The data analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will review, input reinsurance submission data, set up the Property pricing models, create a comparison to the expiring contract wording, and document files in the directory after business is bound. Communication with the underwriters is essential. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

• Quality assurance analysts are responsible for testing, analyzing, and ensuring the quality of software, products, and systems.

We are looking for a Sourcing Analyst  to support our continued growth by identifying talent, confidently and knowledge equipped in managing stakeholders, contributing to Recruitment's development and much more.

You may be who we need! 

What will your normal day look like?

The Sourcing Analyst is responsible for the full sourcing life cycle which includes, but is not limited to - Talent Sourcing, Job postings, Referral program and Market Research for further growth and alignment.

We need someone who is:

• Driven in achieving goals and targets
• Analytical in actions ensuring all bases are covered
• Culturally aligned to our TSA Ways
• Able to work independently and with a group of high performing individuals 
• With excellent interpersonal and management skills that allows for collaboration, candidate and stakeholder management skills
• Resilient and able to operationalize criticism and recommendations

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

The Reports Analyst of Workforce Management plays a pivotal role in supporting the collection, analysis, and reporting of workforce data. This role involves generating, maintaining, and analyzing workforce reports, providing actionable insights to drive operational efficiencies and support strategic decision-making across the organization's global operations.

As Reports Analyst of Workforce Management, You Will…

• Generate and maintain a suite of workforce management reports, dashboards, and data visualizations using various tools such as Tableau, Power BI, or similar platforms
• Collaborate with stakeholders to understand reporting requirements and ensure that reports align with key performance indicators (KPIs) and operational goals
• Analyze workforce data, trends, and metrics to identify patterns, anomalies, and areas for improvement in workforce planning and resource allocation
• Conduct regular audits to ensure data accuracy, completeness, and adherence to established reporting standards
• Support cross-functional teams by providing actionable insights derived from workforce data analysis, facilitating informed decision-making
• Assist in the development and implementation of reporting enhancements, automations, and process improvements to streamline reporting capabilities
• Prepare and present reports, analyses, and recommendations to stakeholders, highlighting key workforce insights and potential areas for optimization

As Reports Analyst of Workforce Management, You Have…

• Bachelor's degree in Data Analytics, Business Administration, Statistics, or a related field (relevant certifications in reporting tools or data analysis are advantageous)
• 1 years of experience in a similar role focused on workforce management reporting and analytics within a global business process environment
• Proficiency in SQL, data querying, and database management systems to extract, manipulate, and analyze workforce data
• Understanding and concept of Workforce Management
• Strong analytical skills with the ability to interpret complex workforce data, identify trends, and generate actionable insights
• Excellent attention to detail and data accuracy, ensuring that reports and analyses are reliable and align with organizational objectives
• Effective communication skills to convey findings, recommendations, and insights to stakeholders in a clear and concise manner
• Time management and organizational abilities to handle multiple tasks, prioritize responsibilities, and meet reporting deadlines
• Proficiency in reporting tools and data visualization software (e.g., Tableau, Power BI, Excel) to create and maintain reports and dashboards is a plus

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

The Reports Analyst of Workforce Management plays a pivotal role in supporting the collection, analysis, and reporting of workforce data. This role involves generating, maintaining, and analyzing workforce reports, providing actionable insights to drive operational efficiencies and support strategic decision-making across the organization's global operations.

As Reports Analyst of Workforce Management, You Will…

• Generate and maintain a suite of workforce management reports, dashboards, and data visualizations using various tools such as Tableau, Power BI, or similar platforms
• Collaborate with stakeholders to understand reporting requirements and ensure that reports align with key performance indicators (KPIs) and operational goals
• Analyze workforce data, trends, and metrics to identify patterns, anomalies, and areas for improvement in workforce planning and resource allocation
• Conduct regular audits to ensure data accuracy, completeness, and adherence to established reporting standards
• Support cross-functional teams by providing actionable insights derived from workforce data analysis, facilitating informed decision-making
• Assist in the development and implementation of reporting enhancements, automations, and process improvements to streamline reporting capabilities
• Prepare and present reports, analyses, and recommendations to stakeholders, highlighting key workforce insights and potential areas for optimization

As Reports Analyst of Workforce Management, You Have…

• Bachelor's degree in Data Analytics, Business Administration, Statistics, or a related field (relevant certifications in reporting tools or data analysis are advantageous)
• 1 years of experience in a similar role focused on workforce management reporting and analytics within a global business process environment
• Proficiency in SQL, data querying, and database management systems to extract, manipulate, and analyze workforce data
• Understanding and concept of Workforce Management
• Strong analytical skills with the ability to interpret complex workforce data, identify trends, and generate actionable insights
• Excellent attention to detail and data accuracy, ensuring that reports and analyses are reliable and align with organizational objectives
• Effective communication skills to convey findings, recommendations, and insights to stakeholders in a clear and concise manner
• Time management and organizational abilities to handle multiple tasks, prioritize responsibilities, and meet reporting deadlines
• Proficiency in reporting tools and data visualization software (e.g., Tableau, Power BI, Excel) to create and maintain reports and dashboards is a plus

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

The Reports Analyst of Workforce Management plays a pivotal role in supporting the collection, analysis, and reporting of workforce data. This role involves generating, maintaining, and analyzing workforce reports, providing actionable insights to drive operational efficiencies and support strategic decision-making across the organization's global operations.

