Just imagine your future with us…

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

As a Team Leader, you are accountable for a small to medium Application support team and your impact will be seen in these key areas:
1.    Persistent Delivery: Leading the team in the effective and efficient adoption of the persistent solution delivery model to provide maximum value to the organization.
2.    Business Engagement: Actively engaging with internal stakeholders to influence outcomes, promoting IT AGSS services and effectively managing business expectations with SLAs and KPIs.
3.    Operational Excellence: Driving a culture of continual service improvement in the team, keeping performance and processes in line with strategy and adapting service delivery methods to meet evolving business needs.
4.    People Management: Continuously uplifting capability and creating a high performing team operating within an innovative and collaborative culture and in alignment with Aurecon Ethos.

Your impact will be seen by:

Operations / Delivery Management

• Leading product squad/s in the engineering and delivery of IT solutions using various enterprise, design and engineering applications.
• Having a deep understanding of the business processes enabled by the applications/service in scope.
• Managing resources capability, capacity and workflow to optimise value for business.
• Complying with standards and processes for software engineering and support.
• Ensuring service performance, availability, and capacity, underpinned by appropriate planning that meets the current and forecasted needs of the business.
• Ensuring that service interruptions are timely detected, documented and resolved, with appropriate root cause analysis and plan to avoid recurrence.
• Managing external support providers to meet established SLAs.
• Providing operational reporting and insights for continuous service improvement.
• Removing inefficiencies and anticipating hurdles.
• Establishing flexibility and adaptability in operations to fulfil real-time business requirements.

Product Management

• Ensuring application is properly managed and fit for purpose.
• Working with stakeholders to streamline business processes and address business problems through application solutions.

Stakeholder Management

• Collaborating closely with business stakeholders for delivery of services.
• Facilitating effective communication between stakeholders and the team.

People Management

• Developing and leading a high performing team operating in an innovative and collaborative culture.
• Uplifting leadership capability and succession planning.
• Resolving performance-related matters in a timely manner.

Key challenges and complexities of role

• Works under broad direction and is often self-initiated.
• Is fully accountable for meeting allocated technical and supervisory objectives.
• Establishes milestones and strong ability to delegate responsibilities.
• Specific focus on:

• Leadership in optimizing velocity and backlog management.
• Management of competing priorities and escalations
• Resource capacity and capability planning
• Individual development and succession planning

• Maintains a high level of customer service measured through benchmarked customer satisfaction.
• Ensures a highly engaged and motivated team.
• Demonstrates leadership and role model all Aurecon policies, procedures, values & behaviours

What can you bring to the team?

Firstly, strong sense of responsibility, flexibility, and adaptability to varying request. Demonstrate excellent time management and organisational skills. And as part of a new team, you will have the opportunity to shape this role and have input into how we evolve it over time to WOW our employees and make an even bigger impact on the world. You will also need the following:

• 4+ years experience in people management and service delivery management, in a team leader or project manager/supervisor capacity.
• Advanced experience in Agile methodology and IT Service Management (ITSM).
• With demonstrated experience as Scrum Master is desirable.
• Advanced experience in application management including development and support.
• Advanced experience in leading teams in a Global Shared Services set up is desirable.
• Application management experience (support, maintain, develop, and build).

Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About Us

We’ve re-imagined engineering.

Aurecon is an engineering and infrastructure advisory company, but not as you know it!

For a start, our clients’ ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can’t. Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

External Qualifications

• 0-2 years of experience handling billing concerns, order management/ tracking
• BA, BS or equivalent experience in related field
• Knowledgeable with MS Excel; SQL knowledge a plus
• Can start ASAP

Internal Qualifications

• Last Performance Rating of 3.0 / Meets/ Achieved
• No active PIP, DA or not under prescriptive period
• MS Excel knowledge
• should meet Internal qualifications
• Has not applied in the current Job Family in the last 6 months

