The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

PRIMARY RESPONSIBILITIES:   This position provides technical support and troubleshooting for desktop/laptop systems, software, and hardware with a focus on monitoring the helpdesk queue, email, chats and phones, providing end-users help remotely and on-site. Install, configure, and maintain desktop applications and operating systems. Assist with user account management, including password resets and access permissions. Respond to user inquiries and provide timely resolution to technical issues. The candidate should be self-directed and require minimal supervision. Good communication skills and the ability to write clear documentation are a must. Should be able to work in a team to define application support standards.

JOB RESPONSIBILITIES:

• Experience supporting users remotely, over the phone, email, chat and in person.
• Enter and manage all incidents in the incident management system and act as a liaison between customers and technical escalation teams.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Apply diagnostic utilities to aid in troubleshooting.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
• Assisting with complex troubleshooting and repair activities
• Active Directory administration
• Participating in and prioritizing activities to minimize impact on business.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Engineering, Information Technology or any related field
• Microsoft Office Suite including Teams and OneDrive.
• Active Directory experience (new user creations, password reset, general troubleshooting)
• Endpoint Protection
• Hardware knowledge down to the component level, including installation of new hardware.
• Printer repair/connectivity experience
• Basic networking configuration and troubleshooting knowledge (TCP/IP, NetBeui, DHCP, switches, and cabling).
• 2+ years of experience in Microsoft Windows desktop and server.
• 2+ years of recent experience working in a technical support department providing Desktop Support or Systems Administration to end users.
• Must be able to be both a team player and be able to provide exemplary results while working on projects independently.
• Comp TIA  A+ Computer Specialist Certification (Preferred not required)

Incident Management Analyst

Metro Manila, Philippines
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As an Incident Management Analyst, your role’s importance lies in providing quality content and contributing to our organization’s growth and success.

A SNAPSHOT OF YOUR ROLE
Your day could see you:

• Identify, troubleshoot, coordinate and resolve contact centre facing issues in a timely manner

• Receive, resolve and coordinate requests relating to operational system requirements

• Provides reporting and administrative support across multiple lines of business.

• Request’s handling

• Receive, deliver, and coordinate requests on contact centre operational requirements

• Escalation Handling

• Identify, troubleshoot, resolve, and coordinate contact centre facing issues in a timely manner

• Notify and update users upon resolution of issue via ticketing system and/or phone, chat, email

• Document issues in system issue tracker

• Reports and Administrative Tasks

• Provide daily reports pertaining to but not limited to the following: queue, attendance, escalations, customer facing outages, and BCP related logistics and issues as needed

• Provides support during Disaster Recovery and Business Continuity Plan (BCP) as required.

• Practice and ensure compliance with the organization’s policies and procedures

• Performs other duties as assigned

A BIT ABOUT YOU

• Working knowledge of Microsoft Office Applications

• Strong technical and logical skills; can use different systems and can self-learn

WHAT SUCCESS LOOKS LIKE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

•Collaboration: Brilliant jerks can be brilliant elsewhere.

•Impact: Do, get it done, and create impact.

•Passion: Be positive, bring passion and energy.

•Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

The Arch Re Security & Business Resiliency organization manages the security risk across all aspects of Arch Reinsurance segment, including its affiliates, business. We are currently experiencing incredible growth in order to meet the security needs of the of the world’s most reputable P&C Reinsurance brand. With team members located in over 14 countries, you will have an excellent opportunity to influence the security culture at Arch Re and further develop your career.

As a Business Continuity Disaster Recovery, you will ensure adherence to Arch’s Global business Resiliency and Disaster Recovery Standards, helping the company prepare to content with critical business disruptions in an increasing complex world. As part of our Arch Re Resiliency team, you will support and help maintain a risked-based Disaster Recovery Governance program. This will include driving initiatives with the Corporate Resiliency Office to push world leading resiliency operations in Arch re including prioritizing, tracking, and providing status reporting of compliance, work assignments, projects, and program initiatives.

The ideal candidate will be successful in their field with a proven ability to communicate, implement, and measure Disaster Recovery compliance and resiliency within a large, global, and complex enterprise.

