• You will identify the best experts among freelancers and development companies for our internal and external customers
• Your responsibilities include the acquisition and support of customers in the field of digital solutions
• You will be in charge of the process from the first contact with the customer to coordination, offer calculations and the creation and finalization of offers, including the creation, maintenance and management of leads and opps, both for freelancers and customers.
• Review of requirements and general conditions for the legally compliant use of freelancers in customer projects
• Active sourcing of freelancers - advertising of projects on online platforms, direct contact with freelancers as well as pre-selection and profile creation
• First point of contact for freelancers and clients for all administrative issues during the entire duration of the project
• Project creation, maintenance and management in various software tools as well as budget monitoring, invoicing and auditing
• Structuring, standardization and optimization of existing workflows as well as constant exchange with the development team for digital/automated implementation on the LegendsLab platform.
• Interact with marketing to attract talents and customers

• Support all commercial tasks in the areas of sales, project and cost center.
• Responsible for the commercial planning of projects in various tools.
• Support controlling on project, program and cost center level and monitor project budgets, check incoming invoices and prepare outgoing invoices.
• Support the preparation of offers, documentation, preparation and follow-up of customer meetings.
• Act as contact person for freelancers and service providers for questions regarding invoices, orders and budgets before and during the entire project.
• Support in marketing activities such as social media posts and reach-out to potential partner through emails, Linkedin, …
• Support the global team in various day-to-day tasks
• Create reimbursement claims for travel expenses

• Lead the reservation team, providing guidance, training, and performance evaluations
• Manage all aspects of the reservation process, including phone, internet, and email bookings
• Implement and maintain policies to optimize room sales and occupancy rates
• Collaborate with other departments to enhance guest experience and streamline operations
• Monitor reservation trends and provide insights for strategic decision-making
• Handle complex inquiries and resolve customer issues promptly and professionally
• Ensure compliance with company standards and industry regulations

• Responsible for the timely and accurate filing and payment of national taxes (e.g., income tax, value added tax, withholding taxes, among others)
• Facilitate and assist in the external and internal tax audits
• Address and manage tax notices and assessments, including coordination with examiners, review of document and schedules prepared by the team, and the check of the propriety of the assessment findings
• Prepare and update tax filing calendars for all the stakeholders across the company
• Assist in the preparation of Transfer Pricing Documentations (if necessary)
• Keep abreast of appropriate tax regulatory changes impacting assigned entities and translate changes into the processes and systems to ensure compliance
• Ensure final returns, working files and other related documents are stored on GDRIVE and determine if there are documents required by country law to be archived physically or electronically.
• Address the issues noted during day-to-day activities and review recommended solutions
• Help in training the different stakeholders in enhancing their tax awareness and consciousness towards the company’s compliance with national tax laws
• Perform other tasks assigned by the Finance Director and/or Group Tax

Lead all commercial aspects for an assigned group of clients in order to grow existing clientele base as well as identify new business so as to achieve planned financial objectives and other operational performance indicators.

Responsibilities

Business Development

• Achieve revenue, profitability, quality, speed of delivery, productivity and client satisfaction targets as well as other related business development objectives as assigned
• Maintain and further foster relationships with current clients
• Develop plans to cross-sell and introduce new services to current clients
• Conduct thorough business development processes to identify incremental revenue opportunities from new clients, beyond the base
• Increase company exposure through participating in associations, webinars and/or seminars
• Contribute to the short-term strategies and business plans for the growth of Business Unit based on global and regional / sub-regional directions
• Provide continuous feedback on competitive activities within assigned clients

Financial Management

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
• Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the division
• Monitor the actual financial performance against budget/forecast and ensure the implementation of appropriate actions that will lead to the achievement of the financial targets
• Ensure proper pricing and contracts are completed and approved according to company's policies and guidelines

Client Servicing

• Implement Joint Business Plans (JBPs) that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
• Lead all commercial aspects with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
• Ensure adherence to the company policies on business conduct/ethics when servicing clients are being observed by the entire division

Product Enhancement:

• Identify the client needs: situation/competitor assessment, need assessment, potential solutions
• Participating in creation of the PE plan & timeline: communicating the voice of client
• Develop the pricing proposal & commercial approach with the RI Leader
• Support the proper communication of the new product and its benefits with clients

Organizational Management and Development

• Participate in local and cluster initiatives as part of continuing leadership development
• Work across functional business units to support organizational initiatives and business needs
• Promote inter-departmental and inter-divisional communications and teamwork

A Little Bit About You

Curiosity drives your interest in what moves the market. A proven commercial leader, who can build and execute a sales strategy and plan, and be accountable for sales operations, such as forecast and pipeline management. You thrive in a fast-paced sales environment, have exceptional commercial acumen and very strong client relationship and negotiation skills. A proven people leader, who is passionate about developing and growing talent, who has a track record of building morale and high team engagement. You are a team player who has the ability to collaborate with peers and contribute to the success of NielsenIQ  

Primary Responsibilities  

In-charge for performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures. 

Specific Responsibilities  

• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests, and Analyses and in accordance with the QMS and Safety Polices defined in the Safety Manual. 

• Performs preparation of reagents and test solutions and standardization of volumetric solutions in accordance with the standard test methods. 

• Participates in various proficiency / correlation programs. 

• Operates and maintains equipment used in performing analyses. 

• Reads, understands, and follows proper standard operating procedures 

• Analyzes and interprets standard laboratory test results including statistical quality control charts and uncertainty of measurements 

• Prepares and updates reports related to the analyses performed including statistical quality control charts and uncertainty of measurements for routine tests. 

• Signs worksheet and job instructions. 

• Maintains routine documentation, including worksheets, log sheet entries, sample documentations, etc. Records data precisely and accurately. 

• Coaches lab analysts I, lab technicians, lab aides and OJTs on the performance of test, analyses, and sample preparation. 

• Maintains workplace in a safe and orderly condition. 

• Prepares purchase request for laboratory supplies 

• Requests for cash advance subject to review of immediate superior and approval of Laboratory Operations Manager 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in  meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

• •   Deliver world-class customer service through monitoring and coaching teammates

  •   Champion a world-class Employee and Customer experience

  •   Promote employee Engagement

  •   Facilitate career development among team members

  •   Delivery of service level, coaching, budget (overtime, handle time, etc) and other key metrics

  •   Ensure Attendance and Adherence expectations are met

  •   Partner with workforce planning teams to deliver around-the-clock support 

  •   Actively participate in hiring and development of support and mentor staff members

  •   Partner across teams and departments for process improvement

  •   Goal setting with peers

  •   Partner with Teammates to agree on and monitor Performance plans

  •   Participate in and lead customer experience calibration sessions

  •   Conduct regular evaluations and provide performance and behavior feedback to Teammates

  •   Coach for consistent improvement

  •   Compliance to Key Controls, timekeeping and other policies

  •   Demonstrate and model Visa behaviors 

  •   Execute Leadership strategies and tactics

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Octal Philippines Inc. is seeking an experienced AWS Engineer to join our innovative team. In this role, you will be responsible for designing, implementing, and maintaining cloud-based solutions on the Amazon Web Services (AWS) platform. A successful candidate will have a deep understanding of cloud infrastructure, possess strong problem-solving skills, and have experience with various AWS services and tools.

Requirements:

• Bachelor's degree in computer science, Engineering, or a related technical field, or equivalent practical experience.

• Proven experience in a Site Reliability Engineer or similar role, with a focus on designing and implementing scalable systems.

• Strong proficiency in programming languages, scripting and automation (Java, ReactJS, etc.).

• Experience with cloud platforms such as AWS, Azure, or GCP, and container orchestration tools like Kubernetes.

• Deep understanding of networking, system administration, Windows, and Linux/Unix-based environments.

• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.

• Strong communication skills and the ability to work effectively in a collaborative team environment and to stakeholders

Preferred Qualifications:

1. Master's degree in computer science, Engineering, or a related technical field.

2. Certification in cloud platforms or DevOps methodologies (e.g., AWS Certified DevOps Engineer, Google Professional Cloud DevOps Engineer).

3. Experience with CI/CD pipelines and configuration management tools (e.g., Ansible).

4. Knowledge of monitoring and logging tools such as Prometheus, Grafana, ELK stack, etc.

5. Experience with Agile/Scrum methodologies and practices

Communication Allowance, Health & Life Insurance & Others

• Will be the main point person for any client concerns in the project
• Manage the delivery / time line of the fixes.
• Maintains / Builds good relationship with client
• Pro-actively provides status report to client and to SXI management
• Acts as a go-to expert for escalated clients calls and keep abreast with product and process updates and / or changes that affect customer service
• Is accountable for the team’s day-to-day activities and the achievement of established service promises at the individual and at the team level
• Will establish & document the operational process for the Customer Support.

EXPERIENCE

• Candidate must possess at least a Bachelor’s degree in Computer Science

• Has project management experience minimum of 3 years

• Has application production support experience minimum of 3 years

• Exceptional analytical and problem solving skills

• Preferably trained in ITIL Service Management

• Has experience working on production support ticket tools such as Jira Service Management, Service Now, etc.

• Excellent English communication skill both in speaking and writing

• Should have experience or familiarity with deposit, loans and tellering

• Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency

• Proven ability to work in fast paced dynamic environments where decisions are made without compromising on client’s experience and financial losses

The SR. JAVA DEVELOPER at Octal Philippines Inc. will be a critical member of our software development team, tasked with designing, developing, and maintaining high-quality Java applications. With a focus on performance and scalability, the ideal candidate will not only contribute proficient coding skills but also lead efforts in code reviews and architectural discussions. Responsibilities will include collaborating with team members, participating in Agile methodologies, and ensuring best practices are followed throughout the software development lifecycle.

• Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
• At least 5 Year(s) of working experience in the related field is required for this position.
• Degree in Computer Programming or 2 year(s) of relevant work experience as Team Leader is a plus
• Work experience in Banking Industry is an advantage FUNCTIONAL RELATIONSHIP Develop and maintain effective, collaborative relationships with the following: Internal (within Post)
• President
• Vice-President
• Consultant External (outside Post)
• Vendors/Contractors
• Clients
• Partners

Join Octal Philippines Inc. as a Network Engineer where you will play a crucial role in the design, implementation, and management of our network infrastructure. In this position, you will be responsible for ensuring the reliability and efficiency of our network services, responding to incidents, and executing changes effectively for streamlined operations. You will work closely with cross-functional teams while providing innovative solutions and optimizing our network performance.

• • Graduate of BS degree, preferably in Engineering, Computer Science, Information Technology, Electrical Engineering, Electronics and Communication Engineering, or other related field
• • 3-7+ years in the following:
• • Network engineer / operations in a multi-site, multi-national company. o Building and supporting LANs, MANs, WANs, VPNs, and remote access solutions in a variety of topologies in a multi-vendor environment.
• • Competency in at least three Products (WAN, LAN, WLAN/Wireless, Data Center, Security, Voice).
• • Competency in at least one Technical Domain in each Product listed.
• • Competency in multiple Tech Domains in at least one Product.
• • Can troubleshoot across any part of the network; from end-to-end network.
• • Competency in internally managed parts of the network.
• • Full comprehension of the design of a given Tech Domain.
• • Ability to implement and support something in given Tech Domain (if given a product, platform or solution).
• • Can execute simple to moderately complex changes as explicitly directed by Project Engineer or Architect.
• • Writes Project-related documentation including technical design plans, cost summaries, implementation plans, and Operations handoff documentation.
• • Experience with high end Layer2 and Layer3 Switching platforms such as Cisco Nexus, Catalyst and Arista Networks
• • Hands-on experience with Cisco IOS, NX-OS, IOS-XE, IOS-XR routers.
• • Hands-on experience with Network segmentation and Endpoint security.
• • Next-Generation Firewalls (NGFW) preferred (eg Fortinet, etc)
• • Knowledge of Network Access Control and Zero Trust Network models
• • Deep Understanding of various network protocols such as OSPF, BGP, MP-BGP, VRFs, MPLS, EVPN/VxLAN, QoS
• • High level understanding of Datacenter Virtualization and virtualized workload mobility
• • Advanced knowledge of Multicast
• • Knowledge of F5 Load Balancers (physical and virtual)
• • An understanding of Network monitoring, analysis, and management with tools such as DNA Center/Assurance/Spaces, Cisco Prime, Solarwinds, Arista Cloudvision, and/or other Network monitoring tools.
• • Advanced troubleshooting skills
• • Cisco Certified Network Associated (CCNA) required
• • Other preferences: o Public and Private cloud knowledge
• a. Python / Ansible and any relevant hands-on Network automation experience
• b. Project management skills
• c. Cisco Certified Network Professional (CCNP) and/or Internetwork Expert (CCIE)
• d. Media/Entertainment/Video Distribution/Broadcast/Finance/Banking industry experience, but not required

