At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

We are seeking a highly skilled and experienced Support Bar Analyst to oversee first and second line support across our studios, globally.

The successful candidate will be responsible for overseeing the delivery of IT support and service desk operations for our local office and ensuring our team is providing an efficient and effective service to our internal users.

This is an excellent opportunity for a Support Bar Analyst with excellent communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment. This role reports to the Head of Local Support and will involve working closely with colleagues in other offices to deliver a seamless service to our users.

DUTIES AND RESPONSIBILITIES

Full scope of tasks including but not limited to:

• Act as front-line support for local and/or time zone-based employees.

• Serve as the main point of contact for our customers via email, walk ups, and chat support.

• Respond promptly and professionally to customer inquiries and troubleshoot issues related to our products and services.

• Utilize relevant software and databases to effectively diagnose, track and resolve customer issues and address complaints.

• Maintain accurate records, including call logs and ticketing systems, to track customer interactions and issue resolution.

• Collaborate with other teams to identify and resolve technical issues.

• Stay up to date with industry trends and provide input on continuous improvement to the Helpdesk and customer service workflows.

• Identify and escalate issues requiring urgent attention to the appropriate parties.

• Ensure SLAs are met and that our internal users are provided with an exceptional user experience.

• Ensure that all IT assets in the local office are managed and maintained to a high standard.

• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.

• Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment.

• Strong knowledge of first and second line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Excellent relationship building skills.
• Ability to work in a matrix management environment.
• Proven work experience in a customer service or Helpdesk role.
• Excellent communication and active listening skills with a customer-first mindset.
• Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively.
• Ability to learn quickly and adapt to new software applications and technologies.
• Excellent problem-solving and conflict resolution skills.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

• Great Place to Work certified for 4 consecutive years
• Competitive compensation and benefits
• Global exposure

About our culture

First Circle has a strong mission-driven culture. Our team is equally motivated by our social purpose, the intellectual stimulation of solving hard problems, and the commercial potential of our business.

At First Circle, a person’s trajectory is at least as important as their performance. We value youth and diversity because we believe that curiosity and boldness will bring us to the next level. We believe the best team dynamic is the combination of exceptional leaders who are both builders and coaches whose vision is carried out by a team of high-potential, high-growth people whose intellect and ethics enable them to carry responsibility far beyond their years of experience.

We categorize our culture as a “supportive meritocracy”. Supportive as we recognize that team’s output is multiples of the sum of individual parts. Meritocracy because the only thing that matters is the contribution to the customer, company, and community.

About the role

First Circle’s people team is not a typical HR department. Your goal in this role is to create an environment where the best talent in country can thrive alongside international staff. The role will require a person who can innovate and create an exceptional experience for our people whilst delivering the basics exceptionally well. We take HR as seriously as any other business challenge, and the successful candidate will have the potential to grow their responsibilities and impact our mission dramatically from day one.

Additionally, the successful candidate will be responsible for supporting the People team with tasks and initiatives related to:

• Assisting in the development and implementation of HR policies and procedures that provide a positive employee experience while complying with PH labor laws.
• Managing Employee data and our HR Information system to understand our employees better and to ensure we put in the right initiatives that will allow the team to hit People Metrics.
• Ensuring First Circle has a work environment (physical and online) that is conducive to productivity.
• Maximizing employee engagement through team events, perks, and benefits.

Characteristics of a great candidate

You Are:

• Effective + Efficient = Solutions: Produces repeatable and effective solutions without any waste of time, resources, effort, or energy. Is resourceful - always considers Repeatability, Scalability, Efficiency, and Effectivity.
• Agile: Responds swiftly and ably to challenges and changes in situations, directions, and environment.
• High Personal Standards: Personal satisfaction only when the best solutions or outcome is achieved. Delivers only the highest quality - always improving and never below the high watermark. Demands more from themselves and others, raising the bar of everyone they work with.
• Discipline: Organized, Detail-oriented, and Dependable. This means that they are methodical and structured in the way they deliver results, complete objectives as flawlessly as possible, and can be counted on to deliver.
• a Get-Amongst-It Mindset: Independently driven. Has the initiative to complete objectives without the need for their manager to get stuff done.

