Job Description

• Assist in requirements analysis and solutions design.
• Assist in project management deliverables (network matrix, implementation plan, etc.)
• Provide configuration, and administration support for one or more of the following platforms: a.) Microsoft 365 b.) AWS c.) JumpCloud d.) CrowdStrike e.) Slack f.) Atlassian g.) Docusign h.) ProofPoint. i.) GlobalSign
• Assist in Knowledge Transfer for the implemented solutions.
• Work with Security Governance Team to ensure compliance with Cybersecurity-related regulations and industry standards.

Minimum Qualifications

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Knowledge in cyber security-related duties such as incident detection and response, and forensics;
• Up to date knowledge of the latest cybersecurity trends
• Knowledge and experience in the following:

Microsoft 365
AWS
JumpCloud
CrowdStrike
Slack
Atlassian
Docusign
ProofPoint
GlobalSign

• Experience in CrowdStrike is an advantage
• With experience in Incident Response
• Willing to work FULLY ONSITE

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

A Quality analyst will play a vital role in ensuring the delivery of high-quality and accurate virtual assistance services in the healthcare industry. You will be responsible for monitoring and evaluating the performance of virtual assistants, identifying areas for improvement, and implementing quality improvement initiatives to enhance overall service delivery.

TASKS:

• Monitor and evaluate virtual assistants' performance through call and email monitoring, assessing adherence to quality assurance guidelines and service level agreements.
• Identify areas for improvement in virtual assistants' performance, providing constructive feedback and coaching to virtual assistants to enhance their performance and effectiveness.
• Conduct regular audits and spot checks to validate the accuracy and completeness of tasks completed by virtual assistants.
• Document and track quality assurance findings, trends, and recommendations for continuous improvement.
• Collaborate with cross-functional teams to ensure consistent adherence to quality standards.
• Collaborate closely with Client Services Managers to discuss the performance metrics of VAs.
• Communicate effectively to highlight VAs' strengths and AFIs.
• Develop action plans for improvement based on feedback from CSMs and clients.
• Create comprehensive process flows for various tasks handled by VAs.
• Ensure all process flows are up-to-date and reflect the current best practices.
• Collaborate with teams to streamline processes and improve efficiency.
• Develop and maintain QA forms tailored to specific tasks and client requirements.

QUALIFICATIONS:

• Excellent analytical and problem-solving skills.
• Strong attention to detail and ability to multi-task.
• Excellent communication and interpersonal skills.
• At least 2 years of experience in a quality assurance or quality management role, preferably within the healthcare industry. (Experience in Fertility and Mental Health is preferred but not required)
• Proficiency in using quality monitoring tools and software.
• Ability to work well in a team environment and collaborate with cross-functional teams.

PRIMARY

• Computer Processor: at least Intel Core i3-5th gen (2015 or later) AMD Ryzen 3
• Computer Memory/RAM: at least 8.00 GB
• Computer Operating System: at least Windows 10 / Mac OS Ventura
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output

BACK-UP

• Computer Processor: at least Intel Core i3-3rd gen (2015 or later) or similar
• Computer Memory/RAM: at least 4.00 GB
• Computer Operating System: at least Windows 10 / Mac OS Ventura
• Headset: Any USB-type headset with noise-cancelling feature (Optional)

RATE AND REWARDS:

• Rate is as high as $850 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Performance-Based Increase
• Permanent Work From Home

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Network Delivery Team provides managed IT services for FIS clients. The high caliber members are among the technology leaders within FIS, utilizing multiple technologies and vendors. This team requires motivated members who are ready to develop personally and professionally as FIS grows to meet the challenges presented by today’s global economies.

What will you be doing:

• Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, and SD-WAN devices.

• Implements and manages SD-WAN solutions using VMware VeloCloud SD-WAN.

• Troubleshoots and resolves network issues related to SD-WAN deployments.

• Collaborate with cross-functional teams to integrate SD-WAN solutions with existing network infrastructure and applications.

• Provides technical support and guidance to team members on SD-WAN best practices.

• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.

• Monitors, responds, and provides resolution for all network problem and incident tickets.

• Utilizing ServiceNow, documents status updates and problem resolutions.

• Performs customer service duties and responds to customer requests as defined by management.

• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.

• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.

• Prepares activity reports as requested by management.

• Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.

• Maintains network services documentation related to work area.

• Completes network change requests in accordance with service level agreements.

• Maintains network lab and equipment inventory.

What you bring:

• With experience in supporting WAN, LAN, WLAN networks

• Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS

• Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture

• Requires knowledge of basic office tools

• Ability to understand and apply technical concepts

• Team skills, including the ability to establish and maintain effective working relationships

• Flexibility, versatility, dependability

What we offer you:

• Competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Network Delivery Team provides managed IT services for FIS clients. The high caliber members are among the technology leaders within FIS, utilizing multiple technologies and vendors. This team requires motivated members who are ready to develop personally and professionally as FIS grows to meet the challenges presented by today’s global economies.

What will you be doing:

• Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, and SD-WAN devices.

• Implements and manages SD-WAN solutions using VMware VeloCloud SD-WAN.

• Troubleshoots and resolves network issues related to SD-WAN deployments.

• Collaborate with cross-functional teams to integrate SD-WAN solutions with existing network infrastructure and applications.

• Provides technical support and guidance to team members on SD-WAN best practices.

• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.

• Monitors, responds, and provides resolution for all network problem and incident tickets.

• Utilizing ServiceNow, documents status updates and problem resolutions.

• Performs customer service duties and responds to customer requests as defined by management.

• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.

• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.

• Prepares activity reports as requested by management.

• Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.

• Maintains network services documentation related to work area.

• Completes network change requests in accordance with service level agreements.

• Maintains network lab and equipment inventory.

What you bring:

• With experience in supporting WAN, LAN, WLAN networks

• Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS

• Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture

• Requires knowledge of basic office tools

• Ability to understand and apply technical concepts

• Team skills, including the ability to establish and maintain effective working relationships

• Flexibility, versatility, dependability

What we offer you:

• Competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Your Responsibilities 

As an ESG Research Analyst, you will play a crucial role in supporting RepRisk's growth and global reach by analyzing and entering risk incidents from NGOs, the internet, print and other media into the RepRisk ESG Risk Platform. RepRisk facilitates the identification and assessment of environmental, social and corporate governance issues which may present financial, reputational and ethical risks. It is used by investment professionals, financial institutions, supply chain managers, multinational corporations and compliance managers. The RepRisk ESG Risk Platform plays an integral role in increasing transparency and ensuring compliance with internal and international standards, thereby helping reduce risk exposure. 

• Identifying and assessing risk incidents related to environmental, social and corporate governance issues 

• Entering newly criticized companies, projects, etc. into the RepRisk® database  

• Summarizing and evaluating the incident according to our proprietary methodology  

Key responsibilities:

We’re on the lookout for a technical specialist, whose research, communication and comprehension is second to none.

Your first project will be working with the engineering team who are delivering our Freight management system to provide detailed integration specs across ERP, WMS and Ecomm. Your future responsibilities may extend to one of our many other projects.

What we’re looking for:

• Tech: Passionate about tech, confident with data, databases, and coding languages.
• SQL:  You can understand and query relational data using SQL.
• Technical Requirements: Detailed technical requirements are your second nature.
• Prototyping: Bring technical solutions to life visually, including wireframes and UML diagramming.
• QA: Ensures software meets high standards.
• Cybersecurity: Grasp of security principles to keep data safe.
• Domain Knowledge: You have product exposure to popular ecommerce and logistics platforms. You are motivated to learn and analyse many more platforms.
• Integration Tech: Deep understanding of protocols used for integrations, including API (REST, GraphQL, OAuth), FTP, Webhooks, Email.
• Integration Design: Can create structured documentation targeted for developers that describes how data is mapped between systems.
• Data: Experience with data formats including JSON, XML, CSV.

