Leads Verification Specialist
BGC Site, Taguig, Philippines
Reporting to: Team Leader

We’re an award-winning global outsourcer providing contact center and back office services. As a Leads Verification Specialist, your role is integral in keeping

our customers happy and contributing to the success of our organization.

As a Leads Verification Specialist you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

A SNAPSHOT OF YOUR ROLE

As a Leads Verification Specialist, you’ll primarily be responsible for gathering accurate marketable data from the targeted universe and entering this information into a proprietary data-entry system, demonstrating the highest expertise in speed of entry, accuracy of content and professionalism in any direct company contact.

Using various research methods (primarily telephone-based), this position is required to ask a prescriptive list of questions of each company, and ensure key performance indicators are achieved on a daily basis. Some of these KPIs include a targeted number of positive outcomes each day; depth of content updated; and a qualitative assessment, which measures both accuracy of content and the engagement quality of the call.

Your day could see you:

• Verify / update company information via a telephone interview (or web research as required) using a set template of questions/data elements requiring verification/update. 
• Work diligently to meet daily/weekly/monthly as prescribed to meet monthly conversion and volume targets.
• Answer any queries or questions posed by subject companies, the purpose of the call, and the future use of the information contained on the database.
• Direct any other queries to the relevant department/person.
• Represent the company in a professional and courteous manner at all times.

A BIT ABOUT YOU

• Excellent communicator in English language (written and spoken).
• Knowledgeable about contact center operations and metrics preferably in Australian lines of business
• Must, at least, have finished high school.
• With strong interpersonal, customer service/sales/up-selling skills
• Intermediate to Advanced Microsoft office applications skills
• Helpful, patient and friendly attitude with a drive to take on new challenges and learn
• Possesses excellent attention detail
• Exceptional listener; able to comprehend well.
• Open to working in shifting schedules.

WHAT SUCCESS LOOKS LIKE FOR YOU

• Achievement of pre-defined KPIs and SLAs.
• Excellent feedback from customers, internal and external.

Join the A-Team and experience the A-Life!

• Applies education, training and knowledge to perform typical assignments

• Builds on foundational knowledge of theories, concepts and professional principles

• May be part of a formal training program working towards professional certification

• Receives direction and guidance on well-structured assignments for the purpose of development

• Accountable for delivering clearly defined portions of a process or task for review by others

• Impact of work is typically the employee's team or project team

• Uses standard procedures, protocols or techniques to resolve clearly defined problems, and escalates more complex issues

• May provide feedback about existing procedures to make improvements

• Shows interest in accepting new responsibilities

• Interacts and exchanges information with colleagues

• Exchanges information and builds relationships within own team and other internal project teams on routine matters

This Tax Compliance Specialist contributes mainly to performing periodic, annual and ad hoc tax activities in accordance to tax compliance of various countries such as Australia and New Zealand; generally accepted accounting principles; finance policies, and internal controls.  The role performs analytical processes under the direct supervision of AU onshore stakeholders and collaborates with various departments in completing work assigned. 

Australia and New Zealand Tax 

• Prepares assigned quarterly tax effect accounting entries and statutory tax notes. 

• Process and prepare lodgment of corporate tax returns, payroll tax obligations, and partnership tax returns. 

• Managing GST position, including preparation and lodgment of the business activity statements (BAS) and arrangement of GST payments. 

• Prepare fringe benefits tax (FBT) return, including analysis of tax sensitive accounts and determination of appropriate tax treatment. 

• Support the Manager in administering intercompany agreements and withholding tax positions. 

• Maintain tax fixed asset register. 

Others 

• Assists during tax audits through obtaining invoices and supporting information from the system 

• Completes research to support tax issues and new projects; escalates findings to Tax Manager 

• Provide regular task update with local and onshore manager/s through weekly meetings 

• Escalates and analyzes identified process issues and concerns to the Manila Tax Manager for timely resolution. 

• Maintain current processes and incorporate documentation updates as required; works with onshore manager in establishing tax compliance processes 

• Collaborates with onshore manager in establishing the tax compliance process; supports selected simple process improvement initiatives to streamline processes. 

• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures. 

The Veterinary Service & Training Specialist is responsible for providing technical support to Sales and Farm customers in terms of disease control and swine/poultry management to help maintain customers and generate sales.

DUTIES AND RESPONSIBILITIES:

Technical Support to Farm Segment
A. Prospecting Phase

1. Provides assistance to Territory Business Manager for large farm and other Territory Business Managers in assessing the health status of animals of a potential farm customer.
2.  Conducts profiling based on data gathered from actual farm performance parameters of potential farm customers and compare it with the existing and acceptable performance standards.
3.  Analyzes and assess the data gathered on the herd/flock health status to identify the veterinary needs of the prospect farm customer.
4. Makes recommendations based on the identified needs of the potential customer.
5. Works with the Territory Business Manager for large farm and other Territory Business Managers in preparing a plan of engagement to prospect customer based on the data gathered.
6.  Assists the Sales team during product presentation and product launching.

B. Trial Phase

1. Uses the data gathered as input when doing feeding trials in relation to diseases or specific needs identified in particular farm.
2.  Works with the Nutrition Services & Training Specialist in the design, cascade and implementation of trial protocols when doing feeding trials.
3. Creates reports and status updates on current feeding trials.

C. Maintenance Phase

1.  Assists in the identification of strategies and tactics on how to develop and maintain a farm account.
2. Herd/Flock health status monitoring of farm customers which covers the general health status of the farm, feed performance, disease occurrence and doing necropsies as an aid in determining cause of diseases and mortalities.
3. Prepares a report on status of farm customer after farm visits can be general or based on specific cases/complains or situations.
4. Conducts training and seminars for farm personnel or technicians on swine/poultry management.
5. Offers solutions regarding farms’ health-related concerns, and if necessary recommend vaccination programs and medication regimens.
6. Helps in the diagnosis of a disease by submitting sample specimens to a regional/national animal disease diagnostic laboratory as necessary.