Why you should apply

• Enjoy high levels of personal growth working with very smart, high-performing people who have excelled at some of the world’s best companies, each of whom possesses high levels of personal integrity and will invest in your development
• Build lifelong relationships as you play a long-term game with long-term people

• Fresh graduate with a Bachelor’s degree. Human Resources, Business Administration, Psychology, or a related field is nice to have, but any graduates are welcome to apply.
• Strong interpersonal and communication skills, with the ability to build relationships at all levels.
• Excellent organizational skills and attention to detail.
• Ability to handle sensitive information with confidentiality and integrity.
• A proactive attitude and willingness to just get things done. We are a modern company without bureaucracy - you will be expected to drive things forward, often without being asked!

• PHP 25-35k per month depending on experience level, plus bonus incentives for strong performance.
• Additional perks & benefits, including HMO coverage from day one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more.
• Hybrid work set-up: 2 days per week in BGC office
• Join a team with a deeply collaborative culture - expect support, feedback and friendship.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

What You Will Do:

• Provides desk-side assistance in resolving technology support issues (will support US banks; check scanner issues)

• Performs installations, repairs, upgrades, backups and other maintenance tasks.

• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.

• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Maintains passwords, data integrity and file system security for the desktop environment.

• Communicates highly technical information to both technical and nontechnical personnel.

• Recommends solutions including new acquisitions and upgrades.

• May participate in development of information technology and infrastructure projects.

• May have expertise in commonly used business applications.

• May handle phone and email assistance as well.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/experience: Excellent communication skills and Basic troubleshooting skills

• Nice to have skills/experience: Supporting banks, particularly troubleshooting check scanners

• Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)

• Must be amenable to work on a permanent night shift (Saturday/Sunday off)

• Fresh graduates are welcome to apply

• Also open for College undergraduates and Non-bachelors degree holders but with relevant experience

• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices)

• Knowledge of basic problem resolution and escalation practices

• Ability to provide appropriate level of support and guidance with FIS applications and procedures

• Effective use of listening skills to develop an understanding of client inquiries and problems

• Excellent team player

• Self-motivated to learn new technology and new ways to deliver support

• Shows enthusiasm when providing technical support

• Stays up-to-date with latest technology

• Problem Solving and critical thinking skills

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Do:

• Confirms data transfer requirements by reviewing ticket/project objective, input data, and output requirements with analyst, supervisor, client or vendors

• Arranges data transfer requirements in analyzing requirements; preparing a process and completing documentation adhering to standards

• Accomplishes testing of data transfer configurations as required by ticket/project requirements

• Confirms implementation of production interfaces as required by ticket/project.

• Maintains client confidence and protects operations by keeping information confidential

• Ensures operation of systems by following instructions; troubleshooting malfunctions; making changes to process/documentation as needed for on-call support

• Contributes to national team effort by accomplishing related results as needed

• Experience with high volume batch transmission systems is beneficial.

• Fast learning ability and good team work spirit

• Excellent Analytical and trouble shooting skills

What You Will Bring:

• Must have skills/tools/experience  - File/data transmission of any tool and Server Administration

• Nice to have skills/tools/experience – MoveIt automation and transfer administration experience. Understanding of ITIL discipline is a plus.

• Must be willing to work mostly on night shifts (10:00pm to 7:00am with weekday off. Friday / Saturday or Sunday / Monday off)

• Must be willing to work on hybrid setup (Twice a week onsite). Office location is at Ecoplaza Building, Magallanes, Makati City (near Magallanes MRT Station, EDSA)

• College undergraduates and Non-Bachelor's Degree holders with relevant experience are welcome to apply

• Problem Solving and programming skills are beneficial, VB scripting.

• Attention to Detail, Design and following standards to facilitate large system operation.

