Total 419 it analyst job vacancies in makati city national capital region

As a Performance Incentive Analyst, you will play a crucial role in analyzing and optimizing incentive programs within the organization. Your primary responsibility will be to evaluate the effectiveness of existing incentive structures and propose enhancements to drive desired behaviors and outcomes. You will collaborate closely with various departments, including Human Resources, Finance, and Sales, to ensure that incentive programs align with business objectives while motivating employees to achieve peak performance.

Key Responsibilities:

• Conduct thorough analysis of performance data to assess the efficacy of incentive programs.
• Identify trends, patterns, and areas for improvement to enhance the impact of incentives on employee motivation and productivity.
• Collaborate with stakeholders to design and develop incentive programs tailored to different roles, departments, and organizational goals.
• Utilize financial modeling techniques to forecast the costs and potential returns of incentive programs.
• Maintain accurate and up-to-date records of incentive-related data, including performance metrics, payout calculations, and program guidelines. Implement robust data management processes to ensure data integrity and confidentiality.
• Communicate incentive program details, changes, and updates to relevant stakeholders across the organization.
• Monitor ongoing performance trends and evaluate the impact of incentive programs over time. Proactively identify deviations from expected outcomes and propose corrective actions as needed to optimize program effectiveness.
• Continuously seek opportunities to enhance the design and administration of incentive programs through feedback analysis, benchmarking, and best practice research.

• Bachelor's degree in Business Administration, Finance, Human Resources, or related field is a plus!
• Proven experience in incentive program management.
• Proficient in Google Workspace, specifically in Google Sheets.
• Excellent English communication and presentation abilities.
• Detail-oriented mindset with a focus on accuracy and quality in data management and analysis.
• Ability to collaborate effectively across cross-functional teams and influence stakeholders at all levels of the organization.
• Familiarity with incentive plan design principles, performance measurement methodologies, and regulatory compliance requirements.
• Willing to work in the Pacific Time (PST) schedule (8:00 AM - 4:00 PM PST). This is during the graveyard shift in Manila Time
• With own Laptop or Desktop (8GB RAM, core I5 above) with an internet connection of at least 10mbps.

Apply now as an Accounting Analyst and receive a P20,000* signing bonus when you get hired!

Interested in applying? You may send your resume to Careers@GlobalStrategic.com

Location:

Victorias Site

Vic Arcade Bldg., Ground Floor, Osmeña Avenue, Brgy. 1, Victorias City, Negros Occidental

To know more about us, visit our website at www.GlobalStrategic.com

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree, Finance/Accountancy/Banking or equivalent

• Must be familiar with Quickbooks

• Must be able to communicate in English fluently

• Must be able to multi-task and learn quickly

• Must have keen attention to details

• Must have strong analytical skills

• Experience is a plus but not required

Position Type :

Type Of Hire :

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Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together.

About the role

You’ll be working with one of the foremost credit card processing systems in the industry, used by banks and financial institutions across the globe.  

About the team

Works closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.

What you will be doing

• Operate and manage mainframe based test environments.

• Identify and resolve technical defects.

• Develop program logic for new test tools and modify logic in existing test tools and applications.

• Configure technical and application parameters to satisfy client requirements.

• Maintain and integrating new application components.

• Support implementation of new code into the production environments.

• Write technical specifications and other forms of documentation.

• Suggest technical alternatives and improve/streamline processes and systems.

• Ensure deployment of system improvements.

• Conduct planning, analysis and forecasting activities to plan projects and tasks.

• May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

• May provide leadership and/or guidance to other technical professionals.

• Other related duties assigned as needed.

What you bring

• Experience using the Endevor source management system.

• Experience in ZOS mainframe

• Experience in Configuration and release of software systems

• Understanding of software installation methodologies 

• Experience in large-scale credit card processing systems, banking and financial systems is a plus

• Experience in Cobol and work-related technologies is a plus

• Good customer service skills that build high levels of customer satisfaction for internal and external customers.

• Good verbal and written communication skills to technical and non-technical audiences of various levels in the organisation, eg executive, management, individual contributors.

• Good problem-solving, team and time management skills.

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Opportunities to make an impact in fintech.

• Personal and professional learning.

• Inclusive, diverse work environment.

• Resources to give back to your community.

• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The actuarial analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will be responsible for modeling complex problems, reconciling data sets, analyzing trends and summarizing data for review and analysis. The candidate will provide analysis, will process and compile data for reporting and analysis through creating queries, views and reports. The candidate will provide support and be part of the US Actuarial team.

Position Type :

Type Of Hire :

Education Desired :

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We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role: 

A Change Management Analyst is responsible for review and approval of change for basic applications, services, and infrastructure. This role may assist in compilation of quantitative measurements and metrics relating to change activity. Additionally, may be involved in basic process improvement and modification.

What you will be doing:

• Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, federal and third party audit requirements.

• Developing and maintaining standardized change management methodologies, tools and best practices.

• Provide guidance and support to team members ensuring everyone is aligned with the current change process.

• Maintains a calendar of approved and agreed upon product release and infrastructure maintenance schedules. Organize and maintain accurate documentation and reporting on the progress and outcomes of change initiatives.

• Reviews completeness and quality of change information entered in the change management system and works with change owners to correct deficiencies.

• Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes.

• Proactively identify and address roadblocks or issues, implementing efficient solutions to ensure smooth change implementation.

• Provides assistance in the coordination and control efforts of extremely large and complex global projects and initiatives.

• Other related duties assigned as needed.

What you will need:

• Must have at least 7 years of work experience in the IT Industry as a Change Management Analyst

• Must have an exposure on managing and driving change initiatives across multiple platforms and line of business following industry standard change management practice and methodologies.

• Strong understanding on ITSM Processes: Incident Management, Problem Management Change Management

• Strong background with ServiceNow and related modules like CMDB and Change/Incident/Problem/Service Request Management

• Experience in moderating change-related discussions, monitoring change lifecycle and preparing report on qualitative data and change KPIs.

• Adept in using Microsoft applications to present change plans, updates, progress, and outcomes to stakeholders.

• Bachelor’s degree in a relative field or equivalent practical experience.

• Excellent time management skills, effectively prioritize and manage multiple tasks and projects simultaneously.

• Good written and verbal communication skills, flexibility, versatility, dependability

• Strong people management skills with the ability to build relationships to drive change efficiently.

• Skilled in identifying and implementing process improvements.

Bonus if you have:

• ITIL certification is a plus.

• Background with Banking and Payments

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Responsible for setting up and configuring the WFM system according to our clients’ business needs. This includes setting up user roles, permissions, and access levels.
• Collaborate with OSC to manage user accounts, including adding and removing users, resetting passwords, and managing user permissions and access.
• Onboarding of new team members in Genesys systems
• Review and Process change request for making changes or creating new Pulse dashboards.
• Serve as internal support liaison for Genesys system upgrades and testing.
• Maintaining configuration for exceptions, time off, scheduled state groups, etc.
• Collaborating with CCTS to update VQ configurations for Pulse.
• Serve as the first line of technical support for any issues users may encounter.
• Continuously monitor and evaluate the effectiveness of the WFM system, suggest and implement improvements as needed. This could include introducing new features, streamlining processes, or enhancing user experience.
• Ensures that the use of the WFM system complies with all relevant policies, laws, and regulations. This may include data privacy regulations, labor laws, and internal company policies.
• Ensure the integrity of data within the system, including importing and exporting data, and setting up and managing integrations with other systems.
• Provide training and support to users, helping them understand how to use the system effectively.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What’s it all about?

The compliance-risk control framework includes financial crime compliance and regulatory compliance. Financial crime focus is on Anti-Money Laundering (AML), Counter Terrorist Financing (CTF), Sanctions & Anti-Bribery and Corruption (ABC), and on the associated Know Your Customer (KYC) and Know Your Customer’s Business (KYC/B) & Counterparty Due Diligence (CDD) obligations  including primarily but not limited to: -

•           On-boarding counterparty due diligence

•           Transactional monitoring

•           Sanctions screening

•           Suspicious activity identification, monitoring and reporting

What we expect of you, day to day.

• Develop an understanding of Visa Payments business operations and payment processes
• Identify and internally escalate actual or suspected sanctions matches, assisting and supporting other analysts within the team
• Ensure sanction queries are sent in a timely manner in line with our internal SLAs and deadlines set
• Identify trends and use data to suggest improvements to effectively resolve service issues, escalating appropriately.
• Assist with the development of management information in alignment with regulatory and internal policy/risk expectations
• Assist with the review of new controls to mitigate risks and reduce false positives to improve efficiency across the team.