Job Responsibilities

• Under the direction of the Business Continuity Disaster Recovery Manager, help execute the IT Disaster Recovery Program, including leading the design, implementation, and communication of the IT DR activities and processes that ensure the integrity and availability of company data, databases, information systems, and technology.
• Perform risk analysis to identify critical technology operations and systems that are core to continued business operations in the event of a catastrophic event.
• Monitor, coordinate, and lead testing of IT DR Recovery Plans and backup systems.
• Support the development and delivery of training, documentation, and communication of DR procedures across the Arch Reinsurance segment and its affiliates.
• Support the IT DR Program ensuring it’s suitable, workable, and maintained/updated to reflect relevant changes across the entities globally.
• Support and maintain DR governance processes, policies, procedures, and best practices that help keep all DR Program components aligned, current, relevant, actionable, and auditable.
• Support and drive IT DR testing activities with application and infrastructure owners.
• Collaborate with IT operational teams to advance the IT DR Program maturity ensuring replication occurs and processes are active, efficient and effective.
• Participate in providing assurance of outsourced providers DR contractual provisions and validate testing through a rigorous review and challenge process.
• Support process to identify and document gaps/risks and impacts, make recommendations and help drive the development of robust recovery strategies.
• Support process to monitor and report on actual recovery time and point KPIs/KRIs relative to RTO and RPO, including assess and audit Disaster Recovery plan and test protocols, and change management methodology.
• Interface with suppliers and vendors as needed to evaluate software, hardware or services and makes recommendations.
• Work close with the Business Continuity Team and assist as necessary with the technical elements of the BIA/BCP process.

The data analyst is responsible for collection, organization, scrubbing, interpretation, analysis, documentation and dissemination of cat modeling exposure and results. The candidate will process insured exposure schedules to ensure data integrity through queries, views and reports. This candidate will provide underwriting support as part of the US CAT Modeling team.

• Interpret data, analyze results and provide ongoing reports
• Develop and implement data cleansing techniques and strategies that optimize workflow efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze and interpret trends or patterns in exposure and loss data sets
• Filter and scrub data, evaluate for performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Arch Insurance Group is seeking a motivated aspiring actuary to join our team. Our group supports product development and rating filing across all admitted insurance products such as Workers Compensation, General Liability, Commercial Auto, Professional Liability, Property, Travel, Accident, Lenders and Surety, etc.

This position is an excellent opportunity for a new actuarial candidate looking for intellectual and professional challenges, learning actuarial skills and understanding various products in Property & Casualty insurance.

• Collaborate with other pricing actuaries and cross-functional business partners to rollout new programs/products and revise existing products & rate plans.
• Perform rate indication, impact analysis and competitor research to help develop rate plan.
• Maintain and enhance various tools and processes with programming applications (e.g. SQL, Snowflake, Python, VBA) to improve efficiency, scalability and speed-to-market.
• Learn and Understand Property & Casualty insurance products and actuarial concepts/techniques

The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Required Skills/Experience

• Bachelors Degree level education in a numerate subject
• 1-3 Years Professional Experience

The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Required Skills/Experience

• Bachelors Degree level education in a numerate subject
• 1-3 Years Professional Experience

The HR Assistant works with Senior HR Business Partner and is responsible for HR operations assistance to the dedicated client group. The HR Assistant provides general administrative support and HR advice within HR remit. The HR Administrator’s responsibilities include Tier 1 and Tier 2 tasks.

• Complete WD processes, including hiring, onboarding, offboarding, recruitment, and job changes.
• Oversee probation period process and documentation.
• Manage contingent workers hiring process.
• Manage onboarding processes, including document preparation, background checks management, vevo checks, and communication with IT, operations team and hiring managers.
• Manage employee records, including WD and employee files.
• Assist with recruitment processes, such as job advertisement, and resume reviews.
• Assist with invoices administration.
• Assist with recruitment agency communication.
• Support preparation of HR reports.
• Assist with WD projects- system improvement.
• Assist with payroll activities and oversee ADP employee set up.
• Provide guidance to the managers regarding HR and WD processes.
• Assist with preparation of HR communication, including HR updates.
• Assist with HR records management.
• Prepare HR letters.
• Assist with L&D processes, such as planning, reviewing and recording L&D activities.
• Work with Senior HR Business Partner on HR projects.
• Ensure HR system and employee files are correctly updated and up to date.
• Guide employees regarding HR public documents location, system usage, benefits.
• Assist with benefits management.
• Conduct general duties associated with day to day underwriting operations.
• Be proactive in improving processes and communication with all internal and external stakeholders.

General responsibilities:

• Collaborate effectively with other business units.
• Adhere to company’s policies, procedures and local guidance as well as to the legislation.
• Other reasonable duties as directed by the business, within the scope of the role.

The Junior Finance Analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of complex data sets. The candidate will process and reconcile accounts receivable (AR) and cash receipt transactions in the AR subsidiary ledger/system with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support and be part of the Australia Finance team.