• Experience application production support and Monitoring tools

• Experience with high volume batch transmission systems is beneficial.

• Good knowledge in Server to Server connectivity

• Knowledge in Operating System

• Knowledge in Scheduler

• Knowledge in Server to Server communication

• Good communication skills

• Knowledge in Data Transfers / Migration

• Knowledge in Scripting

• Good understanding of IP networking

• Knowledge in SFTP

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Description

• Assist in requirements analysis and solutions design.
• Assist in project management deliverables (network matrix, implementation plan, etc.)
• Provide configuration, and administration support for one or more of the following platforms: a.) Microsoft 365 b.) AWS c.) JumpCloud d.) CrowdStrike e.) Slack f.) Atlassian g.) Docusign h.) ProofPoint. i.) GlobalSign
• Assist in Knowledge Transfer for the implemented solutions.
• Work with Security Governance Team to ensure compliance with Cybersecurity-related regulations and industry standards.

Minimum Qualifications

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Knowledge in cyber security-related duties such as incident detection and response, and forensics;
• Up to date knowledge of the latest cybersecurity trends
• Knowledge and experience in the following:

Microsoft 365
AWS
JumpCloud
CrowdStrike
Slack
Atlassian
Docusign
ProofPoint
GlobalSign

• Experience in CrowdStrike is an advantage
• With experience in Incident Response
• Willing to work FULLY ONSITE

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Description

• Assist in requirements analysis and solutions design.
• Assist in project management deliverables (network matrix, implementation plan, etc.)
• Provide configuration, and administration support for one or more of the following platforms: a.) Microsoft 365 b.) AWS c.) JumpCloud d.) CrowdStrike e.) Slack f.) Atlassian g.) Docusign h.) ProofPoint. i.) GlobalSign
• Assist in Knowledge Transfer for the implemented solutions.
• Work with Security Governance Team to ensure compliance with Cybersecurity-related regulations and industry standards.

Minimum Qualifications

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Knowledge in cyber security-related duties such as incident detection and response, and forensics;
• Up to date knowledge of the latest cybersecurity trends
• Knowledge and experience in the following:

Microsoft 365
AWS
JumpCloud
CrowdStrike
Slack
Atlassian
Docusign
ProofPoint
GlobalSign

• Experience in CrowdStrike is an advantage
• With experience in Incident Response
• Willing to work FULLY ONSITE

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Network Delivery Team provides managed IT services for FIS clients. The high caliber members are among the technology leaders within FIS, utilizing multiple technologies and vendors. This team requires motivated members who are ready to develop personally and professionally as FIS grows to meet the challenges presented by today’s global economies.

What will you be doing:

• Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, and SD-WAN devices.

• Implements and manages SD-WAN solutions using VMware VeloCloud SD-WAN.

• Troubleshoots and resolves network issues related to SD-WAN deployments.

• Collaborate with cross-functional teams to integrate SD-WAN solutions with existing network infrastructure and applications.

• Provides technical support and guidance to team members on SD-WAN best practices.

• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.

• Monitors, responds, and provides resolution for all network problem and incident tickets.

• Utilizing ServiceNow, documents status updates and problem resolutions.

• Performs customer service duties and responds to customer requests as defined by management.

• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.

• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.

• Prepares activity reports as requested by management.

• Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.

• Maintains network services documentation related to work area.

• Completes network change requests in accordance with service level agreements.

• Maintains network lab and equipment inventory.

What you bring:

• With experience in supporting WAN, LAN, WLAN networks

• Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS

• Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture

• Requires knowledge of basic office tools

• Ability to understand and apply technical concepts

• Team skills, including the ability to establish and maintain effective working relationships

• Flexibility, versatility, dependability

What we offer you:

• Competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Network Delivery Team provides managed IT services for FIS clients. The high caliber members are among the technology leaders within FIS, utilizing multiple technologies and vendors. This team requires motivated members who are ready to develop personally and professionally as FIS grows to meet the challenges presented by today’s global economies.

What will you be doing:

• Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, and SD-WAN devices.

• Implements and manages SD-WAN solutions using VMware VeloCloud SD-WAN.

• Troubleshoots and resolves network issues related to SD-WAN deployments.

• Collaborate with cross-functional teams to integrate SD-WAN solutions with existing network infrastructure and applications.

• Provides technical support and guidance to team members on SD-WAN best practices.

• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.

• Monitors, responds, and provides resolution for all network problem and incident tickets.

• Utilizing ServiceNow, documents status updates and problem resolutions.

• Performs customer service duties and responds to customer requests as defined by management.

• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.

• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.

• Prepares activity reports as requested by management.

• Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.

• Maintains network services documentation related to work area.

• Completes network change requests in accordance with service level agreements.

• Maintains network lab and equipment inventory.

What you bring:

• With experience in supporting WAN, LAN, WLAN networks

• Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS

• Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture

• Requires knowledge of basic office tools

• Ability to understand and apply technical concepts

• Team skills, including the ability to establish and maintain effective working relationships

• Flexibility, versatility, dependability

What we offer you:

• Competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Your Responsibilities 

As an ESG Research Analyst, you will play a crucial role in supporting RepRisk's growth and global reach by analyzing and entering risk incidents from NGOs, the internet, print and other media into the RepRisk ESG Risk Platform. RepRisk facilitates the identification and assessment of environmental, social and corporate governance issues which may present financial, reputational and ethical risks. It is used by investment professionals, financial institutions, supply chain managers, multinational corporations and compliance managers. The RepRisk ESG Risk Platform plays an integral role in increasing transparency and ensuring compliance with internal and international standards, thereby helping reduce risk exposure. 

• Identifying and assessing risk incidents related to environmental, social and corporate governance issues 

• Entering newly criticized companies, projects, etc. into the RepRisk® database  

• Summarizing and evaluating the incident according to our proprietary methodology  

Key responsibilities:

We’re on the lookout for a technical specialist, whose research, communication and comprehension is second to none.

Your first project will be working with the engineering team who are delivering our Freight management system to provide detailed integration specs across ERP, WMS and Ecomm. Your future responsibilities may extend to one of our many other projects.

What we’re looking for:

• Tech: Passionate about tech, confident with data, databases, and coding languages.
• SQL:  You can understand and query relational data using SQL.
• Technical Requirements: Detailed technical requirements are your second nature.
• Prototyping: Bring technical solutions to life visually, including wireframes and UML diagramming.
• QA: Ensures software meets high standards.
• Cybersecurity: Grasp of security principles to keep data safe.
• Domain Knowledge: You have product exposure to popular ecommerce and logistics platforms. You are motivated to learn and analyse many more platforms.
• Integration Tech: Deep understanding of protocols used for integrations, including API (REST, GraphQL, OAuth), FTP, Webhooks, Email.
• Integration Design: Can create structured documentation targeted for developers that describes how data is mapped between systems.
• Data: Experience with data formats including JSON, XML, CSV.

Why you will love this role:

• The opportunity to make a difference: we are not a large company tied down by bureaucracy, you can implement work quickly and see results
• Own your role and the integrations execution: You’ll partner with engineering, product and support to understand the landscape and where efforts are needed. You’ll take that direction to scope and provide excellent detail for engineering to quickly deliver
• Lots of opportunity to learn and grow:  You will be working with Transvirtual subject matter experts to ensure you can make an immediate impact. They are also very open to ideas and new initiatives that you come up with.  
• Time to execute, not time in meetings: we do have a couple of set meetings and lots of collaboration within the team, but the majority of your time will be used to execute your work.
• Friendly, hybrid international team: we are a fun team, headquartered in Australia, but also spread across the globe. You will get the chance to collaborate with multiple teams who are all inclusive and open.

