Join a visionary founder behind five groundbreaking digital product businesses in the last 14 years, now leading a new venture experiencing meteoric growth of over 20% monthly. As a Customer Service Manager, you'll elevate our customer service operations across multiple platforms, manage a dynamic team, and contribute to our long-term goal of expanding support teams for additional products. Embrace the opportunity to work remotely, grow within the company, and be part of a team that values innovation and excellence. Apply now to be part of this exciting journey!

Responsibilities:

- Team Management: Oversee and manage a team of 8-10 customer service agents, providing guidance, support, and performance evaluations.

- Platform Management: Handle customer interactions across multiple platforms, utilizing FreshDesk for email support and managing support tasks on specific platforms.

- Hiring & Training: Hire, train, and onboard additional customer service agents as the company grows.

- System Leadership: Maintain and enhance the customer service system, ensuring processes are followed and leading the team to meet KPIs.

- Problem Solving: Identify root causes of customer issues and implement solutions to improve customer satisfaction.

- Availability: Ensure the team is available full-time, providing support during designated days and hours.

- Support Type: Currently, support is only through email, with the possibility of adding phone support in the future as a goal for the manager.

- Growth and Long-Term Goal: Build more support teams for additional products as the company expands.

Responsibilities:

- Team Management: Oversee and manage a team of 8-10 customer service agents, providing guidance, support, and performance evaluations.

- Platform Management: Handle customer interactions across multiple platforms, utilizing FreshDesk for email support and managing support tasks on specific platforms.

- Hiring & Training: Hire, train, and onboard additional customer service agents as the company grows.

- System Leadership: Maintain and enhance the customer service system, ensuring processes are followed and leading the team to meet KPIs.

- Problem Solving: Identify root causes of customer issues and implement solutions to improve customer satisfaction.

- Availability: Ensure the team is available full-time, providing support during designated days and hours.

- Support Type: Currently, support is only through email, with the possibility of adding phone support in the future as a goal for the manager.

- Growth and Long-Term Goal: Build more support teams for additional products as the company expands.

Requirements:

- Proven experience in a customer service management role within the DTC industry.

- Strong leadership and team management skills.

- Excellent problem-solving abilities and a proactive approach to identifying and resolving issues.

- Familiarity with customer service platforms such as CheckoutChamp, Clickbank, Digistore, and FreshDesk.

- Ability to work independently and take initiative.

- Excellent communication skills, both written and verbal.

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the team handling your application.

About the job:
Role: Executive Assistant
Work schedule: Full Time | 40 hours per week | 9 AM to 5 PM Eastern Time (can be flexible)
Salary Range: US$ 1,300 - US$ 1,500.00 per month (Dependent on your skills and experience)

About the Role:

As an Executive Assistant, you will play an integral to the smooth operation of the executive team, starting with onboarding and training to familiarize themselves with company processes and tools. They will also manage executive calendars, arrange travel plans, and assist with operational support, ensuring a seamless workflow. This position offers a unique opportunity to work closely with a talented team on a mission to transform lives through innovative AI-driven cell therapy solutions.

Duties and Responsibilities:

• Scheduling/Time Management: Managing complex calendars for the CEO and five other founders, scheduling meetings, and setting timely reminders.
• Travel Management: Arranging domestic and international travel, including flight reservations, hotel accommodations, and other transportation needs.
• Administrative Tasks: Managing logistics for events, including internal team on-site, company events, and conferences.
• Operational Support: Assisting with ad-hoc projects, research, and analysis, such as expense tracking, invoice processing, and other administrative tasks as required.

• Has proven experience working as an Executive Assistant supporting C-level executives in a tech start-up / early stage company or supporting executives from a large corporation
• Is proficient in the following tools: Gmail, Slack, WhatsApp, Notion, Google Calendar, Clockwise, DocuSign, Microsoft Office (MSFT), Brex & Notion
• Self-motivated & Proactive: Works independently with minimal supervision, takes initiative, and finds creative solutions.
• Calm Under Pressure: Maintains composure in a fast-paced environment with changing priorities.
• Time Management & Multitasking: Excellent at managing time and handling multiple tasks efficiently.
• Detail-Oriented & Organized: Meticulous and highly organized in all aspects of work.
• Effective Communicator & Tech-Savvy: communicates clearly with team members and clients; comfortable with learning and using new software tools.

• Fully Remote Role
• HMO coverage on your 30th day
• Avenues for career progression and development, potential to advance into leadership roles
• Fast-paced, exposure to the talented team working on the impactful mission

Salary: P 60,000-90,000 (Monthly Package)

Schedule: Monday – Friday? (09:00 PM - 06:00 AM Local Time)

What are we looking for?

Skills Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• At least 1-2 years of experience in a technical support role, preferably with exposure to APIs and web services.
• Experience with JSON data format and HTTP protocols.

Skills:

• Strong understanding of RESTful APIs, JSON structure, and common API authentication methods (e.g., OAuth, API keys).
• Proficiency in using API testing tools for troubleshooting and debugging.
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Excellent problem-solving skills and attention to detail.

Nice to Have:

• Experience with ticketing systems and basic knowledge of programming/scripting languages is a plus.
• Technical Expertise: In-depth knowledge of JSON APIs and related technologies.
• Customer Focus: Ability to understand customer needs and deliver effective technical solutions.
• Analytical Thinking: Ability to analyze API logs, debug issues, and identify root causes.
• Communication: Clear and concise in relaying technical information to users of varying technical expertise.

What will you do?

The 1st Level JSON API Technical Support Specialist is responsible for assisting customers and internal teams with issues related to JSON APIs.

• API Support:
• Respond to customer inquiries regarding JSON API functionality, usage, and integration.
• Troubleshoot and resolve basic API-related issues such as authentication errors, incorrect responses, and connectivity problems.

• Technical Troubleshooting:
• Perform initial debugging by analyzing API request and response data, including headers, payloads, and status codes.
• Guide customers through testing API calls using tools like Postman, cURL, or other API testing tools and assist with configuration issues.

• Documentation and Knowledge Base:
• Provide feedback to the documentation team to improve API guides and reference materials based on customer feedback and support interactions.

• System Monitoring and Alerts:
• Report significant API performance issues or outages to the appropriate internal teams for immediate investigation.

Join the awesome team and enjoy these benefits & perks:

• Work from Home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is a leader in global outsource sales and marketing. They combine a deep industry understanding with practical field team energy and focus to drive excellence in market sales delivery.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

The Global Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Data clean of current cases within Customer Relationship Management Tool to ensure accurate data in dashboards and reports
• Create weekly technology status reports for the AGS Technology Analysts when required
• Create, update and maintain all AGS Technology Operations support documentation
• Regular review of solutions rejected by PMO to ensure relevant QRG’s are created and catalogued
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the job:
Role: Executive Assistant
Work schedule: Full Time | 40 hours per week | Monday to Friday, 9 AM to 6 PM Pacific Time
Salary Range: up to US $1,500 per month (Dependent on your skills and experience)

About the Role:

As the Executive Assistant, you will provide high-level support to the CEO while taking on critical operational and project management responsibilities. Your role will include managing the CEO’s schedule, generating and following up on leads, overseeing backend operations, and supporting strategic initiatives. You'll also handle internal and external communications, market research, and the preparation of key reports to facilitate decision-making.

Duties and Responsibilities:

• Executive support to the CEO, including calendar management, scheduling meetings, and coordinating appointments.
• Lead generation and follow-up based on ICP traits defined by the CEO.
• Project management support: assisting in the planning and execution of strategic initiatives.
• Operations management: overseeing backend administrative tasks, event coordination, and document preparation.
• Research and reporting: Conducting market research, creating presentations, and providing data for decision-making.
• Communication management: Drafting emails, coordinating with partners, and managing internal communications.

Immediate tasks anticipated for the candidate to fully own on week 1:

• Onboarding and training sessions with the CEO.
• Understanding the company’s business processes and tools.
• Taking full ownership of calendar management and appointment scheduling.
• Initiating and owning follow-up sequences on all communication channels.
• Preparing action points for each lead/contact.

• Proven experience as an Executive Assistant, working in a fast-paced environment, demonstrating the ability to adapt quickly to changing priorities.
• Tech-savvy, with proficiency in relevant software and tools, including: Slack, HubSpot, Google Workspace, Trello/Asana, Zoom
• Exceptional written and verbal communication skills, with the ability to draft clear and professional correspondence.
• Highly proactive and organized, with a strong attention to detail.
• Excellent time management skills, capable of handling multiple tasks and deadlines efficiently.

• Fully remote forever–work from anywhere!
• Competitive net salary with opportunity to be paid above median market rate.
• Invaluable access to a network of global industry leaders, paving the way for rapid career growth.
• Mentorship opportunities
• Access to learning and development resources for continuous growth and improvement

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

What You Will Do:

• Provides desk-side assistance in resolving technology support issues.

• Performs installations, repairs, upgrades, backups and other maintenance tasks.

• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.

• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Maintains passwords, data integrity and file system security for the desktop environment.

• Communicates highly technical information to both technical and nontechnical personnel.

• Recommends solutions including new acquisitions and upgrades.

• May participate in development of information technology and infrastructure projects.

• May have expertise in commonly used business applications.

• May handle phone and email assistance as well.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/experience: Troubleshooting of ATM (Hardware and Software

• Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station)

• Must be amenable to work mostly on a night shift

• Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills

• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( e.g., resetting password, bouncing PU, resetting remote devices

• Knowledge of basic problem resolution and escalation practices

• Ability to provide appropriate level of support and guidance with FIS applications and procedures

• Effective use of listening skills to develop an understanding of client inquiries and problems

• Excellent team player

• Self-motivated to learn new technology and new ways to deliver support

• Shows enthusiasm when providing technical support

• Stays up-to-date with latest technology

• Problem Solving and critical thinking skills

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Want to be part of a community that focuses on work-life balance, provides competitive salaries and fantastic opportunities?

Backroom OffshoringInc.is a KPO company experiencing strong dynamic growth and we want you to be part of it!

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities and a great work environment.

We need someone experienced, accurate, fast, committed, and capable to assist us in our journey to success.

Scope of Work:

Appointment Setters play a pivotal role in handling diverse customer issues within specific client assignments, primarily centered around patient scheduling transactions. Their core responsibilities encompass telephone interactions with patients, meticulous documentation of these interactions, and fostering effective collaboration with patients and providers to enhance patient care quality.

Responsibilities:

• Answer incoming calls promptly and courteously, maintaining a professional demeanor throughout.
• Accurately gather and input demographic information into electronic medical records.
• Respond to inquiries and provide requested information, aiming to deliver patient-centric service and uphold a positive organizational image.
• Advocate for and adapt to improvements in call flow processes and communication protocols.
• Propose enhancements and actively engage in initiatives to elevate service standards.
• Achieve and surpass set call volume targets.
• Strictly adhere to HIPAA (Health Insurance Portability and Accountability Act) policies and Sequence Health regulations.
• Route calls to relevant departments as necessary.
• Exercise sound judgment in handling calls, particularly in situations involving upset patients.
• Recognize appropriate instances for escalating calls to physicians, practice managers, or triage nurses.
• Assist with reminder and rescheduling calls as required.
• Support callbacks and additional projects as call volumes allow.
• Perform any other duties assigned by supervisors or managers.

Qualifications:

• Preferred minimum of 2 year of experience in a medical or healthcare setting.
• Exceptional communication skills, both verbal and written, with a proactive and positive approach to collaboration, particularly in identifying opportunities for improvement.
• Proficiency in Microsoft Office Suite (including Excel, Word, and Outlook) and internet usage.
• Demonstrated ability to efficiently multitask under time constraints.
• Capability to handle sensitive and confidential information with discretion.
• Prior experience in managing customer-focused accounts.
• Proven track record in fostering a service-oriented team culture.
• At least 2 year of prior experience in appointment setting, customer service, or a related field
• Willing to work on a nights shift schedule (11:00pm - 7:30am Manila Time)
• Willing to work onsite (Clark Global City)

Core Perks and Benefits:

• HMO on your first day + Free coverage for 2 dependents on your 2nd year
• Government-mandated benefits
• 20 Annual Leave Credits
• 13th-month pay
• Birthday Leave
• Bereavement Leave

Work Setup:

• Onsite work set up for this role

Onsite/Hybrid employee additional benefits:

• Travel Subsidy Allowance
• Free staff house accommodation (for those within a certain distance)
• Free Shuttle service
• Free Lunch
• Free Uniform
• Perfect attendance bonus

Additional benefits/perks to all employees

• Onboarding training
• Performance-based salary increase
• Discretionary incentives based on client or individual performance
• Monthly employee engagement
• Birthday Gift
• Weekly treats
• Christmas Hamper
• Anniversary Gift
• Opportunity to travel

Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:

https://rb.gy/u35c6

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Send them our way, and let's win together!

Check our website to see more:
https://thebackroomop.com/

And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP

And here's the link to our Glassdoor page, where you can see what our team members have to say about us:https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.

• Coordinate closely with Engineering and Product Management on all product issues & releases

• Develop positive customer and cultural relations.

• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.

• Support other strategic initiatives as needed.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Be Doing:

• Provides 24 x 7 on-call support for all assigned production-related systems.

• Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.

• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.

• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.

• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.

• Assists in documenting current policies and procedures.

• Represents team on cross-functional teams for production, support and development activities.

• Performs specialty production processing.

• Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.

• Performs monthly and quarterly SOX testing.

• Interacts with internal departments to deliver solutions.

• Interprets and presents data and conclusions to management as needed.

• Improve methodologies used in the job.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/tools/experience - Troubleshooting SQL database, scripting, analyzing character limits, stored procs. A lot of our algorithms are SQL code based.

• Nice to have skills/tools/experience - Windows servers, browsers, network connections, security permissions from group policies down to the application permissions,

• Must be amenable to work either mid shift or night shift (shifting between the two)

• Must be amenable to work on a Hybrid setup (twice a week onsite). Office location is at Ecoplaza Bldg., Makati City (near Magallanes MRT Station, EDSA)

• College Undergraduates or Non-Bachelor's Degree holders with relevant experience are welcome to apply

• Knowledge of the basic principles, processes, phases and roles of application development methodologies

• Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies

• Knowledge of testing tools and quality control requirements

• Knowledge of programming languages

• • Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting

• Demonstrated knowledge of company products and services

• Excellent analytical, problem-solving and time management skills

• Ability to successfully manage multiple concurrent tasks

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Ability to work well in a fast-paced, high stress team environment

• Ability to work independently and intuitive ability to prioritize assignments

• Must be dependable and able to meet and fulfill obligations

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Willingly shares relevant technical and/or industry knowledge and expertise with other resources

• Must be highly flexible and adapt to changing priorities

• Must be extremely detail-oriented and thorough in completing tasks

• Willing to take on responsibilities and challenges

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Salary: P30,000 to P40,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 05:00 PM AEST)

What are we looking for?

