Position: Associate Team Lead

Reporting to: Operations Lead

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Mid-shift or Night Shift

Start Date: ASAP

About Aptean

Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals. Over 4,500 organizations in more than 20 industries across 54 countries trust Aptean’s solutions at their core to assist with running their operations. To learn more about Aptean and the markets we serve, visit www.aptean.com.

General Job Summary

The Associate Team Lead is responsible for supporting the assigned operations team. This contribution is accomplished through both individual contributions and by directing the efforts of the assigned team members.  The Associate Team Lead’s responsibility is to act as the “Player/Coach” and ensure the day-to-day operations of the assigned team are running smoothly and that the team is performing to meet both individual and team-based goals. Additionally, the Associate Team Lead meet with company management to give feedback on performance, regional update, and to learn about new developments within the company.

Role and Responsibilities

• Performing a “Player/Coach” role
• Training, coaching, and supporting the assigned team members
• Providing team leadership including coordination of internal resources to deliver on client's needs and expectations.
• Being accountable for assigned team results and arming the assigned team members with strategic and tactical guidance to achieve goals and objectives.
• Assisting the leadership team with compiling and owning various reports to track team effectiveness and ensure that goals are being met.
• Putting strategies and actions in place to address challenges. Focuses on objectives and priorities of both the customer and Aptean.
• Ticketing System: Day to day Salesforce and quote issue resolution and support for sales department employees
• Acquisition Integration: Assist M&A integration team with data and systems migrations for acquired organizations
• Data Integrity: Ensure and organize all accounts and opportunities are assigned to the correct salesperson
• Manage internal systems: Maintain and administer all internal systems within sales, including setting up and managing users

The Successful Candidate
 

• Ability to successfully manage both individual and team goals and objectives
• Proven experience in effectively managing and coaching internal/virtual teams
• Knowledge or previous experience in the software industry is a plus
• Working knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook
• Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization
• Ability to work in a matrix environment and work well with people in different departments
• Must be motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across geographically diverse teams
• Possesses a high degree of honesty, integrity, and ability to maintain confidentiality
• Professional image and interpersonal skills
• Organizational and follow up skills, problem solving and analytical skills

Join the A-Team and experience the A-Life!

The Marketing Associate in this role is accountable for the support of the client-marketing / client-facing activities (B2B) in the Philippines including events and roadshows planning and execution (30% of capacity), and for the support of the Head of Marketing for Regional Southeast Asia (Indonesia, Philippines, Vietnam, Myanmar and Cambodia) for the cluster-wide reporting of all marketing services, affluent and cross-border activities (70% of capacity)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Team

Global Client Resolution works with issuers, acquirers, processors, merchants, fintechs and Visa Internal worldwide to develop and deliver support for all Visa related transactions, information and operations. This includes day-to-day operations and product support, back-office support and customer performance reporting using Visa tools.

The Role

This is a junior level professional role with progressive responsibility as experience grows. This role serves as a functional/technical chat and call specialist for the Global Client Resolution Team and will be working independently with guidance provided in complex and unconventional situations.

Responsibilities

This role administers the chat and call facility to handle client inquiry related to their day to day operation related to Visa.

• Chat and call specialist to handle all client inquiries related to their day to day operation concerning Visa.

• Manage activities and requests for support and information in Microsoft Dynamics.

• Provide chat and call support with adherence to best practice and support to business KPIs.

• Ability to understand and troubleshoot problems and clearly identify complexity for proper and timely escalation.

• Provide global support during US/LAC/EU/AP/CEMEA business hours as needed.

• Perform work with a high degree of excellence and accuracy, maintaining and fulfilling service level objectives with best practice and process applied.

• Identify key process improvement and opportunities based on inquiry trends and any operational pain-points and improve service delivery.

• Build and enhance positive working relationships with internal and external stakeholders.

Tools Used

• IWS – Genesys

• MS Office (SharePoint, MS Teams, Office)

• Microsoft Dynamics

• Sharepoint

• Visa Online and other internal tools

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Hi! We’re Smartsourcing, looking for a Junior Accounting Assistant who can work with us full-time and on-site!

Where? Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, Cebu

Be a part of the Smartsourcing crew !

Smartsourcing was born with the purpose of changing people’s lives. Our goal is not only to make sure businesses grow and succeed but also, that you love where you work and thrive. We recruit, train, and support you and provide great benefits. We take pride in the fact we are an award-winning organisation, hailed as one of the best employers and workplaces in Asia as seen on Great Place to Work and HR Asia.

Job requirements

As a Junior Accounting Assistant,

You will be responsible for assisting with various accounting tasks and financial record-keeping. You will work closely with the accounting team to ensure accurate and timely processing of financial transactions. The ideal candidate has strong attention to detail, excellent organizational skills, and a basic understanding of accounting principles.

Some of the things we’d expect you to do are to…

• Assist with accounts payable and accounts receivable processes.
• Prepare and process invoices, expense reports, purchase orders, and Cost of Goods & Services (COGS).
• Reconcile bank statements and credit card transactions.
• Assist with month-end and year-end closing procedures.
• Maintain accurate and up-to-date financial records.

We would need you to be or have the following…

Here’s why we think you’d love working at Smartsourcing…

At Smartsourcing, we’re all about fostering a positive work environment for you. We’re always looking for folks who are unafraid to be their absolute authentic selves because we value diversity and inclusion.

We’re proud to be a certified Great Place to Work. We believe that we can expect the best out of you only when you're happy with where you work and what you do. This is why It is so vital for us that you have a healthy work-life balance.

Some of our company perks include:

• Above-industry salary package
• Day Shift
• Fixed weekends off
• HMO coverage for you and your dependent/s after one (1) month
• Free lunch every day
• Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
• Subsidized gym membership at Anytime Fitness
• And so much more!

JOB SUMMARY:

Production Associate is under the supervision of Flour Mill Production Supervisor. Ensures that additive requirements of all brands are being met and all documented procedures are being followed.                    

DUTIES AND RESPONSIBILITIES:

Flour additive dosing and control

1. Coordinates with the production supervisor on the flour to produce and additive to add.
2. Conduct feed rate per additive feeder as required in SOP.
3. Ensures that correct dosage of additive is being added to flour as per required by Feed Rate of Flour Additives given by QA.
4. Ensures that all additive feeders are running normally and accurately.

Chlorine Addition Micro

5. Ensures that the correct amount of chlorine is added for AP/CF and other flour requiring chlorine as per pH requirement set by QA.
6. Operate the chlorine addition facility. Ensure that all machines are running normally.
7. Ensures that all chlorine tanks are properly and safely closed during shutdowns.
8. Monitor chlorine header pressure. Ensure that actions are immediately taken when the chlorine tank is emptied.
9. Facilitate installation of spare chlorine tank when a tank is emptied.

Packing Operation

10. Checks and monitors flour blending ratio. Ensure that it complies with the formulation set by QA.
11. Take a random slick test on pack out flour to see if it conforms to the standard reference.
12. Conduct moisture analysis of flour as required by the sampling schedule. Record and submit to QA.

Inventory Management

13. Withdraws flour additives from QA Laboratory.
14. Maintains inventory records of on-hand additives and performs physical count.
15. Maintains inventory records of on-hand chlorine tanks.
16. Monitor daily usage and ensure that actual usage is the same with theoretical usage.
17. Ensures proper storage of on-hand additives.

Other Duties

18. Monitors CCP/OPRP as per required in the quality plan.
19. Prepares the Flour Mill Associate's Report.
20. Ensures the cleanliness of the areas assigned.
21. Perform other job-related duties as assigned.
22. Ensures compliance to food safety, good housekeeping and quality management system based on the standards of 5S, GMP, HACCP, Halal and ISO.