About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

The Reports Analyst of Workforce Management plays a pivotal role in supporting the collection, analysis, and reporting of workforce data. This role involves generating, maintaining, and analyzing workforce reports, providing actionable insights to drive operational efficiencies and support strategic decision-making across the organization's global operations.

As Reports Analyst of Workforce Management, You Will…

• Generate and maintain a suite of workforce management reports, dashboards, and data visualizations using various tools such as Tableau, Power BI, or similar platforms
• Collaborate with stakeholders to understand reporting requirements and ensure that reports align with key performance indicators (KPIs) and operational goals
• Analyze workforce data, trends, and metrics to identify patterns, anomalies, and areas for improvement in workforce planning and resource allocation
• Conduct regular audits to ensure data accuracy, completeness, and adherence to established reporting standards
• Support cross-functional teams by providing actionable insights derived from workforce data analysis, facilitating informed decision-making
• Assist in the development and implementation of reporting enhancements, automations, and process improvements to streamline reporting capabilities
• Prepare and present reports, analyses, and recommendations to stakeholders, highlighting key workforce insights and potential areas for optimization

As Reports Analyst of Workforce Management, You Have…

• Bachelor's degree in Data Analytics, Business Administration, Statistics, or a related field (relevant certifications in reporting tools or data analysis are advantageous)
• 1 years of experience in a similar role focused on workforce management reporting and analytics within a global business process environment
• Proficiency in SQL, data querying, and database management systems to extract, manipulate, and analyze workforce data
• Understanding and concept of Workforce Management
• Strong analytical skills with the ability to interpret complex workforce data, identify trends, and generate actionable insights
• Excellent attention to detail and data accuracy, ensuring that reports and analyses are reliable and align with organizational objectives
• Effective communication skills to convey findings, recommendations, and insights to stakeholders in a clear and concise manner
• Time management and organizational abilities to handle multiple tasks, prioritize responsibilities, and meet reporting deadlines
• Proficiency in reporting tools and data visualization software (e.g., Tableau, Power BI, Excel) to create and maintain reports and dashboards is a plus

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

The Reports Analyst of Workforce Management plays a pivotal role in supporting the collection, analysis, and reporting of workforce data. This role involves generating, maintaining, and analyzing workforce reports, providing actionable insights to drive operational efficiencies and support strategic decision-making across the organization's global operations.

As Reports Analyst of Workforce Management, You Will…

• Generate and maintain a suite of workforce management reports, dashboards, and data visualizations using various tools such as Tableau, Power BI, or similar platforms
• Collaborate with stakeholders to understand reporting requirements and ensure that reports align with key performance indicators (KPIs) and operational goals
• Analyze workforce data, trends, and metrics to identify patterns, anomalies, and areas for improvement in workforce planning and resource allocation
• Conduct regular audits to ensure data accuracy, completeness, and adherence to established reporting standards
• Support cross-functional teams by providing actionable insights derived from workforce data analysis, facilitating informed decision-making
• Assist in the development and implementation of reporting enhancements, automations, and process improvements to streamline reporting capabilities
• Prepare and present reports, analyses, and recommendations to stakeholders, highlighting key workforce insights and potential areas for optimization

As Reports Analyst of Workforce Management, You Have…

• Bachelor's degree in Data Analytics, Business Administration, Statistics, or a related field (relevant certifications in reporting tools or data analysis are advantageous)
• 1 years of experience in a similar role focused on workforce management reporting and analytics within a global business process environment
• Proficiency in SQL, data querying, and database management systems to extract, manipulate, and analyze workforce data
• Understanding and concept of Workforce Management
• Strong analytical skills with the ability to interpret complex workforce data, identify trends, and generate actionable insights
• Excellent attention to detail and data accuracy, ensuring that reports and analyses are reliable and align with organizational objectives
• Effective communication skills to convey findings, recommendations, and insights to stakeholders in a clear and concise manner
• Time management and organizational abilities to handle multiple tasks, prioritize responsibilities, and meet reporting deadlines
• Proficiency in reporting tools and data visualization software (e.g., Tableau, Power BI, Excel) to create and maintain reports and dashboards is a plus

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

As a Marketing Analytics Team Coordinator/Data Analyst, you will coordinate and oversee the Marketing Analytics team's efforts to help the business deliver growth and user conversions. This includes coordinating with stakeholders and product owners, providing data-driven recommendations for improvement, and analyzing marketing funnel effectiveness as well as performances of various projects.

Your responsibilities will include:

• collaborating with Marketing Analytics Team and stakeholders to develop an analytics roadmap that covers immediate to long-term priorities
• understanding what matters most for the business and prioritizing accordingly
• tracking and monitoring the implementation of data analysis projects and activities and reporting on their progress regularly
• working with colleagues to standardize data analysis processes for better efficiency
• defining and implementing measurement strategies that align with the company's marketing and business objectives
• conducting deep dive analysis on issues and providing data-driven recommendations to improve marketing campaigns and funnel performance
• planning and implementing continuous improvements with the team

• with 3+ years of experience in marketing analytics, with a focus on funnel conversion and project performance analysis
• possesses leadership skills and a background in project management
• has a solid grasp of Growth Marketing tactics such as CRO, SEO, PPC, and Experimentation
• proficient in using analytical tools such as Google Analytics and Looker
• big data analysis skills

Our ideal candidate should possess the following traits:

• proactive, adaptable, and flexible
• highly professional
• has the willingness to go the extra mile to achieve desired outcomes
• with strong collaboration and communication skills to work effectively with cross-functional teams
• committed to continuous improvements and willing to experiment with new approaches and techniques to work processes

This is a great opportunity for someone who aims to further his/her strong accounting experience and exposure to a multinational food manufacturing/production company.

