Your assignment
• Make the IKEA range compliant and sellable in the Philippines
• Lead contact with Philippine authorities to make the IKEA range available in all sales channels
• Support Sales function and report new market regulations to IKEA of SWEDEN
• Ensure that PH standards and labelling requirements are fulfilled
• Secure the company’s License to Operate with the Food and Drug Administration & other
regulatory bodies like DENR, NPQS

This role is primarily responsible to gather project costs and budget details and performs variance analysis, and process necessary accruals in compliance with finance policies, processes, procedures, and internal controls.

• Obtain information to determine unposted fixed assets additions and disposition.
• Record fixed assets acquisition and disposition in accounting system.
• Identify asset acquisition type, classification, and useful life.
• Monitor, validate, and reconcile the balance in the fixed asset subsidiary ledger.
• Perform reclassification and acceleration of depreciation expense in fixed asset.
• Process and record fixed asset transfer, impairment, and retirement.
• Prepare journal entries and fixed asset quarterly reporting and listing.
• Book labor and Project Pool Capital Project (CIP) entry.
• Review current details of capital project.
• Escalate issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Support selected simple process improvement initiatives to streamline proesses.

AECOM GBS Manila is looking for Service Delivery Sr. Specialist - Time & Labor that will oversee the overall timekeeping process. This position will work on a night shift and will go to the office at least once/twice a week.

• Performs moderately complex to complex time and labor processes to support the overall timekeeping services in compliance with service level agreement, process, policies, and procedures.
• Reviews timesheets and verifies attendance or hours worked in line with standard methodologies and processes.
• Performs weekly close process to ensure accurate posting of timecard transactions.
• Creates and reviews period-end reports such as post-payroll reports based on the stakeholder’s requirements.
• Run nightly revenue process.
• Answers moderately complex to complex timekeeping inquiries using company systems based on standard procedures.
• Escalates issues and recommends resolutions to the Team Lead in a timely manner.
• May support junior members of the team in addressing routine issues within the assigned processes.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Proposes alternatives in identified issues and assists in investigating and in resolving common and unusual issues.
• Contributes to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participates in audit-related activities.
• Contributes specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
• Performs ad hoc tasks as requested or assigned.

This role is primarily responsible for the full knowledge management lifecycle and management of the internal HR Knowledge Base 
and its contents including content development, system management, and management of all internal processes and procedures. 

This role will also contribute specialized expertise to different assigned projects and contribute in process improvement initiatives. 
This role is also responsible in providing day-to-day administrative, coordination, and document management and control support
related to the Integrated Management System (IMS) – policies, procedures and forms applicable to Human Resources at a Global, 
Americas, DCSA and Construction Management business group level

Responsibilities & Duties

Knowledge Management:

Content Management

• Coordinate with global stakeholders on article creation & updates

• Ensure all contents undergo required Document Management Process before they go live in the system

• Responsible for the governance & maintenance of knowledge assets, ensuring clear, consistent, & unambiguous KM repository

• Index, revise, update a variety of comprehensive contents

• Responsible for the provision of expertise & guidance on knowledge creation, e.g. ‘look & feel’ / tone of voice, to content owners & review outputs to ensure quality (make grammatical & format corrections)

• Format HTML codes into knowledge articles

• Coordinate translation requests

System Management

• Conduct Knowledge Base system maintenance checks

• Do testing before & after every system release

• Create & maintain records of system performance, system usage, & Articles inventory

• Prepare visual data analysis of reports

• Report issues/defects observed or raised by End Users for Development fixes

• Gather requirement for system enhancements

• Manage UAT with stakeholder users

• Create system know-how documentation

• Lead major project releases & rollout sessions

• Create Release Management End User Communications

Client Management:

• Liaise with relevant Stakeholders, Content Owners, Leaders & SMEs to close gaps for article updates

• Participate in planning & managing KM projects in alignment with agreed scope & delivery time

• Train Knowledge Editors & Content Owners on creation & update of articles in ServiceNow

Content Planning & Analysis:

• Impact assess “as is” & “to be” process for adherence & knowledge retention

• Perform analysis of content requirements

• Generate reports & interpret data from MS Excel

• Provide input & insight on employee feedback & data analysis to support identification & execution on content related project opportunities

• Take part in &/or lead projects related to research, creation, & maintenance of KM materials