Essential Skills / qualifications:

• 3-5 years relevant experience
• University or equivalent qualification in Computer science, IT or business
• Proficient in requirements documentation, databases and integration technologies
• Excellent communication skills to support engaging third parties for requirements and specs
• Strong problem solving and analytical skills
• Adaptable and manage change fluidly 

About Transvirtual:

We’re a modern SaaS business delivering logistics solutions. Our founder’s family history is steeped in transport giving Transvirtual a unique competitive advantage which has seen the business grow from strength to strength. The business received its first outside investment three years ago and has grown significantly, including growing our product set from its core of a Transport Management System (TMS) to launching in the US and expanding to offering a Warehouse Management System (WMS).

Being a distributed business we work really hard to connect the team ensuring visibility of business strategy, sharing OKRs and hosting company wide retros. We challenge each other to be the best and ensure we seek & provide regular feedback to maintain a positive and enjoyable workplace.

Our team is comprised of Technology, Logistics and Growth experts and if you’re excited by the opportunity, we’d love to hear from you.

Schedule: Monday-Friday (09:00 AM-06:00 PM AEST)

What are we looking for?

Skills Required:

• Bachelor’s degree or higher preferred.
• Experience with information security and risk management frameworks
• Familiarity with presenting to senior stakeholders. 
• Familiarity with the following: securing cloud services, DLP, firewalls, EDR, encryption, vulnerability management, SIEM. 
• Desirable: Holding or progressing towards industry certificates in the information security and risk management space (e.g., CISA, CISM, CRISC, ISO27001 Lead Implementor, ISO27001 Lead Auditor, PCI QSA/ISA). 

What will you do?

• Lead third-party risk assessments to ensure supplier compliance with security standards and regulations.
• Maintain and update technology and information security risk registers, documenting and treating identified risks.
• Support the development of risk management frameworks and procedures (e.g., ISO27001, NIST CSF).
• Collaborate with related functions (information security, legal, procurement) for consistent third-party evaluations.
• Develop, publish, and maintain information security policies and standards.
• Address audit deficiencies and organize risk treatment activities, reporting to senior management.
• Facilitate internal/external audits and compliance activities (e.g., PCI DSS, ISO27001) efficiently.
• Prepare reports on risk assessment findings, cyber security metrics, and best practice recommendations.
• Stay updated on legislative changes in third-party risk management and data security, communicating to the organization.
• Continuously review and seek improvement in third-party risk management and GRC activities.
• Perform other GRC-related tasks as requested.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Setup
• Medical, Dental Coverage, and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Be a part of our client’s team—a leading Australian company with an impressive network of retail pharmacies both at home and around the globe, raking in billions in revenue. Proudly standing among Australia’s top pharmacy retailers, this dynamic organization operates more than 500 stores nationwide and employs a talented workforce of over 20,000 dedicated professionals.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P45,000 to P59,000 (Monthly Package) 

Schedule: Monday – Friday (8:00 AM - 5:00 PM AEST)

What are we looking for? 

Skills Required:  

• With at least 3 years of experience as an IT Project Coordinator 
• Proficiency in Managed Engine, 4me or any project management software  
• Proven success in a corporate environment, demonstrating the ability to manage relationships with both internal and external stakeholders. 
• Experience in project management documentation and implementing processes  
• Strong verbal, written, and presentation skills, with the ability to communicate clearly at all levels of management

Nice to Have: 

• Proactive in identifying potential risks and implementing solutions to ensure project success.  
• Highly organized with a strong ability to manage multiple projects simultaneously while meeting deadlines and deliverables
• Strong focus on accuracy, efficiency, and reliability. 

What will you do? 