Why you will love this role:

• The opportunity to make a difference: we are not a large company tied down by bureaucracy, you can implement work quickly and see results
• Own your role and the integrations execution: You’ll partner with engineering, product and support to understand the landscape and where efforts are needed. You’ll take that direction to scope and provide excellent detail for engineering to quickly deliver
• Lots of opportunity to learn and grow:  You will be working with Transvirtual subject matter experts to ensure you can make an immediate impact. They are also very open to ideas and new initiatives that you come up with.  
• Time to execute, not time in meetings: we do have a couple of set meetings and lots of collaboration within the team, but the majority of your time will be used to execute your work.
• Friendly, hybrid international team: we are a fun team, headquartered in Australia, but also spread across the globe. You will get the chance to collaborate with multiple teams who are all inclusive and open.

Essential Skills / qualifications:

• 3-5 years relevant experience
• University or equivalent qualification in Computer science, IT or business
• Proficient in requirements documentation, databases and integration technologies
• Excellent communication skills to support engaging third parties for requirements and specs
• Strong problem solving and analytical skills
• Adaptable and manage change fluidly 

About Transvirtual:

We’re a modern SaaS business delivering logistics solutions. Our founder’s family history is steeped in transport giving Transvirtual a unique competitive advantage which has seen the business grow from strength to strength. The business received its first outside investment three years ago and has grown significantly, including growing our product set from its core of a Transport Management System (TMS) to launching in the US and expanding to offering a Warehouse Management System (WMS).

Being a distributed business we work really hard to connect the team ensuring visibility of business strategy, sharing OKRs and hosting company wide retros. We challenge each other to be the best and ensure we seek & provide regular feedback to maintain a positive and enjoyable workplace.

Our team is comprised of Technology, Logistics and Growth experts and if you’re excited by the opportunity, we’d love to hear from you.

Salary: P45,000 to P59,000 (Monthly Package) 

Schedule: Monday – Friday (8:00 AM - 5:00 PM AEST)

What are we looking for? 

Skills Required:  

• With at least 3 years of experience as an IT Project Coordinator 
• Proficiency in Managed Engine, 4me or any project management software  
• Proven success in a corporate environment, demonstrating the ability to manage relationships with both internal and external stakeholders. 
• Experience in project management documentation and implementing processes  
• Strong verbal, written, and presentation skills, with the ability to communicate clearly at all levels of management

Nice to Have: 

• Proactive in identifying potential risks and implementing solutions to ensure project success.  
• Highly organized with a strong ability to manage multiple projects simultaneously while meeting deadlines and deliverables
• Strong focus on accuracy, efficiency, and reliability. 

What will you do? 

• Project Coordination and Planning: Ensure property projects are organized and adhere to timelines and scope requirements. Collaborate with regional managers to define project requirements and maintain clarity and alignment. 
• Resource Coordination and Task Management: Coordinate resources to keep projects on track, ensuring they stay within scope, schedule, and budget. Assign tasks based on team roles and expertise, and manage resources to enhance project efficiency and deliverable output
• Performance Tracking and Portfolio Management: Create and maintain a project performance database to track progress and milestones. Oversee the property portfolio, ensuring it meets timelines and project requirements. 
• Risk and Issue Management: Identify, report, and escalate project risks and issues to appropriate management channels, following the project work plan to ensure timely resolutions. 
• Communication and Stakeholder Management: Act as the main communication point between internal teams, external resources, and stakeholders, including vendors. Ensure regular, transparent communication with property teams and maintain relationships for successful project outcomes and partnerships. 
• Partnership Development: Strengthen partnerships with internal/external resources, including third-party vendors, to ensure smooth project execution and long-term collaboration. 

Join the awesome team and enjoy these benefits & perks: 

• Medical, Dental Coverage and Life insurance from day 1 of employment 

• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) 

• Competitive salary package and annual appraisal 

• Financial Assistance Program 

• Mandatory Government Benefits and 13th Month Pay 

• Complimentary Sleeping Quarters, Coffee at no cost 

• Complimentary Office Fitness and Wellness Facilities at no cost 

• Regular Company Events, Work Life Balance, and Career growth opportunities 

• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA 

JOIN CONNECTOS NOW! 

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

Our client, based in Australia, focuses on helping businesses develop successful hybrid teams by combining their current staff with offshore talent. You'll have the opportunity to collaborate with their client that is a prominent disability service provider in Australia, assisting over 4,000 individuals. They deliver tailored NDIS support, emphasizing the unique needs of their customers.

#ConnectOS #ConnectOSCareers #TeamConnectOS 

Equal Employment Statement 

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes. 

Schedule: Monday-Friday (09:00 AM-06:00 PM AEST)

What are we looking for?

Skills Required:

• Bachelor’s degree or higher preferred.
• Experience with information security and risk management frameworks
• Familiarity with presenting to senior stakeholders. 
• Familiarity with the following: securing cloud services, DLP, firewalls, EDR, encryption, vulnerability management, SIEM. 
• Desirable: Holding or progressing towards industry certificates in the information security and risk management space (e.g., CISA, CISM, CRISC, ISO27001 Lead Implementor, ISO27001 Lead Auditor, PCI QSA/ISA). 

What will you do?

• Lead third-party risk assessments to ensure supplier compliance with security standards and regulations.
• Maintain and update technology and information security risk registers, documenting and treating identified risks.
• Support the development of risk management frameworks and procedures (e.g., ISO27001, NIST CSF).
• Collaborate with related functions (information security, legal, procurement) for consistent third-party evaluations.
• Develop, publish, and maintain information security policies and standards.
• Address audit deficiencies and organize risk treatment activities, reporting to senior management.
• Facilitate internal/external audits and compliance activities (e.g., PCI DSS, ISO27001) efficiently.
• Prepare reports on risk assessment findings, cyber security metrics, and best practice recommendations.
• Stay updated on legislative changes in third-party risk management and data security, communicating to the organization.
• Continuously review and seek improvement in third-party risk management and GRC activities.
• Perform other GRC-related tasks as requested.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Setup
• Medical, Dental Coverage, and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Be a part of our client’s team—a leading Australian company with an impressive network of retail pharmacies both at home and around the globe, raking in billions in revenue. Proudly standing among Australia’s top pharmacy retailers, this dynamic organization operates more than 500 stores nationwide and employs a talented workforce of over 20,000 dedicated professionals.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

About the role

Would you like to work for an International company where your opinion matters ? Where you will be recognised and involved ? If so read on : Datacom is experiencing expediential growth and looking to expand its already established operations based from Asia. Successful applicants will be part of a dynamic development team spanning across Asia working with one of Australasia’s largest organisations. Founded in 1965 in New Zealand, Datacom has over 6,500 employees, has been delivering services from Manila and Kuala Lumpur for over 2 decades and is now committed to the ongoing development of its international footprint.

Our client list is long ranging across almost every industry including government, finance, transportation, utilities and more. We’ve built an incredible range of applications for these clients from real time banking to pizza ordering, from mobile apps to latest cloud technologies and from online shopping to systems that keep the rivers clean. We’re proud of our clients and we’re proud of the work we do for them.

We’re looking for people that want the challenges of working in an MNC with really diverse clients, high paced development using the latest technologies and techniques and delivering high quality applications that make our clients happy. We want people passionate about delivering innovative software. If you’ve already achieved great results in your career and want to extend to new clients, teams and tools then this is probably the right opportunity for you.

We’re creating a team of motivated, ambitious people that want to show the world what they can do by creating great applications for customers. You’ll have access to great technologies, great people and opportunities and the backing of one of the region’s premier IT companies. Join us to find out how you can take advantage of these opportunities and take your career to the next level.