As Reports Analyst of Workforce Management, You Will…

• Generate and maintain a suite of workforce management reports, dashboards, and data visualizations using various tools such as Tableau, Power BI, or similar platforms
• Collaborate with stakeholders to understand reporting requirements and ensure that reports align with key performance indicators (KPIs) and operational goals
• Analyze workforce data, trends, and metrics to identify patterns, anomalies, and areas for improvement in workforce planning and resource allocation
• Conduct regular audits to ensure data accuracy, completeness, and adherence to established reporting standards
• Support cross-functional teams by providing actionable insights derived from workforce data analysis, facilitating informed decision-making
• Assist in the development and implementation of reporting enhancements, automations, and process improvements to streamline reporting capabilities
• Prepare and present reports, analyses, and recommendations to stakeholders, highlighting key workforce insights and potential areas for optimization

As Reports Analyst of Workforce Management, You Have…

• Bachelor's degree in Data Analytics, Business Administration, Statistics, or a related field (relevant certifications in reporting tools or data analysis are advantageous)
• 1 years of experience in a similar role focused on workforce management reporting and analytics within a global business process environment
• Proficiency in SQL, data querying, and database management systems to extract, manipulate, and analyze workforce data
• Understanding and concept of Workforce Management
• Strong analytical skills with the ability to interpret complex workforce data, identify trends, and generate actionable insights
• Excellent attention to detail and data accuracy, ensuring that reports and analyses are reliable and align with organizational objectives
• Effective communication skills to convey findings, recommendations, and insights to stakeholders in a clear and concise manner
• Time management and organizational abilities to handle multiple tasks, prioritize responsibilities, and meet reporting deadlines
• Proficiency in reporting tools and data visualization software (e.g., Tableau, Power BI, Excel) to create and maintain reports and dashboards is a plus

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

About the job

We want to fill this position with a hands-on and detailed individual who can support the needs of the business as we grow as an organization with various revenue channels and payment methods.

Your assignment

• Record import related transactions/invoices in accounting system and reconcile with payments and bank statements.
• Liaise with banks and vendors on payment related enquires
• Reconciliation of GL accounts, vendor balances and archive accounting documents
• Assist in recording of journal entries in the accounting system and support in general accounting functions and tax reporting requirements
• Other ad hoc task as assigned

WHAT IS YOUR ROLE

As a Reporting Analyst, you will be responsible for helping drive critical business decisions by gathering data, designing reports and performing analyses. You will communicate these results to management and often provide suggestions based on your findings.

WHAT WILL YOU DO

• Develop and manage staffing schedules to ensure adequate coverage while considering peak times and fluctuations in workload.
• Analyze historical data and trends to forecast staffing needs and make proactive adjustments.
• Collaborate with department managers to understand staffing requirements and optimize schedules accordingly.
• Monitor real-time performance metrics and make timely adjustments to schedules as needed to maintain service levels.
• Generate regular reports on workforce performance, trends, and efficiencies.
• Create business reports that provide insight into key data points.
• Communicate the results of data analysis in written and verbal form to managers
• Support various departments, including Client Success, in reaching their goals through analysis
• Generate ideas for process and service improvement planning
• Produce daily, biweekly,  monthly, and ad hoc internal reports
• Use trends and reports to forecast requirements
• Ensures that all reports originating from the department are accurate and reliable.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.

YOU HAVE…

• One to three years of experience as an analyst (Data, Reporting, Financial, Workforce, etc)
• Experience in using CRM and other similar applications or tools
• Intermediate to Advanced knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications
• Ability to create pivot tables, graphs and charts
• Analytical skills that allow for the development of data-driven reports
• Demonstrated ability to manage time and prioritize projects to meet deadlines
• Tendency to pay close attention to small details that could impact results
• General knowledge of business operations, objectives, strategies, process and information flow

• Private Health Insurance
• Paid Time Off
• Training & Development
• Performance Bonus

As a Data Analyst (Online Marketing), your job is to help define and implement measurement strategies that align with the company’s marketing and business objectives. You will analyze and interpret CRO, SEO, and PPC trends and produce actionable insights based on available data.

