This role is an important part of our Quality Assurance process, and aims to ensure that all sales and operational staff represent TSA and their Clients in a manner that is compliant with internal standards, as well as individual client procedures and legislation.

What will a normal day look like? 

• Review of voice recordings or data sets as per the quality assurance schedule and brief.
• Assessment records completed via approved assessment methods
• Reports all identified opportunities via approved feedback methods and process
• Escalation of high severity non-compliance completed for all instances
• Accurate information reported
• To perform any other related tasks which may be necessary from time to time 

We are looking to hire a skilled test specialist to design and implement quality-check procedures for our products. As a test specialist, you are responsible to perform all the Quality assurance related activities with due diligence to ensure highest quality product delivered to the clients.

Your key tasks

• Manage all aspects of testing for one or more clients from Test Strategy to execution.
• Contribute to definition of Test Policy and Test Plan
• Provide effort estimations.
• Design, update and execute functional and business test scenarios and test cases based on functional and non-functional requirements, ensuring their reusability.
• Manage test environments (baseline definition and maintenance, assessment on environment readiness)
• Manage tools for testing, tracking defects, statistics and requirements coverage reporting.
• Document and evaluate the result of the testing, investigate testing deficiencies.
• Monitor and control testing activities against planned budget and quality gates.
• Report progress to management and client
• Contribute to continuous improvement of Test Management processes and procedures.
• Actively manage client relationship with appropriate communication if required.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES!!!

Position: 16865200699 - Artist Liaison/Marketing Admin Specialist

Working Hours/Shift: 9am to 5pm M-F, UK hours
Salary Range: $1200 USD

Main Duties & Responsibilities:

Key Artist Liaison Tasks (supporting Head of Curatorial Strategy)

• Maintaining an accurate record of artists and specific data points (in accordance with an existing spreadsheet).
• Populate and send template emails eg. welcome emails / chaser emails re-uploading artwork onto the app / monthly update emails.
• Responding to artist enquiries regarding eg. creating a profile on the app / how to upload artworks onto the app etc in accordance with a set of pre-agreed answers. 
• Responding to client enquiries (with assistance of Head of Curatorial Strategy).
• Regularly review artist profiles to check compliance with certain pre-agreed metrics.
• Reaching out to artists periodically with regard to new bodies of work / launching them with Artfeed.
• Updating various spreadsheets as and when needed and ensuring digital admin is in order.
• Liaise with artists for headshot, 2 x images for use on social media channels to promote their involvement with Artfeed. 
• Saving all images of artworks / headshots in relevant folders on Google Drive

Key Tasks (Social Media & Communications)

• Create and publish content (in accordance with Artfeed's digital marketing strategy and ensuring brand consistency) on multi-channel (Instagram, Linkedin, TikTok, Pinterest).
• Manage paid / sponsored advertising on Instagram.
• Engage with followers and respond to queries in a timely manner. 
• Engage with other relevant accounts. 
• Stay up-to-date with current social media trends and suggest and implement new features based on trends and to develop brand awareness.
• Email marketing (including a monthly newsletter based on a template). 
• [Monitor SEO and web traffic metric].

Qualifications:

• The applicant needs to be proficient with the following platforms and possess the following skills: Instagram, Linkedin, TikTok, Pinterest
• Proficient in using Canva, Google suite (eg. email / calendar / docs / spreadsheet)
• Proficient in using Microsoft tools, Mailerlite, Mailjet, Planable

We are looking for a talented Lead Generation Specialist with proven experience in business-to-business lead generation and client sourcing. The ideal candidate will be responsible for identifying and qualifying potential clients, nurturing leads, and contributing to the overall growth of our business.

Salary: Negotiable

Responsibilities:

• Research and identify potential leads through various channels, including online research, social media, and networking events
• Contact and qualify leads through phone calls, emails, and other communication methods.
• Develop and maintain a database of leads and prospects for future reference.
• Collaborate with sales and marketing teams to develop effective lead generation strategies.
• Analyze and report on lead generation metrics to track progress and identify areas for improvement.
• Stay up-to-date with industry trends and best practices for lead generation.
• Provide exceptional customer service to prospects and clients.
• Manage and prioritize multiple tasks and projects to meet deadlines.
• Attend industry events and conferences to network and generate leads.