Skills Required:

• 1 year Customer Service Experience
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Excellent verbal and written communication
• Organized and able to meet deadlines
• Proactive attitude towards problem solving
• Ability to meet agreed KPI’s
• Experience in an inbound/outbound call environment

Nice to Have:

• Experience using CRM Software (Zendesk, etc.)
• Experience in FMCG industry
• AU Customer Service Experience

What will you do?

• Ensure all enquiries are handled in a prompt, efficient, courteous manner ensuring a high level of conversion, whilst showing passion about customer service and being empathetic to the needs of clients.
• Display excellent listening skills and sharp attention to detail towards our clients.
• Ensure highly effective communication and customer service skills are displayed to all clients and that all programs and their staff support this level of service.
• Ensure that all forms of enquiries via phone, email, social media, website or other, are handled in a friendly, professional and timely manner to maximize enquiries and support high conversions.
• Support reporting duties in a confidential manner.
• Effectively prioritize tasks according to department requirements or business needs.
• Update relevant documents used to support the Intake team in order to provide the most up to date information to clients and staff.
• Other ad-hoc duties as requested.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- With over 1,000 to 5,000 employees have grown to become one of Australia’s most well-known furniture manufacturers and retailers. Their furniture superstores can be found in every major metropolitan city and regional towns, with over 85 stores across Australia. They take pride of making, selling and guaranteeing well-designed furniture that everyone can truly afford.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

The Application Support Analyst Level is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

This role will need flexible work shift options to support teams in US, Bermuda, and Europe.

• Provide technical support on all internal and external applications.
• Ability to troubleshoot complex software related issues and resolve issues in a timely and efficient manner.
• Analyze, resolve and/or accurately reassign IT related problems and issues.
• Work cross-functionally on software implementation, upgrade, and change order projects.

Document tasks/activities within the ITSM (i.e. Service Now, JIRA) system to ensure conformance with IT, SDLC, and security standards and requirements.

The Global Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Data clean of current cases within Customer Relationship Management Tool to ensure accurate data in dashboards and reports
• Create weekly technology status reports for the AGS Technology Analysts when required
• Create, update and maintain all AGS Technology Operations support documentation
• Regular review of solutions rejected by PMO to ensure relevant QRG’s are created and catalogued
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.

As a Clinical Research Patient Recruiter, you embody our company's mission, guiding individuals considering participation in clinical trials. Your role is pivotal in ensuring that potential participants are well-informed, comfortable, and ready to contribute to advancements in medical science. This position will be immensely fulfilling if you're passionate about healthcare and thrive in roles that mix communication with compassion. 

Duties & Responsibilities

• Engage directly with potential candidates to communicate the value and importance of clinical trials. 
• Conduct initial screening to assess candidate eligibility based on specific trial criteria. 
• Address inquiries and reassure candidates, many of whom may be new to the clinical trial process. 
• Schedule and coordinate screening appointments, ensuring a seamless transition into the trial phase. 
• Maintain meticulous records of interactions and consent, ensuring accuracy and confidentiality in data handling. 

• Bachelor’s degree in Biological Sciences, Healthcare Management, or related fields; BSN/RN or equivalent clinical experience preferred. 
• Proficiency in medical terminology and a background in healthcare (e.g., RN, Pharmacy Technician). 
• Excellent communication skills, with proficiency in both oral and written forms. 
• Understanding of GCP regulatory requirements, with GCP Certification highly favored. 
• Experience in healthcare recruiting or inside sales is a plus. 
• Proven ability to manage multiple tasks and maintain high levels of organization. 
• Customer service or patient engagement experience is essential. 
• High proficiency in Microsoft Office Suite, particularly Word and Excel. 

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the basic salary of the employee
• Attendance Incentive: bi-monthly incentive for employees with perfect attendance
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (Power and Internet Allowance, Meal Allowance, Rice Allowance, Clothing Allowance, Laundry Allowance, and/or Medical Cash Allowance)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

Partner Services engages with existing and future partners to make them successful on Booking.com. We want to provide our guests with the widest choice of accommodations at the best prices. We focus on partner growth in volume and business value.

The Outbound Executive will be responsible for adding  support towards our Partner base from new Regional Outbound Sites. The regional sites will make partners aware of opportunities and support promotional campaigns. Within the team, we are looking for an Outbound Executive.

As an Outbound Executive, you will be responsible to proactively contact new partners or leads. You will be working in our dynamic, pleasant and international work environment. In this role you will be working in our Manila office. It is important that you are open, honest, willing to learn and have a strong natural appetite for activities and “go the extra mile”.

What you'll be doing

• Support New Partnerships (NP); from registration to open bookable.
• Proactively contact new/potential supply partners to encourage the completion of their registration.
• Perform all necessary checks to guarantee that relevant supply joins Booking.com, preventing duplicate and fraudulent partners join. 
• Offer support to finish the onboarding process, instruct and educate on tools, provide information & support. 
• Deliver training by phone to new partners on the use of Booking.com’s extranet and rates & availability system. 
• Ad hoc activities that may reasonably be required in line with their main duties. 
• Actively participate in various projects & initiatives within the team. 
• Collaborate with the team and Booking.com’s teams globally to continue to improve how the operation works, eg. processes and tooling. 
• Outbound activities include calling on specific opportunities e.g. availability and maintaining existing inventory.

What you'll bring

• The role requires specialized knowledge (learned on the job or from previous experience).
• Commercial awareness, drive and understanding of key performance drivers for partners on Booking.com.
• Tourism or hotel background and/or education preferred.
• Solution-oriented and results-driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Good computer skills and quick learning of new tools and systems.
• Great telephone communication and promotional skills 
• The role requires basic/ mid-level negotiation (convince others to reach agreement). 
• An eye for accuracy and the ability to be detailed. 
• Language: English; written and verbal

Partner Services engages with existing and future partners to make them successful on Booking.com. We want to provide our guests with the widest choice of accommodations at the best prices. We focus on partner growth in volume and business value.

The Outbound Executive will be responsible for adding  support towards our Partner base from new Regional Outbound Sites. The regional sites will make partners aware of opportunities and support promotional campaigns. Within the team, we are looking for an Outbound Executive.

As an Outbound Executive, you will be responsible to proactively contact new partners or leads. You will be working in our dynamic, pleasant and international work environment. In this role you will be working in our Manila office. It is important that you are open, honest, willing to learn and have a strong natural appetite for activities and “go the extra mile”.

What you'll be doing

• Support New Partnerships (NP); from registration to open bookable.
• Proactively contact new/potential supply partners to encourage the completion of their registration.
• Perform all necessary checks to guarantee that relevant supply joins Booking.com, preventing duplicate and fraudulent partners join. 
• Offer support to finish the onboarding process, instruct and educate on tools, provide information & support. 
• Deliver training by phone to new partners on the use of Booking.com’s extranet and rates & availability system. 
• Ad hoc activities that may reasonably be required in line with their main duties. 
• Actively participate in various projects & initiatives within the team. 
• Collaborate with the team and Booking.com’s teams globally to continue to improve how the operation works, eg. processes and tooling. 
• Outbound activities include calling on specific opportunities e.g. availability and maintaining existing inventory.

What you'll bring

• The role requires specialized knowledge (learned on the job or from previous experience).
• Commercial awareness, drive and understanding of key performance drivers for partners on Booking.com.
• Tourism or hotel background and/or education preferred.
• Solution-oriented and results-driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Good computer skills and quick learning of new tools and systems.
• Great telephone communication and promotional skills 
• The role requires basic/ mid-level negotiation (convince others to reach agreement). 
• An eye for accuracy and the ability to be detailed. 
• Language: English; written and verbal

Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Responsibilities

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
• Communicate client needs to appropriate team members
• Provide "in office" research, administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. 
• Ensure client service deliverables are aligned with the regional client service standards
• Maintain an accurate and up-to-date knowledge on research techniques and applications
• Integrate multiple data sources to answer business issues
• Perform quality checks on all reports for alignment to request, accuracy and correctness
• Ensure standard operating procedures within area of responsibility are observed
• Recommend improvements in work processes within area of responsibility

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the job:
Role: Executive Assistant
Work schedule: Full Time | 40 hours per week | Monday to Friday, within 8AM to 7PM Pacific Time
Salary Range: US $1,500.00 per month (Dependent on your skills and experience)

About the Role:

In this unique combination role, you'll provide exceptional support to our executive team while also contributing to our marketing efforts. You'll manage the executive calendar, ensure smooth daily operations, and assist with various marketing tasks. This role requires a detail-oriented individual who can prioritize effectively, manage multiple tasks simultaneously, and thrive in a dynamic environment.

Duties and Responsibilities:

• Administrative Support
• Provide exceptional administrative support including handling email correspondence, scheduling meetings, and managing calendars.
• Client Request Management
• Review client requests for quotes and ensure all necessary information is available.
• Prepare and deliver quotes to clients in a timely and accurate manner.
• Maintain accurate and up-to-date records of quotes and follow-up activities.
• Customer Service
• Provide exceptional customer service to clients throughout the quote process, ensuring a smooth and positive experience.

Immediate tasks anticipated for the candidate to fully own on week 1:

• Onboarding and training sessions.
• Setting up and familiarizing with the CEO’s calendar and scheduling tools.
• Reviewing client requests for quotes and initiating the quote preparation process.
• Initiating lead generation activities based on the provided ICP traits.
• Attending introductory meetings with key team members and stakeholders.
• Starting follow-up communications with existing leads and potential clients.

• At least 2 years experience as an Executive Assistant / Quote Coordinator or similar role
• Knowledge of HubSpot, Slack, Bonus: Superhuman, Google Agenda
• Background in sales support and operations.
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Outgoing and engaging.
• Confident and well-spoken.
• Knows how to present themselves well in external conversations.
• Tech-savvy.
• Proactive and resourceful.

• Fully remote forever–work from anywhere!
• Competitive net salary with opportunity to be paid above median market rate.
• Invaluable access to a network of global industry leaders, paving the way for rapid career growth.
• Mentorship opportunities
• Access to learning and development resources for continuous growth and improvement

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the job:
Role: Executive Assistant
Work schedule: Full Time | 40 hours per week | Overlapping EST & MST
Salary Range: US $1,500.00 per month (Dependent on your skills and experience)
About the Role:

In this unique combination role, you'll provide exceptional support to our executive team while also contributing to our marketing efforts. You'll manage the executive calendar, ensure smooth daily operations, and assist with various marketing tasks. This role requires a detail-oriented individual who can prioritize effectively, manage multiple tasks simultaneously, and thrive in a dynamic environment.

Duties and Responsibilities:

• Executive Support
• Manage day-to-day email, calendar, and task management for senior executives, ensuring their schedules run smoothly and efficiently.
• Customer Support
• Assist customers of our Estimator Marketplace with project submissions.
• Connect customers with construction estimators in our network, providing timely and effective support.
• Professional Communication
• Interface directly and professionally with outside clients, ensuring excellent customer service and support.
• Maintain a high level of professionalism in all interactions, fostering positive relationships with clients.
• Marketing Support
• Assist with marketing-related tasks, including customer outreach.
• Support marketing initiatives to enhance brand visibility and engagement.

Immediate tasks anticipated for the candidate to fully own on week 1:

• Familiarize with existing email, calendar, and task management systems.
• Begin managing executive schedules and emails.
• Start assisting customers with project submissions and connecting them with estimators.
• Set up initial meetings with key team members to understand ongoing projects and customer needs.

• Proven experience as an Executive Assistant.
• Background in customer support and/or marketing roles.
• Has experience using collaboration tools like Office 365, Google Workspace and project management tools
• Excellent knowledge of English with minimal accent.
• Proactive and communicative, able to grasp tasks quickly.
• Comfortable speaking with customers and handling high-level executive tasks.

• Fully remote forever–work from anywhere!
• Competitive net salary with opportunity to be paid above median market rate.
• Invaluable access to a network of global industry leaders, paving the way for rapid career growth.
• Mentorship opportunities
• Access to learning and development resources for continuous growth and improvement

As the Indirect Sales Support Team Manager, you will play an important role in our growth. You will lead and inspire our Indirect Sales Support team, with the goal of growing our business tenfold over the next five years through strategic retail partnerships. Use your eCommerce expertise to optimize content and create long-term processes, ensuring that our products are properly set up and maintained. Your experience managing remote teams will be critical to our success. Join us and make a significant impact at Balsam Brands!

What you'll be doing:

Product Setup and Content Optimization

1. Oversees the setup and maintenance of new products on all platforms based on seasonal New Product Introductions (NPIs) or assortment expansion strategies.
2. Updates product content seasonally for SEO optimizations.
3. Gathers product details and assets, including photos and copy, to ensure comprehensive and optimized listings.

Monitoring and Reporting

1. Monitors order flows (Order Flow Monitoring):
   • Ensures orders are processed and shipped as planned for all retail partners, Amazon, Walmart, Target, Nordstrom, Nordstrom Rack, Pottery Barn, etc.
   • Collaborates with the operations team to address any delays or issues.
2. Monitors sales (Sales Monitoring):
   • Tracks sales performance by Retail Partner and Brand against projections.
   • Investigates and addresses any sales exceptions or discrepancies.
   • Performs partner site audits to ensure product listings are accurate and up to date.
3. Ensures product compliance and monitors accounts (Product Compliance / Account Monitoring):
   • Monitors account health and submits tickets to resolve issues.
4. Conducts In-Season and Post-Season Analysis:
   • Conducts sales performance reviews during and after sales seasons.
5. Monitors Inventory and Pricing Management:
   • Monitors inventory availability and updates retailer allocations based on sales performance.
   • Update pricing across retail partnerships.

Accounting Reconciliation

1. Collects and organizes reconciliation forms from partners into Excel sheets for accounting purposes.

Team Management

1. Leads and manages the Indirect Sales Support Team (2-3 direct reports).
2. Develops training templates and assists in building sustainable business processes for the team.
3. Provides regular updates on task completion, current projects, upcoming tasks, and backlog.

Other Duties and Responsibilities

1. Performs other duties that maybe assigned from time to time.

What you bring to the table:  

• Bachelor’s Degree in any field.

• Minimum of five (5) to 10 years of relevant experience in eCommerce, particularly in setting up products on retail/marketplace websites.

• Must have expertise in content optimization to boost conversion rates.

• Must have strong organizational and team management skills.

• Must have the ability to develop and implement efficient business processes.

• Must have the ability to perform in-season and post-season sales analysis.

• Must have strong analytical and problem-solving abilities.

• Must have excellent communication and interpersonal skills.

• Must be proficient in Microsoft Excel and other relevant software tools.

• Must have familiarity and experience with marketplace tools like Helium 10, Jungle Scout, etc.

• Must have the ability to quickly learn and train the team on new tools as needed.

• Must have attention to detail and a proactive approach to task management.

Location: The Indirect Sales Support Team Manager position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

LOOKING FOR FILIPINO CANDIDATES

Position : Graphic Designer

Work Hours (Client) : 40hrs/5 days a week. Flexible hours, with the expectation to meet deadlines. Occasional check-ins on work progress may be required.

Holidays : TBD

Pay Range : $1200 - $1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

• Logo and Branding
• Social Media Design: Create compelling graphics for posts, stories, and ads.
• Menu Designs: Develop visually appealing menus for print and digital formats.
• Print Materials: Design business cards, postcards, flyers, and other marketing materials.
• Signage
• Photo manipulation
• Website Graphics and Animation: Create and optimize graphics and animations for websites.
• Collaborative Projects: Work with other designers and marketing professionals on cohesive designs.

Minimum Requirements:

• Software Proficiency: MUST HAVE experience in using Adobe Illustrator and Photoshop. Familiarity with Adobe XD and Figma is a plus.
• Experience: At least 3-5 years of professional graphic design experience. Open to talented candidates with a strong design eye.
• Skills: Creative, detail-oriented, strong communication and teamwork skills, able to manage multiple projects.
• Portfolio link is REQUIRED
• only those designs that match the peg from the links below will be selected to proceed:
• https://madebyalphabet.com/work
• https://area17.com/work
• https://koto.studio/work/
• https://wearemucho.com/work

Partner Services engages with existing and future partners to make them successful on Booking.com. We want to provide our guests with the widest choice of accommodations at the best prices. We focus on partner growth in volume and business value.

The Outbound Executive will be responsible for adding  support towards our Partner base from new Regional Outbound Sites. The regional sites will make partners aware of opportunities and support promotional campaigns. Within the team, we are looking for an Outbound Executive.

As an Outbound Executive, you will be responsible to proactively contact new partners or leads. You will be working in our dynamic, pleasant and international work environment. In this role you will be working in our Manila office. It is important that you are open, honest, willing to learn and have a strong natural appetite for activities and “go the extra mile”.

What you'll be doing

• Support New Partnerships (NP); from registration to open bookable.
• Proactively contact new/potential supply partners to encourage the completion of their registration.
• Perform all necessary checks to guarantee that relevant supply joins Booking.com, preventing duplicate and fraudulent partners join. 
• Offer support to finish the onboarding process, instruct and educate on tools, provide information & support. 
• Deliver training by phone to new partners on the use of Booking.com’s extranet and rates & availability system. 
• Ad hoc activities that may reasonably be required in line with their main duties. 
• Actively participate in various projects & initiatives within the team. 
• Collaborate with the team and Booking.com’s teams globally to continue to improve how the operation works, eg. processes and tooling. 
• Outbound activities include calling on specific opportunities e.g. availability and maintaining existing inventory.

What you'll bring

• The role requires specialized knowledge (learned on the job or from previous experience).
• Commercial awareness, drive and understanding of key performance drivers for partners on Booking.com.
• Tourism or hotel background and/or education preferred.
• Solution-oriented and results-driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Good computer skills and quick learning of new tools and systems.
• Great telephone communication and promotional skills 
• The role requires basic/ mid-level negotiation (convince others to reach agreement). 
• An eye for accuracy and the ability to be detailed. 
• Language: English; written and verbal

About the team:

The Customer Support Team is responsible for Ignition’s day to day customer support through responding quickly to client requests and working to solve problems.

What your day to day will look like:

• Be a product expert in all areas. Become an encyclopedia of knowledge about how Ignition works and what it is capable of.
• Own customer communications and issues from initial contact until resolution. We use Intercom to do most of our support, but you’ll also be talking to customers on the phone every now and then.
• Collect customer feedback and influence the direction of the product.
• Identify issues and engage with the development team to escalate bugs, solve problems, or obtain missing information.
• Develop and improve processes to scale support with the growing business.
• Create and maintain both internal and customer-facing documentation such as knowledge base articles.
• Work closely with Key Account Managers, Retention and Implementation, Marketing teams

LOOKING FOR FILIPINO CANDIDATES

Position : Engagement Coordinator

Working Hours : Monday-Friday; 8-5 CST with 1 hour lunch 

Salary Range : $1000 - $1500/ month

Holiday : TBD

About the company: 

A network is the world's leading provider of personalized in-home care services. We have over 1,100 independently owned and operated franchise offices worldwide that employ compassionate CAREGivers who share our dedication to enhancing the lives of aging adults and their families. Services span the care continuum, from companionship and personal care to specialized Alzheimer's care and hospice support.

Caring for others is part of our DNA, and that includes caring for your career. The network provides best-in-class training, education, and opportunities for career advancement. It also offers you the opportunity to be part of a supportive family-like culture where you're encouraged to talk with your local office for support, share stories, and seek guidance.

About the job:

The Engagement Coordinator is expected to perform a variety of duties for the engagement of Care Professionals. The Engagement Coordinator is expected to meet the needs of the Care Pros and develop and maintain a workplace culture that retains quality Care Pros.

Duties and Responsibilities:

• Schedule and assist with Care Pro training including training required to meet company Standards and additional optional training.
• Review Care Logs for any anomalies and contact pertinent parties by phone and email.
• Schedule and conduct Care Pro engagement meetings.
• Monitor clock ins and notify appropriate persons when CG is late, etc and follow-up with CG and/or client
• Develop engagement strategies that utilize the 5 Care Pro needs to promote Care Pro retention and satisfaction.
• Work in partnership with the Scheduling and recruiting Departments to review Care Pro schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Prepare and publish the monthly newsletter within the deadline.
• Assign monthly Empower CEU’s to all care pros and ensure they are paid for the training.
• Plan and successfully execute all Care Pro meetings.
• Following the company Standards; conduct reference checks, work verifications, and drug screens on all Care Pros.
• Alert at risk expired certifications to RRC.
• Assist with New hire onboarding and orientation.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities: 

• Conduct client/Care Pro introductions as needed.
• Assist when scheduling needs arise such as immediate call offs or all hands on deck
• Answer each employment inquiry in a friendly, professional, and knowledgeable manner. 

Requirements:

• At least 2 years of experience in managing and assisting employee concerns
• WellSky/ClearCare experience is required
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Knowledge of the senior care industry is a plus
• Must have computer skills and be proficient in Excel and Word

LOOKING FOR FILIPINO CANDIDATES

Position : Scheduling Coordinator

Working Hours : Monday-Friday; 8-5 CST with 1 hour lunch 

Salary Range : $1,000-$1,500/ mo

Holiday : TBD

About the company:

The company is the world's leading provider of personalized in-home care services. We have over 1,100 independently owned and operated franchise offices worldwide that employ compassionate CAREGivers who share our dedication to enhancing the lives of aging adults and their families. Services span the care continuum, from companionship and personal care to specialized Alzheimer's care and hospice support.

Caring for others is part of our DNA, and that includes caring for your career. The company provides best-in-class training, education, and opportunities for career advancement. It also offers you the opportunity to be part of a supportive family-like culture where you're encouraged to talk with your local office for support, share stories, and seek guidance.

About the job:

Responsible for scheduling clients and Care Professionals in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Duties and Responsibilities:

• Schedule and assist with Care Pro training including training required to meet company Standards and additional optional training.
• Review Care Logs for any anomalies and contact pertinent parties by phone and email.
• Schedule and conduct Care Pro engagement meetings.
• Monitor clock ins and notify appropriate persons when CG is late, etc and follow-up with CG and/or client
• Develop engagement strategies that utilize the 5 Care Pro needs to promote Care Pro retention and satisfaction.
• Work in partnership with the Scheduling and recruiting Departments to review Care Pro schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Prepare and publish the monthly newsletter within the deadline.
• Assign monthly Empower CEU’s to all care pros and ensure they are paid for the training.
• Plan and successfully execute all Care Pro meetings.
• Following the company Standards; conduct reference checks, work verifications, and drug screens on all Care Pros.
• Alert at risk expired certifications to RRC.
• Assist with New hire onboarding and orientation.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities: 

• Conduct client/Care Pro introductions as needed.
• Assist when scheduling needs arise such as immediate call offs or all hands on deck
• Answer each employment inquiry in a friendly, professional, and knowledgeable manner. 

Requirements:

• At least 2 years of experience in managing and assisting employee concerns
• WellSky/ClearCare experience is required
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Knowledge of the senior care industry is a plus
• Must have computer skills and be proficient in Excel and Word

Salary: P465 - P520 per Hour

Schedule: Monday and Friday only (4 hours a day)

What are we looking for?

Skills Required:

• Bachelor’s degree in Business Administration, Management, or related field preferred.
• Minimum of 3 years of experience as an executive assistant or in a similar role, for executive level personnel in a virtual setup
• Able to support 2 or more C-Level executives simultaneously.
• Exceptional organizational and time-management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and prioritize tasks effectively.
• High level of professionalism and confidentiality.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.

What will you do?

• Administrative Support:
• Manage and maintain the CEO's and COO's calendars, including scheduling meetings, appointments, and travel arrangements.

• Coordinate and manage logistics for meetings, conferences, and events.

• Prepare and edit correspondence, reports, presentations, and other documents as needed.

• Meeting Coordination:
• Organize and prepare agendas, materials, and minutes for executive meetings.

• Ensure that the CEO and COO are well-prepared for meetings by providing relevant information and documentation.

• Follow up on action items and deadlines from meetings to ensure timely completion.

• Travel Coordination:
• Plan and coordinate domestic and international travel itineraries, including flights, accommodations, transportation, and visas.

• Prepare door to door travel itineraries

• Prepare travel expense reports and ensure timely reimbursement.

• Project Management:
• Assist with special projects assigned by CEO / COO

• Conduct research and gather information to support decision-making and strategic planning

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client evaluates and enhances refinery assets with strong fundamentals by implementing strategic improvements in gross refinery margin capture, operational performance, energy intensity, operational availability, non-energy cash operating cost, and health safety performance. The company’s goal is to drive best-in-class operational performance, ensuring competitiveness within the industry. They identifies and seizes opportunities for decarbonization investments while aligning with its focus on environmental stewardship.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.