To support the Global IT User Support team, we are looking for a committed and skilled IT User Support Specialist. Due to our internationalization strategy, the User Support team must cover some other global locations remotely. Therefore, we are looking for a competent, responsible and independent person who helps us make this Global IT User Support Team a success. This requires close cooperation with all IT team members and users worldwide.  You will be part of a warm, friendly and welcoming culture within the  Manila Office, so we expect you to be equally warm and welcoming.

Your key tasks

• Solve the problems encountered by the users
• 1st and 2nd level support
• Recording, dispatching, carrying out progressive incident analysis, and resolving incidents
• Supporting internal users via tickets, phone, remotely, and on-site assistance
• Document systems, procedures, and processes
• Handle IT service requests and manage request fulfillment process 
• Be responsible for the management of end-user assets and devices

The role is responsible for developing project plans and schedules based on contractual agreements. The role will be monitoring and creating reports to ensure that the progress and resources are aligned with the overall project plan and are communicated to relevant stakeholders. The role will be reporting to the Project Controls Manager in Manila and the project point of contact.

• Develop project plans and schedules and monitor progress and resource use to ensure alignment with the overall project plan.
• Work closely with project managers and other stakeholders to create efficient workflows, identify potential risks, and develop contingency plans.
• Assists in the development and assessing the reasonableness of the proposed schedule durations, cost loading, activity coding and work breakdown structure (WBS).
• Manage the development, updating, and monitoring of schedules and preparing status reports and staffing curves, in alignment with the scope of work and resources, including subcontractors and consultants, planned to execute scope.
• Read and understand client contracts and subcontracts; particularly as related to scope, schedule, budget, and risk. Coordinate with project manager/lead to ensure all procedures are in place to meet contractual requirements
• Able to cost load, resource load schedules, and perform schedule risk analysis.
• Expert ability to develop critical path method (CPM) schedule logic for engineering, procurement, and construction as well as command of cornerstone scheduling system.
• Analyzing contractor critical path method (CPM) schedules for delays, inefficiencies providing dispositions due to site conditions, inefficiencies, and delays.
• Knowledgeable of scope control and change management and has demonstrated ability to incorporate directed changes into schedule baseline and review/recommendations of consequential impact.
• Familiar with cost analysis and forecasting, cashflow reporting as it relates to planning and scheduling.
• Maintain the planning updates, applying engineering, procurement, and construction terminology, concepts, and relationships.
• Create reports to communicate project status to all levels of project and company management and the client.
• Analyze, evaluate, and forecast current status against an established baseline schedule. Assess the impacts of design or construction changes and schedule slippages.
• Review project scope and determine all contractual deliverables have been met.
• Participates in and at times leads project planning and scheduling review meetings.
• Performing time impact / claims analysis and prepare reports and recommendations during project execution.
• Escalate issues and recommend resolutions to the Team Lead in a timely manner. May support junior members of the team in addressing routine issues within the assigned processes.
• Perform moderately complex tasks in compliance with service level agreements, processes, policies, and procedures.
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Contribute specialized expertise to different assigned projects and may provide key updates to the Team Lead and Manager.

We’re looking for a highly driven and motivated Specialist, R2R Service Delivery to be part of our Shared Service Centre (SSC) and provide end-to-end accounting services in compliance with Group policies, International Financial Reporting Standards (IFRS) and local GAAP to be based in the Philippines.
Responsibilities:
The Specialist, R2R Service Delivery will report to the R2R Service Delivery Lead (SDL). Based at foodpanda’s Shared Service Centre in the Philippines, the R2R Specialist will be responsible for maintaining full set of accounts and monthly General Ledger closing using SAP system.
To be successful at delivering value to our stakeholders and team members, you are required to be nimble, be able to multitask, constructively challenge the status quo and collaborate/ communicate effectively across all geographies. Your primary deliverables/ responsibilities include:

• Preparation and posting of journals in SAP for the assigned entities in accordance with local GAAP, IFRS and Group Reporting policies and in-line with the established Service Level Agreements (SLAs).
• Ensure that month-end closing tasks are completed in a timely manner and Group’s month-end closing timelines are met consistently.
• Ensure that intercompany (IC) postings are validated and correctly posted in SAP and IC balances are reconciled with counterparties on a monthly basis.
• Coordinating with finance and business operation teams on financial data and reports and recording transactions, ensuring completeness & timeliness of entries booking.
• Ensure accuracy, completeness, timeliness, and data integrity of all financial data.
• Provide in-depth analysis on Revenue and Costs for regional FP&A team during month-end reviews.
• Work with Regional/ Central Accounting and Controlling teams to clarify and perform in-depth analysis on monthly Financial Statement and Consumer Reconciliation reviews.
• Maintain and update asset/ liabilities reporting trackers such as receivables/ payable aging report, accruals and prepayment listing, Fixed Assets listing as required.
• Perform account reconciliations, including, bank reconciliations, balance sheet accounts, etc., and resolve the reconciling items in a timely manner.
• Respond to in-market queries and post accounting adjustments as required.
• Provide support during Group audit reviews, local Statutory audit, and internal audits.
• Continually standardize, automate, streamline, and proactively improve current reporting, finance operational and accounting processes to improve efficiency in financial reporting.
• To be involved in implementation of any system improvement projects.
• Perform all other related tasks that may be assigned from time to time by the SDL.

We are looking for a Customer Support Specialist with excellent communication skills and who enjoys putting our customers first to join our customer support team. In this role you will be reporting to our head of customer support and deliver flawless customer experience by providing ongoing support and help our customers with building amazing e-learning content. Your overall goal is to achieve high customer satisfaction and contribute to the success of our customers. 

At Easygenerator we have a very ambitious support team and we ensure that our customers get all the support they need as fast as possible. We pride ourselves with a minimum CSAT of 95% and a first response time median of less than 5 minutes and we are currently over achieving that. We need a dedicated Customer Support Specialist to keep our customers more than satisfied. 

Overall, your tasks will be the following: 

• Interact with customers through multiple channels (chats, emails, and calls) 
• Sharing best practices and recommendations 
• Register customer responses, complaints and remarks and handle requests for assistance 
• Collaborate cross-functionally with other teams (sales, development, marketing, and testers) 
• Contribute to overall improvement of internal processes and be the voice of customers in our team  
• Be able to achieve the minimum successful indicators for our KPI’s 
• Strive to keep our customers satisfied 

·       Review of documents in accordance with provided Work Instructions

·       Process audit report packs in CBE systems

·       Generate and issue certificates

·       Check submitted documents and issue invoice to clients

·       Perform administration tasks in an efficient and accurate manner

·       Review of documents in accordance with provided Work Instructions

·       Process audit report packs in CBE systems

·       Generate and issue certificates

·       Check submitted documents and issue invoice to clients

·       Perform administration tasks in an efficient and accurate manner

As our Product Data Specialist, your passion for the details helps us create a great experience for our customers. You are responsible for ensuring that product data is accurate, and you continue to optimize for efficient and scalable ways to maintain that accuracy. You will work closely with our Merchandising, Operations and eCommerce teams and have an opportunity to learn all about the data that is behind our product assortment.

What you’ll do:  

• Data Creation and Enrichment
  • Create SKUs for new products (including those not sold on balsamhill.com sites, such as retail, small parts, replacement parts, wholesale/partner)
  • Assign UPCs to Product SKUs (child)
  • Create and assign Parent Codes (previously called Family Codes) for Décor
  • Create seed records in our Product Information Management system (PIM)
  • Give final approval that a product has been appropriately enriched in PIM and is ready to be sent to selling channels and/or localized
  • Work closely with the Product Data Steward and cross-functional partners to identify additional ways in which your efforts can support the efficient, scalable management of accurate product data
• Data Accuracy and Improvements
  • Work with cross-functional teams to audit the sites for data accuracy prior to each Peak season
  • Identify common themes causing data inaccuracy and partner with the Product Data Steward to determine how to prevent issues in the future
  • Review customer feedback to identify opportunities to improve our data clarity, accuracy and completeness to improve the customer experience
• Other Duties and Responsibilities
  • Perform other duties that may be assigned from time to time.

What you bring to the table:  

• Experience: 2-3 years of experience working with product data, Product Information Management (PIM) systems, or in other non-relational hierarchical database models.
• Tool proficiency: Must be an intermediate to advanced user of Excel.
• Experience in data auditing and quality assurance
• Ability to identify data discrepancies and implement corrective measures
• Strong critical thinking skills to enhance data clarity and accuracy
• Attention to detail and well-organized
• Collaborative and a proactive, team-oriented communicator

Nice to have:

• Strong critical thinking skills to enhance data clarity and accuracy.
• Experience in data enrichment and management projects
• Experience working in Contentserv
• Experience working with Atlassian products, including Jira/Confluence

Location: The Product Data Specialist position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Other Requirements: Updated resume and Letter of Intent

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

Provide technical leadership and guidance in the design and delivery of highly scalable fit-for-purpose customer engagement and back-office process solutions, architecture, technologies, and governance. Additionally, this role will lead the construction of a combined ecosystem of traditional on premise and cloud platforms.

Technologies Used

• Golang
• Python
• Postgresql
• AWS Cloud

• Performs all installations and testing of PC operating systems and associated applications within corporate/group standards.
• Provides helpdesk facility providing a user support function that covers all hotel operation application products.
• Evaluate & Perform Upgrades on software.
• Provide timely and effective support to internal and external guests.
• System maintenance.
• Maintains level of confidentiality and discretion for guests.

Job Description

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country
• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives
• Strategize with our restaurant partners  for the continuous growth of their foodpanda orders
• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpanda
• Serve as the SPOC for escalations from our restaurant partners
• Ensure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

Specific Duties and Responsibilities:

1. Maintains existing sales accounts and assists the department in forecasting and achieving the sales budget. 

2. Maximize effort in developing new accounts and target markets in assigned sales areas through product presentations, seminars and trial mixes to clients. 

3. Ensures customer satisfaction by regular sales calls, providing the right products at the right time and quantity and by attending to customer inquiries/complaints/problems. 

4. Updates self with existing and upcoming construction projects; analyzes market information and prepares strategies, plans and sales forecasts. 

5. Ensures that all accounts in her areas are secured with proper credit 
recommendations; gives price quotations according to the given range/limit.

6. Monitors the flow of sales operations in every customer – from sales ordering to delivery. 

7. Takes charge of the collection of receivables and counter receipt of sales invoices and delivery receipts.

8. Responsible to monitor Sika products handled by distributors and customers to ensure efficient inventory management and proper storage of Sika products. 

9. Adheres to the SPI established Quality and Environmental Management Systems and Quality Policy.

10. Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.

11. Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy. 

12. Ensures that the Quality and Environmental Management System is understood. 
 

 13. Ensures that all operating standards are adheres at all times.
 

14. Strictly complies with company policies, systems and procedures, work rules and regulations.

15. Performs other responsibilities that may be assigned from time to time by the immediate superior. 

• Support in projecting a sell-out demand forecast for assigned category group on a bi-monthly basis:

1. Setting a clear subcategory-level baseline per store
2. Analyzing marketing campaign uplifts from previous period
3. Quantifying potential loss sales from unavailability issues
4. Updating campaign uplifts from the latest marketing plan

• Participate and drive in S&OP forecast meetings
• Monitor sales performance daily per category per store
• Closely work with supply planning associate to drive adjustments on plan
• Assist in projecting current month performance by using historical benchmarks
• Prepare and update monthly & weekly forecasting files and KPI reports based on actuals
• Identify slow-moving SKUs and flag to stakeholders to drive action
• Work with inventory controller on identifying stocks for balancing across warehouses
• Own the category group by being on-top of issues related to overall S&OP especially in ordering,availability, or forecasting
• Be able to work cross-functionally to assist in projects, drive action, or resolve issues
• Other tasks that may be relevant to the function

LOOKING FOR FILIPINO CANDIDATES

Position : Accounts Receivable Specialist

Work Hours (Client) : M to F, 10am-6pm EST

Holidays :       TBD

Pay Range : $1000 - $1200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

• Process accounts and incoming payments in compliance with financial policies and procedures
• Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables' data
• Prepare bills, invoices, and bank deposits
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
• Verify discrepancies and resolve clients’ billing issues
• Facilitate payment of invoices due by sending bill reminders and contacting clients
• Generate financial statements and reports detailing accounts receivable status
• Email communication with clients regarding invoice related inquiries
• Process reimbursements and commissions for internal team members
• Act as a knowledge resource for internal stakeholders and provide answers to critical invoice related inquiries

Minimum Requirements:

• Experience working with SaaS companies
• 1-3 years of proven work experience as an Accounts Receivable Specialist
• Excellent communications skills
• Strong attention to detail
• Experience with Microsoft Excel or Google Sheets

This role will primarily support the completion of month-end activities by preparing, analyzing, and reporting simple financial transactions and information.

• Ensure timely and accurate completion of journal entries, month end activities, and reports.
• Perform Zerorized AP entries to create vouchers for project codes.
• Create accruals and prepayments schedules.
• Generate system generated to support the month end activities.
• Assist with investigations concerning about financial transactions affecting the general ledger.
• Analyzes reports for trends, variances and movements
• May assist in audit-related requirements.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Support selected simple process improvement initiatives to streamline processes.

The Specialized Talent Sourcer identifies and attracts top candidates with specific skill sets or expertise to fill niche positions. They have a deep understanding of the industry and job requirements they recruit for, and utilize specialized sourcing techniques to effectively match qualified candidates to the defined unique needs of client organizations.

• Location Specifics: National Capital Region, PH
• Specific Needs: Recruitment or sourcing experience within IT field; US or NA roles preferably
• Language Requirement: Native Language; English
• Position Setup: Hybrid (1-2 days in the office)
• Shift Schedule: Night shift (EST or CST)

Duties and Responsibilities:

• Collaborating closely with recruiters and hiring managers to understand the unique job requirements and effectively align sourcing efforts with the organization’s goals.
• Reviewing and posting attractive job adverts on specialized job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
• Utilizing various sourcing methods such as online platforms, social media, and networking to identify and connect with potential candidates who possess the specific skills and qualifications required for niche positions.
• Implementing traditional, creative, and targeted candidate attraction strategies, such as mobile and email campaigns, cold calling, utilization of recruitment marketing, etc. to cultivate and grow talent communities​ for current and future hiring needs, ensuring a steady and engaged pipeline of specialized talent is always available.
• Engaging with potential candidates through personalized outreach, networking events, and communication channels to establish rapport and interest in job opportunities.
• Conducting and presenting thorough and regular market research to understand industry trends, salary benchmarks, and talent availability, which helps in planning effective sourcing and hiring strategies.
• Pre-screening candidates to assess their qualifications, experience, and cultural fit before presenting them to the hiring team.
• Sharing market and candidate insights to business hiring groups, while consulting them on sourcing and hiring strategies.
• Actively promoting the employer brand to potential candidates, highlighting the company’s strengths in the specific industry, and opportunities for career growth.
• Ensuring accurate and up-to-date records of candidate interactions and sourcing activities, using applicant tracking systems (ATS) and other available tools.
• Staying updated with industry best practices, sourcing tools and techniques to continually improve the effectiveness of talent sourcing strategies.
• Fostering diversity and inclusion by sourcing candidates from diverse backgrounds and underrepresented groups, contributing to a more inclusive workforce.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

This position reports to EHS Operation Team Leader (OTL).

Primary Responsibilities    

• Responsible for conducting environmental and Industrial hygiene, Health & Safety field sampling and monitoring as defined in the Matrix of Sampling Techniques and Analyses. He/she is also responsible for reporting field monitoring data according to the Quality Management System policies and procedures.

Specific Responsibilities   

• Assists the EHS Specialist II and CEMs Services Specialist in air, water/wastewater, soil/sediments and other environmental sampling operations and other field services defined in the Matrix of Sampling Techniques , and in accordance with SGS Policies and Procedures, and Safety Policies
• Performs standardization and preparation of reagents and solutions for use in sampling.
• Prepares and updates reports related to environmental sampling and analysis performed including statistical quality control charts
• Operates and maintains equipment for sampling and analysis
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Responsibilities 

• Represent foodpanda as an ambassador, develop a trusted advisor relationship with existing key retail/FMCG brands, act as the lead point of contact for your portfolio of partner vendors
• Activate set of services (compliance performance, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance.
• Work with our strategic accounts to develop their online strategy and operations to maximize their earnings from foodpanda shops
• Understand the issues and pain points facing our strategic accounts and research and execute scalable solutions
• Communicate clearly the progress of monthly/quarterly initiatives
• Ensure timely and successful delivery of our solutions according to partner vendors’ needs and objectives
• Work closely across Content, Sales and Marketing teams for front-end enhancements, campaign participation and demand generation

Requirements 

• At least 3 years’ experience in sales or account management role 
• Ability to analyze and draw inferences from data
• Experience in delivering client-focused solutions based on partner vendors’ needs
• Detail-oriented with proven ability to manage multiple projects at a time
• Great communication and interpersonal skills
• Self-motivated and goals oriented
• Proficiency in English
• Knowledge in the use of Salesforce preferred

What we offer 

• foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment!
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• We recognize top performers, welcome our newbies, and share good food!
• Competitive package, allowances, food perks, Insurances, learning and development opportunities and more!

This position reports to EHS Operation Team Leader (OTL).

Primary Responsibilities    

• Responsible for conducting and overseeing sampling operations and other field services as defined in the Matrix of Sampling Techniques, and in accordance with SGS Policies and Procedures, SGS Safety Policies and Quality Management System policies.

Specific Responsibilities   

• Ensures job operational requirements are achieved

            A.1. DENR-Accredited Team Leader for Source Emission Testing

1. Leads and oversees field sampling processes
2. Properly assigns sampling activities to all members of the field sampling teams.
3. Ensure all FDS are properly and completely field up and submitted on time to his/her immediate superior for timely completion of service reports.                

           A.2. DENR-Accredited QA/QC for Source Emission Testing

1. Prepares and submits test plans for Source Emission Testing Jobs
2. Coordinates with the relevant regulatory bodies and ensures compliance to regulatory requirements related to field work.
3. Counterchecks field data sheets and reviews/evaluates generated air test results

• Ensures that all sampling field requirements are performed based on the approved sampling methods and requirements as defined in the Matrix of Sampling Techniques and based on the Work Plans
• Coordinate with the EHS lab the requirements for field sampling such as but not limited to the following:  Standard solutions, sampling media, tedlar bags, etc.
• Ensures that all sampling equipments are suitable, calibrated, maintained and fit for use.
• Conducts theoretical and on the job trainings for field sampling team members.
• Assists the CEMs Services Specialist in conducting RATA, RAA, RGA and other CEMs Services.
• Oversees outsourced environmental field services and performs water/soil/sediment sampling activities and other EHS field services.
• Signs field data sheets, laboratory worksheets, and receive and reviews samples as per service contract.
• DENR-Accredited QA/QC – signs Source Emission Test Report 
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Do you love food and convenience put together? Then you will definitely love foodpanda!

foodpanda brings good food into the everyday, whether delivering on our signature pink bikes or serving insights into the newest food trends and showcasing local favorite restaurants. We operate in 12 countries worldwide. Through the energy of our riders and the teams in all of our office spaces, we connect lovers of food to our brilliant partner restaurants. We're changing the way food delivery is viewed and experienced worldwide.

We are the leading online food delivery service in the Asia-Pacific region with a wide variety of restaurant options. Operated by Delivery Hero, the global leader in the food delivery industry, processing over 1 million orders everyday and is operating in 40+ markets in the world, with 17,000 employees and approximately 200,000+ restaurant partners.

This doesn't happen without our awesome people. We are looking for a Billing and Payment Associate to join our growing team in Finance!

What’s on the menu for you to do:

• Support APAC market.
• Assist on executing daily, weekly, and monthly billing and invoicing and payments.
• Reconcile billing and payment discrepancies and ensuring data validity, accuracy, and completeness.
• Review and upload additional charges to contract partners.
• Billing team point person for vendor escalations.
• Support on month end closing activities.
• Proactively engage and collaborate with local & regional teams to solve operational issues and problems with speed and quality
• Participate in further improvement and optimization of processes
• Updates job knowledge by participating in educational opportunities
• Be able to train team members
• Ensure that team's action items are resolved within SLA

What do you bring to the table?

• Bachelor's Degree in Accountancy or any business-related course.
• At least 3 years of experience in General Accounting
• Knowledge of general accounting principles, regulatory standards and compliance requirements
• Strong affinity with different systems like Salesforce, SAP, SQL, Google Studio, and other Business Intelligence tools,
• Proficiency in MS Office, especially Excel, including the ability to operate computerized accounting and spreadsheet programs.
• High degree of accuracy, attention to detail and confidentiality
• Excellent analytical, problem solving and decision-making and data entry skills
• Above average verbal, listening and written communication skills
• Effective planning, organizational, stress, and time management skills
• Sense of urgency and ability to meet deadlines
• Ability to work independently or within a team

What we have for you:

We have a steep learning curve and because of that, not a day is boring here! This is a place for those looking for challenges, learning and fast growth. You will experience the start-up environment in a stable global organization

When food marries tech -it’s just a promising industry

• We have a vibrant and international team with diverse backgrounds
• This is a brand with competitive employees in an all hands on deck environment!
• We recognize top performers, welcome our newbies, and share good food!

Up for challenge? Apply now.

WHAT IS YOUR ROLE

The technical support specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for technology and startups. We believe in a strong, friendly culture. While not only helping customers troubleshoot our platform, you will also be an integral part from conceptualization to execution of their business using our program.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Answer customer questions over email and live chat.
• Deliver excellent customer service to our customers.
• Write and update support articles.
• Become an expert on our .
• Work closely with the customer succeproductss management and engineering teams.
• Advance your career in the SaaS industry.

• Demonstrated ability to solve technical problems.
• Desire to teach new customers about the platform.
• Ability to answer product and technical questions.
• Comfort working independently, given time zone differences.
• Familiarity with APIs, email infrastructure, DNS,HTML,CSS, and/ or javascript.
• Nice to have experience with JIRA or zendesk.
• Nice to have previous experience in a B2B technical support role at a SaaS company.
• Nice to have experience with email, push or SMS platforms.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th-month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

WHAT IS YOUR ROLE

The technical support specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for technology and startups. We believe in a strong, friendly culture. While not only helping customers troubleshoot our platform, you will also be an integral part from conceptualization to execution of their business using our program.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Answer customer questions over email and live chat.
• Deliver excellent customer service to our customers.
• Write and update support articles.
• Become an expert on our .
• Work closely with the customer succeproductss management and engineering teams.
• Advance your career in the SaaS industry.

• Demonstrated ability to solve technical problems.
• Desire to teach new customers about the platform.
• Ability to answer product and technical questions.
• Comfort working independently, given time zone differences.
• Familiarity with APIs, email infrastructure, DNS,HTML,CSS, and/ or javascript.
• Nice to have experience with JIRA or zendesk.
• Nice to have previous experience in a B2B technical support role at a SaaS company.
• Nice to have experience with email, push or SMS platforms.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th-month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

The Import-Export Specialist is responsible for managing and monitoring all import and Export shipments.
He/ She is also responsible in making sure of compliance to the Customs rules and regulations, and verifies all required payments related to Food Group Importation & Exportation.
He/ She should also make sure to form relationships in the relevant government departments and shipping lines based out of Manila.

IMPORT:
1. Monitors all imported shipments and update the Shipment monitoring file on time
2. Ensures that the deliveries will arrive on time and will not cause any run-out of the
materials
3. Checks arrival of the vessel with forwarders, brokers, or shipping lines
4. Coordinates with the broker/ trucker on the delivery schedule
5. Coordinates with Pilmico and AEV Treasury for the payment of international trade
transaction and also the BOC duties and taxes
6. Ensures the correct application for Import Permit for all indent items, especially the raw
materials prior vessel departure on the country of origin
7. Provides documents for DA-AFMA, BIR-ATRIG & FDA Certificate application
8. Monitor Applies/ renews accreditation with different government agency
9. Repeatedly updates and coordinates daily with warehouse on the delivery schedule
10. Ensures the renewal for AMO – Importer’s Accreditation on time/ prior expiration
11. Updates daily Shipment Monitoring report
12. Check completeness and correctness of the import shipping documents and their contents (i.e. consignee’s details)
13. Creates a folder for each importation shipment that contains all relevant documents.
14. Ensures that all documents are properly labeled and stored for safekeeping and audit
purposes
15. Gives the scanned copy and original shipping documents to brokers for customs processing
16. Reviews and endorses for approval the estimate computation of duties and taxes sent by brokers
17. Checks and endorses for approval the payment to suppliers based on the commercial
invoice and payment terms
18. Coordinates with broker the customs processing and fast release of imported shipments
19. Coordinates with Procurement for the pickup and arrangement of EXW and FOB shipments of their orders
20. Sends arrival notice to the relevant stakeholders – warehouse & logistics, production, and procurement teams, 1-2 weeks’ prior vessel arrival and updates the same for any possible change of schedule
21. Updates the Estimated Incidental Charges file.
22. Ensures that team leaders are made aware in advance of a potential occurrence of
demurrage or detention event
23. Works with Pilmico teams in the surrounding countries for seamless importation of
materials
TRADING:
24. File and submit pre-importation documents as required by Landbank and NFA
25. Proper documentation and monitoring of contracts, proforma invoices, and shipping
documents
26. Apply SPS import clearance
27. Monitor bookings of the forwarders for FOB shipments
28. Check completeness of shipping documents and consignee’s details
29. Endorse to Landbank the original documents for payment to supplier
30. Monitor ETD and ETA schedule of shipments
31. Apply for Import Permit from NFA once documentary requirements are completed

32. Coordinate with broker for customs processing and release of shipments
33. Submit post-importation documents as required by Landbank and NFA
EXPORT:
34. Receive and save soft copy of Application for Food Export and Commodity Clearance in a flash drive for FDA sent by the Export group
35. Submit the application form at FDA
36. Get the Food Export and Commodity Clearance at FDA three (3) to five (5) days after
submission at FDA
37. Once received, send scanned copy to Export group and the original be sent via courier
38. Payment for the registration of new brands at FDA

Responsible for all test related processes, KPIs, methodologies throughout testing life-cycle of Avaloq solutions for key customer accounts.

Your key tasks:

• Test processes, standards and templates definition and maintenance
• Projects’ deliverables review (Test Plans, SIT/UAT/NRT Exit reports, Test Closing Phase)
• Review and coordination of Test effort estimates and testing scope for new offers
• Standard estimation templates maintenance
• Test Key Controls review and maintenance
• Monitoring and control of Test Key Controls evidences
• Provisioning of audit evidences to E&Y
• Internal and external audit phases management
• KPI definition for test effectiveness and efficiency
• KPI Framework creation and maintenance
• KPI analysis during all Test Lifecycles
• QC Application administration (“Application Owner” role)
• QC Accounts management and Users support
• QC Application monitoring (performance and issue management) and maintenance (Licenses, version upgrade)
• QC Reporting dashboards maintenance and evolution
• Coordination of new developments, candidate for Test Automation and governance of TA demand

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

If you're looking to build your career in an exciting, challenging, and yet fun and rewarding working environment, this is your sign!

Join us; apply now!

We are looking for a Clinical Quality Control Specialist! As a Clinical Quality Control Specialist, you will be responsible for handling the end-to-end monitoring and inspecting the clinical research protocols subject's chart. As a Clinical Quality Control Specialist, you are also responsible for:

• Generating missed visits and out-of-window reports daily
• Closely coordinate with the onsite team
• Ensure that the visits are scheduled and appropriate documentation is captured within the source.
• End-to-end monitoring of the subject's chart from screening up until the end of treatment
• Make modifications and improvements to the data or reports
• Ensuring that the organization's output is accurate in order to meet established quality standards
• Produce, evaluate, and validate audit reports which will be discussed with the superiors.

What were looking for

• Working knowledge of tools, methods, and concepts of Quality Control or Clinical Research
• Solid knowledge of relevant regulatory standards
• Good communication skills, both verbal and written
• Excellent data collection and analysis skills
• A keen eye for detail and a results-driven approach
• Ability to work in a team-fostered environment.
• Ability to prioritize and organize work in a multitasked environment..
• Ability to maintain the highest level of confidentiality.
• Thorough knowledge of quality control standards and testing methodologies
• An experience as a Clinical Research Associate or Clinical Research Officer (CRA/CRO) is a plus!

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the basic salary of the employee
• Attendance Incentive: bi-monthly incentive for employees with perfect attendance
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (Power and Internet Allowance, Meal Allowance, Rice Allowance, Clothing Allowance, Laundry Allowance, and/or Medical Cash Allowance)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Life Insurance
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company