Administrative assistants perform general clerical tasks, generally on behalf of a leader in the organization. If you are highly motivated and organized then this might just be the job for you. Day-to-day life as an administrative assistant includes coordinating various calendars, taking phone calls and messages, sending emails, prepping for large meetings and presentations, capturing notes in meetings, and many other related tasks. Assistance in the receiving and reporting areas. Also, in the new project for customer experience check.

• Generate and capitalize on new sales and business opportunities in order to meet required revenue targets within defined areas of responsibility.
• Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
• Meet assigned sales targets as set by the Business Director and Business Manager.

Description

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Full-time

Salary Range: Up to $1,500 per month, based on experience, with performance-based bonuses

Work Schedule: 40 hours per week, with core hours between 8 AM – 5 PM EST

Locations: Remote, open to candidates in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The company specializes in providing advanced health data integration solutions, allowing businesses to easily access and utilize data from wearables and lab tests. Their platform simplifies the process of connecting and managing health information, empowering companies to create more personalized and effective healthcare solutions.

Role Overview:

The Operations Associate (Client Support) will be responsible for managing customer interactions, including responding to inquiries and creating tickets for engineers, while assisting with business operations as needed. This role plays a vital part in supporting the company’s mission to help developers personalize health products using data from wearables and lab tests.

Your Impact:

By efficiently handling customer support and contributing to business operations, the Operations Associate will help improve customer satisfaction and operational flow, ensuring the company delivers high-quality service to its digital health clients.

Key Responsibilities:

1. Customer Support & Issue Management

• Respond to customer inquiries and concerns via Slack during working hours.
• Create and manage tickets for the engineering team based on customer-reported issues.
• Maintain up-to-date customer FAQs, ensuring information is accessible and accurate.

2. Product Familiarization & Client Communication

• Quickly familiarize yourself with the company’s APIs, products, and customers within the first week.
• Communicate product knowledge effectively to customers, helping them resolve issues or guiding them through processes.
• Identify common customer challenges and provide feedback to improve product documentation.

3. Business Operations Support

• Provide support in business operations by addressing ad-hoc requests and operational needs as they arise.
• Assist in optimizing internal processes to ensure efficient customer service and workflow management.
• Collaborate with cross-functional teams to resolve operational challenges.

Must-Have:

• 2 or more years of experience in customer support or operations roles
• Excellent written and verbal communication skills in English, with the ability to simplify complex concepts for customers.
• Strong organizational skills with the ability to spot patterns, manage multiple tasks, and prioritize effectively in a fast-paced environment.
• Familiarity with tools like Slack and ticketing systems for managing customer inquiries and support requests.
• A proactive problem-solver with a curious mindset, capable of working independently with minimal hand-holding.

Nice-to-Have:

• Preferably has experience in a tech or API-driven environment, not required

Compensation Package:

• Competitive Salary: Up to $1,500 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

Reporting Line:
Reports to the Health & Safety/Operational Compliance and Excellence (H&S/OCE) Manager.

Primary Responsibilities:

• Assists the H&S/OCE Manager in the maintenance and continual improvement of the organization’s national quality, health, safety, environmental and energy (QHSEE) management systems, such as but not limited to ISO 9001, ISO 14001, 50001, ISO 45001, ISO 17025, ISO 17020.
• Conducts internal audit and training relevant to the management systems, such as but not limited to ISO 9001, ISO 14001, 50001, ISO 45001, ISO 17025, ISO 17020, Corporate Governance, Operational Integrity, and SAT Audit.
• Assists in the achievement of the division’s objectives and targets aligned with the corporate directives by providing support and active participation in the different Corporate Social Responsibility activities and other activities led by the OMD.

Specific Responsibilities:

• Assists the H&S team in establishing, maintaining, and improving the required Management Systems and other IMS projects that would benefit society and the environment while boosting the SGS brand and reputation.
• Undertakes Internal Audit activities, Corporate Governance, SAT, Supplier Audits, and other audit activities as a team leader or team member according to the internal audit programme.
• Oversees QHSEE meetings and other meetings related to the management systems.
• Collaborates with QHSEE Coordinators from the different business and function lines in implementing the Management Systems in their respective divisions.
• Acts as the Document Controller of the team and maintains the integrity of all documented information saved in the IMS SharePoint site.
• Assists during external audits and other certifications and accreditations deemed necessary by SGS Philippines.
• Reports all Management Systems related audits and incidents using the Crystal Non-Conformity Report module and monitors timely closure through creation of NCR Analytics Report and following up with concerned teams

Beefs up client base through scouting for potential clients, developing marketing and sales plan, making actual sales transactions, maintaining existing clients, and providing market information to be used developing marketing and sales plans and targets.

• Presents, offers, follows up and makes sales transactions for SGS services.
• Develops and implements Marketing and Sales Plans to ensure a robust Sales pipeline and meeting Sales targets.
• Prepares sales reports via the CRM and keeping the CRM accounts updated.
• Submits Weekly Sales Plan and Sales Accomplishment Reports Increases client base by scouting for potential clients and maintaining managed accounts through identification of their needs, packaging services that would best fulfil their requirements, and making successful sales transactions.
• Maintains regular communication with managed accounts and follows up proposals with potential clients.
• Performs other related duties as may be assigned either in collaboration of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives

Reporting Line

• This position reports to the QHSEE Team Leader

Primary Responsibilities    

• Assists the QHSEE Team Leader in the securing of government licenses and permits of the various OGC operations, coordinating in the Division’s training programs and updating of learning and development records of OGC members. Acts as a Deputy Quality Manager, in the absence of the QHSEE Team Leader. Also acts as Deputy Document Controller.

Specific Responsibilities   

• Prepare training materials and facilitates training, if necessary
• Reserve resources needed for the training such as conference room, projector, trainer, etc.
• Facilitate the corporate trainings of newly hired NR-OGC employees on the following topics: ISO 17020/ISO 17025/9001 Awareness Training, Employee Induction, Basic Safety, Crystal, etc.
• Assist the Document Controller in ensuring that documented information:

• are created, reviewed and updated as necessary.
• external documents are distributed accordingly and obsolete copies are timely retrieved
• ensuring that SharePoint Repository and other monitoring reports are kept updated

• Assists the Quality Manager in ensuring the compliance of NR- OGC division thru the following:

• Coordinate with site/lab heads and/ or pollution control officers in securing the requirements for application/ renewal of license/ permit as well as preparation of reports as necessary
• Monitor license/ permit validity and ensure renewal within the lead-time period
• Monitor reports and requirements and ensure submission before deadline
• Act as site Pollution Officer, if necessary

• Consolidate, monitor, update and report Division’s Key performance Indicator, Safety Reports, Customer -related performance report and Training Tracker and ensure timely submission.
• Conduct trainings, audits, inspections, and other QHSEE-related tasks.
• Participates in incident investigations involving personnel within the function line by doing root cause analysis and or other related quality methodologies.

• Performs other related duties as may be assigned to achieve respective section’s goals or for own personal, or professional training, education or development as programmed by the immediate supervisor.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

LOOKING FOR FILIPINO CANDIDATES

Position : Engagement Coordinator

Working Hours : Monday-Friday; 8-5 CST with 1 hour lunch 

Salary Range : $1000 - $1500/ month

Holiday : TBD

About the company: 

A network is the world's leading provider of personalized in-home care services. We have over 1,100 independently owned and operated franchise offices worldwide that employ compassionate CAREGivers who share our dedication to enhancing the lives of aging adults and their families. Services span the care continuum, from companionship and personal care to specialized Alzheimer's care and hospice support.

Caring for others is part of our DNA, and that includes caring for your career. The network provides best-in-class training, education, and opportunities for career advancement. It also offers you the opportunity to be part of a supportive family-like culture where you're encouraged to talk with your local office for support, share stories, and seek guidance.

About the job:

The Engagement Coordinator is expected to perform a variety of duties for the engagement of Care Professionals. The Engagement Coordinator is expected to meet the needs of the Care Pros and develop and maintain a workplace culture that retains quality Care Pros.

Duties and Responsibilities:

• Schedule and assist with Care Pro training including training required to meet company Standards and additional optional training.
• Review Care Logs for any anomalies and contact pertinent parties by phone and email.
• Schedule and conduct Care Pro engagement meetings.
• Monitor clock ins and notify appropriate persons when CG is late, etc and follow-up with CG and/or client
• Develop engagement strategies that utilize the 5 Care Pro needs to promote Care Pro retention and satisfaction.
• Work in partnership with the Scheduling and recruiting Departments to review Care Pro schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Prepare and publish the monthly newsletter within the deadline.
• Assign monthly Empower CEU’s to all care pros and ensure they are paid for the training.
• Plan and successfully execute all Care Pro meetings.
• Following the company Standards; conduct reference checks, work verifications, and drug screens on all Care Pros.
• Alert at risk expired certifications to RRC.
• Assist with New hire onboarding and orientation.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities: 

• Conduct client/Care Pro introductions as needed.
• Assist when scheduling needs arise such as immediate call offs or all hands on deck
• Answer each employment inquiry in a friendly, professional, and knowledgeable manner. 

Requirements:

• At least 2 years of experience in managing and assisting employee concerns
• WellSky/ClearCare experience is required
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Knowledge of the senior care industry is a plus
• Must have computer skills and be proficient in Excel and Word

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities:

• Doing outbound calls to verify the references of applicants as home health aide
• Calling MD's offices & clinics to inform about orders for signing or to return back.

Job Description:

• Provides customer support through different communication channels (Phone, email, chat). 

• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• At least 6 months of BPO experience, preferably in a voice account
• Excellent verbal & written communication skills 
• Ability to display empathy and patience in addressing customer concerns 
• Strong problem-solving skills 
• Adaptability to a changing work environment  
• Ability to remain calm under pressure 
• Willing to work onsite in Mandaluyong
• Amenable working night shifts

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Eram Talent, a division of ERAM Group, is seeking a Health & Safety Manager with luxury experience for an exciting opportunity in Saudi Arabia. The selected candidate will be responsible for ensuring the highest standards of health and safety are implemented within luxury environments to create safe and secure spaces for both employees and guests. Eram Talent is an independent Talent Acquisition Consultancy committed to providing outstanding recruitment solutions and has a global reach and network to source high potential professionals from various industries.

If Selected, the job location would be based in Saudi Arabia.

Responsibilities

• Develop and implement health and safety programs and protocols specifically tailored for luxury environments
• Conduct regular safety inspections, risk assessments, and audits to identify potential hazards and areas for improvement
• Provide training and support to employees on health and safety practices
• Ensure compliance with all relevant health and safety laws, regulations, and industry standards
• Investigate incidents and accidents, identify root causes, and recommend corrective actions to prevent future occurrences
• Collaborate with cross-functional teams, vendors, and external stakeholders to ensure a safe and secure work environment
• Maintain accurate records and documentation related to health and safety

• Bachelor's degree in Occupational Health and Safety, Environmental Science, or a related field
• At least 8 years of experience in health and safety management, preferably in luxury environments
• Strong knowledge of health and safety laws, regulations, and industry standards
• Experience in conducting risk assessments and developing safety programs
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively with cross-functional teams
• Fluency in English, both written and spoken
• Professional certifications in health and safety (e.g., NEBOSH, OSHA) highly preferred

As a Health Clinical Services Analyst, you will play a crucial role in supporting healthcare providers by accurately transcribing medical information into Electronic Medical Records (EMR) systems.

Operating in a virtual environment, you'll need to excel in independent work, maintain meticulous attention to detail, and exhibit exceptional typing and computer skills. Your role will involve transcribing various forms of medical documentation, including audio recordings, live conversations, and written notes, into EMR systems with precision and efficiency.

Responsibilities:

• Accurately document patient encounters, including medical histories, eye examinations, and treatment plans, in Eyefinity, the electronic medical record (EMR) system.
• Assist optometrists during patient examinations by recording findings, test results, and treatment recommendations in real-time.
• Coordinate with the pharmacy to send prescriptions and ensure timely delivery of medications to patients.
• Facilitate communication between the optometrist and other healthcare providers by sending referrals and coordinating follow-up care as needed.
• Answer phones and greet patients in a professional and friendly manner, providing assistance and directing calls to appropriate staff members.
• Accurately Document Patient Encounters: Utilize Eyefinity, the electronic medical record (EMR) system, to meticulously document patient encounters, encompassing medical histories, eye examinations, and treatment plans. Ensure all entries are accurate, timely, and compliant with regulatory standards.
• Assist Optometrists During Examinations: Collaborate closely with optometrists during patient examinations by diligently recording findings, test results, and treatment recommendations in real-time. Maintain attentiveness and precision to capture all relevant information effectively.
• Coordinate Prescription Management: Interface with the pharmacy to transmit prescriptions promptly and ensure the timely delivery of medications to patients. Uphold accuracy in prescription details and facilitate seamless communication to meet patient needs efficiently.
• Provide Professional Reception Services: Extend courteous and professional phone etiquette and in-person greetings to patients, offering assistance and directing calls to appropriate staff members promptly. Maintain a welcoming environment conducive to patient comfort and satisfaction.
• Efficient Appointment Management: Manage the clinic's appointment calendar adeptly, scheduling patient appointments and ensuring optimal utilization of clinic resources. Exercise proficiency in appointment scheduling software to streamline scheduling processes.
• Insurance Verification and Claims Processing: Verify patient insurance coverage and eligibility accurately, process insurance claims efficiently, and assist with pre-authorizations for procedures and treatments. Ensure adherence to insurance protocols and facilitate seamless billing procedures.
• Update Patient Information: Maintain accuracy and completeness of patient information and medical records in the practice management system (PMS) and EMR. Uphold strict confidentiality and compliance with HIPAA regulations and patient privacy laws.

• Demonstrated experience as a Medical Scribe, with a minimum of 30 hours of scribing experience, preferably in an optometry or healthcare setting.
• Background in medical receptionist or administrative assistant roles.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal abilities, emphasizing exceptional customer service to patients.
• Proficiency in computer skills, encompassing experience with EMR systems, PMS systems, and the Microsoft Office Suite. Adaptability to learn and navigate new software applications efficiently.
• Ability to work both independently and collaboratively as part of a cohesive healthcare team.
• Understanding of HIPAA regulations and the importance of patient data confidentiality.
• Willingness to work on Pacific Daylight Time (PDT) schedule. 
• Own a Laptop or Desktop with 8GB RAM, Core i5 or above, and Microsoft Office. Plus, a reliable internet connection (at least 10 Mbps).

#1 PH Workforce Delivering to the US

Bizforce and our medical billing division, MedCore Solutions, are seeking skilled Senior Medical Coder (Mental/Behavioral Health) to join our growing team. As a Medical Coder at MedCore, you will be responsible for translating details from a patient's medical documents into medical codes for health insurance claims purposes. Additionally, you will be liaising with the client and team members for coding-related queries and concerns, performing audits for coding denials and missing information, and maintaining a tracking system for coded charts. MedCore allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today!

Who We Are

MedCore Solutions (MCS) is a single-source solution for Healthcare administration. MCS is an industry leader in medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing.

We offer an expansive suite of administrative products and training to keep your practice and its employees safe and up-to-date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

Responsibilities

• Translate details from a patient's medical documents into medical codes for health insurance claims purposes
•  Ensures accurate data entry of the coding and claims submission for services provided by physicians, including assigning the correct ICD and CPT codes
• Provides support to clinic/practice managers and staff in determining accurate coding and billing practices
• Liaising with the client/provider and team members for coding-related queries and concerns
• Perform audits for coding denials, missing information, and charts
• Maintain a tracking system for the charts coded and ensure work completion
• Research coding and claims questions thoroughly to maintain high-quality standards

Other Details

• Start Date: TBD
• Time zone: PST
• Schedule: Monday-Friday 8 hours/day; 40 hours/week
• Weekend days off
• Duration: Long term; Steady-state

• Must be AAPC/AHIMA certified coder
• At least 5 years of clinical experience in Medical Coding
• Experience in Dermatology coding charts
• Knowledgeable in US Insurance Plan Structure and HIPAA regulations
• Good oral and verbal English communication skills as well as listening skills
• Capacity to navigate challenging situations with ease
• Willing to work in a graveyard shift (US time zone)

System Requirements

• Own Desktop/Laptop
• Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5

• RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
• Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
• Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up
• Peripherals: Headset with noise-canceling feature

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education
• Specialized Training

• Generate and capitalize on new sales and business opportunities in order to meet required revenue targets within defined areas of responsibility.
• Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
• Meet assigned sales targets as set by the Business Director and Business Manager.

..

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.
 

What is expected of you and others at this level:

• Collaborate actively with team members and clients using modern collaboration tools and methodologies, fostering a culture of continuous learning and expertise development within the engineering team.
• Execute tasks and projects independently, demonstrating a high level of self-sufficiency and technical proficiency.
• Provide exceptional technical support and troubleshooting for Windows operating systems, promptly and effectively addressing end-user issues.
• Resolve complex tier 2 and 3 tasks/incidents with precision, applying in-depth technical knowledge to ensure efficient problem resolution.
• Develop and maintain comprehensive documentation, including configurations, procedures, and troubleshooting steps, fostering issue resolution, and promoting knowledge sharing across the team.
• Participate in 24x7 rotating shifts, including on-call support, and potentially in Hypercare Support, ensuring seamless operation of critical services during high-demand periods.
• Showcase proficiency in scripting and automation using commonly used languages and tools, contributing to the optimization and automation of engineering processes.
• Exhibit strong customer service and communication skills, actively engaging with clients and team members to deliver effective solutions and support.

Job Requirements:

• Extensive Knowledge: Demonstrated expertise in Microsoft 365 technologies, with a deep understanding of PowerShell scripting.
• Project Exposure: Familiarity with projects, initiatives, and activities related to both Cloud and on-premises systems and services.
• Directory Services: In-depth understanding of Active Directory and Azure Active Directory.
• ITIL Process: Proficiency in the ITIL process, with relevant experience in Incident, Problem, and Change Management.
• Experience: Minimum of 5 years of hands-on experience supporting M365 technologies.
• Certification (Optional): Consideration will be given to candidates with certifications such as Microsoft Certified: Security, Compliance, and Identity Fundamentals.

Optional/Nice to Have Requirements:

• Knowledge in any programming language.
• Familiarity with Zoom, Lucid, Box, or any SaaS service.
• Expertise in Microsoft Excel data analysis and formulation.
• Expert level knowledge in Cisco IronPort, Cisco Secure Mail Appliance services, and tools.
• PowerShell Mastery: Extensive proficiency in PowerShell scripting.

Technology Expertise:

Primary Technology:

• Microsoft 365: In-depth knowledge of Azure Active Directory, Compliance, Exchange, Security, SharePoint, Teams, and Yammer.
• Directory Services: Active Directory, Azure Active Directory
• Monitoring and Reporting: AdminDroid

Secondary Technology:

• ServiceNow: Service management and ticketing tool for streamlined IT service operations.
• Jira: Issue and project tracking tool for efficient task and project management.

Minimum Years’ Experience: 5+ years

Preferred Educational Background: Bachelor’s degree in IT or any IT related field.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware. service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

What is expected of you and others at this level:

• Share insights and knowledge with team members and clients to enhance collective expertise and facilitate effective utilization of cloud resources.
• Assist in administering Microsoft 365, including installation, configuration, and monitoring of service health.
• Support management and optimization of shared mailboxes, distribution lists, user accounts, and resource accounts within Microsoft 365.
• Participate in troubleshooting complex issues with Microsoft 365 services and applications, providing support to resolve them efficiently.
• Offer advanced support to end users, addressing inquiries and technical challenges with Microsoft 365 applications and services.
• Contribute to the development and implementation of best practices for deploying, managing, and utilizing Microsoft 365 across the organization.
• Assist in reviewing, enhancing, and updating process documents related to Microsoft 365 administration and support.
• Provide specialized support for Zoom phone/conferencing, Lucid, BOX.COM systems to ensure seamless integration and functionality.
• Perform duties with limited supervision.
• Offer troubleshooting support for Microsoft Office applications.
• Resolve tier 2 and 3 tasks/incidents with precision.
• Participate in 24x7 rotating shifts, including On-Call support and potential involvement in Hypercare Support.
• Demonstrate proficiency in scripting and automation using commonly used scripting languages and automation tools.
• Display strong customer service and communication skills.

Job Requirements:

• Strong knowledge in Microsoft 365 technologies.
• Understanding of advanced functionalities pertinent to message tracking, content search, Exchange, and Azure audit logging.
• 2+ years of experience in a relevant role.
• Strong knowledge in PowerShell scripting for managing Microsoft 365.
• Ability to run PowerShell commands for modifying objects under different M365 libraries (Exchange/SharePoint/Teams/Azure Active Directory/Security/Compliance).
• Strong understanding of Active Directory and Azure Active Directory.
• Knowledgeable of the ITIL process.

Optional/Nice to Have Requirements:

• Expertise in Microsoft Excel data analysis and formulation.
• Knowledge in Cisco IronPort, Cisco Secure Mail Appliance services, and tools.
• Possess advanced Microsoft 365 certifications.
• Experience in planning and executing upgrades/migrations to Microsoft 365.

Technology Required:

• Microsoft 365 (Azure Active Directory, Compliance, Exchange, Security, SharePoint, Teams, Yammer).
• Active Directory.
• Advanced PowerShell Knowledge.
• ServiceNow.
• JIRA.

Minimum Years’ Experience: 2 or more years

Preferred Educational Background: Bachelor’s Degree in related field or equivalent work experience.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What is expected of you and others at this level in Operations for functional success:

• Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces.
• Ability to work independently and prioritize work assigned
• Strong communication skills (English speaking) and ability to build partnerships with internal and external resources
• Work reviewed for purpose of meeting objectives and accuracy.
• Ensures that clients have a positive experience; commits to meet or exceed client expectations.
• Identifies opportunities to improve efficiency while providing flawless transactions and services.
• Applies judgment within defined parameters.
• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks.
• Receives general guidance and may receive more detailed instruction on new projects.

Accountabilities

• Works to support standard processes across inventory management Key Accounts teams.
• Tracks, analyzes, and reports on key performance metrics.
• Works independently to identify current service issues and determines the best sources of data for pinpointing the problem; effectively leads the coordination and resolution of those issues.
• Demonstrates a commitment to meeting service expectations or fulfilling service agreements; consistently meets customers' needs.
• Daily shorts review-Analyzes new/changing customer usage and takes appropriate actions to plan for demand changes.
• Completion of GPO monthly service level review which includes running 16 service level reports in Business objects or Looker, researching DC out lines for accurate service level reason coding for penalty reduction, applying formulas in excel to check for accuracy of changes, formatting the final customer facing report that will be provided to the key accounts internal GPO contact, submitting credit request to internal credit team.
• Review highly impacted service level items for Key Account (CVS)
• Prepare and provide needed excel documents for CVS, which would include weekly updates and trends on impacted service level items. Is it a Cardinal issue or supplier driven issue causing these impacts to the customer.
• Collaborate with Key Accounts on certain action items that may be needed to improve the overall customer service level.
• Strives to understand others' opinions and build agreement among team members; utilizes others' ideas and suggestions to shape solutions.
• Customizes inventory strategies to ensure product availability, maximize in stocks and prevent stock outs.
• Identifies data requirements, often beyond the standard, and collects all relevant data needed to analyze a complex problem, situation, or issue.
• Responsible for meeting In Stock and Service level targets.
• Maintains SOP's

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What is expected of you and others at this level in Operations for functional success:

• Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces.
• Ability to work independently and prioritize work assigned
• Strong communication skills (English speaking) and ability to build partnerships with internal and external resources
• Work reviewed for purpose of meeting objectives and accuracy.
• Ensures that clients have a positive experience; commits to meet or exceed client expectations.
• Identifies opportunities to improve efficiency while providing flawless transactions and services.
• Applies judgment within defined parameters.
• Works on projects of moderate scope and complexity
• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks.
• Identifies possible solutions to a variety of technical problems and takes action to resolve.
• Receives general guidance and may receive more detailed instruction on new projects.

Accountabilities

• Works to support standard processes across Inventory Management Analytics team
• Tracks, analyzes, and reports on key performance metrics.
• Works independently to identify current IDOC failure issues and determines the best sources of data for pinpointing the problem; effectively leads the coordination and resolution of those issues.
• Help discover issues with the IT systems before they become an impact to the end customer.
• Ensures problem statements and objectives are clearly defined. Ensures requirements are aligned to project scope, objectives, and strategies.
• Focuses on process analysis and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment.
• Demonstrates excellent listening, communication, and facilitation skills.
• Identifies data requirements, often beyond the standard, and collects all relevant data needed to analyze a complex problem, situation, or issue.
• Maintains SOP's

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

Job Summary

The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.

Responsibilities

• Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.
• Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses.
• Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
• Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.
• Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues.
• For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders.
• Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples.

Qualifications

• 1-3 years of BPO experience
• SHS Grad / completed 2 years in college (Old HS curriculum) / college graduate

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

External Qualifications

• 0-2 years of experience handling billing concerns, order management/ tracking
• BA, BS or equivalent experience in related field
• Knowledgeable with MS Excel; SQL knowledge a plus
• Can start ASAP

Internal Qualifications

• Last Performance Rating of 3.0 / Meets/ Achieved
• No active PIP, DA or not under prescriptive period
• MS Excel knowledge
• should meet Internal qualifications
• Has not applied in the current Job Family in the last 6 months

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Primary Responsibilities  

• Responsible for performing and completing the third party audit cycle, and conducting training programs specifically regarding Energy Management, Environmental and Health and Safety. 

Specific Responsibilities  

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with applicable regulations and standards. 
• Conducts desk study of the client’s management system.  
• Prepares checklist and itinerary as guide during audit.  
• Conducts audit on site or on-line according to procedures.  
• Prepares and completes audit package, including close-out of technical queries using available application (DIGIAPP, CERTIQ). Note: Uploads to CERTIQ completed audit pack.  
• Monitors issuance of Certificates, and where necessary communicates with other teams (Admin and Sales) to facilitate release of Certificate.  
• Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.  
• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division.  
• Provides coaching and performance feedback for auditors under training or supervision.  
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.  
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 
• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 
• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 
• Fulfills the requirements needed in the success of the QHSEE Management System 
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

What Sales Support Administration contributes to Cardinal Health

Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments.

Qualifications

• Graduate of Bachelor’s degree in any field.
• At least 2 years substantial work experience in stakeholder management in a Business Process Outsourcing organization
• Advanced customer service, problem solving and analytical skills is highly required
• Strong written and verbal communication skills
• Basic computer skills in Microsoft Office products
• Amenable to work in US hours and hybrid work modality

What is expected of you and others at this level

• Demonstrates and executes on knowledge and understanding of relevant business processes (organization and/or function-specific processes) at various levels to ensure successful completion of project, process, etc.
• Applies knowledge of the customer’s business and industry to develop optimal solutions.
• Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
• Uses deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications.
• Jointly develops practical implementation plans that consider cultural sensitivities with other accountable parties.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

At First Gen we take pride in our work of energizing the Philippines through clean power generation technologies. As we grow to become the best in the industry, we are continuously searching for talent who are driven, empowered, and passionate about making a positive difference in the world.

We provide employees with ample opportunities and resources that enable them to perform at their best, contribute value, and help us achieve our Mission of “forging collaborative pathways for a decarbonized and regenerative future.”

First Gen wants you to be good at your job and be successful at it.  To this end, we will invest in your professional and personal growth by providing you with the right tools to effectively carry out your role as well as learning and development opportunities to advance your career.

• Support First Gen Occupational Health Manager in the Implementation of various occupational health programs of the Company in compliance with the Mandatory Health Management Standards (MHMS)
• Develop and implement the Company’s Health and Wellness program
• Conduct health information, instruction, and training programs to key internal and external health stakeholders
• Ensures that the site clinic is administered in accordance with established medical and nursing policies and procedures to include but not limited to delivery of first aid and specialist referral services, conduct of routine health examinations (APE), maintenance of accurate and confidential medical records and reports, and proper maintenance of clinic supplies and equipment.
• Support the Company’s effort to mitigate the health impact of its activities in the communities in which it operates. Linking to sustainable development, social performance management and license to operate plans and activities. Support health initiatives of the Company’s CSR team on health
• Participate in site health audits and reviews as required
• Participate in occupational health competency development and training programs for health personnel
• Work as a team together with the entire QESH team in the implementation of health related team objectives and targets
• Performs administrative and other functions as required such as: preparation and administration of OPEX/CAPEX for the Company, prepare and submit health reports, among others
• Support in the overall implementation of QESH initiatives insuring alignment with the overall health strategy
• Perform other duties and tasks that may be assigned from time to time

Qualification Requirements:
- Registered Nurse
- At least one year work related experience
- Excellent written and verbal communication skills
- Good interpersonal skills
- Proficient in MS office applications (Excel, Word, PowerPoint)

Job Overview:

- The Project Manager is the central point of contact in organizing the team for the creation and delivery. 

- Deliverables include content in the form of presentations, videos, infographics and more; facilitated training events and workshops in person and virtual; other training as defined by the study team and sponsor.
- Lead teams to deliver on all aspects of project activities including briefing, planning, scheduling, budgets, financial reviews, and resourcing, ensuring the deliverables met time and quality goals
- Ensure the completion of set up and maintenance of all project documentation files and records taking responsibility for internal databases, tracking systems, and project plans with project specific information 
- Responsible for all financial activities relating to project delivery such as developing budgets, supporting scope development and acceptance, monitoring on project spend, analyzing timesheets and the ongoing forecasting of revenue and margins 
 

Task & Responsabilities:

•    Establish scope, timeline and budget
•    Ensure projects are delivered on time within the stipulated scope and budget.
•    Manage relationships between clients and stakeholders
•    Perform risk management analysis to reduce project risks
•    Report status and escalate to upper management as and when needed
•    Create and maintain a comprehensive project documentation
•    Understand project and program management methodologies
 

Qualifications:

•    5 years of project management experience with 1-3 years in the pharmaceutical industry or training development
•    Excellent communication and interpersonal skills
•    Good problem-solving skills
•    Strong influencing and negotiation skills
•    Excellent customer service skills
•    Strong software and computer skills, including MS Office applications
•    Competence in Project Management software such as MS Project, Smartsheet
•    Demonstrated knowledge of Project Management Competencies such as planning, scope management, risk and issue management among others.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Job Description/Expectation:

• Primary responsibility will be providing end-user support and resolutions to Windows OS and SCCM/MEMCM Client related issues.
• Coordinates and performs software deployment from scoping, testing to execution.
• Create, review, maintain or improve processes/ technical documentations within area of technology concentration.
• Strong customer service skills and communication skills

Job Requirements:

• Required Expertise:
  • Working knowledge of SCCM/MECM on deployments, packages, applications, and task sequences
  • Windows 10/11 OS troubleshooting
  • 2-3 yrs Experience In supporting Windows on a SCCM/MECM managed environment
• Knowledge/Know-how needed:
  • PowerShell scripting (PSADT Software packaging)
  • Intune MDM/Autopilot
  • Report Builder/SSRS
  • End-point Privilege Access Management Solutions
• Required Exposure:
  • Strong Communication Skills

Technology Required:

• Primary Technology: Microsoft SCCM/Intune, Windows 10/11,  Microsoft 365 (Desktop Applications), Active Directory
• Secondary Technology: ServiceNow, JIRA
• Optional/Nice to have: JamfPro/other MDM solutions, iOS, Android OS

Minimum Years’ Experience: 2-3 Years

Preferred Educational Background:  Bachelor’s degree in IT or any IT related field

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.
 

What is expected of you and others at this level:

• Share knowledge and insights with colleagues and clients to enhance the overall expertise of the team and ensure clients can effectively utilize their cloud resources.
• Demonstrate the capability to perform duties with limited supervision.
• Provide troubleshooting and Windows end-user support.
• Resolve tier 2 and 3 tasks/incidents with precision.
• Create and maintain detailed documentation of configurations, procedures, and troubleshooting steps to aid in issue resolution and knowledge sharing.
• Participate in 24x7 rotating shifts, including on-call support, and potentially in Hypercare Support, ensuring uninterrupted service. (Hypercare Support involves intensified support during critical periods.)
• Contribute to report preparation and distribution, particularly for Amazon WorkSpaces and Citrix health checks.
• Possess a solid understanding of various cloud platforms, including Amazon WorkSpaces (AWS), Citrix, and Win365, to effectively manage and support cloud environments.
• Exhibit proficiency in scripting and automation using commonly used scripting languages and automation tools.
• Display strong customer service and communication skills as essential attributes.

Job Requirements:

• Expertise in Windows Operating System support and strong troubleshooting skills.
• 3-5 years of experience in supporting Virtual/Cloud environments.
• Knowledge of Microsoft 365 support for desktop applications.
• Familiarity with Windows applications support, Citrix administration, and Amazon WorkSpaces.
• Understanding of Microsoft Windows Server 2012/2016/2019 and Active Directory.
• Strong communication skills are required.

Optional/Nice to Have Requirements:

• Amazon Web Services (AWS), Microsoft 365 Cloud PC, and Citrix certifications: (e.g., Amazon Web Services (AWS) Certified Solutions Architect, Microsoft 365 Certified: Modern Desktop Administrator, Citrix Certified Associate). These certifications are optional but highly beneficial as they demonstrate expertise in the respective technologies and can enhance the candidate's qualifications.

Technology Required:

• Primary Technology:

• Amazon WorkSpaces: This refers to Amazon WorkSpaces is a cloud-based desktop-as-a-service (DaaS) offering provided by Amazon Web Services (AWS)
• Citrix: Citrix is a virtualization and application delivery platform that enables remote access to applications and desktops.
• Win365/Cloud PC: Win365/Cloud PC involves Windows 365 and Cloud PC virtual desktops, which offer cloud-based Windows computing solutions.
• Microsoft 365 Desktop application: This includes the suite of Microsoft Office applications and desktop software used for productivity.

• Secondary Technology:

• ServiceNow: ServiceNow is a service management and ticketing tool used for streamlined IT service operations.
• Jira: Jira is an issue and project tracking tool that helps manage tasks and projects efficiently.
• ControlUp Management Console: ControlUp Management Console is used for monitoring and managing virtual environments, ensuring optimal performance and resource utilization.

Minimum Years’ Experience: 3-5 years

Preferred Educational Background:  Bachelor's degree in IT or any IT related field or equivalent work experience.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here