As an Engagement Specialist, you’ll play a key role as an ambassador for Ten Group, ensuring our APAC members receive the highest levels of service and personalized care. In this role, you’ll connect with members over the phone to enhance their experience, engage them in meaningful interactions, and support their journey with Ten by providing insights on service improvement. Through exceptional customer engagement, you'll help drive member satisfaction and profitability while identifying new ways to add value and efficiency.

If you’re passionate about providing extraordinary service and helping us shape the future of member engagement at Ten, we’d love to hear from you!

Key Responsibilities:

You’ll work collaboratively with the Outbound Engagement Team to achieve performance goals and maintain service excellence. Responsibilities include:

• Member Engagement: Initiate contact and build connections with members through:
1. Welcome Calls to new members, setting the foundation for exceptional service
2. Re-engagement Calls to lapsed members, reigniting their interest in Ten’s services
3. Onboarding and Follow-Up Calls to ensure members are fully integrated and informed
4. Special Occasion Calls to surprise and delight members on important days
• Service Improvement: Support and participate in service improvement initiatives, offering insights on member feedback and proposing new engagement strategies.
• Reporting & Insights: Use tools such as Tableau to track and report on key metrics. Share weekly team insights and performance metrics to encourage efficiency and high standards.
• Team Collaboration: Work closely with the APAC Service Improvement Project Lead to drive improvements in member satisfaction, business efficiency, and sustainability.
• Consistently deliver exceptional service to achieve or exceed Engagement Team targets, such as QA Scores and Member Satisfaction.

• Conduct thorough administrative tasks using TenMaid to support member calls.
• Provide ongoing feedback and ideas to shape future member engagement projects.
• Promote a positive, solutions-oriented environment, influencing team success and business impact.

We’re looking for someone who’s naturally engaging, resilient, and motivated by providing outstanding service. Ideal candidates will have:

• Language Skills: Business Fluent English
• Communication Excellence: Skilled in clear, empathetic, and solution-focused communication, adapting to internal and member-facing needs.
• Analytical Skills: Experience with MS Office, particularly Excel and PowerPoint; familiarity with Tableau or similar reporting tools is beneficial.
• Performance Mindset: A track record of high QA scores and NPS ratings, with a dedication to continuous improvement.
• Adaptability & Professionalism: Ability to thrive in a dynamic 24/7 business environment, managing time effectively and maintaining positivity under pressure.

Behavioral Expectations:

• Strong resilience and calmness under pressure
• Confidence in decision-making and proactive in problem-solving
• A genuine commitment to service excellence and a mindset focused on team and member success

Ten’s mission is to be the world’s most trusted leader in providing personalized services to individuals. As part of our team, you’ll embody this mission, taking pride in your work and celebrating both your own successes and those of your colleagues.

As an Engagement Specialist Lifestyle Manager, you’ll role model our core values - Member Focused, Trustworthy, and Pioneering - by approaching each day with a positive, solutions-oriented, and supportive mindset. You’ll set high standards for yourself, stay self-aware, and commit to continuous self-improvement.

In this role, you’ll demonstrate sound judgment in challenging situations, taking personal responsibility to ensure that issues are resolved effectively and with care.

Guidelines for Home Office:

• Located anywhere in Philippines
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Rewards designed around you:

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video here.

Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”

This role is responsible for preparing reports for stakeholders mainly using the Power BI tool to track and measure the progress of business strategies. The role will be functionally supporting the Project Controls Department in the US region while still reporting to the Project Controls Manager in Manila.

Responsibilities & Duties

• Develop and enhance financial reports and dashboards to track and measure the success of business line strategic plans, growth initiatives, and cross-business line efforts.
• Incorporate data from multiple platforms and develop reports to support strategic priorities, such as pipeline, wins, losses, awarded backlog, bookings, revenue, margin, outlook, and other KPIs as required.
• Drive data quality by proactively identifying and addressing data gaps and training needs.
• Establish excellent working relationships with key stakeholders, including cross-business line leads and CRM Power Users.
• Conduct internal and external research including but not limited to the external market, Customer Relationship Management (CRM) database, and financial metrics.
• Escalate issues and recommend resolutions to the Team Lead for timely resolution. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreements, processes, policies, and procedures.
• Propose alternatives to identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Contribute specialized expertise to different assigned projects and may provide key updates to the Team Lead and Manager.

The role is responsible for developing, implementing, and maintaining cost controls and/or planning and scheduling functions. The role is expected to have broad knowledge and sufficient experience to analyze and apply technical solutions to challenging project controls issues.

Opportunity phase

• Support Go/No Go preparations, forms, and gathering information and process, as directed by the Project Manager.
• Review project controls requirements of RFP/opportunity. Provide or obtain project controls support for proposal deliverables, as appropriate for project complexity.
• Understand proposal pricing approach and support as appropriate. Proficiency with company standard pricing tools and support as required.

