·       Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting-up an account, and discussing or promoting CURRENT’s banking products and services.

·       Explain, advise on and promote Current’s bank products and services to customers.

·       Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance.

·       Correctly refer customer to other support team for any account specific request or concern such as but not limited to:

o   Refund of monthly recurring charge   

o   Errors when cancelling an account

o   Phone number change

o   Waiving of fee

o   Expediting card request

o   Removal of funding source

o   Bank statement request

o   Account’s name correction

o   Downgrade or Re-activation request

o   Instant deposit request

o   Unsuccessful transaction due to flagged, suspended, or under watchlist account.

o   App issue

o   Transaction disputes

·       Ensuring compliance with all internal controls and established policies and procedures.

·       Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.

·       Following throughs and ensuring 100% fulfillment of commitment to customer.

·       Handling customer and client interaction with due skill, care and professionalism.

·       Demonstrating strong verbal and written communication skills.

·       Promoting and demonstrating Acquire’s values internally and externally.

A

Join the A-Team and experience the A-Life!

MedCore Solution, Bizforce's medical division, is seeking a skilled WFH US Medical AR Specialist who is experienced in DME/Podiatry billing to join our team. As a US Medical AR Specialist, you will manage accounts receivables, coordinate with insurance companies and healthcare providers, handle denied claims, and ensure timely reimbursement of medical expenses. The successful candidate will work from home on a permanent basis and will have the opportunity to work with a dynamic team in a fast-paced environment. BizForce & MedCore Solutions allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world.

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing. Upon your request our team of certified coders, can perform a detailed billing analysis to determine if you are receiving the maximum amount of revenue while conforming to CMS guidelines. Ask how MCS can streamline your hospital or practice making healthcare administration simple, effective, and affordable. We pride ourselves on giving you the best solutions tailored to your practice’s specific needs, so you can focus on your patients and revenue producing activities.

Job Details
Schedule: 8hrs shift (TBA) Mondays - Fridays
Time Zone: TBA
Start Date : January 2024

• Manage accounts receivables and keep up-to-date records
• Coordinate with healthcare providers and insurance companies for claim submission and follow-up
• Generate revenue by making payment arrangements, collecting accounts and monitoring and pursuing delinquent accounts
• Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments and following up with patients when payment lapses occur
• Maintain Medicare bad-debt cost report
• Secure outstanding balance payments for care of employees
• Verify insurance eligibility for patients and ensure timely payment
• Handle denied claims and appeal if necessary
• Reconcile payments and post to patients' accounts
• Maintain compliance with HIPAA regulations
• Handle patient inquiries regarding their accounts
• Must have a DME/Orthopedics/Podiatry experience

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Competitive salary

Responsible for day-to-day administration of manpower sourcing, selection and recruitment following company standards and policies to all entities of SGS in the Philippines ( PHSUGU, GBSROHQ) 

Manages the Talent Acquisition System and in charge of keeping it updated. 

Prepares annual performance assessment of external manpower agencies and presents a statistical report for the Talent Acquisition Supervisor for consolidation and recommendation for all entities. 

Handle and implement initiatives to improve database of candidates thru specific channel e/Career Fair, Social Media Activities and Internal Recruitment Initiative for all entities 

Facilitate Behavior Based Interview Training 

Responsibilities as Specialist 

Drive and implement initiatives for e/career fair, social media activities and internal recruitment initiative for all entities 

Supports Talent Acquisition Supervisor/Manager to all talent acquisition initiatives SGS Affiliates in the Philippines 

Centralize and prepares timely allocation report for all third-party provider in talent acquisition and not limited to SHL Exam, Jobstreet, background investigation and medical exam for all entities. 

Conduct Behavior Based Interview Training to all entity as schedule. 

Talent Acquisition 

Handles all manpower to be hired on Talent Acquisition system for all entities in the Philippines based on account assignment. 

Performs sourcing through internal and external advertisement and data bank.  

Builds candidate sources through internal and external advertisement and data bank.  

Communicates job profile to accredited recruitment headhunter partners, if needed.  

Rates and governs candidate qualifications by conducting interview, evaluating replies and comparing qualifications to job requirements to know whether they are suitable to perform the job  

Coordinates interview schedule of shortlisted candidates with requesting heads. Collaborate and evaluate with heads on the candidate application and select shortlisted candidates.  

Manages new employee and process necessary pre-employment documents. Upload all pre-employment requirements on the ArchiveOne System  

Coordinates with Talent Development starting date and deployment of newly hired employee ensuring that employee is properly introduced and inducted.  

Monitors employment status of all employees and ensure coordination with Talent Retention in any changes if there are new movements.  

Prepares weekly and monthly recruitment and hiring status reports for submission to the Talent Acquisition Manager.  

Screens CVs per job profile ensuring applicants are qualified. 

Others  

Maintains active File of CVs and initiates action to do so.  

Prepares monthly report for HR Audit.  

Performs other HR-related duties and help the HR team as assigned or the need arises  

Performs other related duties as may be assigned either in aid of departmental goals or for personal or professional training, education or development as programmed by Talent Acquisition Manager  

This role is primarily responsible to provide support to day-to-day HR Contact Center services to ensure accurate processing of moderately complex employee requests tickets, calls, and chat in compliance with internal and external regulations, service level agreements, processes, and procedures.

• Provide action and resolution to the employee queries received via call, chat, and ticketing system
• Responsible for queue management and case triage within our case management system
• Support data gathering activities and analyze complex tickets to support the proper resolution of incident reports and administer resolutions.
• Handle moderately complex HR systems transactions
• Escalate/Transfer HR systems transaction request to necessary systems back-end support team
• Escalate issues and recommend resolutions to the Team Lead for timely resolution. May support junior members of the team in addressing routine issues within the assigned processes.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures; Able to resolve and explain
• Investigate issues and provide input to the completion of incident reports
• Develop and maintain a strong understanding of moderately complex company guidelines and policies to be able to interpret, explain and resolve related inquiries, e.g., disputes on leave accruals involving calculation and review of Workday profile (length of service and Gclock)
• Provide input to SOP/DTP maintenance process by proactively reviewing documents and identifying opportunities to improve current processes, escalate for discussion and decision and revise documents accordingly
• Drive process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participate in audit-related activities
• Contribute specialized expertise to different assigned projects and provide key updates to Team Lead and Manager.
• Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated
• Responsible for ensuring the Service Level Agreements are met
• Act as a backup processor for simple to complex HR contact center activities for individual or bulk transactions.
• Supports processing of fast-track request tickets
• Supports processing of rescind transaction requests
• Supports data and trend analysis for internal operations review

● Maintain and optimize day-to-day operational processes
● Management of inventory
● Management of databases used by the operations team and the customer service team
● Documentation and tracking of all current and past promotions
● Documentation and tracking of all procurements, disbursements, expenses for accounting purposes
● Support the Customer Service team with any relevant investigations or escalations as needed
● Support team KPIs
● Assist in the preparation of reports to internal teams as required
● Assist with any other ad-hoc operational tasks as required
● Track and report progress of activities against deadlines

The Quality Specialist, Risk and Control is an individual contributor role responsible for performing activities related to internal control testing witin the First Line of Defense across mutiple services, service tiers and languages following documented guidelines and procedures for Client Care groups. This includes evaluation of the adequacy, effectiveness and efficiency of internal controls and documentation of test results.

This includes collaboration and communication within the department for process improvement and internal control testing reviews,  engaging with managers and cross-functional support teams, and meeting performance targets which include accuracy and efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.