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What’s it all about?
As a Client Support Specialist - Payments, you will be delivering “best in class” first line support to our client base of Financial institutions, Money Transfer Organizations and Corporates who use Visa Payments Limited services to send money throughout the globe. Based in Manila, your primary responsibility will be to provide support to our existing and upcoming clients worldwide, as part of our global support function stationed in London, New York and Manila.
The Client Support team sits within the Payment and Service Operations department and is responsible for the first line support of Visa Payments Limited client enquiries.
What we expect of you, day to day.
Provision of telephone, email and portal-based support to Visa Payments Limited’s client base
Register, investigate and diagnose a variety of payment and service related incidents and requests
Ensure all incident & request related actions / activities and communications are accurately recorded in the case management system
Manage all incidents and requests in accordance with Visa Payments Limited’s policies, procedures, and contractual commitments
Take ownership of incidents/requests and manage through to resolution by working closely with internal stakeholders and Visa Payments Limited’s global network of vendors & partners, escalating more complex queries where appropriate
Keep our clients regularly informed of the status and progress of open requests in line with SLAs/OLAs and manage expectations accordingly
Completion of a range of routine operational activities in support of team or client objectives
Build and maintain strong relationships with colleagues, clients and partners
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are seeking a skilled and experienced Web Content Specialist to maintain content on our websites and support global stakeholders in the development of their sites. 

As part of a Digital Marketing team - acting as an internal agency - the web development team that supports Global Marketing and the organization (i.e. internal clients) serving the globe. You will work collaboratively with cross-functional teams in supporting all of the Turnitin organization’s portfolio of products in achieving revenue targets by providing a first-class digital marketing service that meets and exceeds the expectations of colleagues and customers.

Responsibilities: 

Web Content Support

• Utilize content management systems (CMS) to upload, format, organize and publish web content.
• Regularly update and maintain the content on the website to ensure accuracy and relevance.
• Support content authors with content entry questions or issues.
• Implement on-page SEO best practices to improve organic search visibility.
• Stay informed about SEO trends and implement strategies to enhance website ranking and performance.

Analyze & Experiment

• Collaborate with cross-functional teams to gather information and insights for content creation.
• Monitor website analytics to track the performance of content and identify areas for improvement.
• Provide regular reports on key performance indicators (KPIs) related to web content.

Collaboration and Communication

• Work closely with the in-house design and web development teams to ensure a seamless and user-friendly experience on the website.
• Participate in development sprints as a QA resource to ensure content and SEO are not negatively impacted.
• Support global stakeholders by acting as a point of contact for the Web Team and escalate as needed.

Wrist Service Center is looking for a Jr. Talent Acquisition Specialist who will be responsible for supporting all recruitment efforts for the WSC and Garrets Manila team. He/She will be managing all initiatives related to talent acquisition including building relationships with potential sourcing partners, tracking and updating data to provide meaningful analytics, maintaining a high-quality candidate pool for all posts, and elevating the overall recruitment experience. Our ideal candidate must be smart, highly organized, reliable, able to think out of the box, have excellent written and verbal communication skills, and be great with people.

What you'll be doing:

Sourcing and Attraction

• Utilize various recruitment methods, including job boards, social media, networking events, and employee referrals, to source potential candidates.
• Develop and maintain a talent pipeline for current and future hiring needs.
• Create engaging job postings to attract qualified candidates

Screening and Interviewing

• Review resumes and applications to shortlist candidates.
• Conduct initial video screenings to assess candidate qualifications and cultural fit
• Coordinate and conduct in-person or virtual interviews.

Stakeholder Management

• Partner and collaborate with hiring managers to understand team dynamics, organizational goals, and staffing needs and create detailed job descriptions.
• Conduct job analyses to determine the qualifications and skills required for each position.
• Provide regular updates on the status of open positions and candidate pipelines.

Candidate Experience

• Ensure a positive and professional experience for candidates throughout the recruitment process.
• Gather feedback from candidates and hiring managers to continuously improve the hiring process

Data Management

• Maintain accurate and up-to-date records of candidates in the applicant tracking system (ATS) and weekly recruitment report (WRR)

What we're looking for:

• At least a year of recruiting experience using various channels, using an ATS is a plus
• Background in human resource and/or administrative support is an advantage
• Excellent verbal and written English communication skills
• Above average computer skills, including the use of Microsoft Office Suites
• Bachelor’s degree in any course, preferably Human Resources or Psychology
• Excellent interpersonal skills. Must be able to communicate with individuals at all levels
• Well-developed time-management and multi-tasking skills
• Strong attention to detail and high level of accuracy
• Proactive attitude and learner’s mindset (asks questions, gives feedback, clarifies potential issues, etc.)

