• Ensure accuracy of all charges and credits to the various debtor accounts and ensure that it was posted on timely
• Accountable for the accurate processing of all AR accounts
• Calculate and accurately post credit card commissions daily
• Accurately process all monthly statements, ensuring that they are mailed promptly

• Support EPPI Operation Advisor representative in identifying opportunities for improved operational performance at the organizational level
• Draw up and / or review reports, organizational procedures, technical documentation;
• Support EPPI Operation Advisor representative in making sure the organizational procedures are understood and applied.
• Conduct regular visual audits of the facilities, main carriageway and equipment and produce audit reports, in compliance with contract requirements and company best practices.
• Conduct internal audits for client’s operation and EPPI operation
• Oversee the toll auditors in the routine audits of toll collection data (transactions, class discrepancies, collected revenues, revenue discrepancies).
• Manage the quality management system to achieve the overall goals of meeting the client’s and EPPI’s requirement.
• Reporting to MCX management on all quality control and quality assurance issues.
• Monitor the accuracy and exhaustiveness of data collected.
• Provide recommendations on business process improvements and best practices.
• Oversee the analysis of relevant project data to support recommendations for corrective action, improvements and best practices’ implementation on MCX.
• Monitor the production and the deadlines of the deliverables due to external stakeholders.
• Monitor the project’s performance against key performance indicators and delivery of all due contractual obligations.
• Assist in recommending and conducting trainings for the Staff.
• Perform other related duties as may be assigned from time to time.

Reporting to the HR Manager, the Compensation & Benefits Supervisor will be responsible for:

Payroll Management:
Process payroll for all employees accurately and on time, including entering data into payroll systems, calculating wages, deductions, taxes, and adjustments.
Review and validate timesheets, overtime, and other payroll-related data.
Ensure compliance with local payroll laws and regulations.
Reconcile payroll accounts and resolve any discrepancies promptly.

Employee Benefits Administration:
Administer various employee benefits programs, including health insurance, leave monitoring/conversion, coop processing, and other company-sponsored and government-mandated benefits.
Enroll new employees in benefit plans, make changes to existing employee benefits, and ensure timely termination of benefits for departing employees.
Act as a point of contact for employees’ questions and concerns regarding their benefits.

Documentation and Reporting:
Maintain accurate and up-to-date payroll and benefits records.
Prepare and submit payroll-related reports, such as tax filings, year-end forms, and summary reports for management.
Generate and analyze payroll and benefits reports to identify trends and areas for improvement.
Ensure secure handling and storage of sensitive payroll and benefits data.

Compliance and Audits:
Ensure all payroll and benefits processes adhere to company policies and legal standards.
Assist in preparing for audits by providing required documentation and explaining payroll and benefits operations.
Stay informed about changes in payroll and benefits laws and regulations and update company practices accordingly.
Liaise and process necessary documents for government offices including SSS, PhilHealth, BIR, and PAGIBIG Fund as required.

Employee Communication and Support:
Provide excellent customer service to employees, helping resolve any payroll or benefits-related inquiries or issues promptly.
Conduct new employee orientations, educating them about payroll processes and benefits options.
Create and distribute communications regarding changes to payroll and benefits policies.

• Leads and supervises the team in all aspects of the department and ensures service standards are followed.
• Handles guest’s concerns and offers professional, friendly and engaging service.
• Implements outlet policies, procedures and service standards and follows all safety and sanitation policies when handling food and beverages.

As a Finance Intern, you will:

• Assist in providing core finance and accounting services including month end close process and reconciliation activities
• Assist in delivering accurate and timely financials and execute control performance
• Collaborate with different teams internally within Finance and across multi-functional teams to deliver value to the company
• Enable process improvement opportunities and projects by understanding the end-to-end processes and bringing your insights and ideas forward
• Support organizational capability by sharing your knowledge and expertise

Your responsibility and punctuality will be crucial in ensuring that our front-line services run without disruptions.

