The client is building software for an industry that has relied on paper and pen for a long time. Their mission is to build an all-in-one cloud-based platform that empowers pharmacists to schedule, document, and manage clinical services at scale. The company's clients include the 2 largest pharmacy chains in Canada, servicing 3500+ pharmacies, and powering over ~14M patient services, including playing a critical role across the country throughout the pandemic. The organization’s ultimate vision is to transform pharmacies from today’s dispensing locations to tomorrow’s health hubs.

Your responsibilities include but are not limited to:

• Create accurate and compliant FHIRr5 questionnaires based on provided questions in PDF format and/or written requirements.
• Utilize tools to troubleshoot any issues that may arise during the configuration process.
• Contribute to the JSON Structures library to simplify the process of creating questionnaires continuously.
• Use Adobe Acrobat to map questionnaire fields into PDF templates effectively.
• Efficiently design, set up, and oversee data dashboards tailored for non-technical team members, ensuring clarity and user-friendliness.
• Regularly update dashboards to reflect evolving needs and data streams accurately.
• Develop a deep understanding of the client’s data model, ensuring a comprehensive grasp of its nuances.
• Act as the bridge between technical data experts and non-technical teams, facilitating effective communication and understanding.
• Collaborate closely with various teams to ensure that data insights are actionable, relevant, and aligned with the client’s strategic objectives.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience in configuring FHIRr5 Questionnaires, preferably in a healthcare or pharmaceutical setting.
• Proficiency in using Adobe Acrobat to map Questionnaire fields into PDF templates.
• Strong understanding of data dashboards design and management, emphasizing user-friendliness and clarity.
• Familiarity with data architecture principles and the ability to analyze complex data structures.
• Excellent communication skills and the ability to collaborate effectively with both technical and non-technical team members.
• Strong problem-solving skills and attention to detail.
• Ability to adapt to evolving requirements and technologies in the healthcare data analysis field.

Fully-remote work, competitive salary, fixed-shift.

• Daily monitoring of IBM Tickets related to APIC 
• L1 support for APIC Issues 
• Deploy IBM APIconnect Software using Kubernetes 
• Manage and Maintain IBM Apiconnect Software 
• Manage IBM Cloud Platform and Services 
• Creating Ubuntu Server environment using VMware ESXi 
• Manage and Maintain IBM Servers in Vitro Data Center 
• Manage VM ESXi Servers 
• Deploy IBM Application using Red Hat Openshift and Kubernetes 
• Experience with Containerization using Docker, OCP, and Kubernetes 
• Applying the Agile and DevOps Methodology. Acting as DevOps Engineer 
• To support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services  
• Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies & processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development.  
• Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets.  
• Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions.  
• Creates and updates communications and incident management activities to streamline ticket resolution.  

• Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.  

• Bachelor's degree in computer science or engineering.  
• Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities.  
• Ability to resolve technical problems and innovate more efficient use of IT resources.  
• Knowledgeable in Kubernetes and Docker is a must 
• Experience with AWS and on prem Virtualization 
• Hybrid work Set-up  

As a GIS Analyst, you will be responding to technical queries and issues, resolves problems in a timely manner and provides technical recommendations to clients both local and international.

Company Profile:

Our client is a privately held company headquartered in San Bernardino, CA with offices in India and the Philippines. The company was established in 1992 specializing in Geospatial Services, Software Engineering, Cloud Technology (SaaS), and Software Integration.

Having established in the Philippines for over 4 years, they are on the moves in expanding their Philippine-based team. And as they continuously grow, they are currently looking for a highly motivated and results-driven GIS Analyst to join their team in the Philippines who will look after their clients both local and international.

This is an amazing career opportunity for someone who aims for professional growth while being exposed to modern technologies. This move is perfect for someone who wants to be a part of a collaborative team and a company with exceptional work culture.

Duties and Responsibilities:

•Develop and analyze our client’s functional requirements to understand the scope, requirements and function of the solutions’ offering

•Coordinate with the clients as well as the developers to build and implement GIS-based technology solutions

•Evaluate and resolve complex problems that arise and knows how to perform root cause analysis

•Gather feedback from end users about system performance

•Plan and oversee projects

•Provide advice and technical training

•Keep abreast of technology trends and developments in GIS and IT

Must-have Skills / Qualification:

•Bachelor’s Degree in Computer Science, Engineering or a related field

•Minimum 1 year of proven experience as a GIS/IT Analyst carrying out tasks such as web mapping, data hosting, data analysis, and implementation

•Knowledge or familiarity with GIS tools such as QGIS and ArcGIS

•Knowledge of databases, system security and troubleshooting

•Understanding of business practices

•Excellent communication skills in English

•Analytical mindset

•Problem-solving aptitude

•Ability to work independently and as part of a team

•Willingness to travel as needed

Advantageous Skills/Experience:

•Experience in utility applications

•Experience in project management

Job Description

The Payments Systems Analyst provides technical and operational support relating to the payments systems of the business, including the Payment Gateway, Points and Pay by Account (PBA). This role involves configuration, troubleshooting, and in-depth analysis of EonX payment systems. Key areas of responsibility include detailed documentation, defect investigation, fraud mitigation, and providing high-level technical support for payment gateways and PBA services to ensure efficient and secure payment operations. The role works with the Payments tribe and collaborates with stakeholders across the business to support these needs.

Key Responsibilities:

• Oversee the setup and ongoing management of Payment Gateway and Points integrations in lower environments, ensuring thorough documentation of configuration processes and requirements for production configuration.
• Perform troubleshooting and data analysis across lower environments and production systems, identifying and resolving issues promptly.
• Analyse operational data to assist with processing and resolution of operational requests (eg. refunds, funds transfers).
• Collaborate with business stakeholders to develop, set up, validate, and document system configuration requirements, ensuring alignment with business needs.
• Engage actively in fraud detection and prevention strategies, contributing to a secure payment environment.
• Undertake detailed investigations into defects related to the Payment Gateway and Pay by Account (PBA), focusing on identifying root causes and coordinating appropriate follow-up actions.
• Participate in incident responses related to Payments Systems. 
• Create and consistently update detailed documentation, requirements (functional, non-functional and technical) and user stories, actively contributing to the product backlog for periodic review by business teams.
• Participate in manual testing processes for system updates, bug fixes, and new feature rollouts.
• Offer primary Level 1 technical support for the PBA Overlay Service (PBAOS) to merchants and resellers, while also handling Level 3 consumer issue escalations.
• Actively contribute to the enhancement and optimization of PBA operations, monitoring system efficiency, and suggesting improvements as part of the operations team.
• Serve as the initial point of contact and coordinator for PBA reseller support queries, ensuring efficient and effective resolution of inquiries.

• Proficiency in the configuration and analysis of API based systems, with a focus on troubleshooting and problem-solving. 
• Strong written communication skills, with an ability to create clear and detailed user stories and operational documentation.
• Experience in fraud detection and mitigation in payment systems.
• Ability to conduct thorough defect investigations and effectively communicate findings.
• Excellent analytical skills, with a focus on operational data mapping and analysis.
• Strong communication skills, able to liaise effectively with both technical and non-technical stakeholders.
• Familiarity with payments systems and technologies and/or Australian banking preferred.
• Experience in providing various levels of technical support and triaging issues effectively.
• A proactive approach to monitoring, improving, and securing payment operations.
• Experience in Agile methodologies and working knowledge of tools such as JIRA, Confluence, and API testing tools.

• Competitive salary
• Private Healthcare
• Work remotely or at our office here in Quezon City.