About the job

Reporting to the Shopkeeper, this Associate role's main responsibility is to ensure an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. He/she also ensures satisfied customers, develop and execute sales steering and selling the IKEA way.

Your assignment

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations;
• You ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers;
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience;
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.

The Procurement Associate is responsible for driving and supporting the sourcing and contracting needs of the region.  The role is strategic in maintaining relationships with third party vendors as well as with the Global Procurement organization. This position is expected to drive innovations to improve the local procurement process and achieve the highest ROI on every engagement.

Job Responsibilities:

• Lead sourcing initiatives, ensures the integrity of the bidding process, and enforces compliance with global procurement guidelines
• Conduct fair negotiations and secure deals that drives savings and highest ROI
• Drive the implementation of regional sourcing decisions and support the implementation of global sourcing directions
• Lead the vendor accreditation process, ensuring new vendors are compliant with company standards and statutory requirements
• Establish and maintain a collaborative relationship with third party vendors and global procurement community
• Manage the end-to-end PR/PO process
• Coordinate importations, process customs permits and licenses
• Perform spend analysis and drive cost saving initiatives
• Support internal stakeholders on their understanding of procurement processes, policies, and system
• Manage the local procurement process, identify gaps, and implement improvements
• Ensure that local operations are updated and compliant with established global procurement policy and its enhancements
• Other ad-hoc procurement tasks

The Warehouse Associate is responsible for the general warehouse operations from receiving of goods, storage, internal movements, goods issuances, and loading/dispatch of finished goods ensuring timely, accurate, complete documentation and compliance to  Good Warehousing Policy, Procedures and Standards for safe and efficient warehousing operations.

He/She is responsible for ensuring accuracy, completeness and proper loading of goods onto trucks, or transportation vehicles. 

He/She ensures real-time, accurate and complete system recording of all inventory related  transactions.

SFDA Enterprises

A. Preparation of Charge Invoice (Billing to SFDA Clients)

· Compilation of Sales Invoice, Delivery Receipt and Trip Ticket of Clients

· Printing of Charges to Charge Invoice Form

· Distribution of Charge Invoice to Clients (BC, RRLC, BFC, BPHCC)

B. Insurance

· Monitor comprehensive insurance and TPL

· Coordinate and facilitate for insurance renewal and claims, if any

C. All Payables (Utilities, Suppliers, Government Contributions except payroll)

· PAF preparation

· Cheque and cheque preparation

NQM PERSONAL

A. Preparation and computation of payroll

· Household personnel

· Farm personnel

B. Preparation of cheque and cheque voucher

· Utility bills

· Credit card bills

· Payroll of Household personnel and Farm personnel

· Other personal billings

C. Preparation of Payment Summary for Household Contribution

· Prepare and compute payment summary of household for Social Security System (SSS)

· Prepare and compute payment summary of household for Home Development Mutual Fund (Pag-ibig)

· Prepare and compute payment summary of household for Philhealth

D. Bank Errands for NQM as needed.

Blaine Water Refilling

A. Cash Custodian

· Release of Cash for all expenses.

· Preparation of Liquidation Report.

B. Printing and Accounting of Delivery Receipts and Order Slips

· Daily acceptance of Order slips for approval.

· Weekly printing of Delivery Receipts.

C. Preparation of water billing

· Business units

· Employees

D. Acceptance of cash payments.

E. Preparation of Financial Statements generated, including reconciliation of accounts.

F. Preparation of PAF, Cheque and Cheque Voucher

G. Preparation Payment Summary for government contributions (SSS, Philhealth, Pag-Ibig)

H. Process monthly government transactions such as SSS/Philheath/Pag-Ibig

I. Bank errands as needed.

Our Associates Team plays a pivotal role within our dynamic sales organization. As a member of this team, you will be at the forefront of our mission to connect with clients and provide them with tailored lending solutions. 

As a Lendi Associate, you will be involved in engaging with both inbound customer inquiries and proactively reaching out to potential leads. Utilizing the cutting-edge Lendi Platform, you'll orchestrate seamless sales processes and deliver outstanding customer experiences. 