• Project Coordination and Planning: Ensure property projects are organized and adhere to timelines and scope requirements. Collaborate with regional managers to define project requirements and maintain clarity and alignment. 
• Resource Coordination and Task Management: Coordinate resources to keep projects on track, ensuring they stay within scope, schedule, and budget. Assign tasks based on team roles and expertise, and manage resources to enhance project efficiency and deliverable output
• Performance Tracking and Portfolio Management: Create and maintain a project performance database to track progress and milestones. Oversee the property portfolio, ensuring it meets timelines and project requirements. 
• Risk and Issue Management: Identify, report, and escalate project risks and issues to appropriate management channels, following the project work plan to ensure timely resolutions. 
• Communication and Stakeholder Management: Act as the main communication point between internal teams, external resources, and stakeholders, including vendors. Ensure regular, transparent communication with property teams and maintain relationships for successful project outcomes and partnerships. 
• Partnership Development: Strengthen partnerships with internal/external resources, including third-party vendors, to ensure smooth project execution and long-term collaboration. 

Join the awesome team and enjoy these benefits & perks: 

• Medical, Dental Coverage and Life insurance from day 1 of employment 

• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) 

• Competitive salary package and annual appraisal 

• Financial Assistance Program 

• Mandatory Government Benefits and 13th Month Pay 

• Complimentary Sleeping Quarters, Coffee at no cost 

• Complimentary Office Fitness and Wellness Facilities at no cost 

• Regular Company Events, Work Life Balance, and Career growth opportunities 

• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA 

JOIN CONNECTOS NOW! 

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

Our client, based in Australia, focuses on helping businesses develop successful hybrid teams by combining their current staff with offshore talent. You'll have the opportunity to collaborate with their client that is a prominent disability service provider in Australia, assisting over 4,000 individuals. They deliver tailored NDIS support, emphasizing the unique needs of their customers.

#ConnectOS #ConnectOSCareers #TeamConnectOS 

Equal Employment Statement 

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes. 

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

About the role

Would you like to work for an International company where your opinion matters ? Where you will be recognised and involved ? If so read on : Datacom is experiencing expediential growth and looking to expand its already established operations based from Asia. Successful applicants will be part of a dynamic development team spanning across Asia working with one of Australasia’s largest organisations. Founded in 1965 in New Zealand, Datacom has over 6,500 employees, has been delivering services from Manila and Kuala Lumpur for over 2 decades and is now committed to the ongoing development of its international footprint.

Our client list is long ranging across almost every industry including government, finance, transportation, utilities and more. We’ve built an incredible range of applications for these clients from real time banking to pizza ordering, from mobile apps to latest cloud technologies and from online shopping to systems that keep the rivers clean. We’re proud of our clients and we’re proud of the work we do for them.

We’re looking for people that want the challenges of working in an MNC with really diverse clients, high paced development using the latest technologies and techniques and delivering high quality applications that make our clients happy. We want people passionate about delivering innovative software. If you’ve already achieved great results in your career and want to extend to new clients, teams and tools then this is probably the right opportunity for you.

We’re creating a team of motivated, ambitious people that want to show the world what they can do by creating great applications for customers. You’ll have access to great technologies, great people and opportunities and the backing of one of the region’s premier IT companies. Join us to find out how you can take advantage of these opportunities and take your career to the next level.

About the Role – Technical Business Analyst

Skills and Requirements

We’re looking for a confident Technical Business Analyst able to work in an agile team helping guide the use of technology and delivery approach. You will have strong technical skills acting as the pivot or intermediary between end-users and IT (Information Technology) to ensure that business/user requirements are delivered in IT solutions.

Requirements Discovery

Understand the client's business, existing processes, problems, and needs you will be responsible for