Information Management System – HR

• Work closely with HR Policy Leads in the preparation of their documentation for entry into IMS 

• Identify gaps in the process, analyze, and apply solutions where collaboration between HR and other departments influencing 

• the process has not occurred 

• Perform editorial checks 

• Administer document management and control of the content they are responsible for as per IMS Governance 

• Promote the importance of IMS as a “single source of truth” with Ecosystem Content Managers 

• Support the goal of reducing redundant and aged content across Ecosystem and Employee Center by working with the Document/Content owners

• Coordinate with KM Team to ensure the correct PPI and Forms are associated with the FAQs and Knowledge 

• articles 

• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution 

• Maintain current processes and incorporate documentation updates as required 

• Perform simple but varied tasks in compliance with service level agreement, policies, and procedures 

• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues  

• Support selected simple process improvement initiatives to streamline processes 

This role is responsible for managing all official project documents for internal and external stakeholders. The role is expected to implement and manage the Document Management System while providing quality assurance measures according to company policy and procedures and project requirements. The role will be reporting to the Project Controls Manager in Manila.

• Provide document management and project controls support including but not limited to receipt, inventory, audit, tracking, storage, retrieval, and distribution of both classified and unclassified electronic, paper, and other media project data and documents according to company policy, and proper procedures for the projects.
• Maintain general and technical documents and periodical subscriptions related to projects, with the use of internal document control systems or client-specific tools.
• Coordinate with Project Managers and IT/Records Management on the proper methods of protection for project records and make recommendations on media, rotation, and procedures.
• Manage the setup and maintenance of document control/records management for multiple projects and Project Managers.
• Escalate issues and recommend resolutions to the Team Lead for timely resolution.
• Perform moderately complex tasks in compliance with service level agreements, processes, policies, and procedures.
• Propose alternatives to identified issues and assist in investigating and resolving common and unusual issues.
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Contribute specialized expertise to different assigned projects and may provide key updates to the Team Lead and Manager.

To design and deliver effective training programs that enhance the skills and knowledge of employees in feed milling operations and sales, ensuring alignment with industry standards and company goals for improved performance and productivity.

This role is primarily responsible for providing support for knowledge management, marketing, and business development systems. The key focus is to manage data and content required for the development of bid and proposal documents, including information used to develop employee resumes/CVs and project profile content, data used for the development of project descriptions and project information, and data needed for qualifications and proposals such as employee counts by office, office locations by country/region, and employee disciplines by office/state/country and region.

• Manage employee information including license information and project experiences and normalize data and content to ensure consistency with all the employees connected to the projects
• Collaborate with Marketing team and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelines
• Create and maintain reports on staff breakdowns with various parameters including location, business line, and region
• Manage project profiles content and data including description summaries and metadata essential to searching and reporting
• Research large-dollar projects to find online content and add it to the description
• Research projects where the listed owner/end client is an AEC firm, to find the end client and adjust the AECOM role
• Conduct searches and produce export summary reports 
• Update and maintain opportunity records and proposal libraries post submission
• Modify and create SharePoint site pages, libraries, and other site applications
• Update and maintain links and add new content to libraries as requested
• Perform site analytics and research to improve site content, access, and awareness
• Review the knowledge base to identify areas that need to be updated and expanded
• Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives
• Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedbacks
• Manage LMS and SharePoint sites including supporting or creating new events and updating schedules for posting
• Collaborate with LMS administrators and KM team in managing updates of new content to LMS curriculum
• Manage post-event data, attendance records, and other key metrics
• Collaborate with Systems team in managing CRM administration including dashboard creation and modification
• Assist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as needed
• Contribute specialized expertise to different assigned projects and provide key updates to Team Lead and Manager
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Escalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes

This role is primarily responsible to provide support to HR Contact Center services and process to ensure accurate processing of basic employee requests tickets, calls, and chat in compliance with internal and external regulations, service level agreements, processes, and procedures. 

• Assist in providing general guidance and walkthrough for queries relevant to the HR systems. 

• Maintain good relationships with all key stakeholders, ensure communication is effective and informative 

• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.  

• Administer basic support to the inquiries raised via employee center.  

• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.   

• Coordinate end to end employee lifecycle activities as required, ensuring employees receive appropriate resolution in a timely manner and all necessary follow up is carried out in line with legislation and AECOM policy 

• Develop and maintain a strong understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries, e.g., AECOM Leave Accrual policy 

• Understands and utilizes all HR systems including Workday and Employee Center including (Self Service, Knowledge base and Case Management)  

• Able to multitask and work on more than one issue simultaneously ensuring the prioritization of urgency of requests  

• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.  

• Assist in providing input into the creation and delivery of performance reporting to business stakeholders 

• Coordinate in the continuous improvement initiatives by participating on CI project team to optimize processes 

• Support selected simple process improvement initiatives to streamline processes. 

• Administer HR contact center services by resolving simple transactions through calls, chats through the company’s ticketing system.  

• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures. 

• Assist in the data gathering for incident reports to enable effective issue investigation and continuous improvement 

• Responsible for ensuring confidentiality is maintained at all times 

• Perform ad hoc tasks as requested or assigned 

We are looking for a DevOps Middleware Engineer for a team of motivated, enthusiastic and committed colleagues who always take the time to look at complex issues from all sides, who together master the challenges of day-to-day business, and who make the job of "running the bank" in Avaloq a success.
On our way to the cloud, we are providing an ever-increasing range of microservices to best combine availability and scalability.

Your key tasks

• Declaration of infrastructure components in Terraform for Oracle, GPC, AWS, MS Azure, and the private cloud of our service provider.
• Use of current technologies and tools for continuous improvement and automation of system operation.
• Set-up, operation, monitoring and maintenance of the systems for the realization of the offered services.
• Assumption of tasks within the ITSM lifecycle, especially in performance, service, change, asset, incident, and problem management.
• Participation in on-call duties.
• Administration and configuration of web application server
• Coding of automation and monitoring scripts
• Infrastructure as Code (IaC) with Terraform to ensure efficient and scalable deployment processes
• Issues investigation and troubleshooting
• Contribution to the design, technical documentation, implementation, and administration of enterprise applications
• Middleware refreshment and patching
• Collaboration with specialists of different areas for the implementation of cross-domain activities
• Ticket management (L2/L3 support) in collaboration with our strategic 3rd party suppliers
• On-call service (7x24) and early/late shifts

The Database Competence Center is covering all DBA technologies. We are responsible for the 24 x 7 operations for major regional and global banks.

Your key tasks 

• Create and maintain all databases required for development, testing, education and production usage on different Unix and Linux platforms
• Perform the capacity planning required to create and maintain the databases.
• Perform ongoing tuning of the database instances.
• Install & evaluate new versions of the Oracle RDBMS and its tools and any other tools that access the Oracle database.
• Plan and implement backup and recovery of the Oracle database.
• Control migrations of programs, database changes, reference data changes and menu changes through the development life cycle.
• Implement and enforce security for all Oracle Databases.
• Perform database re-organisations as required to assist performance and ensure maximum uptime of the database.
• Put standards in place to ensure that all application design and code is produced with proper integrity, security and performance.
• Support and perform the migration into the Oracle Cloud and other cloud providers
• Provide technical support to application development teams.
• Assist with impact analysis of any changes made to the database objects.
• Troubleshoot with problems regarding the databases, applications and development tools.
• Ensure all relevant support documentation is up to date and ready for review and audit.
• Declaration of infrastructure components in Terraform for Oracle, GPC, AWS, MS Azure and the private cloud of our service provider
• Use of current technologies and tools for continuous improvement and automation of system operation.
• Set-up, operation, monitoring and maintenance of the systems for the realization of the offered services.

Join the Houston Properties Team in the Philippines as a Social Media Specialist! Take your career to new heights in a dynamic, fully remote environment where you’ll create impactful content and implement innovative strategies to enhance the online presence of a leading luxury real estate brand. Experience both professional growth and personal fulfillment with us.

As a Social Media Specialist, you will be at the forefront of driving engagement and generating leads for our Houston-based luxury real estate operations:

• Social Media Strategy: Develop and execute strategies tailored to attract high-end homebuyers, sellers, and real estate agents in the Houston luxury market.
• Content Creation: Produce visually appealing and engaging content that aligns with our brand’s voice, catering to a sophisticated clientele.
• Lead Generation: Utilize data-driven insights to create campaigns that generate valuable client and agent leads through platforms like Facebook, Instagram, LinkedIn, YouTube, and Google Business Profile.
• Campaign Performance: Analyze social media metrics, track performance, and make data-backed recommendations to improve engagement and results.
• Collaboration & Innovation: Work with the marketing team to implement paid social media campaigns, utilizing the latest trends and tools to stay ahead in the competitive luxury real estate market.

Click here for more Information about HPT.

• Education: High school diploma required; not currently enrolled in other studies.
• Soft Skills: Excellent communication skills (English proficiency), strong collaboration abilities, and self-motivation to thrive in a fully remote environment.
• Problem Solving: Strong analytical skills with the ability to develop data-driven recommendations for social media optimization.
• Technical Skills: Proficiency in social media management tools (e.g., Loomly), intermediate skills in image and video editing (e.g., Canva), and a solid understanding of SEO principles for social media content. Experience with analytics tools like Google Analytics and social media insights.
• Experience (Preferred): At least 2 years of experience in social media marketing, preferably with experience in real estate or luxury markets.
• Reliable Workstation: Windows/Mac machine with Intel Core-i3 (8th generation or above) or equivalent AMD Ryzen/Apple M1 chips, at least 8GB of RAM, 500GB of storage (with 50-100GB available), and a primary internet connection of at least 50Mbps (fiber or DSL) with a backup of at least 20Mbps. Must have a noise-canceling headset and a functioning camera/webcam for virtual meetings.

As you apply your writing excellence and virtual support skills to contribute significantly to our organization's success, here's what awaits you in this position:

• Permanent Work from Home: Enjoy the flexibility of working from your own space, welcoming a work arrangement that prioritizes your convenience.
• Competitive Salary: Start with a base salary of PHP 25,000, with the potential to double to PHP 50,000 within your first year.
• Full-Time Role: Have a secure and dependable employment with stability as an integral team member.
• Paid Training: Begin your journey with paid training to ensure you're well-equipped from day one.
• Mentorship: Access valuable mentorship from experienced colleagues eager to help you excel.
• Upskilling/Career Growth Opportunities: Explore opportunities for continuous learning and career advancement. Have the chance to train in different departments, opening doors to new career possibilities.
• Bonuses: Get monthly department bonuses up to PHP 20,000 and more with quarterly company bonuses.
• Emergency Grants and Housing Loan Assistance: Get support in times of hardship and additional funds to secure your home ownership.

Work Arrangement: Fully remote, PST working hours

Job Type: Full-time

Salary Range: Up to $1,600 per month, based on experience, with performance-based bonuses

Work Schedule: 40 hours per week, Monday - Friday, 9 AM - 5 PM or potentially moving to EST depending on the market response.

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

Client is an innovative healthcare technology company that uses advanced AI to automate the creation of electronic medical records. Their mission is to streamline medical documentation, helping healthcare providers focus more on patient care. By leveraging AI algorithms, they ensure accurate and efficient record-keeping, improving both provider workflows and patient outcomes.

Role Overview:

This role involves being the main point of contact for new clients, guiding them through the onboarding process and gathering essential information. Responsibilities also include inputting client data into CRM systems, keeping records up to date, and providing client support and follow-up to ensure a smooth transition and address any issues or concerns.

Your Impact:

In this role, you will ensure a smooth onboarding process for new clients, directly improving their experience with our platform. Your work will contribute to efficient data management and client satisfaction, supporting the company’s goal of enhancing healthcare through AI-driven technology.

Key Responsibilities:

1. Client Onboarding & Relationship Management

• Serve as the primary point of contact for new clients, guiding them through the onboarding process.
• Collect and organize essential client information, setting up accounts and ensuring a smooth transition to the platform.
• Conduct training sessions on platform usage, ensuring clients are comfortable and well-informed.

2. Data Collection & CRM Management

• Input and maintain accurate client data in the CRM, ensuring records are always up to date.
• Organize and manage client records for easy accessibility and efficient follow-up.
• Regularly update CRM entries with new information and ensure data accuracy.

3. Client Support & Follow-Up

• Respond promptly to client inquiries and provide solutions during the onboarding phase.
• Proactively follow up with clients to ensure they are properly using the platform and resolve any concerns.
• Act as a liaison between clients and the internal team to ensure client satisfaction.