Your responsibilities will include:

• providing reports and performance data on conversion, SEO, PPC, and other marketing initiatives
• helping determine metrics for measuring campaigns and projects
• analyzing performance of marketing projects, highlighting opportunities, trends, issues, and areas for improvement
• analyzing user behavior, conversion data, and customer journeys
• analyzing LM’s intake funnels, landing pages and A/B, split, or multivariate tests, and provide insights and recommendations
• building presentations that visualize data to tell the story and define the insights

• knowledgeable in CRO, SEO, PPC, and other Marketing concepts
• proficient in using Google Analytics and Looker
• proficient in big picture data analysis, focusing on data that accurately measures actionable results, versus purely measuring meaningless activity
• familiarity with A/B and multivariate testing best practices

We're seeking a trailblazer who personifies agility through the following qualities and traits:

• Proactive, adaptable, and flexible
• Highly professional
• Has the willingness to go the extra mile to achieve desired outcomes
• With strong collaboration and communication skills to work effectively with cross-functional teams
• With strong problem-solving skills
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes

As a Marketing Analytics Team Coordinator/Data Analyst, you will coordinate and oversee the Marketing Analytics team's efforts to help the business deliver growth and user conversions. This includes coordinating with stakeholders and product owners, providing data-driven recommendations for improvement, and analyzing marketing funnel effectiveness as well as performances of various projects.

Your responsibilities will include:

• collaborating with Marketing Analytics Team and stakeholders to develop an analytics roadmap that covers immediate to long-term priorities
• understanding what matters most for the business and prioritizing accordingly
• tracking and monitoring the implementation of data analysis projects and activities and reporting on their progress regularly
• working with colleagues to standardize data analysis processes for better efficiency
• defining and implementing measurement strategies that align with the company's marketing and business objectives
• conducting deep dive analysis on issues and providing data-driven recommendations to improve marketing campaigns and funnel performance
• planning and implementing continuous improvements with the team

• with 3+ years of experience in marketing analytics, with a focus on funnel conversion and project performance analysis
• possesses leadership skills and a background in project management
• has a solid grasp of Growth Marketing tactics such as CRO, SEO, PPC, and Experimentation
• proficient in using analytical tools such as Google Analytics and Looker
• big data analysis skills

Our ideal candidate should possess the following traits:

• proactive, adaptable, and flexible
• highly professional
• has the willingness to go the extra mile to achieve desired outcomes
• with strong collaboration and communication skills to work effectively with cross-functional teams
• committed to continuous improvements and willing to experiment with new approaches and techniques to work processes

Data Analysis

Gathering forecasting and committing numbers from the sales team at the end of each month. Compiling these numbers and report them to the executive team along with a metric that compares their actual sales to their forecast.

Database Management

Responsible person for the maintenance of updated records and databases to be used by the management and the different departments. Ensuring that the data is representative of the current sales, market scenario, and customer set-up by creating and maintaining a central data repository (sales, competitor prices, commodity prices, etc.) and ensuring their integrity and availability.

Administrative Support

Acts as an aide for the Feeds Sales Team in ensuring the proper execution of PR requisitions of the whole department that will drive efficiency and especially the smooth flow of activities related to the needs of the projects involved.

Coordinating with other departments to ensure proper guidance and pricing are current. Facilitates and ensures the correctness of all price set-up request of the Feeds Sales Team, while maintaining their confidentiality. Coordinates with the responsible teams on ensuring proper and timely execution of each request.

Departmental Liason

Ensures the timely update and management of communication to other departments and the use of platforms and responds to inquiries within the scope of his/her responsibilities.

Single point of contact for sales team's administrative, and procurement activities and coordination within the category of his or her scope.

Today we have a unique opportunity for a talented Product Owner/Business Analyst to join our team to ensure technical solutions meet business needs and requirements.

RESPONSIBILITIES

• Gather & document customer requirements, map them to platform capabilities, and build solution architecture.
• Collect Software Requirements, including writing use cases, constructing workflow charts, and diagrams.
• Create 'as is' and 'to be' process maps.
• Provide recommendations for process improvements.
• Identify strengths and weaknesses in the current client systems and processes.
• Hold continuous communication flow with external stakeholders.
• Take full ownership of project and software support documentation.
• Analyze and design the Shopify system.
• As a Senior team member provide learning support to more junior colleagues. 

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform moderately complex tasks that support multiple and varied projects in compliance with the contract, service level agreement, define methodologies, and procedures
• May need to provide guidance to junior members of the team
• Reviews project financials for accurate revenue recognition
• Perform in-depth project analysis and provide recommendations based on findings
• Provide analysis, resolutions, and recommendations for moderately complex process improvements and technical issues through existing technical procedures and methodologies
• Support the Team Lead/Manager in handling escalations and managing disputes related to project financials
• Maintains and prepares SOP/DTP of current processes and the incorporate documentation updates
• Participate in audit-related activities and prepare audit responses
• May support junior members of the team in addressing routine issues within the assigned processes
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager

We are looking for a Finance Analyst who will support the day-to-day operations of our Bermuda Reinsurance Finance team.

The data analyst is responsible for collection, organization, scrubbing, interpretation, analysis, documentation and dissemination of cat modeling exposure and results. The candidate will process insured exposure schedules to ensure data integrity through queries, views and reports. This candidate will provide underwriting support as part of the US CAT Modeling team.

• Interpret data, analyze results and provide ongoing reports
• Develop and implement data cleansing techniques and strategies that optimize workflow efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze and interpret trends or patterns in exposure and loss data sets
• Filter and scrub data, evaluate for performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities