• Lead and implement regional MI globalization in Asia region.
• Manage MI call-center/MI vendors.
• Manage regional MI. Respond to escalations.
• Oversee the development and approval of SRLs/ FAQs and required global assets.
• Develop and implement pre-launch plans.
• Serve as reviewer and approver on MeRL committee/PRC.
• Be aware of the global industry standards and compliance for MI and help to support and reinforce those with all internal and external stakeholders in daily work.
• Liaise as needed with cross-functional groups to deliver on country’s MI needs.
• Provide cross-functional groups training on MI processes, MI compliance, best practices and minimum standards to vendors and internal Santen as needed. Provide product training to vendors and internal santen as needed. Support sales and medical affairs training, vendor training and other training as required by various functions.
• Oversee document management and CRM systems (example Veeva, IRMS,).
• Develop and manage SOPs/templates/WPs/trainings on MI
• Provide periodic metrics and analytics for products with global insights.
• Lead congress booth process and planning in alignment with TA leads and other MA as relevant. Staff congress booth.

Rythmos DB, a sister company of M2.0 Communications and Media Meter, is a knowledge process outsourcing company that makes use of data, stories and software to help companies accelerate their growth in the international landscape. Our multidisciplinary professionals with over 15 years of experience equip our clients with a holistic approach to building relationships with their customers through their media analytics and reporting services. As a media analyst, you will generate media evaluation reports that enable clients to assess the overall effectiveness of their campaign strategies. You will also partake in making extensive use of qualitative and quantitative research tools including Meltwater, and Media Meter to capture offline and online news, as well as social media sentiment. The data is then used to support key insights that can help clients improve their marketing and communications campaigns.

Core responsibilities:

• Tracking news releases, broadcast coverage, and social media mentions on a daily basis using media intelligence and social listening tools

• Summarizing client stories and mentions, and determining whether they have a positive, negative, or neutral impact on clients

• Interpreting multiple media data and preparing reports in slide format

• Presenting data and insights to clients

• Collaborating with media monitoring partners to develop more effective tools for research and analysis

• Developing more effective reports that provide

Minimum Qualifications

• A degree or background in journalism, media studies, marketing, psychology, or similar fields

• Strong English communication skills

• Strong research and analytical skills

• Attention to detail

• Enjoys working with a team

The Tax Analyst is responsible for preparing, analyzing, and ensuring the accuracy of tax filings and compliance with national and local tax regulations. He/She handles tax computations, reviews tax returns, and monitors tax payments for timely submission to the Bureau of Internal Revenue (BIR). Additionally, he/she assists with tax audits, maintains tax records, and provides support for tax planning and reporting activities to minimize tax liabilities while ensuring legal compliance.

A. LOCAL AND NATIONAL TAX APPLICATION AND PAYMENTS

• Prepares, files, and ensures funding of remittances of various taxes to the Bureau of Internal Revenue and to submit the required reports regularly and timely
• Ensures that all taxes remitted are reconciled with the books
• Prepares application of BIR Permits (Branch Application, ATP, Donation, etc.)
• Assists in the preparation of BIR Audit Requirements
• Takes charge in the safekeeping of BIR documents
• Uploads regularly the filed return and reports in the Storage and Retention system
• Coordinates with the various departments to ensure that the necessary information and documents are provided

As a Consulting Analyst, you will be leading and / or working on VCA engagements where you are expected to:

• Use Visa and external data to analyze client needs and identify opportunities for consulting assignments with Visa’s key clients.
• Deliver Consulting projects. Resolve complex strategic problems. Synthesize and manage complex project structures when required. Manage, facilitate, and implement consulting services and meet client's business targets (assignment objectives, project scope, budget, paperwork, external consultants' supervision, and project delivery).
• Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa’s rich value-added services (VAS) from functions such as Marketing, Products, Risk and Merchant Solutions teams
• Develop propositions by closely working with Client Relationship Managers, promoting the solutions with external clients and, executing and delivering the consulting engagement to clients
• Enable growth and improve profitability across our clients’ payment business through portfolio management and segment expansion

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

The successful candidate will join Visa’s Global Privacy Office as an Associate in the Global Privacy Strategy and Operations team. In this role, you will be interacting with Visa consumers as well as internal stakeholders, helping them to understand how Visa’s Global Privacy Office can support them to understand how Visa uses personal information

• Using Visa’s online Consumer Rights Portal, effectively and efficiently, plan and prioritize Data Subject Access cases to ensure that statutory deadlines are met.
• Correspond Engage with Visa consumers to better understand their requests ensuring that they get the resolution they are looking for.
• Collaborate with cross-functional teams, working with Visa business teams to ensure that Consumer requests actioned efficiently and appropriately.
• Work with Visa’s Digital Rights Management team to ensure that Subject Access requests are moved to Visa Business Technicians for fulfilment.
•  Work with key business stakeholders to help them understand the privacy program, directing them to subject matter experts where appropriate.
• Navigating Visa’s network of Data Protection Officers, escalate complex queries and complaints from Visa consumers.
•  Identify opportunities to improve operational process efficiencies and help to operationalize the improvements.
• Working with business analysists, support the Global Privacy Office metrics program by helping to produce and maintain accurate Data Subject Access request data.

The Subject Access process is global, and requests are received in a multitude of languages. The role will require that requests are translated so that they can be understood and actioned effectively. Tools will be provided to assist with this.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Summary: The Loan Settlement Analyst is responsible for supporting the loan closing process, ensuring all documentation is complete and accurate, and facilitating the efficient and timely closing of LMA and LSTA loans in European and North American Market. This role involves working closely with counterparties, loan agents and clients to ensure timely and accurate trade settlements mainly on S&P loan closing platform- ClearPar.

Key Responsibilities:

1. Loan Documentation:
   • Review loan closing documents (confirms/ transfer certificates, and funding memos) for accuracy and compliance with company policies and regulatory requirements.
   • Ensure all necessary documentation is reviewed for errors, missing, or incorrect information and fixed before the execution date.
   • Organize and maintain loan files, ensuring all documentation is filed correctly and promptly.
2. Communication and Coordination:
   • Communicate with Clients, Counterparties and Agents to gather necessary information and resolve any discrepancies that arise during the closing process
   • Provide status updates to relevant parties throughout the closing process and maintain and prepare a status report.
3. Compliance and Quality Control:
   • Verify that all loan conditions and stipulations are satisfied prior to closing.
   • Ensure client elections on AA and Loan Transfer Certificates are populated in line with requirements
   • Conduct quality control reviews of closing documents to identify and correct errors in time before execution.
4. Customer Service:
   • Provide excellent customer service to clients by addressing their questions and concerns promptly and professionally.
   • Assist clients with understanding the loan closing process and requirements.
   • Facilitate smooth and efficient loan closings, ensuring a positive experience for clients.
5. Administrative Support:
   • Assist with administrative tasks such as data entry, filing, and document management.
   • Support Senior Settlement Analysts and the Client Managers with special projects and tasks as needed.
   • Maintain up-to-date knowledge of loan products, services, and industry trends

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

Octal Philippines Inc. is on the lookout for a dedicated Business Analyst to enhance our growing team. In this role, you will be responsible for identifying business needs, analyzing processes, and developing solutions to optimize performance across the organization. You will collaborate closely with stakeholders to gather requirements, conduct thorough analyses, and ensure that our systems align with business objectives. Your contributions will directly impact the efficiency and effectiveness of our operations.

• Analyze business requirements document, and seek-approval from end user
• Collaborate on project team on completion of deliverables. Facilitates meeting of EMR vendor and company's end-user
• Conduct testing prior to endorsement to end-users. Conducts initial investigation prior to endorsements to EMR vendor
• Document design and resolution to test findings

Qualifications:

• Bachelor's degree in Information Technology, or a related field.
• Minimum of 3 years of experience in business analysis or project management.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Experience with data analysis tools and methodologies.
• Excellent verbal and written communication skills.
• Understanding of system development life cycle (SDLC) and Agile methodologies.

• Health Insurance
• Standard Statutory Benefits
• Allowance

• Manage activities, requests for support and information, and operational issues for Visa’s Global clients and processors in a 24x7 support model. 
• Manage client inquiries using case management tool, email, and/or live chat support service. 
• Efficiently manage several case types such as but not limited to New, Pending, Follow-ups & Email activities.
• Collaborate and/or liaise with Visa internal groups to meet clients' needs aligned with the organization's Case Management procedure while delivering world class client experience.  
• Maintain conformity of documented process and procedures aligned to meet standard risk and compliance policies.
• Involve in identifying key process improvements and client training/retraining opportunities based on inquiry trends and any operational pain-points.
• Provide expanded support to drive improved learning thru training session and mentoring to new hires and peers.
• Participate in periodical meetings with regional counterparts to up-scale knowledge hand-off and sustain alignment between groups.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Octal Philippines Inc. is seeking a skilled Business Analyst to join our dynamic team. In this role, you will be responsible for liaising between business stakeholders and technical teams to identify and document business needs and system requirements. You will play a critical role in analyzing operational processes, recommending improvements, and ensuring that technology solutions align with business objectives. Your ability to translate complex data into useful insights will be invaluable in driving informed decision-making.

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum of 3 years of experience in ERP system analysis and implementation.

• Strong understanding of business processes and ERP systems.

• Proficiency in ERP software such as SAP, Oracle, or Microsoft Dynamics.

• Excellent problem-solving and analytical skills.

• Strong attention to detail and accuracy.

• Ability to work effectively in a team environment.

• Excellent communication and interpersonal skills.

• Experience with system documentation and user training.

• Knowledge of SQL and database management.

• Ability to manage multiple projects and priorities.

• Familiarity with data security and compliance standards.

• Strong organizational and time management skills.

• Ability to work under pressure and meet deadlines.

• Willingness to stay updated with the latest ERP technologies and trends.

Primary Responsibilities  

In-charge for performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures. 

Specific Responsibilities  

• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests, and Analyses and in accordance with the QMS and Safety Polices defined in the Safety Manual. 

• Performs preparation of reagents and test solutions and standardization of volumetric solutions in accordance with the standard test methods. 

• Participates in various proficiency / correlation programs. 

• Operates and maintains equipment used in performing analyses. 

• Reads, understands, and follows proper standard operating procedures 

• Analyzes and interprets standard laboratory test results including statistical quality control charts and uncertainty of measurements 

• Prepares and updates reports related to the analyses performed including statistical quality control charts and uncertainty of measurements for routine tests. 

• Signs worksheet and job instructions. 

• Maintains routine documentation, including worksheets, log sheet entries, sample documentations, etc. Records data precisely and accurately. 

• Coaches lab analysts I, lab technicians, lab aides and OJTs on the performance of test, analyses, and sample preparation. 

• Maintains workplace in a safe and orderly condition. 

• Prepares purchase request for laboratory supplies 

• Requests for cash advance subject to review of immediate superior and approval of Laboratory Operations Manager 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in  meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

The Workforce Analyst is responsible for actioning changes in our workforce management systems, including staff changes, roster changes, and maintenance of agent leave and activity records. Reporting and Analysis also form part of the Workforce Administrator role.

• Action new staff requests and induction groups
• Action staff changes, including team and employment status changes.
• Action staff termination requests
• Work with the Workforce Planner to create accurate rosters that meet the business needs
• Maintain rosters in line with business and staff requests.
• Produce highly accurate reports highlighting results across key business drivers, including trends.
• Analysis of data and reporting to identify emerging trends and anomalies, in order to communicate to workforce planner.
• Analysis of data and reporting to identify business opportunities and continuous improvement
• Work with the business to ensure that key tasks performed drive Business Success.
• Maintain a high level of professional communications with internal and external stakeholders
• Accuracy in all work completed
• Adherence to your schedule
• Maintaining a high standard of output while completing tasks within reasonable timeframes.
• To perform other related tasks as necessary from time to time.

In this role, you are expected to:

• Provide implementation and project management support to Visa client institutions, processors and third-party platforms in the AP region to ensure customer expectations are successfully met.

• Coordinate directly with clients to understand product set up requirements and facilitate product configurations, conversions and maintenance requests without negative client impact.

• As a subject matter expert, acquire and maintain a good understanding of supported solutions to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.

• Be the voice of the customer - Represent clients’ feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.

• Prepare and maintain detailed project scope documents, project plans, status reports, and issue logs across client communications and other channels including Microsoft Dynamics, Teams, and SharePoint.

• Be client-centric, build and enhance positive working relationships with key Visa client institutions and technology partners.

• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines with moderate supervision.

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.

• While the role is based in Pasay, Manila, you will deliver services to clients across the Asia Pacific region.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position Summary

The Analyst, Client Due Diligence Team, will assist in executing the client due diligence and acceptance program in line with stated AML / ATF / Sanctions policies and procedures. This includes conducting client due diligence reviews and conducting ongoing derogatory news monitoring. This role will support the Program Manager, Client Due Diligence Team, in providing AML subject matter expertise and guidance to Visa clients and businesses.

Job Responsibilities

• Execute the CDD Center program in accordance with AML Policies and Procedures.

• Perform periodic AML / ATF client due diligence reviews of existing clients and applicants in accordance with the Global AML / ATF and Sanctions Policy and in the Client Due Diligence and Acceptance Procedures. 

• Actively works with clients to identify potential AML program element gaps and remediation plans.

• Perform ongoing monitoring of Visa clients.

• Ensure close communication and information sharing with client teams.

• Participate in AML/Sanctions and Compliance team meetings.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Operations Analyst is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

The Operations Analyst is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

As a UX Analyst in LegalMatch Philippines, your job is to help the company deliver better products by conducting regular evaluation and testing of our software from an end-user perspective. Your output will contribute towards improving existing features and developing new feature ideas for potential implementation.

Responsibilities:

• Understanding how end users are interacting with our various products and use this knowledge along with your user testing and usability experience to question and identify defects and improvements
• Conducting regular testing for user experience, ensuring that users are learning and using our interfaces more quickly and effortlessly; reporting test findings to Product and QA teams
• Looking into various blockers for conversion and propose improvements
• Working with other analysts in the company to determine baseline for task success rate, time on task, user error rate, and others; conduct analysis and testing in order to help us improve performance based on these measures
• Ensure user journey meets business & customer standards, highlighting issues or improvements during requirements / testing phases  
• Work collaboratively with various stakeholders to meet the needs of customers, contributing domain knowledge and ideas that will help us develop better features for LegalMatch customers.

• At least 3 years of experience as a UX tester/Analyst.
• Creative and tech savvy
• With thorough understanding of UX design, information architecture, and testing for conversion; a background in design thinking will be great
• Passionate about UX and quality
• Proactive and a great communicator

Our ideal candidate possesses the following traits:

• proactive, adaptable, and flexible 
• highly professional 
• has the willingness to go the extra mile to achieve desired outcomes 
• with strong collaboration and communication skills to work effectively with cross-functional teams 
• with strong problem-solving skills  
• committed to continuous improvements and willing to experiment with new approaches and techniques to work processes 

As a global payment system, Visa maintains a global anti-money laundering/counter-terrorist financing (AML/CFT) and sanctions program established under formalize policies and procedures.

In this role, the Quality Assurance (QA) Analyst will support the AML and Sanctions Program Governance Sr. Director in the quality assurance program. The AML and Sanctions Program Governance team member should be able to engage with credibility and authority across Visas global compliance and product teams. The ideal candidate should be able to work independently and be effective in a dynamic, matrixed environment under demanding timelines.

• Using subject matter expertise, perform quality assessment reviews on a sample and targeted basis across various business- as-usual processes

• Identify gaps, inconsistencies, and areas of improvement in processes and within applicable policies and procedures

• Proactively identify and report trends to management

• Prepare quality assurance reports and track responses

• Work with AML and Sanctions team leads to conduct root cause analysis and develop resolution plans

• Work with AML and Sanctions team leads to recommend changes in processes and procedures

• Track resolution cycles from beginning to end and document in a clear and concise manner

• Contribute to the development and implementation of new policies, checklists, and procedures

• Multi-task on various assignments in order to meet deadlines and expectations set forth by management

• Stay apprised of regulatory matters and developments through regular review of appropriate compliance publications and websites and by participating in relevant compliance conferences and other training events

• Perform various ad hoc tasks such as special projects as requested by management

• Assist management with requests from auditors and examiners, as needed

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

In this role, you will have to:

• Analyze existing business process, workflows, and operations within the Program
• Identify process bottlenecks, inefficiencies, and areas for improvement
• Work closely with process owners to understand the requirements and pain points
• Collect, organize and analyze data  related to process performance, quality and KPIs
• Generate reports and insights  from data analysis to drive decision making 
• collaborate with clients and internal stakeholders to gather and document business requirements
• Translate business needs into clear and actionable requirements for process improvement
• Propose and design process improvements and optimization to meet client and company objectives
• Develop detailed process documentation, including flowchart and SOPs
• Manage and oversee the implementation of process improvement and changes