• Creating JIRA tickets

• Acceptance criteria
• Implementation details
• Mappings of consumers and providers
• Document information on Confluence
• UML diagrams (sequence), Integration design patterns
• Mapping tables
• Endpoints and environments
• Postman collections
• Acceptance criteria
• Facilitate workshops and discussion sessions/channels
• 3 amigos session (Dev. tester and BA)
• Swagger Docs
• Data model implementation
• HTTP Operations
• Data types
• Creating Feature branches for the change
• Committing the change and creating Pull request for Tech leds and other BAs to review the change
• validation requirements
• Technical Ability:
• Create Swagger Specification (Contracts) - Swagger Editor or Notepad++ or VS code
• Understanding of the integration patterns and flows:
• Consumers and providers of the APIs
• Error Handling patterns
• Messaging Queuing Processes such as ActiveMQ, Kafka
• Estimation and Team Management – You will provide estimates for Change Requests and larger pieces of work following a reliable and traceable estimation methodology.
• Design the system from a functional perspective, produce drafts of the Design documents, lead/manage the review of those documents with the client, and achieve approval and signoff of the Design documents
• Work closely with the Technical Lead and Architects, ensure they are kept updated, and especially made aware of scope changes, project issues, and risks
• Provide team with business experience, advice on industry best practices, etc.
• Provide input into User Guides as required
• Ensure all reviews required are completed at the required checkpoints
• Tools Experience:
• Intellij/eclipse
• Git/Bitbucket
• Bamboo (Application delivery pipeline)
• Splunk
• Postman (API testing)
• SOAP UI

Professional Qualities:

• 3+ years of experience as a Technical Business Analyst working in Agile teams.
• Attention to detail
• Deadline driven
• Excellent communication skills
• Work well within a team environment
• Proficient in English

Responsibilities

As a Business Analyst you’ll be responsible for the following day-to-day activities:

• Produce drafts of the Requirements documents, lead/manage the review of those documents with the client, achieve approval and signoff of the Requirements documents

• Lead the Analysis and Design stage, arrange and lead any communication, meetings, and workshops for this stage
• Work closely with the Technical Lead, ensuring they have sufficient understanding of the functional requirements to design the System Architecture.

• Work closely with the Test Analysts, ensure they are also kept updated, and especially made aware of scope changes, project issues, and risks
• Resolve issues raised by developers and testers during the Development and Testing stages, in relation to specification questions and ambiguities, communicating with clients wherever necessary

Our office is located at BGC Taguig and We have a hybrid work setup (Twice a week), flexible work schedule and we promote Work-Life balance an APAC focus means no graveyard shifts!

We also provide Exciting perks such as Spotter Bonus, HMO with Free 4 Dependent, Leave credits, Performance bonuses, and a work-life balance environment

Apply for this job

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Role Overview

The Application Support Analyst role is responsible for second level support and maintenance of managed Datacom client applications through its lifecycle. This role includes day-to-day incident and problem management across multiple clients in the Application Management team. The Application Support Analyst will communicate with the client, and the internal Application management teams within the specified timeframe that meets specifications and/or SLA’s. This role ensures all work aligns to Datacom's standards and guidelines.

Responsibilities

The Support Analyst is responsible for (but not limited to):

• Self-starter who shows a keen willingness to work on complex tasks on your own.
• Customer focused, timely and effective communicator, facilitating discussion with a troubleshooting mindset.  Engaging personality who exhibits great use of spoken and written language command.
• Innovative thinker, who can take initiatives in customer service improvement tasks, design and automation thinking. 
• Participate in On Call when required and high care checks outside of business hours. 
• Pre and Post implementation checks for various changes that affect our systems, including patching, releases and network changes.
• Proper ITSM process and tools utilization. 
• Upkeep of our knowledge repositories.  

• Respond to Incidents and Service requests in a timely manner within Service level targets or better.   Use the Service manager suite to keep requestors and stakeholders up to date.
• Knowledge and expertise of monitoring tools such as Dynatrace, Nagios and Blazemeter to ensure the Customer’s application stack is healthy, build reporting and analysis.
• Knowledge of AMQ, MuleSoft, integration, queues and troubleshooting therein.

• Excellent deductive reasoning and formulation of analysis to support third party teams and be the facilitator and owner of problems.
• Work with 3rd parties and other teams to assist in patching, upgrading and mitigating security risks.
• SQL knowledge and working with SQL Server and Oracle RDBMS.  Write scripts to amend data and transactions.
• Use and upkeep of repositories such as GIT and Bitbucket.

