PRIMARY RESPONSIBILITIES

• Provide technical guidance to all Certification Centres in the contribution to the achievement of Quality Goals and Performance Standards

• Provide higher level of decision with regards to technical issues of the PCA process including any discrepancy that may occur between certification centers and inspecting affiliates
• Provide the Sector, if required, with technical advice and guidance for further development of the Conformity Assessment Programs according to TFS business strategy

REPORTING LINE

• Global Standardization and Operations Manager

SPECIFIC RESPONSIBILITIES

• Updates himself / herself with the recent developments in the area of international rules, regulations, policies and practices pertaining to Conformity Assessment.
• Develops new policies, rules, instructions for existing and new PCA contracts
• Issues technical guidelines and policies to ensure continuous and consistent adherence to TFS Business Rules, Country Instructions and other technical requirements for inspection body (ISO/IEC 17020) and product certification body (ISO/IEC 17065).
• Provides direction and coaching to the Certification Centre (CC) Leaders in the areas of

-      Technical Direction

-      Policy Clarification

• Advises Certification Centres contract teams on complex and highly technical cases.
• Facilitates CC Management Team meeting, as required, in addressing clarifications, issues, concerns and provide updates on policy aspects.
• Recommends the appropriate resource requirements of CCs and ensure appropriate candidates are selected.
• Reports to Management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming to his/her knowledge.
• Perform other tasks to achieve operations efficiency, as maybe required by Management.
• Assist in the maintenance of the Quality Management System
• Act as Technical Manager for the Certification Centres as per ISO/IEC 17020 and ISO/IEC 17065 requirements.
  • Trade Facilitation through appropriately attuned technical policies for all PCA contract teams following Conformity Assessment Instructions, TFS Business Rules and all other related references.
  • Compliance to Company Policies, Rules and Regulations
• • Monitor results and take corrective actions
• • To ensure strategic planning of goals of the Department.
  • Proposes and implement approved Annual Strategic Project Plans that contributes to the Over-all SGS TFS Objective/s.
  • To provide PCA-related technical support as required by Management.
  • To ensure compliance of Certification Centre to relevant standards e.g. ISO/IEC 17020, ISO/IEC 17065, etc.

• The Tier 2 Analyst, Global HR Technology Services will be a key contributor in stabilizing and enhancing our Workday support steady-state operations.
• The successful candidate will be in the frontlines of our support to HR users from all 5 regions where SGS has a presence and will partner with our in-house Global HR Technology Team in the design, configuration, testing and deployment of Workday.
• Jumping off from our successful global implementation of Workday, the successful candidate will join our team who delivers Tier 2 Workday services to SGS. Accountabilities will include:
  • Handles support escalations from Tier 1 (local/regional super users). Manages incidents to ensure excellent customer service and quality incident management data for continuous improvement.
  • Executes mass upload of data using EIB including testing and deployment.
  • Configures recurring and/or simple setup values
  • Stands as an SME for the use of Workday by answering regular how-to questions.
• Supports functional analysts with Workday configuration, testing and reporting.
• Supports the Global HR Technology Services Manager with maintenance of documentation and continuous improvement of services.

PRIMARY RESPONSIBILITIES

• Assist in the processing of standard files (PSI: Low risk files) following the Business Rules, Country Instructions, and other related similar references in relation to the productivity and quality targets.
• Accurately and efficiently encode information in the application system used based on received documents, Import Verification Program (IVP) Business Rules, Country Instructions, and other related or similar references.
• Review information encoded in the system based on the received trade documents to ensure that these are correctly and completely registered in the application system and administer the correction of data as needed.

REPORTING LINE

• IVP Supervisor

SPECIFIC RESPONSIBILITIES

• Assist in amending Reports based on review done by the Trade Analyst, as necessary, and under the guidance of the analyst.
• Actively attend and participate in team and company meetings.
• Provide suggestions on process improvements.
• Report to Management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming to his/her knowledge.
• Perform other responsibilities as may be assigned by Operations Management to achieve operations efficiency.  Examples of other tasks are as follows: Lead or Member of Special Projects or Task Force, etc.
• Assists in the maintenance of the company’s Quality Management System
• Can work on Weekends and on rotation shift basis (Morning, Mid or Night Shift)

• The Analyst, Global HR Technology Solutions (Workday) will be a key contributor, starting with implementation and transitioning into steady-state operations.
• Leverage deep expertise in Workday configuration to deliver solutions in one or more functional areas of HR, creating operational efficiency and delightful employee experiences.

Specific Responsibilities   

• The successful candidate will be responsible for supporting the implementation, configuration, and maintenance of the Workday platform.
• During implementation, s/he will partner with our global implementation team of both SGS and third party stakeholders in executing technical activities for the successful deployment of Workday worldwide.
• As we transition to post go-live operations, accountabilities will include:
  • Responsible for research, prototype development, testing, peer review, migration and deployment of functional configurations in Workday along with the necessary documentation.
  • Delivers new requirements and continuous improvement of system configuration and user experience following an Agile Methodology.
  • Acts as an escalation point and works towards resolution of defects in configuration and while doing so trains junior team members to minimize escalated cases.
  • Applies best-practice methodologies to sustain delivery of Workday solutions to internal stakeholders.
  • Responsible for executing release related activities as assigned by leader.

Reporting Line

Senior Manager of HR Technology

Primary Responsibilities    

• The Manager of HR Technology (Workday) Services will be a key leader, starting with implementation and transitioning into steady-state operations.
• The successful candidate will lead and develop a team of Tier 2 analysts to fulfill critical client-side roles in our Workday implementation, while simultaneously developing our knowledge and capability to deliver outstanding support and service to stakeholders and end users for post go-live ownership of the Workday solution.
• During implementation, this leader will serve as the Workday Testing Lead, including the development of test strategies and plans, coordination of testing activities, development of KPIs, education of testers, and partner to both internal and third party Workday experts to ensure proper defect resolution and re-testing of the Workday solution.

Specific Responsibilities   

• As we transition to post go-live operations, accountabilities will include: Maintain Tier 0 support documentation for the Workday solution.
• Evaluate services request volume and trends, and leverage data to prioritize additional training needs and process improvements in Workday.
• Assist Regional HR Technology managers with continuous improvement at Regional level to reduce number of escalations required. Manage regression testing and new feature adoptions in Workday quarterly releases.
•  Supervise work and manage performance of Tier 2 analysts. Establish KPIs and implement continuous improvements in processes and team performance.

• Data entry for SR creation and CoC processing as per subcontracting models (distribution of tasks in eTrade) or for Registration and Licensing activities 

• Assists in the processing of standard files (Route B and C without Inspection) following the Business Rules, Country Instructions and other related similar references in relation to the productivity and quality targets 

• Accurately and efficiently encodes information in eTrade based on received documents, Business Rules, Country Instructions, and other related or similar references. 

• Review information encoded in the system based on the received trade documents to ensure that these are correctly and completely registered in the application system and administer the correction of data as needed. 

• Assists in amending reports based on review done by the Conformance Analyst or Key Account Officer, as necessary and under the guidance of the Supervisor. 

• Provides suggestions on process improvements. 

• Reports to Management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming to their knowledge. 

• Performs other responsibilities as may be assigned by Supervisor to achieve operations efficiency. 

• Assists in the maintenance of the company’s Quality Management System and the Certification Center’s compliance to the IFIA-CBCA Code of Practice and relevant standards (e.g. ISO 17020, ISO 17065)  

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Champion of Discipline Process and provides guidance to Supervisors and Management Team in handling employee cases.  
• Implements and administers Company-wide programs, events, activities such as Community, CSR, Wellness Programs and Communications Programs including Town Hall Meetings, Kamustahan, Skip Level Meetings, Coffee talks, etc.  
• Conducts regular employee sensing/pulsing and surveys.
• Provides information, guidance and direction on HR programs, processes, and procedures to employees and managers.
• Tracks and compiles issue logs, complaints and feedback to appropriate area and Management for action.  
• Drafts HR policy and programs.
• Responds to employee inquiries, questions, and concerns.
• Supports organizational and development efforts for all employees.
• Assists in Performance Management Process, Rewards and Recognition Programs.
• Handles Internal Communications of the Company thru the guidance from HRBP and HR Director using different platforms such as Email blasts, Intranet, TVS and bulletin boards

MINIMUM QUALIFICATIONS:

• Knowledge of Industrial Labor Laws and Human Resource Principles
• Excellent analytical skills
• Proficiency in Excel and MS Office.
• Knowledge in different Media platforms for Communications materials
• Fluent in both written and spoken Filipino and English
• Excellent interpersonal and social skills in various levels of the organization
• Ability to keep and maintain confidential information
• Adaptable to change
• Team player with passion for excellence
• Ability to effectively prioritize and execute tasks in a high-urgency environment
• Attention and keen to details
• Creative and engaging

• The Sr. Analyst, Global HR Technology Solutions (Workday) will be a key contributor, starting with implementation and transitioning into steady-state operations.
• Leverage deep expertise in Workday configuration to deliver solutions in one or more functional areas of HR, creating operational efficiency and delightful employee experiences.

• The successful candidate will serve as the client-side subject matter expert in one or more functional areas of Workday (HCM, Talent optimization, Compensation, Absence, Reporting & Analytics).
• S/he will partner with our global implementation team of both SGS and third party stakeholders to design, configure, test and deploy Workday
• As we transition to post go-live operations, accountabilities will include:
  • Responsible for the functional configuration and management of Workday on one or more Workday Functional Areas as a subject matter expert.
  • Delivers new requirements and continuous improvement of system configuration and user experience following an Agile Methodology. Will participate in Sprints or take the role of Scrum Master on a scheduled basis.
  • Acts as an escalation point and works towards resolution of defects in configuration.
  • Champions innovation and system stability during the bi-annual feature release of Workday.
• Stands as a trusted partner of HR Operations and/or Centers of Excellence by managing stakeholders and collaborating with them towards the success of projects.