Join us as we revolutionize the lending industry and make a real difference in people's lives.

• Deliver outstanding customer service, addressing objections courteously and professionally. 

• Consistently surpass daily, weekly, and monthly sales objectives. 

• Initiate outbound calls to potential business clients, setting appointments for Australian businesses. 

• Convert both inbound and outbound leads into qualified appointments for our brokers. 

• Adhere to call scripts and sales procedures to ensure uniformity and effectiveness. 

• Engage in phone conversations with prospects, discussing their lending requirements. 

• Identify opportunities for customers to refinance existing loans or secure finance for new investments. 

• Utilize your sales and relationship-building expertise to encourage customers to interact with our online platform before their appointment, facilitating document submission and key information provision to their broker. 

• Thoroughly and accurately record all call details in the designated system. 

• Taking responsibility: 
  • Offers premium service in your daily contact with automobile customers. Handles eCall (emergency calls).
  • Correspondence with Public Safety
  • Answering Points (emergency control center)

• Reliable implementation:

  • Fulfillment of Mobility Services requirements.
  • Ensures proper delivery of quantity and quality KPIs

The Risk Management Associate’s main responsibility is to assist in implementing the Information Security Management and Data Privacy Program across Aboitiz Foods. 

He/she will assist in maintaining a collaborative partnership with Aboitiz Foods Business Units (BU) and the AEV Risk Management Team in implementing existing and future ISMS and Data Privacy initiatives.

1. Assist in implementing the Information Security Management and Data Privacy Program across Aboitiz Foods.   
2. Assist in performing Privacy Impact Assessments (PIA), Vendor Due Diligences related to ISMS and DPMS, and Information Asset Management Registries as assigned. 
3. Assist in developing and implementing awareness activities, education, and training programs aligned with the organization's risk management philosophy and culture.
4. Inspect to ensure that processes are in place to protect the organization's information assets' confidentiality, integrity, and availability.
5. Assists in ensuring that processes comply with ISMS standards and related systems, policies, procedures, and processes and that they are up-to-date and complete.
6. Stays updated on the latest developments in information security management, data privacy security practices, quality, and technology through magazines/periodicals and attendance at relevant seminars and conferences

Others:

1. Actively participate in all company programs including other pillars of and activities under quality improvement, safety & security, sustainability, corporate social responsibility, risk management etc.
2. Performs other tasks related to the job as may be assigned by the immediate superior.
3. Checks and updates the documentation of ISMS and data privacy policies, procedures and standard operating procedures in line with the Food Group’s standard documentation system.
4. Performs other tasks as may be assigned from time to time.
5. Participates in current and futures business initiatives such as Partners in Leadership, Risk Management, Safety, ISO, Branding, 5S, etc.

Position Description

The Client Care Support Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with our Visa Direct Products. As a Client Care Support Associate you will be working with external clients and banks along with internal Technical Solutions, Compliance, Treasury, Product and Technical teams regarding issue management and support for Visa Commercial Solutions and Visa Direct Products/Services.

Specific Responsibilities will include

• Provide service to clients via phone calls and online support cases that are advanced and escalated (Level 2 support)

• Investigate and research issues, gather additional information as needed, to successfully resolve or re-route the issue. Determine which issues need escalation or routing to other internal teams

• Identify file formats and connection errors (APIs, STFP, JSON, SWIFT- PACS, MT, ISO, Etc.) to determine if sufficient information is provided for issue resolution

• Build strong customer relationships with the ability to simplify complex problems to support business and clients’ needs

• Partner across teams and departments for process improvement initiatives

• Assist/train clients to address questions that may come up regarding the funds movement

• Comfortable with global banking protocols, i.e. account numbers, IBAN, CLABE, SWIFT BIC ET. To provide clients with help regarding these types of questions. Ability to validate the client has provided right information per Visa rules to initiate wire transfers efficiently

• Perform all related duties and special projects as assigned

• Participate in all required training sessions for compliance (OFAC, AML, etc.)