Must-Have:

• Fluent in English with excellent written and verbal communication skills
• Background in speech pathology or experience with intake assessments for mental health or ABA therapy.
• Familiarity with SaaS platforms or CRM tools.
• Experience in data entry and handling customer inquiries.
• Detail-oriented with excellent communication skills.

Competitive Salary: Up to $1,600 per month, based on experience and skills

Remote Work: Fully remote—work from anywhere

Generous PTO: Ample paid time off to rest and recharge

Health Coverage: HMO coverage after 3 months for full-time employees

Direct Mentorship: Grow through guidance from international industry experts

Learning & Development: Ongoing access to resources for professional growth

Global Networking: Work and connect with professionals around the world

Work-Life Balance: Flexible hours that support a healthy work-life balance

People Services Specialist supports People Experience operations within the areas of attraction, retention and optimization with the goal of implementing and managing initiatives that will cultivate a healthy, sustainable, and productive environment.

• Maintains and updates employee records in the physical 201 folders and in the HRIS
•  Maintains the employee training record & ensures that training information is accurate & updated
• Updates employee records and ensures that employees and their dependents are included in all applicable benefits.
• Oversees employee offboarding with concerned stakeholders and ensures that the required employee clearance is routed to all departments so final pay is released as scheduled
• Supports and facilitates the New Hire Onboarding orientations
• Implements site specific Culture and engagement programs
• Prepares timekeeping report for the site for endorsement to the payroll team and attends to timekeeping and payroll concerns
• Ensures completion of new hire pre-employment requirements and system login credentials
• Attends and monitors employee-related queries, availment, and administration of company benefits.

Specific Duties and Responsibilities:

1. Maintains existing sales accounts and assists the department in forecasting and achieving the sales budget.
2. Maximize effort in developing new accounts and target markets in assigned sales areas through product presentations, seminars and trial mixes to clients. 
3. Ensures customer satisfaction by regular sales calls, providing the right products at the right time and quantity and by attending to customer inquiries/complaints/problems. 
4. Updates self with existing and upcoming construction projects; analyzes market information and prepares strategies, plans and sales forecasts.
5. Ensures that all accounts in his/her areas are secured with proper credit 
   recommendations; gives price quotations according to the given range/limit.
6. Monitors the flow of sales operations in every customer – from sales ordering to delivery. 
7. Takes charge of the collection of receivables and counter receipt of sales invoices 
   and delivery receipts.
8. Responsible to monitor Sika products handled by distributors and customers to ensure efficient inventory management and proper storage of Sika products. 
9. Adheres to the Sika Philippines, Inc.’s established Quality and Environmental Management Systems and Quality Policy.
10. Actively participates in all Sika Philippines, Inc.’s projects regarding quality and the environment and fully supports and acts in accordance with the company policy.
11. Ensures that the Quality and Environmental Management System is understood.
12. Ensures that all operating standards are adhered at all times.
13. Strictly complies with company policies, systems and procedures, work rules and regulations.
14. Performs other responsibilities that may be assigned from time to time by the immediate superior. 

The Accounts Receivable Specialist will be responsible for overseeing/monitoring the efficiency of the recording of our invoices and the accuracy of our payment/cash applications. This position will report directly to the AR Manager.

• Ensures billings and receivables are correctly processed in a timely manner.
• Addresses and corrects any discrepancies in accounts or billings.
• Serves as a liaison between clients and specialists to negotiate acceptable payment plans.
• Performs other duties as assigned.

• Conducting research on industry trends, target audience, and competitors
• Brainstorming ideas for content and campaigns with the marketing team to create Marketing content calendars
• Writing and editing copy for a variety of mediums, such as social media posts, blog articles, product descriptions, website, and email marketing
• Manages photography projects
• Collaborating with graphic designer and other team members to ensure that the content aligns with the brand's voice and aesthetic
• Keep up with current trends, news, and events relevant to the industry
• Collaborate with cross-functional teams, such as sales & admin, to understand project objectives and deliver video content that aligns with brand guidelines and strategies

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Brief:

The Tax Compliance Specialist is responsible for performing simple to moderately complex Tax activities. The role contributes to the income tax reporting and compliance of AECOM and its Subsidiaries with the IRS/State regulations focusing on the preparation and filing of U.S. federal and state income tax returns and calculation of tax adjustments for provision. The role performs analytical processes under the moderate guidance of senior team members.