Technical Support to Distribution Market Segment

1. Provides technical assistance to Agri-Centers’ customers in solving animal health-related issues, recommend appropriate vaccination and medication programs.
2. Conducts training & seminars on swine/poultry diseases and management which can include current customers, prospect customers and Animal Production Specialists.
3. Assists Sales team during product launch to Agri-centers and distributors.

Technical Training to Sales Team

1. Equip the Sales team with basic knowledge and technical know how on swine / poultry management through training.
2. Conduct assessment of Territory Business Managers and APS in order to identify their training needs on technical competencies at least once a year.
3. Formulate / design and execute training programs for TBMs based on the assessment and identified training needs.
4. Do re-evaluation by doing annual assessment to determine the effectiveness of the training programs conducted to further address if there are still deficiencies.

Other Duties

1. Performs other job-related duties as assigned.

This role is primarily responsible for providing administrative support and coordination to recruiting operations including onboarding and post-acceptance activities in compliance with the service level agreements, processes, policies, and procedures.

• Creates and distributes offer letters
• Collects onboarding documentation and processes
• Coordinates with relevant stakeholders on changes to offer of employment
• Acts as point of contact for all questions related to pre-employment activities from candidates, recruiting, hiring managers and HR 
• Ensures compliance with all state and corporate regulations and laws
• Ensures strict adherence with standard protocols for electronic personnel file management and document storage
• Orders background checks, tracks completion, and assists in review and analysis of results 
• Prepares and communicates candidate background check clearances
• Connects with relevant key stakeholders and support groups to assist with onboarding, account creation, set-up, and IT requisition 
• Ensures all regional onboarding notification systems and processes are followed and updated to ensure local stakeholders are continuously informed
• Performs and tracks onboarding data entry for large volume of hires  
• Ensures accuracy of all data processed and entered in HR systems
• Engages and builds relationships with hiring team (hiring managers and recruiters)
• Escalates and analyzes identified issues and concerns to the Team Lead for timely resolution
• Keeps oneself updated of current processes and incorporates documentation updates
• Supports selected simple process improvements to streamline processes  

MedCore Solutions, Bizforce's medical division is currently seeking a Dental Insurance Verifier to join our team. As a Dental Insurance Verifier, you will play a critical role in the dental insurance process by verifying insurance coverage and benefits for patients. You will be responsible for working closely with dental providers, insurance companies, and patients to ensure accurate and timely verification of insurance information.

At MedCore Solutions we prioritize efficiency, accuracy, and excellent customer service. We are looking for a detail-oriented and organized individual who is experienced in dental insurance verification and has a strong understanding of dental terminology and procedures.

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use, and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

Responsibilities:

• Assist and handle incoming calls from members and/or providers
• Verify dental insurance coverage and benefits for patients (and a little of dental claims)
• Communicate with dental providers, insurance companies, and patients to gather necessary information
• Ensure accuracy and completeness of insurance verification
• Enter and update insurance information in the system
• Resolve any discrepancies or issues related to insurance coverage
• Provide excellent customer service to patients by addressing their insurance-related inquiries and concerns

• At least 3 years of experience in dental insurance verification (members and providers) in the US healthcare
• Strong understanding of dental terminology and procedures
• Knowledge of dental insurance plans and coverage
• Detail-oriented with excellent data entry skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in using dental insurance verification software/systems
• Amenable to work in a graveyard shift

Other details:

Start Date: TBD

Schedule: 8 hours shift Monday - Friday; Days off: Saturday and Sunday

Type of Work: Full-time

Location: Permanent Work from Home

Duration: Steady State

Training: At least 1-2 weeks

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

Permanent Work From home

Permanent Weekends Off

Great Company Culture and No Micromanagement

Benefits

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. Key responsibilities include:

• Continual improvement of services and processes

• Building strategic partnerships throughout the organization

• Managing services throughout their lifecycle

• Influencing decisions as a customer advocate

• Facilitating transparent communication and collaboration

• Providing clear, weekly reporting focused on results and milestones

The ideal candidate should have a strong IT background, understand the evolving needs of the business, and have a passion for process improvement. They should balance empathy with the ability to explain limitations, understand the cost implications of services, and be able to back decisions with data. Excellent communication, interpersonal skills, and a commitment to delivering quality services are essential.

The candidate must be comfortable providing ITSM services autonomously and building strong relationships with staff and leaders globally. They should use analysis and relationships to improve the user experience in their region and beyond. The candidate will be expected to provide clear reporting and KPIs on a monthly basis, and track milestones in our systems for visibility.

The successful candidate will demonstrate emotional intelligence, executive presence, and the courage to highlight inconsistencies. They should be self-motivated, committed to enhancing ITSM processes, and eager to improve Visa through discussion, influence, leadership, and action. They will be expected to create plans with milestones and dates for optimal value achievement and provide professional proposals for ITSM service improvement on a quarterly basis.

Essential Functions include:

• Prioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targets

• Analyzing ServiceNow data to identify service gaps and drive improvements

• Meeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needs

• Driving service transition and integration activities beyond minimum requirements, striving for world-class delivery

• Developing actionable plans with key deliverables/milestones, eliminating ambiguity

• Communicating with high energy, excellent verbal, written, and presentation skills are essential

• Creating clear and actionable service-related communications for distribution to targeted audiences

• Building partnerships and encouraging collaboration to maximize continual improvement opportunities

• Transforming complex technical concepts into precise, audience-appropriate language

• Leading in ambiguous high-pressure situations and working independently with limited direction

• Prioritizing and managing a wide range of competing initiatives

• Taking ownership of urgent customer items and building strong relationships with internal customers

• Optimizing service delivery by aligning technology owners with best practices and methodologies

• Challenging assumptions and the status quo, exhibiting strong organizational courage

• Developing persuasive business plans and proposals that maximize return on investment

• Exhibiting strong problem-solving skills and critical thinking techniques

• Understanding organizational change management and user experience improvement techniques

• Engaging professionally with people at all levels, using strong interpersonal skills

• Managing time and priority with attention to detail across a wide array of competing initiatives

• Integrating into a team of technical, process improvement and change management professionals

• Providing quarterly written proposals to leadership on biggest ITSM opportunity areas to serve Asia Pacific

The successful candidate will possess the following qualities:

• Strong ideation and problem-solving skills

• Results-oriented with a continuous improvement mindset

• Coachable and positive attitude

• Strong and concise communicator, effective listener, and empathetic

• Self-sufficient in admin tasks and effective at prioritizing

Additional responsibilities include tracking goals on a weekly basis, presenting monthly reports and strategy updates, showcasing milestone progress, and meeting or exceeding goal targets with weekly reporting. The successful candidate will demonstrate a high degree of autonomy and ownership, and possess excellent communication skills.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Responsible for accurate and complete responses to Requests for Proposals (RFPs) with strategically positioned responses and materials. Collaborate and coordinate with internal departments to maintain library of current and accurate content covering all areas of AireSpring business. Work with RFP Coordinator to develop specific responses to each individual RFP ensuring complete response to all questions. Coordinate outsourcing to individual departments and individuals for questions not covered in current response library. Schedule and coordinate regular content reviews with departments and subject matter experts to ensure the most thorough responses. Coordinate with Stop-Loss and Marketing on responses to Stop-Loss and audit questionnaires.
 
The incumbent is expected to communicate professionally with peers, supervisors, subordinates, vendors, customers, and the public, and to be respectful and courteous in the conduct of this position.
 
ESSENTIAL JOB FUNCTIONS:
 
Essential job functions include the following. Other functions may be assigned as business conditions change.
Own the RFP response process, ensuring questionnaire is complete, cohesive, and of the highest quality prior to shipping.
Coordinate with RFP Coordinator to maintain log of open RFPs and questionnaire needs
Contribute to and communicate the strategic direction of the RFP preparation and coordination by performing the necessary research of the client, industry, competition, etc.
Customize each RFP for the client's unique needs/Hot Buttons/Renewals (applying strategy).
Offer alternatives and suggestions based on client research to position AireSpring in a positive light.
Maintain comprehensive library of response content
Schedule and track tasks related to the RFP questionnaire process
Coordinate with RFP Coordinator for requests for information from departmental contacts with specific time lines to meet proposal deadlines
Organize and participate with departmental contacts as needed for planning, follow ups, scheduling and document preparation
Review RFPs with RFP Manager and RFP Coordinator to identify non-standard response needs and outsourcing requirements
Assist the departmental contacts with establishing response parameters for accuracy and consistency
Incorporate all relevant information into proposal making sure the content is compliant
Review, proofread and synthesize final proposal's content
Coordinate with RFP Coordinator to prepare and deliver final RFP for on-time submission
Assist RFP Coordinator and RFP Manager with follow-up requests
Track and update your manager on RFP's through the process
Analyze results periodically and inform manager of trends to improve outcomes based on organizational goals and priorities
Coordinate back up resources when there are conflicting deadlines, workload or priorities that require additional support and communicate that to manager
Maintain all electronic and/or hard copies of RFP files based on the companies retention policies
Contribute to the daily workflow with regular and punctual attendance
Establish and develop a "template" for standard responses and periodically update responses based on new organizational goals or priorities
 
 
JOB SPECIFICATIONS:
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
Minimum Education: High school diploma or GED equivalent plus four year college degree with a concentration in Communication, English or Writing preferred.
 
Certification(s) Required: None
 
Minimum Experience: Two years experience preparing proposals, agreements or other documents in a highly organized administrative environment in a complex environment with a focus on project management. Experience with Government and/or other Public Sector work preferred
 
 

Are you a social media savvy who loves creating captivating content and connecting with online communities? Do you have a flair for storytelling and a keen eye for design? If so, you might be the perfect fit for our dynamic team!

We are looking for a creative and experienced Social Media Specialist to help us grow our brand presence and engagement across various social media and Career platforms. You will be responsible for developing and implementing effective social media strategies, crafting engaging and on-brand content, and monitoring and analyzing social media performance. You will also work closely with other teams to ensure our social media efforts are aligned with our overall business goals.

To succeed in this role, you should have a passion for social media trends, a strong portfolio of successful social media campaigns, and excellent communication skills. You should also have a solid knowledge of social media platforms, tools, and best practices, as well as a creative and problem-solving mindset.

- Plan and execute social media strategies that increase brand awareness, engagement, and conversion.

- Produce and publish captivating content for various social media platforms, such as Facebook, Instagram, Twitter, LinkedIn, TikTok, and others.

- Manage and maintain the company's social media profiles and presence, ensuring a consistent voice and tone across all channels.

- Monitor and respond to social media conversations, trends, news, and feedback relevant to the brand, and engage with the audience in a timely and professional manner.

- Measure and report on social media performance, using analytics tools and insights to optimize content and strategy.

- Collaborate with cross-functional teams, such as marketing, design, and customer service, to support and enhance social media initiatives and campaigns.

- Research and stay updated on the latest social media trends, tools, and best practices, and propose innovative ideas for growth and engagement.

MedCore Solutions, Bizforce's medical division, is seeking for skilled WFH Rheumatology Medical Billers to join our team. As a US Medical AR Specialist, you will manage accounts receivables, coordinate with insurance companies and healthcare providers, handle denied claims, and ensure timely reimbursement of medical expenses. The successful candidate will work from home permanently and will have the opportunity to work with a dynamic team in a fast-paced environment. BizForce & MedCore Solutions allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world.

Who We Are

MedCore Solutions (MCS) is a single-source solution for Healthcare administration. MCS is an industry leader in medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing. Upon your request our team of certified coders can perform a detailed billing analysis to determine if you are receiving the maximum amount of revenue while conforming to CMS guidelines. Ask how MCS can streamline your hospital or practice making healthcare administration simple, effective, and affordable. We pride ourselves on giving you the best solutions tailored to your practice’s specific needs, so you can focus on your patients and revenue-producing activities.

Responsibilities

• Manage accounts receivables and keep up-to-date records
• Coordinate with healthcare providers and insurance companies for claim submission and follow-up
• Generate revenue by making payment arrangements, collecting accounts, and monitoring and pursuing delinquent accounts
• Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments, and following up with patients when payment lapses occur
• Maintain Medicare bad-debt cost report
• Secure outstanding balance payments for the care of employees
• Verify insurance eligibility for patients and ensure timely payment
• Handle denied claims and appeal if necessary
• Reconcile payments and post to patients' accounts
• Maintain compliance with HIPAA regulations
• Handle patient inquiries regarding their accounts

Other details:

Start Date: TBD

Schedule: 8 hours/day Monday-Friday; 40 hours/week

Days Off: Saturday & Sunday

Time zone: EST

Duration: Full-time Steady state

• At least 3-5 years of experience as a US Medical AR Specialist
• Knowledge of medical billing and coding practices
• Strong understanding of the healthcare billing process
• Familiarity with healthcare insurance plans and related policies
• Experience with HIPAA regulations
• Excellent communication and customer service skills
• Strong attention to detail
• Strong computer skills and experience with medical billing software.
• Amenable to work in any US time zones (graveyard shift)
• At least 1 year of experience in Physical Therapy billing
• Preferably with experience in Agile EMR

Key Results

• Reduce coding and billing error rate
• Achieve the target collections goals set and collections status report
• Reduced number of denials and complaints
• Achieve an accuracy rate of 99%
• Utilization of billing and coding software programs

System Requirements

• Own Desktop/Laptop
• Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5
• RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
• Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
• Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up

Our Commitment to delivering high-quality results for our clients and the only way to do that is by ensuring a rewarding, respectful, and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From Home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education

• Specialized Training

MySigrid is seeking a skilled and professional Bilingual Admin Support Specialist fluent in both Spanish and English to support our executive team. The successful candidate will play a crucial role in facilitating effective communication between the executive team and Spanish-speaking clients, partners, and stakeholders.

WHO WE ARE

MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and on target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed. MySigrid is a ‘state-of-the-art’ technology platform designed to optimize the work processes of our Executive Assistants, allowing them to deliver world-class remote support to multiple clients, as well as giving them the flexibility to configure an optimal work/life balance.

Requirements

As a minimum, we expect candidates to meet the following requirements:

• Fluency in both Spanish and English, with excellent written and verbal communication skills in both languages. 
• Proven experience as an executive assistant or similar role, preferably in a bilingual environment. 
• Strong organizational skills with the ability to prioritize tasks and manage time efficiently. 
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and other relevant software. 
• Attention to detail and high level of accuracy in all tasks. 
• Ability to maintain confidentiality and handle sensitive information with professionalism. 
• Excellent interpersonal skills, with the ability to interact effectively with individuals at all levels. 
• Adaptability and flexibility to respond to changing priorities and deadlines. 
• Bachelor's degree or equivalent work experience preferred. 

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Paid Time Off (PTO) credits.
• HMO Package for the employee and two dependents.
• Medical subsidy.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness, Accountability, and Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.

What’s it all about?

The compliance-risk control framework includes financial crime compliance and regulatory compliance. Financial crime focus is on Anti-Money Laundering (AML), Counter Terrorist Financing (CTF), Sanctions & Anti-Bribery and Corruption (ABC), and on the associated Know Your Customer (KYC) and Know Your Customer’s Business (KYC/B) & Counterparty Due Diligence (CDD) obligations, including primarily but not limited to: -

•           On-boarding counterparty due diligence

•           Transactional monitoring

•           Sanctions screening

•           Suspicious activity identification, monitoring and reporting

What we expect of you, day to day.

• Develop an understanding of Visa Payments business operations and payment processes

• Identify and internally escalate actual or suspected sanctions matches, assisting and supporting other analysts within the team

• Ensure sanction queries are sent in a timely manner in line with our internal SLAs and deadlines set

• Identify trends and use data to suggest improvements to effectively resolve service issues, escalating appropriately.

• Assist with the development of management information in alignment with regulatory and internal policy/risk expectations

• Assist with the review of new controls to mitigate risks and reduce false positives to improve efficiency across the team.

And assist:

• Ensuring clients are within legal parameters and not undertaking ML or criminal activities. For example, using screening and monitoring systems to assess client legitimacy.

• Identifying, managing & escalating suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path.

• Ensuring the compliance risk control framework remains aligned with external legislation.

• Conducting and/or overseeing compliance monitoring reviews and audits.

• Promoting and providing advice on best compliance practice within critical business areas.

• Exemplifying the company values and promoting them in all areas of the role, within and without the function.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Report Specialist will be responsible for helping us live up to our promise of fast report turnaround while making sure that report quality is not compromised by the fast delivery. This position will report directly to the Report Supervisor.

Key Responsibilities include:

• Review inspection reports that come in from the field to make sure they are prepared accurately and according to format
• Validate incoming inspection reports if they meet all the appropriate requirements
• Inform inspectors promptly in case of problems, and follow-up to make sure any discrepancies are corrected

The Report Specialist will be responsible for helping us live up to our promise of fast report turnaround while making sure that report quality is not compromised by the fast delivery. This position will report directly to the Report Supervisor.

Key Responsibilities include:

• Review inspection reports that come in from the field to make sure they are prepared accurately and according to format
• Validate incoming inspection reports if they meet all the appropriate requirements
• Inform inspectors promptly in case of problems, and follow-up to make sure any discrepancies are corrected

The Report Specialist will be responsible for helping us live up to our promise of fast report turnaround while making sure that report quality is not compromised by the fast delivery. This position will report directly to the Report Supervisor.

Key Responsibilities include:

• Review inspection reports that come in from the field to make sure they are prepared accurately and according to format
• Validate incoming inspection reports if they meet all the appropriate requirements
• Inform inspectors promptly in case of problems, and follow-up to make sure any discrepancies are corrected

#1 PH Workforce Delivering to the US

MedCore Solutions, the Medical Division of Bizforce, is seeking a skilled Prior Authorization Specialist to join our growing team. The Prior Authorization Specialist we be primarily responsible for obtaining all types of prior authorizations. These prior authorizations will include biologic medications, procedures, prescriptions and out-patient testing. The position will require professional and courteous interaction with patients, pharmaceutical representatives, providers, pharmacies and insurance carriers to accurately obtain the required information to process prior authorizations.

Responsibilities

• Review and process prior authorization requests for medical services, procedures, and medications
• Verify insurance (pharmacy) information and eligibility
• Handle patient inquiries regarding authorizations
• Provide necessary prior authorization documentation to patients for completion and signature. Review all forms for completeness and accuracy.
• Accurately document all patient, pharmacy and insurance carrier interactions in EMR.
• Coordinate with healthcare providers and insurance companies to obtain necessary authorizations
• Ensure accurate and timely documentation of authorization requests and approvals
• Collaborate with medical billing team to resolve any issues or denials
• Maintain up-to-date knowledge of insurance guidelines and procedures
• Complete other tasks as assigned by providers through EMR/EHR
• Copy, fax and mail documents and information as requested by insurance carrier
• Schedule follow-up appointments, biologic injections and photodynamic therapy treatments
• Assist pathology department with notifying patients of pathology results via telephone
• Fulfill organizational responsibilities as assigned, which may include but are not limited to: respecting and promoting patient’s rights, responding appropriately to emergency situations, sharing problems relating to patients and/or staff with Care Center Leader in a timely manner
• Provide safe patient-centered, compassionate, and competent care

Other details:

Start Date: TBD

Schedule: 8 hours/day Monday-Friday; 40 hours/week

Days Off: Saturday & Sunday

Time zone: EST

Duration: Full-time Steady state

• Proven 3-5 years of experience as a Prior Authorization Specialist in the US Healthcare

• Strong understanding of medical billing and insurance processes
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational skills
• Ability to work independently and meet deadlines
• Comfortable working in a remote, work-from-home setup
• Experience handling Physical Therapy practice/account
• Experience using Agile EMR is a bonus
• Amenable to work in a graveyard shift

System Requirements

• Own Desktop/Laptop
• Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5

• RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
• Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
• Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education
• Specialized Training

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use, and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Install software and hardware products. Network troubleshooting including patching and tracing network line.
• Practical PC troubleshooting and problem analysis of software and hardware.
• Support users with remote applications such as VNC, DameWare & Remote Desktop Connection.
• Support Windows environment such as Windows XP and higher versions of operating systems.
• Knowledgeable in Active Directory user and computer management. Knowledgeable in ticketing system such as Service Desk.
• Assist in implementing practices that will more effectively utilize IT resources.
• Process purchase requisitions of IT peripherals.
• Assist in the implementations of projects and solutions for production use.
• Lead in housekeeping and disposal of defective IT peripherals.
• Generate reports for performance tracking.

MINIMUM QUALIFICATIONS:

• 3 year technology graduate / at least 2 year experience in related field
• Eexperience in computer networks and systems maintenance.

Key Accountabilities:

1. Manage the Headcount monthly reports for accurate inventory forecasting.
2. Perform yearly and quarterly projections to ensure inventory levels meet business demands.
3. Plan capacity for new hires (NH) and terminations to optimize asset utilization.
4. Supervise the entire order lifecycle from quotation to delivery, ensuring compliance with organizational standards and customer satisfaction.
5. Design and implement robust data management and reporting strategies to enhance decision-making and performance tracking.
6. Develop and refine DaaS-related processes and policies, driving continuous improvement and adherence to best practices and compliance standards.

Key duties:

1. Handle quotation requests, AR submissions, PR creation, and the subsequent follow-up on these items.
2. Coordinate delivery schedules, ensuring timely receipt and distribution of IT assets.
3. Regularly update and maintain a comprehensive database of all IT assets, conducting data verification and correction as needed.
4. Generate regular reports on DaaS operations, maintaining high standards of data quality and sanity.
5. Analyse reports to identify trends and actionable insights for inventory and order management.
6. Execute the disposal of IT assets, coordinate insurance claims, and manage the logistics of asset returns and replacements.
7. Facilitate remote asset repairs, coordinating with technical teams and service providers.
8. Assist operational leads in ensuring SLA compliance and effective resource allocation.

ABOUT US

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global businesses access to highly skilled professionals from the Philippines and Malaysia, enabling businesses to build their offshore dream teams. Our vision is to be where the best minds meet to build a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalised services and our in-depth knowledge of the markets we serve.  

HEADLINE

Are you a tech-savvy, results-driven individual who loves all things digital? Are you passionate about customer relationship management (CRM) and have a deep understanding of HubSpot? If so, we have an exciting opportunity for you! 

We're seeking a talented SENIOR CRM HUBSPOT SPECIALIST to be assigned to our Australian client, a leading provider of an all-encompassing digital solution that caters to a wide range of industries on both a national and international level.  

This is a full-time, permanent position, Monday to Friday, DAYSHIFT. 

Office-based position in these locations - Cebu City, Pampanga, and Dumaguete. 

To start in March 2024. 

• Grab the opportunity you need to do your best, working in a dynamic environment. 
• Grow and develop your career with us through our technical and professional development programs. 
• Join us and connect and collaborate with the best minds, building a community of successful companies. 
• Above market rate salary package up to PHP80K + generous benefits + personalised learning and development. 
• Relocation assistance is available for those relocating to Cebu.

ABOUT THE ROLE

As the Senior HubSpot CRM Specialist, you play a pivotal role in driving the success of the company's CRM strategy. Your expertise in implementing and optimizing HubSpot CRM is instrumental in providing a seamless experience for our customers. You will be the go-to person for all CRM-related concerns, responsible for developing innovative marketing automation solutions, managing databases, and analyzing data to provide actionable insights. Your contributions will have a significant impact on the company's growth and success, making you an invaluable member of the team. 

RESPONSIBILITIES

• Act as the main point of contact for all CRM (HubSpot) concerns, providing expert guidance and support to internal teams.  
• Develop and execute marketing automation solutions, including email marketing campaigns and sales funnels, tailored to different industries and their specific needs. 
• Play a critical role in all aspects of marketing campaigns, from implementation and execution to monitoring and optimisation, ensuring a seamless transition to our new digital solution. 

• Collaborate with cross-functional teams to develop marketing technology, automation, and analytics strategies, frameworks, and roadmaps that can be applied across various industries. 
• Manage the CRM database, ensuring data integrity and accuracy and leveraging it to drive targeted marketing initiatives for our expanding customer base. 
• Set up custom properties and build workflows for automated systems (e.g., autoresponders, sales pipelines, chatbots, forms, etc.) within HubSpot to align with the unique requirements of different industries. 
• Create reporting dashboards and provide actionable insights and recommendations based on data analysis, helping make data-driven decisions and achieve business goals. 
• Conduct efficiency audits and collaborate with the team to review, recommend, and implement best-practice CRM processes and procedures within HubSpot that cater to the diverse needs of our national and international clientele. 
• Stay updated with industry trends and emerging technologies to continuously innovate and enhance our digital solutions for different industries. 

• Bachelor's degree in Marketing, Business, or a related field. 
• At least 3+ years' experience as a HubSpot specialist. 
• Proficient in data analysis and reporting, with the ability to turn data into actionable insights that drive business growth. 
• Excellent project management skills, with the ability to handle multiple campaigns and priorities simultaneously in a rapidly evolving environment. 
• Exceptional communication and collaboration skills, with the ability to work effectively with cross-functional teams. 
• A passion for innovation, staying ahead of industry trends, and continuously improving CRM strategies to meet the evolving needs of our expanding customer base. 
• Strong problem-solving skills and the ability to think analytically and strategically. 

BSA Solutions, Inc. offers: 

• Comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law. 
• Comprehensive and generous HMO benefits package for you and one dependent from the start date. 
• Personalised professional development coaching and mentoring to help you map out your personal and professional development plan. 
• Broad selection of exciting and engaging social events to embrace as a vibrant BSA community. 

• Psychologically safe environment for you to develop your skills and talent consistent with BSA values and 
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. 

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin, or any other characteristics protected by applicable law. 

We are looking for candidates with experience in leasing tools such as ShowMojo, Tenant Turner, Rently, etc. If you also have experience with property management softwares such as AppFolio, Propertyware, Buildium, etc, then please apply.

This is a completely REMOTE job. Never commute nor get snarled in rush hour traffic again.

ShowMojo streamlines the residential rental process, and vastly improves the leasing experience for property managers and renters alike. Our company is growing rapidly, with customers in all 50 states. To learn more about us visit: hello.showmojo.com

Values

ShowMojo strives to connect individuals that closely align with our values:

• Do you have the confidence to exchange opinions in an open environment with respectful candor?
• Are you self-directed and able to proactively solve problems?
• Do you pride yourself on showing up prepared and feel personal responsibility to see your accountabilities through to completion?

If this resonates with your personal values, we would like to have a career discussion with you.

Overview

We are looking for smart, articulate, tech-savvy professionals who enjoy solving customer problems. Property management or real estate experience is required for this position. We will help you get up to speed on the domain.

You'll be expected to leverage your analytical skills and understanding of technology as you assist new and current customers. You'll help new customers integrate ShowMojo into their business, configuring the system to their needs. And you'll help current customers make the most of ShowMojo as their business evolves.

You will be expected to dig through sometimes complicated details and actively help resolve customer problems. You will need to grow into a domain expert in our cutting-edge leasing platform. We will help you get there.

You must:

• Be extremely capable and comfortable with the use of new technology, online communication platforms, and learning new systems. For example, experience with online tools such as Slack, Wikis, spreadsheets, Join.me, Zoom, WebEx, FreshDesk, Zendesk, Salesforce, Quickbooks Online and the like (these are only examples, not systems you will use).
• Be ready to read through multiple pages of documentation -- and apply deductive reasoning -- to find the right answer to a customer issue.
• Be able to provide expert-level support to customers around ShowMojo's continually expanding product and service offerings.
• Be able to explain complicated concepts (related to leasing automation and emerging leasing best practices) in simple, user-friendly terms.
• Display a high level of professionalism and compassion when working with each account on sensitive matters.
• Assist with the creation and updates to team processes and knowledge bases.
• Serve as the primary ShowMojo contact for high-value customer groups.
• Own ongoing analytical assignments, or one-off-projects, aimed at improving the performance of the operations team or ShowMojo system.
• Act as a senior member of the operations team, mentoring junior members.
• Have a quiet office (home or elsewhere) with a strong internet connection and a newer computer.
• Experience with using ShowMojo platform is a big plus.
• Experience with using other leasing platforms such as Tenant Turner, Rently, Appfolio, Buildium, Rent Manager is also a plus.

Rate starts at $10 per hour.

What Will You Do:

• Sales Forecasting and Business Reviews:

  • Support the preparation of weekly business reviews, including data aggregation, validation, and basic data analysis, as well as facilitating inputs for sales.

  • Help run tools and procedures that enhance sales forecasting accuracy.

• GTM Dashboards and Reporting:

  • Assist in the management of Salesforce reports and basic dashboards for Sales management and frontline sellers.

  • Aid in streamlining and optimizing reporting processes.

  • Collaborate with data engineers and analysts on analytical projects, with special attention being paid to QA

• GTM Operations Support:

  • Assist with the analysis on escalated issues related to targets, territories, and report bugs.

  • Utilize CRM to identify, manage, and resolve issues effectively.

  • Help provide operational support to the wider GTM Operations team and assist in maintaining the integrity of our CRM system.

Must Haves:

• Strong CRM experience, with an understanding of managing and navigating accounts and opportunities.

• Strong attention to detail, with the ability to stay focussed and to ensure high levels of accuracy when following and developing procedures

• Strong skills in creating and maintaining spreadsheet reports, with familiarity of functions like sumifs, vlookups.

• Basic SQL skills, including an understanding of how to run and update queries.

• Demonstrated ability to work on tight deadlines and thrive in an ambiguous environment.

• Previous experience working in an operational role, managing diverse tasks across various functions

• Solid problem-solving skills with the flexibility to work on a variety of projects and adapt as necessary.

Nice to Have:

• Salesforce experience (CRM and basic reporting)

• Experience with Anaplan.

• Intermediate SQL skills

• Experience with, or exposure to Tableau.

Join the A-Team and experience the A-Life!

MedCore Solutions, Bizforce's medical division, is seeking skilled WFH Rheumatology Coders to join our team. As a Rheumatology Coder, you will be responsible for reviewing and analyzing medical records, assigning appropriate codes for diagnoses and procedures, and ensuring compliance with coding guidelines and regulations. This position offers the flexibility of remote work from home permanently.

Who We Are

MedCore Solutions (MCS) is a single-source solution for Healthcare administration. MCS is an industry leader in medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing. Upon your request, our team of certified coders can perform a detailed billing analysis to determine if you are receiving the maximum amount of revenue while conforming to CMS guidelines. Ask how MCS can streamline your hospital or practice making healthcare administration simple, effective, and affordable. We pride ourselves on giving you the best solutions tailored to your practice’s specific needs, so you can focus on your patients and revenue-producing activities. 

Responsibilities

• Review and analyze medical records to accurately assign ICD-10-CM, CPT, and HCPCS codes
• Ensure coding accuracy and compliance with coding guidelines and regulations
• Abstract clinical information from medical records and assign appropriate codes
• Collaborate with healthcare professionals to clarify documentation and obtain necessary details
• Stay updated with changes in coding guidelines and regulations
• Meet productivity and quality targets
• Translate details from a patient's medical documents into medical codes for health insurance claims purposes
•  Ensures accurate data entry of the coding and claims submission for services provided by physicians, including assigning the correct ICD and CPT codes
• Provides support to clinic/practice managers and staff in determining accurate coding and billing practices
• Liaising with the client/provider and team members for coding-related queries and concerns
• Perform audits for coding denials, missing information, and charts
• Maintain a tracking system for the charts coded and ensure work completion
• Research coding and claims questions thoroughly to maintain high-quality standards

Other Details

• The possible start date will be in 2 weeks or earlier
• 8-hour shift Monday-Friday (graveyard shift)
• Weekend days off
• Duration: Long-term; Steady-state

• Must be AAPC/AHIMA certified coder
• At least 3-5 years of clinical experience in Medical Coding (Outpatient/Inpatient)
• Knowledgeable in US Insurance Plan Structure and HIPAA regulations
• Good oral and verbal English communication skills as well as listening skills
• Capacity to navigate challenging situations with ease
• Willing to work in a graveyard shift (US time zone)
• Excellent communication and teamwork skills
• At least 1 year of experience in Rheumatology coding
• NextGen system experience - bonus

System Requirements

• Own Desktop/Laptop
• Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5
• RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
• Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
• Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up

Our Commitment to delivering high-quality results for our clients and the only way to do that is by ensuring a rewarding, respectful, and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From Home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education

• Specialized Training

We are currently seeking a highly motivated and results-oriented Recruitment Specialist to join our team.

As a Recruitment Specialist, you will play a crucial role in identifying and attracting top accounting talent to meet our clients' hiring needs. You will be responsible for sourcing candidates, screening resumes, conducting interviews, and presenting qualified candidates to clients. Additionally, you will contribute to the development and implementation of recruitment strategies, ensuring that our clients have access to the most qualified accounting professionals in the industry.