About the Role – Technical Business Analyst

Skills and Requirements

We’re looking for a confident Technical Business Analyst able to work in an agile team helping guide the use of technology and delivery approach. You will have strong technical skills acting as the pivot or intermediary between end-users and IT (Information Technology) to ensure that business/user requirements are delivered in IT solutions.

Requirements Discovery

Understand the client's business, existing processes, problems, and needs you will be responsible for

• Creating JIRA tickets

• Acceptance criteria
• Implementation details
• Mappings of consumers and providers
• Document information on Confluence
• UML diagrams (sequence), Integration design patterns
• Mapping tables
• Endpoints and environments
• Postman collections
• Acceptance criteria
• Facilitate workshops and discussion sessions/channels
• 3 amigos session (Dev. tester and BA)
• Swagger Docs
• Data model implementation
• HTTP Operations
• Data types
• Creating Feature branches for the change
• Committing the change and creating Pull request for Tech leds and other BAs to review the change
• validation requirements
• Technical Ability:
• Create Swagger Specification (Contracts) - Swagger Editor or Notepad++ or VS code
• Understanding of the integration patterns and flows:
• Consumers and providers of the APIs
• Error Handling patterns
• Messaging Queuing Processes such as ActiveMQ, Kafka
• Estimation and Team Management – You will provide estimates for Change Requests and larger pieces of work following a reliable and traceable estimation methodology.
• Design the system from a functional perspective, produce drafts of the Design documents, lead/manage the review of those documents with the client, and achieve approval and signoff of the Design documents
• Work closely with the Technical Lead and Architects, ensure they are kept updated, and especially made aware of scope changes, project issues, and risks
• Provide team with business experience, advice on industry best practices, etc.
• Provide input into User Guides as required
• Ensure all reviews required are completed at the required checkpoints
• Tools Experience:
• Intellij/eclipse
• Git/Bitbucket
• Bamboo (Application delivery pipeline)
• Splunk
• Postman (API testing)
• SOAP UI

Professional Qualities:

• 3+ years of experience as a Technical Business Analyst working in Agile teams.
• Attention to detail
• Deadline driven
• Excellent communication skills
• Work well within a team environment
• Proficient in English

Responsibilities

As a Business Analyst you’ll be responsible for the following day-to-day activities:

• Produce drafts of the Requirements documents, lead/manage the review of those documents with the client, achieve approval and signoff of the Requirements documents

• Lead the Analysis and Design stage, arrange and lead any communication, meetings, and workshops for this stage
• Work closely with the Technical Lead, ensuring they have sufficient understanding of the functional requirements to design the System Architecture.

• Work closely with the Test Analysts, ensure they are also kept updated, and especially made aware of scope changes, project issues, and risks
• Resolve issues raised by developers and testers during the Development and Testing stages, in relation to specification questions and ambiguities, communicating with clients wherever necessary

Our office is located at BGC Taguig and We have a hybrid work setup (Twice a week), flexible work schedule and we promote Work-Life balance an APAC focus means no graveyard shifts!

We also provide Exciting perks such as Spotter Bonus, HMO with Free 4 Dependent, Leave credits, Performance bonuses, and a work-life balance environment

Apply for this job

Responsibilities

• Analyze business processes and identify opportunities for ERP system improvements.
•  Design and implement ERP solutions to meet business requirements.
•  Collaborate with various departments to gather and document technical requirements.
•  Troubleshoot and resolve ERP system issues.
•  Provide training and support to ERP system users.
•  Maintain and update system documentation.
•  Perform regular system audits to ensure data integrity and security.
•  Stay updated with the latest ERP technologies and trends.
•  Develop and execute test plans to ensure system functionality.
•  Coordinate with vendors and external consultants for system upgrades and enhancements.
•  Monitor system performance and implement optimizations as needed.
•  Ensure ERP system compliance with company policies and industry regulations.
•  Assist in the development of ERP-related policies and procedures.
•  Participate in ERP system implementation projects.
•  Provide technical support during ERP system upgrades and migrations

Requirements 

•  Bachelor's degree in Information Technology, Computer Science, or a related field.
•  Minimum of 2 years of experience in ERP system analysis and implementation.
•  Strong understanding of business processes and ERP systems.
•  Proficiency in ERP software such as SAP, Oracle, or Microsoft Dynamics.
•  Excellent problem-solving and analytical skills.
•  Strong attention to detail and accuracy.
•  Experience with system documentation and user training.
•  Knowledge of SQL and database management.
•  Familiarity with data security and compliance standards.
•  Willingness to stay updated with the latest ERP technologies and trends.

