Position Description

The Merchant Support Team Lead position will be part of our Award-Winning Customer Support team and will be responsible for managing a team of approximately 15 Merchant Support Representatives taking inbound merchant requests through telephone calls, emails and chat sessions.

Specific Responsibilities will include:

• Ensures that staff performance is in compliance with established procedures and meets or exceeds departmental performance standards.

• Provides daily direction and communication to representatives.

• Provides feedback, coaching and training to meet performance objectives.

• Provides statistical, performance feedback, coaching and development on a regular basis to each representative. Writes and administers performance reviews for skill improvement.

• Conducts regular call evaluations and audits to monitor team member’s adherence to quality and departmental policies on customer interactions.

• Addresses disciplinary and/or performance problems according to company policy. Prepares and communicates documentation with representatives. Makes effective/appropriate decisions relative to corrective action as required.

• Shares continual responsibility for deciding how to manage representatives ensuring customer requests are handled efficiently and effectively.

• Ability to handle and resolve escalated customer concerns.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

The data analyst is responsible for collection, organization, scrubbing, interpretation, analysis, documentation and dissemination of cat modeling exposure and results. The candidate will process insured exposure schedules to ensure data integrity through queries, views and reports. This candidate will provide underwriting support as part of the US CAT Modeling team.

• Interpret data, analyze results and provide ongoing reports
• Develop and implement data cleansing techniques and strategies that optimize workflow efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze and interpret trends or patterns in exposure and loss data sets
• Filter and scrub data, evaluate for performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

The data analyst is responsible for collection, organization, scrubbing, interpretation, analysis, documentation and dissemination of cat modeling exposure and results. The candidate will process insured exposure schedules to ensure data integrity through queries, views and reports. This candidate will provide underwriting support as part of the US CAT Modeling team.

• Interpret data, analyze results and provide ongoing reports
• Develop and implement data cleansing techniques and strategies that optimize workflow efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze and interpret trends or patterns in exposure and loss data sets
• Filter and scrub data, evaluate for performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, enabling our client facing teams to deliver and scale new products, services and initiatives into the market.

The Client Configuration Management (CCM) team provides client configuration and implementation expertise involving a unique set of skills with highly specialised knowledge of complex systems and applications as it relates to Client programs, transaction processing/routing and its implications to clients and cardholders. Clients include financial institutions, merchants, third party processors, non-traditional clients, state-owned entities, and direct connect merchants.

What an Implementation Analyst does at Visa:

An Implementation Analyst is a client facing and an individual contributor role responsible for managing non-routine configuration activities along with identifying and resolving issues of low to mid complexity. This position is at a professional level and requires an individual to work independently while receiving moderate guidance.

In this role, you are expected to:

• Provide dedicated implementation and configuration support to assigned Visa clients within a market and/or support to assigned countries/markets.
• Manage multiple types of configuration requests in support of client and Visa initiatives. Such as the addition of new system parameters to rollout a new service. This involves the coordination and prioritization of resources and tasks based on committed deliverable dates.
• Meet all milestones and deliverables in a timely manner.
• Coordinate directly with clients to understand program set up requirements and manage steps required to support all new card program installations, processor conversions and updates to existing programs without customer impact. This includes the setup of new products and services.
• Provide initial consultation and guidance on clients’ requests and needs, which also includes discussion of processing implications and completing questionnaires.
• Review, research, and analyze each client configuration request (i.e. Client Information Questionnaire) in detail to ensure completeness and accuracy. This includes highlighting discrepancies, inconsistences and incomplete information.
• Ability to translate technical information to business language in order for clients to gain a better understanding of the changes.
• Participate and/or Lead conference calls associated with client configurations – this may include internal and/or external clients.
• Ensure execution of all deliverables including ownership of implementation and packet management.
• Prepare accurate estimation and processing of billable tasks.
• Attends project kick off meetings with client and Visa project team.
• Prepare and maintain configuration checklists/profiles associated to assigned clients and/or markets.
• Provide problem resolution support for production and testing configuration changes.
• Report client incidents and manage to resolution.
• Provide 24 x 7 support for escalated inquires related to client configuration changes (i.e. cardholder declines from a new card program set up or testing interruptions).

• Responsible for the review and approval of other team members’ implementation work packets. These work packets represent the Visa system table changes involved within a client’s request and requires a review in multiple Visa applications.
• Provide responsive, accurate, and timely communications to internal and external stakeholders.
• Negotiate amongst various Visa teams and coordinate resources to ensure delivery on commitments.
• Facilitate any emergency requests and coordinate internal resources (i.e. real time changes with network operations).
• Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Account Management, Project Management, & Testing).
• Represent customer system and operational requirements to internal Visa organizations.
• Provide training (and share knowledge) to internal and/or cross-functional teams and external clients, as applicable.
• Contribute to department processes and procedures.

Why this is important to Visa

The Implementation Analyst (individual contributor) develops configuration expertise in the overall set up of client programs from a business, client and technical perspective within Visa. Clients include financial institutions, third party processors and non-traditional Fintech clients. This role is responsible for providing functional and technical consultative support to internal and external stakeholders for low to mid complexity programs, projects and other implementation activities for clients.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team-oriented dedicated individual looking to land a Network Engineering position to design and execute new network solutions and maintain Pimico’s IT network infrastructure.

The Engineer, Network and Comms role is responsible for maintaining and administering the organizations’ computer networks which will include maintenance of computer networks, hardware, software and other related systems, performing disaster recovery operations, protecting data, software and hardware from attacks and replacing faulty network hardware components when necessary. The role will be working closely with users of the network to identify potential issues and fix existing problems.

Within the SFIA profile, the Engineer, Network and Comms must demonstrate Level 3 responsibilities.

JOB SUMMARY:

The Business Analyst role is responsible for providing necessary business analysis support from elicitation, analysis, and documentation of business needs and stakeholder requirements, solution requirements both functional and non-functional, and transition requirements relating to various software applications.

DUTIES AND RESPONSIBILITIES:

Business analysis

• Investigates business and operational needs, problems, and opportunities, resulting in the recommendation of improvements in automated and non-automated components of new or changed processes or systems

Business modeling

• Conversant with techniques covering a full range of modeling situations. 
• Models current and desired scenarios 
• Selects appropriate modeling techniques for meeting assigned objectives. 
• Gains agreement from subject matter experts to models produced. 
• Reviews resulting models with stakeholders and gains resolution to issues or needs.

Requirements definition and management

• Defines and manages scope, requirements definition, and prioritization activities for IT-related projects or change requests
• Follows the agreed standards, applying appropriate techniques to elicit and document detailed requirements. 
• Provides a constructive challenge to stakeholders as required. 
• Prioritizes requirements and documents traceability to source.
• Provides input to the requirements baseline. Investigates, manages, and applies authorized requests for changes to baselined requirements, in line with change management policy

Project Management

• Ensures tasks, milestones, timelines, resources, and other details are clearly communicated to the business owners
• Prepares and submits regular status reports to relevant stakeholders, indicating tasks completed, risk assessment, issues encountered and other items requiring management action
• Manages projects according to approved project management standards to ensure agreed scope, schedule, budget, and objectives are met

Ensures correct and timely Certificate of Conformity (CoC) issuance in relation to the productivity and quality targets of the Certification Center.

· Assess product and/or exporter risk levels, identification of product essential requirements and applicable standards following the Business Rules on conformity assessment, classification, import eligibility and process flows, Conformity Assessment Instructions (CAIs), and other related references.

· Provides quality and technically-based opinion on product standards and product classification and certification.

· Assists in the resolution of standards, classification and certification cases and other requests and or inquiries by utilization of technical expertise on specific goods or commodity

Summary Description

Responsible for all accounting-related activities, including managerial accounting, high level accounting and finance activities of the company. Ensures the company follows all reporting guidelines and procedures as well as tax compliance.

Key Responsibilities

Finance:

• Manage all accounting operations including Billing, A/R, A/P, GL, and Counsel, Cost Accounting, Inventory Accounting and Revenue Recognition.
• Coordinate and direct the preparation of the budget and financial forecasts and report variances.
• Prepare and publish timely monthly financial statements.
• Coordinate the preparation of regulatory reporting.
• Support month-end and year-end close process.
• Ensure quality control over financial transactions and financial reporting.
• Develop and document business processes and accounting policies to maintain and strengthen internal controls.
• Maintain internal safeguards for revenue receipts, costs, and team and organizational budgets and actual expenditures.
• In coordination with Regional Controller, establish financial and operating benchmarks, budgets, program monitoring, and reporting standards on bi-weekly, monthly and annual basis.

Tax Compliance:

• Develop the organization's tax compliance program to ensure all internal practices adhere to applicable laws, regulations and policies.
• Review and submission of reportorial requirements to the BIR and other regulatory agencies.
• Application of tax treaty reliefs and residency certificates to preferential tax availments.
• Review of Transfer Pricing Documentation (TPD) in coordination with external accounting firm.
• Overall management of tax accounting, corporate tax reporting, and coordination with the branch document controller for document archiving.
• Inspect legal means of reducing tax liability and analyze income tax deductions.
• Participate in the creation and implementation of the organization's tax strategy and guidelines.
• Managers and ensures company's use and compliance with tax incentives with PEZA and its regulations.
• Leads major tax-relevant projects/initiatives.
• Act as the company's representative for BIR meetings regarding tax audit and other related tax issues.

Tax Audits/Cases/Refunds:

• Management and coordination with external legal consultants for the efficient closure of BIR tax audits and local tax inspections and investigation, including cases pending with the courts.
• Responsible for overall management of VAT refunds with the BIR.
• Responsible for official correspondences with the tax authorities and regulatory agencies in matters of tax compliance and registrations/accreditations of the Company.

Tax Planning and Support/Risk Management:

• Conduct research and study on tax minimization and tax efficiency initiatives and management of any tax exposure of the company.
• Provides tax update, advisories and tax trainings for the employees.

Compliance:

• Review company internal controls, specifically the Financial Process Control Documentation.
• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

• Be open to implementing new system changes and enhancements into your department.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.

The AP Invoice Processor Specialist is responsible for thorough, accurate and timely processing of all invoices and/or employee-related non-payroll payments in accordance with the relevant policies, procedures, guidelines, and service level agreements (SLA) of APSSC. As the process experts/SME, assists AP Operations Supervisor in resolving complex issues and concerns and may be delegated to perform specific supervisory functions from time to time

INVOICE PROCESSING:

• Processes invoices/billing statements, non-payroll related expense reports/cash advances and other payment requests based on policies, procedures, work instructions and agreed SLA
• Records payable entries in the ERP system using correct cost center, GL account charging, & amount computation (i.e. correct application of VAT/withholding tax or prepayment)
• Executes the AP key controls (i.e. 3-way or 2-way matching, invoice workflow approval, validation of expense, etc.) in a thorough manner and secures required approval in writing for any exception/deviation
• Ensures compliance of company expenses to applicable policies and tax requirements (i.e. complete and valid supporting documents, amount limits, etc. )
• Adheres to service level agreements on the accuracy and timeliness of invoice processing and recording of AP entries
• Communicates issues to concerned supplier/employee in a timely manner and logs them in Service Desk system for proper tracking and monitoring of resolution
• Reviews resolution and ensure these are in order before re-processing the invoice/billing/payment request
• Generates payment proposal list and reviews items for payment related to transaction scope on or before agreed cut-off with AP Payment Processing Team
• Analyzes and resolves processing/compliance issues raised during quality reviews or audits and implements mitigating controls/actions to prevent the issues from recurring
• Monitors outstanding open invoices and conducts regular clean-up as needed (at least quarterly)

GENERAL

• Prepares and submits standard or ad hoc reports based on agreed timeline/SLA
• Performs regular coordination meetings with stakeholders to raise and address concerns noted during processing (i.e. Supply Chain, Department SPOC, key suppliers, etc.)
• Identifies, supports and executes process improvement initiatives related to process scope Page 1 of 5
• Acts as a back-up to the AP Invoice Processing Lead on certain tasks as authorized/delegated
• Acts as a process Subject Matter Expert (SME) and provides technical guidance to Analysts/Staff

Hi! We’re Smartsourcing, looking for a Junior Accounting Assistant who can work with us full-time and on-site!

Where? Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, Cebu

Be a part of the Smartsourcing crew !

Smartsourcing was born with the purpose of changing people’s lives. Our goal is not only to make sure businesses grow and succeed but also, that you love where you work and thrive. We recruit, train, and support you and provide great benefits. We take pride in the fact we are an award-winning organisation, hailed as one of the best employers and workplaces in Asia as seen on Great Place to Work and HR Asia.

Job requirements

As a Junior Accounting Assistant,

You will be responsible for assisting with various accounting tasks and financial record-keeping. You will work closely with the accounting team to ensure accurate and timely processing of financial transactions. The ideal candidate has strong attention to detail, excellent organizational skills, and a basic understanding of accounting principles.

Some of the things we’d expect you to do are to…

• Assist with accounts payable and accounts receivable processes.
• Prepare and process invoices, expense reports, purchase orders, and Cost of Goods & Services (COGS).
• Reconcile bank statements and credit card transactions.
• Assist with month-end and year-end closing procedures.
• Maintain accurate and up-to-date financial records.

We would need you to be or have the following…

Here’s why we think you’d love working at Smartsourcing…

At Smartsourcing, we’re all about fostering a positive work environment for you. We’re always looking for folks who are unafraid to be their absolute authentic selves because we value diversity and inclusion.

We’re proud to be a certified Great Place to Work. We believe that we can expect the best out of you only when you're happy with where you work and what you do. This is why It is so vital for us that you have a healthy work-life balance.

Some of our company perks include:

• Above-industry salary package
• Day Shift
• Fixed weekends off
• HMO coverage for you and your dependent/s after one (1) month
• Free lunch every day
• Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
• Subsidized gym membership at Anytime Fitness
• And so much more!

As Accounts Payable Support,

You will be providing financial, administrative and clerical support to the organisation. Your role is to complete payments and control expenses by receiving payments, plus processing, verifying and reconciling invoices. You will also highlight the day-to-day management of all payment cycle activities in a timely and efficient manner.

Some of the things we’d expect you to do are to…

• Take phone calls from suppliers.
• Prepare AP reports from Pronto.
• Prepare weekly payment forecast.
• Liaise with internal stakeholders to prioritise payments.
• Prepare ABA files for weekly pay runs.
• Reconcile supplier statements with their accounts on a weekly/monthly basis.
• Ensure all AP invoices are loaded into Redmap for approval.
• Ensure all AP invoices are coded appropriately in Redmap before posting to Pronto.

Hi! We’re Smartsourcing, and we’re looking for Accounts Payable Support who can work with us full-time and on-site!

Where?

The Client Care CX Team aims to empower the Client Care organization to sustainably reduce clients’ effort with fast, easy and effective service models and resolution. This team works with the different function leads of Client Care.

The CX Analyst is an individual contributor responsible for supporting the Client Care CX bodies of work. This role requires financial, operations, CX Center of Excellence, or contact center background.  The candidate must demonstrate capabilities to solve complex problems and take a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations. 

The role requires a keen insight into Client Experience data, best practices, and calls for project management skills, collaboration and partnership with business leadership across Client Care.

• Partnering with the Client Care leadership, Technology, and survey vendor to support Client Experience NPS survey initiatives.
• Leverage Data Analytics to provide actionable insights in improving NPS survey management and survey returns
• Strong Project Management skills to manage issues, and lead process improvements
• Executive communication that is able to tell a compelling story about the state of Client Experience surveys

This position is to be based in Pasay City, Philippines and may or may not present relocation or sponsorship assistance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Position Description:

The Customer Service Representative will be part of our award winning Customer Support team responsible for supporting the business and technical needs of our growing merchant base. As a Customer Support Representative, you will be assisting Authorize.Net merchants and partners with their payment gateway accounts through inbound phone calls.

Specific Responsibilities will include:

• Respond to incoming merchant and partner requests quickly, proficiently and professionally while meeting specific key performance indicators

• Answer merchant questions and resolve problems related to billing, account management, website integration, connectivity methods and other technical issues

• Thoroughly and efficiently document cases in customer relationship manager system (Salesforce)

• Update cases (Salesforce) with current status of all ongoing issues and merchant contacts

• Collaborate with managers, advanced support, product support specialists and partner groups as needed to provide one-call resolution

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

The Sanctions Analyst will provide support for sanctions screening, program planning, execution, tracking and communications globally. This includes the execution of ongoing alert management and operational tasks. This role will require a solid understanding of sanctions compliance and support the Senior Director, Sanctions Compliance in providing guidance to Visa clients and businesses.

Job Responsibilities

• Responsible for screening against sanctions lists and provide expert judgment regarding match validity

• Ability to apply sanctions knowledge, research and analysis to operationalize Visa's sanctions compliance program

• Provide support for the creation of monthly reporting to identify Key Performance Indicators (KPI) and Key Risk Indicators (KRI) to management and other key stakeholders

• Participate in ongoing development of the sanctions screening systems, including user acceptance testing as needed

• Ensure close communication and information sharing with global compliance colleagues

• Responsible for the team inbox: responding to inquiries, ad-hoc screening requests, and email filing

• Upload individuals and entities into a screening system for ongoing sanctions screening

• Support daily, weekly, and monthly reporting to monitor sanctions screening processes

• Participate in cross-functional sanctions compliance meetings and carry out project plan for roadmaps

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Sanctions Analyst will provide support for sanctions screening, program planning, execution, tracking and communications globally. This includes the execution of ongoing alert management and operational tasks. This role will require a solid understanding of sanctions compliance and support the Senior Director, Sanctions Compliance in providing guidance to Visa clients and businesses.

Job Responsibilities

(This role will support the US-based Global Sanctions team and as a result will work Pacific Time Zone business hours.)

• Responsible for screening against sanctions lists and provide expert judgment regarding match validity
• Ability to apply sanctions knowledge, research and analysis to operationalize Visa's sanctions compliance program
• Provide support for the creation of monthly reporting to identify Key Performance Indicators (KPI) and Key Risk Indicators (KRI) to management and other key stakeholders
• Participate in ongoing development of the sanctions screening systems, including user acceptance testing as needed
• Ensure close communication and information sharing with global compliance colleagues
• Responsible for the team inbox: responding to inquiries, ad-hoc screening requests, and email filing
• Upload individuals and entities into a screening system for ongoing sanctions screening
• Support daily, weekly, and monthly reporting to monitor sanctions screening processes
• Participate in cross-functional sanctions compliance meetings and carry out project plan for roadmaps

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Contract Specialist for Planning, Governance and Analytics (PGA) SC-Ph is responsible for reviewing, editing, communicating with the vendors and ensuring the accuracy and consistency of our contracts to meet all regulatory and commercial requirements. He/She will be responsible:

• Master Data Management: Contracts
• Contract Quality Assurance
• Contract Validation and Verification
• Contract Compliance
• Contract Risk Management (Commercial Review)
• Contract Development and Negotiation

Freelancer.com is currently seeking a skilled and experienced Maintenance Personnel to join our team. As a leading freelancing and crowdsourcing marketplace, we are committed to providing a safe and well-maintained work environment for our employees.

The Maintenance Personnel will be responsible for performing various maintenance tasks to ensure the smooth operation of our facilities. This includes conducting routine inspections, troubleshooting equipment issues, and performing repairs and maintenance tasks as needed.

Key Responsibilities:

• Conduct regular inspections of the facilities to identify maintenance needs
• Troubleshoot and resolve equipment issues
• Maintain accurate records of maintenance activities and repairs
• Coordinate with contractors and external service providers as necessary
• Adhere to safety guidelines and maintain a clean and organized work area
• Respond to maintenance requests in a timely manner

• Must have 3 years experience of proper housekeeping of janitorial work.

• Experience in BPO Housekeeping is a must,
• Amenable to shifting schedules and weekend end work.
• 3 years BPO housekeeping experience
• Experience in inventory management
• Experience in administrative tasks (gatepass process, coordination etc)

• Work hard, take ownership, and watch your career soar in a dynamic and meritocratic workplace
• Get inspired and stay engaged with our company's monthly engagement events, and sports activities where you can put your skills to the test!
• Earn a competitive salary that recognizes your talent and dedication
• Comprehensive and competitive health benefits to keep you and your family healthy (HMO, Life, and Personal Accident Insurances)
• Enjoy a delicious free daily meal, snacks, and beverages, to help you stay productive and focused throughout the day!
• Experience transparency and open communication at our weekly town halls, featuring Q&A sessions with the CEO

Hi! We’re Smartsourcing, looking for Desktop Support who can work with us full-time and on-site!Where?