Planning phase

• Develop customized Cost/schedule control plans/solutions to provide Project Management and other project team and management with appropriate tools for project cost and schedule control.
• Support PM/Project team/contract administration in managing the contract review process for new contracts, modifications, and job closures. Understand and support or coordinate the insurance verification process as necessary.
• Review contract risk types and deploy methods to identify and develop risk management approaches for projects.
• Manage and oversee financial project issues such as segmentation, work at risk, and revenue recognition during project setup.
• Review scope definition documents and support PM with development of complex Work breakdown structure development (and maintenance during execution), interfacing with Procurement, Engineering, Subcontractors and Finance to support proper job setup for cost and schedule development, progress tracking, risk analysis, client billing.
• Manage the development, updating, and monitoring of schedules and preparing status reports and staffing curves, in alignment with scope of work and resource, including subcontractors and consultants, planned to execute scope.
• Support other Project team/procurement in managing documentation to support procurement of required sub-consultants and vendors
• Develop and review of project cost and revenue baseline, based on above element, on behalf of PM.
• Develop and implement performance measurement and earned value plan and updates during execution. Elevate for review by PM, Project team and other Management staff.
• Understand contractual invoicing requirements. Understand project/organizational and client interfaces. Review invoice support requirements, during execution, with Project Manager.

Execution phase

• Integrate cost and schedule data/baseline with company’s enterprise system, to facilitate Projects financial goals, or oversee this effort.
• Develop key deliverables in preparation for project reviews.
• Review actual costs and commitments, coordinate cost adjustments, and review coding accuracy.
• Identify cost (and schedule as needed) variances, investigate root cause, and develop/execute a correction action plan, as discussed with PM and Project team.
• Lead effort for tracking budget, project costs, labor hours, schedule updates, installed quantities and progress measurements for work to include direct hire and subcontracted work.
• Maintain the planning/scheduling updates, applying engineering, procurement, and construction terminology, concepts, and relationships. Develop and maintain critical path logic networks and bar charts.
• Analyze, evaluate, and forecast current status against an established baseline schedule. Assess the impacts of design or construction changes and schedule slippages. Report schedule status to all levels of project and company management as well as to the Client.
• Accumulate and access historical data, such as performance experience, for use in maintaining a realistic basis for future planning, forecasting, and Estimate at complete development.
• Measure progress and review performance trends. Exposure to progressive performance data and associated concepts and principals.
• Prepare reports, graphs, and charts, to communicate project status.
• Proficiency with company’s financial systems, processes and procedures such as segmentation, work at risk and revenue recognition requirements and processes and be able to align with project status and assist in analyzing and using financial data to identify key project issues.
• May coordinate/review invoices for consistency with contract requirements and rates. May interface with Billing and accounting staff.
• Assist the Project Manager with reporting on accounts receivables and unbilled issues as assigned.
• Support Project team, with the change control management process and gain insight into rational and importance of change events. Support project with pricing and determining schedule impact of change orders.
• Assist PM with support on gathering information to develop trending, forecasting and estimate to complete process. May assist PM with WAR (work at risk) and RAR (Revenue at Risk) forms.
• May provide guidance, direction and specialized assistance to others in the resolution of project controls problems.

Closeout phase

• Review project scope and determine all contractual deliverables have been met, discuss with PM.
• Coordinate with PM/procurement for closeout of sub-agreements
• Support PM with input of final EAC
• Support with coordination of final invoice as directed.

Our mission and where you fit in

At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match!

What might your days look like

As a Customer Care Specialist (Payroll), you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero Payroll product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. The expected hours of the role are Monday to Friday from 8.30am to 5.30pm (PH local time).

As a Customer Care Specialist (Payroll) you'll be responsible for;

• Responding to and resolving customer tickets, calls and queries related to the Employment Hero payroll Platform in a timely manner.
• Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers.
• Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
• Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
• Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
• Working with customers across multi channels (email, chat, phone) to understand their organisational workflow and how the platform can support them to maximise their people processes.
• Leveraging Zendesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs)
• Proactively contribute feature requests and Help Centre suggestions, where warranted and using customer insights.

What will you bring:

• 1-2 years experience with proven results in a fast paced customer service/support environment across live chat and email.
• Relevant Australian payroll Experience e.g. KeyPay/Employment Hero
• Prior exposure to customer experience within a SaaS (Software as a Service) environment.
• Exposure to working in fluid, high change and high velocity environments.
• Problem solving skills with a sound and thorough approach to troubleshooting.
• Ability to manage competing priorities, working autonomously; requesting assistance where needed.
• Strong and polished verbal and written communication skills.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shine.

The EH Way

The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/

In short, you’ll love working with us if:

• Revolutionising employment gets your heart racing.
• You thrive on the flexibility (and responsibility) of a remote-first business.
• Our values align, and shape how you show up every day.
• You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.
• Plus, you’ll get to enjoy a number of great perks, including:
• A generous budget for your home office.
• Cutting-edge tools and technology.
• Reward and recognition programs - because great work should be recognised and rewarded.
• Cashback offers and discounts on popular brands through our Swag app.

• Health card membership (Maxicare) on the first day (150k PHP/per year) plus 1 free dependent (90k PHP/per year)
• 3k PHP De Minimis allowance per month (non-taxable) on top of your salary package
• Generous leave allowance - 24 days per annum

Are we a match? 