Responsibilities & Duties

• Prepares tax forms for Federal, State and International Compliance.
• Performs analysis and reconciliation of account balances, proposes simple reclassifications to assist in the year-end preparation of Consolidated Federal Form 1120 for AECOM and Subsidiaries including foreign related filings
• Calculates tax adjustments and sets up the corresponding tax provisions
• Maintains the rollforward of Tax related general ledger (GL) accounts by performing flux analyses and periodically reconciling end of period general ledger balances against provision numbers
• Reconciles Quarterly Consolidated Fixed Asset Rollforward against Additions/disposal or FA Cost Detail Report/Schedules for small entities
• Performs intermediate level processes within Tax Software
• Submits the tax returns to IRS through paper or electronic filing, and sends to external Joint Venture partners
• Tracks and maintains carry forward amounts such as NOLs, prior year overpayment and partners' book and tax capital accounts to assist with compliance and tax calculations
• Responds and addresses simple to moderately complex queries and requests from external Joint venture partners with the guidance of Senior Tax Compliance Specialist
• Completes research to support positions taken in the tax returns, recognizes and escalates project issues to senior team members
• Notifies Senior Tax Compliance Specialist of any IRS/State Notices received related to Tax Returns being prepared
• Works with accounting, finance, treasury, and relevant parties from different segment to gather financials, apportionment schedules, and supporting calculations to assist in the completion of projects assigned
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Support selected simple process improvement initiatives to streamline processes.

Qualifications & Requirements

Minimum Requirements:

• Bachelor's degree in Accounting
• Licensed Certified Public Accountant (CPA)
• At least 2-3 years of professional experience with US Tax Preparation and Tax Analysis functions
• Working knowledge of accounting and tax principles
• Intermediate proficiency in MS Office tools (Excel, Word, PowerPoint, Outlook)
• Experience in US Federal and State Tax Compliance is preferred
• Exposure to large ERP systems, in particular Oracle, Hyperion and BCP experience is preferred
• Experience with Tax preparation using Corptax Software is preferred

Attributes:

• Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)
• Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
• Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)

The role will be supporting the day-to-day payroll services for the assigned region (EMEA) by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities.

Responsibilities & Duties: 

• Accurately and timely perform assigned activities in support to the payroll services.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Perform assigned systems and documentations management activities to ensure compliance and alignment to relevant payroll records and documentations.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Participate on assigned audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.

We are looking for an experienced SEO Execution Specialist to join our marketing team. The ideal candidate will have a strong background in search engine optimization and a passion for enhancing online visibility and driving organic traffic within the retail and hospitality industry. You will be responsible for implementing SEO strategies, conducting keyword research, marketing analytics and optimizing our digital content to maximize our online presence.

Principal Responsibilities:

• Perform keyword research and implement SEO best practices across web pages.
• Optimize website content, meta tags, URLs, and internal linking structures for improved search engine performance.
• Publish and manage content using Adobe Experience Manager (AEM) and other CMS platforms
• Integrate and push schema markup through the CMS
• Ensure content and web elements are accessible, meeting WCAG standards.
• Optimize images with alt tags, use descriptive URLs, and enhance overall accessibility.
• Work closely with the web development team to implement technical SEO recommendations, such as site speed optimization, mobile responsiveness, etc.
• Conduct regular website audits to identify technical issues, crawl errors, and indexing issues, and implement solutions to improve site performance and user experience.
• Provide regular reports and insights to stakeholders on keyword performance, content optimizations, and opportunities for improvement.
• Experience with Search Console and BrightEdge is a plus.
• Develop and execute effective SEO strategies to improve organic search rankings and drive traffic to our website and digital platforms.
• Perform comprehensive keyword research and analysis to identify opportunities for content optimization.
• Optimize website content, including landing pages, product descriptions, and blog posts, for targeted keywords and user experience.
• Conduct technical SEO audits and provide recommendations to enhance website performance, including site speed, mobile responsiveness, and indexing.
• Collaborate with content creators, designers, and developers to ensure SEO best practices are integrated into all digital marketing initiatives.
• Prepare regular reports on SEO performance metrics, insights, and strategies for improvement.
• Create a strategy around off page SEO and execute the same.
• Regularly monitor competitors and provide inputs to senior stakeholders.

