Your assignment

• You handle the daily operation of Småland, the children playground such as registering kids for the playground admission, taking care of the children and ensure their safety during their stay in the playground.
• You ensure good teamwork in the operation of the playroom during the day, which includes toilet needs and taking care of individual children, ensuring that there is a good balance among children per play activity.
• You check and maintain the safety and cleanliness of the playroom according to stated guidelines and checklists together with the cleaners and technical staff.
• You assist to handle emergency cases happening in Småland, such as accidents, incidents or sudden sickness. 
• You ensure safety and evacuation procedures are carried out, such as handling missing children and evacuation in case of fire or emergency announcement.
• You assist to make announcement through the internal paging system when necessary.
• You communicate to the manager on issues, concerns, and incidences with regard to safety and security of the children and ensures the IKEA store is a safe and secure environment at all times for visitors and co-workers.
• You submit a daily Småland report (number of children and results in case of accident) and record information accurately so that the resulting analysis can be used to improve customers’ future shopping experiences.
• You check the availability of toys and videos, ensure these are fully functional and organize the store toys and materials to ensure order in activity areas.
• You assume responsibility for other tasks and projects as they occur

Responsibilities

The Data Manager is responsible for leading a team of data analysts, managing the end-to-end process of data extraction/collection to final output (e.g. Excel, Tableau etc). They will maintain procedures and controls around the data workstream to ensure maximum efficiency. They will utilize technology e.g. web forms, unstructured data extraction tools and other tools, liaise with clients to develop their product, and actively seek to become an SME in this area.

Tasks

• Manage and lead a team of data analysts
• Establish and enhance the data product offerings for clients in the areas of ESG, public equities, direct portfolio companies etc
• Create and maintain procedures and controls around the data workstream and end-to-end process to ensure maximum efficiency
• Further establish and lead the data team function within AOS, with the collaboration of the DevOps and Client Services where needed
• Manage and further enhance the end-to-end process of data collection/extraction to final delivery/output
• Seek to improve efficiency and processes where needed, utilising technology solutions to reduce manual process / human error
• Perform the development, maintenance, and internal testing of client dashboard (complex and non-complex)
• Support the product development team by implementing new features to the standardisation dashboard, as and when needed
• Transfer pilot data onto portfolio monitoring platform for prospective client demonstrations, identifying the visuals based on the type of data set
• Define, execute, and interpret SQL queries from IQEQ on premise database or data warehouse (e.g. Snowflake)
• Support Client Services and other stakeholders
• Collaborate with stakeholders to understand and troubleshoot dashboard issues and develop appropriate solutions
• Identify new dashboard features, seek improvement and efficiencies in existing client workbook and process
• Lead/support/attend client meetings to understand detailed project requirements, understand business problems and provide recommendations
• Communicate project status updates and provide recommendations
• Follow Definition of Done and process around Azure DevOps
• Conduct demo and/or Cosmos admin training
• Provide buddy system with other developers

• Implementing systems and conducting checks to ensure food handlers practise good food and personal hygiene during food preparation;
• Assisting operators to conduct in-house supervision and correct irregularities detected;
• Provide training and guidance to employees on best practices for maintaining cleanliness, hygiene, and quality standards.

About the job
Reporting to the Human Resources Manager, this Generalist secures HR subject matter expertise, lead the unit HR team, process HR operations matters and ensure that the HR strategies are translated into action in the most effective and efficient way in order to fulfil the purpose of the HR function.

Your assignment
The HR Strategy supports the overall direction of the business and will be achieved by:

• Building a stable and solid HR foundation with well- defined HR processes that is capable of executing at a high level every day;
• Providing support and guidance in the recruitment process and in co-worker engagement programs using the framework to be able to attract and keep co-workers engaged;
• Participating in the development of HR objectives and systems to continually improve the efficiency of the team and organization as a whole and to improve the co-workers’ experience;
• Guided by our strong company culture and values, be able to establish a leadership that can grow the business through people.
• Act as Project Manager for Annual People Cycle Activities

Department:

Responsibilities (how we will measure success)

• You need to have the ability to understand XML schema to be able to prepare and review FATCA & CRS reports before submission;
• You need to assist in performing checks on regulatory changes concerning FATCA & CRS and impacts to due diligence and reporting;
• You need to be able to assist the AML/KYC team, as and when needed;

Tasks (what does the role do on a day-to-day basis)

• You will take part of the annual FATCA & CRS reporting by the relevant deadline to the tax authority;
• Check the quality of FATCA & CRS self-certification & due diligence (Such as W-8 and/or W-9 forms), as and when required;
• Preparation of W-8IMY and withholding statement;
• Preparation of the Record of Steps;
• Preparation of DAC7 notification letters to reportable investors;
• You will be required to respond to queries from our stakeholders (clients, colleagues, Tax authority), under supervision where required, especially in writing, in a timely and courteous manner;
• Promote ideas for process improvement and assist in their implementation;
• To ensure that time sheet is accurately updated;
• To promote a positive attitude and team approach by maintaining effective working relationships with colleagues;
• To ensure protections of information assets of IQ EQ.

Key competencies for position and level (see Group Competency model)

• Action oriented
• Collaborates
• Drives result

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Have excellent communications skills, verbal and written;
• Attention to detail and good organisational skills;
• Have the ability to work under pressure and develop the right attitude;

Responsibilities (how we will measure success) 

-Responsible for preparing work to agreed internal deadlines to the expected standard 

‐ Knowledge of all banking systems including a good understanding of different client payment processes 

‐ Knowledge of deadlines and deliverables and early escalation of issues to GPT Team Manager 

‐ Minimize risk to IQ EQ by following procedures and checklists 

- Act as Trainor to our new team members 

- Act as Team POC in the absent of the Team Manager 

- Be proactive in identifying development and training requirements 

Tasks (what does the role do on a day-to-day basis) 

- Ensure all client queries are appropriately responded to, and all emails received into the team’s mailbox is actioned 

‐ Ensure all Investran / DX Static Data request are processed accurately and delivered to required timescale. 

‐ Establish and maintain effective lines of communication with CS Teams re: progress of tasks and share information with GPT colleagues 

‐ Identify areas for improvement re: GPT processes and offer solutions 

‐ Providing support and training to the rest of the team, and other teams as required

JOB SUMMARY:

• To provide a high-quality service to the Client Services Teams, helping to ensure all deliverables are met

• To assist in the client database administration, payment processing and RS package processes with your team, and conduct all work in accordance with the firm’s policies and procedures.

• Obtain sound knowledge of the administration process, and develop the key skills required to become a reliable member of the team

Key Responsibilities:

• Responsible for preparing work to agreed internal deadlines to the expected standard

• Knowledge of Accounting static data platform including a good understanding of use of data, and best practices for maintaining data quality.

• Knowledge of deadlines and deliverables and early escalation of issues to the GPT Supervisor

• Minimise risk to IQEQ by following procedures and checklists

• Be proactive in identifying development and training requirements

Tasks (what does the role do on a day-to-day basis)

Client Delivery

• Ensure all client queries and requests are appropriately responded to and all emails received into the team’s mailbox are actioned accurately.

• Ensure all data changes and time reporting system changes are processed accurately and delivered to required timescales

• Provide support when required for processing payments, ensuring accuracy, and are delivered to required timescale

• Establish and maintain effective lines of communication with CS Teams regarding the progress of tasks and share information with GPT colleagues

• Identify areas for improvement regarding GPT process and offer solutions • Providing support and knowledge sharing with the rest of the team

IQEQ Processes

• Accurate daily completion of the time reporting system for all tasks undertaken 2

Systems

• Understand and use best practice on Investran

• Understand and use best practice on the time reporting system

• Understand the process in setting up, gaining authorisation for, and releasing payments via the various banking systems.

Risk

• Ensure relevant procedures and checklists are adhered to and completed to minimise risk of errors

• Reports any breaches, complaints or errors to the relevant Client Services Team Accountant and Compliance officer promptly

• Assist in the preparation of error reports, identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error

Other

• Undertake any additional reasonable requests as deemed by the firm

• Update our internal databases with new employee information, including contact details and employment forms
• Gather payroll data like leaves, working hours and bank accounts
• Screen resumes and application forms
• Schedule and confirm interviews with candidates
• Post, update and remove job ads from job boards, careers pages and social networks
• Prepare HR-related reports as needed (like training budgets by department)
• Address employee queries about benefits (like number of remaining vacation days)
• Review and distribute company policies in digital formats or hard copies
• Participate in organizing company events and careers days

This position is co-responsible and accountable for the technical requirement/services for Animal Nutrition (AN) products to help achieve sales target of the Company  

Job Scope:

1. Technical requirement of Animal Nutrition products
2. Technical training of Sales & Marketing employees on animal nutrition and products
3. Technical service and troubleshooting assistance to customers on Animal Nutrition
4. Technical support on R&D of AN new product development or product improvement

Duties & Responsibilities: Develops and maintains relationships with end users / customers through technical nutrition services such as farm audit, training of farm/feed mill personnel, feed / premix formulation, etc.)

1. Handles troubleshooting of product related complaint of customers.
2. Assists in evaluating feedback on field performance of AN products and provides regular reports to Superior.
3. A Conducts farm / university trials to establish / validate efficacy of AN products, analyzes, interprets results and provide technical write-up.
4. Conducts product presentations on AN product and participates in other demand-creation activities that will support achievement of sales target.
5. Helps in preparing Animal Nutrition Training Plan and conducts training of Sales Team on animal nutrition, AN products and sales tools (i.e., mycotoxin analyzer, NIR machine)
6. Helps in formulating Animal Nutrition Technical Plan indicating activities and strategies to strengthen image as reliable technical service provider to target customers.
7. Helps in developing and maintaining business relationship with Nutritionists, Consultants, and Key Opinion Leaders (KOL) in the academe and industry.
8. Provides technical assistance to R&D Department for AN new product development / improvement.
9.  Represents the company in professional organizations, industry associations and trade events.

The Information Security Officer will plan, implement, upgrade, and monitor security protocols for the protection of the TSA’s computer networks and information.   

The Information Security Officer will foster collaboration between IT and business units, ensuring compliance in Technology programs and projects, and working closely with Internal and External Audit teams throughout the process. They will also manage the process of gathering, analysing, and assessing information security and privacy threats while maintaining and monitoring evolving security best practices. 

Information Security Officer will be responsible for overseeing information security, cybersecurity and IT risk management programs based on industry-accepted information security and risk management frameworks. This individual will be an integral part of the Information Technology organisation reporting directly to the VP of Engineering to help improve and communicate the maturity levels of information security, state of cybersecurity and IT risk practices across TSA. 

Responsibilities

• Document controller
  - Collate and organise documents related to compliance against international standards and regulatory requirements
  - Engage with ISMS stakeholders and other business unit heads and representatives in collecting pertinent documents
  - Manage documents and track versions, changes, and revisions according to emerging trends, regulatory and industry standard requirements
• Compliance management
  - Work with the information security team in performing gap analysis, policy and procedure development
  - Review and assess compliance of initiatives against adopted standards of the organisation (ISO 27001:2022, PCI DSS, etc.)
  - Review and assess compliance requirements against regulations of Office of the Australian Information Commissioner (OAIC), National Privacy Commission (NPC) for the Philippines, and Office of the Privacy Commissioner (OPC) for New Zealand.
  - Review and assess compliance requirements against other pertinent regulations such as GDPR and other similar privacy and security regulations, and international standards such as CIS Controls, NIST CSF 2.0, NIST RMF, and other similar standards.
• Governance and risk management
  - Assist the information security team in engaging with ISMS stakeholders of the TSA security governance program initiatives and requirements.
  - Assist the information security team in third-party risk management and other pertinent process and procedures related to managing security risks over vendors and third-party service providers.
  - Perform risk assessments and risk reviews pertinent to the ISMS according to ISO 27001, PCI DSS and other relevant security and privacy standards.
  - Provide security awareness to all employees by means of presentations, communications and other methodologies adopted by TSA and provide recommendations for strengthening and ensuring delivery of the security awareness campaign.
•  Security Incident management
  - Work with the information security team in reviewing, revising, and developing incident response plan and playbook
  - Regularly perform preparations and capability assessments and testing of incident response of TSA
  - Collaborate with information security team and IT specialists and engineers in determining areas for improvement with regards to incident response handling
• Cyber threat intelligence and vulnerability management
  - Perform threat intelligence through OSINT and other open-source methodologies
  - Assist the information security team in preparation and planning VAPT and red teaming activities
  - Develop, collate, and manage related documents in threat and vulnerability management.

As a Legal Onboarding & Business Junior Officer you will:

• Assist the team with the coordination and preparation of fee proposals for Alternative Investment Funds investing in alternative asset classes e.g. real estate, private equity, debt, and infrastructure, as well as Corporate structures with the guidance of your line manager.
• Coordinate between various internal and external stakeholders, with the guidance of your line manager, to ensure a smooth onboarding process for clients until handover to the operational teams, including the following team duties:
  • AML/ KYC analysis, and driving our internal compliance approval process;
  • Bank account opening coordination;
  • Preparation, and coordinating the review, of service agreements;
  • Attend weekly calls with clients, as well as other key stakeholders;
  • Coordinating the review of legal documents for the structure setup;
  • Actively manage the communication between the client and all stakeholders; and
  • Track and perform all Luxembourg regulatory filings during the onboarding phase.

• Assists in conducting interviews for talents and contributes to implementing recruitment innovations.
• Suggests strategies for pooling talents and assists in all recruitment activities.
• Maintains filing system for correspondence, policies, standards, regulations, and various matters related to the office.

This role is primarily responsible to provide support to HR Contact Center services and process to ensure accurate processing of basic employee requests tickets, calls, and chat in compliance with internal and external regulations, service level agreements, processes, and procedures. 

• Assist in providing general guidance and walkthrough for queries relevant to the HR systems. 

• Maintain good relationships with all key stakeholders, ensure communication is effective and informative 

• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.  

• Administer basic support to the inquiries raised via employee center.  

• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.   

• Coordinate end to end employee lifecycle activities as required, ensuring employees receive appropriate resolution in a timely manner and all necessary follow up is carried out in line with legislation and AECOM policy 

• Develop and maintain a strong understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries, e.g., AECOM Leave Accrual policy 

• Understands and utilizes all HR systems including Workday and Employee Center including (Self Service, Knowledge base and Case Management)  

• Able to multitask and work on more than one issue simultaneously ensuring the prioritization of urgency of requests  

• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.  

• Assist in providing input into the creation and delivery of performance reporting to business stakeholders 

• Coordinate in the continuous improvement initiatives by participating on CI project team to optimize processes 

• Support selected simple process improvement initiatives to streamline processes. 

• Administer HR contact center services by resolving simple transactions through calls, chats through the company’s ticketing system.  

• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures. 

• Assist in the data gathering for incident reports to enable effective issue investigation and continuous improvement 

• Responsible for ensuring confidentiality is maintained at all times 

• Perform ad hoc tasks as requested or assigned 

Salary: P50,000 to P70,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 05:00 PM AEST)

What are we looking for?

Skills Required:

• Minimum 3 years accounts payable experience
• Previous experience using ERP system
• Demonstrated ability to drive change through process improvement
• Experience in Other Admin type roles; with high volume transactions
• Flexibility to do more than AP (Be able to work with business as it evolves to help manage different Receivable, types including Accounts Receivable, and administrative tasks)

Nice to Have:

• Previous experience in the Retail industry
• Experience in MS AX and D 365 environments
• Experience in Concur
• Experience in Accounts Receivable, Lease administration

What will you do?

Main Duties:

• Contributing to technical development and training of finance team members
• Process Invoices daily, including working with other stakeholders to verify any errors
• Post the invoices accurately in system
• Working with supplier and sourcing teams to ensure stock is invoiced at correct prices in AP sub-ledger.
• Matching prepayments to invoices before end of month.
• Completing monthly creditor reconciliations for all suppliers including commentary for all reconciling items.
• Performing general administrative and behavioral tasks as required.

Beyond Accounts Payables:

Help work thru administration / management of different types of transactions including:

• Accounts receivable / Credit & Debt Management
• Financing Partners transactions (Afterpay, Zip, Latitude)
• Supplier Reconciliation
• Lease administration
• Customer and Supplier refunds

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- With over 1,000 to 5,000 employees have grown to become one of Australia’s most well-known furniture manufacturers and retailers. Their furniture superstores can be found in every major metropolitan city and regional towns, with over 85 stores across Australia. They take pride of making, selling and guaranteeing well-designed furniture that everyone can truly afford.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

People Services Specialist supports People Experience operations within the areas of attraction, retention and optimization with the goal of implementing and managing initiatives that will cultivate a healthy, sustainable, and productive environment.

• Maintains and updates employee records in the physical 201 folders and in the HRIS
•  Maintains the employee training record & ensures that training information is accurate & updated
• Updates employee records and ensures that employees and their dependents are included in all applicable benefits.
• Oversees employee offboarding with concerned stakeholders and ensures that the required employee clearance is routed to all departments so final pay is released as scheduled
• Supports and facilitates the New Hire Onboarding orientations
• Implements site specific Culture and engagement programs
• Prepares timekeeping report for the site for endorsement to the payroll team and attends to timekeeping and payroll concerns
• Ensures completion of new hire pre-employment requirements and system login credentials
• Attends and monitors employee-related queries, availment, and administration of company benefits.

• Team Leadership. You may have people management responsibility within a geography.
• Developing and implementing HR strategy. You will implement both regional and global business strategies within your market(s). You’ll bring expertise on industry and market trends and situations to develop and implement HR initiatives in line with the market(s) operational needs.
• Retaining talent. You will implement defined retention strategies within your market(s), ensuring that retention agreements are executed in line with local requirements and providing feedback on local nuances that could impact the strategy. You will escalate local situations that require HRBP review or approval, (e.g. identify flight risks, compensation issues or local competitive or benefit nuances).
• Talent management and development. You will support the roll out of global and regional development initiatives and programs within your market(s), partnering with people managers and employees to provide on-the-ground leadership as appropriate.
• Employee relations, labor relations and performance management. You will develop and implement HR policies and procedures that reflect market conditions and company philosophy. You’ll ensure compliance with policies at the local level. You’ll oversee appropriate resolution of employee relations issues within your market, escalating as required based on complexity and seniority of associates involved. You will partner with locally relevant Works Councils and Unions. Lastly, you’ll assist with the execution of Performance Improvement plans at the local level (L4 and below).
• Culture, values and Diversity, equity and inclusion (DE&I) You will maintain a positive organizational culture in the market(s) you support, aligned with the organization's values and mission, which includes promotion or DE&I. You’ll drive local implementation of global initiatives (eg. Workplace with Purpose, policy changes). You will coach and guide local managers and associates on processes such as performance management, total rewards, employee engagement, career conversations and conflict management. You will engage, build and retain talent within your geography by fostering a positive local culture and deploying locally relevant programs aligned to global strategy.
• Change management and communication. You will assist with the roll out of key change initiatives and communication campaigns. You’ll support your respective HR leader in building change management materials, gathering appropriate stakeholder feedback and executing against plans. You will demonstrate ongoing leadership to ensure transformation is fully implemented and results in lasting change. 
• Compliance. You will ensure that the organization is in compliance with all relevant laws and regulations relating to HR, including labor laws, employment standards, local norms, and partner with security team on health and safety regulations. You’ll monitor and drive key HR processes for all employees in the market(s) (e.g. merit, goals and objectives, bonus, SIP, performance reviews, Code of Conduct implementation and any other relevant initiatives).

About us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Due to continuous growth, we have an exciting opportunity for an HR Generalist to join us.

Goal:

Responsible for providing comprehensive PX support and services across all facets of People Experience, including, employee relations, performance management, training and development, and compliance with employment legislation and organisational policies. The role ensures the effective delivery of PX initiatives and contributes to the development of a positive workplace culture.

• Previous experience (2+ years as a guide) in an HR practitioner position or Business Administration.
• High level attention to detail.
• Drive and ability to switch from one task to another on short notice.
• Ability to liaise and communicate confidently with employees across the business.
• Ability to maintain a high level of confidentiality and professionalism with sensitive information.
• Capable of working independently to progress workloads and priorities.
• Any prior experience working within an IT organisation would be an advantage but not mandatory.
• Competent with IT applications such as MS Word, MS Excel etc.
• Understanding of HR processes including Employee Relations.

Responsibilities:

• Provide guidance and support to managers and employees on PX policies, procedures, and employment legislation.
• Using PX framework drive and manage various PX projects including, training and development, Leadership Development programs
• Manage employee relations issues, including conflict resolution, disciplinary actions, and grievance procedures.
• Support performance management processes, including coordinating performance reviews and assisting in the development of performance improvement plans.
• Coordinate and deliver training and development programs to enhance employee skills and knowledge.
• Maintain PX records and employee files, ensuring data accuracy and compliance with privacy and confidentiality requirements.
• Process onboarding, exits and employee change via HRIS systems and relevant stakeholders
• Assist in the development and implementation of HR policies and procedures.
• Support workplace health and safety initiatives and ensure compliance with relevant legislation.
• Contribute to HR projects and initiatives aimed at improving HR processes and practices.

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid and work from home arrangements.
• Regular social events and an awesome culture – work with a team of experts in their field
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks.

People Services Specialist supports People Experience operations within the areas of attraction, retention and optimization with the goal of implementing and managing initiatives that will cultivate a healthy, sustainable, and productive environment.

• Maintains and updates employee records in the physical 201 folders and in the HRIS
•  Maintains the employee training record & ensures that training information is accurate & updated
• Updates employee records and ensures that employees and their dependents are included in all applicable benefits.
• Oversees employee offboarding with concerned stakeholders and ensures that the required employee clearance is routed to all departments so final pay is released as scheduled
• Supports and facilitates the New Hire Onboarding orientations
• Implements site specific Culture and engagement programs
• Prepares timekeeping report for the site for endorsement to the payroll team and attends to timekeeping and payroll concerns
• Ensures completion of new hire pre-employment requirements and system login credentials
• Attends and monitors employee-related queries, availment, and administration of company benefits.

Job Description

Key Responsibilities:

• Responsible for preparing work to agreed internal deadlines to the expected standard
• Knowledge of all banking systems including a good understanding of different client payment processes
• Knowledge of deadlines and deliverables and early escalation of issues to the GPT Supervisor
• Minimise risk to IQEQ by following procedures and checklists
• Be proactive in identifying development and training requirements

Tasks

Client Delivery

• Ensure all client queries are appropriately responded to and all emails received into the team’s mailbox are actioned
• Ensure all payments are processed accurately and delivered to required timescale
• Ensure all contact and time reporting system changes are processed accurately and delivered to required timescales
• Establish and maintain effective lines of communication with CS Teams regarding the progress of tasks and share information with GPT colleagues
• Identify areas for improvement regarding GPT process and offer solutions
• Providing support and training to the rest of the team, and

IQEQ Fee Processes

• Accurate daily completion of the time reporting system for all tasks undertaken

Systems

• Understand and use best practice on Investran
• Understand and use best practice on the time reporting system
• Understand the process in setting up, gaining authorisation for and releasing payments via the various banking systems

Risk

• Ensure relevant procedures and checklists are adhered to and completed to minimise risk of errors
• Reports any breaches, complaints or errors to the relevant Client Services Team Accountant and Compliance officer promptly
• Assist in the preparation of error reports, identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error

Other

• Undertake any additional reasonable requests as deemed by the firm

You will build strong customer relationships with existing and new clients, gaining insight into their needs and delivering customer-centric solutions.  

Drawing on your existing experience you will be responsible for the AML/KYC preparation, analysis and set-up of the investors’ files eg. Individual, Company, Trust, Foundation, Regulated entity.

Following our policies and procedures is a must; meeting our regulatory obligations is essential but there will be times when you need to use your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.

Balancing your day with different priorities and working closely with your colleagues to on-board our new clients is essential. Uou will follow-up of the KYC files with the relevant parties when needed such as Auditor, AIFM, Depositary, Compliance, Management. You will do AML screening, filing and scanning of the KYC documentation as well as receive, investigate and answer emails/ queries from internal and external parties in a timely manner.

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

JOB SUMMARY:

• To provide a high-quality service to the Client Services Teams, helping to ensure all deliverables are met

• To assist in the client database administration, payment processing and RS package processes with your team, and conduct all work in accordance with the firm’s policies and procedures.

• Obtain sound knowledge of the administration process, and develop the key skills required to become a reliable member of the team

Key Responsibilities:

• Responsible for preparing work to agreed internal deadlines to the expected standard

• Knowledge of Accounting static data platform including a good understanding of use of data, and best practices for maintaining data quality.

• Knowledge of deadlines and deliverables and early escalation of issues to the GPT Supervisor

• Minimise risk to IQEQ by following procedures and checklists

• Be proactive in identifying development and training requirements

Tasks (what does the role do on a day-to-day basis)

Client Delivery

• Ensure all client queries and requests are appropriately responded to and all emails received into the team’s mailbox are actioned accurately.

• Ensure all data changes and time reporting system changes are processed accurately and delivered to required timescales

• Provide support when required for processing payments, ensuring accuracy, and are delivered to required timescale

• Establish and maintain effective lines of communication with CS Teams regarding the progress of tasks and share information with GPT colleagues

• Identify areas for improvement regarding GPT process and offer solutions • Providing support and knowledge sharing with the rest of the team

IQEQ Processes

• Accurate daily completion of the time reporting system for all tasks undertaken 2

Systems

• Understand and use best practice on Investran

• Understand and use best practice on the time reporting system

• Understand the process in setting up, gaining authorisation for, and releasing payments via the various banking systems.

Risk

• Ensure relevant procedures and checklists are adhered to and completed to minimise risk of errors

• Reports any breaches, complaints or errors to the relevant Client Services Team Accountant and Compliance officer promptly

• Assist in the preparation of error reports, identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error

Other

• Undertake any additional reasonable requests as deemed by the firm

• Assists with the recruitment process by conducting resume screening, reference check, scheduling and conducts initial interview
• Assists orientation and update records of new hires (201 files)
• Assists in managing employee databases and prepare reports
• Assists in processing employee request and providing employee relations
• Assists in other employee relations and discipline task
• Assists in processing other related payroll and benefit task.
• Keep up-to-date with the latest HR trends

About BSA Solutions

We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment, one that you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.

About the Role

We are seeking a highly organized and analytical HR Generalist with a minimum of 5 years of experience to contribute significantly to our HR function. The ideal candidate will be a strategic thinker with a strong foundation in HR processes, documentation, and data analysis. This role requires a deep understanding of HRIS systems, proficiency in Excel, and a strong connection with government agencies such as SSS and Pag-ibig.

What's in it for you?  

• Full-time, permanent position with a day-shift schedule so you can maintain a healthy work-life balance.  
• Office-based in vibrant Cebu City, offering a modern collaborative work environment.  
• Opportunity to work with cutting-edge financial tools and systems, enhancing your skills and expertise.  
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents.  
• Grow and develop your career with us through our technical and professional development programs.  
• Competitive Salary Package (between 35K – 40K) + generous benefits + personalized learning and development. 

Responsibilities:

• HR Process and Documentation:
• Develop, implement, and maintain efficient HR processes, policies, and procedures.
• Ensure compliance with labor laws and regulations.
• Prepare and maintain accurate and up-to-date employee records and documentation.
• HRIS Management:
• Manage and optimize the HRIS system, including data entry, updates, and reporting.
• Design and implement workflows to streamline HR processes.
• Extract and analyze HR data to generate reports and insights.
• Data Analysis and Reporting:
• Utilize advanced Excel skills to analyze HR data, identify trends, and generate meaningful reports.
• Provide data-driven insights to support strategic decision-making.
• Develop and maintain HR metrics and key performance indicators (KPIs).
• Compensation and Benefits:
• Conduct salary benchmarking to ensure competitive compensation packages.
• Develop and implement innovative employee benefit programs.
• Administer compensation and benefits programs, including enrollment, changes, and communication.
• Government Agency Relations:
• Maintain strong relationships with SSS and Pag-ibig.
• Ensure timely and accurate submission of employee contributions and reports.
• Stay updated on government regulations and compliance requirements.
• Other HR Functions:
• Provide support to employees on various HR-related matters.
• Assist with recruitment, onboarding, and offboarding processes.
• Participate in HR projects and initiatives

• Bachelor's degree in Human Resources Management or related field
• Minimum of 5 years of experience in HR generalist role
• Strong proficiency in Microsoft Excel, including data analysis and reporting
• Experience in HRIS systems and workflow setup
• In-depth knowledge of labor laws and regulations
• Excellent organizational, communication, and interpersonal skills
• Ability to work independently and as part of a team

Preferred Qualifications:

• Master's degree in Human Resources or related field
• Experience in a fast-paced and dynamic environment
• Certifications in HR or related fields

BSA Solutions, Inc. emphasizes in:

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
• Encourages you to appreciate each moment and find balance in your lives, being fully present, cultivating mindfulness, and finding joy in the present.
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

• Support to develops Key Projects by attaining turnover and Sika share targets in the Philippines.
• Ensure key project clients and international key customers are satisfied with the services provided, identifying new business opportunities for key clients
• Maintains customer rapport and build relationship with key project owners, consultants and keep watch for business expansion. Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Collaborate with specs team to maintain and develop a network of direct contacts with Engineering Firms, Architects, consultants, main contractors (international and locals), Applicators thereby establishing a degree of TRUST for current and future Key Projects.
• Coordinate and maintain all KPMs, reporting in the different formats required.
• Coordinate with TM, sales, procurement and production to ensure availability of products for the projects and help to plan deliveries
• Prepare technical proposal for projects, presentations and ensure a proper technical message is passed to the client.
• Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.
• Ensures that the Quality and Environmental Management System is followed. 
• Ensures that all operating standards are always adhered.
• Strictly complies with company policies, systems and procedures, work rules and regulations. Performs other responsibilities that may be assigned from time to time by its immediate superior.

We are looking for a skilled professional who provides administrative support to executives, senior management, and our administrative department. The administrative officer will handle various tasks, such as managing schedules, handling correspondence, organizing meetings, facilitating the onboarding of clients and vendors, facilitating the expense reimbursement of the employees, maintaining records, and ensuring smooth operations and effective communication within the organization.

• Act as the point of contact between the executives and internal and external clients
• Undertake the tasks of receiving calls, taking messages and routing correspondence
• Handle requests and queries appropriately
• Maintain diary, arrange meetings and appointments and provide reminders
• Make travel arrangements
• Take dictation and minutes and accurately enter data
• Research advantageous deals or suppliers
• Produce reports, presentations and briefs
• Develop and carry out an efficient documentation and filing system
• Support the employees by facilitating expense reimbursement, acquiring new mobile phones for new hires or any employees who require them, providing fleet and other card access, and coordinating with the enterprise for the release or return of vehicles
• Provide assistance to the administrative office with client and vendor onboarding
• Serve as a point of contact between the CEO and the internal team
• Support the administrative office in managing the logistics and monitoring of all equipment for all local employees