We are seeking a dynamic and results-driven individual to join our partner team at CloudQwest Solutions. As an IT Solutions Sales Manager, you will be responsible for driving the sales of IT solutions and services to meet revenue targets. This is an exciting opportunity for someone with a strong background in IT sales and a passion for driving business growth within the IT industry.

Responsibilities

• Develop and implement sales strategies to drive revenue growth and achieve sales targets
• Build and maintain strong relationships with key clients and partners
• Identify and pursue new business opportunities, including lead generation and prospecting
• Collaborate with internal teams to develop customized solutions for clients, based on their specific needs and requirements
• Prepare and present sales proposals, presentations, and contracts
• Negotiate and close sales deals, ensuring customer satisfaction and retention
• Monitor market trends, competitor activities, and industry developments to identify opportunities and threats
• Provide regular sales reports and forecasts to management

• Bachelor's degree in Business Administration, Marketing, Information Technology, or related field
• At least 5 years of experience in IT solutions sales, with a proven track record of achieving sales targets
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to build and maintain relationships with clients and partners
• Strong business acumen and strategic thinking
• Experience in selling IT solutions and services, such as software, hardware, cloud services, or IT consulting
• Knowledge of current IT trends and technologies
• Proven ability to negotiate and close sales deals

The Senior Performance Marketing Specialist will play a crucial role in managing overall performance marketing strategy for demand generation in order to drive conversions in the customer funnel at optimal costs per acquisition.

What you’ll be doing:

• Develop and oversee overall performance marketing strategy for existing and new verticals
• Create and manage social media advertising and paid listings on third party websites and media partners such as, but not limited to, Google Ads, Meta, Youtube, Instagram, and Tiktok
• Ensure top organic search ranking positions (SEO & SEM)
• Manage performance marketing analytics with the help of analytics tools such as Google Analytics to track and measure all marketing campaigns
• Conduct regular conversion rate optimisation and execute A/B tests, user testing to improve conversion rates across the brands’ digital channels and assets
• Effectively communicate analyses by developing reports or visualization dashboards (demand funnel, budgeting, campaign impact, awareness, events, and strategic KPIs)
• Work with creative and marketing teams to test strategies and improve on ad performance

• Bachelor’s Degree preferably in Marketing, Business Administration, Advertising
• At least 3 years experience in Performance Marketing profession
• Well-versed in Performance Marketing, Google Analytics, Meda Ads, SEO, SEM, Paid Search, Affiliate Marketing, Social Media

Purpose Being part of Trading & Supply Credit Manila, responsible for performing daily operational credit activities in support of all T&S entities, including:  Credit checks, which is a process of providing credit advice to T&S traders for each transactions regardless of its tenor and nature and according to acceptable payment terms before agreeing to a deal contract issued to the counterparty.  Regular Credit Operations, specifically system updates and/or relevant reporting coupled with stakeholder engagement requiring fast and dependable service to avoid downside risk, support the deal lifecycle, and ensure it operates within the Credit control framework.    These roles are part of the Global Credit Underwriting & Operations Team (Houston, London, Singapore, and Manila), which is focused on business impact and operational excellence.   This role encompasses a wide range of tasks and covers the majority of business lines with which Shell is involved in e.g. Crude and Financial etc. It therefore offers real variety and an opportunity to impact commercial outcomes. We are seeking an individual to join the team that can think creatively, has a passion to understand and critically assess the businesses with which Shell trades with through an understanding of the macro environment, and is ready to bring ideas for continuous improvement.  Accountabilities Act as the day-to-day ‘face of credit’ interfacing directly with traders and the Global T&S Credit team, and commercial and finance stakeholders to support and advise pre-deal requirements.  Tasks will include but may not be limited to:  Conduct Credit Check Activities for All Trading entities. These include:  Daily responding to pre-deal credit check requests for the Oil & products, LNG, Chemicals, Energies, and Freight business lines. Also, back up for pre-deal STR barge checks.  Daily interface with traders, commercial credit managers, and trade finance as needed to achieve win-win pre-deal advice  Contacting traders as needed to gain more understanding about deal scenario  Identifying available credit limit by referencing to approved credit assessment file and exposure calculation.  Identifying risk mitigation techniques to support business opportunities  Ensuring KYC & other compliance requirements on all deals  Prepare credit reports for KPI and review with relevant focal points in Houston, London, and Singapore.  Promote continuous improvement in process, controls, and protocols  Dimensions The Shell Trading Network is fast-moving and growing rapidly. The Trading & Supply business is becoming increasingly complex with a changing macro-environment and with a shift in global supply-demand. Shell Trading & Supply is seeking to do business in riskier Emerging Market countries and with entities that have questionable Credit Quality. This coupled with a generally Credit adverse macro environment makes it increasingly important that we maintain a robust credit checks process that ensures T&S risk is mitigated via credit securities or cash. Transactions being entered into are also of increasing number, complexity, and tenor. All of which lead to the need for strong controls and an Operations team that is resilient, nimble, and detail-oriented  The role will support ALL trading entitles situated in the different hubs in Singapore, London, and Houston.   Special Challenges This role creates the opportunity to further define the Global Trading Credit Organisation, particularly in the new Trading & Supply world while we look to continually innovate and define best credit solutions to support the dynamic and fast-paced Trading and Supply business  Maintain the ability, notwithstanding the transition to a global organisation, to respond immediately and decisively in the event of the "known unknowns" in the external environment. There will inevitably be peaks and troughs in the workload over the course of the year.  Maintain good, long-term relationships with traders, commercial credit, trade finance, KYC, and global underwriting team to ensure credit advice provided was the best and will turn to a positive outcome.  Willingness to learn or currently have the ability to navigate through various end-use trading systems   Demonstrate a firm grasp of the key commercial considerations, as well as an ability to weigh up and decide on the risks of each activity.  The ability to know when to escalate is essential.  Keep connected with the other teams within Credit, KYC, and Trade Finance in all core locations, to ensure the team understands emerging challenges the location-based teams are facing and can re-prioritize effort as required.  Work effectively with other parts of finance Give enthusiastic and vocal support to the Global Trading Credit organisational changes, the benefits of which will in many cases be felt in the longer term, while continuing to meet the ongoing needs to the global Trading and Supply businesses in the immediate term  Experiences & Qualifications Ideally, would have relevant finance experience with specific focus in Credit or prior work experience in the corporate sector, especially within a Trading or Credit team.  The ability to work under pressure, working to tight deadlines, and juggling several different items.  Strong commercial understanding, especially the ability to balance speed, cost-benefit, and long-term relationship management.  Clear attention to detail and passion for continued learning  The ability to communicate complicated ideas in a clear and uncomplicated fashion.  Remain open to different perspectives (i.e. from other businesses & locations) and be able to switch priorities at short notice.  Demonstrate ability to coach junior team members and take ownership and deliver on specific projects.  Experience in working in a global organisation and in a virtual working environment  Shift Schedule: 9 PM - 6 AM (+1hr flexibility, following DST) For further information, and to apply, please visit our website via the “Apply” button below.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Biller Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• calling insurances to follow up claims

• At least 6 months experience in Medical Billing Team Lead
• at least 6 month healthcare experience
• Detail Oriented
• Good communication skills
• can work on a shifting schedule

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve.

HEADLINE

Are you a multi-tasker looking for an opportunity to grow your career in procurement? Do you have experience in procurement management? If so, we have an exciting opportunity for you to join our valued client, a managed service company based in Sydney, Australia. 

We are seeking a detail-oriented PROCUREMENT CO-ORDINATOR, a new role for the business that has come about due to rapidly expanding business operations. 

This is a full-time role, Monday to Friday, Dayshift. 

This is an office-based position in central Cebu City. 

The expected start date is February 2024. 

ABOUT THE ROLE

As a Procurement Coordinator, you will be responsible for managing and coordinating procurement for our customers in Australia, North America, and Europe. This is a crucial role that requires working closely with our international and local resources to ensure that procurement is conducted to the highest standard and meets both internal and external expectations and deadlines. 

In this role, you will have the opportunity to make a significant impact on our business, helping to ensure that we deliver the best possible service to our customers. Your attention to detail, strong organizational skills, and ability to work effectively with others will be key to your success. 

Once you’ve mastered this role, you have the opportunity to progress into Level 2 and 3 Procurement Manager role. 

If you are looking for a challenging and rewarding opportunity in procurement, we encourage you to apply for this position.  

RESPONSIBILITIES
 

• Obtain and track quotes for hardware and software renewals. 
• Obtain and track quotes for warranty renewals. 
• Obtain and track quotes for small item renewals, including certificates, keyboards, laptops, servers, and miscellaneous items. 
• Manage stock on hand, ensuring accurate inventory levels and efficient replenishment. 
• Maintain and manage receivables, ensuring timely payment from clients and resolving any billing issues. 
• Coordinate and manage deliveries and shipping logistics. 
• Efficiently manage purchase orders and sales orders, ensuring accuracy and timely processing. 
• Provide general administrative support to the procurement department. 
• Ensure the customer relationship management (CRM) system is kept up to date with relevant information. 
• Manage internal stock levels and process orders as needed. 
• Update and maintain wikis and other knowledge management platforms. 
• Generate and analyze backorder reports, taking appropriate actions to resolve any issues.  

QUALIFICATIONS AND REQUIREMENTS 

• Bachelor's degree in Finance, Commerce, or a relevant field. 
• At least 5 years of relevant experience in procurement management or a similar role. 
• Ability to multi-task and adapt to changes quickly. 
• Proficiency in telephony skills, typing skills, and planning and preparing written communication. 
• Proficiency in using new IT applications, processes, software, and equipment. 
• Self-motivated with the ability to work in a fast-moving environment. 
• Strong organizational, presentation, and customer service skills. 
• Strong attention to detail and exceptional analytical and problem-solving abilities. 
• Excellent organisational skills with the ability to prioritise tasks, work on multiple assignments, and manage time effectively. 
• Ability to work independently and as part of a team. 
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.  
• High level of integrity and professionalism. 

WHY YOU SHOULD JOIN US

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encouraging you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present,  
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Biller Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• calling insurances to follow up claims

• At least 6 months experience in Medical Billing
• at least 6 month healthcare experience
• Detail Oriented
• Good communication skills
• can work on a shifting schedule

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

PTW, a gaming services company, is looking for a talented L&D professional to join at an exciting phase. This is a stand-alone role for a start-up entity in the Philippines.

The Learning and Development Specialist (L&D Specialist) will focus New Hire Training and Job specific trainings as needed by the Operations team. The L&D Specialist will learn and implement the process flow to ensure building skills, upskilling, and drive performance metrics aligned with PTW organization goals.

Content Design and Development:

• Coordinate with the Content team to design course materials as per training/event requirements.
• Develop modules and course material based on the designs.
• Create and adapt curriculum for a variety of audiences and learning delivery methods.
• Develop complementary training materials that enhance learning options, including participant and leader guides, manuals, reference cards and certifications.
• Modify programs as and when required.
• Ensure available contents meets the process standards.

Coordination:

• Manage and coordinate training enrolments.
• Design, prepare and order educational aids and materials as and when required.
• Act as the SME within the business for anyone with questions or queries regarding New Hire Training and development plans.
• Develop and maintain organizational communications such as bulletin boards and newsletters. to ensure employees have knowledge of training and development events and resources.
• Gather feedback from trainers and trainees after each educational session.

Delivery:

• Deliver New Hire Training.
• Deliver Refresher Training.
• Deliver basic and intermediate modules for developmental trainings as assigned by the lead/manager.

Evaluation:

• During recruitment completes L&D rounds as per the process.
• Analyse training feedback (L1, L2, L3) and create reports.

• A bachelor’s degree preferably. In absence of a degree needs to hold at least two (2) years of work experience as a voice coach or a trainer in the BPO sector. Should have relevant certification in training/linguistic/coaching domains.
• With advance level discourse and comprehension – Written and Verbal
• Basic Excel skills , vlook up, h lookup and Power point presentation
• Classroom management

• Statutory Benefits
• Annual Leave
• HMO upon first day of employment
• Fun, diverse, inclusive and collaborative work environment
• A fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you an experienced tech enthusiast with a passion for managing and training a future team of IT Helpdesk professionals in Level 1, 2, and 3? Do you have experience establishing processes and policies to optimise helpdesk support operations? If yes, we have an exciting opportunity for you to join our valued client, a business service industry company based in Queensland, Australia. 

We are seeking an IT HELPDESK TEAM LEAD to be responsible for establishing and leading a team of talented IT professionals, ensuring the delivery of exceptional IT support services to an Australian company. 

This is a full-time role, Monday to Friday, Dayshift. 

This is an Office-Based position in central Cebu City. 

The expected start date is February 2024. 

ABOUT THE ROLE 

We are seeking a highly skilled and motivated IT Helpdesk Team Lead to pioneer our IT team in Cebu, Philippines, on behalf of a leading Australian company. As the Team Lead, you will be responsible for establishing and managing the offshore IT support operations, leading a team, and ensuring the delivery of exceptional IT support services. In the first six months, you will have the opportunity to showcase your leadership capabilities, assist in the hiring and building of a new team, and utilise your proven experience in establishing processes and policies to set up and enhance our helpdesk support operations. This is a leadership role that requires strong supervisory skills, a deep understanding of IT support processes and the ability to drive success in a dynamic and multicultural work environment. 

 

RESPONSIBILITIES 

LEADERSHIP AND TEAM MANAGEMENT 

• Lead and inspire a team of IT professionals, fostering a positive and collaborative work environment. 

• Set clear goals and objectives for the team, monitor performance, and provide regular feedback and coaching. 

• Promote a culture of continuous learning and professional development within the team. 

• Manage scheduling, workload distribution, and resource allocation to ensure efficient operations. 

• Foster effective communication and collaboration between the offshore team in Cebu and the Australian counterparts. 

OFFSHORE IT SUPPORT OPERATIONS 

• Develop and implement IT support processes and procedures to ensure timely and effective resolution of technical issues. 

• Oversee the handling of IT support tickets, ensuring adherence to service level agreements (SLAs) and customer satisfaction targets. 

• Monitor and analyze performance metrics and key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. 

• Collaborate with the Australian counterparts to align processes, share best practices, and ensure seamless service delivery. 

CUSTOMER SERVICE AND RELATIONSHIP MANAGEMENT 

• Ensure high levels of customer satisfaction by delivering excellent IT support services and solutions. 

• Serve as a point of escalation for complex technical issues and customer concerns, providing timely resolution and maintaining strong client relationships. 

• Develop and nurture relationships with key stakeholders, both internally and externally, to understand their IT support needs and align services accordingly. 

• Regularly communicate with clients to gather feedback, address any issues, and identify opportunities for service enhancement. 

CONTINUOUS IMPROVEMENT AND INNOVATION 

• Stay up-to-date with industry trends, emerging technologies, and best practices in IT support. 

• Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and quality of IT support services. 

• Identify opportunities for innovation and automation to streamline processes and improve productivity. 

• Encourage a culture of innovation within the team, fostering creativity and the exploration of new solutions. 

• Bachelor's degree in Computer Science, Information Technology, or a related field.  
• Minimum of at least ten (10) years of experience in IT support, with at least three years in a leadership or supervisory role, managing IT support teams. 
• Proven track record in establishing processes, policies, and SLAs in a helpdesk or IT support environment.  
• Experience and knowledge in AutoTask, Datto RMM, Webroot, Skykick, Office 365, UniFi & Ubiquiti, Network products, 3CX Telephony and IT Glue are highly desirable. 

• Strong technical knowledge across a wide range of IT systems, including hardware, software, and networks.  
• Excellent problem-solving and decision-making skills, with the ability to prioritize tasks and manage multiple projects simultaneously.  
• Ability to assess the severity and potential consequences of different issues, make informed decisions, and communicate priorities to the team clearly.  
• Outstanding communication and interpersonal skills, with the ability to effectively collaborate with team members, stakeholders, and end-users.  
• Demonstrated ability to lead and motivate a team, fostering a positive and productive work environment. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

AECOM is seeking a Specialist Project Controller to be based in Manila, Philippines

Job Description: 
Opportunity phase 

• Supports Go/No Go preparations, forms, and gathering information and process, as directed by Project Manager.  

•  Review project controls requirements of RFP/opportunity. Provide or obtain project controls support for proposal deliverables, as appropriate for project complexity.  

• Understand proposal pricing approach and support as appropriate. Proficiency with company standard pricing tools and support as required.  

Planning phase 

• Develop customized Cost/schedule control plans/solutions to provide Project Management and other project team and management with appropriate tools for project cost and schedule control.  

• Support PM/Project team/contract administration in managing the contract review process for new contracts, modifications, and job closures. Understand and support or coordinate insurance verification process as necessary. 

• Ability to manage the review of contract risk types and deploy methods to identify and develop risk management approaches for projects.  

•  Ability to manage/oversee financial project issues such as segmentation, work at risk, and revenue recognition during project setup.  

• Review scope definition documents and support PM with development of complex Work breakdown structure development (and maintenance during execution), interfacing with Procurement, Engineering, Subcontractors, and Finance to support proper job setup for cost and schedule development, progress tracking, risk analysis, client billing.  

• Manage the development, updating, and monitoring of schedules and preparing status reports and staffing curves, in alignment with the scope of work and resources, including subcontractors and consultants, planned to execute scope.  

• May support another Project team/procurement in managing documentation to support procurement of required sub-consultants and vendors 

• Develop and review project cost and revenue baseline, based on the above element, on behalf of the PM.  

• Develop and implement performance measurement and earned value plan and updates during execution. Elevate for review by PM, Project team, and other Management staff.  

• Understand contractual invoicing requirements. Understand project/organizational and client interfaces. Review invoice support requirements, during execution, with the Project Manager.  

Execution phase 

• Integrate cost and schedule data/baseline with the company’s enterprise system, to facilitate Project's financial goals, or oversee this effort.  

• Develop key deliverables in preparation of project reviews 

• Developed expertise with system and reports to review actual costs, commitments, coordinate cost adjustments, reviewing for coding accuracy.  

• Identifies cost (and scheduled as needed) variances, investigates root cause, and develops/executes a correction action plan, as discussed with PM and Project team.  

• Lead effort for tracking budget, project costs, labor hours, schedule updates, installed quantities, and progress measurements for work to include direct hire and subcontracted work. 

• Maintain the planning/scheduling updates, applying engineering, procurement, and construction terminology, concepts, and relationships. Develop and maintain critical path logic networks and bar charts. 

• Analyze, evaluate and forecast current status against an established baseline schedule. Assess the impacts of design or construction changes and schedule slippages. Report schedule status to all levels of project and company management as well as to the Client.  

• Accumulate and access historical data, such as performance experience, for use in maintaining a realistic basis for future planning, forecasting, and Estimate at complete development.  

• Measure progress and review performance trends. Exposure to progressive performance data and associated concepts and principles.  

• Prepare reports, graphs, and charts, to communicate project status.  

• Proficiency with the company’s financial systems, processes, and procedures such as segmentation, work at risk and revenue recognition requirements and processes, and be able to align with project status and assist in analyzing and using financial data to identify key project issues.  

• May coordinate/review invoices for consistency with contract requirements and rates. May interface with Billing and accounting staff. 

• Assist the Project Manager with reporting on accounts receivables and unbilled issues as assigned.  

• Support the Project team, with the change control management process and gain insight into the rationale and importance of change events. Support project with pricing and determining schedule impact of change orders.  

• Assist PM with support on gathering information to develop trending, forecasting, and estimate to complete the process. May assist PM with WAR (work at risk) and RAR (Revenue at Risk) forms.  

• May provide guidance, direction, and specialized assistance to others in the resolution of project controls problems.  

Closeout phase 

• Review project scope and determine all contractual deliverables have been met, discuss with PM. 

• Coordinate with PM/procurement for closeout of sub-agreements  

• Support PM with the input of final EAC  

• Support with coordination of final invoice as directed.  

Complexity & Decision Making 

• Performs challenging assignments requiring independent judgment, with little or no supervision 

• Work is reviewed upon completion for adequacy in meeting objectives 

• May be required to assess project controls needs on several projects and develop more junior project controls, staff members.

If you’re an analytical thinker with a passion for operational excellence and continuous improvement, this role is a perfect fit for you. Bring in the combination of financial expertise and commercial knowledge and you’ll be seen as our voice of Finance supporting the business direction. Our team is a group of outgoing, cooperative, and helpful individuals. We value personal growth and positive feedback. We work closely with interrelated process teams as we aim to deliver operational excellence. Expect lots of support and encouragement while you're here. You'll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You'll have limitless opportunities to explore - whether that means building up new areas of expertise or taking your career in a different direction. As an Energy Risk and Accounting (ERA) Team Specialist, you will provide support to the Contracts and Pricing Team with the opportunity to support Stock Valuation & Margin Segmentation through role integration. Accountabilities: Your role includes active participation in business engagements, interactions with business partners onshore and offshore, effective control operation, and ensure effective KPI/Non-First Time Right analysis by identifying root causes and implementing monitoring improvement plans. Contracts and Pricing deals with working with the business in setting up contracts and relevant pricing to enable posting of transactions in GSAP. Stock Valuation deals with proper valuation and reasonableness check of inventory value at the end of the month for financial and reporting purposes. The role also requires collaboration with other Hydrocarbon processes (Sales, Purchases & Exchanges, Stock Recording and Reconciliation, and Refinery Mass Balance), Hydrocarbon Deal Making, Reporting and Analysis, Finance Advisors, and Tax to name a few. Job Requirements We’re keen to hear from a bachelor’s degree, preferably in Accountancy and/or Management. Beyond that, we’d hope to see as many of the following: Strong analytical and problem-solving skills With at least 3+ years of relevant work experience Detail-oriented since this role would support control execution With excellent oral and written communication skills Proficient in Microsoft Office Good interpersonal skills Preferably with a financial accounting background For further information, and to apply, please visit our website via the “Apply” button below.

This role is primarily responsible for providing administrative support and coordination to recruiting operations including onboarding and post-acceptance activities in compliance with the service level agreements, processes, policies, and procedures.

• Creates and distributes offer letters
• Collects onboarding documentation and processes
• Coordinates with relevant stakeholders on changes to offer of employment
• Acts as point of contact for all questions related to pre-employment activities from candidates, recruiting, hiring managers and HR 
• Ensures compliance with all state and corporate regulations and laws
• Ensures strict adherence with standard protocols for electronic personnel file management and document storage
• Orders background checks, tracks completion, and assists in review and analysis of results 
• Prepares and communicates candidate background check clearances
• Connects with relevant key stakeholders and support groups to assist with onboarding, account creation, set-up, and IT requisition 
• Ensures all regional onboarding notification systems and processes are followed and updated to ensure local stakeholders are continuously informed
• Performs and tracks onboarding data entry for large volume of hires  
• Ensures accuracy of all data processed and entered in HR systems
• Engages and builds relationships with hiring team (hiring managers and recruiters)
• Escalates and analyzes identified issues and concerns to the Team Lead for timely resolution
• Keeps oneself updated of current processes and incorporates documentation updates
• Supports selected simple process improvements to streamline processes  

Role Description 

The IT Security Officer serves as the process and policy owner related to the availability, integrity and confidentiality of customer, business partner, employee and business information/data. A key element of the IT Security Officer’s role is working with executive management to determine acceptable levels of risk for the organization. This position is responsible for establishing and maintaining a corporate-wide information security management program to ensure that information assets are adequately protected. 

Key functions 

• Security Operations:
• own  and drive security education and security awareness programs across the organization
• own, drive and continuously improve security processes, policies and tooling 
• real-time analysis and triage of security threats and incidents
• proactively educate and inform executive management of developing security threats
• develop, implement and execute a strategic, comprehensive enterprise information security and IT risk management program 

• Application Security:
• introduce application and infrastructure security monitoring processes and tooling 
• design and manage and run application and infrastructure security testing (internally and with 3rd parties)

• Security governance: 
• make sure that security related initiatives are understood and funded 
• lead and drive future company security certification programs 
• represent the company security in front of technology partners 
• conduct internal technical and organizational audits 
• manage and support external audits 
• manage, handling and resolve security incident response cases

• degree in business administration or a technology-related field required 
• 5+ years of hands-on IT security experience 
• experience in risk management, information security and IT security
• knowledge of common information security management frameworks, such as ISO/IEC 27001, and NIST
• knowledge of PCI-DSS requirements for merchants working with BSP supervised financial institutions 
• excellent written and verbal communication skills and high level of personal integrity and empathy 
• innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams
• experience with contract and vendor negotiations and management including managed services

• Daily reconciliation of all Network Partner and house bank account statements and VPL’s Admin systems and to ensure the integrity and accuracy of the upload – All items to be cleared same day

• Reconciliation of transactions in Seg Liquidity/EP Central 250+ accounts – Ensuring no items age without clear resolution plan

•  Ensure all reconciliations have been consolidated each day into Summary document.

• Log all non-reconciling items to ensure they are communicated via Email/Saleforce to the relevant department for investigation or correction whilst remaining responsible for effective resolution.

• Ensure all unapplied debits are applied daily and ones that cannot are investigated and escalated.

• Overdue debit reporting actioned daily to support Payment Operation with potential delayed payments.

• Support the evolution of tools and processes to ensure that an integrated service is provided.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

General Purpose: Joint Venture Accounting (JVA) in Finance Operations performs the end-to-end Joint Venture Accounting activity for RDS-operated and non-operated Upstream/Integrated Gas activities. The team, which is part of the Revenue Upstream organization, operates from SBO Manila and manages cash calls and joint interest billing to Joint Venture partners. Job Purpose: This role is responsible in performing day-to-day operational requirements for Upstream Joint Venture Accounting (JVA) Brazil for Shell-operated and non-operated JV assets, with the following primary accountabilities: Ensure cash calls are within the approved budget and appropriately booked in the rightful cost element, Ensuring that cash calls are received and paid within agreed terms, Proactively and reactively identify potential bank overdraft, Complete, quality, and timely joint interest billing and other required reports provided to JV partners and key stakeholders, Accurate recording of non-operated venture account balances, Accurate and timely postings of required manual journal entries and ensure approval within MOA, Analysed and address the aging of account reconciliation balance. Creates analytical reports to be used during Asset/Venture discussions. This position will also be responsible for effective relationships with key stakeholders within Finance Operations, Asset Finance in the Business and Controllers team to ensure that alignment of objectives, delivery of functional plan, and targets are met. Principal Accountabilities: Process Manage JV Partner debtor/vendor request set-up Manage Equity group change request set-up and complete Prior Period Adjustment as necessary Review Authority for Expenditure (AFE) JV attributes prior to set-up in SAP Place AFE in suspense/un-suspense Cash call calculation and preparation of statement for sending to JV partner Perform bank reconciliation and cash flow monitoring Prepare monthly Joint Interest Billing and other required reports Records NOV Joint Interest Billing Manage payment processing Address issues and errors during the allocation and cutback process Focal for any issues or questions relating to the Billing and Cash Call process Monthly Status of Accounts Reporting Analysis Monthly Portfolio Analysis meeting with Team Manager Actively participate in the monthly or other relevant stakeholder meeting Compliance to internal and SOX controls. Continuous Improvement/Digitalization Identify and execute process improvements to deliver efficiency and effectiveness value Identify control weaknesses and recommend appropriate changes Successful execution of process streamlining with continuous improvement mindset Identify digitalization or automation initiatives to deliver more effective and efficient process Values Maintain an office environment supportive of diversity and inclusiveness Enterprise first behaviour Business Acumen Job Knowledge, Skills & Experience: Qualifications Degree/qualifications in Accounting/Finance preferred. 3-5 plus years work experience in related accounting processes Sound understanding of Credit Management and Joint Venture Accounting process. Must have experience in a multi-national company – preferably in Shared Services environment. Exhibits excellent English communications skills (written and oral). Language Proficiency Level: C1 (specify language requirement by country). Good knowledge of controls framework. Ability to work under high pressure an in a rapidly changing environment. SAP and Microsoft office skill set are necessary, preferably advanced excel Amendable to work on a hybrid work setup (2 days work on-site & 3 days WFH). Shift: 3:00 PM to 12:00 AM Must be willing to work on a contract of 6 months. Key Competencies Accounting and Reporting- Skill Business Partnering – Skill Finance Input to Joint Ventures - Skill Governance and Assurance - Skill Commercial Mindset – Skill Negotiation- Skill Leadership Competencies Delivers Results Motivates, Coaches & Develops Displays Personal Effectiveness Demonstrates Courage Values Differences Champions Customer Focus For further information, and to apply, please visit our website via the “Apply” button below.

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you a problem solver and enjoy AI technology with a passion for project management? Do you have experience in product support or service desk? If so, we have an exciting opportunity for you to join our valued client, a B2B technology company based in Melbourne, Australia. 

We are seeking a PRODUCT SUPPORT SPECIALIST to help manage the software development workflow for our groundbreaking insights tech platform. 

This is a full-time role, Monday to Friday, Dayshift. 

This is an office-based position in central Cebu City. 

The expected start date is February 2024. 

ABOUT THE ROLE 

The PRODUCT SUPPORT SPECIALIST is pivotal in managing support tickets for users of our platform. You will run flight control for customised platform management, making sure tickets are prioritised and delivered on time and to spec. 

Problem solving, identifying objectives, key resources and potential blockers are key. 

To deliver this effectively you need to learn the platform and provide first level support where appropriate and to escalate tickets for assessment by the broader technical services and developer team. You will work with stakeholders including research consultants, product developers, marketing, product designers and technical writers. 

RESPONSIBILITIES 

• Triaging tickets using Jira 
• Assisting internal and external customers with technical enquiries and requests 
• Identifying customer issues, logging and fixing problems 
• Setting clear direction for the developer team based on the specification and the objectives of the engagement 
• Briefing developers and technical services resources on projects and tasks using Jira and Confluence 
• Communicating with stakeholders 
• Removing blockers / impediments to the work 
• Identifying if projects are heading off track and taking the appropriate action as a result 

• Working with senior management on prioritisation 
• Maintaining documentation and knowledge base 

 

• Bachelor's degree in Computer Science, Information Technology, or a related field. 
• At least 5 years of relevant experience in project support, Customer Training or Service Desk environment. 
• Must be tech-savvy and work with stakeholders including research consultants, product developers, marketing, product designers, and technical writers. 
• Strong attention to detail and exceptional analytical and problem-solving abilities. 
• Excellent organisational skills with the ability to prioritise tasks, work on multiple assignments, and manage time effectively. 
• Ability to work independently and as part of a team. 
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.  
• High level of integrity and professionalism. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 

• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Being fully present in the moment, cultivating mindfulness, and finding joy in the present, encourages you to appreciate each moment and find balance in your lives. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  acteristics protected by applicable law.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced US Recruiter to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Assist in training caregivers in to the Alayacare App
• Make follow up for those aids who have not clocked in on the app each day.    
• Handle both inbound and outbound calls         
• Responds to sms, communicates to aids via texting  

Monthly Salary: PHP 21,000

• At least 6 months of WORK EXPERIENCE in the same role
• Excellent written and verbal English communication skills
• Attention to details is required
• OK to work on night shifts, with overtime whenever needed
• Ok to work onsite in BUENDIA, MAKATI

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Hi! We’re Smartsourcing, looking for a Digital Marketing Specialist who can work with us full-time and on-site!

Earn up to P35,000 and work dayshift with fixed weekends off!

As a Digital Marketing Specialist,

A digital performance expert who can take raw data and insights and turn them a strong customer attraction campaigns. Someone who is customer-obsessed, and able to support the overall marketing strategy across all channels. You will be responsible for both paid and organic customer attraction.

Some of the things we expect you to do are to:

• Develop and execute comprehensive paid social media and paid search strategies that align with the overall marketing strategy.
• Manage and optimise paid advertising campaigns on platforms such as Meta Business Manager, TikTok Ads Manager and Google Ads.
• Conduct thorough keyword research and audience targeting to create effective paid search campaigns that drive relevant traffic and conversions.
• Monitor and analyse campaign performance metrics such as click-through rates, conversion rates, ad spend, and ROI
• Provide actionable insights for continuous improvement of marketing activity and paid media activity.
• Work with external and internal stakeholders to develop content and experiences that delight potential clients
• Show improvements in acquisition metrics (CAC, CTR, ROAS, etc.)
• Support the development, execution, and optimisation of search & social PPC & CPA strategies, including affiliate and partner programs.
• Present insights and outcomes in an easy-to-understand manner.
• Define a customer strategy to support business objectives and deliver it through market-leading customer experiences.
• Leverage data and customer behavioural insights to drive transformational performance across paid and direct.
• Make suggestions for digital campaigns using deep industry experience.
• Leverage multiple sources of data to identify customer lifestyle priorities and opportunities for growth from working with each program.
• Leverage various insights and research to build compelling customer propositions. Provide presentations to assist customer coaches in delivering greater customer outcomes.
• Monitor and report platform activity and sector news regarding customers to a specified internal audience to help drive customer understanding and engagement
• Analyse and Share learnings from Loyalty customer behaviour (membership engagement, customer retention, purchasing behaviours, member satisfaction, etc.) with cross-functional teams, senior leadership and EQ partners
• Work with internal stakeholders, including tech engineers, product managers, designers, and support, to define best practices and develop marketing strategies that drive conversion and community engagement.

We would need you to be or have the following:

• Minimum 4+ years experience in a similar growth or performance marketing role
• Experience across paid social media is a key element of this role
• Excellent understanding of the full marketing mix, from strategy through to delivery
• Previous proven success driving customer strategy and implementing effective marketing communication across varied channels
• Strong understanding of audience segmentation, how to target customers effectively and different regulations that impact CRM effort
• Proficient in Google Analytics
• Experience with all industry paid channels
• Proven experience running and analysing A/B tests
• Proficient use of Excel and management of large data sets
• Must have strong technical expertise and date industry and platform knowledge with marketing technology, search and direct data insights
• Must have full knowledge of digital service space, Google Analytics, SEO, SEM, EDM, and social media marketing

Be a part of the Smartsourcing crew

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Case Management Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Process Initial or Pre Autorization via Phone or via Email   
• Communicate to insurance providers for authorizxation determination
• Process verification of members benefits     
•  Review Members clinical records           
• Be able to manage cases

Monthly Salary: PHP 25,000

• At least 6 months experience with Initial or Prior Authorization
• Very good oral and written English communication skills
• Willing to work onsite in Makati
• Detail Oriented

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Platform Team Lead

Purpose of the role

As a member of the Technology Group at Navitaire you will lead the team in design, development, maintainance and support of cloud platforms that are used by products servicing people all over the world. The Technology Group within Navitaire provides the common services, frameworks, platforms and architecture guidelines used by the Global Engineering and Product teams.

In this role you'll:

• Coordinate with scrum team on team priorities
• Design and develop hybrid solutions to run on premise and in the public cloud platforms (AWS,Azure, GCE, etc.)
• Provide expertise and mentorship in the development and maintenance of Navitaire technology  solutions
• Responsible for communicating leadership guidance to all members of their team. Facilitate communications between teams.
• Develop, motivate team members to stretch and expand their own capabilities
• Collaborate with team to deliver operational improvement work items. Facilitate operational rotations and ensure efficient resolution production issues
• Provide expertise on relevant technologies and follow coding and implementation standards
• Stretch and expand own capabilites and offer flexibility to meet goals
• Serve as the point of contact and subject matter expert of a Platform Service

About the ideal candidate:

• BS in Computer Science/Mathematics/Physics/Data Science or equivalent experience
• 10+ years of professional programming experience in C#, .NET Core and NoSQL
• 2+ years recognized as a subject matter expert of enterprise-level systems or sub-systems, working on coding, design and production support
• 2+ years of experience working in an agile setting
• 2+ years of experience working on cloud deployed solutions
• Proven experience with balancing team management and individual contribution work
• Practical experience with coaching and performance interactions
• Airline industry knowledge is a plus.
• Strong analytical skills
• Ability to work in a dynamic, fast-paced and multi-cultural environment
• Team player, high initiative and quick learner

Baseline:

• C# and .NET Core
• SQL and NOSQL databases
• API integration and implementation
• Unit tests
• Hands-on experience with implementing cloud deployed solutions (Azure preferred, AWS considered)Experience working with CI/CD automation
• External API design / implementation experience

Plus:

• Test automation experience using xUnit, NUnit or other C# test automation framework. Web development Hands-on experience working within microservice based architecture. Cloud data storage experience (Azure SQL, Cosmos or equivalents)
• Test automation development experience beyond unit testing (integration, performance, etc)

What we can offer you 

• Add your voice to a multicultural team of 18,000+ professionals  

• Challenge yourself to find solutions to complex problems 

• Competitive compensation and benefits package and a hybrid work set-up

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Hi! We’re Smartsourcing, looking for a Technical Customer Support Specialist who can work with us full-time and on-site!

Where?

Be a part of the Smartsourcing crew