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

Your Role:

The Digital Marketing Specialist ( Social Media) is responsible for managing the execution and quality assurance of social media campaigns across platforms like Meta (Facebook, IG), Pinterest, and TikTok.

What you will you do:

• Conduct quality assurance for campaigns to ensure all data matches the ticket IO and campaign setup.
• Perform weekly or mid-reporting for all active campaigns.
• Prepare and set up wrap report templates, allowing campaign managers to review and optimize before submission.
• Handle multiple campaigns, with an average of 5-8 per week, and up to 25 during peak seasons.
• Ensure accurate data reporting and campaign optimization with a focus on continuous improvement.

• 3 - 5 years of experience in campaign management or digital marketing focusing on Social media platforms ( META ads, Tiktok and Pinterest)
• Experience with campaign QA and data management is a plus.
• Knowledge of Excel (PivotTables), and PowerPoint is a plus.
• Excellent Communication skills.
• High Attention to Details
• Amenable to work on a permanent night shift schedule
• Amenable for hybrid work set-up

• Access to Ayala perks and benefits
• Hybrid work set-up and provided with complete work tools
• Work-from-home Allowance
• Healthcare Insurance (HMO) coverage on day 1
• Access to mental health and wellness program
• Life and Accident Insurance on day 1
• Convertible leave credits

Cosy Hauz is seeking a proactive and passionate Talent Acquisition Specialist to join our growing team. In this role, you will be responsible for developing and executing recruitment strategies to attract top talent in the real estate industry. You will work closely with hiring managers to understand their needs and ensure a streamlined recruitment process that not only fills positions but also aligns with our company culture and values.

Responsibilities

• Develop and implement innovative sourcing strategies to identify potential candidates across various platforms.
• Manage the end-to-end recruitment process, including screening, interviewing, and facilitating candidate assessments.
• Collaborate with hiring managers to create accurate and compelling job descriptions.
• Conduct regular market research to understand industry trends and adjust recruitment strategies accordingly.
• Build and maintain a pipeline of qualified candidates for current and future openings.
• Create a positive candidate experience through effective communication and feedback.
• Utilize recruitment metrics to assess the effectiveness of hiring processes and make data-driven recommendations.

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 2+ years of experience in talent acquisition or recruitment.
• Strong understanding of recruitment best practices and tools.
• Excellent communication and interpersonal skills, with the ability to build rapport with candidates and hiring managers.
• Proficient in using applicant tracking systems (ATS) and other recruitment software.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Strong organizational skills and attention to detail.
• A proactive and results-oriented mindset.

a. SSS, PHILHEATH & PAGIBIG

b. Paid Leaves up to 25 days annually

c. Work Equipment Subsidy

d. Rewards and Perks

e. Performance Bonus

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As the Student Re-engagement Manager, you will be responsible for identifying and reaching out to extended students who dropped from the program. Your primary objective will be to reengage these students and provide guidance to support their successful return to the extended course. You will act as an advocate for students, offering personalized assistance and support throughout the re-entry process.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Identify and contact extended students who dropped out of the program to understand the reasons for their departure.
• Develop personalized re-engagement strategies for each student, addressing their specific concerns and needs.
• Act as the primary point of contact for dropped students, providing ongoing support and guidance during the re-entry process.
• Collaborate with the Student Success team to develop initiatives that improve student retention and reduce drop rates in the extended course.
• Maintain accurate records of re-engagement efforts and student interactions, ensuring timely follow-ups and documentation.
• Provide information about resources, academic support services, and financial aid options to facilitate the re-entry process.
• Assist students in completing necessary paperwork and enrollment procedures to re-enroll in the extended course.
• Collaborate with other departments, including Finance and Academic Advising, to ensure a smooth transition for re-entering students.
• Monitor students' progress upon re-entry, identifying potential challenges, and providing proactive support to enhance their success.
• Share insights and feedback with relevant teams to continuously improve the re-engagement process and overall student experience.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.
• Self-starter, motivated, and results-driven 
• Possesses an innate ability to connect with people and energizes them to push forward, even when encountering obstacles or pushback.
• Ability to function effectively in a fast-paced environment and quickly learn new skills to meet the organization’s needs
• Organized and detail-oriented. Always up-to-date in documentation and record creation

YOU HAVE…

• 1-2 years of customer service experience, sales, or any client/customer-facing position
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in academic advising, student success management, or a related field.
• Strong interpersonal skills and the ability to build rapport and trust with students from diverse backgrounds.
• Excellent communication skills, both written and verbal, to provide clear and empathetic support to students.
• Familiarity with higher education systems and procedures, including enrollment processes and academic policies.
• Ability to work independently and take initiative in re-engaging dropped students.
• Highly organized with strong time management skills to handle multiple re-engagement efforts simultaneously.
• Previous experience with re-engagement initiatives or retention programs is a plus.
• Passion for helping students succeed and dedication to providing outstanding support.
• Preferred behavioral elements: adaptability, resilience, resourcefulness, enthusiasm, and meticulousness.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Employer Engagement Associate will research & identify small to mid-size companies along with corporate 500 companies that commit to providing engagement and employment opportunities for our students.  The Employer Engagement Associate will be responsible for prospecting companies with immediate and long-term talent acquisition needs into our network.  The Employer Engagement Associate will work closely with the Employer Engagement Manager to maintain and foster these partnerships through close account management and provide administrative support.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Strategically research & identify small and mid-sized companies respective to University Partners territories
• Utilize tracking tools to identify potential hiring partners through student/graduate placement found on their own for Employer Engagement Managers
• Research job descriptions and skill sets in specific markets to understand trends and industry partners needs
• Conduct Linkedin engagement and ongoing marketing strategy to identify potential partners and engagement opportunities
• Engage with potential industry partners via cold calling & email tactics
• Provide prospective clients with introduction to program and students demographics 
• Schedule and setup appointments for Employer Engagement Managers
• Work with Employer Engagement Managers to maintain communication and identify opportunities with existing partnerships
• Support efforts for quarterly newsletter and engagement strategies for all industry partners
• Support Employer Engagement Managers by ensuring all data is entered into CRM accurately and consistently for tracking and reporting purposes
• Provide administrative support by creating detail team activity reports on a weekly, monthly, quarterly and year to date basis
• Conduct and analysis survey data to understand employment trends, needs, and satisfaction of current industry partners

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.
• Self-starter, motivated, and results driven 
• Possesses an innate ability to connect with people and energizes them to push forward, even when encountering obstacles or pushback.
• Ability to function effectively in a fast-paced environment and can quickly learn new skills to meet the organization’s needs
• Organized and detail-oriented. Always up-to-date in documentation and record creation

YOU HAVE…

• 1-2 years of customer service experience, sales or any client/customer facing position
• Knowledge of any sales CRM, Google Suite, Microsoft Office and other collaboration tools.
• Strong communication skills both verbal and written
• Ability to work independently
• Ability to prioritize and complete simultaneous projects with minimal supervision

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Student Success Advisor, you are responsible for managing programs and cohorts at a university, providing support and servant leadership to our students. This job description highlights the key responsibilities and expectations of the role, showcasing the support and servant leadership exhibited by the current employee in this position.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Program and Cohort Management:
• Manage programs and cohorts at a university, ensuring their needs are met and their goals for student success are achieved.
• Monitor and review feedback and key performance indicators (KPIs) for specific cohorts, identifying areas for improvement and implementing appropriate interventions.
• Conduct class observations to ensure quality instruction and provide valuable feedback to instructors.
• Student Outreach:
• Engage in proactive student outreach to establish connections and build rapport with students.
• Maintain regular contact with students, fostering first-mile connections through at least monthly calls or texts to cohorts.
• Provide ongoing support and guidance to students, addressing any questions, concerns, or challenges they may face.
• Support and Feedback:
• Serve as the primary point of contact for students, addressing their needs and providing timely and effective support.
• Actively listen to student feedback, acknowledging their concerns and providing appropriate resolutions.
• Collaborate with relevant departments to address feedback that requires attention and improvement.
• Connection with At-Risk Students:
• Monitor the progress of at-risk students and intervene as necessary to support their success.
• Regularly review progress reports and academic performance to identify students who may need additional assistance.
• Implement targeted interventions to ensure at-risk students receive the necessary support and resources.
• Attendance and Grade Tracking:
• Manage attendance tracking systems, ensuring accurate and up-to-date records are maintained.
• Monitor student grades and academic progress, identifying any patterns or issues that may require intervention.
• Collaborate with instructors and relevant stakeholders to address attendance or grading concerns.
• Student Escalations:
• Handle student escalations promptly and effectively, ensuring timely resolution and maintaining high levels of student satisfaction.
• Collaborate with internal teams to address escalated issues, advocating for students' needs and providing appropriate resolutions.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• Strong interpersonal and communication skills, with the ability to build relationships and connect with students effectively.
• Ability to provide empathetic support and servant leadership to students.
• Proven ability to manage programs and cohorts, ensuring their success and satisfaction.
• Excellent organizational and problem-solving skills.
• Ability to handle student escalations with professionalism and a customer-centric approach.
• Experience with student outreach, intervention strategies, and academic support.
• Proficiency in using technology platforms for attendance tracking and student communication

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

The Senior Bids and Proposals Specialist assists the Team Lead in day-to-day operational management within the Bids and Proposals function. This includes involvement in strategy execution, working with major pursuits and proposal managers, and providing end-to-end proposal assistance, training, and guidance to junior team members.

• Lead / Assist on region-specific must win pursuits and manage complex compliance requirements
• Contribute to and lead Go /No Go and green light analysis / readiness to bid assessment in partnership with capture / bid managers; update CRM data as needed to maintain accuracy
• Contribute to pre-RFP proposal planning, Four Rules win strategy and message, and ensure client issues and discriminators in deliverables.
• Build positive relationships and support team formations on pursuits
• Contribute, write and edit key draft proposal content such as executive summaries or cover letters
• Develop content plan for proposal or provide templates to writing team with specific requirements/compliance or messaging guidance
• Facilitate and organize content for milestone and color reviews, manage recovery and implementation of comments and finalization of documents and compliance
• Collaborate with graphic designers on design and custom graphics or layout. Support final and edit layout in Word, InDesign, or other programs and follow branded templates and coordinate final production
• Conduct client or industry research as needed
• Serve as a champion for specific client/portfolio or sector of the business line and contribute to new content.
• Coordinate with subcontractors to gather data required and provide technical guidance
• Participate at pre-bid meetings with bid or capture manager to build knowledge or external relationships
• Apply technical knowledge and work with senior members of the team in managing complex pursuits and developing process improvement initiatives
• Assist the Team Lead in managing team workload and performing quality checks on output of junior members of the team prior to submission to stakeholders and clients
• Address critical and unique issues, identify risks, and propose ways to prevent occurrence of similar issues and concerns
• Lead and support key improvement projects and provide guidance and technical expertise to junior members of the team

This role is primarily responsible for translating learning needs into high-quality, best-in-class program design and learning content and working with key stakeholders in advising on training needs, best practices, system capabilities, assignments, and roll-out strategy. It will also provide Learning Management System (LMS) administration, technical support, and reporting of learning programs.

• The Learning Designer will work collaboratively, in partnership with an instructional designer, to build engaging, best-in-class learning content.
• Creates system training including interactive, animated videos that teach users in short learning intervals.
• Leverages knowledge from adult learning theories, design guidelines, and technical knowledge to create visually appealing and engaging training.
• Can provide direction and advice on which training materials and modalities best fit the project’s learning needs.
• Has the ability to translate Subject Matter Expert knowledge and vision into on-demand learning that engages the learner and keeps them coming back.
• Researches and stays on top of learning industry design best practices.
• Become a system expert to design effective training.
• Build surveys, assessments, and evaluation tools for learning activities.
• Frequently evaluates learner feedback, leveraging it to improve learning design and delivery.
• Can balance time, resources, and competing priorities to deliver learning assets on time and above expectations.

DOF is a leading provider of integrated subsea project and marine services to the global offshore energy market. Operating since 1981, we are proud of our ability to seamlessly deliver multi-discipline services from a single company. It is the unique combination of expert marine and subsea project teams deployed on owned and operated assets that set us apart from competitors. In addition, our resources and assets are located within all the major offshore energy hubs around the world.

The global fleet of 62 vessels, operates in three segments of the offshore services market: PSV (Platform Supply Vessels), AHTS (Anchor Handling Tug Supply Vessels), and Subsea (Subsea Vessels and Subsea engineering services). Seven vessels currently comprise the Regional Asia Pacific (APAC) Fleet.

The DOF team treat each other and our surroundings with RESPECT, INTEGRITY and strive for EXCELLENCE in all we do. All our employees are expected to have a drive for results and solve problems, but not without showing integrity and focusing on communication along the way.

To understand more about how we operate – watch DOF’s values video here.

If you are a team player who would like to work closely with people from different parts of the world, we would love for you to apply.

Are you our new Process Improvement Specialist ? 

This is a permanent position, based in the DOF office in Alabang, Philippines, accountable for identifying areas for improvement, develop and implement solutions, providing technical support and maintenance for business applications and developing and maintaining process documentation and monitor process compliance.

Role and Responsibilities

The Process Improvement Specialist will:

• Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
• Develop and implement relevant processes and technologies to optimise the organisation’s internal operations.
• Drive the standardisation of processes across the globe to create a more effective and efficient Shared Services organisation.
• Collaborate with various stakeholders and cross-functional teams to understand their needs.
• Implement process changes, ensuring smooth transitions and minimal disruption to operations.
• Communicate with various stakeholders to ensure alignment on proposed changes.
• Evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
• Conduct regular process audits to ensure compliance with company policies and procedures.
• Develop process documentation and guidelines, including standard operating procedures and workflow diagrams.
• Provide training and support to team members on new processes and best practices.
• Provide technical support and maintenance for systems and applications including installation, configuration, and updates.
• Respond to and resolve users' inquiries and technical issues related to different applications.
• Perform other duties and tasks related to process improvement as requested.

• Bachelor's degree in Business Administration, Business Development, IT or Equivalent.

• Demonstrated practical experience with a minimum of 5 years in a similar role.
• Experience with ERP systems.
• Demonstrative experience with continuous improvement tools and techniques such as Lean and Six Sigma.
• Experience in consultancy, developing and designing processes, flowcharts and operating procedures.
• Experience in project management and change management.
• Experience with the purchase-to-pay and order-to-cash processes.

• Competitive salary package.

• Flexible work options.
• Great company culture and working environment.
• Support from an international and local team.
• The opportunity to work in a safe environment, where all are treated with dignity and respect.

Please apply by submitting your CV and a one-page cover letter which specifically outlines why you believe you are suitable for this role, using the link below.

Applications close COB 18 November 2024

Shortlisting and interviews may be conducted prior to the closing date, we encourage you to apply as soon as you are able.

DOF is an employer who embraces Equal Opportunity and promotes diversity in our workforce. We encourage People of all ages and backgrounds to apply.

The role will be supporting the day-to-day payroll services for the assigned region (Middle East) by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities.

Responsibilities & Duties: 

• Accurately and timely perform assigned activities in support to the payroll services.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Perform assigned systems and documentations management activities to ensure compliance and alignment to relevant payroll records and documentations.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Participate on assigned audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.

We are looking for a skilled Information Security Governance, Risk, and Compliance (GRC) Specialist to join the Avaloq CISO Governance team. The CISO Governance team is responsible for developing, implementing, and maintaining our organization's Information Security governance, risk management, and compliance programs. The ideal candidate has a deep understanding of information security practices, regulatory requirements, and risk management frameworks. The role is based in Manila.

Your key responsibilities

Your key responsibilities will include the following domains. You don't have to be an expert on everything, but you must be willing to learn!

• Governance and Compliance
  • Participate in the development and maintenance of Avaloq's information security governance framework.
  • Lead and aid with compliance-related issues across stakeholders.
  • Work closely with internal and external audits, both to support the audit activities and to manage the remediation of findings.
  • Report to management and relevant stakeholders on compliance status and security governance effectiveness.
• Policy Management
  • Provide guidance and assist in the drafting, revision, and implementation of security policies and procedures.
  • Monitor and evaluate the effectiveness of implemented policies and procedures.
  • Participate in regular policy reviews to ensure alignment with changing regulations and organizational objectives.
• Security Risk Management
  • Conduct and guide risk assessments to identify potential security threats and vulnerabilities.
  • Conduct security assessment of third-party vendors to evaluate compliance with Avaloq’s security standards.
  • Monitor third-party compliance with agreements and performance against organizational benchmarks.
• Awareness and Advocacy
  • Be an advocate for security among your colleagues.
  • Participate in the development and implementation of a comprehensive cybersecurity awareness program.
  • Craft engaging and informative security training materials for Avaloq employees.
  • Measure the effectiveness of employees' knowledge and competencies and adapt strategies based on feedback and trends.
  • Participate in internal security awareness activities such as new employee onboarding.
  • Stay updated with the latest developments in information security, risk management, and compliance.

Work Arrangement: Fully remote—work from anywhere with overlapping Mountain or Eastern Time working hours.

Job Type: Full-time

Salary Range: Up to $1,600 per month, based on skills and experience

Work Schedule: 40 hours per week

Locations: Remote, open to candidates in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

This company is at the forefront of creating scalable, transformational live group learning experiences, blending pedagogy, technology, and curriculum to help teams acquire essential skills. Their impressive client list spans top consulting firms, leading tech companies, global health nonprofits, and charter schools.

Role Overview: As a Presentation Specialist, you’ll work closely with the VP of Learning Design and CEO to develop visually stunning and error-free presentation materials. Your focus will be on enhancing the visual design of educational modules and other professional content, ensuring that every slide and visual asset is compelling and aligned with the company’s standards. This role is ideal for someone who excels in visual design and problem-solving, with an interest in contributing to a dynamic live-group learning platform.

Your Impact: Your expertise in creating high-quality visual content will directly influence the company’s ability to deliver engaging and aesthetically pleasing educational materials. You’ll play a vital role in shaping the future of learning design through impactful visual presentations and problem-solving.

Key Responsibilities:

1. Visual Design and Presentation Creation:

• Develop error-free, visually compelling presentations with a strong focus on Google Slides.
• Ensure alignment and consistency in design, color schemes, and layout across all materials.
• Build custom visual assets for client-specific needs, adhering to high standards of design quality and creativity.
• Identify and rectify design inconsistencies, such as misalignment, sizing errors, or color mismatches.

2. Critical Thinking and Problem-Solving:

• Approach presentation challenges with a problem-solving mindset, ensuring all visual designs contribute to a seamless user experience.
• Collaborate with stakeholders to understand the learner’s perspective and create presentations that enhance the learning process without over-complicating the design.

3. Content Improvement and Quality Assurance:

• Review and continuously improve existing presentation materials to meet internal standards and client expectations.
• Gather feedback and iterate on visual content to ensure optimal performance and impact.
• Maintain a high level of attention to detail, ensuring presentations are polished and professional.

4. Content Creation and Collaboration:

• Work with other teams to create visually consistent marketing collateral, blog posts, and outreach materials.
• Support cross-functional projects by contributing to the visual design of communication materials.

Must-Have:

• Strong passion for visual design and creating high-quality presentations.
• Must have experience as Presentation Specialist or a similar role in a professional setting
• Proficiency in Google Slides and PowerPoint, with a keen eye for detail in alignment, color schemes, and layout.
• Exceptional problem-solving skills with a focus on improving visual content.
• Ability to manage multiple projects and deadlines effectively.
• Technologically adept and able to quickly learn new tools and software.

Nice-to-Have:

• Experience in education, professional development, or ed-tech environments.
• Familiarity with project management tools such as Asana.
• Experience with marketing or communication design is a plus.

