Primary Responsibilities:

• Semi-front-end group, composed of technical skilled people, attending on-line and off-line transfers from Level 1 Support
• Provide remote support for incidents and requests in support of the distributed end user devices (desktops, laptops, mobiles, and laboratory equipment)
• Able to spend more time than Level 1, and use additional support tools (e.g. Active Directory Admin Tools, Exchange Admin Center) or have administrator access privileges and apply specific technical knowledge to increase resolution rate (depending on which areas and capabilities granted)
• With remote administration access to end user workstation granted.

• Core Incident, Major Incident, Service Request, Problem Management and Knowledge practices involved.

Specific Responsibilities:

• Software Maintenance and Support. Remote support of SGS standard software for end users and devices, including installation, testing and maintenance.
  • Provide remote support (taking remote control of end user device when possible) for incidents and/or requests that cannot be resolved by Level 1
  • Provide operations and technical support for new software that is deployed throughout automated software distribution tool (subject to change management procedures)
  • In the event Software must be replaced to conduct a repair, restore the end user environment to the previous state including configuration and data
  • Support for installation of different Add Ins and upgradation of SGS standard software packages
• Remote IMACs (Installs, Moves, Adds & Changes). Installation of / or modifications to software included in SGS end user desktop/laptop Base Image and standard SGS software for end users and devices.
  • Provide remote support (taking remote control of end user device when possible) for IMACs requests that cannot be resolved by Level 1
  • Uninstall and reinstall any existing software or other related services as necessary to execute the IMAC
  • Install Software including new Software or upgrades using software distribution tools
  • Set-up security settings, file access and other administrative procedures required for the IMAC
  • Update the Asset Inventory within CMDB when Hardware or Software changes are implemented (when necessary)
• Device Configuration Support. Remote support of SGS standard device configurations for end users and devices, including the OS, user profiles/settings, printer and scanner drivers, and laboratory equipment
• Resolve Desktop related Security Incident. Identify and remove security threats from end user devices including providing remote support for virus and malware incidents and security alerts generated from Security Event and Incident Management (SEIM) tools that cannot be resolved by Level 1
• Device Performance Improvements. Remote troubleshooting and improvements in end user devices performance

• Provide specialized functional support at application level for Global Business Applications addressing on-line and off-line incidents and requests from Level 1
• Participate on-line in incident resolution and diagnosis of incidents and, if necessary, collaborate with Business Applications owners and Application Support Teams.
• Responsible for maintaining and increasing the resolution capability of Application Support tickets by Level 1
• Ensure knowledge and specialization are effectively transferred to Level 1 (e.g., periodic knowledge transfer sessions, ticket solutions, KDB documentations, …)
• Act as interface with Business Application owners to maintain and increase the resolution capability. Manage periodic meetings with Business Application Owners for reviewing documentation, follow-up application changes and releases, outages, known errors and solutions of escalated tickets
• ITSM tool KDB, self-service solutions and FAQs for Business Applications in-scope updating
• Execute ongoing effort to improve first level resolution by analyzing improvement areas and proposing improvement actions to Level 1

• Provide extended tasks and administration activities (operation, support and maintenance) related to second level incident resolution covering functional and technical incidents escalated from Level 1:
  • Active Directory (AD) User and Group Management
  • Email Recipient and Distribution Group Management
  • Shared Mailbox Management
  • SharePoint Permission Management 
  • Multi Factor Authentication (MFA) Reset request fulfillment.
  • Microsoft Bitlocker Administration and Monitoring
  • Account and Permission Management for Local Business Applications

• Complies with relevant Management Systems
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to react to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

PRIMARY RESPONSIBILITIES

The R2R Specialist is responsible for providing business unit general accounting and internal control support in line with IFRS, including preparation and posting of journal entries, maintenance of balance sheet accounts, completion of the month end closing transactions/procedures and ensuring that the general ledger account balances and trial balances are appropriately reconciled.

She/he is responsible for completeness, accuracy and timeliness of preparation about the general ledger, inventory, fixed assets, intercompany accounts, treasury transactions and bank reconciliations as well as for the associated reporting requirements.

Moreover, he/she is responsible for accounts’ analysis and supports senior colleagues in carrying out responsibilities of the accounting department, contacts client to resolve accounting queries, cooperates with auditors.

He/she follows Desktop Procedures and adequate policies and guidelines in place, initiates Desktop Procedures updates whenever required and actively seeks for improvements.

Senior accountant assures delivery of services as defined in the Service Level Agreement (SLA) /KPI’s applicable for the role.

REPORTING LINE

- Directly reporting to R2R Supervisor

SPECIFIC RESPONSIBILITIES

- Responsibility for preparation and posting of journal entries for the designated SGS Affiliates.

- Creation, distribution and maintenance of standard GL, FA, INV, Intercompany Transaction reports to corporate and business units.

- Ensuring data integrity and preparing financial information as required, in accordance with expected accuracy, timeliness and accessibility.

- Performing the periodic close of general ledger which includes maintaining the close schedule, scheduling of subsystem feeds, making materiality decisions on closing entries and communicating to customers when the monthly trial balance is finalized.

- Maintaining accountability for the standard chart of accounts and for the preparation of account analysis/reconciliations on a timely basis.

- Performing additional tasks on request of senior colleagues

- Providing customer service which meets or exceeds customer SLA.

- Assuring compliance and quality control review

- Identification and presentation of solutions for process improvements

- Cooperating with other team members to ensure that the GBS is meeting or exceeding performance levels

- Supporting the roll-in strategy and implementation

- Resolving conflicts and assisting others as required

- Ensuring compliance with applicable rules, policies and procedures

• Revenue download, interface and reconciliation with invoicing system when needed.

• Booking and Allocation of payments received from clients.

• Supervise correct treatment of COD (Cash On Delivery) accounts.

• Supervising Credit Notes and Invoices are properly offset, if needed.

• Ensure unapplied and unidentified payments from clients are actioned by working closely with Collections Team.

• Ensure there are no outstanding transactions related to Accounts Receivable pending on the bank reconciliation.

• Responding to inquiries from business / customers and resolve issues.

• Assist O2C Supervisor in any ad-hoc activities.

• Manage Month End closing activities, deadlines and performing the AR sub-ledger close process.

• Prepare Bad debt provision analysis and journal to be imported by R2R.

• Extract and review Unbilled Revenue ageing journal to ensure compliance with approved Tolerance grid.

• Prepare WIP journal as per affiliate instructions.

• Perform AR reconciliations and Reporting.

• Responsibility for preparation and posting of journal entries for the designated SGS Affiliates.
• Creation, distribution and maintenance of standard GL, FA, INV, Intercompany Transaction reports to corporate and business units.
• Ensuring data integrity and preparing financial information as required, in accordance with expected accuracy, timeliness and accessibility.
• Performing the periodic close of general ledger which includes maintaining the close schedule, scheduling of subsystem feeds, making materiality decisions on closing entries and communicating to customers when the monthly trial balance is finalized.
• Maintaining accountability for the standard chart of accounts and for the preparation of account analysis/reconciliations on a timely basis.
• Performing additional tasks on request of senior colleagues
• Providing customer service which meets or exceeds customer SLA.
• Assuring compliance and quality control review
• Identification and presentation of solutions for process improvements
• Cooperating with other team members to ensure that the GBS is meeting or exceeding performance levels
• Supporting the roll-in strategy and implementation
• Resolving conflicts and assisting others as required
• Ensuring compliance with applicable rules, policies and procedures

• Timely processing of payments across the region/s handled by strictly following the payment calendars.
• Completes the payment batch with 100% accuracy i.e. total payment value, currency
• Monitors the banking system and validate the status of each payment batch
• Communicates and/or escalates pending authorization in the banking flatform to ensure that all payments will be released as per country specific bank cut-off.  
• Adheres to SGS Intercompany netting calendar. Final netting position should be coordinated with Record to Report Intercompany Team.
• Ensures that non-standard payment runs (outside the regular schedule) are properly supported with business reason and necessary approvals.
• Assists with the resolution of discrepancies or problems that prohibit timely processing of payments in the system.
• Responding to inquiries from internal and external stakeholders regarding status of payment.
• Working closely with R2R team in ensuring that no AP transactions are outstanding in the bank reconciliation and cash management.
• Ensure monthly checklists are completed by the month end and signed off by P2P Supervisor

As a Specialist (Senior Accountant), you will be part of a team responsible for performing day to day tasks within the Procure to Pay (P2P) stream - (Accounts Payable, Expense and Procurement) as well as Month End Closing process and some other specific accounting activities.

The performance should meet the requirements defined in the SLA/KPI’s (timeliness, accuracy).

As a P2P Specialist you will be performing various tasks within the P2P process including but not limited to:

·         Identifies invoice and purchase order discrepancies and offers solutions

·         Assisting with the resolution of discrepancies or problems that prohibit timely processing of invoices in the system.

·         Providing support and assistance to colleagues with respect to accounting information

·         Responding to inquiries from internal and external stakeholders regarding outstanding P2P inquiries (e.g. invoices, payments, travel and expenses audit responses).

·         Following up on match exceptions and coordinating with Business

·         Working closely with R2R team in ensuring that no AP transactions are outstanding in the bank reconciliation and cash management.

·         Following up on transactions on the Accounts Payables Trial Balance (Ageing) 

·         Following up on open Purchase Orders and invoices on hold

·         Preparing and reviewing accruals and any other month end P2P transactions

·         Assisting in AP Subledger close and other month end activities

·         Ensure monthly checklists are completed by the month end and signed off by P2P Supervisor

• Performs day-to-day monitoring and support for the Proactis commercial applications.
• Creates scripts, applets and web tools to assist with monitoring, response, and availability recovery efforts. 
• Receives, reviews, triage, escalates and where possible resolve a daily flow of incoming application support tickets. 
• Executes scheduled/unscheduled commercial software deployments according to requirements. 
• Creates Technical Documentation for hosted applications 
• Performs day-to-day monitoring and support for the Proactis commercial applications 

·       Review of documents in accordance with provided Work Instructions

·       Process audit report packs in CBE systems

·       Generate and issue certificates

·       Check submitted documents and issue invoice to clients

·       Perform administration tasks in an efficient and accurate manner

·       Review of documents in accordance with provided Work Instructions

·       Process audit report packs in CBE systems

·       Generate and issue certificates

·       Check submitted documents and issue invoice to clients

·       Perform administration tasks in an efficient and accurate manner

PRIMARY RESPONSIBILITIES

The R2R Specialist is responsible for providing business unit general accounting and internal control support in line with IFRS, including preparation and posting of journal entries, maintenance of balance sheet accounts, completion of the month end closing transactions/procedures and ensuring that the general ledger account balances and trial balances are appropriately reconciled.

She/he is responsible for completeness, accuracy and timeliness of preparation about the general ledger, inventory, fixed assets, intercompany accounts, treasury transactions and bank reconciliations as well as for the associated reporting requirements.

Moreover, he/she is responsible for accounts’ analysis and supports senior colleagues in carrying out responsibilities of the accounting department, contacts client to resolve accounting queries, cooperates with auditors.

He/she follows Desktop Procedures and adequate policies and guidelines in place, initiates Desktop Procedures updates whenever required and actively seeks for improvements.

Senior accountant assures delivery of services as defined in the Service Level Agreement (SLA) /KPI’s applicable for the role.

REPORTING LINE

- Directly reporting to R2R Supervisor

SPECIFIC RESPONSIBILITIES

- Responsible for preparation and posting of journal entries for the designated SGS Affiliates.

- Creation, distribution and maintenance of standard GL, FA, INV, Intercompany Transaction reports to corporate and business units.

- Ensuring data integrity and preparing financial information as required, in accordance with expected accuracy, timeliness and accessibility.

- Performing the periodic close of general ledger which includes maintaining the close schedule, scheduling of subsystem feeds, making materiality decisions on closing entries and communicating to customers when the monthly trial balance is finalized.

- Maintaining accountability for the standard chart of accounts and for the preparation of account analysis/reconciliations on a timely basis.

- Performing additional tasks on request of senior colleagues

- Providing customer service which meets or exceeds customer SLA.

- Assuring compliance and quality control review

- Identification and presentation of solutions for process improvements

- Cooperating with other team members to ensure that the GBS is meeting or exceeding performance levels

- Supporting the roll-in strategy and implementation

- Resolving conflicts and assisting others as required

- Ensuring compliance with applicable rules, policies and procedures

• Ensure timely renewal of both PRD and FRD FPA Licenses (e.g. LTO, Field Development Station Licenses, Warehouse licenses) etc.
• Responsible for full year EUP1a/1b submissions in coordination with Field Biology Team
• Prepare, submit and secure approval of EUP II, EUP III, Full Registration and Label Expansion applications.
• Manage additional sources applications including new AI manufacturer, new formulator as well as fill and pack sites.
• Support the regulatory team in handling the full-year product registration renewals
• Responsible for handling the PCLM registration activities of Sinochem Portfolio and 3P products (both existing and new)
• Champion Biostimulant/PGR submissions to Fertilizer Division
• Support in obtaining approvals for “generic” applications with FPA 
• Point person for sample ordering (through LIMS), management and forecasting for profiling trials (EUP 1A and 1B) as well as bio efficacy and residue registration trials including their AMS

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

RESPONSIBILITIES

• Process debit requests utilizing multiple data points for authorization.
• Supporting role to analyze, evaluate and approve point of sales claims.  Reconciles discrepancies with global distributors.
• Assist Channel Pricing Analyst with quarterly price reviews and execute administrative tasks associated with the published price schedule. 
• Provides management with inputs regarding claim estimates and projected quarterly scheduled revenue.
• Manages the quarterly stock rotation activities which includes advising distributor of return value, reconcile stock with business units, and issue documentation and instructions to distributors.
• Proactively identifies areas for improvement in current procedures or policies.
• Supports channel management, as needed, with executive summary reports regarding claims, point of sale, price schedule changes and special projects.

ESSENTIAL REQUIREMENTS:

• Bachelor’s degree in a related field plus a minimum of 5 years business experience within the semiconductor industry
• Strong attention to detail and ability to work under tight deadlines.
• Excellent written and oral communication skills in order to effectively communicate with  internal and external personnel.
• Proficient in MS-Office Suite of products; 
• Elevated analytical skills. Ability to assess multiple data points to derive financial conclusions.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Consolidates departmental/functional training budgets, forecast costs.
• Assesses relevant training needs for staff individuals and organization, in consultation with departmental heads using assessment methods and measurement systems annually.
• Stays informed as to what relevant skill and qualifications levels required by employees for effective performance and circulate requirements and relevant information to the organization as appropriate.
• Produces organizational strategy and plans to meet training and development needs, and manage training delivery, measurement, and follow-up as necessary.
• Designs training courses and programs necessary to meet training needs or manage this activity via external providers.
• Identifies, selects, and manages external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.
• Organizes training venues, logistics, transport, accommodation as required, to achieve efficient training attendance and delivery.
• Plans and delivers training courses such as NEOP, WAVE and Training the Trainers Workshop.

MINIMUM QUALIFICATIONS:

• Bachelor degree in Communication, Psychology or related fields
• With 2 years experience in a manufacturing/semicon set-up
• Good verbal and written communication skills
• Good interpersonal skills
• Able to work independently or with minimum supervision
• Attention to details

The Site CSR is primarily responsible for making outbound calls to and accepting inbound calls from healthcare providers to answer questions about the requirement to participate, assistance with registration and login, assessment completion and questions regarding scoring results.

Responsible for day-to-day administration of manpower sourcing, selection and recruitment following company standards and policies to all entities of SGS in the Philippines ( PHSUGU, GBSROHQ) 

Manages the Talent Acquisition System and in charge of keeping it updated. 

Prepares annual performance assessment of external manpower agencies and presents a statistical report for the Talent Acquisition Supervisor for consolidation and recommendation for all entities. 

Handle and implement initiatives to improve database of candidates thru specific channel e/Career Fair, Social Media Activities and Internal Recruitment Initiative for all entities 

Facilitate Behavior Based Interview Training 

Responsibilities as Specialist 

Drive and implement initiatives for e/career fair, social media activities and internal recruitment initiative for all entities 

Supports Talent Acquisition Supervisor/Manager to all talent acquisition initiatives SGS Affiliates in the Philippines 

Centralize and prepares timely allocation report for all third-party provider in talent acquisition and not limited to SHL Exam, Jobstreet, background investigation and medical exam for all entities. 

Conduct Behavior Based Interview Training to all entity as schedule. 

Talent Acquisition 

Handles all manpower to be hired on Talent Acquisition system for all entities in the Philippines based on account assignment. 

Performs sourcing through internal and external advertisement and data bank.  

Builds candidate sources through internal and external advertisement and data bank.  

Communicates job profile to accredited recruitment headhunter partners, if needed.  

Rates and governs candidate qualifications by conducting interview, evaluating replies and comparing qualifications to job requirements to know whether they are suitable to perform the job  

Coordinates interview schedule of shortlisted candidates with requesting heads. Collaborate and evaluate with heads on the candidate application and select shortlisted candidates.  

Manages new employee and process necessary pre-employment documents. Upload all pre-employment requirements on the ArchiveOne System  

Coordinates with Talent Development starting date and deployment of newly hired employee ensuring that employee is properly introduced and inducted.  

Monitors employment status of all employees and ensure coordination with Talent Retention in any changes if there are new movements.  

Prepares weekly and monthly recruitment and hiring status reports for submission to the Talent Acquisition Manager.  

Screens CVs per job profile ensuring applicants are qualified. 

Others  

Maintains active File of CVs and initiates action to do so.  

Prepares monthly report for HR Audit.  

Performs other HR-related duties and help the HR team as assigned or the need arises  

Performs other related duties as may be assigned either in aid of departmental goals or for personal or professional training, education or development as programmed by Talent Acquisition Manager