MySigrid is looking to hire an ambitious, experienced, and resourceful IT Support Staff to join us in developing scalable software solutions both on mobile and web. You will be working together with a cross-functional team that’s responsible for full software development, from conception to deployment.

WHO WE ARE

MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and on target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed. MySigrid is a ‘state-of-the-art’ technology platform designed to optimize the work processes of our Executive Assistants, allowing them to deliver world-class remote support to multiple clients, as well as giving them the flexibility to configure an optimal work/life balance.

YOUR ROLE AS AN IT SUPPORT STAFF

As an IT Support Staff at MySigrid, you will play a pivotal role in ensuring the reliability, functionality, and performance of our IT systems and software applications. Your expertise will be critical in maintaining the high standards of quality we strive for. You will work collaboratively with our IT support and development teams, actively contributing to the identification, reporting, and resolution of issues, as well as conducting thorough testing to enhance our technology infrastructure.

KEY RESPONSIBILITIES:

• Collaborate closely with the IT support team to provide technical assistance and expedite issue resolution.
• Receive, meticulously document, and track reported bugs and issues, ensuring their prompt and effective resolution.
• Conduct comprehensive testing and diagnostics to identify system-related failures and prepare detailed resolution reports.
• Proactively identify and implement maintenance techniques to minimize downtime and enhance system efficiency.
• Assist in optimizing software and systems for superior performance, working alongside the development team.
• Develop and implement strategies to optimize lookup processes within our IT systems.
  

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in quality assurance and IT analysis.
• Proficiency in programming languages and scripting (e.g., Javascript, SQL).
• Proven experience in programming.
• Familiarity with automated testing tools.
• Familiarity with lookup tables, indexing, and database optimization.
• Proven experience in resolving errors related to office applications.
• Excellent problem-solving and troubleshooting skills.

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Competitive salary package.

• Vacation leave and Sick leave credits.
• HMO Package for the employee and two codependents.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core value: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.

Description

MyDeal is a leading Australian online retail marketplace that focuses on providing “everything for your home” (furniture, homewares, garden, appliances and more). Founded in 2011, MyDeal has brought Australian shoppers the biggest brands, the best deals, discounts and sales on an extensive range of home and lifestyle products. Since September 2022, MyDeal has been a part of Woolworths Group, Australia and New Zealand’s largest retailer. Our partnership with Woolworths Group continues our shared commitment to provide great value, quality products and convenience for our customers.

As a Quality Analyst, you will play a pivotal role in ensuring that our customer service representatives consistently deliver exceptional service and adhere to established quality standards. Your primary responsibility will be to monitor, assess, and improve the quality of customer interactions, contributing to the overall success and customer satisfaction of our organization.

Responsibilities

• Quality Monitoring: Conduct regular evaluations of customer service interactions, including phone calls, and email communications. Assess agents' performance against predefined quality metrics and criteria.
• Feedback and Coaching: Provide constructive feedback to customer service representatives based on evaluation results. Conduct weekly call calibration sessions / ticket reviews with various teams 
• Data Analysis and Reporting: Analyse  quality data and generate reports to identify trends, patterns, and areas for improvement. Provide regular reports to management with recommendations for enhancing customer service quality. 
• Process Improvement: Collaborate with cross-functional teams to identify process improvements and best practices that can enhance the customer experience. Participate in the development and refinement of call scripts and service workflows.
• Compliance and Standards: Ensure that agents adhere to company policies, procedures, and compliance regulations. Issue an incident report for quality violations. Work closely with the Customer Service Manager to ensure new hires are well-prepared to meet quality standards.
• Customer advocacy: Advocate for the customer within the organisation , ensuring their needs and feedback are considered in decision-making processes related to service quality.
• Best Practice  Bank: Build a collection of best practice calls and emails for demonstration and training purposes.
• Others: Provide support in any additional ad hoc tasks that may be required by the management that will support Operations performance.

• Availability and willingness to work full-time on-site is required.
• Proven experience as a Quality Coach, Quality Assurance Specialist, or similar role within a contact center environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Able to build a high performing quality team
• Achieve all KPIs set
• Proficiency in using quality monitoring tools, Google sheet or Excel, and call center software.
• Detail-oriented with a focus on accuracy and consistency.
• Ability to provide constructive feedback and coaching to agents.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work shifts, including weekends, and holidays, as needed.

WHAT IS YOUR ROLE

• As a Senior Implementations Analyst, you will be responsible for providing an awesome onboarding experience for Boldr’s new clients, and supporting various initiatives to optimize the processes of our existing client base.
• You will act as a Project Manager and collaborate with internal and external stakeholders to ensure that each client is fully set up with their staffing, documentation, and technological needs.
• Your tasks will include communicating with clients, creating and overseeing Project Plans, building and structuring documentation for knowledge bases and in making sure that the tasks are effectively handed over to the appropriate departments.
• As a Sr. Implementations Analyst, you will also be responsible for acting as a consultant for our clients’ and internal team’s business solutions needs.

WHAT WILL YOU DO

• Take a deep dive and perform audits on the client's systems and processes.
• Create new and modify existing process documentation for workflows within the defined scope of work.
• Proactively identify opportunities for process improvement and optimization.
• Provide support in designing the onboarding and training approach for newly built teams.
• Lead all process and systems-related training for stakeholders.
• Perform internal and client-specific ad hoc tasks as needed Stakeholder Onboarding and Consulting.
• Take point in performing staffing, process, and systems audit, and provide recommendations based on findings.
• Lead necessary handover sessions and post-implementation reviews for a smooth transition of operations to necessary departments.
• Build templates and frameworks for executing solutions-related deliverables, and act as a consultant for process and tech optimization across Boldr’s new and existing client base Project Management.
• Take point in the planning, execution, monitoring, and closing of client implementations and internal projects - Kick-off new business implementations/projects, and facilitate all internal and client communications throughout your involvement.
• Create, execute, and revise Project Plans as necessary to meet changing needs and requirements.
• Define success and milestones for every project and implementation Monitor the progress of ongoing projects and properly escalate all challenges as needed.
• Fluent in Mandarin
• Work in Chinese time zones
• Able to translate product documentation from English into Mandarin
• Onboarding new clients in China
• Continuous support and communications for clients in WeChat group
• This is not a sales quota-carrying role

YOU HAVE...

• Bachelor’s Degree in any field you’re passionate about.
• Fluent Mandarin
• An ability to understand and communicate complex ideas to clients and colleagues, both verbally and in written form.

• 4- 5 year of experience on implementations or Project managment.
• Proficiency in using cloud-based applications such as Google Drive, Google Sheets, Google Docs, Google Analytics.
• At least 3 years of experience in project-tracking and management.
• An experience or knowledge on project management tools.
• Familiarity on any Helpdesk, CRM, and/or business intelligence software.
• Moderate or high proficiency in using cloud-based applications such as Google Drive, Google Sheets, Google Docs, Google Analytics
• Ability to accept feedback gracefully and with an open mind.
• An analytical and critical thinker, with an eye for even the most minute of details
• Able to multitask and prioritize with minimal supervision
• Proactive and self-motivated
• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
• Amenable to work on rotating shifts and render overtime work as required

• Private Health Insurance
• Paid Time Off
• Training & Development
• Performance Bonus

Primary Purpose:

Work closely with project team members and the business to ensure a clear understanding of business requirements and solution design

Work with IT and business and 3rd party stakeholders to implement quality and defect free changes into IT systems

Use their business, functional and system knowledge and testing industry experience and knowledge of OW standards to provide input into testing strategy. 

Develops test plans and scenarios to meet the testing strategy and scope.  Prepare for and executes all identified test cycles.  Document testing results, and record and track defects to successful resolution.  Communicate testing status.

Support business UAT testers in the completion of UAT on larger projects.  On smaller projects co-ordinate and lead UAT.  Work with functional and development teams to communicate and resolve defects.

Responsibilities include:

o   Develop, update and maintain testing standards and procedures

o   Provide testing estimates based on requirements

o   Prepare Test Case Scenarios and documentation

o   Prepare test data based on requirements/solution design

o   Support developers and functional analysts with unit testing

o   Execute test scripts for all phases of testing

o   Prepare and deliver solutions training activities to business users where required

o   Work with the business teams to ensure full User Acceptance testing is done prior to business sign-off for deployment.  

o   Keep track of any defects arising from the testing or post-go-live, prioritise defects with the business teams and work with technical teams to resolve

o   Input into test reporting on larger projects. On smaller projects prepare test reporting and communicate status to stakeholders

o   Work with the appropriate business and IT teams to resolve any issues that arise out of the testing process

o   Participate in the release control process (when application changes are transferred from build to test) to ensure that solutions meet business requirements

o   Inform/escalate to appropriate team/s of any issues that may affect the schedule, budget or quality of build changes or the testing process

o   Participate in the deployment and production verification process (when application changes are deployed to production and go through production verification testing and hypercare support) to ensure that solutions meet business requirements

• At least 5 years I.T. experience

• Retail industry highly recommended
• At least 3-5 years testing experience mandatory
• Solid experience with Regression Testing
• Experience with relevant Enterprise Solutions (eg SAP, Salesforce Platform including sales processes, PIM, Gains, NetTikit)
• Experience with other system tools used in testing and documentation highly desirable (eg ALM, Jira, Confluence, Sharepoint, ServiceNow, Excel)
• Experience working with 3rd party vendors and integrated environments
• Experience working cross functionally
• Experience working in Waterfall and Agile methodologies
• Understanding of DevOps

Skills/Knowledge/Attributes

• Strong cross-functional testing experience
• Knowledge/understanding of Corporate Applications systems and IT architecture integration between systems
• Love and have a deep understanding of QA
• Knowledge of Best Practice software testing standards
• Excellent knowledge in testing skills (design test plan and test strategy, writing test cases, executing test cases, opening bugs, verifying bugs)
• Good understanding of the Software Development Lifecycle (SDLC) and experience working with software development projects
• Agile environment experience favourable
• Experience with use of test management or automated test tools
• Ability to liaise effectively with external IT partners
• Critical thinker
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Excellent oral and written skills
• Customer-focused
• Great attention to detail
• Strong problem-solving skills
• Ability to work creatively

• Day 1 HMO
• Health Insurance
• 100% Virtual Recruitment Process
• Government Mandated Benefits
• 13 Month Pay
• 12 SL / 12VL
• Work-life balance
• Hybrid Setup
• Salary: 120K - 180K
• #ConnectOS30

Position : Data Analyst

Working Hours : M-F, 40hrs/week, flexible(client is open to discussing working hours)

Holidays : US or PH Holidays

Salary Range : $800-1,500/month

About the Company

The company is the operating platform that helps real estate’s most client-centric agents and teams:

• close every deal.
• create a powerful flywheel of repeat and referral business.
• delight clients every step of the way.

About the Role:

We are not after years of experience, we essentially want people who are analytical and good communicators who can learn how our applications work, monitor dashboards, run reports, and configure user accounts/system preferences (not code related). The company is looking for a candidate with a passion for data analysis, critical thinking, and attention to detail. If this is you, we would like to get to know you!

Main Responsibilities

• Work with large datasets in Excel to identify trends, patterns, and insights
• Create visually appealing and informative PowerPoint decks to present findings to various stakeholders
• Conduct product research and design compile findings in Google Docs
• Develop and maintain dashboards and reports to track key performance indicators
• Collaborate with cross-functional teams to support data-driven decision making
• Compile to-dos and build roadmaps for achieving strategic objectives
• Handle workflows, data collection, data entry, and analysis in proprietary systems.

Tools to use

• Google Workspace
• Office 365

• At least 2-5 years of relevant experience
• Working knowledge of Excel and Google Sheets
• Excellent written and oral English skills
• Strong analytical, critical thinking, and problem-solving skills
• Attention to detail and strong organizational skills
• Ability to work collaboratively in a fast-paced environment
• Any real estate experience (ex: working as a virtual assistant to a real estate agent, working with real estate companies, etc.) is preferred but not required

DFI Company Brief

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group had total annual sales in 2020 exceeding US$28 billion.

The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains.

The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

The Group’s parent company, Dairy Farm International Holdings Limited, is incorporated in Bermuda and has a standard listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group's businesses are managed from Hong Kong by Dairy Farm Management Services Limited through its regional offices.

DFI Retail Group is a member of the Jardine Matheson Group.

The Team

Advanced Analytic Team is a dedicated group of data professionals focused on leveraging BI tools such as SAP BI, Tableau and advanced analytics techniques to extract valuable insights from data. Our team supports data-driven decision-making across the organization by developing interactive dashboards, conducting in-depth data analysis and providing actionable recommendations. With a strong focus on innovation and collaboration, we strive to uncover patterns and trends that drive business growth and efficiency. Join our team and become part of an exciting journey to unlock the power of data!

The role

We are seeking a skilled and experienced SAP BO/Admin Analyst to join our Advanced Analytic team. The successful candidate will analyze and visualize complex data sets using SAP BO, provide actionable insights, and support data-driven decision-making across various departments. As a SAP BO/Admin Analyst, you will collaborate with cross-functional teams to design and develop interactive dashboards, reports, and data visualizations that effectively communicate key metrics and trends.

Key Responsibilities

• Provide good technical skills for the specialist stream.
• Providing end-to-end support (user requirements gathering, Front-end dashboard/report development in, Documentation of Metrics/Dashboards and providing end-user Training.
• Assist with architecture analysis and designing of sustainable solutions; and deliver projects as part of the Group BI Programmed Team
• Drive change across the business with application expertise
• Work with business stakeholders in identifying business requirements for reporting projects and supporting business with any issues or incidents.
• Document business requirements and deliveries in a continuous manner
• Ensure timely and sustainable solutions delivered to support business requirements.
• Prior experience with retail reporting and model is a plus.

• Degree holder in Computer Science or related subjects
• At least 3-4 years of relevant experience on Hands-on experience working with SAP BO Mandatory.
• SAP Business Object Experience -

o Experience in Web Intelligence, Publication, Web Services

o Familiarity resolving WEBI issues such as conditional formatting, input controls, ranking, standard formatting, filters, data mapping/ reconciliation, and other report functionalities.

o Experience with BEX queries is must.

o Strong analytical mind with good communication & interpersonal skill.

o Customer-oriented; can work independently and deliver multiple small to medium size initiatives or projects.

• SAP BO Administration experience –

o Patch upgrade.

o Setting up the monitoring of BO servers, auditing policies, and manage event and alerts related to CMS, Audit and Reporting Database services.

o Keep availability of BO Web applications CMC, BI Launchpad, and other applications.

o Manage user and permissions.

o Manage Universe and Connections and other BI Repository objects.

o Backup and Restore of BusinessObjects environment.

• Proficient in SQL and Familiarity with other data visualization tools (Power BI Tableau, etc.).
• Fluency in spoken and written English.

Good to have

• Exposure to Azure or Google Cloud
• Experience with BW and ERP exposure is an advantage.
• SAP ABAP experience is needed (BW ABAP, AMDP).
• Experience in Python
• Good knowledge of multiple aspects of the retail industry is advantageous.

The client is building software for an industry that has relied on paper and pen for a long time. Their mission is to build an all-in-one cloud-based platform that empowers pharmacists to schedule, document, and manage clinical services at scale. The company's clients include the 2 largest pharmacy chains in Canada, servicing 3500+ pharmacies, and powering over ~14M patient services, including playing a critical role across the country throughout the pandemic. The organization’s ultimate vision is to transform pharmacies from today’s dispensing locations to tomorrow’s health hubs.

Your responsibilities include but are not limited to:

• Create accurate and compliant FHIRr5 questionnaires based on provided questions in PDF format and/or written requirements.
• Utilize tools to troubleshoot any issues that may arise during the configuration process.
• Contribute to the JSON Structures library to simplify the process of creating questionnaires continuously.
• Use Adobe Acrobat to map questionnaire fields into PDF templates effectively.
• Efficiently design, set up, and oversee data dashboards tailored for non-technical team members, ensuring clarity and user-friendliness.
• Regularly update dashboards to reflect evolving needs and data streams accurately.
• Develop a deep understanding of the client’s data model, ensuring a comprehensive grasp of its nuances.
• Act as the bridge between technical data experts and non-technical teams, facilitating effective communication and understanding.
• Collaborate closely with various teams to ensure that data insights are actionable, relevant, and aligned with the client’s strategic objectives.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience in configuring FHIRr5 Questionnaires, preferably in a healthcare or pharmaceutical setting.
• Proficiency in using Adobe Acrobat to map Questionnaire fields into PDF templates.
• Strong understanding of data dashboards design and management, emphasizing user-friendliness and clarity.
• Familiarity with data architecture principles and the ability to analyze complex data structures.
• Excellent communication skills and the ability to collaborate effectively with both technical and non-technical team members.
• Strong problem-solving skills and attention to detail.
• Ability to adapt to evolving requirements and technologies in the healthcare data analysis field.

Fully-remote work, competitive salary, fixed-shift.

• Daily monitoring of IBM Tickets related to APIC 
• L1 support for APIC Issues 
• Deploy IBM APIconnect Software using Kubernetes 
• Manage and Maintain IBM Apiconnect Software 
• Manage IBM Cloud Platform and Services 
• Creating Ubuntu Server environment using VMware ESXi 
• Manage and Maintain IBM Servers in Vitro Data Center 
• Manage VM ESXi Servers 
• Deploy IBM Application using Red Hat Openshift and Kubernetes 
• Experience with Containerization using Docker, OCP, and Kubernetes 
• Applying the Agile and DevOps Methodology. Acting as DevOps Engineer 
• To support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services  
• Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies & processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development.  
• Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets.  
• Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions.  
• Creates and updates communications and incident management activities to streamline ticket resolution.  

• Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.  

• Bachelor's degree in computer science or engineering.  
• Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities.  
• Ability to resolve technical problems and innovate more efficient use of IT resources.  
• Knowledgeable in Kubernetes and Docker is a must 
• Experience with AWS and on prem Virtualization 
• Hybrid work Set-up