And assist

• Ensuring clients are within legal parameters and not undertaking ML or criminal activities. For example, using screening and monitoring systems to assess client legitimacy.
• Identifying, managing & escalating suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path.
• Ensuring the compliance risk control framework remains aligned with external legislation.
• Conducting and/or overseeing compliance monitoring reviews and audits.
• Promoting and providing advice on best compliance practice within critical business areas.
• Exemplifying the company values and promoting them in all areas of the role, within and without the function.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT NETWORK ENGINEER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities

• Diagnose and troubleshoot network connectivity issues. 
• Planning and implementing network infrastructure projects and technology initiatives based on the customer or business requirements 
• Performing routine network optimization to ensure efficient data flow. 
• Maintaining network configurations, identifying vulnerabilities, and ensure the reliability and security of network devices. 
• Identifying issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution 
• Collaborating with cross-functional teams, clients, and third-party support partners to ensure smooth integration of client network systems. 
• Providing pro-active guidance, mentorship, leadership example, and recommendations to junior team members. 
• Proactively researching and locating necessary tools and processes to identify troublesome trends as they develop. 
• Performing ad hoc IT-operations related assignments and projects as required 

• 1 to 2 years IT Network Engineer experience in a BPO setting or similar 
• Excellent Verbal and Written English communication skills 
• Ability to think outside the box, analytical regarding complex situations 
• Amenable working onsite in MAKATI and MANDALUYONG
• Willing to work Night Shifts 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Lead IT Engineer will be responsible for Application support at ThriveDX.This includes documenting, troubleshooting, and resolving issues in a multifaceted and complex environment.

You will be collaborating with all levels of management within various departments to understand the current state, identify business requirements, and recommend solutions. You will be working in a fast-paced, dynamic environment and will be expected to manage the day-to-day operational and tactical aspects of multiple Implementation projects; effectively communicate plans, progress, and status to internal stakeholders.

This position will also implement and manage other technical and SaaS solutions ensuring security and quality standards are achieved. You will be providing tier two and tier three ticket support, administration of Enterprise Applications, complete project work in an agile methodology, and perform other job-related duties as required.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved.
• Provide support and administration of Atlassian, Azure, Intune, Azure Active Directory,
• Google Workspace, computer hardware, operating systems, and perform other job- related duties as required.
• Participate in project related work to deliver improvements in these solutions.
• Learn about and assist with the support of other applications and platforms, to include solutions like AWS, GCP, Git.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction
• Must be a self-starter possessing excellent time management skills; able to manage
• multiple activities simultaneously while requiring little or no oversight and/or direction
• Must possess a strong combination of project management and technical skills along with excellent Customer communication skills
• Propensity for multi-tasking
• Excellent communication skills both oral and written
• Extremely organized and focused
• Self driven
  

YOU HAVE…

• 3-5 years experience managing Atlassian Cloud products on premium licensing:
• Confluence, Jira Service Management, Jira Projects, Jira Work Management, etc; to
• include building and managing Service Management projects, building automations and
• API based integrations.
• 3+ years of experience developing and maintaining technical documentation in Confluence
•  2-4 years experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365
• 2+ years of experience integrating systems with Azure and deploying SSO + MFA
• 3-5 years of Technical support experience is required.

● Experience troubleshooting in a multi-user high availability 24x7 environment

● Experience in PC repair, troubleshooting and deployment (Windows and MAC)

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Lead IT Engineer will be responsible for Application support at ThriveDX.This includes documenting, troubleshooting, and resolving issues in a multifaceted and complex environment.

You will be collaborating with all levels of management within various departments to understand the current state, identify business requirements, and recommend solutions. You will be working in a fast-paced, dynamic environment and will be expected to manage the day-to-day operational and tactical aspects of multiple Implementation projects; effectively communicate plans, progress, and status to internal stakeholders.

This position will also implement and manage other technical and SaaS solutions ensuring security and quality standards are achieved. You will be providing tier two and tier three ticket support, administration of Enterprise Applications, complete project work in an agile methodology, and perform other job-related duties as required.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved.
• Provide support and administration of Atlassian, Azure, Intune, Azure Active Directory,
• Google Workspace, computer hardware, operating systems, and perform other job- related duties as required.
• Participate in project related work to deliver improvements in these solutions.
• Learn about and assist with the support of other applications and platforms, to include solutions like AWS, GCP, Git.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction
• Must be a self-starter possessing excellent time management skills; able to manage
• multiple activities simultaneously while requiring little or no oversight and/or direction
• Must possess a strong combination of project management and technical skills along with excellent Customer communication skills
• Propensity for multi-tasking
• Excellent communication skills both oral and written
• Extremely organized and focused
• Self driven
  

YOU HAVE…

• 3-5 years experience managing Atlassian Cloud products on premium licensing:
• Confluence, Jira Service Management, Jira Projects, Jira Work Management, etc; to
• include building and managing Service Management projects, building automations and
• API based integrations.
• 3+ years of experience developing and maintaining technical documentation in Confluence
•  2-4 years experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365
• 2+ years of experience integrating systems with Azure and deploying SSO + MFA
• 3-5 years of Technical support experience is required.

● Experience troubleshooting in a multi-user high availability 24x7 environment

● Experience in PC repair, troubleshooting and deployment (Windows and MAC)

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Lead IT Engineer will be responsible for Application support at ThriveDX.This includes documenting, troubleshooting, and resolving issues in a multifaceted and complex environment.

You will be collaborating with all levels of management within various departments to understand the current state, identify business requirements, and recommend solutions. You will be working in a fast-paced, dynamic environment and will be expected to manage the day-to-day operational and tactical aspects of multiple Implementation projects; effectively communicate plans, progress, and status to internal stakeholders.

This position will also implement and manage other technical and SaaS solutions ensuring security and quality standards are achieved. You will be providing tier two and tier three ticket support, administration of Enterprise Applications, complete project work in an agile methodology, and perform other job-related duties as required.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved.
• Provide support and administration of Atlassian, Azure, Intune, Azure Active Directory,
• Google Workspace, computer hardware, operating systems, and perform other job- related duties as required.
• Participate in project related work to deliver improvements in these solutions.
• Learn about and assist with the support of other applications and platforms, to include solutions like AWS, GCP, Git.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction
• Must be a self-starter possessing excellent time management skills; able to manage
• multiple activities simultaneously while requiring little or no oversight and/or direction
• Must possess a strong combination of project management and technical skills along with excellent Customer communication skills
• Propensity for multi-tasking
• Excellent communication skills both oral and written
• Extremely organized and focused
• Self driven
  

YOU HAVE…

• 3-5 years experience managing Atlassian Cloud products on premium licensing:
• Confluence, Jira Service Management, Jira Projects, Jira Work Management, etc; to
• include building and managing Service Management projects, building automations and
• API based integrations.
• 3+ years of experience developing and maintaining technical documentation in Confluence
•  2-4 years experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365
• 2+ years of experience integrating systems with Azure and deploying SSO + MFA
• 3-5 years of Technical support experience is required.

● Experience troubleshooting in a multi-user high availability 24x7 environment

● Experience in PC repair, troubleshooting and deployment (Windows and MAC)

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

The Actuarial Analyst provides Reserving and Pricing support as part of the UK General Insurance Actuarial team.  The candidate will process, validate and interpret data to statistically model and determine results for the business. The candidate will be required to develop, maintain and update reports and communicate results into the Senior members of the Actuarial team.

Business Systems Analyst

The Business Systems Analyst is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

The BSA performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals.

• Works with the business users and DPM/Proxy DPM to accurately capture all stakeholder requests and translate them into system specifications. Writes user stories based on the epics or larger scope stories created by the DPM/Proxy DPM. Meets INVEST and DOR criteria for stories. Works with the Sprint team on breaking stories down into smaller vertical slices.
• Identifies and captures Acceptance Criteria for user stories. Works with the testers to ensure that all software components are tested adequately. Reviews test cases in Test Rails, collaborates with Developers and Testers on the right number of tests, types of tests applicable for the story, and the story DOD. Accepts the story on behalf of the DPM/Proxy DPM, confirms it meets the DOD.
• Collaborates with QA on documenting bugs found in non-production environments, captures them in Jira, meets DOR for bugs. Helps PDM/Proxy DPM prioritize non-prod bugs and issues, based on potential Production impact.
• Assists Support group with identifying DOR for Production bugs.
• Leads the end-to-end/integration testing, assists DPM in planning of the test effort. Collaborates with the business users/SMEs/stakeholders on the use cases and test cases.
• Maintains product and system documentation in Confluence, Miro, and other tools. Collaborates with BPMs, analyzes, maps, and communicates current state and future state business processes.
• Continuously builds relationships with business users (key and designated stakeholders, business users, BPMs), obtains and grows knowledge about the business process. Serves as an SME on the Product Team.
• Leads or assists DPM/Proxy DPM in sprint ceremonies like backlog refinement and sprint review/demo.
• Assists DPM/Proxy DPM in in providing Release notes with a specific use case, screen shots, detail on the changes, etc.

Job Responsibilities

• Be the SME for the application area your team owns. Have deep understanding of the current workflow, rules, dependencies, potential impacted areas. Always continue learning your application, understand new features being developed, be the gatekeeper of the consistency and cohesiveness across screens, actions, data, etc.
• Speak the Business language. Understand and be able to articulate the business process from the user’s standpoint. Remember, they are not limited to our application, their process involves multiple systems, as well as manual components (excel, email, verbal communication). Build relationship with users and business SMEs, keep learning from them - shadow, ask for their training documents.
• Create and maintain documentation, take initiative, refer other team members to your documents.
• Write great user stories - small, concise, well defined, with just enough number of details. Refine and break them down with the team, be the champion of the vertical story split.
• Be the gatekeeper of quality on the team. Create Acceptance criteria, help QA understand the system’s expected behavior. Review the test cases in Test Rails, help QA find a way to figure out the system’s actual behavior and make sure it marches the AC. Create plans for end-to-end testing, document use cases, hep QA plan. Decide what needs to be automated as part of the regression test suite.

MS Transverse is looking for a dynamic and engaging Financial & Treasury Analyst who is looking for an opportunity to join an industry-leading Property & Casualty insurance carrier focused on partnering with Reinsurers, MGAs/Program Administrators, and InsurTechs.

We provide access to commercial and personal lines utilizing our admitted and non-admitted capabilities across all US jurisdictions. You would join a deeply experienced and broadly talented operating team where your experience and drive will become instrumental in further growing our business.

The Financial & Treasury Analyst plays a key role within the organization and Finance/ Accounting Department. We are looking for someone who is a fast learner, a proactive thinker, and can thrive in a fast-paced environment. We are looking for someone who is results orientated, a problem solver, with a strong attention to detail.

Job Responsibilities

• Assist with financial planning/budgeting
• Assist with monthly rolling forecast
• Assist with financial modeling and development
• Assist with monthly financial reporting
• Assist with the preparation of financial dashboards and KPIs to support management decision
• Assist with Board and Committee presentations
• Assist with providing internal, external, insurance/reinsurance regulators, and rating agencies with information
• Assist with financial analysis of competitors, reinsurers, MGAs/MGUs
• Gather data from different sources in a highly organized and detail oriented manner
• Document variances in relation to plan and forecast
• Perform cash forecasting and assist in ensuring proper cash flow planning
• Gather key information for cash positions to aid in investing and borrowing decisions
• Develop new and maintain existing banking relationships to update account information, communicate transactional issues and setting up new accounts
• Setup/ process outgoing wires, EFT, and ACH transfers
• Provide timely responses to the Accounting/Finance mailbox inquiries to follow up or escalate issues accordingly
• Prepare/ submit cash activity for the general ledger
• Maintain Bank Reconciliations
• Work closely with the investment team to coordinate activities between the departments
• Aid with tracking alternative investment fund activity
• Assist with internal control risk assessments and documentation related to general finance controls and the banking/ investment processes
• Analyze, troubleshoot, and resolve transactional issues in a timely manner
• Assist with accounting month-end close including journal entries and reconciliations related to cash, and annual audits
• Ensure operational excellence by supporting management and taking on projects as assigned

Perform all cash related aspects of facultative assumed & ceded accounting including cash entry, cash application, cash reconciliation, and assist with collections.

• Enter daily cash receipts and disbursements in the reinsurance system
• Apply cash receipts and disbursements
• Assist in collecting overdue account receivable/payable balances
• Research, document, and resolve unapplied cash issues
• Work closely with other Reinsurance Accounting team members to resolve cash discrepancies
• Prepare monthly cash reconciliation
• Prepare monthly billing statements
• Review and post bound XOL contracts in the reinsurance system
• Ensure effective SOX controls are maintained and followed
• Ad hoc related tasks as needed or other duties as required to support the team

The Catastrophe Modeling Analyst – Junior is responsible for quantifying the catastrophe risk on inward reinsurance contracts of Arch Re. Major tasks will include analyzing catastrophe modeling data from insurance clients in third party software, researching catastrophe risk, and creating reports related to the company’s risk exposure.

• Leverage third-party catastrophe models to obtain estimates of catastrophe risk of Arch Re's cedents.
• Justify and explain the cat model outputs and ensure that they are reasonable and correct.
• Generate other reports to give a complete picture of the cedents' catastrophe exposure.
• Handle independently the cat pricing for simple reinsurance submissions.
• Handle with minimal supervision the cat pricing for more complex reinsurance submissions.

The Catastrophe Modeling Analyst – Junior is responsible for quantifying the catastrophe risk on inward reinsurance contracts of Arch Re. Major tasks will include analyzing catastrophe modeling data from insurance clients in third party software, researching catastrophe risk, and creating reports related to the company’s risk exposure.

• Leverage third-party catastrophe models to obtain estimates of catastrophe risk of Arch Re's cedents.
• Justify and explain the cat model outputs and ensure that they are reasonable and correct.
• Generate other reports to give a complete picture of the cedents' catastrophe exposure.
• Handle independently the cat pricing for simple reinsurance submissions.
• Handle with minimal supervision the cat pricing for more complex reinsurance submissions.

We are looking for a committed and competent IT Service Desk Agent to become the new member of our Global IT Service Desk team in Manila. We are looking for a professional, responsible and self-reliant individual to help our Global IT Service Desk team in Avaloq which requires close collaboration with all IT team members and users worldwide.

Your key tasks 

• Serve as the first point of contact for end users seeking technical assistance over the phone, email, and tickets
• Fixing the problems identified by users
• Capture and conduct progressive incident analysis and remediation of incidents
• Support end users via tickets, phone, email, and remote access
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
• Documentation of systems, procedures and processes
• Processing IT service requests and managing the request fulfillment process 
• Provide accurate information on IT products or services

To support the Global IT User Support team, we are looking for a committed and skilled IT User Support Specialist. Due to our internationalization strategy, the User Support team must cover some other global locations remotely. Therefore, we are looking for a competent, responsible and independent person who helps us make this Global IT User Support Team a success. This requires close cooperation with all IT team members and users worldwide.  You will be part of a warm, friendly and welcoming culture within the  Manila Office, so we expect you to be equally warm and welcoming.

Your key tasks

• Solve the problems encountered by the users
• 1st and 2nd level support
• Recording, dispatching, carrying out progressive incident analysis, and resolving incidents
• Supporting internal users via tickets, phone, remotely, and on-site assistance
• Document systems, procedures, and processes
• Handle IT service requests and manage request fulfillment process 
• Be responsible for the management of end-user assets and devices

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

AECOM is seeking an Analyst Project Controller to be based in Manila, Philippines

Provides objective analysis and sound judgement with application of principles and techniques to evaluate and report project performance from concept study to construction & startup including practical assessment of schedule completion and expected final cost. Competencies include setup of work breakdown structure, establishing levels of control and detail, planning and scheduling, cost analysis and forecasting, progress measurement, earned value performance, risk analysis and change control.

Responsible for managing, controlling, forecasting and reporting cost and schedule performance for projects throughout the organization. Services include setting up and managing project controls systems (including setup of work breakdown structure), capturing to-date progress and expenditure data, analyzing to-date performance data, forecasting at-completion performance data (EAC costs, hours), analyzing project risks (contingency management), managing change and incorporating scope variations into schedule and cost deliverables, and preparing associated reports.

Duties and Responsibilities

• Introduced to the company financial and cornerstone systems and processes. 

• Introduced to financial terminology, measures, concepts and principles for analysis of financial data.

• Exposed to processes that increase recognition of financial impact of various project actions.

• Exposure to WBS concepts and principles.

• Researches data for subsequent use in analyzing cost and schedule analysis.

• Developing knowledge of accounting principles.

• Developing ability to use drawings and specifications. 

• Exposed to progress/performance data and associated concepts and principles. Assists in the collection of progress data and review of performance trends.

• Develops knowledge of earned value concepts, principles and methodology.

• Collects data and produces an initial analysis on manpower, labor hour, and labor cost requirements versus budget limitations. 

• Collects data and produces an initial analysis for tracking actual cost to funding limitations.

• Provides support for tracking purchase orders and subcontract commitments and expenditures.

• Exposed to the concepts and principles of project revenue and cost.

• Develops knowledge of scope control and change management.

• Exposure to basic scheduling and cost baseline fundamentals, concepts and principles.

The Business Systems Analyst II is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

The incumbent performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals.

1. Work with the business users and DPM to accurately capture all stakeholder requests and translate them into system specifications which typically include functional, non-functional, user interface, reports and external interface specifications.
2. Work with software engineers to ensure that the engineering realization is in accordance with the business specification.
3. Work with the testers to ensure that all software components are tested adequately and Participates in Quality Assurance testing as the IT workload requires.
4. Provides guidance to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
5. Manages requirements risks by proactively tracking and communicating issues, and devising methods to mitigating them.
6. Liaise with other project and program areas to coordinate interdependencies and resolve issues.
7. Analyzes, maps and communicates current state and future state business processes.
8. Supports business units in the resolution of in-depth user questions and issues.
9. Maintains a working knowledge of new technology and business analysis standards & practices.
10. Collaborates with IT management to define and develop documentation & business analysis artifact standards, guidelines, processes, and templates.

JOB DESCRIPTION AND RESPONSIBILITIES

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. 

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it, you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the standard working hours in future based on the business requirements

Key responsibilities include:

• Continual improvement of services and processes
• Building strategic partnerships throughout the organization
• Managing services throughout their lifecycle
• Influencing decisions as a customer advocate
• Facilitating transparent communication and collaboration
• Providing clear, weekly reporting focused on results and milestones

The ideal candidate should have a strong IT background, understand the evolving needs of the business, and have a passion for process improvement. They should balance empathy with the ability to explain limitations, understand the cost implications of services, and be able to back decisions with data. Excellent communication, interpersonal skills, and a commitment to delivering quality services are essential.

The candidate must be comfortable providing ITSM services autonomously and building strong relationships with staff and leaders globally. They should use analysis and relationships to improve the user experience in their region and beyond. The candidate will be expected to provide clear reporting and KPIs on a monthly basis, and track milestones in our systems for visibility.

The successful candidate will demonstrate emotional intelligence, executive presence, and the courage to highlight inconsistencies. They should be self-motivated, committed to enhancing ITSM processes, and eager to improve Visa through discussion, influence, leadership, and action. They will be expected to create plans with milestones and dates for optimal value achievement and provide professional proposals for ITSM service improvement on a quarterly basis.

Essential Functions include:

• Prioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targets
• Analyzing ServiceNow data to identify service gaps and drive improvements
• Meeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needs
• Driving service transition and integration activities beyond minimum requirements, striving for world-class delivery
• Developing actionable plans with key deliverables/milestones, eliminating ambiguity
• Communicating with high energy, excellent verbal, written, and presentation skills are essential
• Creating clear and actionable service-related communications for distribution to targeted audiences
• Building partnerships and encouraging collaboration to maximize continual improvement opportunities
• Transforming complex technical concepts into precise, audience-appropriate language
• Leading in ambiguous high-pressure situations and working independently with limited direction
• Prioritizing and managing a wide range of competing initiatives
• Taking ownership of urgent customer items and building strong relationships with internal customers
• Optimizing service delivery by aligning technology owners with best practices and methodologies
• Challenging assumptions and the status quo, exhibiting strong organizational courage
• Developing persuasive business plans and proposals that maximize return on investment
• Exhibiting strong problem-solving skills and critical thinking techniques
• Understanding organizational change management and user experience improvement techniques
• Engaging professionally with people at all levels, using strong interpersonal skills
• Managing time and priority with attention to detail across a wide array of competing initiatives
• Integrating into a team of technical, process improvement and change management professionals
• Providing quarterly written proposals to leadership on biggest ITSM opportunity areas to serve Asia Pacific

The successful candidate will possess the following qualities:

• Strong ideation and problem-solving skills
• Results-oriented with a continuous improvement mindset
• Coachable and positive attitude
• Strong and concise communicator, effective listener, and empathetic
• Self-sufficient in admin tasks and effective at prioritizing

Additional responsibilities include tracking goals on a weekly basis, presenting monthly reports and strategy updates, showcasing milestone progress, and meeting or exceeding goal targets with weekly reporting. The successful candidate will demonstrate a high degree of autonomy and ownership, and possess excellent communication skills.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site) or more of the time based on business needs.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The IT HelpDesk Manager will spend approximately 20% of their time working on projects and 40% supporting SaaS applications and working on Service desk tickets. This position collaborates with all levels of management within various departments to understand the current state, identify business requirements, and recommend technologies. The IT HelpDesk Manager works in a fast-paced, dynamic environment and will be expected to prioritize and work on multiple projects and tasks simultaneously.

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved. 
• Provide support and administration of Azure, Intune, Azure Active Directory, Google, computer hardware, and operating systems, and perform other job-related duties as required.
• Participate in project-related work to deliver improvements in these areas.
• Learn about and assist with the support of other applications and platforms, including solutions like Atlassian, AWS, GCP, and Git.

Team Management

• Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases

• Ensure that team members are properly trained and working consistently to meet client needs
• Ensure that the team meets company and client-specific KPI targets through product/service training

Internal Coordination

• Performing analyses on CIS efficiency and integration.
• Reporting to management on CIS development, implementation, and progress.
• Collaborating with development teams and departments, as well as incorporating user feedback.
• Ensuring CIS innovation and implementation.
• Overseeing CIS user testing and adjustments.
• Ensuring that products and services are delivered on time and within budget.
• Managing software and hardware installations and upgrades.
• Maintaining computer network infrastructure and ensuring network security.
• Hiring and training new Tech staff.

External Communications

• Be familiar with the client’s key contacts, unique requirements, and operating processes
• Demonstrate mastery of the company and client’s offerings (i.e. its products and services)
• Understand, investigate, and solve any complex client requests or complaints
• Identify opportunities for continuous improvement and scaling growth.
• Writing progress reports and delivering presentations to the relevant stakeholders.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.
• Excellent problem-solving and analytical skills 
• Ability to work independently, leveraging available tools and resources 
• Strong communication skills, both verbal and written
• Strong organizational skills with the ability to manage multiple priorities.
• Strong attention to detail to ensure the accuracy of all work 

YOU HAVE…

• 3-5 years experience leading onshore/offshore teams in a remote work environment
• 3-5 years experience with ITIL and managing Critical incidents
• 3-5 years of experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365
• 3-5 years experience with Atlassian products: Confluence, Jira Service Management, etc
• 3-5 years experience with endpoint security products.
• 2+ years experience with developing KPIs / SLAs and using those metrics to drive continuous improvement in the HelpDesk.
• 2+ years of experience integrating systems with Azure and deploying SSO + MFA.
• Experience managing DNS, SPF, and DKIM.
• Experience troubleshooting in a multi-user high availability 24x7 environment.
• Experience in PC repair, troubleshooting, and deployment (Windows and MAC).
• 3+ years of experience developing and maintaining technical documentation in Confluence.
• Should have one or more of the following certifications: Azure, IAM, Intune, or other industry-relevant certifications related to Microsoft, Google, or AWS products.
• 2+ years experience working in an Agile environment, including project management of resources on the HelpDesk team.
• 2+ years of experience developing and driving process workflow improvement 
• 2+ years experience with Asset lifecycle management
• 2+ years experience in vendor management
• Experience administering Azure, AWS, Google, GCP.
• Experience with domain registrars - GoDaddy \ Route53 \ Wix.
• Experience one or more scripting languages, like PowerShell, Ansible, etc…
• Experience automating workflows.
• Experience with Modern Campus DestinyOne
• Experience with budgeting
• Experience de-escalating heated conversations
• Experience with SQL databases and queries

• Law Benefits
• Private Health Insurance
• Paid Time Off
• Training
• Life insurance
• Mental Health Support
• Learning and Development Programs