We are looking for a committed and competent IT Service Desk Agent to become the new member of our Global IT Service Desk team in Manila. We are looking for a professional, responsible and self-reliant individual to help our Global IT Service Desk team in Avaloq which requires close collaboration with all IT team members and users worldwide.

Your key tasks 

• Serve as the first point of contact for end users seeking technical assistance over the phone, email, and tickets
• Fixing the problems identified by users
• Capture and conduct progressive incident analysis and remediation of incidents
• Support end users via tickets, phone, email, and remote access
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
• Documentation of systems, procedures and processes
• Processing IT service requests and managing the request fulfillment process 
• Provide accurate information on IT products or services

We are seeking an experienced project manager to lead the implementation and management of Freshdesk within our subsidiaries and new departments. The ideal candidate will have a deep understanding of Freshdesk and the ability to integrate it with other software to enhance its functionality thanks to data analysis.

As the Freshdesk project manager, you will be responsible for proposing and implementing creative solutions to improve our customer support operations, as well as building and maintaining relationships with stakeholders from diverse cultural backgrounds and language.

Key Responsibilities:

• Lead the implementation of Freshdesk in new subsidiaries, departments or business units
• Integrate Freshdesk with other software to enhance its functionality
• Propose and implement creative solutions to improve customer support operations
• Build and maintain relationships with stakeholders from diverse cultural backgrounds and languages
• Constantly monitor and improve Freshdesk performance (day to day management)
• Provide training and support to end-users by responding to General Inquiries about Freshdesk
• Manage the platform, i.e.:
  • Setup Service level agreement / email investigation
  • Setting up automation rules
  • Adding/Removing Agents
  • Communicate progress and results to upper management and process leaders
  • Manage client inquiries and interactions through Freshdesk
  • Ensure a positive customer experience and maintain the company's reputation
  • Represent the company in a professional manner in all client interactions

• Generate and capitalize on new sales and business opportunities in order to meet required revenue targets within defined areas of responsibility.
• Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
• Meet assigned sales targets as set by the Business Manager.

The Graphic Designer will be focused on designing graphics for customers. Qualified candidates will have experience in the IT industry, have extensive knowledge of graphic design best practices, and be comfortable adopting brand standards. Your role will require the ability to rapidly iterate upon designs in accordance with Skillibrium and customer requirements. 

Responsibilities

• Collaborate with project managers, instructional designers, and clients to understand their branding, design needs, and go-to-market goals 
• Design custom graphics, presentations, documents, and other visual assets that align with clients' brand guidelines and project objectives 
• Develop sales, marketing, and product-focused materials that effectively communicate key messages and value propositions 
• Ensure consistency in design across all client deliverables, maintaining a high standard of quality and attention to detail 
• Work closely with internal and external teams, including marketing, sales, and product teams, to ensure that design work supports broader business objectives 
• Manage multiple design projects simultaneously, meeting deadlines and client expectations 
• Stay up-to-date with industry trends, design tools, and best practices, particularly in the IT sector 
• Provide creative input and suggest design improvements to enhance the effectiveness of client materials 
• Maintain organized files and documentation for all design projects, ensuring easy access and reference 
• Design mockups and prototypes that align with technical and brand standards and effectively communicate design ideas 
• Identify design problems and pain points in order to devise elegant solutions 
• Take a user-centered design approach and rapidly test and iterate designs 
• Ensure consistency in designs, branding and content across all deliverables 
• Provide deliverables in a fast-paced environment with an ability to rapidly iterate 

• Native or Fluent English speaker 
• 5 years experience in a similar role, with a strong portfolio showcasing work in the IT industry. 
• Detailed oriented 
• Fast-paced 
• Bachelor’s degree in Graphic Design, Visual Communications, or a related field. Equivalent work experience will be considered 
• Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and presentation tools like PowerPoint or Google Slides 
• Strong understanding of branding principles and experience working within established brand guidelines 
• Ability to create visually compelling designs that communicate complex information clearly and effectively 
• Excellent attention to detail, with a commitment to delivering high-quality work 
• Strong project management skills, with the ability to handle multiple projects and meet tight deadlines 
• Effective communication and collaboration skills, with the ability to work closely with clients and internal teams 
• Familiarity with the IT industry’s design trends, terminologies, and visual standards 
• Knowledge of UX/UI design principles is advantageous. 
• Open to feedback and constant iterations 
• Passionate about resolving user pain points through great design 
• A solid grasp of user-centered design (UCD), planning and conducting user research 
• Mastery of design tools and process 
• 2+ years experience with Figma 
• Experience with responsive and adaptive design 
• Understanding of UI/UX in web and mobile applications and their best practices 
• Understanding of the concept of design system/theme and knowing how to leverage them to accelerate UI development 
• Experienced in following agile methodologies

Ideally having:

• Experience with AI-driven design tools like Adobe Sensei, Canva’s AI features, or Figma’s smart design tools to streamline workflows and enhance creativity 
• Familiar with  
• Degree in Art, UX IX CX Design, Computer Science, or similar 
• Experience with creating digital assets for web and social media is a plus. 
• Understanding of digital marketing strategies and how design contributes to conversion and engagement 
• Understanding of generative design principles, where algorithms and AI generate design options based on specific constraints 
• Experience with infographics and data visualization to present complex IT concepts in a visually appealing way. 
• Knowledge of responsive design principles for web and mobile assets. 

Perks & Benefits:

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the salary package of the employee
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

The Video Editor will be focused on creating new video content and digital media assets for customers. Qualified candidates will be expected to have experience in video and sound editing, motion graphics, and visual effects, work in a fast-paced start-up environment, and be passionate about innovative designs.  This role will work closely with instructional designers, project managers and clients to bring concepts to life quickly and efficiently, ensuring that all video content is visually engaging, informative, and aligned with our clients’ objectives. This role requires someone who can deliver exceptional video content rapidly. The person needs to be able to frequently iterate upon designs in accordance with customer requirements, while meeting aggressive deadlines.

Responsibilities

• Video Production and Editing: Produce and edit high-quality videos. Take ownership of video projects from design to final editing and post-production. Utilize video editing software (e.g., Adobe Premiere Pro) and motion graphics tools (e.g., Adobe After Effects) to create engaging visual content 
• Professional-Grade Videos. Edit raw video footage into polished, high-quality videos, ensuring smooth transitions, clear audio, and professional-grade output 
• Motion Graphics: Conceptualize, design, and execute captivating motion graphics for videos and other digital media. Bring podcast-style learning videos, how-to videos, and training videos to life through visually engaging animations that are produced rapidly 
• Brand Consistency: Ensure that all motion design work aligns with specific brand guidelines, maintaining a consistent and visually appealing brand identity across various media 
• User Engagement: Use your creative talents to enhance user engagement and viewer experience. Craft animations that resonate with our users 
• Trend Awareness: Stay up-to-date with the latest motion design trends and technologies, incorporating innovative techniques into your work to keep our content fresh and competitive 
• Project Management: Manage multiple projects simultaneously, ensuring they are completed on time and within budget. Collaborate closely with project managers and stakeholders to deliver outstanding results 
• Collaboration: Work with an experienced team to collaborate on team deliverables according to best practices. Participate in workshops and brainstorming sessions to collaborate on creative assets. Collaborate with content creators and clients to understand video requirements, including messaging, tone, and style 
• Organization: Organize and maintain a library of video assets, including raw footage, graphics, and project files 

• Native or Fluent English 
• 5 years experience in a similar role 
• Critical thinker, detailed oriented with a keen eye for visual aesthetics 
• Fast-paced (able to work on more than one video per day to help us meet a huge demand for services) 
• Expert in video editing software (e.g., Adobe Premiere Pro) and motion graphics tools (e.g., Adobe After Effects). 
• Open to feedback and constant iterations 
• Excellent understanding of visual storytelling, pacing, and timing in video production 
• Passionate about creative work 
• Mastery of video editing and production 
• Strong portfolio of video work  
• Proficient in sound engineering

Ideally having:

• Degree in Art, Video Production, UX IX CX Design, Computer Science, Computer Engineering, or similar 
• Experience with AI-driven video editing tools or software that enhances production speed and efficiency 
• Knowledge of 3D animation and modeling tools for more advanced motion graphics 
• Familiarity with video distribution platforms (e.g., YouTube, Vimeo) and social media video best practices 
• Understanding of marketing and branding principles as they relate to video content 
• Experience with live-action and animated video content creation 
• Background in working on sales enablement or technical training videos 
• Familiar with using Video and Audio Libraries 

Perks & Benefits:

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the salary package of the employee
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company