Skills

• Knowledge of Java and Oracle framework.
• Familiarity with Spring and Hibernate frameworks.
• Familiarity with version control systems, such as Git and Bitbucket
• Understanding of integration tools like Mulesoft and AMQ
• Knowledge of Confluence and Jira essential.
• Understanding of DevOps practices and tools (Jenkins, Docker, Kubernetes).
• knowledge of configuration management frameworks such as Ansible.
• Exposure to performance monitoring tools.
• Familiarity with centralized logging tools (Elasticsearch)
• Good command of SQL and RDMS systems
• Good command of Windows Events and Unix commands.
• Working knowledge of Networks, Firewalls, Rules, AD Groups, Load Balancing, Redundant system architecture
• Experience with Managed File Transfer Tools such as MOVEit
• Experience with DCIM tools such as NLYTE

Service Management Focus

• Triage and provide evidence of troubleshooting IT issues.
• Assist in planning and executing Hotfixes, Releases, Projects, Patches and providing post-implementation support.
• Take initiatives to facilitating discussions on topics in your area of expertise. 
• Upkeep of ITSM journals and statuses of incidents and service requests.
• Manage workload and throughput of tickets, ensuring timely resolution within service level agreements (SLAs).
• Understanding of Customer Order and B2B processes in a Utilities Sector
• Perform pre-business day Health Checks and Tests.
• Provide performance and utilisation trend analysis and report.

Teamwork & Collaboration

• Document any new or amend any existing processes and procedures required as part of the daily, weekly, monthly tasks.
• Build working rapport with vendor and third-party technology team and ensure collaboration.
• Conduct internal training sessions on IT systems and tools, and create helpful training materials

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

Shift Assignment: Night Shift

Arch Insurance Group is seeking a motivated aspiring actuary to join our team. The Actuarial Analyst is reponsbile for providing actuarial support to the business units, including but not limited to: rate indications, price monitoring, profitability studies, product development, database management, and strategic support to the business. In particular, this analyst will be responsible for supporting mainly Alternative Markets pricing but will be involved in other areas as well. Some actuarial experience, preferably in pricing, is strongly preferred. Demonstrated success with actuarial exams is also strongly required. This position will require:

• Intellectual curiosity
• Quick learning
• Great problem solving skills
• Strategic business thinking
• Ability to research and provide feedback
• Abiltiy to think outside the box

Job Responsibilities:

• Model and process enhancements
• Parameter Studies
• Price Monitoring
• Benchmark Reporting
• Collateral analysis for captive accounts
• Ad-Hoc requests
• Ability to perform independently and meet deadlines, with some guidance from supervisor
• Adhoc pricing analysis

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Network Delivery Team provides managed IT services for FIS clients. The high caliber members are among the technology leaders within FIS, utilizing multiple technologies and vendors. This team requires motivated members who are ready to develop personally and professionally as FIS grows to meet the challenges presented by today’s global economies.

What will you be doing:

• Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, and SD-WAN devices.

• Implements and manages SD-WAN solutions using VMware VeloCloud SD-WAN.

• Troubleshoots and resolves network issues related to SD-WAN deployments.

• Collaborate with cross-functional teams to integrate SD-WAN solutions with existing network infrastructure and applications.

• Provides technical support and guidance to team members on SD-WAN best practices.

• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.

• Monitors, responds, and provides resolution for all network problem and incident tickets.

• Utilizing ServiceNow, documents status updates and problem resolutions.

• Performs customer service duties and responds to customer requests as defined by management.

• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.

• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.

• Prepares activity reports as requested by management.

• Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.

• Maintains network services documentation related to work area.

• Completes network change requests in accordance with service level agreements.

• Maintains network lab and equipment inventory.

What you bring:

• With experience in supporting WAN, LAN, WLAN networks

• Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS

• Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture

• Requires knowledge of basic office tools

• Ability to understand and apply technical concepts

• Team skills, including the ability to establish and maintain effective working relationships

• Flexibility, versatility, dependability

What we offer you:

• Competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass