·       Reporting directly to the Quality Manager.

·       Ensuring that your team delivers quality work to internal and external clients in an efficient and timely manner.

·       Facilitating activities that will engage team members and nurture a fair and innovative culture through team buildings, planning sessions, rewards and recognition, etc.

·       Ensuring and tracking the productivity and coverage targets of your assigned team.

·       Serving as an alternative contact person in the absence of the QA Manager.

·       Properly onboarding and facilitating goal setting the new QAs in your team.

·       Providing feedback to Operations and Quality Managers on campaign results and trends.

·       Conducting spot-checks on evaluations made by QAs, Team Leaders, Sales Coaches, and Trainers at least once a month.

·       Taking ownership of Critical Errors, Physical/Information Security Processes, and escalating to Operations /Training/QA Management, and HR as needed.

·       Collaborating with Operations and Training teams in mentoring Team Leaders and Trainers on QA tools and processes via calibrations, triad coaching sessions, one-on-ones, etc.

·       Consolidating and analyzing results and trends on quality metrics and sending weekly and monthly QA reports.

·       Data analysis, sharing of performance trends and actionable recommendations to Operations and Training for agent/program performance, knowledge, and skills improvement

·       Creation and documentation of QA- or campaign-specific processes.

·       Liaising with Operations, Training, and Clients on development and improvement plans for Operation-, Training-, and QA-related processes.

·       Actively participating in internal and client meetings and performance reviews.

·       Providing additional evaluations and/or spot checks to help identify call trends and agent behaviors.

·       Regularly mentoring and coaching QAs

·       Preparing the QAs’ monthly scorecard and discussing the QAs’ performance individually.

·       Reviewing the good calls submitted by the QAs and submitting them to the QA Manager.

·       Administrative functions such as timekeeping, carrying out of corrective actions as needed, performance assessments, etc.

·       Carrying out other tasks as assigned by the Quality Manager.

Join the A-Team and experience the A-Life!

Summary of the Role:

You will be working under the Finance department and will be responsible for the delivery of all activities relating to Accounts Payable, Accounts Receivable and General accounting.

Job Responsibilities:

• Perform month- end accounting activities such as reconciliations and journal entries.
• Accounts Payable: validate vendor invoices and staff claims, approval, receiving and completes payment.
• Accounts Receivable: monthly invoicing, monitors ageing and issuance of necessary official receipts/acknowledgment receipts.
• Monthly balance sheet preparation and analysis.
• Validates withholding tax report, and PEZA report for filing.
• Involve in both external and internal audit of the company.
• Compiling and preparing routine reports and summaries.
• Implement proper controls to safeguard company assets and ensures data accuracy.

 
Qualifications:

• Diploma or Bachelor's Degree in Accounting or equivalent
• Must have 1- 2 years relevant experience.
• Proficient in Microsoft Office Applications, including Excel.
• Strong attention to detail and accuracy
• Ability to work independently on assigned duties.
• Demonstrates an ability to manage a variety of priorities while meeting deadlines.

Join the A-Team and experience the A-Life!

Requirements

• At least 2 Years of experience as a Operations Manager.

• At least 2 Years of experience in Telco Sales / Service account

• Knowledge of billing procedures, collection techniques and upsell.

• Knowledge of Outlier management and coaching techniques.

• Proven experience and knowledge as a Resolution Supervisor

• Working knowledge of MS Office and databases.

• Comfortable working with targets to exceed our client’s expectations.

• Excellent communication skills (written and oral)

• Organization, proper decision-making, and analytical problem-solving skills.

Responsible for the development of team leaders/coaches

• Must be willing to work onsite

Join the A-Team and experience the A-Life!

bout the ideal candidate:

◦ Proficient/Fluent in English - Verbal and Written

Education:

◦ Degree in IT or computer science/engineering and/or relevant work experience.

◦ Certification in IT Systems and ITIL Fundamentals is a plus.

Functional Skills:

◦ Strong command of spoken and written English. Other languages are beneficial.

◦ Structured and clear written and verbal communication.

◦ Flexibility to work on multiple projects simultaneously and adjust to changing

requirements.

◦ Problem-solving approach with the ability to find alternative solutions.

◦ Able to understand customers’ needs and resolve conflicts.

◦ Flexibility and desire to work in a multicultural environment.

◦ Availability to work on day shifts, weekends, and holidays as part of a global follow-the sun support team.

Personal Skills:

◦ Analytical, methodical, and structured

◦ Attention to detail

◦ Team player

◦ Excellent organization skills

◦ Excellent interpersonal skills

◦ Proactive and quick in action

◦ Willing to embrace change

IT experience, skills, or knowledge of:

◦ Windows server operating systems. Linux is a plus.

◦ Virtual machine solutions such as VMware, Citrix.

◦ Machine duplication and imaging.

◦ Remote management and deployment software. Altiris is a plus.

◦ Network assessment, and troubleshooting.

◦ Databases and database engines. SQL and Splunk are a plus..

◦ Understanding on batch file, powershell scripts are a plus

◦ Training delivery experience.

◦ Airport IT or airport operation background is a plus.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Just imagine your future with us…

At Aurecon, we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

As Accountant you will responsible to provide high quality finance and accounting support services to the Offices and Shared Services Team located in the Philippines. The role will assist the PH Accounting Lead to manage all the accounting, collection, audit and tax reporting for the office, providing guidance on local process and procedure, managing the reporting, budgeting, and statutory audit coordination in compliance with Group guidelines.

We know the work we do is vital in assisting our world’s economic development and, it is the technical expertise and the depth of knowledge of our people that really sets us apart. Here are the key things you will do to ‘bring ideas to life’.

• Responsible for bookkeeping, general accounting, and treasury functions. Treasury functions include but not limited to check preparation, fund transfers, inward remittance monitoring and bank reconciliation. General accounting functions include invoicing and manual issuance of receipts, voucher and monitoring of cash advances and its liquidations, payroll entries, manual journal preparation, posting and uploading of financial data.
• Facilitate and complete monthly closing activities, journal entries and adjusting journal entries.
• Ensure adequacy of monthly accruals of various costs and expenses for proper matching of revenues.
• Prepare regular monthly balance sheet account reconciliations with supporting analysis and schedules and proactively ensures resolution on open issues.
• Provides regular monthly analysis of profit and loss accounts and report on variances (actual vs budget)
• Assist in preparing annual budgets.
• Responsible for all internal and external audit engagements such as submission of the required schedules, reports, analytics and supporting documents.
• Prepare monthly, quarterly, and annual/year-end BIR tax filing and government statutory reporting requirement.
• Ensure adherence to company policies and guidelines and to assist in documentation and monitoring of internal controls.
• Monitoring and coordination of Daily/Weekly Bank Reconciliation
• Document Filing and Other ad-hoc tasks that may be assigned by the PH Accounting Lead

We know today’s complex challenges can only be solved through bringing together diverse teams of people from across our business, so there will be opportunities for you to apply your skills and creativity to projects in other geographies and markets.

What can you bring to the team?

Firstly, you will share our genuine passion for re-imagining engineering and be someone that actively pursues continuous learning to help shape the future. You will also need the following:  

• 2+ years of experience in a similar role or general accounting/finance, taxation experience is an advantage.
• Has auditing background/experience
• Relevant Accounting qualification required and/or part way through studying CPA or CA qualification is an advantage
• Proficient with Microsoft Office applications such as Microsoft Word, Excel and Powerpoint.
• Highly cooperative with the ability to collaborate in both internal and external parties.

Our Aurecon Attributes define our way of being – they are a collection of qualities that makes us who we are. Individually and collectively, they unleash the true power of Aurecon, they make us stand out from the crowd and are critical to our success. We don’t expect you to have all eight of the attributes, but one that is unique to you. To find out what your key attribute is, take the test here.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About Us
 

Headquartered in Australia, Aurecon is one of the leading international engineering, design and advisory company that brings vital engineering experience, technical capabilities, and design expertise to an extensive range of markets.

Over the last 85 years, our team of more than 5 000 experts located in 11 locations across the globe have collaborated with our clients and partners to reimagine, shape and engineer clever, innovative and sustainable solutions to solve some of the world’s most complex challenges.

In Asia, where the region is undergoing rapid transformation in areas of sustainability, digital and infrastructure, we lead by being innovative, flexible and nimble. We embrace design-led thinking – an approach that is guided by digital engineering, the user experience and sustainability – ensuring that the work we do is future ready and leaves a legacy for the next generation.

Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

LOOKING FOR FILIPINO TALENT/PHILIPPINES BASED CANDIDATES

Job Title: Content Marketing Specialist
Salary Range: $900 to $1,500 per month
Schedule: Flexible with 4 hours CET overlap

We are currently seeking a highly motivated and talented Content Marketing Specialist to join our team at Support Shepherd. As a Content Marketing Specialist, you will be responsible for creating and executing the content marketing strategy to drive brand awareness and generate leads. If you are passionate about creating compelling content and have a knack for storytelling, then we want to hear from you!

Responsibilities:

• Develop and contribute content marketing strategies and agenda
• Create engaging and manage LinkedIn contents and website
• Support marketing efforts for in-person recruitment
• Collaborate with key marketing & recruiting team members, create, execute, and manage the content calendar
• Develop and execute social media measurement plan, developing reports, learning/insights, and making recommendations on channel optimizations, future channel opportunities, etc.

• At least 3 years of relevant work experience
• Experience in B2B set-up
• Expert in utilizing Social Media platforms for marketing
• Good communications and written skills
• Proficiency in Canva
• Nice to have Hubspot and LinkedIn experience

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As the Executive Assistant to the VP, People and VP, Revenue, you’ll play a pivotal role in providing comprehensive administrative support to the executives. You will prepare decks/templates, follow-up on OKRs and prepare documents and reports. Acting as gatekeepers, you will filter requests, maintain confidentiality, and often handle sensitive information with discretion. Additionally, you’ll have to oversee office management tasks, assist in event planning, and demonstrate adaptability and initiative by solving problems and multitasking effectively. Your efficient support will enable executives to focus on strategic tasks and decision-making, contributing significantly to the organization's overall productivity and success.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Document Preparation and Management: Assist in creating presentations and documents adhering to the branding guidelines, ensuring clear and effective communication
• OKR Support: Regularly remind the VPs and their direct reports of the Objectives and Key Results to maintain focus on achieving organizational goals. 
• People and Revenue All Hands Meetings: Host and manage All Hands meetings, ensuring effective communication and engagement across the organization. This includes preparing and facilitating engaging icebreakers to foster team cohesion. 
• Meeting Coordination and Logistics: Arrange logistics for internal and external meetings, including venue bookings, technology setup for video conferencing, and preparation of meeting materials. Follow-up on action items post-meeting to ensure completion. 
• Proactive Leadership and Influencing: Push the VPs to take action, make decisions, and prioritize tasks effectively. Tactfully manage up by providing reminders, follow-ups, and constructive feedback to ensure deadlines are met and projects move forward. 
• Reporting and Documentation: Prepare and provide regular reports on the VP of People and VP of Revenue’s activities, upcoming commitments, and potential issues to the Chief of Staff, facilitating proactive management and decision-making 
• Feedback Loop: Establish a regular feedback loop with the Chief of Staff to discuss the efficiency of processes, potential improvements, and the executives’ ongoing support needs
• Continuous Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness in executive support tasks.
• Culture and Team Liaison: Foster a positive work environment and culture by bridging communication between the VPs and team members across different countries and departments. 
• Confidentiality Maintenance: Handle sensitive information with a high degree of confidentiality and discretion

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Detail-oriented, organized, and data-driven 
• A self-started who is eager to take on responsibilities, seek out new ways to assist, and continuously improve support strategies 
• A team player who is willing to collaborate, support team members, and contribute positively to the company culture and team morale. 
• Capable of asserting yourself when necessary, while maintaining a respectful and professional demeanor, to ensure that the executives remain focused on key priorities and commitments
• Quick to take ownership and accountability of your mistakes understanding that the fast way to fix what’s broken is to identify it clearly and move forward
• Able to adjust quickly to changing priorities and schedules, managing unexpected requests or situations with composure 
• Able to interpret data, create reports, and make recommendations
• Able to build and maintain strong relationships within and outside the organization, showcasing empathy, respect, and understanding different cultural nuances
• Aware that as a result of this role, you will have access to important, sometimes sensitive information and will treat that information with the respect and confidentiality it deserves and requires.

YOU HAVE…

• Bachelor's/College Degree
• Excellent verbal and written English communication skills to effectively convey messages, coordinate with team members across different countries, and maintain clear and professional interactions with internal and external stakeholders 
• Excellent ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment 
• 1-2 years of experience as a virtual assistant, project manager, or in an administrative support role
• Experience working with remote managers and teams
• The ability to handle complex calendars and overlapping schedules
• Strong problem-solving and decision-making skills 
• Proficiency in using cloud-based applications such as Google Apps (Google Drive, Google Sheets, Google Docs, Google Slides) 

• The ability to manage multiple tasks and projects simultaneously with meticulous attention to detail, ensuring nothing is overlooked. 
• The ability to take strong, clear feedback, and the ability to give it to the appropriate stakeholder/s
• Experience supporting and coordinating large groups of people and global/regional projects
• Ability to understand and respect cultural differences within the company’s global operations, and adapting communication styles accordingly 
• Ability and capacity to handle high-pressure situations calmly and effectively, maintaining productivity and focus 
• Capactity to anticipate challenges and proactively address them before they escalate

BENEFITS

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage
• Philhealth Coverage

Job Summary

• Shall provide a wide range of administrative support to the PH Banking and Payment Services Team to ensure an effective and efficient office operations

Duties and Responsibilities

• Provide administrative assistance to BPS Sales & BS Technical Consulting teams
  • customer accreditation process
  • customer NDA and contract review
  • company sponsored travels for partners and customers
  • BPS local events
• Transmit invoices prepared by Thales PH to BPS customers
• Coordinate schedules and arrange meetings for the team and ensure that everyone is kept current of necessary information and updates
• Attend to visa, travel, accommodation and transportation needs of BPS Sales teams
• May handle customer’s email and phone inquiries and request
• May provide assistance in understanding the customer needs or requirements and route the said concern to the appropriate sales account manager or lead.
• Perform other related duties that may be required from time to time

Ad-hoc Activity/ies

• Rec Club Member.  One of the key members in ensuring the employee engagement plans and activities are executed as expected.

Job Requirements

• Preferably graduate of bachelor’s degree in Business Management, Office Administration or equivalent related course
• With at least five years of relevant experience
• Acceptable communication, presentation and customer service skills
• With exceptional time-management and multi-tasking skills to handle responsibilities efficiently
• Diligent and can handle sensitive and confidential information
• Detailed-oriented, self-driven, pro-active and can work with minimum supervision
• Able to perform well in a high/fast-paced environment
• Willing to work in a hybrid/smart working arrangement

At Assistantly, we're dedicated to empowering businesses with global talent and creating strong partnerships between clients and our talented unicorns. We believe in transparency, kindness, and fostering an environment where everyone can achieve their full potential.

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