Schedule: Monday – Friday (9:00 AM to 6:00 PM AEST)

What are we looking for?

Skills Required:

• Taking up Information Technology or any related courses
• Background in IT Infrastructure
• Knowledge in Desktop Support
• Hardware and Software Troubleshooting

Nice to Have:

• Customer interface skills 
• Interpersonal communication skills 

What will you do?

• Assist staff in performing system backup and maintenance functions.
• Assist network and hardware troubleshooting.
• Assist in updating user and technical documentation.
• Run calls to troubleshoot desktop and PC problems.
• Provide help desk support to staff requiring technical assistance.
• Assist with building and deploying desktop computers and laptops for deployment.
• Other responsibilities as directed by supervisor.

Join the awesome team and enjoy these benefits & perks:

• Office-based training setup
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

ConnectOS is a top-rated employer of choice, independently validated by the market. From hiring one person to building a large team, we connect companies around the world with ready-now talent across a range of industries, functions and more than 80 job categories.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

This role will play a crucial part in ensuring responsive seamless and high-quality IT support environment. The incumbent will oversee the efficient resolution of helpdesk tickets while handling 2nd line support escalations. Requires proactive hands-on approach on issue resolution and request fulfillment. Develops technical and end user facing documentations. An integral member of the IT team responsible for the installation and maintenance of network and computer systems while supporting and enhancing cyber security posture. Core role coverage, IT support, network, systems, and service delivery.

• Provides first-line investigation and diagnosis.
• Logs relevant incident/service request details per help desk procedures.
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
• Works on escalated or unresolved incidents/service requests within agreed timescales.
• Communicates with end users regarding incident progress.
• Ensures helpdesk tickets are always updated until issues are resolved.
• Conducts hardware and software maintenance and support.
• Performs deployment and movement of IT assets.
• Local network support and/or assists centralized Network team.
• Manage and supports various computer peripherals, like Door Access, CCTV, printers, Conference Room equipment.
• Troubleshoot end users’ hardware and software related issues.
• Assist with the setup and maintenance of IT equipment.  E.g., Quarterly Cleaning etc.
• IT Asset Management covers assigning and recovering assets, track record and reporting.
• Work with remote support teams to resolve complex issues.  
• Provide training and support to end users.  
• Assists in the planning and implementation of additions and modifications to the supporting field infrastructure including the installation of server and networking hardware and operating systems software and other related software as required.
• Responsible for day-to-day monitoring, technical support, and planning of all aspects of the network infrastructure (LAN/WAN/Wireless network) while ensuring IT environment is secure.
• Evaluating network performance issues including availability, utilization, throughput, and latency.
• Responsible for installation, configuration, and testing of network equipment’s.
• Taking proactive steps to ensure an appropriate level of system availability and security.
• Patch Management, Risk and vulnerability assessment and risk mitigation analysis.
• Implementation of IT security policies and procedures.
• Implements and maintains security measures to protect the company’s IT infrastructure, including firewalls, antivirus software, and access controls.

• Bachelor’s degree or relevant professional qualification.
• Minimum 5 years of work experience in an IT role in a medium to large multi-location company with an emphasis in planning and executing site needs for technology, provisioning, and services.
• Minimum 5 Years experience in Networks
• Minimum 3 years of experience providing IT services at firms that utilize hybrid identity solution(s). Understanding of Microsoft’s hybrid identity solution concepts.
• Minimum 2 years of experience with Microsoft Azure AD and Azure AD management.
• Minimum 2 years of experience in managing Windows Domains using Active Directory
• Thorough understanding of system and network including LAN/WAN device configuration (including routers and firewalls, TCP/IP Network Protocols, etc.), and computer security best practices.
• Reports On-site (not a hybrid role)
• Shifting Schedule
• Operates from Manila. Remote support to other Secret6 office sites.
  

Highly Desirable:

• Experience with AWS, and related cloud application infrastructure is a plus.
• Working knowledge/experience with DNS, DHCP, Active Directory, Virtualization (e.g. Hyper-V, VMWare).
• Experience with Microsoft Azure AD and Azure AD management using PowerShell scripting to manipulate AD objects along with Active Directory, Hybrid Microsoft Exchange on Premise and Office 365 is a plus.
• Exposure to a variety of technologies such web application proxies, databases, LDAP and directory services, application servers, network infrastructure, and understanding of security and dataflow within these components.
• Understanding of Microsoft Domain concepts such as Domain/Forest trusts, Replication, NTFS/ACL permissions, Group Policies, etc.
• Knowledgeable in identity management in MS Azure and Microsoft Office 365.
• Scripting ability in PowerShell desired. Experience in creating and modifying PowerShell scripts.
• Working Knowledge of Exchange systems and attributes in AD, with related support experience.
• Good working knowledge in PKI / Certificate enrolment and architecture design and support.
• Ability to work with minimal guidance and effectively manage a medium size computer network.
• Information security administration, compliance, creating, testing, and implementing business continuity and disaster recovery plans.
• Network security, wireless security, application security, infrastructure hardening and security baselines.
• Thorough understanding of Microsoft Windows Server operating systems.
• Knowledge of Microsoft Office applications (including but not limited to Excel, Visio & Project)
• Analysing Log files / Triage / troubleshooting skills. Strong analytical skills for troubleshooting and issue investigations and ability to work under pressure.
• Ability to work independently with minimal supervision.
• A+ N+ and ITIL certification a plus

• Full-time contract.
• Attractive salary based on skill level and experience.
• Work alongside colleagues that share the same interests and passion for art and video games.
• Stable employment and professional growth in an international environment.
• A culture of diversity and inclusion to unite the most outstanding talents.
• Online training platforms and workshops to level you up.

We are looking for a Quality Analyst to join our strategically awesome team!

Qualification:

• Must possess a Bachelor’s/College Degree of any course
• At least 1 year of audit work experience involving calls, files, and processes. Also, engaged in operations calls for onboarding, training, calibration, performance evaluation, coaching, and data management within the BPO industry.
• Must have excellent verbal, written and interpersonal communication skills
• Must be customer service oriented and detail-oriented
• Must be flexible, organized, adaptable and proficient with Microsoft Office applications

Locations:

Mandaluyong Site
Paragon Plaza, Lower Ground Floor, 162 EDSA, Mandaluyong City

Cebu Site
TMSI Lacdon Aliwanay, Balamban, Cebu Province

Bacolod Site
Global Strategic Building, Fordland 2, 2nd & 4th Floor, 11th Street Lacson, Bacolod City, Negros Occidental

Victorias Site
Vic Arcade Building, Ground Floor Osmeña Avenue, Barangay 1, Victorias City

Interested in applying? You may send your resume to Careers@GlobalStrategic.com

Responsibilities / Tasks

• Manages the daily billing processes for spare parts and service projects within NAM service.
• Responds to customer inquiries in a timely and professional manner on billing questions (email, phone, portal, etc.)
• Efficiently creates (within SAP or MS Axapta), audits, and transmits invoices via mail, email, or customer portals.
• Manages customer information and company information related to online portals and ERP customer account set up (billing addresses, terms, etc.)
• Interface with Customer Service Representation (CSRs) to correct and/or address any sales order related billing errors to ensure prompt payment to GEA upon delivery of the invoice.
• Communicates with customers on any billing related needs for their accounts.
• Works with other departments (Collections, Sales, Division, Region etc.) in a timely and professional manner.
• Balances open tasks with other staff support priorities within the team or department when known.
• Other service department tasks and assignments as directed by as assigned by department manager.

Your Profile / Qualifications

• Preferably an accounting or business degree or commensurate experience in inside sales billing support

• 3-5 years in a billing role (preferably business to business) supporting inside sales to demanding industrial customers.

• Able to provide business support to a multi-location team efficiently and accurately

• Computer literacy including knowledge of SAP, MS Axapta, CRM, MS Office, or ability to quickly learn business software application

• Ability to efficiently work with online customer payment portals and order management screens.

• Able to multi-task and work under pressure.

• Self-motivated and highly organized. Must be able to work independently and as part of a team.

• Open vacancy is on US Eastern Time work shift (8AM-5PM EST)

Did we spark your interest?
Then please click apply above to access our guided application process.

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Qualifications

• 4-8 years of experience
• BA, BS or equivalent experience in related field. Advance Degree preferred

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
• May contribute to the development of policies and procedures.
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems.
• Solutions are innovative and consistent with organization objectives.
• Completes work; independently receives general guidance on new projects.
• Work reviewed for purpose of meeting objectives.
• May act as a mentor to less experienced colleagues.

Job Requirements:

• Expertise in Apple MacOS and iOS Operating System support and strong troubleshooting skills.
• Expertise in Python scripting language.
• JAMF (Apple Device Management) software deployment and patch management
• 4-8 years of experience in supporting Apple iOS & Mac operating system environments
• Experience with Apple Mac hardware platforms: Laptop & tablet
• Experience supporting and managing corporate Mac environments.
• Experience and familiarity with Raspberry Pi hardware platforms and use cases
• Experience managing distributed Raspberry Pi environments.
• Knowledge of Microsoft 365 support for desktop applications.
• Strong communication skills are required.
• Creating groups and profiles within Intune and MDM enrollment

Optional/Nice to Have Requirements:

Technology Required:

• Primary Technology:

• Python
• Linux
• Microsoft 365 Desktop application: This includes the suite of Microsoft Office applications and desktop software used for productivity.
• MacOS
• iOS
• Jamf
• Microsoft Intune

• Secondary Technology:

• ServiceNow: ServiceNow is a service management and ticketing tool used for streamlined IT service operations.
• Jira: Jira is an issue and project tracking tool that helps manage tasks and projects efficiently.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

We are looking for a Data Analyst to assist our Data Team in maintaining our infrastructure. You will need a keen eye for detail and a bloodhound’s ability to follow a trail through multiple system layers when debugging a gnarly issue.

You must be confident in working with big data, understanding relational and document databases, how data integrity and quality are monitored and maintained.

In time, and with additional training and support, you will troubleshooting a whole ecosystem of (Azure) microservices reading and writing our databases, and working with event and clickstream data in an external Customer Data Platform.

We work in a collaborative and agile team environment; to be successful in the role you must have a strong sense of accountability, be an effective communicator and be a strong team player.

Key Responsibilities include: 

• Work with transactional datasets
• Raising, prioritizing and potentially resolving data management bugs
• Maintenance of BI reports and dashboards
• Processing, cleansing, and verifying the integrity of data on an ongoing basis including data warehousing
  

Grow into:

• Maintaining key data management microservices (python) as part of the company's application
• Managing the ongoing development of data/telemetry collection initiatives
• Performance monitoring of microservices and databases
• Troubleshooting & root cause analysis of identified data integrity issues and microservice errors

• Experienced at using SQL to manipulate data, and interrogate/manipulate large data sets
• Experienced in working with complex operational relational data systems, including data quality and data management
• Reporting and dashboarding with PowerBI or similar

Experience preferred: 

• Confident working with REST APIs/ APIs  
• Experienced in working with Bitbucket/GitHub/Gitlab or similar tools 
• Experienced in reading log files and following a correlation Id through various systems
• Confident with cloud environment and tools such as Databricks, Azure Functions, and Azure DevOps
• Experience with Python and Python Azure Function Apps
• Exposure to PowerBI reporting

• Competitive salary
• Private Healthcare

Our purpose

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of technology to innovate and grow. 

The Nuts and Bolts

We have over 6,500 people across our global offices, and generate an annual revenue of over $1.49 billion, this makes us one of Australasia's largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

About the Opportunity

You will be joining a fantastic team in our Internal Group Technology organisation who work collaboratively across teams and locations. It is a chance to be part of a group with strong people, customers, and delivery focus.

We’re looking for a proactive, enthusiastic team member interested in being part of a larger group delivering high-quality ITAM solutions to Datacom, aligning the business needs and expectations with the Datacom Stakeholders. This role is ideal for someone experienced in Software Asset Management who is looking for a challenging new opportunity that will provide variety to their career.  

What You’ll Bring

You will bring experience in high-volume ticket management using ITSM tools focusing on adherence to documented procedures and achievement of SLAs. Experience with Software Asset Management technologies from Flexera Software, Snow Software, Service Now, or similar will be highly valued.

You will have knowledge of key Software Asset Management concepts and processes, plus an awareness of software license metrics, as you will be undertaking a range of exciting activities relating to software license management, software request management, license reclamation, software contract management, and renewal management.

You will be responsible for delivering the key aspects of SAM service for Datacom.

What You’ll Do

In this role you will work collaboratively with The ITAM team, the Internal Group Technology and our client- The users of Datacom. Essentially, the Software Asset Management Analyst will:

• Management of the Software Request resolver group in the ITSM technology.
• Maintain the Software Asset Register, and all supporting Proof of Entitlement and Contract evidence, in collaboration with the Software Asset Manager, the customer, application owners, procurement/finance, and contract stakeholders.
• Allocate licences to users and devices in the SAM technology resulting from approved Software Requests.
• Apply the software License Reclamation Policy to software inventory.
• Support technical teams to install software through the supply of media and keys.
• Respond to, or escalate, licensing queries from stakeholders.
• Maintain the Software Renewal calendar.
• Deliver, or support the delivery of, Effective License Position and Software Utilisation reports in accordance with the documented reporting schedule.
• Identify and report compliance issues and risks.
• Supply license entitlement and software inventory data to support operations activities.
• Deliver all agreed scheduled reports to other ITSM and ITAM stakeholders.
• Adhere to the SAM Processes, Policies, and Procedures documented. Identify non-adherence and escalate for review.
• Provide quality customer service.
• Utilise Flexera One, Activate and Cherwell.

Why Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

If you would like to know more and this sounds like you. Please apply online today!

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come.

If that interests you, read on. 

About the Role

Roles and Responsibilities:

• Handle large data processing such as data mining, cleansing, transformation, merging, aggregation, and calculation by using data processing software (i.e. DCS, SQL)
• Design, model, and generate deterministic or predictive data using Prophet, SAS, Python, or R Studio.
• Using processed data, conduct investigation, provide analysis, and endorse recommendations to stakeholders
• Present and communicate modeling and data analysis results and recommendations to internal stakeholders.
• Become an SME of actuarial and company data and data system.
• Collaborate with Actuarial Pricing, Valuation, Modelling, Reinsurance, Corporate Solution teams.
• Facilitate technical or skills training as needed.
• Support development and testing of IFRS 17 related solutions.
• Perform other responsibilities and duties as may be assigned by the manager in to meet stakeholder requirements.

MINIMUM JOB REQUIREMENTS

• Education: Bachelor’s degree related to math/statistics with good scholastic records
• Experience: At least 1-year relevant experience in Actuarial Valuation, Studies or Product Development, with any of the top 10 life insurance companies.
• Certifications:
  • Affiliate of the Actuarial Society of the Philippines
  • Almost Associate of Life Management Institute (LOMA)
• Skills:
  • Experience in manipulating data sets, designing, building actuarial and/or predictive models, and is familiar with the following software/tools:
    • Experience using statistical computer languages (R, Python, SQL, SAS etc.) to transform data and draw insights from large data sets.
    • Knowledge and exposure in actuarial software especially Prophet and DCS (or equivalent).
    • Experience visualizing/presenting data for stakeholders using: Power BI, SAS VA etc.
    • Automation solution such as Powershell and UiPath
  • Knowledgeable in IFRS and PFRS insurance accounting and reporting standards is a plus.
  • Proficient in MS Office applications.
  • Excellent communication and presentation skills to convey in easy to understand terms the results and recommendations to stakeholders
  • Comfortable to navigate and willing to work on ambiguous situations.
• Proactive and flexible attitude, with willingness to take an “all hands-on deck” approach

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

We are looking for a Quality Analyst to join our strategically awesome team!

Qualification:

• Must possess a Bachelor’s/College Degree of any course
• At least 1 year of audit work experience involving calls, files, and processes. Also, engaged in operations calls for onboarding, training, calibration, performance evaluation, coaching, and data management within the BPO industry.
• Must have excellent verbal, written and interpersonal communication skills
• Must be customer service oriented and detail-oriented
• Must be flexible, organized, adaptable and proficient with Microsoft Office applications

Locations:

Mandaluyong Site
Paragon Plaza, Lower Ground Floor, 162 EDSA, Mandaluyong City

Cebu Site
TMSI Lacdon Aliwanay, Balamban, Cebu Province

Bacolod Site
Global Strategic Building, Fordland 2, 2nd & 4th Floor, 11th Street Lacson, Bacolod City, Negros Occidental

Victorias Site
Vic Arcade Building, Ground Floor Osmeña Avenue, Barangay 1, Victorias City

Interested in applying? You may send your resume to Careers@GlobalStrategic.com

We are looking for a Quality Analyst to join our strategically awesome team!

Qualification:

• Must possess a Bachelor’s/College Degree of any course
• At least 1 year of audit work experience involving calls, files, and processes. Also, engaged in operations calls for onboarding, training, calibration, performance evaluation, coaching, and data management within the BPO industry.
• Must have excellent verbal, written and interpersonal communication skills
• Must be customer service oriented and detail-oriented
• Must be flexible, organized, adaptable and proficient with Microsoft Office applications

Locations:

Mandaluyong Site
Paragon Plaza, Lower Ground Floor, 162 EDSA, Mandaluyong City

Cebu Site
TMSI Lacdon Aliwanay, Balamban, Cebu Province

Bacolod Site
Global Strategic Building, Fordland 2, 2nd & 4th Floor, 11th Street Lacson, Bacolod City, Negros Occidental

Victorias Site
Vic Arcade Building, Ground Floor Osmeña Avenue, Barangay 1, Victorias City

Interested in applying? You may send your resume to Careers@GlobalStrategic.com

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

• Drive results with a proven ability to achieve both team and individual goals consistently
  Demonstrate sound judgment by independently monitoring a specified goal amount of alerts on a daily basis in order to identify high risk transactions and fraudulent processing activity.

• Monitor merchant authorizations, deposits and refunds to identify suspect transactions via RiskNet.  Identify merchant accounts for credit referral or for further investigation

• Verify information with card issuing banks

• Validate suspicious transactions by contacting merchants and obtaining the necessary documents in arriving at a decision

• Capture and hold funds according to guidelines as warranted.  Recommend reserve release of merchant funds where appropriate.

• Process electronic funds transfers and wires for merchants as needed

• Liaise with the Investigations Team to gather information on suspect fraud transactions for timely action on referred cases

• Focus on the customer first by educating  merchants on company policies and procedures as they relate to preventing financial losses for the merchant while simultaneously mitigating losses for Global Payments

• Provide quality customer service and subject matter expertise to all internal departments, Global Payments third party partners, independent sales organizations and also liaise with credit card issuers and financial institutions.

Required Qualifications

Preferred Qualifications

• Associates or Bachelors  Degree

• 1 year of risk and fraud management experience

Career Path

• Risk Analyst II

• Process Leader

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

As Finance Analyst 2 - Invoice Processing, you will support the APAC entities in providing Invoice processing services, accounts review reconciliation, verifying and invoice posting. You will be directly reporting to Accounts Payable Manager. You would be directly responsible for processing specific portfolio of vendor invoices and/or accounts. Monitoring and Data analysis to be reported to Department head and with transactions Globally.

JOB RESPONSIBILITIES:

• Perform day to day financial transactions, including timely and accurate processing and validation of invoices.
• Ensure that Purchase Orders (PO) and Goods Receipts (GR) are properly matched and processed (3-way/2-way match).
• Complete monthly vendor reconciliations and related GL Account reconciliations.
• Verify, investigate, and handle invoice discrepancies and invoices on hold for assigned entities and suppliers.
• Review and reconcile complex and critical supplier statement of accounts against company's records.
• Work cross functionally to resolve any invoice/payment issues.
• Prepare balance sheet reconciliation at month end for the assigned accounts.
• Complete problem resolution, analyze aging reporting, and open GR report to solve pending issues.
• Compliance with SSC Accounts Payable KPIs and process metrics.
• Support continuous improvement initiatives and ongoing projects.
• Perform other duties as assigned.

 “LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES”

Work Hours   : M - F, 8:00am-5:00pm, CST/ 9:00pm - 6:00am, PHT

Holidays   : TBD

Salary    : 1000 - 2500 USD

About the role:

We’re on a lookout for a Creative Content Quality Analyst who will be responsible for meticulously reviewing and enhancing the quality of our content.

Duties and Responsibilities: 

• Review the accuracy of content, verifying the information is up-to-date, and cross-referencing it with established standards and reference files.
• Ensure proper structure and consistency of copies in each piece of content.
• Thoroughly check grammar, punctuation, and spelling errors to maintain content quality.
• Ensure the tone of the content aligns with the established tone for each product.
• Confirm that images and multimedia elements are relevant to the content.
• Produce batch text copies based on a set copy for content creation.
• Coordinate with project managers, designers, and editors to address issues raised during quality assurance.
• Monitor the resolution of issues and ensure deadlines are met.

Minimum Requirements: 

• 5+ years of experience
• high attention to details
• Strong writing and editing skills.
• Proficiency in research and the ability to handle creative projects.
• Exceptional attention to detail.
• Familiarity with creative content review processes.
• Familiarity with creative software applications

Must have:

• Figma
• Notion

Octal Philippines Inc. is seeking a highly skilled and motivated individual to join our team as an IT Project Management Associate. As an IT Project Management Associate, you will be responsible for assisting in the planning, coordination, and execution of IT projects. This is an excellent opportunity for someone with strong project management skills and a passion for driving successful IT initiatives within the organization.

Responsibilities

• Assist in defining project scope, goals, and deliverables
• Develop and maintain project plans, schedules, and budgets
• Coordinate project resources and stakeholders to ensure timely completion of project milestones
• Monitor project progress and identify and resolve issues or risks
• Prepare and deliver project status reports to stakeholders and leadership
• Conduct project meetings and facilitate communication among project team members
• Ensure adherence to project management methodologies and best practices
• Support the implementation and post-implementation phases of projects

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
• At least 3 years of experience in project management or related roles
• Proficient in project management tools and software
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple projects simultaneously
• Knowledge of software development lifecycle
• Good written and oral communication and listening skills, detail oriented, At least 3 years project management experience meticulous, team player, dependable
• Knowledge in clinical applications or medical information systems is an advantage
• PMP certification is a plus

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

Position: Business Analyst

Work Hours (Client): Mondays to Fridays, Flexible with 2 hours overlap Newfoundland Standard Time (GMT-3:30)

Pay Range: 800-1500 USD/month

Duties and Responsibilities:

• Manage and support reporting needs for sales, account management and marketing department
• Explore automation opportunities for handling data processes
• Validate and ensure the accuracy of data
• Interpret and generate reports, conducting in-depth data research
• Proficient in handling data from diverse sources
• Skill in manipulating and organizing data sets
• Perform marketing analysis using collected data
• Lead and opportunity attribution work
• Event support on dealer lists
• Sourcing and cleansing of data for cold outreach
• Salesforce data quality
• Periodic dealer reporting
• Ad-Hoc data quality projects

• 2+ proven experience as a Business Analyst or similar field
• Proficiency in Salesforce with a strong understanding of reporting and dashboard functionalities
• Proficient in Google Sheets for data management and analysis
• Familiarity with Google Slides, preferred for presentation creation and delivery
• Proficiency in Power BI 
• Ability to work in a fast-paced, deadline-driven environment.
• Salesforce Admin preferred

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

The Procure to Pay (P2P) Procurement Business Analyst will be responsible for working with the global procurement organization, IT and Business. The person in this position would be recognized as one of the P2P experts for the Oracle Cloud Procurement modules, i.e., Requisitions, Purchase Orders, etc. The P2P Procurement Business Analyst would liaison with IT and global organizations to ensure a complete alignment and deep understanding of the business goals. The goal is to be a value-added partner to the business to meet procurement needs within Oracle Cloud to enhance the day-to-day processes.

• Provide day to day operation, training and system support for Oracle Cloud Purchasing modules, i.e., Self Service Requisition, Procurement, Sourcing and the related procurement subsystems.
• Work with business users and IT to define requirements for enhancements or new functionality; work with team members to design and solution the applications, participate in unit testing, test scrips preparation, coordinate with business users on system integration testing; assist in planning and executing deployment and provide post-implementation support.
• Work with Oracle support for system issue troubleshooting and improvement opportunities.
• To document processes and provide training to business users when there is change or new functionality introduced.
• Participate and work in global and cross-functional teams for issue resolution, system enhancement and integration support.
• Participate in all procurement related audits as required.
• Additional duties as needed.

Salary: P55,000 – P75,000 (Monthly Package)

Schedule:

2 months Training (5 days, 9 hours each): Mondays – Fridays (8:30 AM – 5:30 PM EST)

Then will transition to weekend shift (3 days, 13 hours each): Friday 9:00 PM EST – Saturday 10:00 AM EST, Saturday 9:00 PM EST – Sunday 10:00 AM EST, Sunday 9:00 PM EST – Monday 10:00 AM EST

What are we looking for?

Skills Required:

• Windows desktop
• VMware (i.e. ESXi, vCenter)
• Storage (i.e. SANs)
• Azure virtual machines, storage, and networking
• AWS EC2, EBS, and VPC

Nice to have:

• Experience with N-Able (NCentral, if possible)

What will you do?

• Identify, diagnose, and resolve technical problems efficiently.
• Be adept at asking relevant questions, analyzing symptoms, and using available resources to troubleshoot issues effectively.
• Maintain accurate and detailed records of reported issues, troubleshooting steps, and solutions.
• Document actions and follow established procedures for tracking and resolving problems.
• Assist end users with setting up computers, joining domain, and applying updates and policies. This includes installing operating system updates, configuring network settings, and enforcing IT policies and procedures.
• Continuously learn and adapt, staying ahead of industry trends and mastering new skills.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a top IT services provider in New York City. They specialize in helping businesses with their IT needs, from choosing and installing hardware and software to making sure everything runs smoothly in the long term. They're especially focused on ensuring that a company's IT systems support its overall business goals.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

We are seeking a dynamic and results-driven individual to join our partner team at CloudQwest Solutions. As an IT Solutions Sales Manager, you will be responsible for driving the sales of IT solutions and services to meet revenue targets. This is an exciting opportunity for someone with a strong background in IT sales and a passion for driving business growth within the IT industry.

Responsibilities

• Develop and implement sales strategies to drive revenue growth and achieve sales targets
• Build and maintain strong relationships with key clients and partners
• Identify and pursue new business opportunities, including lead generation and prospecting
• Collaborate with internal teams to develop customized solutions for clients, based on their specific needs and requirements
• Prepare and present sales proposals, presentations, and contracts
• Negotiate and close sales deals, ensuring customer satisfaction and retention
• Monitor market trends, competitor activities, and industry developments to identify opportunities and threats
• Provide regular sales reports and forecasts to management

• Bachelor's degree in Business Administration, Marketing, Information Technology, or related field
• At least 5 years of experience in IT solutions sales, with a proven track record of achieving sales targets
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to build and maintain relationships with clients and partners
• Strong business acumen and strategic thinking
• Experience in selling IT solutions and services, such as software, hardware, cloud services, or IT consulting
• Knowledge of current IT trends and technologies
• Proven ability to negotiate and close sales deals

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Compiles staffing level requirement forecasting and workplace scheduling in call-center environments. Prepares reports to determine call volume, calling patterns, service trends, and staff productivity. Tracks vacation schedules, shift change requests, and monitors new-hire, holiday, and seasonal shift needs. Updates and maintains scheduling database with current information.

What Part Will You Play?

• Begins to develop a base knowledge of workflow/workforce management by assisting higher level Workforce Planning Support Specialists (WPSS) with the monitoring of real-time call volumes, service levels, and off-call activity.
• Assists higher level WPSS(s) by gathering call data for analyses to determine call volume trends, service activity, or resource availability, to forecast required staffing levels and provide reporting to management.
• Acts as a point of contact for scheduling requests such as time off, shift trades, and intraday scheduling changes based on existing schedule requirements.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically No Relevant Experience Required

Preferred Qualifications

• Typically Minimum 2 Years Relevant Exp
• Previous work experience in call center, specifically in a role that was responsible for forecasting call volume and staffing requirements

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Technical - Excel, Access, IEX Workforce Management System , Avaya Call Management System, Hyperion Budgeting Software

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

Financial Planning Analyst

Financial Planning Analyst will take a lead role in driving standardized reporting within the Semiconductor Business Unit. The position will also be responsible for Business Partnering and interfacing with operational groups to provide insightful analysis on business units financial and operational performance.

About the job:

• Lead centralized financial reporting initiative for all SBU financials, including P&L, Sales and Margin, and Cash Flow

• Provide various on-going reporting and analysis both to the business unit and senior management. Below are some on-going outputs being managed: (1) Profitability Reports – BU P&L; (2) Product Line P&L and Margin; (3) Controllable report (comparative and trend); (4) Capital Spend (comparative and trend) (5) BU Consolidated Reports (Depreciation / E&O)

• Provide financial leadership to the business unit leadership team, including but not limited to the following: (1) Proactive in driving actions to maximize business opportunities and mitigate issue; (2) Provide timely analysis of financial performance with appropriate bridges showing key drivers for deviations from target; (3) Discuss financial business unit metrics result and measure progress on commitments.

• Advise business unit leadership team on issues, trends and opportunities.

• Work closely with the key team leaders in determining robust assumptions, driving the plan and forecast model, as required.

About you:

• Bachelor's degree in accountancy, CPA, CMA, or MBA an advantage

• At least 3 years of experience in accounting/finance/costing function. Relevant experience in FP&A roles and/or costing and management reporting is required.

• Exhibits a high level of autonomy as demonstrated via independent decision-making, prioritizing own workload and project management skills.

• Strong team working and relationship building skills and excellent communication and interpersonal skills to interact with all levels in the organization.

• Superior analytical and problem-solving skills with a strong orientation for details.

• Experience in using ERP systems is required, BPC and/or SAP (FICO, BW) is a plus.

• Advanced MS Excel and PowerPoint skills; Financial Modelling experience.

• Experience in using MS Power BI a plus.

Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values – Customer Focus, Integrity, Innovation, Teamwork, and Results Driven – support us on our mission to improve the safety, reliability, efficiency, and performance of our customers’ products and systems.

We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference – everywhere, every day.

We offer a competitive salary package and a variety of benefits, including Medical, Life, Disability, and Retirement benefits as well as development opportunities like internal Lean Six Sigma Certification.

Salary: P100,000 – P150,000 (Monthly Package)

Schedule 8:30AM EST – 5:30 PM EST

What are we looking for?

Skills Required:

• Thorough understanding of key IT concepts and familiarity with network infrastructure
• Ability to manage multiple personality types and cultivate buy-in from various departments
• Ability to manage multiple ongoing engagements and work under tight deadlines
• Ability to think critically
• Ability to work well with a team in high-pressure situations

Nice to have:

• Formal training or certifications pertaining to project management, e.g., PMP, CAPM, Project+, ITIL, Prince2
• Familiarity with ticketing systems, e.g., AutoTask, ConnectWise, TrackIT, FootPrints
• Experience with IT-monitoring tools, e.g., N-able, Kaseya, SolarWinds

What will you do?

• Participating in all managed services calls with clients and account managers.
• Reviewing managed service tasks/upgrades, and open tickets.
• Conducting kickoff meetings/calls for onboarding new clients and coordinating all tasks throughout.
• Providing accurate, timely, and detailed documentation of all technical and client-care issues.
• Facilitating communication—at regular intervals—between clients, account managers, engineers, and management.
• Acting as an internal liaison between various departments, including executive management, engineering, sales, administration, and technical writing.
• Cultivating client relationships through phone calls and proactive service offerings.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a top IT services provider in New York City. They specialize in helping businesses with their IT needs, from choosing and installing hardware and software to making sure everything runs smoothly in the long term. They're especially focused on ensuring that a company's IT systems support its overall business goals.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information.

The IT Support Technician is a vital member of our Information Technology team, tasked with

providing essential IT support. The role plays a central part in maintaining a responsive and efficient IT support environment, ensuring seamless day-to-day operations. Responsible for resolving a variety of technical issues, requests and escalating complex problems as needed. Requires a hands-on approach to troubleshooting and resolving hardware, software, and network-related issues. Actively contribute to the documentation of technical procedures and user-facing guidelines to enhance knowledge sharing and facilitate efficient issue resolution. Plays a critical role in fostering a positive end-user experience while contributing to the overall functionality and security of our IT infrastructure.

• Provide quick and effective assistance with information technology systems.
• Guide end users remotely and in person through systems configuration, troubleshooting, and maintenance 
• Listen attentively to end users’ questions and concerns and offer optimal solutions.
• Prioritize customer satisfaction in all communications, directing unresolved issues to next level personnel.
• Work with IT Specialists to provide end users with superior service.
• Respond to technical inquiries via email, through online chats, over the phone, or in person.
• Walk end users step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Follow up with end users to ensure satisfactory service.
• Communicate end user feedback to the appropriate internal team members.
• Under direct supervision from senior team members, provide help desk support.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
• Provide on-site desktop/laptop support including new hardware setup, imaging, and deployment. Install and configure computer software, hardware, networks, and peripheral equipment.
• Responsible for regular desktop preventive maintenance and cleaning.
• Troubleshoot and resolve software and hardware issues quickly and efficiently.
• Document steps to help end users resolve technical problems.
• Develops and maintain technical and user facing documentations.
• Support the implementation of new solutions or applications.
• Create accounts for new users and assist with password or login problems.
• Test and evaluate new technology.
• Inventory Management of IT Equipment.
• Provide insight into technical requirements.
• Repair and replace equipment as necessary e.g., UPS Battery.

• Bachelor’s degree in related field, equivalent work experience in the IT field, and/or industry certification(s)
• Minimum of 2-3 years prior experience in a Technical Support capacity
• Exceptional Customer Service and communication skills, both verbal and written
• Experience working as an IT help desk technician or in a similar customer support role.
• Must be a self-starter with the ability to adhere to procedure.
• Strong analytical, logical thinking and problem-solving skills
• Ability to diagnose and resolve a variety of technical issues.
• Team-oriented mindset with an openness to constructive feedback
• TESDA NC2 certification

Highly preferred:

• Experience using Office 365
• Skilled in supporting Microsoft Technologies (O365, Active Directory, Azure, etc.)
• Working knowledge with various operating system and application e.g Microsoft Windows 10, 11 and Microsoft Office application
• Working knowledge (Cisco, Mikrotik, WIFI AP, Switches)
• Tech savvy, with experience working in a tech-related field.
• Eagerness to learn new technologies and systems.
• Exceptional Customer Service and communication skills, both verbal and written
• Knowledgeable about endpoint protection and associated best practices.
• Proficient with Mobile Devices, wireless networks, and peripherals such as printers, scanners, etc.
• Excellent organizational and follow-up skills with strong attention to detail
  

• Full-time contract.
• Attractive salary based on skill level and experience.
• Work alongside colleagues that share the same interests and passion for art and video games.
• Stable employment and professional growth in an international environment.
• A culture of diversity and inclusion to unite the most outstanding talents.
• Online training platforms and workshops to level you up.