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Role Overview

The Application Support Analyst role is responsible for second level support and maintenance of managed Datacom client applications through its lifecycle. This role includes day-to-day incident and problem management across multiple clients in the Application Management team. The Application Support Analyst will communicate with the client, and the internal Application management teams within the specified timeframe that meets specifications and/or SLA’s. This role ensures all work aligns to Datacom's standards and guidelines.

Responsibilities

The Support Analyst is responsible for (but not limited to):

• Self-starter who shows a keen willingness to work on complex tasks on your own.
• Customer focused, timely and effective communicator, facilitating discussion with a troubleshooting mindset.  Engaging personality who exhibits great use of spoken and written language command.
• Innovative thinker, who can take initiatives in customer service improvement tasks, design and automation thinking. 
• Participate in On Call when required and high care checks outside of business hours. 
• Pre and Post implementation checks for various changes that affect our systems, including patching, releases and network changes.
• Proper ITSM process and tools utilization. 
• Upkeep of our knowledge repositories.  

• Respond to Incidents and Service requests in a timely manner within Service level targets or better.   Use the Service manager suite to keep requestors and stakeholders up to date.
• Knowledge and expertise of monitoring tools such as Dynatrace, Nagios and Blazemeter to ensure the Customer’s application stack is healthy, build reporting and analysis.
• Knowledge of AMQ, MuleSoft, integration, queues and troubleshooting therein.

• Excellent deductive reasoning and formulation of analysis to support third party teams and be the facilitator and owner of problems.
• Work with 3rd parties and other teams to assist in patching, upgrading and mitigating security risks.
• SQL knowledge and working with SQL Server and Oracle RDBMS.  Write scripts to amend data and transactions.
• Use and upkeep of repositories such as GIT and Bitbucket.

Skills

• Knowledge of Java and Oracle framework.
• Familiarity with Spring and Hibernate frameworks.
• Familiarity with version control systems, such as Git and Bitbucket
• Understanding of integration tools like Mulesoft and AMQ
• Knowledge of Confluence and Jira essential.
• Understanding of DevOps practices and tools (Jenkins, Docker, Kubernetes).
• knowledge of configuration management frameworks such as Ansible.
• Exposure to performance monitoring tools.
• Familiarity with centralized logging tools (Elasticsearch)
• Good command of SQL and RDMS systems
• Good command of Windows Events and Unix commands.
• Working knowledge of Networks, Firewalls, Rules, AD Groups, Load Balancing, Redundant system architecture
• Experience with Managed File Transfer Tools such as MOVEit
• Experience with DCIM tools such as NLYTE

Service Management Focus

• Triage and provide evidence of troubleshooting IT issues.
• Assist in planning and executing Hotfixes, Releases, Projects, Patches and providing post-implementation support.
• Take initiatives to facilitating discussions on topics in your area of expertise. 
• Upkeep of ITSM journals and statuses of incidents and service requests.
• Manage workload and throughput of tickets, ensuring timely resolution within service level agreements (SLAs).
• Understanding of Customer Order and B2B processes in a Utilities Sector
• Perform pre-business day Health Checks and Tests.
• Provide performance and utilisation trend analysis and report.

Teamwork & Collaboration

• Document any new or amend any existing processes and procedures required as part of the daily, weekly, monthly tasks.
• Build working rapport with vendor and third-party technology team and ensure collaboration.
• Conduct internal training sessions on IT systems and tools, and create helpful training materials

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.

Shift Assignment: Night Shift

Arch Insurance Group is seeking a motivated aspiring actuary to join our team. The Actuarial Analyst is reponsbile for providing actuarial support to the business units, including but not limited to: rate indications, price monitoring, profitability studies, product development, database management, and strategic support to the business. In particular, this analyst will be responsible for supporting mainly Alternative Markets pricing but will be involved in other areas as well. Some actuarial experience, preferably in pricing, is strongly preferred. Demonstrated success with actuarial exams is also strongly required. This position will require:

• Intellectual curiosity
• Quick learning
• Great problem solving skills
• Strategic business thinking
• Ability to research and provide feedback
• Abiltiy to think outside the box

Job Responsibilities:

• Model and process enhancements
• Parameter Studies
• Price Monitoring
• Benchmark Reporting
• Collateral analysis for captive accounts
• Ad-Hoc requests
• Ability to perform independently and meet deadlines, with some guidance from supervisor
• Adhoc pricing analysis

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Network Delivery Team provides managed IT services for FIS clients. The high caliber members are among the technology leaders within FIS, utilizing multiple technologies and vendors. This team requires motivated members who are ready to develop personally and professionally as FIS grows to meet the challenges presented by today’s global economies.

What will you be doing:

• Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, and SD-WAN devices.

• Implements and manages SD-WAN solutions using VMware VeloCloud SD-WAN.

• Troubleshoots and resolves network issues related to SD-WAN deployments.

• Collaborate with cross-functional teams to integrate SD-WAN solutions with existing network infrastructure and applications.

• Provides technical support and guidance to team members on SD-WAN best practices.

• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.

• Monitors, responds, and provides resolution for all network problem and incident tickets.

• Utilizing ServiceNow, documents status updates and problem resolutions.

• Performs customer service duties and responds to customer requests as defined by management.

• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.

• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.

• Prepares activity reports as requested by management.

• Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.

• Maintains network services documentation related to work area.

• Completes network change requests in accordance with service level agreements.

• Maintains network lab and equipment inventory.

What you bring:

• With experience in supporting WAN, LAN, WLAN networks

• Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS

• Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture

• Requires knowledge of basic office tools

• Ability to understand and apply technical concepts

• Team skills, including the ability to establish and maintain effective working relationships

• Flexibility, versatility, dependability

What we offer you:

• Competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Cash Analyst is responsible to review and analyze policy premium balances and the timely collection of outstanding premiums. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support and be part of the US Finance team. 

• Recording cash payments in Accounts Receivable system
• Applying cash to open receivable transactions
• Conduct research and resolve discrepancies with errant payments
• Communicate with internal and external customers to obtain support for proper direction of incoming payments
• Reconcile processed work by verifying entries and comparing system reports to balances
• Review and analyze reports
• Preparation of invoices and monitoring of accounts receivables

Assignment: Night Shift

We are looking for a dynamic and engaging Senior Accountant for an opportunity to join an industry-leading Property & Casualty insurance carrier focused on partnering with Reinsurers, MGAs/Program Administrators, and Insurtechs.

We provide access to commercial and personal lines utilizing our admitted and non-admitted capabilities across all 50 states. You would join a deeply experienced and broadly talented operating team where your experience and drive will become instrumental in further growing our business.

In addition to the day-to-day coordination of activities related to internal and external functions supporting the finance department this position is also responsible for but are not limited to the following:

• Prepare monthly program journal entries for the direct and ceded business
• On a monthly basis reconcile cash to each program’s premium bordereaux
• Prepare quarterly and annual Statutory statements, footnotes, and schedules
• Assist Compliance in quarterly and annual data calls
• Assist and provide support with annual external audit
• Identify and improve efficiencies with the monthly close
• Support & assist in the implementation of a data feed into the general ledger to expedite monthly, quarterly, and annual reporting
• Build reports for quarterly and annual statutory reporting
• Work closely with Claims manager to ensure TPA’s are funded timely
• Assist in preparing slides for the Board and Audit committee meetings
• Assist on various adhoc projects
• Work collaboratively with reinsurance, actuarial and program managers to resolve reconciling items
• Ability to work in a fast-paced environment

Shift assignment: Night Shift

We are looking for a dynamic and engaging Senior Accountant for an opportunity to join an industry-leading Property & Casualty insurance carrier focused on partnering with Reinsurers, MGAs/Program Administrators, and Insurtechs.

We provide access to commercial and personal lines utilizing our admitted and non-admitted capabilities across all 50 states. You would join a deeply experienced and broadly talented operating team where your experience and drive will become instrumental in further growing our business.

In addition to the day-to-day coordination of activities related to internal and external functions supporting the finance department this position is also responsible for but are not limited to the following:

The Senior Accountant will perform all aspects of reinsurance accounting.

• Payments of deposit premium for XOL treaties
• Quarterly financial ceded premium on XOL treaties - GNWP & GNEP Basis
• XOL treaty True-up calculations
• GL reconciliation - (Premiums Payable XOL) for quarterly close including commentary and each treaty reviewed quarterly
• GL reconciliation - (Premiums Payable QS) - review list of treaties quarterly working to verify accuracy
• QS accounts - Rending and settlements along with applying cash call credits
• Assistance with collateral review and requests - annual process
• LOC maintenance (increases and decreases required)
• Collaborating with appropriate stakeholders for operational set-up of new reinsurance treaty, captive or facultative agreements
• Special reporting required with affiliates
• Facultative loss calculations – financial closings and management reporting

The Senior Corporate Analyst will focus on creating and analysing business and financial metrics to support transformational initiatives at AGS. This Analyst will leverage their business knowledge and expertise in interpreting financial and business data in data storytelling while transforming complex datasets into actionable insights for a diverse stakeholder group.

The role requires strong project management skills, and the ability to develop process models and technical specifications. The successful candidate will demonstrate excellent communication abilities, commercial acumen, and a proactive approach to process improvement and automation, all while managing multiple projects efficiently.

Join us to drive data-driven strategies and foster business success through impactful and insightful analysis!

Responsibilities

• Financial Analysis: Demonstrate a strong understanding of profit and loss statements, analyzing underlying business drivers to inform strategic decision-making.
• Data Storytelling: Utilize excellent data storytelling abilities to consolidate large datasets into actionable insights, presenting findings clearly and compellingly.
• Data Quality Management: Reconcile and manage data quality discrepancies, utilizing SQL queries to identify and resolve system issues effectively.
• Collaboration with BI Developers: Partner with BI Developers to support quality assurance processes for BI solutions, ensuring accuracy and reliability in data reporting.
• Consultation Services: Provide expert consultation to internal and external business users regarding new BI features and enhancements to existing systems.
• Data Governance: Contribute to robust Data Governance practices, focusing on data quality, management, business processes, and security protocols.
• Defect Monitoring: Monitor and triage Data Quality defects ensuring timely resolution and communication.
• Troubleshooting and Validation: Troubleshoot integration and build failures, analyze client delivery gaps and write SQL queries to validate data in Azure and Snowflake environments, identifying root causes and proposing solutions.
• Documentation Creation: Develop process models and technical specifications to guide developers and product teams in system enhancements.
• Best Practices Development: Actively participate in identifying, documenting, and maintaining team best practices to enhance operational efficiency.
• Communication Skills: Exhibit exceptional written, verbal, and data presentation skills to effectively convey analytical insights to diverse stakeholders.
• Commercial Acumen: Leverage knowledge of recruitment, recruitment services, or outsourcing environments to provide commercial insights and recommendations.
• Project Management: Engage in project management activities to oversee initiatives, ensuring timely completion and alignment with business objectives.
• Process Improvement: Analyze and simplify existing processes, identifying opportunities for automation; familiarity with automation tools is advantageous.
• Organizational Skills: Maintain a high level of organization and prioritization, demonstrating proactivity in managing multiple tasks and projects.