Octal Philippines Inc. is seeking a skilled Business Analyst to join our dynamic team. In this role, you will be responsible for liaising between business stakeholders and technical teams to identify and document business needs and system requirements. You will play a critical role in analyzing operational processes, recommending improvements, and ensuring that technology solutions align with business objectives. Your ability to translate complex data into useful insights will be invaluable in driving informed decision-making.

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum of 3 years of experience in ERP system analysis and implementation.

• Strong understanding of business processes and ERP systems.

• Proficiency in ERP software such as SAP, Oracle, or Microsoft Dynamics.

• Excellent problem-solving and analytical skills.

• Strong attention to detail and accuracy.

• Ability to work effectively in a team environment.

• Excellent communication and interpersonal skills.

• Experience with system documentation and user training.

• Knowledge of SQL and database management.

• Ability to manage multiple projects and priorities.

• Familiarity with data security and compliance standards.

• Strong organizational and time management skills.

• Ability to work under pressure and meet deadlines.

• Willingness to stay updated with the latest ERP technologies and trends.

• Create internal and external business updates/presentations
• Lead acquisition and onboarding of new suppliers
• Keep track of day-to-day supplier operations including but not limited to: Payment Tracking, PO
• and delivery monitoring, and supplier concerns
• Bridge between internal and external stakeholders

We are looking for a Campaigns Marketing Manager for DMart to join our growing business!

Responsibilities

1. Campaign Planning & Execution:

• Strategy Development: Lead the creation and execution of integrated marketing campaigns to support business objectives, such as increasing online sales, launching new products, or driving customer loyalty.

• Campaign Calendar: Develop and manage a campaign calendar to ensure timely and effective execution of seasonal and promotional marketing activities. 

• Cross-Channel Marketing: Plan and execute campaigns across multiple channels, including email marketing, paid search, display ads, social media, influencer partnerships, content marketing, and in-app promotions.

• Promotions & Offers: Design and implement promotional strategies (discounts, bundles, flash sales, etc.) to incentivize purchases and increase customer acquisition and retention.

2. Data-Driven Campaign Optimization:

• Analytics & Reporting: Analyze campaign performance using tools like Google Analytics, social media insights, and eCommerce platform data. Provide regular performance reports to senior leadership, highlighting key metrics (ROI, customer acquisition, conversion rates, etc.).

• A/B Testing: Continuously optimize campaigns through A/B testing, learning from user behavior to refine targeting, messaging, and design for higher engagement and conversion.

• Customer Insights: Leverage customer data and market research to segment target audiences, refine messaging, and tailor campaigns based on customer preferences and behaviors.

3. Cross-Functional Collaboration:

• Category and Commercial Team: Work closely with the Category and Commercial Team to ensure that the right products are promoted, and that campaigns align with product availability, pricing, and inventory management.

• Marketing Team: Partner with the Marketing team to develop high-quality, on-brand campaign assets, including ads, email templates, banners, and social media content.

4. Brand Building & Customer Engagement:

• Brand Consistency: Ensure that all campaigns align with the company’s brand voice, messaging, and values. Maintain a cohesive brand experience across all touchpoints.