• Proven experience as a Lead Generation Specialist or similar role in a business-to-business setting.
• Strong understanding of business-to-business sales processes and client acquisition strategies.

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in using lead generation tools and software.
• Experience in developing and implementing lead generation strategies.
• Knowledge of digital marketing and social media platforms.
• Ability to analyze data and make data-driven decisions.

• Holiday paid time off
• Paid vacation time off
• Work from home

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Digital Ads and SEO Specialist

Work Hours: M-F; 9:00 AM-5:00 PM Melbourne/6:00 AM-2:00 PM PH Time

Salary: 1,000-1,500 USD per month (plus commission)

Duties and Responsibilities:

We are seeking a talented and dynamic Digital Ads and SEO Specialist to join our team. The Digital Marketer will play a pivotal role in executing Digital Ads, back-end utilization, SEO improvements, marketing strategies, particularly focusing on Google and social media ads management, graphic design, SEO and marketing funnels. This role requires an experienced, creative and organized individual who can effectively communicate our value proposition and engage with our target audience. The ideal candidate will have the desire to be part of a team that is passionate about making a difference in the veterinary industry, and who is prepared to have fun.

Digital Ads Expertise:

• In-depth knowledge of digital advertising strategies and platforms.
• Creating and running ads on digital platforms such as Google, Meta, LinkedIn, Twitter and TikTok. 
• Proven ability to analyze data and optimize ad campaigns for optimal results.

Graphic Design:

• Intermediate to advanced skill set with Adobe Photoshop and InDesign. 
• Not just relying on Canva. 
• Following current trends - proven track record needs to be demonstrated. 

SEO:

• On-Page SEO:
• 20 Keyword analysis
• Quarterly SEO Audit of website
• Onsite SEO maintenance
• Update meta title and description
• Update h1 and h2
• Update image alt text
• Update content
• Internal linking
• Improve JavaScript and CSS files

• Off-Page SEO:
• Create new Backlinks 
• Manage Backlinks
• Find new platforms to sign up for

• Google Analytics tracking and management
• Google My Business Management
• Google Tag Manager Management
• Content Strategy and Planning

Portfolio:

• Must possess a portfolio showcasing previous work and successful ad campaigns.
• Demonstrable results in improving website performance and achieving business objectives.

Certifications:

• Certifications in digital marketing and Adobe are a plus.
• Priority on a strong background and practical experience over certifications.

• 3+ Years of experience in running digital Ads for Google, Meta (Facebook and Instagram), LinkedIn and TikTok.

• Strong experience (with samples) in Adobe Photoshop and InDesign. 
• Skills: experience editing in YouTube or podcast (pre- and post-production) - Highly desirable. 
• Tools: Meta Ads, Google Ads, TikTok Ads, any editing tools
• Tech Stack: HTML, CSS, JavaScript, WordPress, and MySQL.
• Strong at using: Slack, Notion, HubSpot, Google Suite (Meet, Docs, Sheets), and Calendars (Apple and Google).
• Have the “wanting to take on the world” attitude.
• Have a positive and energetic character.
• Knows how to do logical research and find answers from different channels and avenues.
• Knows how to utilize ChatGPT and other AI resources to our marketing advantage.
• Available to work during Melbourne, Australia hours.
• Very strong attention to detail and near-native English-speaking accent. Proficient English Speaker (comfortable talking, writing, and reading).

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Biller Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Perform eligibility and benefits verification for treatments, hospitalizations, and procedures.
• Reviewing patient bills for accuracy and completeness and obtaining any missing information.
• Following up on unpaid claims within the standard billing cycle timeframe.
• Calling insurance companies regarding any discrepancy in payments if necessary
• Identifying and billing secondary or tertiary insurances.

Our offices in Manila:

• Makati Office: 4th Floor Maria Cornelia Building, Urban Ave., Makati City
• Mandaluyong Office: 8th floor 500 Shaw Zentrum, Shaw Blvd, Mandaluyong City

• Currently residing within Cebu, Philippines
• At least 6 months experience in Medical Billing, specifically supporting Medicare and Medicaid
• Detail-oriented
• Good English communication skills
• Can work on night shifts
• Has stable internet connection and ample workstation space at home

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Our client is an innovative Australian construction detailing firm with 30+ years of experience. They offer services like reinforcement scheduling, marking plans, and pre-fabricated designs, working with top suppliers.

