• Responsible for performing and completing the Responsible Business Services (RBS) Audit specified in the RBS-P-GEN-01 known as Quality Manual for RBS operations and other audits assigned and conducting specific training programs.  Also responsible for providing assistance in marketing the division’s services to clients and coaching auditors under training or supervision.

Primary Responsibilities  

• Responsible for performing and completing the third-party audit cycle and conducting specific training programs specifically for Food Safety.

Specific Responsibilities  

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with applicable regulations and standards. 

• Conducts desk study of the client’s management system.  

• Prepares checklist and itinerary as guide during audit.  

• Conducts audit on site according to procedures.  

• Prepares and completes audit package. 

• Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.  

• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division.  

• Provides coaching and performance feedback for auditors under training or supervision.  

• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.  

• Completes audit reports and updates client’s files i.e. kick sheet, etc.  

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

Join Octal Philippines Inc. as an IT Project Manager, where you will spearhead our technology projects with your expertise in managing project lifecycles. In this pivotal role, you will be responsible for planning, coordinating, and executing various IT projects from inception to completion, ensuring alignment with company goals and client satisfaction. We seek a proactive leader who excels at problem-solving and fostering team collaboration. If you're ready to drive innovation and efficiency in our IT department, we encourage you to apply.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in IT project management, with a focus on software development projects.
• Proven experience in managing banking-related software projects is a plus.
• Strong understanding of the software development life cycle (SDLC), including requirements analysis, development, testing, and deployment.
• Experience with Agile/Scrum project management methodologies.
• Strong communication and interpersonal skills, with the ability to work closely with both technical teams and banking clients.
• Experience using project management tools (e.g., Jira, Microsoft Project, Redmine).
• PMP, PRINCE2, or ScrumMaster certification is a plus.
• Experience with API integration and/or data migration projects is an advantage.

• Health Insurance
• Standard Statutory Benefits
• Allowance

Join Octal Philippines Inc. as an IT Manager
As an IT Manager, you will play a crucial role in overseeing the company's IT strategy, ensuring that our technology solutions align with business goals. You will manage our IT infrastructure, lead a team of IT professionals, and drive initiatives to enhance efficiency and security across our operations.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• At least 5 years of experience in IT management within the banking industry.

• In-depth knowledge of banking applications, and user support, regulatory compliance, and risk management.

• Demonstrated experience in managing IT budgets, resources, and vendors.

• Strong leadership skills with the ability to motivate and develop a technology team.

• Excellent communication skills to liaise with stakeholders and convey technical information effectively.

• Familiarity with project management tools and methodologies for successful IT project execution.

• Capability to identify and implement innovative technology solutions to enhance banking processes.

• Results-oriented mindset with strong analytical and problem-solving abilities.

Our team is looking for an IT Compliance Support and this could be you! Apply now and be part of our Global Strategic team.

• Candidates must possess at least a bachelor’s degree in information technology or any related IT course.
• Good written and oral communication skills.
• Must have a strong knowledge of ISO, PCI-DSS, HIPAA, and SOC2 compliance
• Strong knowledge of information security best practices
• Excellent analytical and problem-solving skills, with a keen eye for details.
• Great at organizing, prioritizing, and multitasking
• Effective communication and interpersonal skills to collaborate.

Locations: Paragon Plaza L/G, 162 EDSA, Mandaluyong City, 1550 Metro Manila

To know more about us, you may visit Global Strategic Recruitment Facebook page or visit our website at www.GlobalStrategic.com

Technical Skills: 

• Strong proficiency in configuring, installing, monitoring, supporting, and managing ICT environments. 
• Experience with network configuration and troubleshooting. 
• Familiarity with cloud services (e.g., AWS, Azure) and virtualisation technologies. 
• Proficiency with Windows and Linux operating systems. 
• Provide Tier 1/2 technical support. 
• Ability to triage and escalate incidents according to policies and procedures. 

Local IT Admin Tasks:
•    Assist in filing of documents. 
•    Assist in copying/scanning/printing/tagging/labeling/data encoding. 
•    Assist in transferring equipment from one place to another. 

IT asset tasks:
•    Assist in conducting IT equipment Inventory for disposal 
•    Assist in organizing IT in stock/ obsolete unit per team 
•    Assist in organizing newly delivered/ returned equipment 

Tech tasks:
Technical Support shadowing only:
o    Unit configuration
o    Unit deployment
o    Troubleshooting (Hardware, Software, network connections)
 

• Assist in all IT Tasks requested via IT Online Job Request

• Checking and making sure all IT equipment are maintained and updated.

• Basic network assistance and troubleshooting

• Basic support in all SAP issue

We are looking for a qualified IT Application Support Engineer role to join our growing team. You will be responsible for assisting the team in providing key business application support to all levels of the business across the business in Australia and the Philippines. You will help the business solve its application and system issues. You should have a deep understanding of how the systems work and perform troubleshooting systems, responding to assistance requests and handling technical issues.

As an IT Applications Support Engineer, you will be responsible for:

• Manage CRM applications such as PipeDrive and Actionstep, focusing on user creation, policies, and configurations 
• Coordinate with various teams to complete projects, resolve issues, and develop solutions 
• M365 Administration  
• Handle user issues and requests using ServiceDesk and Jira 
• Document processes and solutions in Confluence 
• Support various applications used by the company, such as GOTO, Sophos, LastPass, and Typeform 
• Manage Azure services to an extent, including SharePoint, Exchange, Teams, and AzureAD 
• Troubleshoot issues related to email and document templates in Actionstep and PipeDrive 
• Create calculated merge fields for automation in Actionstep using PHP 
• Resolve automatic matter creation issues using Postman and TablePlus 
• Create, manage, and optimize automations using Zapier 
• Perform various tasks using PowerShell 

Qualifications

To succeed in this role, you must have experience in:

• At least 2-3 years of experience in managing and optimising Pipedrive CRM and Actionstep, focusing on efficient workflows and data integrity 
• Proficient in PHP, PowerShell, Python, and HTML for automation, integration, and custom development 
• Experienced in Microsoft Azure, managing resources, implementing security, and optimizing performance 
• Skilled in using Zapier and Make for automating workflows and streamlining processes 
• Proficient with Typeform and Gravity Forms for form design, data collection, and CRM integration 
• Proven successful experience in a first or second level IT support role providing service to a diverse range of technology users 
• Understanding of ITIL processes, focusing on incident management and service delivery 
• Experience in incident management processes, service restoration and problem resolution processes 
• Understanding of SDLC principles 
• Experience supporting business critical and customer facing Apps in the context of large corporate ICT applications and systems 
• Strong communication skills for providing effective technical assistance, both over the phone and in person. 
• Ability to create and deliver technical training that enables end users to be self-sufficient and delivering for our customers 
• Experience in working autonomously with a personal drive to meet deadlines 

WORKING LOCATION AND REQUIREMENTS

This role works in a HYBRID SETUP requiring on-site attendance once a month and in order to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:

• conducive home office (free from noise and distraction)
• main internet: wired internet of at least 100mbps
• reliable back up internet: at least 20mbps speed

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

Job Summary

The role involves overseeing the development of application designs and programs with varying levels of complexity, ensuring that they align with approved business specifications, regulatory guidelines, and company standards. In addition to managing a small team of developers, they actively contribute to the development process themselves.

Responsibilities

• Responsible for communications and coordination with key project stakeholders
• Collaborates with the Business to provide design inputs and estimates in the preparation of requirements documents
• Documents system design and program specification in technical design documents
• Writes programs and codes based on approved solution plan documents
• Conducts unit testing on written codes to ensure program performance per design at the unit level
• Contributes to quality, process and continuous improvement activities across all tasks and deliverables
• Coordinates with vendors or conducts its own investigation and resolution of errors reported during SIT and UAT
• Performs the above function in compliance with software development lifecycle standards of the company

• Strong Understanding of project management methodologies, tools, and techniques
• Experience managing cross-functional teams and stakeholders including third-party vendors
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels
• Strong analytical skills with the ability to interpret data and make informed decisions
• Ability to analyze business processes and how they interface within the company infrastructure
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Experience with Agile project management methodologies

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with applicable regulations and standards.

• 1. Conducts desk study of the client’s management system.

  2. Prepares checklist and itinerary as guide during audit.

  3. Conducts audit on site according to procedures.

  4. Prepares and completes audit package.

  5. Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.

• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division.

• Provides coaching and performance feedback for auditors under training or supervision.

• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

• Completes audit reports and updates client’s files i.e. kick sheet, etc.

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in       meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE

• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace

• Responsible for performing and completing the Responsible Business Services (RBS) Audit specified in the RBS-P-GEN-01 known as Quality Manual for RBS operations and other audits assigned and conducting specific training programs.  Also responsible for providing assistance in marketing the division’s services to clients and coaching auditors under training or supervision.

Reports directly to the Business Director and coordinates with the Administration Head for schedules and proposal reviews.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

You will play a critical role both for our office-based employees and in helping to support our remote team members.  You are someone who asks questions, is confident in not knowing everything, and is excited about learning something new and applying that knowledge to help your colleagues. You are crisp and detail-oriented, but able to work outside of the boundaries when necessary. The Senior Manager, IT provides leadership, guidance and strategic vision for our  IT, Information Security & Compliance teams.   

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Technical Leadership
• Expertise in IT infrastructure, including networking, cloud computing, and data management.
• Strong understanding of IT service management frameworks (e.g., ITIL).
• Ability to oversee and integrate DevOps practices into IT workflows.
• Proficiency in cybersecurity principles, risk assessment, and threat mitigation.
• Responsible for enterprise tool selection and evaluation in coordination with segment representatives and IT architecture standards
• Effectively administer, manage, and operate tooling platforms and environments to meet needs.  Implement and support tool implementations and upgrades.
• Establish relationships and communicate tooling needs and tooling capabilities
• Strategic Planning
• Implement IT best practices and align Boldr’s IT infrastructure with current and future business goals
• Designing and implementing long-term IT and security strategies aligned with business goals.
• Provide a stable, consistent view of team activities and resources –key metrics for continuous improvement
• Budget management for IT and cybersecurity initiatives. Operate within sustainable limits that support high-quality, high-value results
• Compliance and Governance
• Responsible for maintaining our PCI, SOC2 and ISO certification as well as any other certifications that may be required
• Knowledge of legal and regulatory requirements (e.g., GDPR, HIPAA, SOX, PCI DSS).
• Ability to develop and enforce IT policies, procedures, and compliance standards.
• Conducting and responding to IT and security audits.
• Risk Management
• Conducting risk assessments and implementing mitigation strategies.
• Incident response and disaster recovery planning.
• Business continuity management.
• Communication and Leadership
• Strong verbal and written communication skills for explaining technical issues to non-technical stakeholders.
• Competence in creating, delivering, and communicating service management training and end-user training
• Scale up and manage the IT team to meet the needs of our growing company, while fostering a culture of teamwork and continuous improvement.
• Ability to strengthen and enhance customer satisfaction through timely and efficient processing of requests
• Experience in mentoring and developing IT and cybersecurity talent.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• 8+ years of IT experience, including 3+ years experience as a people manager
• Bachelor's degree in Information Systems, Information Security, or equivalent work experience
• CISSP or Equivalent to fill Information Security Lead requirements
• Cybersecurity Knowledge
• Penetration testing tools and methodologies.
• Security Information and Event Management (SIEM) systems.
• Identity and Access Management (IAM) frameworks.
• Operating systems (Windows, Linux, macOS).
• Experience in managing both internal VPNs and Networks
• Google Cloud / Google Workspace, Google Enterprise IT support experience,
• Industry-specific regulations and best practices.
• Knowledge of Cybersecurity frameworks such as NIST, ISO 27001, and COBIT.
• Data protection laws and standards across multiple jurisdictions.
• Expertise in defining IT scope, workflow, and processes
• Experience implementing CIS Benchmarks (AWS, Linux, Windows, MacOS)
• Experience assessing the business risk associated with IT systems
• Excellent organizational, communication, and time management skills
• Ability to tactfully communicate and achieve results across team boundaries
• An enthusiasm for driving continuous improvements through leadership, collaboration, and initiative
• Must be familiar with technology to assign individual responsibilities, identify appropriate resources needed, and develop a schedule to ensure meeting deadlines or projects
• Must be responsible for establishing and monitoring all project schedules, alerting Senior staff when problems arise, and making sure schedules are followed

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

The IT Project Manager facilitates seamless information exchange and bridges the gap between local and global operations covering both local operations in ANZ and global interactions with the Group. This role ensures the effective management of ANZ IT and digital projects, budgets, financial forecasting, and the application of Agile and Waterfall methodologies to align project execution with business goals. Additional responsibilities include IT assets management, continuous service improvement and monthly reporting.

Role purpose:

1. Agile & Waterfall Methodologies: Implementing and managing projects using both Agile and Waterfall methodologies, tailoring the approach to best fit the project's needs.
2. Project Management: Coordinating all aspects of project management, including planning, execution, Risk & issues management, dependencies, ensuring all project phases are executed efficiently and effectively and initiation to closure
3. Planning & Forecasting: Developing comprehensive project plans, and forecasts, aligning them with organisational goals and ensuring their successful execution.
4. Financial Forecasting: Predicting future financial trends, preparing financial forecasts, and providing insights to support decision-making processes.
5. Budget Management: Overseeing project budgets, ensuring financial resources are allocated effectively, and managing expenditures to stay within budgetary constraints.
6. Asset Management: Managing IT assets, including hardware and software, ensuring they are utilized effectively, maintained properly, and tracked accurately.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

What You Will Do:

• Provides desk-side assistance in resolving technology support issues (will support US banks; check scanner issues)

• Performs installations, repairs, upgrades, backups and other maintenance tasks.

• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.

• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Maintains passwords, data integrity and file system security for the desktop environment.

• Communicates highly technical information to both technical and nontechnical personnel.

• Recommends solutions including new acquisitions and upgrades.

• May participate in development of information technology and infrastructure projects.

• May have expertise in commonly used business applications.

• May handle phone and email assistance as well.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/experience: Excellent communication skills and Basic troubleshooting skills

• Nice to have skills/experience: Supporting banks, particularly troubleshooting check scanners

• Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)

• Must be amenable to work on a permanent night shift (Saturday/Sunday off)

• Fresh graduates are welcome to apply

• Also open for College undergraduates and Non-bachelors degree holders but with relevant experience

• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices)

• Knowledge of basic problem resolution and escalation practices

• Ability to provide appropriate level of support and guidance with FIS applications and procedures

• Effective use of listening skills to develop an understanding of client inquiries and problems

• Excellent team player

• Self-motivated to learn new technology and new ways to deliver support

• Shows enthusiasm when providing technical support

• Stays up-to-date with latest technology

• Problem Solving and critical thinking skills

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

About Octal Philippines Inc.:
We are looking for an experienced IT Manager with expertise in the banking industry to join our dedicated team.

The IT Manager will oversee the technology infrastructures and operations, ensuring they are well-aligned with the objectives of the banking industry. This role involves managing IT strategies, operations, budget allocations, and communication to ensure our technology supports our banking solutions effectively.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum of 7 years of experience in IT management, specifically within the banking or financial services sector.

• Proven experience in managing IT infrastructure, networking, and security frameworks relevant to banking.

• Strong knowledge of banking applications, compliance requirements, and best practices in data security.

• Excellent leadership and team management skills, with a focus on mentoring and developing technology professionals.

• Strong verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.

• Proficiency in project management methodologies and experience in implementing banking technology projects.

• Ability to analyze complex business processes and recommend innovative solutions.

• Self-motivated, detail-oriented, and capable of working independently in a fast-paced environment.

• Allowances
• Health Insurance,
• Hospitalization Insurance

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 3

About the Role:

We are seeking a proactive and analytical IT Analyst (Process Improvement) to join our team. In this role, you will identify, evaluate, and optimize IT processes to enhance efficiency, productivity, and quality across the organization. You will collaborate with stakeholders to develop innovative solutions, drive continuous improvement initiatives, and ensure alignment with strategic objectives.

Key Responsibilities:

Process Analysis and Optimization

• Analyze existing IT processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Develop and implement strategies to streamline workflows and enhance system performance.
• Evaluate new technologies and tools to support process improvement initiatives.

Continuous Improvement Initiatives

• Lead or support projects focused on improving IT operations, reducing costs, and increasing value delivery.
• Collaborate with cross-functional teams to implement and monitor process changes.
• Promote a culture of continuous improvement through training and stakeholder engagement.

Data Analysis and Reporting

• Gather and analyze process data to measure performance and identify trends.
• Create reports and dashboards to provide insights into process performance and improvement outcomes.

Stakeholder Collaboration

• Work closely with IT teams, business units, and leadership to understand process requirements and objectives.
• Facilitate workshops and discussions to gather input and drive consensus on process enhancements.

Documentation and Compliance

• Document current and future-state processes, ensuring clear communication and alignment across teams.
• Ensure process improvements comply with organizational policies and relevant regulations.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Business Administration, Industrial Engineering, or a related field.
• Experience:
• 3-5 years of experience in IT process improvement, business analysis, or a similar role.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Technical Skills:
• Proficiency in process modeling and analysis tools (e.g., Visio, Lucidchart).
• Knowledge of IT systems, workflows, and automation tools.
• Familiarity with data analysis tools (e.g., Power BI, Excel).
• Soft Skills:
• Strong problem-solving and critical-thinking abilities.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and drive change across teams.
• Certifications (preferred):
• Six Sigma Green Belt or Black Belt.
• ITIL Foundation Certification.
• Certified Business Process Professional (CBPP).

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are looking for a dynamic and analytical IT Analyst (Sourcing) to join our team. This role focuses on identifying, evaluating, and sourcing IT talent, technologies, and services to meet the strategic needs of the organization. You will play a key role in the sourcing process, ensuring that the right resources are available for projects while optimizing costs and maintaining high-quality standards.

Key Responsibilities:

Talent and Vendor Sourcing

• Identify and source qualified IT professionals, technologies, and vendors for organizational projects and initiatives.
• Maintain relationships with key technology providers, staffing agencies, and freelancers.
• Conduct market research to identify emerging trends, new technologies, and potential vendors.

Supplier and Stakeholder Management

• Develop and manage partnerships with external suppliers, contractors, and vendors.
• Negotiate contracts, manage vendor performance, and ensure deliverables meet project requirements.
• Collaborate with internal teams to understand project and staffing needs, ensuring alignment with business goals.

Data Analysis and Reporting

• Analyze sourcing data to evaluate the effectiveness of suppliers, talent acquisition channels, and resource allocation.
• Create reports and dashboards to track sourcing performance, costs, and resource availability.
• Present insights to stakeholders to inform decision-making and future sourcing strategies.

Process Optimization

• Identify and implement process improvements in the sourcing process to increase efficiency and reduce costs.
• Work with HR, procurement, and project teams to streamline talent acquisition and vendor selection processes.

Market Intelligence

• Stay up to date with industry trends, competitive landscapes, and emerging technologies to inform sourcing decisions.
• Provide recommendations on strategic sourcing options and cost-effective approaches for technology solutions and IT talent.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Business Administration, Human Resources, or a related field.
• Experience:
• 3-5 years of experience in IT sourcing, recruitment, or vendor management.
• Familiarity with IT project needs, staffing solutions, and vendor management processes.
• Technical Skills:
• Strong understanding of IT roles, technologies, and market trends.
• Proficiency in sourcing tools, talent management systems, and procurement platforms.
• Knowledge of contract negotiation, vendor management, and supplier relationship management.
• Soft Skills:
• Excellent communication and negotiation skills.
• Strong organizational and multitasking abilities.
• Ability to collaborate with cross-functional teams and manage relationships with external partners.
• Certifications (preferred):
• Certified Professional in Supplier Diversity (CPSD).
• ITIL Foundation Certification.
• HR or Recruitment-related certification (e.g., SHRM-CP, AIRS).

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 4

About the Role:

We are looking for a skilled IT Analyst (Portfolio Management) to join our team. In this role, you will be responsible for overseeing and optimizing the IT project and program portfolio to ensure alignment with organizational strategies and objectives. You will collaborate with stakeholders to evaluate project performance, prioritize initiatives, and maximize the value delivered by IT investments.

Key Responsibilities:

Portfolio Management

• Assist in maintaining and managing the IT project portfolio, ensuring alignment with organizational goals.
• Support the prioritization and selection of projects based on strategic value, risk, and resource availability.
• Monitor and evaluate the performance of ongoing projects and programs within the portfolio.

Data Analysis and Reporting

• Develop and maintain dashboards, metrics, and reports to provide insights into portfolio performance and resource utilization.
• Analyze data to identify trends, risks, and opportunities for optimization.

Stakeholder Collaboration

• Work closely with project managers, business units, and leadership to ensure portfolio objectives are understood and achieved.
• Facilitate regular reviews of the IT portfolio to assess progress and adjust priorities as needed.

Process Improvement

• Identify areas for improvement within the portfolio management process and recommend solutions.
• Support the implementation of tools and methodologies to enhance portfolio visibility and decision-making.

Governance and Compliance

• Ensure portfolio management practices comply with organizational policies and standards.
• Assist in establishing and maintaining portfolio governance frameworks.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in IT portfolio management, project management, or a related field.
• Familiarity with portfolio management tools and software (e.g., Microsoft Project, ServiceNow, Planview).
• Technical Skills:
• Strong analytical skills with experience in data analysis and reporting tools (e.g., Power BI, Excel).
• Understanding of project and program management methodologies (e.g., Agile, Waterfall).
• Basic knowledge of IT systems and architecture.
• Soft Skills:
• Excellent communication and presentation skills.
• Strong organizational and multitasking abilities.
• Ability to collaborate effectively with cross-functional teams and senior stakeholders.
• Certifications (preferred):
• Project Management Professional (PMP).
• Portfolio Management Professional (PfMP).
• ITIL Foundation Certification.

Qty : 3

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 3

About the Role:

We are seeking a detail-oriented IT Analyst (Project Finance) to join our team. This role focuses on managing financial aspects of IT projects, including budgeting, forecasting, and cost tracking. You will work closely with project managers, finance teams, and stakeholders to ensure accurate financial planning, reporting, and control throughout the project lifecycle.

Key Responsibilities:

Financial Planning and Budgeting

• Assist in preparing project budgets, ensuring alignment with organizational goals and available resources.
• Develop financial models to support project decision-making and resource allocation.
• Monitor budget performance, highlighting variances and providing actionable insights.

Cost Tracking and Reporting

• Track project expenditures, ensuring they remain within approved budgets.
• Prepare regular financial reports, dashboards, and forecasts for stakeholders.
• Ensure accurate allocation of costs to specific projects and programs.

Risk Management and Compliance

• Identify and mitigate financial risks associated with IT projects.
• Ensure compliance with financial policies, regulations, and standards.
• Support audits and financial reviews related to IT projects.

Collaboration and Stakeholder Engagement

• Work with project managers to understand financial needs and constraints.
• Partner with finance teams to align project financials with overall business objectives.
• Provide financial insights to stakeholders to support project planning and prioritization.

Process Improvement

• Identify opportunities to enhance financial management processes for IT projects.
• Support the implementation of tools and systems to improve cost tracking and reporting.

Qualifications and Skills:

• Education: Bachelor’s degree in Finance, Accounting, Information Technology, or a related field.
• Experience:
• 3-5 years of experience in project finance, IT finance, or a related role.
• Familiarity with financial systems and software (e.g., SAP, Oracle Financials).
• Technical Skills:
• Strong analytical and financial modeling skills.
• Proficiency in tools such as Excel, Power BI, and project management software.
• Basic knowledge of IT project methodologies (e.g., Agile, Waterfall).
• Soft Skills:
• Excellent communication and presentation skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to work collaboratively with cross-functional teams.
• Certifications (preferred):
• Certified Management Accountant (CMA).
• Project Management Professional (PMP).
• ITIL Foundation Certification.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are looking for a dedicated IT Analyst (Support) to join our team. In this role, you will provide technical support for IT systems, applications, and services to ensure smooth operation and minimal downtime across the organization. You will be the first point of contact for troubleshooting, issue resolution, and providing proactive solutions to enhance the overall IT environment.

Key Responsibilities:

Technical Support and Issue Resolution

• Provide first-line support for hardware, software, and network-related issues.
• Troubleshoot and resolve IT incidents, including system malfunctions, application errors, and network connectivity issues.
• Escalate unresolved issues to senior IT support or other departments as necessary.

System and Application Monitoring

• Monitor the performance of IT systems and applications to identify and resolve potential issues before they affect users.
• Perform routine maintenance tasks such as system updates, software installations, and patch management.

User Training and Documentation

• Offer training and guidance to users on best practices and how to utilize IT systems and applications effectively.
• Create and maintain documentation for common issues, troubleshooting steps, and system configurations.

Collaboration with IT Teams

• Work closely with other IT teams (e.g., network, security, and infrastructure) to ensure proper system functioning and data security.
• Support IT projects by assisting with system setup, configuration, and user acceptance testing.

Process Improvement and Feedback

• Collect feedback from end-users to identify areas for improvement in IT services and support processes.
• Contribute to the development and implementation of best practices for IT support.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience:
• 2-4 years of experience in IT support or a technical helpdesk role.
• Hands-on experience with operating systems (Windows, Linux, macOS) and common office applications.
• Technical Skills:
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote desktop support tools.
• Basic knowledge of networking protocols, databases, and IT security practices.
• Soft Skills:
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Excellent problem-solving skills and attention to detail.
• Customer-oriented with a focus on providing high-quality support and user satisfaction.
• Certifications (preferred):
• CompTIA A+, ITIL Foundation Certification.
• Microsoft Certified: Modern Desktop Administrator Associate.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are seeking a skilled IT Analyst (Cyber Security) to join our security team. This role will focus on protecting the organization's IT infrastructure, applications, and data from cyber threats and ensuring compliance with security best practices. You will be responsible for identifying vulnerabilities, monitoring security events, and responding to incidents while helping to implement a strong security posture across the organization.

Key Responsibilities:

Security Monitoring and Threat Detection

• Continuously monitor networks, systems, and applications for signs of security threats and vulnerabilities.
• Analyze security logs and data to detect abnormal patterns or potential intrusions.
• Utilize security tools (e.g., SIEM, intrusion detection systems) to identify, investigate, and respond to incidents.

Incident Response and Remediation

• Lead or support incident response efforts to mitigate and resolve security breaches or attacks.
• Investigate security incidents, document findings, and implement corrective actions.
• Provide recommendations on improving security controls to prevent future incidents.

Vulnerability Assessment and Risk Management

• Conduct regular vulnerability assessments, penetration testing, and security audits.
• Collaborate with IT and development teams to address vulnerabilities and security risks.
• Assist in risk assessments and help prioritize security measures based on threat landscape and business needs.

Security Policy and Compliance

• Assist in developing, implementing, and enforcing security policies, standards, and procedures.
• Ensure compliance with regulatory requirements and industry best practices (e.g., GDPR, ISO 27001).
• Support internal and external security audits and assessments.

Security Awareness and Training

• Conduct security awareness training for employees to promote safe computing practices.
• Communicate security risks and best practices to stakeholders at all levels.

Collaboration and Reporting

• Work with cross-functional teams to integrate security measures into IT systems and workflows.
• Generate regular reports on security incidents, vulnerabilities, and the effectiveness of implemented security measures.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Security, Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience in cybersecurity, IT security, or a similar role.
• Hands-on experience with security tools, systems, and technologies (e.g., firewalls, SIEM, endpoint protection).
• Technical Skills:
• In-depth knowledge of security frameworks (e.g., NIST, CIS, ISO 27001).
• Experience with network security, encryption, identity and access management, and threat intelligence.
• Familiarity with cybersecurity tools such as Splunk, Wireshark, Nessus, or Qualys.
• Soft Skills:
• Strong analytical, problem-solving, and critical-thinking abilities.
• Excellent communication skills, with the ability to explain complex security concepts to non-technical audiences.
• Attention to detail and a proactive approach to identifying security risks.
• Certifications (preferred):
• Certified Information Systems Security Professional (CISSP).
• Certified Ethical Hacker (CEH).
• CompTIA Security+ or equivalent cybersecurity certifications.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are looking for a detail-oriented IT Analyst (Portfolio Resource) to join our team. This role focuses on managing and optimizing resource allocation across IT projects and programs within the portfolio. You will collaborate with project managers and stakeholders to ensure the efficient utilization of resources, identify gaps, and support strategic decision-making to meet organizational objectives.

Key Responsibilities:

Resource Management

• Monitor and manage resource allocation across the IT project portfolio to ensure optimal utilization.
• Identify resource availability and skill requirements for ongoing and upcoming projects.
• Collaborate with project managers to resolve resource conflicts and address capacity challenges.

Capacity Planning

• Develop and maintain resource capacity plans to align with portfolio priorities and timelines.
• Analyze resource data to forecast future demand and address gaps proactively.
• Provide recommendations on hiring, upskilling, or reallocation to meet portfolio needs.

Data Analysis and Reporting

• Generate and maintain reports and dashboards to track resource utilization, capacity, and productivity.
• Analyze trends and performance metrics to support data-driven decision-making.

Collaboration and Stakeholder Engagement

• Work with project managers, department heads, and leadership to align resource planning with organizational goals.
• Facilitate regular resource planning meetings and updates.
• Support communication between stakeholders to manage expectations and ensure resource alignment.

Process Optimization

• Identify and implement process improvements in resource planning and management.
• Support the adoption of tools and systems that enhance visibility into resource availability and utilization.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Business Administration, Project Management, or a related field.
• Experience:
• 3-5 years of experience in resource management, IT portfolio management, or a related role.
• Familiarity with resource planning tools and software (e.g., Smartsheet, Planview, Microsoft Project).
• Technical Skills:
• Strong analytical skills and proficiency in data analysis tools (e.g., Excel, Power BI).
• Knowledge of project and program management methodologies (e.g., Agile, Waterfall).
• Basic understanding of IT systems and workflows.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work collaboratively with diverse teams and senior stakeholders.
• Certifications (preferred):
• Project Management Professional (PMP).
• Certified Resource Management Professional (CRMP).
• ITIL Foundation Certification.

Reporting Line

• Senior LMS Engagement Manager

Primary Responsibilities    

• Works with the global training team and business IT team in rolling out global training products across the affiliates
• Assists with the ad-hoc projects from the business IT team
• Collaborates with other teams including external vendors to ensure quick resolution of the user problems
• Provides end to end solution for cases raised by the affiliates
• Provides knowledge and expertise (Subject Matter Expert) about the process and functionality of the business application.
• Trains and gives support to end users of the business application
• Conducts incident evaluation, replication of issue, gather essential information and include checking and trouble-shooting steps when escalating to other teams.
• Prepares weekly and/or monthly reports to Management and/or Stakeholders on summary of application activities, highlights and statistics

Specific Responsibilities   

• Performs the tasks in rolling out global training product in the business application
• Recommends solutions in implementing training products and ad-hoc projects
• Review of ticket life cycle, follow up to end-users or technical team whenever necessary
• Monitoring and tracking of cases for appropriate escalation and follow-up and update end-users
• Keep track of known solutions, establish and develop application knowledge database and use findings to reply to end-users
• Keep track of business operations documentations to ensure clear identification of business issues
• Provides assistance to team member’s questions and problems, and reviews team member’s work for quality and guideline compliance
• Documents resolutions, create work instructions and identify feature improvement on the application or on the process to improve customer satisfaction
• Participates on business application’s meetings and trainings