The ideal candidate will have a strong understanding of the accounting industry and possess excellent communication and interpersonal skills. You will work closely with clients, understanding their unique hiring needs and providing them with tailored recruitment solutions. This is an exciting opportunity for someone who is passionate about recruitment and wants to make a significant impact in the accounting industry.

Responsibilities

• Source, screen, and interview potential candidates for accounting positions
• Proactively build a pipeline of qualified accounting professionals
• Conduct reference checks and background screenings
• Collaborate with clients to understand their hiring needs and develop recruitment strategies
• Utilize various recruitment channels such as job boards, social media, and professional networks to attract top talent
• Develop and maintain strong relationships with accounting professionals to ensure a continuous pool of qualified candidates
• Stay updated on industry trends and market conditions to effectively advise clients on recruitment strategies

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Proven experience as a Recruitment Specialist or similar role
• Strong understanding of the accounting industry and its unique hiring needs
• Excellent communication and interpersonal skills
• Demonstrated ability to build and maintain relationships with clients and candidates
• Proficiency in using recruitment software and applicant tracking systems
• Strong organizational and time management skills
• Ability to work under pressure and meet deadlines

• Training & Development
• Private Health Insurance

#1 PH Workforce Delivering to the US

Bizforce and our medical billing division, MedCore Solutions, are seeking skilled Medical Coders to join our growing team. As a Medical Coder at MedCore, you will be responsible for translating details from a patient's medical documents into medical codes for health insurance claims purposes. Additionally, you will be liaising with the client and team members for coding-related queries and concerns, performing audits for coding denials and missing information, and maintaining a tracking system for coded charts. MedCore allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today!

Who We Are

MedCore Solutions (MCS) is a single-source solution for Healthcare administration. MCS is an industry leader in medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing.

We offer an expansive suite of administrative products and training to keep your practice and its employees safe and up-to-date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

Responsibilities

• Translate details from a patient's medical documents into medical codes for health insurance claims purposes
•  Ensures accurate data entry of the coding and claims submission for services provided by physicians, including assigning the correct ICD and CPT codes
• Provides support to clinic/practice managers and staff in determining accurate coding and billing practices
• Liaising with the client/provider and team members for coding-related queries and concerns
• Perform audits for coding denials, missing information, and charts
• Maintain a tracking system for the charts coded and ensure work completion
• Research coding and claims questions thoroughly to maintain high-quality standards

Other Details

• The possible start date will be in 2 weeks or earlier
• 8-hour shift Monday-Friday (graveyard shift)
• Weekend days off
• Duration: Long term; Steady-state

• Must be AAPC/AHIMA certified coder
• At least 3-5 years of clinical experience in Medical Coding
• At least 6 months experience in Rheumatology coding
• Knowledgeable in US Insurance Plan Structure and HIPAA regulations
• Good oral and verbal English communication skills as well as listening skills
• Capacity to navigate challenging situations with ease
• Willing to work in a graveyard shift (US time zone)
• Experience in using Athena Health EMR/EHR is a bonus

System Requirements

• Own Desktop/Laptop
• Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5

• RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
• Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
• Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up
• Peripherals: Headset with noise-canceling feature

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education
• Specialized Training

About the job

Service Operations Specialist is responsible for supporting the market Service Fulfilment team by working with IT solutions on the market, developing tools, invoicing and creating various analyses to secure a high-performing organisation in the market service fulfilment network including:

• Daily operations for services connected to internal and external service partners
• Operational excellence
• Efficiency and continuous improvement
• Short and mid-term capacities
• Cost development and contribution to the cost goal
• Lead-time development
• Sustainability

Contribute to the operations and development of the Service Fulfilment organisation with a customer-centric and collaborative approach in focus. Focus on delivering results with the sense of urgency, achieving and exceeding operational goals and higher efficiency on daily tasks. Provide a subject matter expertise and advice to business leaders within Service Fulfilment processes that will contribute to the development of business and people. Implement, assess standards, guidelines and policies within the own area of expertise and contribute to their development and update.

Your assignment

• Responsible for creating performance reports from IT solutions to enable a high performing daily operation and an efficient distribution network connected to service fulfilment including capacity utilization, delivery performance and shipment life cycle with a focus on quality and a customer-centric collaborative mind-set to enable competitiveness of IKEA in a multichannel environment and support long-term growth and profitability.
• Responsible to secure excellence in operations and quality under the scope of Service Fulfilment on the market through securing proper system setup for services, monitoring and reporting and clear connected communication with service partners to exceed customer expectations, provide seamless shopping experience and a great quality in meeting with the customer.
• Contribute to short-, and mid-term development of existing service partners through trainings in relevant IT solutions and for providing first line IT support towards service partners in daily business to secure that the service partners have the knowledge to perform their tasks to represent IKEA well and provide and excellent quality in the meeting with the customer.
• Responsible to define and maintain short and mid-term service and capacity parameters based on available forecasts.
• Responsible for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.
• Contribute to securing efficiency and implementing improvements on the market by supporting the development of operational processes and developing tools and ways of working in line with daily operational requirements in cooperation with relevant stakeholders to reach excellence in execution and exceed customer expectations.
• Identify, assess and in cooperation with the Ikea for Business Country Manager, select potential partners as needed for expansion of IB’s service offer.
• Throughout the process of fulfilment, always keep the customers updated on the position of delivery and ensure the quality of all information being passed on.
• Oversee the interface between IB and SSS, to ensure clarity and alignment of all parts of the supply chain.
• In coordination and cooperation with sales management, ensure that after-sales services related to fulfilment are done with precision and to the highest possible standard.
• Support Service Fulfilment developers in tender activities.