You will be expected to:

• Ensure inspection booking are following customers’ requirements.
• Communicate with customers, suppliers and back-office teams to ensure inspection booking containing all necessary information and all elements are clarified before proceeding with the inspection.
• Quote the inspection order based on the estimated workload and following quotation rules. 
• Be the link between the inspectors on-site in the factories and our customers all over the world.

• Ensures compliance with arrival and departure standards based on Leading Quality Assurance.
• Supervise the Front Office Team to personalize the guest arrival and departure experience by ensuring all arrival reservations are reviewed and processed based on guest purpose, perspective, preferences, and passions. 
• Ensure all corporate, regional and local Raffles Standards of Operating Policies and Procedures are adhered to. 

Assists the FM Admin Manager in the day-to-day tasks of supervising the FM Admin team.
▪ Along with the FM Admin Manager, is in control for monitoring and reporting data to Geneva and management.
▪ Takes over the duties and responsibilities of the FM Admin Manager in the event that he / she is unavailable of incapacitated.
▪ Handles the day-to-day supervision of the FM admin team with regards to all their designated tasks.
▪ Handles the checking of Order Instructions prior sending to Finance for Final Invoicing.
▪ Ensures the FM Admin team is up to date and is in line with their designated tasks.
▪ Ensures the FM Admin team is on target with regards to their KPI’s and Performance requirements.
▪ Is the main coordinator and communicator with Finance with regards to Order instructions and Billings.
▪ Ensures the monitoring of key performance indicators not only of the FM Admin team, but also of the operations and PH Support groups like Finance and Procurement with regards to transactions that involve the FM sector.
▪ Reports all these findings to the FM Admin Manager in order to generate procedures or corrective actions
▪ Is in-charge of the proper checking, validation, and verification of Order Instruction generation by the Admin team or Invoicing.
▪ Enacts, Coordinates and Disseminates the FM Admin Manager’s instructions on the team’s plans with the FM Admin team

Ensures and coordinates any revisions, corrections and cancellations requested by the client is thoroughly investigated and proper procedure is followed by the Finance Billing Team. She will be in-charge of monitoring and reporting these incidents.
▪ Prepares and transmits or dispatches via email or delivers the certificates of marking.
▪ Ensures that all necessary forms/certificates and/or other requirements needed are always completed and prepared.
▪ In control of overseeing the FM Office associates in carrying out the FM Admin Manager’s plans and instructions
▪ Coordinates the Ops team and Admin team members on the dispatch and proper sorting of Marking Certificate Reports.
▪ Responsible for the maintenance of the FIP monitoring for invoicing and dispatch file in SharePoint which was created by SGS Geneva.
▪ Shall be the one to take over the DTR monitoring, approval or rejection for the FM Admin team.
▪ Ensures compliance with the Group and national policies including but not limited to the maintenance of the Quality Management System
▪ Operates to the highest standards of ethics, in accordance with the SGS Code of Integrity.
 

Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information
•    Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions
•    Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities
•    Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary
•    Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
•    Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system
•    Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs
•    Stay updated on industry trends, product updates, and company policies to provide accurate information to customers
•    Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques
•    Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction

• Caters to room inquiries and reservations on a daily basis received via telephone calls and emails with full utilization of Opera PMS for creating and updating room reservations.
• Maintains an outstanding reputation for the Hotel and provides services and information to guests the most accurate and up to date information possible.
• Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures and overbooking decisions.

Primary Responsibilities 

• Supervises team members in administration of corporate and statutory benefits
• Develop and execute strategic employee wellness programs and initiatives.