• Shift scheduling will be determined upon filling positions, with 24 by 7 operating hours

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

People Services Specialist supports People Experience operations within the areas of attraction, retention and optimization with the goal of implementing and managing initiatives that will cultivate a healthy, sustainable, and productive environment.

• Maintains and updates employee records in the physical 201 folders and in the HRIS
•  Maintains the employee training record & ensures that training information is accurate & updated
• Updates employee records and ensures that employees and their dependents are included in all applicable benefits.
• Oversees employee offboarding with concerned stakeholders and ensures that the required employee clearance is routed to all departments so final pay is released as scheduled
• Supports and facilitates the New Hire Onboarding orientations
• Implements site specific Culture and engagement programs
• Prepares timekeeping report for the site for endorsement to the payroll team and attends to timekeeping and payroll concerns
• Ensures completion of new hire pre-employment requirements and system login credentials
• Attends and monitors employee-related queries, availment, and administration of company benefits.

The Outbound Warehouse Associate - Dispatch is responsible for the general warehouse operations from receiving of goods, storage, internal movements, goods issuances, and loading/dispatch of finished goods ensuring timely, accurate, complete documentation and compliance to  Good Warehousing Policy, Procedures and Standards for safe and efficient warehousing operations.

He/She is responsible for ensuring accuracy, completeness and proper loading of goods onto trucks, or transportation vehicles. 

He/She ensures real-time, accurate and complete system recording of all inventory related  transactions.

• In charge of overall management of marketing channels: In-app, CRM, social media, activations, restaurant marketing, and rider marketing.
• Function as the channel owner in charge of calendar management, analysis, and stakeholder management in ensuring channels are utilized effectively across various campaigns..
• Assist in planning & developing a monthly/quarterly strategy and campaign framework for your channels with the vertical managers and third-party agencies.
• Execute campaigns by working with internal stakeholders (local and regional) and third-party agencies.
• Develop & request all communication assets in coordination with the regional creatives and content teams.
• Assist in plotting the campaign communications calendar specifically for social media, in-app and CRM, in coordination with the respective campaign managers.
• Closely monitor campaign performance against OKRs, recommending step changes and enhancements as needed.

As a Finance Associate, you will play a key role in ensuring that our monthly and other reporting deadlines are met. This will involve completing the detailed month-end postings, balance sheet reconciliations, bank reconciliations, and so forth. This individual would be expected to be involved in the year-end audit process, along with assisting with the other reporting requirements that we have.

We are looking for someone with a hands-on and can-do attitude. This will be key to ensuring that we can make the finance team fit for the future. The team's exposure to projects and ad hoc work is significant and varied.

Key responsibilities:

• End-to-end month-end accounts closing and preparation of monthly management reports complete with supporting notes and schedules;
• Management of the year-end audit process, including preparation of financial statements in accordance to FRS, provision of workings, schedules, and supporting documents on request;
• Assist with payment processing and cash flow reporting;
• Reconciliation of GST balances, if required, and completion of the return for quarterly filing;
• Preparation and updating the corporate tax computation monthly and attending to queries and requests from the tax agent;
• Invoicing and reporting.
• Liaising with various stakeholders both internally and externally;
• Any other ad-hoc assignments.