• • Input, record, process, reconcille, maintain cash receipts and premium receivable
• Execute daily finance operational activity and document management
• Work closely with Finance & Underwiting operations department in respect of identifying receipts
• Perform allocation or application of cash receipts to written premium
• Analyse, identify and document inconsistencies with booked premium transactions
• Liaise with internal underwriting operations and external brokers to obtain required information
• Analyse, review and allocate items of unallocated cash resolved by underwriting operations team
• Assist in quarter close process and annual audit
• Perform financial analysis, reconciliation and generate key reports
• Assist in preparation of aged debt report
• Weekly reporting to the Australian Finance Reporting Manager on Aged Debt and Unalloated cash.

Total Number of Openings

Chevron participates in E-Verify in certain locations as required by law.

Turnitin partners with institutions to ensure the integrity of global education and meaningfully improve learning outcomes. Today, Turnitin serves over 15,000 institutions globally and is rapidly expanding to reach its five year vision of becoming the definitive global leader in integrity and assessment. This vision requires the sales team that sells a platform with multiple new solutions and creates deeper relationships with customers. With our global go to market teams consisting of sales professionals who work with customers to ensure their success and grow their footprint, the sales operations team focuses on the success of the sales team today but looks ahead to help the sales team achieve their goals with effective data, tools and processes. 

Turnitin is looking for a Sales Operations Analyst to be a partner with the larger commercial Revenue Operations team along with the GTM sales team to help enhance the efficiency and productivity of the sales team, to help facilitate our rapid team expansion and customer growth across the organization. 

As a Sales Operations Analyst you will support direct and indirect sales teams across the organization in analyzing system data to establish and implement process alignment and improvements to align sales strategy. The role will be critical in evaluating the general health of the sales process in order to help Turnitin run effectively and efficiently. You will collaborate with the broader Commercial  Operations team, Marketing, Finance and other stakeholders to ensure the best experience and most efficient processes to drive the sales process.

Our ideal candidate is a professional with knowledge of sales and customer service best practices. To succeed in this role, you should have excellent time management, collaboration and communication skills along with experience of working closely with customer facing sales teams. The person must have very strong organizational skills and an excellent eye for detail. They must also be flexible and willing to dive into every challenge. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be driven and passionate about ensuring the success of the sales team by delivering information.

Key Responsibilities and Outputs

• Based on data analysis, establishes and drives process improvement, adoption, and effectiveness at every level of the sales process, ensuring process compliance
• Support and optimize the use of Salesforce, including assisting with ongoing enhancements and testing
• Helps set and enforce best practices related to Salesforce data hygiene. 
• Works closely with Sales Enablement to create, maintain and deliver onboarding content
• Delivers onboarding of new hires
• Creates and maintains documentation of processes, standard operating procedures, and visuals for training purposes.
• Ensures that training content is up to date and accurate
• Gathers reporting and dashboard requirements to provide visibility to sales teams on pipeline and performance against targets
• Tracks and reports key performance indicators (KPIs) for the sales team, identifying areas for improvement and recommending strategic solutions to achieve sales goals
• Produces and maintains regular and ad-hoc Salesforce reporting and dashboards based on metrics that drive sales velocity for Sales, Marketing and Finance
• Partner with finance, marketing, and other departments to align sales operations with overall business objectives
• Drive the successful execution of project-based initiatives to enhance sales operations efficiency, collaborating with cross-functional teams, ensuring milestones are met and objectives achieved within specified timelines
• Develops and executes change management strategies conducting training sessions and providing ongoing support to ensure the seamless integration of changes and adoption of new processes and tools into the daily operations of the GTM sales team

Proven characteristics for success

• Organized, process driven personality with a solid attention to detail
• Highly organized and accurate
• Highly self motivated/committed
• Ability to manage and assess multiple priorities
• Ability to thrive in a fast-paced environment
• Curiosity and a passion for learning  

● Gathers data from reports of Hyphen Partners and inputs them in their respective trackers
● Creates appropriate data visualizations as required by Senior Data Analysts (DA) and/or the DA Manager
● Providing expanded analytics reporting as per business requirements
● Data extraction and providing information to relevant internal and external stakeholders as required
● Manage data warehouse such as cleaning, checking for erroneous/unusual data inputs, managing duplicate entries, and reports them to Senior DA
● Implement performance monitoring tools and put in place systems to drive performance excellence, with guidance from the Senior DA·
● Works closely with the Senior DA in developing new and improved analytics systems, all the way from prototyping to production

As a Senior Cyber Security Analyst,

You will safeguard our infrastructure and users, minimizing risks posed by cyber threats. You will promptly and effectively handle cyber attacks and data breaches, ensuring minimal recurrence of incidents.