Specific Responsibilities

Benefits

• Manage and administer rewards programs . Ensure that incentives pertaining to the company’s monthly incentive program are distributed to concerned departments.
• Facilitates shine and refresher orientation
• Liaise with the 3rd party providers on the requirements for the following protective benefits of employees
  • Health insurance of employees and dependents
  • Group Life Insurance
  • Accident Insurance
  • Memorial Plan
• Facilitate new and renewal enrollment of employees to HMO, Group Life Insurance and other benefits
• Oversee, executes, implements and mobilize the following employee services following the established calendar set at the beginning of the year:
  • Company Uniform
  • Annual Physical Examination
  • Annual Random Drug Testing
  • Annual vaccination programs (Flu, Cervical)
  • Service Awards

Compliance

• Administer and ensure renewal of certifications and other permits as required by the private and government organizations
• Represent the company during the external audit eg DOLE inspection audit

• Develop and communicate positive employee relations strategies and retention initiatives that foster and promote a culture of excellence.
• Act as the Human Resources communications coordinator for the launch of special programs and events.
• Administers and manages the rewards and recognition programs within SGS
• Connect to the diffent teams and provide guidance in creating incentive programs
• To participate and lead on specific projects as directed by the Compensation, Benefits and Compliance Manager.
• To take responsibility for own continuous professional development 

Quality, Safety and Health

• Acts as representative of HR-GSS to QHSE meetings  to ensure compliance
• Meeting company health and safety goals
• Support and implement OHS policies and programs
• Advise and lead employees on various safety-related topics
• Prepare educational seminars and webinars on a regular basis
• Demonstrates strong commitment to SGS HSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to HSE.

     Supervision

• Oversee team’s workflow and tasks
• Set individual performance goals of the team consistent and aligned with the company’s goals and objectives
• Train , support the new hires of new roles and facilitate transition process
• Delegate work assignments
• Create and manage team schedules
• Guide and help the team in resolving employee issues and disputes
• Evaluate performance and provide feedback
• Review, implement and continuously improve processes.
• Support the Compensation and Benefits Manager in regularly reviewing the policies and updating accordingly

Others

• Perform other related duties as required and assigned by Compensation, Benefits and Compliance Manager and HR Country Director.

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

   

• Monitors rebate, allowances, house charges, and paid-out amounts to ensure that each account is properly authorized and has relevant explanations, and to report any deviations.
• Ensures the timely preparation and issuance of audit reports, and the distribution of revenue and statistics reports.
• Ensures that the hotel complies with corporate policy on Income Audit.

Reporting Line:
Reports to the Health & Safety/Operational Compliance and Excellence (H&S/OCE) Manager.

Primary Responsibilities:

• Assists the H&S/OCE Manager in the maintenance and continual improvement of the organization’s national quality, health, safety, environmental and energy (QHSEE) management systems, such as but not limited to ISO 9001, ISO 14001, 50001, ISO 45001, ISO 17025, ISO 17020.
• Conducts internal audit and training relevant to the management systems, such as but not limited to ISO 9001, ISO 14001, 50001, ISO 45001, ISO 17025, ISO 17020, Corporate Governance, Operational Integrity, and SAT Audit.
• Assists in the achievement of the division’s objectives and targets aligned with the corporate directives by providing support and active participation in the different Corporate Social Responsibility activities and other activities led by the OMD.

Specific Responsibilities:

• Assists the H&S team in establishing, maintaining, and improving the required Management Systems and other IMS projects that would benefit society and the environment while boosting the SGS brand and reputation.
• Undertakes Internal Audit activities, Corporate Governance, SAT, Supplier Audits, and other audit activities as a team leader or team member according to the internal audit programme.
• Oversees QHSEE meetings and other meetings related to the management systems.
• Collaborates with QHSEE Coordinators from the different business and function lines in implementing the Management Systems in their respective divisions.
• Acts as the Document Controller of the team and maintains the integrity of all documented information saved in the IMS SharePoint site.
• Assists during external audits and other certifications and accreditations deemed necessary by SGS Philippines.
• Reports all Management Systems related audits and incidents using the Crystal Non-Conformity Report module and monitors timely closure through creation of NCR Analytics Report and following up with concerned teams

Are you passionate about delivering exceptional service quality in every interaction? Do you thrive on challenging the status quo and proposing innovative solutions? Are you skilled at cultivating and maintaining strong relationships with both internal and external clients?  

If so, we want to hear from you! We are seeking a dynamic and driven Customer Service Supervisor to join our Customer Experience Team. In this role, you will be at the forefront of ensuring top-notch service delivery, working closely with clients and stakeholders to enhance their experience and satisfaction. 

As the Customer Service Supervisor, reporting directly to the Customer Experience Manager, you will play a critical role in ensuring that our inspection, audit, and lab testing programs not only meet but consistently exceed our clients' expectations. You will be responsible for upholding the highest standards of service quality, ensuring that every interaction reflects our commitment to excellence. 

Your main responsibilities will be (but not limited) to:  

• Establish and monitor Key Performance Indicators (KPIs) to ensure quarterly and yearly targets are met, consistently delivering reliable quality control results on time and achieving customer service objectives. 

• Apply strong data analytic skills to monitor and evaluate service quality metrics, analyze performance trends, and make data-driven decisions to improve the delivery of high-quality service for both internal and external clients. 

• Guarantee the timely and successful delivery of our solutions in alignment with internal and external customer needs and objectives. 

• Develop and implement solutions to enhance the value we deliver to both internal and external clients, while improving our overall quality of service. 

• Collaborate with cross-functional teams (Operations, Sales, Finance, IT) to nurture long-term relationships with assigned clients, ensuring their needs are accurately identified and fully met, leading to their complete satisfaction with our services. 

• Collaborate closely with the Finance team to ensure timely invoicing and effective payment collection, while consistently meeting DSO (Days Sales Outstanding) targets. 

• Provide regular updates to the Customer Experience Manager on team member challenges and collaborate on solutions. 

• Engage in process improvement projects that drive company growth and create action plans that emphasize fostering internal team collaboration and supporting employee career development. 

• Day-to-day communication with internal and external client’s key contacts and follow-up of activities. 

• Actively participate in team meetings and work collaboratively to resolve open issues. 

Responsibilities: 

• Ensure that the company complies with local statutory and regulatory requirements of BIR, SEC, PEZA, BOI, LGU. 

• Main point person during compliance audit with BIR and LGU. 

• Conduct or direct the internal investigation of compliance issues. 

• Helps maintain records of all financial transactions ensuring accuracy and completeness. 

• Consult with corporate legal counsel as necessary to address difficult legal compliance issues. 

• Collaborate with Human Resources, Payroll, Legal, Finance and other departments to ensure the consistent implementation of compliance practices. 

• Liaise with government agencies for compliance completion. 

• Ensure that company’s policy and procedure is align with to-date regulations. 

The Finance Analyst will prepare workpapers, journal entries, and reconciliations for selected programs. The senior accountant will have ownership over the economics for their select programs ensuring accuracy.

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of of simple to mid-complex financial data sets. The candidate will process and reconcile bank, accounts receivable, payables and general ledger related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast-paced environment. The candidate will provide support and be part of the UK Finance team and will report to the Bank Reconciliation and Accounts Payable manager in London.

• Reconcile weekly bank reconciliations for different currency bank accounts within Arch Insurance Europe including Arch Syndicate
• Input, record, process, balance and maintain receipts for Arch Insurance Europe companies.
• Prepare reinsurance reconciliation.
• Assist in quarter close process and annual audit.
• Work closely with the Credit Control department in respect of identifying receipts especially non-bureau receipts.
• Ensure accurate recording and maintenance of accounting transactions.
• Liaise with internal teams to investigate and analyze regarding any receipt queries and ensure timely clearing down of suspense/control clearing cash accounts.
• Execute daily operational activity and document management.
• Perform financial analysis, reconciliation and generate key reports.
• Perform daily validation processes to ensure accuracy and compliance .
• Perform simple to mid-complex financial analysis, reconciliations, generate reports.

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of of simple to mid-complex financial data sets. The candidate will process and reconcile bank, accounts receivable, payables and general ledger related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast-paced environment. The candidate will provide support and be part of the UK Finance team and will report to the Bank Reconciliation and Accounts Payable manager in London.

• Reconcile weekly bank reconciliations for different currency bank accounts within Arch Insurance Europe including Arch Syndicate
• Input, record, process, balance and maintain receipts for Arch Insurance Europe companies.
• Prepare reinsurance reconciliation.
• Assist in quarter close process and annual audit.
• Work closely with the Credit Control department in respect of identifying receipts especially non-bureau receipts.
• Ensure accurate recording and maintenance of accounting transactions.
• Liaise with internal teams to investigate and analyze regarding any receipt queries and ensure timely clearing down of suspense/control clearing cash accounts.
• Execute daily operational activity and document management.
• Perform financial analysis, reconciliation and generate key reports.
• Perform daily validation processes to ensure accuracy and compliance .
• Perform simple to mid-complex financial analysis, reconciliations, generate reports.

Junior Finance analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets.

It is key to be flexible as the tasks may change and be added to. It will be key to contribute to the continuous improvement of our processes and it will be expected that the analyst will bring ideas to the Arch team by utilizing their expertise or previous experience.

• Process bureau settlement into IRIS and process cash allocation.
• Create front sheets and process cash allocation for non-bureau premium .
• Join special projects within Finance to be cross-functional
• Communicate directly with Underwriters and Brokers for complex accounts.

• Responsible for preparation of various monthly reports required by Department Head
• Supervise and control subordinates to discharge their duties in an effective and efficient manner
• Daily review and posting of general cashier's report and back office collection
• Monthly preparation  and online filing of the business taxes of the Hotel on a timely manner 

About the job

We want to fill this position with a hands-on and detailed individual who can support the needs of the business as we grow as an organization with various revenue channels and payment methods.

Your assignment

• Record import related transactions/invoices in accounting system and reconcile with payments and bank statements.
• Liaise with banks and vendors on payment related enquires
• Reconciliation of GL accounts, vendor balances and archive Accounting documents
• Assist in recording of journal entries in the accounting system and support in general accounting functions and tax reporting requirements
• Other ad hoc task as assigned

• Prepares daily work order and project update reports
• Swimming pool equipment operation & pool water treatment
• Recording of chiller logs & relevant checklist, utilities consumption
• Checking periodically and recording of fresh water tank levels ensuring that sufficient maximum water level is maintained at all times

OVERVIEW:

The Finance Manager is mainly responsible for ensuring effective accounting procedures and for providing accurate financial information of all company transactions.

DUTIES AND RESPONSIBILITIES:

•     Oversee the day to day accounting functions
•     Ensure monthly closing of financial accounts
•     Timely submission of Financial Report to HQ
•     Cash flow management
•     Implementation of policies laid down by HQ
•     Assist in system implementation/changes
•     Handle local tax matters
•     Handles external Audit matters
•     Other tasks that may be given from time to time

https://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc5/5d946e0d08c63e194f3a018e/eff570ca-67b2-4d99-a9e4-601b61df9f54?r=s3-eu-central-1

We are seeking a motivated and detail-oriented individual to join our Inspection back-office team.

We are launching a new team to centralize back-office operations management for QIMA Standard Accounts Inspection Services. The candidate will be part of the new team.

The candidate should embrace the company’s culture of teamwork, technology and innovation, and be able to work effectively with different teams/stakeholders in a fast-paced environment.

This is an exciting opportunity to grow within QIMA and learn all the elements of our Inspection business.

Core Responsibilities:

• Handle requests for Inspection clients under Standard Accounts, received through Freshdesk ticketing tool or other communication. 
• Write and maintain General Instructions (GIs) – how we record custom requirements for each client that Operations teams need to follow. 
• Work with Ops SIP team to develop Special Inspection Workflows where needed. 
• Proactively check the Inspection performance / KPIs of important and high-risk clients under Standard Accounts. Communication action plans as needed. 
• Work closely with QIMA sales team members to understand the needs of their clients and enhance customer loyalty.
• Support project to improve Inspector GIs and improve use of QIMAone Special Workflow for Inspection services.