• Team Leadership. You may have people management responsibility within a geography.
• Developing and implementing HR strategy. You will implement both regional and global business strategies within your market(s). You’ll bring expertise on industry and market trends and situations to develop and implement HR initiatives in line with the market(s) operational needs.
• Retaining talent. You will implement defined retention strategies within your market(s), ensuring that retention agreements are executed in line with local requirements and providing feedback on local nuances that could impact the strategy. You will escalate local situations that require HRBP review or approval, (e.g. identify flight risks, compensation issues or local competitive or benefit nuances).
• Talent management and development. You will support the roll out of global and regional development initiatives and programs within your market(s), partnering with people managers and employees to provide on-the-ground leadership as appropriate.
• Employee relations, labor relations and performance management. You will develop and implement HR policies and procedures that reflect market conditions and company philosophy. You’ll ensure compliance with policies at the local level. You’ll oversee appropriate resolution of employee relations issues within your market, escalating as required based on complexity and seniority of associates involved. You will partner with locally relevant Works Councils and Unions. Lastly, you’ll assist with the execution of Performance Improvement plans at the local level (L4 and below).
• Culture, values and Diversity, equity and inclusion (DE&I) You will maintain a positive organizational culture in the market(s) you support, aligned with the organization's values and mission, which includes promotion or DE&I. You’ll drive local implementation of global initiatives (eg. Workplace with Purpose, policy changes). You will coach and guide local managers and associates on processes such as performance management, total rewards, employee engagement, career conversations and conflict management. You will engage, build and retain talent within your geography by fostering a positive local culture and deploying locally relevant programs aligned to global strategy.
• Change management and communication. You will assist with the roll out of key change initiatives and communication campaigns. You’ll support your respective HR leader in building change management materials, gathering appropriate stakeholder feedback and executing against plans. You will demonstrate ongoing leadership to ensure transformation is fully implemented and results in lasting change. 
• Compliance. You will ensure that the organization is in compliance with all relevant laws and regulations relating to HR, including labor laws, employment standards, local norms, and partner with security team on health and safety regulations. You’ll monitor and drive key HR processes for all employees in the market(s) (e.g. merit, goals and objectives, bonus, SIP, performance reviews, Code of Conduct implementation and any other relevant initiatives).

About us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Due to continuous growth, we have an exciting opportunity for an HR Generalist to join us.

Goal:

Responsible for providing comprehensive PX support and services across all facets of People Experience, including, employee relations, performance management, training and development, and compliance with employment legislation and organisational policies. The role ensures the effective delivery of PX initiatives and contributes to the development of a positive workplace culture.

• Previous experience (2+ years as a guide) in an HR practitioner position or Business Administration.
• High level attention to detail.
• Drive and ability to switch from one task to another on short notice.
• Ability to liaise and communicate confidently with employees across the business.
• Ability to maintain a high level of confidentiality and professionalism with sensitive information.
• Capable of working independently to progress workloads and priorities.
• Any prior experience working within an IT organisation would be an advantage but not mandatory.
• Competent with IT applications such as MS Word, MS Excel etc.
• Understanding of HR processes including Employee Relations.

Responsibilities:

• Provide guidance and support to managers and employees on PX policies, procedures, and employment legislation.
• Using PX framework drive and manage various PX projects including, training and development, Leadership Development programs
• Manage employee relations issues, including conflict resolution, disciplinary actions, and grievance procedures.
• Support performance management processes, including coordinating performance reviews and assisting in the development of performance improvement plans.
• Coordinate and deliver training and development programs to enhance employee skills and knowledge.
• Maintain PX records and employee files, ensuring data accuracy and compliance with privacy and confidentiality requirements.
• Process onboarding, exits and employee change via HRIS systems and relevant stakeholders
• Assist in the development and implementation of HR policies and procedures.
• Support workplace health and safety initiatives and ensure compliance with relevant legislation.
• Contribute to HR projects and initiatives aimed at improving HR processes and practices.

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid and work from home arrangements.
• Regular social events and an awesome culture – work with a team of experts in their field
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks.

The Team

Global Client Resolution works with issuers, acquirers, processors, merchants, fintechs and Visa Internal worldwide to develop and deliver support for all Visa related transactions, information and operations. This includes day-to-day operations and product support, back-office support and customer performance reporting using Visa tools.

The Role

This is a junior level professional role with progressive responsibility as experience grows. This role serves as a functional/technical chat and call specialist for the Global Client Resolution Team and will be working independently with guidance provided in complex and unconventional situations.

Responsibilities

This role administers the chat and call facility to handle client inquiry related to their day-to-day operation related to Visa.

• Chat, call, and email specialist to handle all client inquiries related to their day-to-day operation concerning Visa.

• Manage activities and requests for support and information in Microsoft Dynamics.

• Provide chat, call, and email support with adherence to best practice and support to business KPIs.

• Ability to understand and troubleshoot problems and clearly identify complexity for proper and timely escalation.

• Provide global support during US/LAC/EU/AP/CEMEA business hours as needed.

• Perform work with a high degree of excellence and accuracy, maintaining and fulfilling service level objectives with best practice and process applied.

• Identify key process improvement and opportunities based on inquiry trends and any operational pain-points and improve service delivery.

• Build and enhance positive working relationships with internal and external stakeholders.

Tools Used

• IWS – Genesys

• MS Office (SharePoint, MS Teams, Office)

• Microsoft Dynamics

• Sharepoint

• Visa Online and other internal tools

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

People Services Specialist supports People Experience operations within the areas of attraction, retention and optimization with the goal of implementing and managing initiatives that will cultivate a healthy, sustainable, and productive environment.

• Maintains and updates employee records in the physical 201 folders and in the HRIS
•  Maintains the employee training record & ensures that training information is accurate & updated
• Updates employee records and ensures that employees and their dependents are included in all applicable benefits.
• Oversees employee offboarding with concerned stakeholders and ensures that the required employee clearance is routed to all departments so final pay is released as scheduled
• Supports and facilitates the New Hire Onboarding orientations
• Implements site specific Culture and engagement programs
• Prepares timekeeping report for the site for endorsement to the payroll team and attends to timekeeping and payroll concerns
• Ensures completion of new hire pre-employment requirements and system login credentials
• Attends and monitors employee-related queries, availment, and administration of company benefits.

Our Sales Operations team works on a set of business activities, processes and tools that help Carousell’s sales organization run effectively, efficiently and helps them to execute on overall business strategies and objectives

We are looking to hire a Sales Operations Business Partner to support our Verticals Business Leadership & Sales organisation. 

This role will report to the Sales Operations Senior Manager.

You Will:

• Act as a key business partner to the relevant business/category leaders for Business Operations related activities and analyses.
• Support business needs around reporting, contracting, invoicing, analysis, working with Sales, Category Heads, Regional finance and other business operations team members 
• Maintenance of customer/partner master data, including account attributes, legal agreements and CRM account hierarchy data for the relevant business team(s)
• Manage systems interfaces related to sales reporting, commissions, data processing, customer master data and territory management for the relevant business team(s)
• Provide training on sales support systems, tools and processes to all sales users.
• Participate in corporate category, sales, and marketing discussions and help gather organisational information for the preparation of new process & tool implementations.

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

• Receives and issues of Sales and Purchase Orders
• Receives booking requests via inbound phone call and/or email
• Liaises with customer and Factories pertaining to delivery scheduling, pull-in/push-out request and ensure that SLA are met
• Process shipment and booking of orders via SAP system
• Generates shipping documents and process for invoicing
• Ensures that all pending shipment and invoice is process within SLA
• Verifies billing for Export logistics operations
• Supports the factories for any application of customers where necessary
• Dispatch of shipping document to Customers
• Coordinates with Customers and Factories in case of any return cargoes
• Issue of Debit/Credit notes pertaining to claims or return cargoes
• SAP master maintenance

Key Accountabilities:

• To process monthly payroll operations by preparing the recon, journal and headcount reports.

• To provide payroll information by answering questions and requests to agencies.

• To liaise with payroll vendor and auditor for any queries and issues

• To liaise with government bodies requirement such as EPF, SOCSO, IRB, HRDF, CPF, IRAS Singapore and ensuring compliance to statutory rules and regulation and its contribution timely remitted.

• To maintain employee confidence and protects payroll operations by keeping information confidential.

• To assist in preparing master file for HFM reporting, utilisation report, leave provision report and report to GL team

• To assist in travelling arrangements - AMEX

• To assist in submitting claims i.e. SOCSO etc.

• To assist in maintaining and updating Re:Sources MY and SG and agenciesweb-leave system

• To compile ERP User Group Access report for all country in quarterly basis

• To perform task as assigned

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

This role will be responsible for performing the end-to-end processes of billing which includes but not limited to invoice creation & credit note cancellation servicing at least one or more region.

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.
• Assigned invoices may range from simple to moderately complex transactions.
• Update client billing information and instructions and billing rates.
• Gather and review backup documentations for billing purposes.
• Perform revenue recalculation steps in Oracle.
• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
• Participate in governance meetings with Operations Team and/or clients.
• Perform multiple routine and/or simple ad hoc tasks assigned by the Billing Team Leader or Billing Manager.
• Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• May be involved in selected transition-related activities such as desktop procedures creation.

About the job

Reporting to the Shopkeeper, this Associate role's main responsibility is to ensure an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. He/she also ensures satisfied customers, develop and execute sales steering and selling the IKEA way.

Your assignment

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations;
• You ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers;
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience;
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.

Job Description

The Job

In this role, you will transform proof-of-concept AI/ML projects into full-scale production applications. You will leverage your software development, data and foundational AI/ML knowledge to develop robust, scalable solutions that enhance our services and drive QIMA towards further excellence.

If you love working on the practical application of AI/ML, transforming innovative ideas into reliable systems, and collaborating with cross-functional and international teams, we invite you to be a key player in our team's success!

Key Responsibilities:

• AI/ML Solution Implementation: Work closely with business leaders and data scientists to understand user needs and transition AI/ML prototypes into production-ready solutions
• Full-Scale Model Deployment: Design, develop, and deploy scalable machine learning models and algorithms to solve complex business problems.
• Data Integration: Ensure efficient collection and integration of data from diverse sources for training and validation of AI models.
• System Integration: Collaborate with tech teams to integrate AI/ML solutions seamlessly into existing systems and enhance data collection processes.
• Performance Optimization: Continuously monitor and optimize model performance to ensure responsiveness and scalability.
• Code Quality and Maintenance: Write clean, maintainable, and well-documented code, ensuring best practices in software development.
• Process Improvement: Leverage AI/ML to identify opportunities for process improvement and contribute to strategic projects aimed at enhancing business performance and competitiveness.
• Change Management and Adoption: Ensure successful adoption of AI/ML solutions by managing organizational change, assisting with user training, and conducting post-implementation follow-up to support users and address any issues.

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the job:
Role: Operations Associate
Work schedule: Full Time | 40 hours per week | Monday to Friday, 9 AM to 5 PM Pacific Time
Salary Range: up to US $1,700 per month (Dependent on your skills and experience)

About the Role:

The Operations Associate plays a key role in providing comprehensive support across multiple business functions, ensuring smooth operations, and enhancing productivity. This role is divided into three core areas: administrative support, operational/project management, and sales/CRM assistance. The ideal candidate is organized, detail-oriented, and able to handle various tasks across departments with professionalism and efficiency.

Duties and Responsibilities:

• Tier 1: General Administrative Support
• Organize and manage calendars, schedule meetings, and ensure timely communication across the team and with external stakeholders.
• Tier 2: Operational and Project Management Support
• Maintain and manage data, processes, and systems for operational efficiency, providing cross-functional support as needed.
• Assist in the research, planning, and execution of webinar series and online conferences, ensuring attention to detail and personalized touches throughout.
• Handle pre-programming tasks, manage RSVPs, and create contingency plans for participants.
• Conduct background research for podcasts and prepare materials for smooth execution.
• Tier 3: Sales and CRM Support
• Provide backend support for sales operations, including CRM management and updates.
• Facilitate polite and effective communication with leads and connections to foster positive engagement and potential business opportunities.

• Proven experience as an Operations Associate in the podcasting industry, with strong organizational skills and meticulous attention to detail.
• Proficient in Slack, Zoom, and email; experienced with WordPress, Squarespace, Zapier, Streamyard, and LinkedIn.
• Familiar with CRM tools (Zoho) and experienced in managing webinars and virtual courses via Zoom for sales and event support.
• Quick learner with the ability to work independently and manage multiple tasks efficiently.
• Agile, adaptable, and tech-savvy, with strong problem-solving skills across departments.
• Collaborative team player with excellent communication, interpersonal skills, and a proactive attitude.

• Fully remote forever–work from anywhere!
• Competitive net salary with opportunity to be paid above median market rate.
• Invaluable access to a network of global industry leaders, paving the way for rapid career growth.
• Mentorship opportunities
• Access to learning and development resources for continuous growth and improvement