Our client is actively seeking a highly skilled Part-time Payroll Specialist to oversee and manage payroll operations for their employees in both Australia and the Philippines (Total of 19-20 employees). The successful candidate will be responsible for ensuring accurate and compliant payroll processing, demonstrating an understanding of payroll regulations in both regions.

Duties and Responsibilities:

• Execute end-to-end payroll processing for employees in Australia and the Philippines.

• Ensure timely and precise calculation of wages, taxes, and other deductions.

• Prepare and submit reports and payments accurately and punctually.

• Maintain accurate and organized payroll records for auditing purposes.

• Prepare and distribute pay slips, ensuring transparency and clarity in financial information.

• Address payroll-related queries and concerns from employees promptly and professionally.

• Bachelor's degree in Accounting, Finance, or a related field.

• Minimum of 2 years of experience in payroll processing, with exposure to both Australian and Philippine payroll systems.

• Experience with XERO accounting software is highly advantageous.

• Experience in other various international payment systems is also welcome.

• Strong ability in accounting/payroll.

• Very good English-speaking ability.

• Self-autonomy without the need of micro management.

This role will primarily perform management testing over key controls processes in accordance with U.S. GAAP and other relevant finance standards, procedures, and policies.

Responsibilities and Duties: 

• Monitor compliance of processes and procedures with established policies and key controls by performing audits over specific financial and operational areas of focus.
• Perform assessments and testing for SOX controls and project review testing.
• Gather supporting documents for quarterly Corporate submissions.
• Develop and improve process documentation and annual update of SOX process narratives.
• Maintain intranet site and documentations related to finance controls.
• Support the review and development of processes and key controls for significant risk areas.
• Contribute expertise and recommendations in developing and documenting remediation plans to address review findings.
• Support the Team Lead in conducting training and knowledge transfer for new hires.
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

Employee and Org Communications

1. Develop and implement comprehensive communication plans for People-related programs and initiatives through different channels (email, employee portal, print, and other communication platforms) as aligned with the overall HR goals and organizational objectives.
2. Partner with the various HR units and departments in developing and ensuring that the communication strategies, tailored specifically to their business needs, are carried out timely and accordingly.
3. Manage communications governance and signoff processes and provide reports and recommendations on the performance of HR communications initiatives and programs.
4. Lead the content management of various HR communication platforms (Email, Digital, Print, etc.)
5. Provide support to digital projects through various change Management initiatives/programs.
6. Develop and implement crisis communication plans to ensure timely, transparent, and accurate information dissemination during challenging situations.

Writing and Creatives

1. Lead the conceptualization and creation of engaging HR Communication materials such as but not limited to: content writing, scriptwriting, artwork creation, photo and video editing, announcement layouts, and animation.

Management of Communication Platforms

1. Oversee and manage various communication platforms, ensuring that they are effectively utilized (social media platforms, email, Facebook workplace, etc.)
2. Regularly measure and evaluate the effectiveness of various communication platforms

Employer Branding 

1. Collaborate closely with the Talent attraction team in developing and implementing communication strategies that amplify the employer brand, making the organization an employer of choice.
2. Support the implementation of the identified employer brand strategies and programs, which include social media campaigns, talent community management, and brand ambassador programs.
3. Develop engaging and targeted content that highlights the company's culture, values, and people.

Employee Engagement

1. Assist in the conceptualization, design, and effective implementation of the organization’s culture and engagement strategy.
2. Collaborate closely with the other HR and cross-functional teams in the effective and timely implementation of various engagement initiatives across the organization, such as but not limited to thematic events, social activities, company anniversaries, health & wellness programs, workshops, webinars, etc. 
3. Assist in managing employee recognition programs to celebrate achievements and milestones.

Other Tasks

1. Ensure proper documentation and reporting for all communication and engagement-related initiatives.
2. Stay updated on emerging employee engagement and communication trends to continuously enhance the efficiency of programs and channels.
3. Perform other activities and projects that may be assigned by immediate superior.