Location: Times Plaza Building, U.N. Avenue cor. Taft Avenue, Ermita, Manila

Work setup: Hybrid

AECOM is seeking a Tax Compliance Specialist to be based in Manila, Philippines

• Prepares tax forms for Federal, State and International Compliance.
• Performs analysis and reconciliation of account balances, proposes simple reclassifications to assist in the year-end preparation of Consolidated Federal Form 1120 for AECOM and Subsidiaries including foreign related filings
• Calculates tax adjustments and sets up the corresponding tax provisions
• Maintains the rollforward of Tax related general ledger (GL) accounts by performing flux analyses and periodically reconciling end of period general ledger balances against provision numbers
• Reconciles Quarterly Consolidated Fixed Asset Rollforward against Additions/disposal or FA Cost Detail Report/Schedules for small entities
• Performs intermediate level processes within Tax Software
• Submits the tax returns to IRS through paper or electronic filing, and sends to external Joint Venture partners
• Tracks and maintains carry forward amounts such as NOLs, prior year overpayment and partners' book and tax capital accounts to assist with compliance and tax calculations
• Responds and addresses simple to moderately complex queries and requests from external Joint venture partners with the guidance of Senior Tax Compliance Specialist
• Completes research to support positions taken in the tax returns, recognizes and escalates project issues to senior team members
• Notifies Senior Tax Compliance Specialist of any IRS/State Notices received related to Tax Returns being prepared
• Works with accounting, finance, treasury, and relevant parties from different segment to gather financials, apportionment schedules, and supporting calculations to assist in the completion of projects assigned
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Support selected simple process improvement initiatives to streamline processes.

• Strategic Planning: Develop and execute comprehensive e-commerce performance marketing strategies and media plans with clear KPIs aligned with client’s business objectives and targets.
• Campaign Execution: Implement end-to-end performance marketing campaigns across onsite and offsite channels, including PPC, SEO and social media, focusing on achieving targets and KPIs.
• Budget Management: Assist in managing marketing budgets, optimising spending to achieve maximum ROI based on performance metrics
• Data Analysis: Utilize analytics tools to monitor and analyse campaign performance, extracting actionable insights to optimise strategies and drive continuous improvement.
• Market Research: Stay informed about industry trends, competitive landscapes, and emerging technologies to drive innovation in performance marketing strategies
• Reporting: Prepare regular reports on campaign performance, providing clear insights and recommendations for future optimisations.

Client Management

• Collaborate with internal and external stakeholders to ensure the successful implementation of content marketing strategies & projects
• Build long-term relationships with clients to develop a trusted advisor relationship.
• Manages client expectations and delivery across all campaigns
• Track and measure the delivery and campaign performance for actionable post-mortem reports, providing meaningful insights and identifying future revenue opportunities.

Administrative

• Manage and ensure billings and payment accuracy.
• Documentation and archival of campaign post-mortem and compilation of campaign performance benchmarks.

Total Number of Openings

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City.  With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Chevron participates in E-Verify in certain locations as required by law.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

• Ensure accurate and timely delivery of required financial reports under statutory/ regulatory reporting basis and calculation of other local reporting KPIs
• Support the monthly and quarterly financial close activities and prepare required financial reports/ disclosure notes/ reporting templates
• Handle booking of required adjustments, if any, under statutory/ regulatory reporting basis
• Support the external audit process and audit conducted by Insurance Commission and timely resolve issues raised by auditors
• Monitor financial performance and perform analysis of net profits and other local reporting KPIs in comparison to plan, latest forecast, and prior period
• Handle reporting to management of the financial health and provide insights to improve performance and identify trends and potential problems that may affect the company’s financial health
• Ensure appropriate internal controls over financial reporting processes under statutory/ regulatory reporting basis and other related processes
• Continually assess the local financial reporting processes to improve efficiency and reduce risk, as well as lead/ support the team in implementing the approved enhancements of processes and controls.
• Support automation initiatives for local financial reporting related processes
• Communicate professionally and effectively with other teams to ensure that financial reports and analysis are accurate, and any issues are resolved on a timely manner
• Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/ or other requirements

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Join the A-Team and experience the A-Life!

We are hiring for passionate and amazing Recruiters for our growing #iopexhappy@work team!

Job Description:

• Would handle sourcing channels such as Employee Referral, Applicant Referral, Job Portals, and other external branding activities.
• Phone/Initial Screening
• Scheduling of applicants
• Deliver quality candidates to Operations and Shared Services
• Real-time updating of databases, tools, trackers, and system/process documentation
• Involvement in on-boarding, process orientation, and knowledge transfer to incoming team members
• Create and maintain reports/trackers that would be useful in evaluating and updating our data that revolves around: hiring turnaround time, cost per hire, return of investment
• Evaluate and measure the effectiveness of existing sourcing channels, industry partners, and vendors

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Send a message to 09178246345 (Yana)
• Please make sure to fill out this application form: https://bit.ly/iopexphrecruitment
• Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

• Seniority Level

• Industry

• Outsourcing and Offshoring Consulting

• Employment Type

• Job Functions

• Strategy/Planning
• Training

• Skills

• English
• Microsoft Excel
• Multitasking
• Microsoft PowerPoint
• Microsoft Word
• Communication
• Skilled Multi-tasker
• Phone Manner
• VBA Excel

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• Direct Hiring
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Send a message to 09178246345 (Yana)
• Application Form: https://bit.ly/iopexphilyana
• Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

• Seniority Level

• Industry

• Outsourcing and Offshoring Consulting
• Human Resources Services

• Employment Type

• Job Functions

• Human Resources
• Art/Creative

• Skills

• Human Resources (HR)
• Employee Engagement
• Training and Development (HR)
• Employee Relations
• Employer Branding
• Learning
• Labor Relations
• Appraisal
• Interpersonal 

This role will be responsible for the design and transition of new or changed services introduction into the live environment.

Accountable for the transition of all aspects of service change deriving from assigned projects, from the stage where it is owned fully by a project team, through transition to service management, where business as-usual services are delivered by the support groups.

This role will work closely with the project teams and the operations team (service owners, service delivery manager, L1/L2 support teams, change management and the infrastructure teams), while aligning to policies and procedures set out by the process owner.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

Primary Responsibility: 

• Responsible for performing and completing the third-party audit cycle, and conducting specific training programs.  Also responsible for providing assistance in marketing the division’s services to clients and coaching auditors under training or supervision

Secondary Responsibility: 

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with KNOWLEDGE Global Procedures, ISO 17021-3 (QMS), ISO 17021-2 (EMS) ISO 19011 and company documented procedures.

1. Conducts desk study of the client’s quality management system
2. Prepares checklist and itinerary as guide during audit.
3. Conducts audit on site according to procedures.
4. Prepares and completes audit package.
5. Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.

• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division Manager.
• Maintain and expand business with assigned accounts.
• Assists sales executives during client visits or calls, as appropriate.
• Provides coaching and performance feedback for auditors under training or supervision.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Raises non-conformances or findings during the closing meeting subject to review of the lead auditor.
• Completes audit reports and updates client’s files i.e. kick sheet, etc.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.

ABOUT US

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE

Are you talented and dynamic with passion for cutting-edge AI technology? Do you have experience in promoting software technology? If so, we have an exciting opportunity for you to join our US client, driving the AI revolution with state-of-the-art AI models in medical imaging and diagnostics. 

We are seeking a DIGITAL MARKETING SPECIALIST to be part of a groundbreaking company in the software industry from Amsterdam, The Netherlands, committed to transforming how software is created. Their projects span across enterprise, government, and various industrial sectors.  

What’s in it for you: 

• The opportunity to help drive the AI revolution. 
• Work on cutting-edge technology and be part of a collaborative and forward-thinking team. 
• Competitive compensation, excellent benefits. 
• Personalised development program & performance bonus. 
• Being part of an international team of smart and passionate colleagues. 

This is a FULL-TIME role, MONDAY TO FRIDAY. 

This is an office-based position in central Cebu City. 

The expected start date is March 2024. 

ABOUT THE ROLE

As a DIGITAL MARKETING SPECIALIST, your role is to implement effective marketing strategies that enhance our online presence, engage our target audience, and drive business growth through lead generation. The ideal candidate will have a good understanding of digital marketing tools and trends, web design, SEO and create compelling content and campaigns. You will collaborate closely with cross-functional teams, including product management, sales, and research and development, to drive brand awareness, generate leads, and support the overall growth of the business. 

RESPONSIBILITIES

• Develop and execute an online marketing strategy, including website content and structure, SEO, email and newsletter marketing, social media, and blog. 
• Analyse the online trends and customer insights to identify growth opportunities in our online marketing efforts. 