• Customer Retention: Develop and execute customer retention campaigns (loyalty programs, re-engagement strategies, etc.) to increase lifetime customer value and foster long-term relationships.

• Community Building: Use social media and email channels to engage with customers, create brand advocates, and foster a sense of community around the brand.

5. Budget Management:

• Campaign Budgets: Manage campaign budgets effectively, ensuring that resources are allocated appropriately to maximize ROI and campaign success.

• Cost Efficiency: Track spend across all marketing channels and optimize for cost-effectiveness, ensuring marketing efforts are driving measurable results within budget constraints.

7. Market Research & Competitive Analysis:

• Market Trends: Stay up-to-date with industry trends, consumer behavior, and competitive activity in the grocery Quick Commerce space.

• Competitive Benchmarking: Analyze competitor campaigns and identify opportunities for differentiation and improvement in campaign strategies.

• Prepare calculations, filing, and remittance of all related taxes to ensure compliance with tax rules and regulations.
• Manage tax requirements on refund claims, Tax Treaty Relief Applications (TTRA)  and responding to letters/notices from the Bureau of Internal Revenue (BIR).
• Provide advice and guidance on tax-related queries to help minimize risks or maximize tax-saving opportunities.
• Perform the balance sheet reconciliation for tax related accounts
• Assist in internal and statutory audits by providing necessary documentation and addressing inquiries.
• Oversee the renewal of business permits and other municipal tax requirements.
• Conduct tax update training sessions for relevant stakeholders.
• Provide support for the financial planning and forecasting of tax related disbursements
• Liaise with Corporate Secretary for the preparation and handling of legal documents
• Work closely with the Asia and International tax teams requiring PH assistance
• Preparing ad-hoc non-recurring report as and when required internally by management

Shift: Night Shift

The BI developer will be responsible for the development, delivery, and maintenance of business intelligence applications and solutions. The position will include ongoing project-based development work, the delivery of scheduled reports, ad-hoc report development and enhancements, and day-to-day support of existing applications and reporting solutions.

The BI Developer works in all phases of reporting application development including design, installation, configuration, physical and logical database design, performance tuning, writing stored procedures and triggers, maintaining security, troubleshooting, providing advanced support. The BI Developer will support multiple application environments.

Qualified candidates must be highly knowledgeable of design and administration best-practices. Extensive hands-on experience is required. We are looking for a person who can solve problems and work independently. The ability to translate user requirements into a design which facilitates user access/reporting is also critical.

• Perform analysis, design, development, and testing activities in support of enterprise reporting, Business Intelligence, and data analytics solutions across a wide range of business and operational functional areas
• Assist with the design, development, and deployment of next generation data warehouse and tools to support long term information delivery and data visualization needs.
• Build and administer Microsoft PowerBI pre-production environments,
• Own the development and ongoing maintenance/enhancements of business reporting systems
• Design, develop, test and implement scheduled report deliveries, utilizing automated delivery capabilities.
• Design, develop, test and implement scheduled data integration (ETL) deliveries.
• Write complex SQL queries to implement performant data integration and reporting solutions
• Focus on information/data quality by continuously evaluating data standards and data profiling
• Collaborate with Business Systems Analyst and Quality Assurance engineers to build compliant and quality solutions
• Provide operational support for new and existing BI and data warehouse components.
• Setup and maintain documentation and standards.
• Proactively identifies issues and concerns to management.
• Work as part of a team and provide 24x7 supports when required

• Manages the Pastry Team by supervising the function of the bakery, maintaining quality and consistency of production, and monitoring all culinary expenses.
• Maintains and sets sanitation, hygiene, and safety standards in the kitchen, ensures that culinary areas have established current standardized recipes, and devises new and innovative presentations and recipes for baked items. 
• Conducts training, coaching, mentoring, and all other necessary functions for the department.

• Engages with daily operations of outlet services such as but not limited to effectively handling customer concerns, implements standards of service for guests, and maintaining cleanliness and condition of work areas.
• Coordinates seating, flips tables, escorts guests to their tables, and works closely with servers and bus persons to provide assistance.
• Organizes outlet reservations and provides prompt, courteous and efficient food and beverage service.