Some of the things we expect you to do are to:

• Assist in monitoring company compliance to IT security policies.
• Assist with incident response and execution of company security incident response plan.
• Monitor and manage security events and alerts from a variety of sources (Azure, Defender, Keeper, Cloudflare etc).
• Assess and mitigate CVE’s and CVSS’s from multiple threat intelligence sources.
• Monitor threat intelligence and ensure risk mitigation and communication through the company where necessary.
• Assist with cybersecurity and phishing training for staff.
• Assist in maintaining and implementing GPO policies in Azure.
• Implement Identity Management via SSO across all MS Azure compliant tools used by the business.
• Works with Network Specialist to manage and monitor VPN and firewall rules.
• Works with System Administrator manage and monitor Azure.
• Ensure that IT security audits are conducted periodically or as needed.
• Assist in the development and maintenance of the Business Continuity (BC) and Disaster Recovery (DR) plans.
• Assist in development, maintenance and testing of the company’s security incident response plan.
• Develop and understand all testing necessary for a successful BC/DR execution.
• Assist and mentor desktop support and end users when they need to install or learn about new security products and/or procedures.

We would need you to be or have the following:

• Understanding of risk, threats, and vulnerabilities.
• Strong grasp of technical security controls with practical implementation experience.
• Proficiency in Microsoft Intune and Defender.
• Competence in Certificates, MFA (Multi-Factor Authentication), Vulnerability Management, and Penetration Testing.
• Familiarity with the NIST Cybersecurity Framework.
• Experience with Microsoft Active Directory or certification.
• Knowledgeable in incident response principles.
• Familiarity with threat intelligence and frameworks like MITRE ATT&CK.
• Exposure to IS027001 and SOC2 security frameworks.
• Familiarity with different IT domains: Network, Infrastructure, Systems Administration, Software Development, Database Administration, Change Management, Incident Management.
• Prior experience with ISO documentation and standards.

It would be awesome if you are or also have: 

• Strong cybersecurity tooling (MDM, Endpoint protection, IDS, WAF, Password Manager)
• Ability to identify gaps and/or risk exposure in programs.
• Strong problem solving and organizational skills.
• Strong written/verbal communication skills.
• Able to interact with stakeholders in cross-functional teams.
• Good team player interested in sharing knowledge and cross-training other team members and shows interest in learning new technologies and products.
• Ability to create quality documents

Be a part of the Smartsourcing crew

Total Number of Openings

Chevron participates in E-Verify in certain locations as required by law.

About You 

Are you looking to combine your strong analytical mind, multilingual skills, and professional attitude with a meaningful job in the growing ESG market? Did you wonder what it would be like to work at a company where your contribution has a real, measurable impact? Do you undertake your work with a high attention to detail?  Are you a good team player, receptive to feedback, and open to interacting with a diverse group of people? Are you ready to go out of your comfort zone and accept new challenges?  

If your answers are YES and you would love to contribute to our mission of providing more transparency to corporate behavior– then this is the perfect role for you! 

Your Responsibilities 

As an ESG Research Analyst, you will play a crucial role in supporting RepRisk's growth and global reach by analyzing and entering risk incidents from NGOs, the internet, print and other media into the RepRisk ESG Risk Platform. RepRisk facilitates the identification and assessment of environmental, social and corporate governance issues which may present financial, reputational and ethical risks. It is used by investment professionals, financial institutions, supply chain managers, multinational corporations and compliance managers. The RepRisk ESG Risk Platform plays an integral role in increasing transparency and ensuring compliance with internal and international standards, thereby helping reduce risk exposure. 

• Identifying and assessing risk incidents related to environmental, social and corporate governance issues 

• Entering newly criticized companies, projects, etc. into the RepRisk® database  

• Summarizing and evaluating the incident according to our proprietary methodology  

You Bring 

• Excellent English writing skills, including strong analysis and editorial skills. 

• A minimum of a Bachelor’s degree. A background in journalism, international relations, environmental, social, or media sciences is a plus 

• A strong interest in environmental, social, and/or corporate governance issues. 

The Jr. Data Analyst with a focus on Inventory Movement, will be responsible for analyzing and interpreting data related to inventory movement per item and per account. The position will play an important role in collecting, analyzing, and presenting data insights to optimize inventory management, identify trends, and drive informed decision-making.

This role requires strong analytical skills, attention to detail, and a deep understanding of inventory management processes.

Key Responsibilities

• Data Collection
• Inventory Movement Analysis
• Performance Monitoring and Reporting
• Process Optimization and Continuous Improvement
• Forecasting and Demand Planning:

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.    

Responsibilities:

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned. 

Job Background and Purpose:

• Citi as the leading global bank is present in 100+ countries, 16 of which are in Asia.  In each of these countries the Central Banks and other financial regulatory bodies require the timely and accurate reporting of prudential requirements and other monetary statistics. The Citi global platform, RegInsight, together with standard data stores helps meet the evolving regulatory reporting needs
• Citi in Asia is rolling out RegInsight for Local Regulatory Reporting (“LRR”) using a standardized and automated approach. A few Asia countries have started to implement RegInsight and more countries will follow in the years ahead
• In order to execute the implementation programs in a more efficient manner, Citi is setting up a centralized team in Asia to support the Asia country programs and the reporting processes. The centralized team members will be mostly based in Manila, which is one of the strategic sites of Citi Finance for US Reporting, and will work closely with representatives in the Asia countries such as Australia, Hong Kong, Singapore and India in meeting the countries’ reporting obligations to their specific regulators

Key Responsibilities of the centralized team members:

RegInsight implementation:

• Review local regulatory reports across the region to identify common reports and set up standards for classification
• Identify and analyze country’s critical data elements and attributes for LRR
• Perform data quality review in particular for data coming from systems other than Genesis
• Help to resolve data issues by interacting with multiple functions like country Finance, FRSS and Global Data Services teams
• Liaise with country Finance SMEs, Technology colleagues of GFTS, and other relevant parties to write LRR rules in Rule Harmony for countries
• Assist country to design and perform UAT and parallel testing
• Support countries to implement other LRR projects e.g. Local RWA Optima RegInsight Implementation program

Others:

• Assist countries to institutionalize global LRR Governance standards and processes for issue tracking and reporting, GRITT maintenance, and to facilitate oversight
• Perform on-going review, e.g. EUCs, to help standardize and optimize current LRR processes to increase efficiency and enhance controls
• Support RegInsight LRR change management activities
• Provide support to in-country Finance teams
• Lead/participate in future process migration activities

Development Value:

• The opportunity to work with people from different functions and different countries
• Opportunities to gain a thorough knowledge of several Finance processes
• Enhance knowledge about banking products and their accounting/reporting rules
• Obtain and enhance knowledge regarding specific regulatory rules in different Asia countries

Knowledge and Experience:

• 4-6 years of work experience in accounting (IFRS, local or US GAAP) financial reporting/auditing role
• Prior experience in regulatory reporting role is an advantage
• Financial product knowledge

Skills:

• Strong planning & organizational skills
• Efficient and effective time management
• Fluent English knowledge
• Professional communication & interpersonal skills
• Excellent analytical skills
• Advanced MS Excel knowledge

Qualifications:

• University/College degree in finance/accounting/IT

Competencies:

• Highly motivated with analytical & problem solving abilities
• Ability to interpret & implement regulatory guidelines & professional standards
• Demonstrated ability to complete tasks within tight deadlines
• Needs to have excellent ability to pay attention to details and handle large volume of data
• Able to work under pressure in different locations and in virtual teams
• Creative, proactive and flexible
• Enthusiastic team player

Preferred/Optional:

• Ability to apply ETL (Enhance, Transform, Load) techniques to transform data into usable format for consumption
• Basic Oracle/SQL/MS-Access knowledge is an added advantage
• Knowledge of an additional Asia language
• Project Management experience and other IT skills

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Job Background and Purpose:

• Citi as the leading global bank is present in 100+ countries, 16 of which are in Asia.  In each of these countries the Central Banks and other financial regulatory bodies require the timely and accurate reporting of prudential requirements and other monetary statistics. The Citi global platform, RegInsight, together with standard data stores helps meet the evolving regulatory reporting needs
• Citi in Asia is rolling out RegInsight for Local Regulatory Reporting (“LRR”) using a standardized and automated approach. A few Asia countries have started to implement RegInsight and more countries will follow in the years ahead
• In order to execute the implementation programs in a more efficient manner, Citi is setting up a centralized team in Asia to support the Asia country programs and the reporting processes. The centralized team members will be mostly based in Manila, which is one of the strategic sites of Citi Finance for US Reporting, and will work closely with representatives in the Asia countries such as Australia, Hong Kong, Singapore and India in meeting the countries’ reporting obligations to their specific regulators

Key Responsibilities of the centralized team members:

RegInsight implementation:

Requirements Phase

• Understand and translate Asia local regulatory report requirements and its interpretation while identifying commonality and standards for classification in liaison with Finance SMEs and Technology Colleagues.
• Decompose the local regulatory report forms / schedule to identify critical information / data and its expected values.
• Prepare documentation to source data from a central database, specifying the actual requirement, expected values, and checks required for the data to be consumed. 
• Prepare documentation to resolve data issues by interacting with multiple functions like country Finance, FRSS and Global Data Services teams.

Rules Development Phase

• Perform Mapping (Rules) Documentation, Writing, and Review in accordance with identified Requirements. 

Testing Phase

• Perform Data Quality review of identified data in partnership with other work streams in the Centralized Team. 
• Perform UAT and Parallel Testing through Test Scripts in partnership with other work streams in the Centralized Team. 

Others

• Support RegInsight LRR change management activities, requirements tracing and rules governance
• Lead/participate in other transformation initiatives to support Finance’s journey to become Best-in-Class Finance.

Development Value:

• Opportunity to work with people from different functions and different countries.
• Opportunity to gain thorough knowledge of Finance processes
• Enhance knowledge about banking products and their accounting/reporting rules
• Obtain and enhance knowledge regarding specific regulatory rules in different Asia countries

Knowledge and Experience:

• 5-7 years of work experience in accounting (IFRS, Local or US GAAP) financial reporting/auditing role
• Regulatory Reporting experience Production or Implementation highly advantageous
• SQL/MS Access knowledge
• Advanced MS Excel knowledge
• Fluent English

Skills:

• Strong planning & organizational skills
• Efficient and effective time management
• Strong interpersonal skills and ability to work with multiple functions 
• Excellent analytical skills

Qualifications:

• University/College degree in finance/accounting/IT
• CPA is advantageous

Competencies:

• Highly motivated with analytical & problem solving abilities
• Ability to interpret & implement regulatory guidelines & professional standards
• Needs to have excellent ability to pay attention to details and handle large volume of data
• Able to work under pressure in different locations and in virtual teams to meet tight deadlines.
• Demonstrated ability to supervise/motivate other team members and through influencing skills to improve relationship with seniors and peers.
• Creative, proactive and flexible
• Enthusiastic team player

Preferred/Optional:

• Ability to apply ETL (Enhance, Transform, Load) techniques to transform data into usable format for consumption
• Hands on project management experience

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Job Family Group:

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Job Background and Purpose:

• Citi as the leading global bank is present in 100+ countries, 16 of which are in Asia.  In each of these countries the Central Banks and other financial regulatory bodies require the timely and accurate reporting of prudential requirements and other monetary statistics. The Citi global platform, RegInsight, together with standard data stores helps meet the evolving regulatory reporting needs
• Citi in Asia is rolling out RegInsight for Local Regulatory Reporting (“LRR”) using a standardized and automated approach. A few Asia countries have started to implement RegInsight and more countries will follow in the years ahead
• In order to execute the implementation programs in a more efficient manner, Citi is setting up a centralized team in Asia to support the Asia country programs and the reporting processes. The centralized team members will be mostly based in Manila, which is one of the strategic sites of Citi Finance for US Reporting, and will work closely with representatives in the Asia countries such as Australia, Hong Kong, Singapore and India in meeting the countries’ reporting obligations to their specific regulators

Key Responsibilities of the centralized team members:

RegInsight implementation:

Requirements Phase

• Responsible to understand and translate Asia local regulatory report requirements and its interpretation while identifying commonality and standards for classification in liaison with Finance SMEs and Technology Colleagues.
• Deliver decomposed local regulatory report forms / schedule to identify critical information / data and its expected values.
• Submit and discuss documentation to source data from a central database, specifying the actual requirement, expected values, and checks required for the data to be consumed. 
• Clearly discuss requirements on data issues by interacting with multiple functions like country Finance, FRSS and Global Data Services teams.

Rules Development Phase

• Deliver Mapping (Rules) Design, Documentation, Writing, and Review in accordance with identified requirements. 

Testing Phase

• Deliver Data Quality review of identified data in partnership with other work streams in the Centralized Team. 
• Complete UAT and Parallel Testing through Test Scripts in partnership with other work streams in the Centralized Team. 

Others:

• Support RegInsight LRR change management activities, requirements tracing and rules governance
• Lead/participate in other transformation initiatives to support Finance’s journey to become Best-in-Class Finance.

Development Value:

• Opportunity to work with people from different functions and different countries.
• Opportunity to gain thorough knowledge of Finance processes
• Enhance knowledge about banking products and their accounting/reporting rules
• Obtain and enhance knowledge regarding specific regulatory rules in different Asia countries

Knowledge and Experience:

• 7-9 years of work experience in accounting (IFRS, Local or US GAAP) financial reporting/auditing role
• Regulatory Reporting experience Production or Implementation highly advantageous
• Basel 2/Basel 3 reporting experience highly advantageous
• Prior experience in IT projects for reporting is an advantage
• Basic Oracle/SQL/MS-Access knowledge
• Advanced MS Excel knowledge
• Fluent English

Skills:

• Strong planning & organizational skills
• Efficient and effective time management
• Strong interpersonal skills and ability to work with multiple functions 
• Excellent analytical skills

Qualifications:

• University/College degree in finance/accounting/IT
• CPA is advantageous

Competencies:

• Goal oriented, highly motivated with analytical & problem solving abilities
• Ability to interpret & implement regulatory guidelines & professional standards
• Needs to have excellent ability to pay attention to details and handle large volume of data
• Able to work under pressure in different locations and in virtual teams to meet tight deadlines.
• Demonstrated ability to supervise/motivate other team members and through influencing skills to improve relationship with seniors and peers.
• Creative, proactive and flexible
• Enthusiastic team player

Preferred/Optional:

• Ability to apply ETL (Enhance, Transform, Load) techniques to transform data into usable format for consumption
• Hands on project management experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

What we expect of you, day to day

In this role you will be primarily responsible for assisting implementation and ongoing monitoring of adherence with compliance controls associated with the regulatory compliance obligations of Visa Payment Limited. Primary focus is on (but not limited to) Payment Services Regulations, Wire Transfer Regulations, Bribery Act, Criminal Finances Act and their application.

• Testing controls that are being performed by wider business first line teams as well as compliance teams.

• Assisting with enhancing First Line of Defense (FLOD) and Monitoring Frameworks to ensure compliance with regulatory requirements.

• Monitoring that risks are being adequately managed.

• Monitoring performance and consistencies across the function and feeding back to the Regulatory Compliance Director and/or Senior Manager.

• Acting as a catalyst for change and improvement in testing.

• Supporting on regulatory compliance reporting.

• Contributing to design, implementation, and on-going reviews (as necessary) of regulatory compliance.

• Contributing to the creation of new monitoring processes, process maps and documenting new procedures where necessary.

• Assisting with formulation of management information and regular reporting, including but not limited to, local dashboard and metric reporting on compliance findings and progress with projects.

• Contributing to the continuous promotion of a strong culture of compliance, including assisting with  delivery of any necessary training and communications.

• Contributing towards the ongoing development  of effective relationships between all relevant Visa Payments teams and their relevant counterparts within the wider Visa organization

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

In this role you will be primarily responsible for supporting the Regulatory Compliance function with implementation and ongoing monitoring of compliance controls associated with the regulatory compliance obligations of Visa Payments Limited.

• Assisting the business and Regulatory Compliance function in the continuous monitoring of our First Line of Defense (FLOD) controls and Monitoring Framework to ensure ongoing compliance with regulatory requirements.

• Ongoing monitoring, of second line of defense (SLOD) controls.

• Assisting with ongoing internal projects.

• Supporting the Regulatory Compliance function with obtaining information to support internal audits and regulatory requests

• Contributing to design, implementation and on-going reviews (as necessary) of the approach and  framework of the regulatory compliance team.

• Supporting the Regulatory Compliance function as required on projects and any other ad hoc regulatory compliance projects.

• Supporting  the function’s regulatory incident management framework.

• Assisting with  the compliance function regulatory training obligations.

• Contributing to regulatory  horizon scanning, including but not limited to consideration of potential business impact, proposed regulatory changes, system & control assessments in line with upcoming changes.

• Ability to construct regular reporting, such as metrics and dashboards.

• Supporting the promotion  and embedding a culture of compliance, including providing input to any relevant training materials to be distributed across Visa Payments Limited.

• Collaborate with relevant stakeholders with regulatory compliance matters.

•  Proactively evaluate current processes and identify any weaknesses.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Accurate and timely turnaround on all payables for various entities  
• Actively monitor AP mailboxes for incoming invoices and vendor statements  
• Code invoices using complex GL, cost center and intercompany allocations 
• Assist with projects that entail problem solving, analysis and reconciliation 
• Provide excellent customer service to internal and external customers  
• Meet various deliverables for monthly and quarterly financial close   
• Collaborate with the AP team for best practices and process improvement 

Quality Analyst for High Velocity Sales Team
Manila, Philippines

OVERVIEW

Quality Analyst manage and implement a company’s quality assurance and control systems to ensure proper execution of products and client satisfaction every time. People in this role are committed to ensuring the sales associates are executing their jobs on the phone flawlessly whenever possible

RESPONSIBILITIES
•    Direct audit activities 
•    Conduct same call observation and frequently evaluate effectiveness of the Business Development Representatives
•    Works in partnership with the Business Development Sales Manager to ensure that all associates are meeting call quality standards
•    Track trends and make recommendations for refresher and/ or up- training to the training and operations team
•    Establish priorities and ensure maximum usage of assigned resources
•    Implement, support, and manage practices for assuring that quality and processes are adhere to standards and internal quality audits
•    Coordinate control plans and action plans to achieve expected results
•    Lead, mentor, and develop sales associate to promote quality awareness and implement quality programs and initiatives
•    Facilitate or lead quality training on quality management tools
•    Ensure that the sales associates are updated regarding new products, processes, and services launched by the company
•    Ensures effective monitoring and evaluation of the sales associates on a regular basis
•    Device systems or matrix to identify opportunities areas of sales associates and ensure proper feedback via Quality emails, instant feedback, counseling, short coaching,
•    Strive for continual improvement of the existing quality monitoring systems and the processes by which they are developed
•    Conduct calibration sessions between the sales managers
•    Develop reports showing inspection and audit performance and improvement opportunities including daily quality score report, performance improvement initiative reports and monthly quality report
•    Develop new ideas to improve overall quality in the process
•    Conduct meetings regularly with inspection and audit team to help consistency in teamwork.
•    Involve in team driven actions to help improvements
•    Runs and analyzes reports and ensues that all reports are accurate and reliable
•    Assumes and performs other duties and responsibilities not specifically outlined here in
•    Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
QUALIFICATIONS
•    Bachelor’s Degree preferred
•    2-3 years working experience in the related field in a BPO setting
•    Can work successfully in an ambiguous, fast paced, growing, deadline-driven environment
•    Accuracy and attention to detail
•    Teamworking skills
•    Results driven 
•    Highly organized 
•    Focus on great internal and external customer service 
•    Ability to manage multiple projects in multiple functional areas simultaneously 
•    Flexibility and adaptability to adjust to changing project needs in evolving situations
•    Independently exercise excellent judgment, discretion and sound reasoning in making important decisions
•    Strong level of proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
•    Excellent professional communication skills required, both verbal and written
•    Must be able to interface with Board members and Partners and consistently exude a pleasant, polished, and professional image
•    Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner
•    Ability to switch gears and frequently reprioritize while keeping a calm and controlled demeanor
•    Must demonstrate excellent interpersonal skills and a strong customer service acumen
•    Must be proactive in anticipating executives’ needs and must consistently demonstrate a strong sense of urgency
•    Required to interact effectively and efficiently with all levels of employees
•    Flexibility for overtime

Join the A-Team and experience the A-Life!

Wrist Service Center is looking for an Information Security Lead. The perfect candidate holds a profound understanding of both GRC and operational aspects of Information Security and is preferably an Information Security Architect. This position will be reporting to the CISO and acting as a team lead for currently 4 local information security Specialists at the Manilla office, while also conducting tasks related to the field. The position will be closely working with HQ Security in Denmark. The entire Manilla team is considered part of the Information Security department, led by the CISO.  

As this security team in Manilla is only just being established, the entire team will take part in defining the capabilities of the team – naturally in collaboration with the HQ Security team and the CISO himself. 

Note that we are also looking for Information Security Specialists with a focus on Governance, Risk, and Compliance, as well as a Team Lead for the Information Security personnel at Manila. You can find those job postings here: https://bit.ly/SR_WSCCareers

What you'll be doing:

Lead the Information Security Team at the Manila office

• Define and align initiatives and tasks with the CISO
• Assist the CISO in 
  • Ensuring high work satisfaction among the Manilla Team
  • Ensuring the Manilla team is trained.
  • Managing our backlog and sprints.
• Define the capabilities of the information security department.  

Risk Management 

• Assist in ensuring quality and necessary pace in assessments. 
• Conduct and review Risk Assessments. 
• Monitor/Audit risks and controls 
• Take the top lead on Third-Party Risk management

Operational Security

• Take part in managing our incidence response capability (Roles, training, playbooks)
• Take part in managing our Vulnerability Management. 
• Assess Security Architecture 

What we're looking for:

• Bachelor’s degree in any course. Graduates in Information Security, Computer Science, Software Engineering, or similar is preferred but not required
• Not required, but holding certifications like Azure Architect, Azure Security, OSCP, OSEP, CISSP, Security+, ISO27001, CISM, CRISC is a plus
• Great English communication skills
• Proven leadership experience
• Knowledge in:
  • Risks management
  • Third-Party Risk Management
  • Control Management
  • Frameworks like ISO 27001/27002/27005, NIST 800-53, NIST CSF, etc. 
  • Defining policies and procedures
  • Network Security
  • Cloud Security (Azure) 
  • MDR/SIEM/Log Analytics 
  • Incident Response
  • Vulnerability and Penetration Testing
  • Identity and Access management (IAM)
  • Technical Security and Risk assessments
  • Disaster Recovery Planning
• Not afraid to challenge the CISO on professional aspects

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila City

Work setup: On-site