• Create engaging content that highlights our platform, projects, customer success and services in our sector. 
• Manage and optimise our website and social media (LinkedIn, blogs) presence to increase visibility, engagement, and lead generation. 
• Monitor and report on the performance of online marketing campaigns. 
• Collaborate with our management to ensure alignment between marketing initiatives and business goals. 

• Bachelor's degree in marketing, business, or related field 
• At least 3 years of experience in online marketing. 
• Relevant experience in the software industry will have an advantage. 
• Knowledge and experience in digital marketing tools and platforms e.g., Google Analytics, AdWords, SEO tools, social media management software. 
• Good content creation and writing skills, with the ability to produce great marketing materials. 
• Creative thinker with strong problem-solving abilities and attention to detail. 
• Self-motivated, with the ability to work both independently and as part of a team. 
• Excellent communication and interpersonal skills. 
• Strong project management skills and attention to detail. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 

• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encouraging you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

Job Title: Technical Support Specialist

Working Hours: Full-time, Mondays - Fridays, TBD

Location: Remote

Pay Rate: $1200 - $2000/month

About the Role:

We are currently seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for assisting customers with technical issues, troubleshooting problems, and finding appropriate solutions. Your primary goal will be to ensure that our customers receive prompt and effective technical support.

Responsibilities:

• Provide technical support to customers via phone, email, or chat
• Troubleshoot and resolve hardware and software issues
• Guide customers through the setup and configuration of software and devices
• Document and track customer interactions and resolutions in our support system
• Collaborate with internal teams to escalate and resolve complex technical issues
• Maintain product knowledge and stay up-to-date on industry trends

Summary of Requirements:

• 1+ year of experience in a technical support role
• Proficiency in HTML, CSS, and JavaScript
• Strong coding skills
• Proficiency with Shopify App
• Familiarity with Liquid is preferred
• Excellent communication and customer service skills
• Familiarity with CRM software and ticketing systems
• Ability to work independently and in a team environment
• Attention to detail and strong organizational skills

What Sales Support Administration contributes to Cardinal Health

Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments.

Qualifications

• Graduate of Bachelor’s degree in any field.
• At least 2 years substantial work experience in stakeholder management in a Business Process Outsourcing organization
• Advanced customer service, problem solving and analytical skills is highly required
• Strong written and verbal communication skills
• Basic computer skills in Microsoft Office products
• Amenable to work in US hours and hybrid work modality

What is expected of you and others at this level

• Demonstrates and executes on knowledge and understanding of relevant business processes (organization and/or function-specific processes) at various levels to ensure successful completion of project, process, etc.
• Applies knowledge of the customer’s business and industry to develop optimal solutions.
• Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
• Uses deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications.
• Jointly develops practical implementation plans that consider cultural sensitivities with other accountable parties.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

As a Customer Experience Specialist, you’ll represent the account and interact with customers through inbound calls, emails, or live chat and ensure their account, product or service-related inquiries and concerns are addressed in a timely and efficient manner. You use empathy, patience, and passion, coupled with product knowledge to effectively resolve the customers’ needs. Your day will look like:

• Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting up an account, and discussing or promoting Account’s banking products and services.
• Explain, advise on and promote
• Current’s bank products and services to customers. ·       
• Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance.        
• Correctly refer customer to other support team for any account-specific request or concern such as but not limited to:
  • Refund of monthly recurring charge                
  • Erors when cancelling an account
  • Phone number change
  • Waiving of fee
  • Expediting card request
  • Removal of funding sourceo   
  • Bank statement request
  • Account’s name correction
  • Downgrade or Re-activation request 
  • Instant deposit request
  • Unsuccessful transaction due to flagged, suspended, or under watchlist account.
  • App issue   
  • Transaction disputes
• Ensuring compliance with all internal controls and established policies and procedures.
• Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.
• Following throughs and ensuring 100% fulfillment of commitment to customer.
• Handling customer and client interaction with due skill, care and professionalism.​·        
• Demonstrating strong verbal and written communication skills.
• Promoting and demonstrating Acquire’s values internally and externally.

Join the A-Team and experience the A-Life!

At Assistantly, we're dedicated to empowering businesses with global talent and creating strong partnerships between clients and our talented unicorns. We believe in transparency, kindness, and fostering an environment where everyone can achieve their full potential.

Be part of our dynamic