Company Profile:

Our client was established in 2005 with the acquisition of 6 flour mills across Indonesia, Malaysia and Vietnam. Since then the business has expanded with the purchase of flour mills in Indonesia and Vietnam and the construction of a new flour mill in the Philippines. They are a leading flour miller in the Southeast Asian region with 9 flour mills operating in Indonesia, Malaysia, Vietnam and Philippines with a total wheat milling capacity of 6,870 metric tonnes per day and capable of supplying approximately 1.8 million metric tonnes of flour per annum to the growing South-East Asian market. Alongside flour, they have diversified into malt production and extended its business along the supply chain with grain storage and port services.

Their head office in Singapore coordinates bulk grain purchases and shipping logistics from sources around the globe, ensuring that the best quality grain is purchased and supplied to their mills.

With 9 flour mills strategically located throughout Southeast Asia, they can provide just-in-time flour and malt deliveries to domestic markets as well as a wide range of export destinations.

Overall purpose and responsibilities of the role:

You will be primarily responsible in handling general accounting, month-end closing, bookkeeping, and in ensuring the accuracy of accounts payable transactions. You will also supervise 2 accounts payable associates.

Duties and Responsibilities:

• Lead the monthly closing of books in SAP and other financial/management platforms in use;
• Oversee, coordinate SAP operations relating to revenue recognition, fixed asset and depreciation management, account revaluation (e.g. forex, commodity MTM, etc.)
• Responsible for and involved in accounting and administrative tasks relating to the general ledger function, including, but not limited to the:
• Review of all batch-processed transactions to ensure proper processing is observed;
• Ensuring completeness, correctness, and approval of journal entries and the timely input of such entries into the ERP;
• Monitoring and following through on any open items requiring related entries in a subsequent month(s);
• Reviewing for completeness and reconcile subsidiary schedules against GL balances of accounts (e.g. accruals, pre-payments, deposits, receivables, payables, intercompany accounts, etc.) and coordinate with staff in charge or respective accounts;
• Generation of monthly Profit and Loss, Balance Sheet, Cash Flow Statement and other reports and schedules;
• In close coordination with the Accounts Payable, Accounts Receivables, Cost Accounting and Treasury sections, coordination of a monthly variance analysis for Balance Sheet and Profit and Loss accounts;
• Arranging the month-end review of financial reports. Summarize (a) key points for the month, (b) open items for subsequent monitoring and resolution.
• Liaising with external and auditors, in terms of the (a) timely submission of audit schedules and requirements, and (b) following through on the implementation of recommendations relating to internal control compliance and related issues raised in audits;
• Maintenance and, when needed, improvement of the filing system for financial information, records and documents to ensure completeness and ease of retrieval.
• Relating to the compliance with tax requirements, including but not limited to:
• Preparation of periodic reports (i.e. VAT and other) and supporting schedules;
• Preparation of schedules, reports and other documentary requirements raised in tax, financial and other audits.
• Perform designated tasks in periodic finance and accounting processes, i.e. month-end and year-end close activities;
• Prepare schedules, analysis and other requirements as necessitated by audits and compliance mandates, e.g. financial, tax and other regulatory audits, regulatory filings, accrediting agency audits, customer audits, etc.;
• Provide back-up support, where needed, to ensure SAP activities are uninterrupted;
• Perform tasks as required to support the Finance Department and other tasks as may be assigned.

Must-have Skills / Qualifications:

We are looking for someone who has relevant finance and accounting experience working in a manufacturing environment. Ideally, with minimum of:

• 8-10 years of experience in Finance and/or accounting work;
• 2 years of experience in entity financial reporting and/or budget work in a manufacturing setting;
• 2 years of accounting supervision experience or similar capacity; and
• 2 years of SAP experience

Key Skills:

• Working knowledge of SAP. Similar knowledge of other ERP systems would be considered;
• Computer proficiency, particularly in the use of MS Office suite;
• Working knowledge of Philippine Financial Reporting Standards (PFRS);
• Working knowledge of Philippine tax laws, regulations and other issuance;
• Solid understanding of GAAP and IFRS in terms of definitions, requirements, practices, etc.;
• Keen understanding of and ability to manage internal controls;

Key Competencies:

• Attention to details, dependable organization skills, and capable of executing and improving procedures and processes;
• Strong analytical skills with penchant for accuracy, precision and clarity;
• Time management skills to manage both individual and team workload, complemented by the ability to prioritize and multi-task;
• In working within the team and across sections and departments;
• Communication skills, both written and oral, with internal and external counterparts.

Other preferred trainings:

• PFRS and taxation updating seminars and the like, would be an advantage.

Working hours: Monday-Friday, 8am-5pm

Location: Onsite - Subic Bay Freeport zone

Industry: Food

Expertise: Accounting