• Manage and enhance the work relationship with the 50-80 partner restaurant chains through regular, personal contact with the restaurant manager.
• Negotiate exclusive deals and marketing ads with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
• Improve the aftersales process and care by helping partner restaurants with any issues they may encounter on the portal, with devices, any other operational issues they may encounter.

• Perform basic HR systems (Workday) requests and transactions by following standard methodologies resolve HR systems related tickets
• Process assigned bulk requests.
• Escalates complex HR systems queries to the back-end support (Workday) or senior members of the group as necessary.
• Ensures all BPAA transactions are completed within SLA
• Provide standard systems guidance and walkthrough to support customers as required
• Update the contact center ticketing system for assigned transactions.
• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Perform multiple routine/ad hoc tasks in compliance with service level agreement, process, policies, and procedures.
• Provide input to the completion of incident reports
• Able to process straight forward Workday transactions in line with the DTPs
• Contribute to SOP/DTP maintenance by escalating any discrepancies between the documents and current process(es) as they are performed, and update documents as requested. 
• Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participate on CI project team to optimize processes.
• Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e., GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated

Responsible for ensuring the Service Level Agreements are met

Provides support for calls, chats, and case resolution in both English and Spanish.

Handles basic to intermediate translation requests between English and Spanish.

• Manage and oversee GCD services for a portfolio of clients, ensuring the smooth running of day-to-day relationships with Cluster and the timely and accurate delivery of client reporting and information.
• Form an effective working relationship with the cluster. To be able to leverage these relationships to effectively resolve issues and provide solutions for all breaches, complaints, or errors
• Develop and implement tailored strategies for clients to ensure GCD's smooth operation.
• Ensure target KPIs of the team are met.
• Create and execute action plans to tackle identified issues, risks, and bottlenecks.
• Report directly to the Head of Delivery on team performance and concerns with solutions for any issues or problems arising in the office.
• Coordinate and collaborate with other departments, (i.e. BAT, GPT, IT), as required.Accounting graduate with 10+ years of relevant accounting experience
  At least 5+ years of supervisory experience
  Fund Industry Experience is required

The Active Directory Administrator/Officer ensures availability and reliability of in maintaining the stability and performance of our IT systems. You will be responsible for administration of Active Directory/Group Policy and maintaining the servers and related components to identify and resolve potential issues before they impact our productions. The accountability list specific to the individual will be provided by the hiring manager.

Responsibilities:

• Create/Delete, modify, and troubleshoot Group Policies
• The Active Directory / Group Policy Administrator will support the day-to-day operations of multiple Active Directory Environments, to include proper functioning of the systems, the health of multiple forests, view logs, and troubleshoot problems as they arise
• The Administrator will keep the Active Directory environment up to date with the latest Microsoft updates/patches.
• Fulfills work requests and resolves issues presented to the team through our corporate Service Desk Management tool for work prioritization and tracking.
• Identify and resolve incidents or problem within the target service level agreement (SLA)
• Assess risks and provide controls or mitigations to come up actions that will lower the possibility of operational disruption garnered from monitoring systems, operational incidents, and other sources.
• Reviews, identifies, and recommends enhancements to work processes, outputs and standard with other departments or sections within the group in accordance with best practices.
• Adhere to the organization, information technology, and Security policies and quality procedures.
• Monitors and ensures configuration items are updated.
• Adhere to change management process and procedures.
• Adhere to project timelines and ensure that statuses are up-to-date and executed and all processes required to complete tasks are followed correctly.
• Manage operations and assists on projects related to systems integration supporting IT Services.
• Consult and inform section/department manager regarding operational or project activities that requires attention such as incidents, needed resources, or information.
• Participates on disaster recovery or business continuity planning, testing and execution.
• Review, identify, and recommends processes with regards to disaster recovery or business continuity as part of the continuous improvement associated with planning, testing and execution.
• Maintains backups and access to IT services related components.
• Review, identify, and recommend processes with regards to COBIT framework as part of the continuous improvement associated with planning and execution.

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• At least 4 years’ experience in an organization with a large level, 24x7, mission critical operations environment supporting enterprise systems.
• Able to troubleshoot complex Active Directory problems, develop effective solutions, and work with teams to implement remedies.
• Good verbal and written communication and listening skills; computer literate, detail oriented and meticulous, accounting-related technical skills and knowledge; basic program facilitation, presentation skills, knowledgeable in software development life cycle, knowledgeable in training needs analysis, conceptualizing training plan and assessment of training programs. Ensuring maximum efficiency, effectiveness, flexibility and responsiveness to the assessment, design and implementation.
• Self-motivated, multi-task oriented, high maturity level, physically and mentally healthy, above average work ethics
• Strong communication and teamwork abilities.

• Government Mandated Benefits
• HMO
• Leaves

As an End-User Helpdesk Agent, you will be primarily responsible for providing frontline user management and customer support. The End-User Helpdesk Agent efficiently provides support to customers, is a flexible problem-solver, and is confident at providing solutions. You investigate if you do not have enough information to resolve customer inquiries and complaints. At the same time, you are patient, empathetic, and very communicative with others. The End-User Helpdesk has at least basic computer skills and the capacity to stay focused in a busy work environment. The service runs 24 x 7.

Key Tasks and Responsibilities:

• Process User Management/UMT worklist requests within SLA
• Provide updates to the Sponsors, Implementation Managers, and other relevant teams on the creation/maintenance of all client-supported product accounts.
• Follow strict instructions on the creation/update of all client-supported product accounts as specified on Helpdesk Briefs/Communication Plans for each trial.
• Communicate with the Sponsor via email regarding issues on the creation/maintenance of all supported products and follow up on resolutions in a timely fashion and ensure communication is accurate both verbally and in writing.
• Ensure that all data is entered/updated correctly in the CRM system.
• Perform database system performance reporting tasks.
• Root Cause Analysis ticket owner for alerts and errors generated by the various products supported.
• Complete QC activities for User Management activities completed by other Helpdesk Administrators
• Complete Site Allocation for all client-supported product Users in a timely fashion.
• Escalate promptly to Shared UM TL any issues with the completion of User Management or compliance with SLA.
• Ensure compliance with customer Data Privacy and Security Policy
• Perform other administrative tasks as required.

Skills/Attributes Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Technical:

• Good working knowledge of Microsoft Office tools (Word, Excel, OUtlook, etc.)
• Computer and Internet-savvy
• Call/Contact Center ticketing tools, i.e., Zendesk, Salesforce (or similar CRM platform)
• Call/Contact Center call management tools, i.e., Avaya, 8x8 (or similar) is advantageous

Behavioral:

• Positive and enthusiastic personality and approach to work
• Ability to take right decisions, strong sense of ownership and accountability
• Ability to apply creativity to resolving problems
• Organized, accurate, with ability to multi-task
• Excellent written and verbal communication
• Willing to lean new skills and grow with the company

Qualifications:

• At least High School diploma or equivalent
• User Management or Data Entry experience for at least 1 year
• Previous experience in SSC/BPO and Customer Service is nice to have
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels

As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.

We also reward of our staff with great benefits including:

• Competitive compensation packages
• HMO/Medical and dental coverage
• Life insurance
• Non-taxable allowances
• Night differential
• And much much more!

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

• Serves as the primary contact for customer issues via email and inbound telephonic support in Spanish and English
• Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution
• Meets standards of job, such as quality standards, adherence to schedule and average handle time
• May provide guidance and/or mentoring to less experienced associates
• Other related duties assigned as needed

What you bring

• 1 year or more experience working in a Spanish Campaign in a Call Center
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communications skills in both English and French REQUIRED
• Computer navigation and operations skills
• Ability to work both independently, as well as in a team environment
• Willingness to learn and to be open to feedback

Added bonus if you have

• Banking related industry experience
• Demonstrated success in a dynamic environment; ability to adapt to rapid change

What we offer you

• A fantastic range of benefits including medical, dental, vision, and paid vacation
• Great workspace with dedicated and motivated colleagues
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A variety of career development tools, resources and opportunities

A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass