Location: BGC / Makati

Job Title: General Manager

Overview: As the General Manager, you will oversee all aspects of our construction, interior design, and real estate operations. Your leadership will drive the success of our projects, ensuring high-quality outcomes and exceptional customer satisfaction. You will be responsible for strategic planning, team management, client relations, and overall business growth.

Key Responsibilities:

1. Strategic Planning:

• Develop and implement strategic plans to achieve company goals and objectives.

• Identify opportunities for growth and expansion in the construction, interior design, and real estate markets.
• Analyze market trends and competitive landscape to stay ahead of industry developments.
• Establish a clear vision for the company's future within two or three years

2. Project Management:

• Oversee the execution of construction, interior design, and real estate projects from inception to completion.
• Ensure projects are delivered on me, within budget, and according to quality standards.
• Coordinate with project managers, architects, designers, contractors, and other stakeholders to streamline operations and maximize efficiency.
• Using perfect so wears and platform to improve productivity of company

3. Team Leadership:

• Lead and motivate a multidisciplinary team of professionals, including project managers, designers, sales staff, and administrative personnel.
• Foster a culture of collaboration, innovation, and excellence within the organization.
• Provide mentorship and professional development opportunities to team members.

4. Client Relations:

• Cultivate strong relationships with clients, understanding their needs and expectations.
• Act as a primary point of contact for key clients, ensuring their satisfaction and addressing any concerns or issues promptly.
• Identify opportunities for upselling or cross-selling additional services to existing clients.

5. Financial Management:

• Develop and manage budgets for construction, interior design, and real estate projects.
• Monitor financial performance against targets and implement corrective measures as needed.
• Identify cost-saving opportunities and implement strategies to improve profitability.
• Full knowledge of market prices for employment in addition to sales rates for real estate brokers
• Take care of all assets of the company and protects it with all tools he have to improve
• Put Marketing budget and use it for good results
• Control all contract with supplier and take best price in good quality

6. Compliance and Risk Management:

• Ensure compliance with all relevant laws, regulations, and industry standards.
• Identify and mitigate risks associated with projects, such as safety hazards, legal issues, or financial liabilities.
• Implement policies and procedures to maintain a safe and ethical work environment.

Qualifications:

• Bachelor's degree in management, architecture, business administration, or related field (Master's degree preferred).
• Proven experience in a leadership role within the construction, interior design, or real estate industry.
• Strong project management skills, with the ability to oversee multiple projects simultaneously.
• Excellent communication, negotiation, and interpersonal skills.
• To be fluent in three languages at least including French.
• Sound understanding of financial principles and budget management.
• Knowledge of relevant building codes, zoning regulations, and industry best practices.
• Proficiency in project management so ware and Microsoft Office Suite.
• Leadership qualities, including strategic thinking, decision-making, and problem-solving abilities.

Join us and lead our dynamic team to new heights of success in the construction, interior design, and real estate sectors. If you are a visionary leader with a passion for innovation and excellence, we want to hear from you!

• Develop and maintain knowledge of market trends, competition offers and customer needs.
• Strategizes each account and respective plans of action.
• Prospecting new accounts and follow the sales process through to convert into ‘producing’ accounts.
• Prepares proposals/contracts, follow-up for assigned accounts and industries

The Project Manager will oversee the successful execution of projects from initiation to completion. This role requires a highly organized, results-driven individual and skilled in managing projects' technical and strategic aspects. You will collaborate with internal teams, clients, and stakeholders to ensure timely delivery within scope and budget while maintaining the highest quality standards.

Key Responsibilities

• Project Planning & Strategy: Develop comprehensive plans, define project scope, objectives, and deliverables, and identify necessary resources.
• Resource Management: Allocate tasks and responsibilities to team members, ensuring the right skills are assigned to the right tasks. Manage team workload and ensure project deadlines are met.
• Stakeholder Communication: Serve as the main point of contact for all project stakeholders, including clients, vendors, and internal teams. Provide regular updates on project progress, risks, and issues.
• Risk & Issue Management: Proactively identify risks and obstacles impacting project timelines or quality. Develop mitigation strategies and escalate as necessary.
• Timeline Management: Create and maintain project schedules, ensuring timely completion of milestones and deliverables. Adjust plans and timelines as needed based on project progress.
• Budget & Resource Oversight: Monitor project budgets, ensure proper resource allocation, and manage costs effectively to prevent scope creep or budget overruns.
• Quality Control: Ensure all deliverables meet the required standards of quality. Conduct regular quality assurance checks and reviews throughout the project lifecycle.
• Cross-functional Collaboration: Work closely with design, development, engineering, marketing, and other teams to ensure seamless execution and alignment with project goals.
• Project Documentation: Maintain up-to-date documentation for each project, including progress reports, meeting notes, and project plans.
• Post-Project Review: Conduct post-mortem meetings after project completion to evaluate success, gather feedback, and identify areas for improvement for future projects.

Skills and Qualifications

• Experience: 3-5 years of experience in project management, preferably in [industry, e.g., IT, construction, marketing, etc.].
• Project Management Methodologies: Familiarity with Agile, Scrum, Waterfall, or other frameworks. PMP or other relevant certifications are a plus.
• Leadership Skills: Strong leadership abilities, with experience managing cross-functional teams and guiding them toward project goals.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, able to quickly resolve issues and find creative solutions.
• Organizational Skills: Exceptional organizational and time management skills, with the ability to manage multiple projects and competing priorities simultaneously.
• Technical Proficiency: Experience with project management tools (e.g., Microsoft Project, Asana, Trello, Jira), Microsoft Office Suite, and other relevant software.
• Attention to Detail: A keen eye for detail ensures project deliverables are completed to the highest standard.

Preferred Qualifications

• Experience in [specific area, e.g., software development, construction, marketing, etc.].
• Knowledge of budgeting and cost management principles.
• Agile or Scrum certification.
• Experience working with international or remote teams.

What We Offer

• Competitive salary and benefits package
• Opportunities for professional development and growth
• A dynamic and supportive work environment
• Flexible work schedule and potential for remote work (if applicable)

Position Summary

The Visa Disputes Product Management team designs, implements, and manages on-behalf-of dispute products targeting Visa issuers throughout the world. We are seeking a Product Manager, Issuer Disputes Platform Management with the vision, passion, and commitment to support global product strategy.

As a Product Manager, your primary responsibility will be to support tech projects for the Issuer Disputes Product Management Team, overseeing parts of the technical project lifecycle from inception to deployment. Success in this role requires the ability to cultivate both internal and external client relationships and manage multiple projects concurrently.

A key part of your role will be assisting in translating business processes into robust requirements, ensuring the information is understandable to technology Program Managers, Product offices, and business operations partners.

Responsibilities

• Collaborate with business and technology Program Managers to facilitate projects from inception to end-user delivery, including post-deployment support for tool enhancements, fixes, and continuous improvement.
• Engage with Subject Matter Experts (SMEs) to comprehend business needs and requirements. Assist in delivering data-driven insights and results in a comprehensive Business Requirements Document (BRD).
• Support project teams effectively with some supervision, ensuring timely completion of projects within the allocated budget.
• Assist in refining user stories to develop functional requirements and/or solution design documentation.
• Work closely with Client Services teams, technology partners, product owners, and other stakeholders to define problems, develop business cases, select solutions, elaborate on requirements, and oversee development, testing, and deployment.
• Drive operational efficiency by assisting in initiating innovative solutions to optimize issuer dispute operational tools, focusing on reducing ownership/usage costs and maximizing return on investment.
• Communicate technical solutions effectively to business partners, explaining deployment, usage, fit within the overall technology architecture, and alignment with systems strategy.
• Analyze and merge data from various sources, resolving any discrepancies.
• Decompose complex, high-level information into detailed components.
• Acquire and maintain a deep understanding of the issuer dispute space, including internal strategies, stakeholder systems, processes, consumer regulatory impacts, and client needs.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

WHAT IS YOUR ROLE

As a Technical Product Manager, you will play a pivotal role in defining, prioritizing, and launching functionality that delivers our value proposition to customers and their applicants with surprising speed and impact. You will focus on creating intuitive, consumer-like user experiences for complex B2B Mid-Market and Enterprise use cases, while ensuring every solution meets the compliance, data, and control requirements expected by these customers. 

As a natural creative problem solver, you will thrive in tackling complex challenges, driving the development of new features and functionality that significantly reduce time and cost to hire at scale. Your ability to balance strategic thinking with hands-on execution will be critical in delivering innovative solutions and meaningful value to our customers.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

Product Strategy & Prioritization

• Define and articulate a product strategy to deliver the vision & business objectives while staying ahead of market trends.
• Translate insights from competitor analysis and customer research into actionable plans that drive product differentiation and competitive advantage.
• Collaborate with engineering, customers, and internal experts to understand, rationalize & prioritize requests for new functionality.

Product Development

• Lead cross-functional teams in the iterative development and execution of product initiatives, ensuring timely delivery while maintaining high-quality standards.
• Empower your engineers, with design, to partner in defining and translating product requirements into intuitive, scalable solutions.
• Define key success metrics and establish a data-driven approach to measure your team’s impact on business and customer outcomes.

Product Launch & Stakeholder Collaboration

• Collaborate with internal stakeholders, including executives, sales, and marketing teams, to define go-to-market strategies and drive product adoption.
• Gather feedback and insights from customer-facing teams to rapidly iterate on product improvements and identify upsell/cross-sell opportunities.
• Work closely with customer support to address product issues, resolve customer escalations, and drive customer satisfaction.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• 4+ years experience as a Product Manager, preferably in strong UX-driven B2B SaaS organizations
• Proven track record of successfully launching and managing high-impact products throughout their lifecycle.
• Strong strategic thinking and problem-solving abilities.
• Strong analytical skills with the ability to use data to drive decision-making.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Eagerness to roll up your sleeves to do what’s needed to deliver in a fast-paced, dynamic environment.

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• SSS Coverage
• Pag - Ibig Coverage
• Philhealth Coverage

WHAT IS YOUR ROLE

As a Technical Product Manager, you will play a pivotal role in defining, prioritizing, and launching functionality that delivers our value proposition to customers and their applicants with surprising speed and impact. You will focus on creating intuitive, consumer-like user experiences for complex B2B Mid-Market and Enterprise use cases, while ensuring every solution meets the compliance, data, and control requirements expected by these customers. 

As a natural creative problem solver, you will thrive in tackling complex challenges, driving the development of new features and functionality that significantly reduce time and cost to hire at scale. Your ability to balance strategic thinking with hands-on execution will be critical in delivering innovative solutions and meaningful value to our customers.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

Product Strategy & Prioritization

• Define and articulate a product strategy to deliver the vision & business objectives while staying ahead of market trends.
• Translate insights from competitor analysis and customer research into actionable plans that drive product differentiation and competitive advantage.
• Collaborate with engineering, customers, and internal experts to understand, rationalize & prioritize requests for new functionality.

Product Development

• Lead cross-functional teams in the iterative development and execution of product initiatives, ensuring timely delivery while maintaining high-quality standards.
• Empower your engineers, with design, to partner in defining and translating product requirements into intuitive, scalable solutions.
• Define key success metrics and establish a data-driven approach to measure your team’s impact on business and customer outcomes.

Product Launch & Stakeholder Collaboration

• Collaborate with internal stakeholders, including executives, sales, and marketing teams, to define go-to-market strategies and drive product adoption.
• Gather feedback and insights from customer-facing teams to rapidly iterate on product improvements and identify upsell/cross-sell opportunities.
• Work closely with customer support to address product issues, resolve customer escalations, and drive customer satisfaction.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• 4+ years experience as a Product Manager, preferably in strong UX-driven B2B SaaS organizations
• Proven track record of successfully launching and managing high-impact products throughout their lifecycle.
• Strong strategic thinking and problem-solving abilities.
• Strong analytical skills with the ability to use data to drive decision-making.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Eagerness to roll up your sleeves to do what’s needed to deliver in a fast-paced, dynamic environment.

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• SSS Coverage
• Pag - Ibig Coverage
• Philhealth Coverage

Reporting to Senior Sales Manager, responsibilities and essential job functions include but are not limited to the following:

• Achieve targeted sales goals through effective client outreach and relationship building.
• Develop and maintain a pipeline of business leads, conducting regular site inspections and client meetings.
• Manage key accounts, including contracting, profile updates, and contract renewals.
• Monitor market trends, competitor strategies, and industry developments to maintain a competitive edge.
• Maximize revenue by up-selling and cross-selling hotel facilities and services.
• Negotiate contracts to secure optimal rates and terms for the hotel.
• Collaborate with internal departments to ensure seamless service delivery and address client needs.
• Represent the hotel at industry events and community functions to enhance visibility and network.
• Develop and execute targeted marketing campaigns in conjunction with the Public Relations department.
• Lead and mentor the Sales team, fostering a high-performance culture.

Responsible for organizing barista and assisting in manpower scheduling,  Oversee the cafe’s daily operation, you also need to keep an eye on daily expenses and profits, and placing orders for necessary supplies. You need to have worked in coffee shops in a variety of roles in order to succeed in this position. It's also important that you're available to work on weekends. In the end, you'll contribute to raising revenue, improving client interaction, and making our café a beloved area destination.
 

The Client Solutions - Credit Assessment Team Manager team plays a pivotal role within Lendi’s Customer and Sales function, which comprises the Submission, Assessment and Settlement groups. We are looking for someone with industry experience to join our expanding leadership team. Lendi has been overwhelmed with customer demand this year and we are always looking for great leaders to join the team and help us keep up with our customers.

Reporting to the Head of Client Solutions, you will be assisting the CS teams who provide loan processing, compliance and 'back of house' support to our rapidly-growing national teams of Brokers and CS, this fast-paced and varied role will see you accountable for (but not limited to):

• Management of Pre and Post Submission Loan Applications and Client Expectations 
• Work closely with Client Solutions senior management to provide strategic and performance support, in line with OKRs of the business
• Managing of CS teams who are liaising with customers, lenders and the relevant teams in the customer function to ensure that loan applications are submitted, approved and settled timely
• Identify and implement process improvements
• Coach and mentor to drive performance

Physical Installation and maintenance of studios, panels, monitors, decoration panels, cablings and studio equipment. layer carpets, work with wood and metal, paint works and simple tasks in workshop on simple equipment and aggregates.

Job Duties

• Preparation of visual environment in studios, installation of decorative panels
• Installation of low voltage data cabling
• Installation of studio furniture
• Installation of complex equipment, including cameras, scanners, PCs, lights according with provided schematics and guidelines
• Preparation of soundproof environments, installation of absorbers
• Performance of minor works with wood, fabric, and metal

Responsibilities

• Perform their duties in accordance with standards and procedures established by the company
• Comply to Internal Policy and instructions
• Perform job obligations in proper, high quality and timely manner
• Ensure  compliance and accuracy of the provided information
• Timely execution of any other reasonable tasks provided by the Direct Manager falling within the held position

Job Summary:

The role of Technical Operations Country Manager is a strategic leadership position that entails overseeing all facets of technical operations within a dynamic Live-Studio production environment. This pivotal role encompasses a spectrum of responsibilities, beginning with the development and maintenance of studio environments. The role is entrusted with ensuring the seamless execution of broadcasted content, orchestrating a diverse array of technical experts and teams in Video, Audio, Information Technology (IT), Build Crew, Equipment Support, and other Technical Operation teams. 

As a leader in technical projects management, the Country Manager directs the orchestration of the full stack of equipment necessary for project delivery. This extends to the meticulous oversight of spare or daily maintenance stock items essential in broadcasting, studio environment furniture, and server room equipment. Additionally, the position involves active participation in the strategic planning of studio pavilions (Gaming Floors), collaborating with infrastructural engineers and construction project managers. 

One of the key responsibilities is to foster collaboration among International and local technical experts, emphasizing standardization and development synergies. The Technical Operations Country Manager is envisioned as an individual possessing not only a profound understanding of cutting-edge technologies but also demonstrating adept personnel management skills and an unwavering commitment to upholding the highest standards of live broadcasting production quality. This role serves as a unifying force, bringing together diverse elements to create a harmonious and technologically advanced production environment.

Duties :

1. Provide visionary leadership to a diverse team of technical experts in various, cultivating a culture of innovation, collaboration, and excellence.
2. Conduct professionals staff hiring & development to keep the technical team abreast of emerging technologies and industry best practices.
3. Collaborate closely with project managers, stakeholders, and cross-functional teams to align technical capabilities.
4. Foster collaboration, particularly inside the department with IT, Video, Audio, Equipment Support, Studio Engineering, R&D and Internal Production teams over the globe on international level, to optimize workflow and development efficiency.
5. Lead the strategic planning and execution of cutting-edge technical infrastructure, ensuring unparalleled capabilities for 24/7 Live-Studio Production. This encompasses not only meticulous studio floor and studio planning but also the foresight to anticipate potential challenges in studio construction, coupled with the ability to devise flexible solutions
6. Oversee the maintenance, calibration, and deployment of broadcast equipment in tight timelines and guarantee optimal performance.
7. Implement and oversee adherence to relevant systems and control department flow of ticket system project of technical teams, e.g. Confluence ( JIRA ), Microsoft Automatization or other ERP platforms.
8. Monitor and manage the environmental conditions of technical spaces, such as server rooms and studio areas, to ensure optimal performance and equipment longevity.
9. Implement and refine workflows to optimize the utilization of technical resources, enhancing productivity and reducing operational bottlenecks.
10. Maintain a deep understanding of industry regulations, standards, and emerging technologies, ensuring the organization's technical operations remain at the forefront of compliance.
11. Contribute to the development of comprehensive budgets for technical operations, exercising fiscal responsibility while ensuring the delivery of cutting-edge services
12. Develop and implement robust contingency plans for technical failures or emergencies of live broadcasts, ensuring the seamless execution of emergency response protocols of 24/7/365 Live Production Studio.
13. Evaluate tight collaboration with procurement & logistics teams, give technical directions to suppliers and foresee equipment procurement & logistics processes.
14. Manage technical aspect relationships along procurement & logistics, with technical service providers and contractors, ensuring the timely delivery of services or equipment, also adherence to quality standards.
15. Ensure team of professionals and technical experts are equipped with tools and materials required builds and maintenance.
16. Perform other duties, as asked by the manager, which are related to this position, and which meet the qualifications

Responsibilities

The employee is responsible for:

• Management of Technical Operations team.
• Management or equipment installation, maintenance, and repairs according with provided timelines and procedures.
• Ensuring uninterrupted work of studio technical equipment.
• Proper, high quality and timely execution of his work duties.
• Careful work with the property of Company.
• The compliance and accuracy working with the provided information.
• The compliance of actions to internal regulations and instructions.
• Activities related to person safety.

Join Octal Philippines Inc. as an IT Project Manager, where you will spearhead our technology projects with your expertise in managing project lifecycles. In this pivotal role, you will be responsible for planning, coordinating, and executing various IT projects from inception to completion, ensuring alignment with company goals and client satisfaction. We seek a proactive leader who excels at problem-solving and fostering team collaboration. If you're ready to drive innovation and efficiency in our IT department, we encourage you to apply.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in IT project management, with a focus on software development projects.
• Proven experience in managing banking-related software projects is a plus.
• Strong understanding of the software development life cycle (SDLC), including requirements analysis, development, testing, and deployment.
• Experience with Agile/Scrum project management methodologies.
• Strong communication and interpersonal skills, with the ability to work closely with both technical teams and banking clients.
• Experience using project management tools (e.g., Jira, Microsoft Project, Redmine).
• PMP, PRINCE2, or ScrumMaster certification is a plus.
• Experience with API integration and/or data migration projects is an advantage.

• Health Insurance
• Standard Statutory Benefits
• Allowance

As Manager of the Avaloq Test Automation team, you will be part of a group of highly skilled, motivated and dynamic individuals responsible for a core part of the Avaloq banking suite. You will be leading the team responsible for test automation and innovation for the Avaloq solution used by banks in the Swiss market.

Having practical experience, strategic thinking and strong collaboration skills to promote continuous improvement and excellence in project quality assurance, your goals and activities will be the following.

• Strive to enhance the software development lifecycle by improving the quality of requirements and minimizing time and effort during the design, development, and integration stages.
• Identify and implement measures to accelerate test execution, eliminate redundancies, and improve reliability.
• Establish and monitor key performance indicators (KPIs) to evaluate the efficiency of automation and the impact on quality improvements.
• Collaborate closely with development, QA, and other teams to seamlessly integrate testing into CI/CD pipelines, optimizing the testing workflow.
• Set clear priorities aligned with the company's vision and objectives for advancing test automation.
• Supervise manual and automated testing efforts, creating and executing comprehensive testing strategies, plans, and schedules to ensure effective delivery.
• Ensure adherence to best practices in design, development, and integration.
• Manage the team as a shared service supporting multiple projects. Provide testing effort estimates, participate in estimation reviews, and oversee the management of test environments for various testing needs.
• Report testing metrics, including defect containment, test coverage, execution progress and automation ROI, to enable informed decision-making.
• Drive recruitment efforts to attract top talent and maintain a highly skilled and effective engineering team.
• Lead and mentor the team by setting strategic goals, tracking progress, and fostering professional growth and development.
• Ensure the team is equipped with the necessary tools, skills, and training to meet project requirements.
• Participate in selecting, implementing, and maintaining the test automation tool suite.
• Stay informed about emerging automation tools and technologies, identifying the best-fit solutions for the organization. Conduct proof-of-concepts (POCs) for new tools and technologies as required.

Job Summary:

The primary technical expert is responsible for ensuring excellence in complex fund accounting services through expertise and final review authority. This role serves as the ultimate subject matter expert for the team on complex accounting matters, leading technical decisions and process innovations while providing authoritative guidance on sophisticated client portfolios and advanced accounting modules.

Core Responsibilities:

• Serve as ultimate technical authority at a team level for complex accounting matters
• Provide final review of sophisticated accounting deliverables
• Drive technical excellence and innovation in accounting processes
• Lead development of technical standards and methodologies within the team
• Ensure compliance with relevant accounting standards, statutory requirements, and internal policies
• Establish and maintain technical best practices
• Liaise with internal stakeholders (cluster), addressing queries and issues
• Guide technical development of team members through client specific training, coaching and feedback
• Function as primary technical expert for BOLT On and PE Advanced modules

Job Summary:

A leadership position responsible for driving operational excellence and team performance within the fund accounting department. This role manages a team of accounting professionals (Accountant 1-3, Senior Accountant, and Assistant Manager), oversees complex client relationships, and ensures delivery of high-quality accounting services. The position focuses on people management, strategic planning, and operational efficiency while maintaining overall accountability for team performance and client satisfaction.

Core Responsibilities:

• Lead and develop a team of fund accounting professionals
• Drive operational performance and quality standards
• Build and manage cluster and client relationships and service delivery
• Oversee resource allocation and capacity planning
• Direct implementation of strategic initiatives and process improvements
• Ensure regulatory compliance and risk management
• Establish and monitor team performance metrics
• Champion technology adoption and process optimization

Tasks:

• Conduct regular performance reviews and career development discussions
• Approve complex financial reports and client deliverables
• Manage escalated client issues and relationships
• Lead team meetings and performance improvement initiatives
• Monitor and report on key performance indicators
• Oversee workload distribution and resource allocation
• Review and approve staff scheduling and time management
• Lead client onboarding and transition projects
• Facilitate client review meetings and presentations
• Coordinate with other departments on service delivery
• Monitor compliance with policies and procedures
• Lead change management initiatives
• Review and approve team training plans
• Oversee system implementation and optimization
• Conduct regular service delivery reviews
• Perform other related duties as assigned for role and business needs

The Senior Manager for Global Client Resolution is responsible for leading a team of consultants and subject matter experts, providing necessary support to other operations managers and their respective teams. This role will guide the consultants in the development of new products, services, tools, or scopes, and ensure clear assignment of responsibilities before implementation. In addition, they are tasked with developing consultants as points of contact for escalations and subject matter experts for the operations teams, reviewing and identifying developmental needs of team members.

In terms of business development, the Senior Manager plays a crucial role in identifying new opportunities and leading client engagements. This involves regular interaction with client teams and internal staff, managing project inputs, and data analysis to form conclusions and recommendations. The Sr. Manager is responsible for developing and presenting detailed project reports and collaborating with clients on executing recommendations. Supporting business development activities, they also contribute by writing proposals and outlining new projects. The full range of responsibilities are detailed below.

Key responsibilities

• Provide leadership and guidance to a team of consultants, fostering a supportive environment that encourages growth and professional development. Guide consultants as points of contact for escalations and subject matter experts for the operations teams  and identify developmental needs of team members.
• Lead, manage, and deliver multiple concurrent high-visibility, time-sensitive projects. Direct resources effectively to achieve optimal outcomes and support growth-related strategies, activities, and products.
• Analyze Visa and client data to conduct benchmarking, identify performance gaps, and pinpoint improvement opportunities. Drive the collection and analysis of information, guiding consultants in researching potential causes and trends, and selecting the most relevant solution.
• Prepare and present project proposals tailored to client  and stakeholder needs. Oversee project setup and manage projects or processes by coordinating internal resources to achieve objectives.
• Contribute to and manage execution of regional strategy, operational initiatives, special projects, and client-driven continuous improvement plans. Stay updated with industry and client trends, maintain a strong knowledge of Visa products and services, and encourage consultants to do the same.
• Identify and analyze processing issues with client impacts. Consistently communicate situational status and resolution, advise on SLA performance both internally and externally, and develop improvement plans to address chronic client problems.
• Build and maintain strong relationships with Regional, Client Success, Product, and other internal Visa teams. Foster a dynamic interaction between consultants and operations teams, assisting managers in identifying opportunities in case handling and team member performance.
• Collaborate with consultants to lead the documentation of processes, updates, and calibration discussions. Ensure information is accurately recorded and accessible for future reference and continuous improvement initiatives.
• Effectively communicate and report progress to senior leadership. Present projects, consultant findings, and recommendations that could streamline or calibrate processes within the Client Resolution team
• Drive team to optimize workflows, communication, and hand-offs associated with the various products and programs that this team supports.  Ensure that team documentation is created and updated.  
• Champion efforts to improve support tools, providing the business rationale needed to secure funding and prioritization of new and enhanced tools and functionality.

Spearhead innovation, process improvement through AI tools and new generation tools for resource optimization and process efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. The position also require adaptability to work schedule to meet the demands of business operation hours and team and stakeholders meeting.

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.

A Little about You

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next. 

Join Octal Philippines Inc. as an IT Manager
As an IT Manager, you will play a crucial role in overseeing the company's IT strategy, ensuring that our technology solutions align with business goals. You will manage our IT infrastructure, lead a team of IT professionals, and drive initiatives to enhance efficiency and security across our operations.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• At least 5 years of experience in IT management within the banking industry.

• In-depth knowledge of banking applications, and user support, regulatory compliance, and risk management.

• Demonstrated experience in managing IT budgets, resources, and vendors.

• Strong leadership skills with the ability to motivate and develop a technology team.

• Excellent communication skills to liaise with stakeholders and convey technical information effectively.

• Familiarity with project management tools and methodologies for successful IT project execution.

• Capability to identify and implement innovative technology solutions to enhance banking processes.

• Results-oriented mindset with strong analytical and problem-solving abilities.

• Manage activities to prepare testing environments and plan / execute deploy in production for Release Upgrade projects.
• He/she is in charge to lead plan execution all over the weekend and provide status communications to all stakeholders.
• Stakeholder involvement is a key strong interaction with technical departments, development and client counterparties.
• Manage client and vendors in line with strategies and drive activities for a successful cutover execution

A Business Support Manager is a senior-level professional who oversees the planning, coordination, and implementation of business support activities to ensure the smooth operation of an organization's business processes. The primary responsibility of a Business Support Manager is to lead and manage a team of Business Support Analysts and other support staff to deliver high-quality support services to various business units.

Key Responsibilities:

• Manage budgets and financial resources, ensuring that expenses are controlled and allocated efficiently.
• Build and maintain relationships with key stakeholders, including business leaders, team members, and external partners.
• Oversee the development and implementation of process improvements, working closely with business leaders and stakeholders to identify areas for improvement.
• Develop and implement business plans, strategies, and goals to support the organization's overall objectives.
• Develop and maintain effective communication channels with stakeholders, including regular reporting, progress updates, and issue resolution.
• Lead change management initiatives, ensuring that changes are implemented smoothly and with minimal disruption to operations.
• Ensure that quality standards are met, conducting regular audits and assessments to identify areas for improvement.
• Collaborate with other departments, such as Finance, and Human Resources, to ensure that business support activities align with organizational objectives.
• Identify and mitigate risks associated with business support activities, ensuring that the organization is protected from potential threats.

SCOPE OF POSITION

Ensure customer service expectations are met, especially as they relate to data quality and integrity.  Orchestrate and engage our network  to ensure customer KPI and visibility requirements are effectively communicated and actioned. 

REPORTING STRUCTURE

There are two potential reporting lines.  1. reports directly into a GAM director if ASM is dedicated to a Global Account. 2. reports directly into a Customer Retention & Development Manager of their host branch.

PEER POSITIONS

Account Manager, Customer Business Analyst, AR Specialist

JOB EXPECTATIONS & KEY RESPONSIBILITIES

• Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
• Ensure customer expectations are documented within the customer SOP and executed within our operational teams.
• Provide reporting and visibility tools to the customer.
• Drive process improvement throughout your district and network.
• Maintain & update SOP’s which includes, but not limited to, rates, KPI expectations, and general customer service requirements.
• Manage spot quotes or quoting desk when applicable.
• Serve as a point of escalation within our network.
• Ensure proactive communication to customers on service irregularities.
• Track shipments and in transit monitoring (both at origin & destination) when needed.
• Provide communication to customers on out of scope shipments.
• Initiate and own CAPA management (corrective action plan) when needed, and identify improvement areas in order to eliminate issues from repeating themselves.
• Design, set up and maintain any ad hoc reporting requests.
• Ensure data is accurate, timely and complete.
• Manage F2F shipments – if applicable.
• Monitor billing and receivables and assist with collections when needed.
• Provide assistance in resolution of claims and disputes.
• Be involved with EDI resolution & EDE management when needed.
• Own the T&I process for new business segments for existing customers if applicable.
• Support customer business review preparation by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis.
• Ensure CRM family trees, and customer organizations are up to date.
• Escalate through the appropriate channels when customer is at risk.
• Pass on sales leads or other opportunities when uncovered.

MEASUREMENT OF SUCCESS

• Customer KPIs are being met
• Customer satisfaction
• Financial performance of customer (clean AR, healthy margins, revenue growth)
• Delivery of process improvements

The Territory Business Manager is responsible for generating and cultivating an increasing loyal customer base for Pilmico Animal Nutrition Corporation through active selling and establishing relationship with the distributors and dealers.  In-charge of translating continuous market share within a specified territory. This position is also responsible for ensuring maintenance of credit terms within the acceptable corporate standards.

DUTIES AND RESPONSIBILITIES:

I. Market Potential

1. Contributes in determining market potential at the territory level thru the conduct of dealer and end-user market reading and profiling of prospective customers

II. Business Plan

1. Implements approved placement strategies for the territory
2. Develops and proposes an overall business approach in an assigned territory to include but not limited to placement and pricing strategy

III. Customer Relations

1. Serves as a link and provides support between customer and the company in all transactions related to order fulfillment
2. Gathers, provides feedback and monitors intervention on customer concerns pertaining to product and services

IV. Sales Operations

1. Verifies all critical information necessary to determine worthiness of a prospective customer prior to endorsement
2. Executes, leads generation and negotiations to prospective customers
3. Plans and executes the territory KRAs in order to grow the business in an assigned territory
4. Helps in managing AR of the territory through effective collection
5. Implements and evaluates effectiveness of defined sales activities in the territory
6. Monitors the services of third party manpower service provider in the technical sales in an assigned territory
7. Assists in providing technical training to third party service provider

V. Other Tasks

1. Participates in current and future corporate initiatives such as PL, PPM, ISO, 5S, ISMS, Branding, CRM, IBP, COMREL, Safety, etc.
2. Participates in projects and improvements on sales and marketing process as may be assigned
3. Performs other work-related tasks as may be assigned from time to time

The Territory Business Manager is responsible for generating and cultivating an increasing loyal customer base for Pilmico Animal Nutrition Corporation through active selling and establishing relationship with the distributors and dealers.  In-charge of translating continuous market share within a specified territory. This position is also responsible for ensuring maintenance of credit terms within the acceptable corporate standards.

DUTIES AND RESPONSIBILITIES:

I. Market Potential

1. Contributes in determining market potential at the territory level thru the conduct of dealer and end-user market reading and profiling of prospective customers

II. Business Plan

1. Implements approved placement strategies for the territory
2. Develops and proposes an overall business approach in an assigned territory to include but not limited to placement and pricing strategy

III. Customer Relations

1. Serves as a link and provides support between customer and the company in all transactions related to order fulfillment
2. Gathers, provides feedback and monitors intervention on customer concerns pertaining to product and services

IV. Sales Operations

1. Verifies all critical information necessary to determine worthiness of a prospective customer prior to endorsement
2. Executes, leads generation and negotiations to prospective customers
3. Plans and executes the territory KRAs in order to grow the business in an assigned territory
4. Helps in managing AR of the territory through effective collection
5. Implements and evaluates effectiveness of defined sales activities in the territory
6. Monitors the services of third party manpower service provider in the technical sales in an assigned territory
7. Assists in providing technical training to third party service provider

V. Other Tasks

1. Participates in current and future corporate initiatives such as PL, PPM, ISO, 5S, ISMS, Branding, CRM, IBP, COMREL, Safety, etc.
2. Participates in projects and improvements on sales and marketing process as may be assigned
3. Performs other work-related tasks as may be assigned from time to time

The Territory Business Manager is responsible for generating and cultivating an increasing loyal customer base for Pilmico Animal Nutrition Corporation through active selling and establishing relationship with the distributors and dealers.  In-charge of translating continuous market share within a specified territory. This position is also responsible for ensuring maintenance of credit terms within the acceptable corporate standards.

DUTIES AND RESPONSIBILITIES:

I. Market Potential

1. Contributes in determining market potential at the territory level thru the conduct of dealer and end-user market reading and profiling of prospective customers

II. Business Plan

1. Implements approved placement strategies for the territory
2. Develops and proposes an overall business approach in an assigned territory to include but not limited to placement and pricing strategy

III. Customer Relations

1. Serves as a link and provides support between customer and the company in all transactions related to order fulfillment
2. Gathers, provides feedback and monitors intervention on customer concerns pertaining to product and services

IV. Sales Operations

1. Verifies all critical information necessary to determine worthiness of a prospective customer prior to endorsement
2. Executes, leads generation and negotiations to prospective customers
3. Plans and executes the territory KRAs in order to grow the business in an assigned territory
4. Helps in managing AR of the territory through effective collection
5. Implements and evaluates effectiveness of defined sales activities in the territory
6. Monitors the services of third party manpower service provider in the technical sales in an assigned territory
7. Assists in providing technical training to third party service provider

V. Other Tasks

1. Participates in current and future corporate initiatives such as PL, PPM, ISO, 5S, ISMS, Branding, CRM, IBP, COMREL, Safety, etc.
2. Participates in projects and improvements on sales and marketing process as may be assigned
3. Performs other work-related tasks as may be assigned from time to time

About Us:
At Evident Digital, we’re redefining the future of digital dentistry through innovative solutions and exceptional client partnerships. Our team thrives on delivering unparalleled value to global clients while fostering a culture of creativity, collaboration, and excellence. If you’re ready to make an impact in a dynamic industry, we’d love to hear from you.

About the Role:
We are seeking a seasoned Global Account Manager to join our Evident Digital team. In this role, you’ll manage and grow high-value B2B client relationships across the US and Canada, driving business success and advancing the adoption of cutting-edge digital dentistry solutions.

What You’ll Do:

• Lead Customer/Client Partnerships: Serve as the primary point of contact for global B2B clients, ensuring their goals align with our innovative solutions.
• Drive Growth: Develop and implement strategic account plans to achieve revenue targets and expand client portfolios.
• Collaborate Across Teams: Partner with cross-functional teams to deliver seamless client experiences, from onboarding to long-term support.
• Deliver Results: Monitor account performance, identify opportunities for improvement, and present actionable insights to clients and stakeholders.