Compensation Package:

• Competitive Salary: Up to $1,600 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Ready to Join Us?

If this role aligns with your skills and career aspirations, we’d love to hear from you. Apply now to take the next step in your journey with Pearl and make a significant impact in the world of learning design.

Key responsibilities:

We’re on the lookout for an infrastructure / dev-ops specialist.

You’ll be responsible for working with our Infrastructure manager to ensure we are running modern, stable and efficient infrastructure providing the business redundancy across its networks and giving engineering the tools they need to delivery quickly and accurately. You’ll also be responsible for tracking and monitoring all areas of the software to identify possible issues and rectify them before they escalate.

What we’re looking for:

• Tech: Passionate about tech, confident with data, databases, and coding languages.
• Infrastructure: Well versed at cloud and hosted physical environments.
• Dev-ops tooling: Great grasp of modern tools and how to implement them to best serve the engineering team.
• Technical Requirements: Detailed technical requirements are your second nature.
• Technical R&D: Research and present different options for new infrastructure and dev-ops tooling that meet the business’ needs.
• Cybersecurity: Grasp of security principles to keep data safe; particularly at the network layer.
• Passion: You are going to have a broad remit and we need you to exhibit passion for finding and implementing solutions with a wide range of tools and ideas.

Why you will love this role:

• The opportunity to make a difference: we are not a large company tied down by bureaucracy, you can implement work quickly and see results
• Own your role and the infrastructure execution: You’ll partner with infrastructure and engineering, to understand our environments and where efforts are needed. You’ll take that direction to implement solutions in a collaborative manner which allows parties to understand the execution before and after completion to engender trust and support
• Lots of opportunity to learn and grow:  You will be working with Transvirtual subject matter experts to ensure you can make an immediate impact. They are also very open to ideas and new initiatives that you come up with.  
• Time to execute, not time in meetings: we do have a couple of set meetings and lots of collaboration within the team, but the majority of your time will be used to execute your work.
• Friendly, hybrid international team: we are a fun team, headquartered in Australia, but also spread across the globe. You will get the chance to collaborate with multiple teams who are all inclusive and open.

Essential Skills / qualifications:

• 5+ years relevant experience
• University or equivalent qualification in Computer science, IT or business
• Experience with the following areas:
• Windows Service Administration
• Linux Server Administration
• Jenkins CICD
• Ancible / Sephamore
• Proxmox Virtualisation platform management
• SSL Certificate Management
• PFSense Firewall management
• Load Balancer experience
• Excellent communication skills to support engaging third parties for requirements and specs
• Strong problem solving and analytical skills
• Adaptable and manage change fluidly 

About Transvirtual:

We’re a modern SaaS business delivering logistics solutions. Our founder’s family history is steeped in transport giving Transvirtual a unique competitive advantage which has seen the business grow from strength to strength. The business received its first outside investment three years ago and has grown significantly, including growing our product set from its core of a Transport Management System (TMS) to launching in the US and expanding to offering a Warehouse Management System (WMS).

Being a distributed business we work really hard to connect the team ensuring visibility of business strategy, sharing OKRs and hosting company wide retros. We challenge each other to be the best and ensure we seek & provide regular feedback to maintain a positive and enjoyable workplace.

Our team is comprised of Technology, Logistics and Growth experts and if you’re excited by the opportunity, we’d love to hear from you.

The Report Specialist will be responsible for helping us live up to our promise of fast report turnaround while making sure that report quality is not compromised by the fast delivery. This position will report directly to the Report Supervisor.

Key Responsibilities include:

• Review inspection reports that come in from the field to make sure they are prepared accurately and according to format
• Validate incoming inspection reports if they meet all the appropriate requirements
• Inform inspectors promptly in case of problems, and follow-up to make sure any discrepancies are corrected

The Protocol Specialist ensures that our front-line services run without disruptions.

This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Compile product checklists based on our client’s specifications and our own inspection requirements, while making sure that all specs are in their corresponding sections.
• Ensure that when protocols are finished, they’re delivered to our inspectors the day before they visit the factory with an inspection.

After receiving proper training/mentoring, you will be expected to:

• Create and update Audit Protocols: in collaboration with technical team Minimize the protocol edition time by using the most efficient method, ensure they meet client’s requirements and are well set-up for Auditor use.
• Maintain customer's data: maintain customer's audit data or extra system/platform to ensure the completion of the audit result and audit follow up status.
• Give a good service level: Reach the requirements and the deadlines of the different requests received from internal/external QIMA team members.
• Provide user experience feedback to the IT Product team so the tool is continuously getting shaped in the most meaningful/efficient way.

Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information
•    Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions
•    Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities
•    Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary
•    Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
•    Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system
•    Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs
•    Stay updated on industry trends, product updates, and company policies to provide accurate information to customers
•    Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques
•    Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction

Shift Assignment: Night Shift

Work closely with the E&S Casualty underwriting and actuary teams to intake, organize and analyze submission data to create the most optimal rates for the business unit. We provide a broad array of specialized products and services to the energy industry. These policies generally cover general liability, automobile, umbrella.  

The Underwriting Service Specialist will help underwriters and actuaries analyze insurance submissions. They will review the applicants’ data (the “submission”); clean, organize and capture data such as class, historical exposures, loss runs, pricing, etc. to refine our target rates. This candidate will get a better understanding of how we underwrite and price business. 

• Review insurance submission documents and data for eligibility and completeness.
• Organize submission data into categories based on class, exposure, losses, pricing, etc.
• Work with E&S Casualty underwriters to learn key information we need to collect.
• Use the information collected from submissions and work with the Actuarial Department to refine target pricing strategy.

Shift Assignment: Night Shift

Work closely with the E&S Casualty underwriting and actuary teams to intake, organize and analyze submission data to create the most optimal rates for the business unit. We provide a broad array of specialized products and services to the energy industry. These policies generally cover general liability, automobile, umbrella.  

The Underwriting Service Specialist will help underwriters and actuaries analyze insurance submissions. They will review the applicants’ data (the “submission”); clean, organize and capture data such as class, historical exposures, loss runs, pricing, etc. to refine our target rates. This candidate will get a better understanding of how we underwrite and price business. 

• Review insurance submission documents and data for eligibility and completeness.
• Organize submission data into categories based on class, exposure, losses, pricing, etc.
• Work with E&S Casualty underwriters to learn key information we need to collect.
• Use the information collected from submissions and work with the Actuarial Department to refine target pricing strategy.

Shift Assignment: Night Shift

Work closely with the E&S Casualty underwriting and actuary teams to intake, organize and analyze submission data to create the most optimal rates for the business unit. We provide a broad array of specialized products and services to the energy industry. These policies generally cover general liability, automobile, umbrella.  

The Underwriting Service Specialist will help underwriters and actuaries analyze insurance submissions. They will review the applicants’ data (the “submission”); clean, organize and capture data such as class, historical exposures, loss runs, pricing, etc. to refine our target rates. This candidate will get a better understanding of how we underwrite and price business. 

• Review insurance submission documents and data for eligibility and completeness.
• Organize submission data into categories based on class, exposure, losses, pricing, etc.
• Work with E&S Casualty underwriters to learn key information we need to collect.
• Use the information collected from submissions and work with the Actuarial Department to refine target pricing strategy.

Shift Assignment: Night Shift

Work closely with the E&S Casualty underwriting and actuary teams to intake, organize and analyze submission data to create the most optimal rates for the business unit. We provide a broad array of specialized products and services to the energy industry. These policies generally cover general liability, automobile, umbrella.  

The Underwriting Service Specialist will help underwriters and actuaries analyze insurance submissions. They will review the applicants’ data (the “submission”); clean, organize and capture data such as class, historical exposures, loss runs, pricing, etc. to refine our target rates. This candidate will get a better understanding of how we underwrite and price business. 

• Review insurance submission documents and data for eligibility and completeness.
• Organize submission data into categories based on class, exposure, losses, pricing, etc.
• Work with E&S Casualty underwriters to learn key information we need to collect.
• Use the information collected from submissions and work with the Actuarial Department to refine target pricing strategy.

The role will be supporting the day-to-day payroll services for the assigned region (SEA) by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities.

• Perform simple to complicated payroll activities in compliance with established procedures, strategies, and methodologies.
• Ensure the operational aspects of payroll processing and associated activities, including salary disbursement, overpayment recovery, leave management and reporting are accurate and delivered within appropriate timeframes and comply with relevant legislation.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Maintain payroll files and records, including regular filing of correspondence and forms, liaison with staff in relation to any payroll matters or queries relating to employee entitlements, liaison with management and the HR office in relation to appointment and termination of employees, leave entitlements and other payroll matters.
- Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform assigned systems and documentations management activities to ensure compliance ang alignment to relevant payroll records and documentations. 
• Analyze and escalate (if needed), any identified issues and concerns to the Team Lead for timely resolution.
• Perform simple to complicated tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues. 
• Participate on data gathering assigned SOX audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.
• Assist with the induction of new staff including detailed briefing on payroll forms and processes. 
• Keeping knowledge of legislation that affects the payroll up to date by research and subscriptions as well as attendance at various workshops and training seminars 
• Provide accurate and timely payroll information and reports to stakeholders as needed 
• Monitor and respond to Employee Centre   support simple to complicated requests related to pertains to Payroll Services

Qualifications & Requirements

Minimum Requirements: 
- Bachelor’s Degree or at least 3 years of relevant work experience to Payroll
- Must have experience in processing SEA region payroll, exposure to end-to-end payroll processing is preferred
- Intermediate proficiency in MS Office tools  
- Basic knowledge and understanding of HR processes and procedures 
- Must have experience in a high-volume/high-headcount payroll processing
- Experience in using Empower/ Easy Pay, ADP, Globalview, Celegro and Workday or other Payroll Systems 
- Experience in Oracle System is a plus
- Excellent English communication skills (written and verbal)

Attributes: 
- Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail) 
- Ability to maintain good customer relationship with the ability to initiate ways to improve customer experience (Customer Service) 
- Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication) 
- Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)