• Update our internal databases with new employee information, including contact details and employment forms
• Gather payroll data like leaves, working hours and bank accounts
• Screen resumes and application forms
• Schedule and confirm interviews with candidates
• Post, update and remove job ads from job boards, careers pages and social networks
• Prepare HR-related reports as needed (like training budgets by department)
• Address employee queries about benefits (like number of remaining vacation days)
• Review and distribute company policies in digital formats or hard copies
• Participate in organizing company events and careers days

The Meat Warehouse Specialist is responsible for the warehouse management of live hogs, carcasses and
meat cuts, including packaging materials, and tools and supplies. He/She is responsible in monitoring the
Receipt and Storage of live hogs, carcasses and meat cuts, including packaging materials, and tools and
supplies ensuring that standards on accuracy, efficiency, cleanliness and orderliness are met at all times.

Major Duties and Responsibilities

• Ensure smooth and timely customs process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Custom files and reporting
• Ensure accurate and timely client billing
• Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations.
• Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
• Assist with verification of customs declaration information and the submission of such to the customs authority
• Ensure compliance at all times to regulations

The focus of the District Sales Executive (DSE) is on achieving results that are aligned with the overall organization and it’s strategic goals. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, are the keys to achieving the performance objectives of the District Sales Executive role at Expeditors.

The DSE orchestrates involvement of multiple people in our Sales process, so that new customer revenue is consistently secured for our district office and Expeditors network. The job environment is flexible, constantly changing, and provides growth opportunity, recognition and reward for the achievement of business results. This position reports to the District Sales Manager.

Key Deliverables

These are the minimum results expected from a successful District Sales Executive:

• Manage an assigned territory and demonstrate extensive knowledge of potential customers and competitors in this area
• Timely data entry in our Customer Relationship Management tool
• Orchestrate customer / branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources
• Participate in the creation of value-added solutions for customer’s logistics needs, including supporting diagrams and cost-benefit calculations
• Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork. When needed, support AR (accounts receivable) collection.
• Attend training & development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge
• Involvement in local trade groups, as directed by the District Sales Manager
• Take on additional assignments as required, supporting company needs

Responsibilities:

• Maintain and support the organization's network infrastructure to ensure high availability and performance.
• Configure, manage, and troubleshoot network hardware including routers, switches, firewalls, and access points.
• Monitor network performance and conduct network assessments to identify and resolve potential issues.
• Implement security measures to protect the network from unauthorized access and vulnerabilities.
• Collaborate with IT teams to design and deploy scalable network solutions.
• Document network configurations, policies, and procedures for compliance and future reference.

• The candidate should be able to manage the downtime of network servers and links.  
• Be able to manage firewall, security and adhere to BSP IT requirements.
•  Good to have a banking background.

We are seeking a new 3D Designer to work closely with the interior design and 3D visualization teams in the preparation of 3D renderings and animations.

In brief

• You will be creating 3D models from architectural plans, rough sketches or real – life objects using special rendering software.
• You will apply textures and providing appropriate lighting techniques to the models.
• You will work with designers to understand the design intent to create 3D visuals for a range of interior projects.
• You will work on production of quality imagery including post-production work.
• You will ensure the provision of the highest possible quality information, within the predetermined time frame for each assignment.
• You will perform any additional responsibilities as may be requested or assigned from time to time.

• You are an 3D designer with a minimum of 5 - 8 years of relevant experience of interior projects.
• You have advanced knowledge of 3D-StudioMax, V-Ray and Adobe Creative Suite.
• You should be able to produce results in a fast paced environment.
• You have experience in the production of quality imagery including lighting, texturing and post-production work
• You should have good understanding of technical drawings for Interior Design.
• You are a team player with a positive attitude to go the extra mile
• You will subscribe to the company core values of Teamwork, Integrity and Excellence.

For more details please visit our website: https://www.spacematrix.com/en

As a Senior Scrum Master, you will support our Engineering Scrum Teams and help the company build high-impact software and features that deliver value to our customers. You will be responsible for keeping our scrum teams focused by guiding them, helping clear their blockers and ensuring that they have what they need to be successful in what they do.

Duties and Responsibilities

• Facilitate effective communication among team members
• Keep all parties on track and informed of project progress
• Provide timely feedback to stakeholders
• Champion agile values, principles, and practices within the organization
• Onboard, train, and mentor scrum team members
• Facilitate scrum ceremonies, including stand-up meetings, sprint meetings, retrospectives, etc.
• Help Product Owners refine, arrange, and optimize product backlogs
• Remove roadblocks that can hinder the progress of teams
• Tweak and adjust the team’s Agile practices to better facilitate software delivery, as needed

• Coordinate with release planning and deployment activities

• At least 5 years as a Scrum Master (or in a similar role)
• Lives and breathes the principles of servant leadership
  
• Working knowledge of agile methodology, techniques, and frameworks, such as Scrum or Kanban
• Excellent verbal and written communication skills
• Agile Scrum Master Certification (we strongly prefer this)

At Octal Philippines Inc., we are on the lookout for a talented Cloud Administrator to join our dynamic team. As a Cloud Administrator, you will be responsible for managing our cloud infrastructure, ensuring that our cloud-based systems run efficiently and securely. You will play a pivotal role in deploying applications, managing user access, and providing technical support. Your expertise will help maintain and optimize cloud resources, guaranteeing the highest levels of availability, performance, and security for our operations.

QUALIFICATIONS

• IT Course or Bachelors Degree, with a technical major, such as engineering or computer science.

• Two to six years of AWS Cloud Systems Operation

• Web Application Deployment and Operations.

• Comfortable with the following technologies

AWS Services: VPC, AutoScaling, EC2, ECS, ELB, S3, RDS, CloudFront, IAM, CloudTrail, GuardDuty and ServiceHub

o Serverless compute using AWS Fargate

o Operating System: Linux and Windows

o Web Application Deployment (IIS, Apache, NginX) and .Net Deployment using AWS CodePipelines.

o Automation using - PowerShell, Bash Shell - Terraform and CloudFormation (Infra as Code)

Familiarity with the following technologies :

o Cloud: Azure

o Content Delivery Network (Akamai)

o DNS and Domain management (GoDaddy and Route53)

o Backup systems in AWS and services like Rubrik

Gov't Mandatory.

Others will be discuss

The Solutions Delivery Manager is a technology professional that helps the organization's agility to achieve customer's delight by delivering high quality solutions through adoption of Agile principles and practices. He/She should be able to assess the agile maturity of the organization and coach them to achieve higher levels of maturity at sustainable phase. The Solutions Delivery Manager should provide theleadership and interventions required to allow the delivery squads to focus on what needs to be accomplished.

MAJOR DUTIES AND RESPONSIBILITES

• Program Management

• Overall delivery management of each project under his portfolio ensuring on time, on budget projects that meets coding standards and best practices for each platform

• Builds and manage project assets repo (project site, docs repo, trackers, etc.)

• Data analysis and recommendation to continuously improve delivery performance

• Risk management and issue resolution and mitigation

• Problem management (RCA and resolution)

• Process definition to promote quality, security and efficiency on all projects

• SLA definition (response and resolve)

• Project tools management

• Clear blockers for the SMEs to perform and deliver

• Post mortem and SWOT discussion every after each project

• Provide direct supervision and mentoring to project team members

Agile Practice Expert

• Leads automation efforts as well as part of the DevSecOps and Test Engineering practices.

• Works with different practices / domain leads to ensure best value is delivered to our customers both internally and externally.

• Leading and coaching the organization in its Scrum adoption;

• Helping employees and stakeholders understand and enact Scrum and empirical productdevelopment.

• Causing change that increases the productivity of the Scrum Team; and,

• Working with other Scrum Masters to increase the effectiveness of the application ofScrum in the organization.

• Responsible for enacting Scrum values and practices

• Removes impediments

• Ensure that the team is fully functional and productive

• Enable close cooperation across all roles and functions

• Shield the team from external interferences

QUALIFICATIONS

• Candidate must possess at least Bachelor's degree/College degree in engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.

• At least 3 years solid experience implementing Agile SCRUM.

• At least 1-year experience as a SCRUM Master of SCRUM of SCRUMs.

• At least 2 years' experience leading a cross functional team.

• At least 1-year experience on development.

• At least 1-year experience on software testing or business analysis.

• At least 1-year experience working on a DevOps environment

• Experience in SAFE environment is an advantage

• Proven problem solving-skills and ability to successfully adapt to changes based on business requirements.

• Must be conversant with systems development life cycle principles

• Proven history of generating innovative and effective solutions

• Excellent interpersonal and communication skills. Able to explain complex technical topics in a manner that can be easily understood

• Possess the ability to work well under pressure and the ability to seek and synthesize information and communicate in a compelling and succinct form

• Must demonstrate attention to detail in addition to strong written and verbal communication skills

• Ability to work independently, produce quality work and execute and implement projects and deliverables in tight time constraints

• Outstanding interpersonal skills including diplomacy and ability to work with all levels of staff and leadership

About First Circle

Founded in 2016, First Circle provides innovative SME financing solutions and is at the forefront of building smart banking systems for businesses in the Philippines. As a trusted partner of the Philippine government and the Department of Trade and Industry (DTI), we are pioneers in providing data to the Credit Information Corporation (CIC) and the first FinTech company licensed by the Securities and Exchange Commission (SEC) in the Philippines. Our leadership team, with backgrounds from Morgan Stanley and Bridgewater Associates, is dedicated to transforming the financial services landscape in the region.

We are seeking a dynamic Field Representative to join our Product Operations team. This hybrid role combines the responsibilities of a liaison officer and a sales development representative, ensuring robust client engagement beyond our offices. The Field Representative will play a critical role in bridging internal teams and external stakeholders, fostering relationships, and driving First Circle’s growth initiatives.

Responsibilities

• You will personally deliver the physical demand letters to First Circle’s overdue customer on a daily basis.
• You will collect post-dated cheques on behalf of First Circle’s sales and operations teams on a daily basis.
• You will identify and engage potential clients through targeted prospecting efforts by delivering First Circle’s intent letters on a daily basis.
• You will serve as the primary point of contact between internal teams and external stakeholders, fostering strong client relationships.
• Accurately document meetings and correspondence while delivering timely reports to relevant teams.
• Address client concerns with effective and efficient solutions, ensuring a seamless customer experience.

• Essential: Bachelor's degree in any field.
• Willingness to work outside of Metro Manila
• Self-motivated: Insists on excellence, and driven to constantly improve.
• Collaborative and able to thrive in team-oriented environments.
• Quick Learner; Able to adapt to and internalize new processes rapidly.
• Demonstrates efficiency and accuracy in resolving challenges.
• Highly organized, detail-oriented, and dependable.
• Proactive: Displays initiative and independence in task execution.

This role is ideal for individuals with a "get-amongst-it" mindset and a passion for driving results in a fast-paced environment.

• PHP 20k-25k per month depending on experience level, plus bonus incentives for strong performance.
• Additional benefits, including HMO coverage from day one, gasoline allowance, ownership policy on motorbikes, monthly fitness allowance
• Join a team with a deeply collaborative culture - expect support, feedback and friendship.

Octal Philippines Inc. is on the lookout for an innovative AI Developer to join our team. In this role, you will be responsible for designing and implementing advanced AI solutions that enhance our products and services. You will work closely with data scientists and other developers to create machine learning models, develop algorithms, and integrate AI functionalities into existing applications. This is a fantastic opportunity to be at the forefront of technology, solving real-world problems using artificial intelligence.

• Bachelor's degree in Computer Science, Data Science, or a related field
• 2+ years of experience in AI and machine learning developme
• Implement machine learning pipelines, from data preparation to model deployment.
• Optimize AI models for performance and scalability in real-world applications.
• Conduct research to remain at the forefront of AI technologies and methodologies.
• Analyze and process large datasets to extract meaningful insights.
• Design experiments to evaluate the effectiveness and accuracy of AI solutions.
• Document AI processes and provide technical guidance to team members.

Gov't Mandatory.

Others will be discuss

As a Sr. Java Developer at Octal Philippines Inc., you will be at the forefront of developing and maintaining cutting-edge applications that drive our business forward. This role requires a seasoned developer capable of taking on complex projects and implementing Java solutions that are efficient, scalable, and robust. You will collaborate with various teams to gather requirements, design technical solutions, and guide junior developers through best practices in coding and development methodologies. Your expertise will be invaluable in ensuring that our applications are built reliably and maintained effectively.

• Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent.

• At least 5 Year(s) of working experience in the related field is required for this position.

• Degree in Computer Programming or 2 year(s) of relevant work experience as Team Leader is a plus

• Work experience in Banking Industry is an advantage FUNCTIONAL RELATIONSHIP Develop and maintain effective, collaborative relationships with the following: Internal (within Post)

• President

• Vice-President

• Consultant External (outside Post)

• Vendors/Contractors

• Clients

• Partners

• Standard Goverment Benefit
• to be discuss others

• Assists the marketing department with administrative tasks.
• Manages and maintains marketing databases
• Assists in creating marketing content, including social media posts and promotional materials.
• Monitors and manages social media accounts, including posting content and engaging with followers.
• Work with graphic artist and brand managers to create engaging visuals and copy.
• Studies website and social media metrics and writes analytics reports.
• Conducts market research and competitive intelligence.
• Helps plan and execute marketing campaigns, digital ads, events, and sales.
• Collaborates with other departments as needed

SUMMARY OF THE ROLE:

As a Senior Accounts Payable Accountant (Japanese Speaker), you will be responsible for managing daily financial transactions, ensuring timely processing and validation of invoices. This includes matching Purchase Orders and Goods Receipts, resolving invoice discrepancies, and handling inquiries from complex suppliers and stakeholders. Additionally, the role involves reviewing and reconciling supplier accounts, preparing monthly balance sheet reconciliations, and supporting continuous improvement initiatives. Compliance with company policies, accounting standards, and audit requirements is essential, along with performing assigned ad hoc activities.

JOB RESPONSIBILITIES AND ROLE ACCOUNTABILITIES:

• Perform day to day financial transactions, including timely and accurate processing and validation of invoices.
• Ensure that Purchase Orders (PO) and Goods Receipts (GR) are properly matched and processed (3-way/2-way match).
• Verify, investigate, and handle invoice discrepancies and invoices on hold for assigned entities and suppliers.
• Complete problem resolution, analyze aging reporting, and open GR report to solve pending issues.
• Handle and resolve inquiries from complex suppliers and stakeholders.
• Work cross functionally to resolve any invoice/payment issues.
• Review and reconcile complex and critical supplier statement of accounts against company's records.
• Prepare balance sheet reconciliation at month end for the assigned accounts.
• Support continuous improvement initiatives and on-going projects
• Compliance to prescribed to company policies, accounting standard procedures and audit or SOX requirements
• Perform ad hoc activities as assigned.

OceanaGold are seeking a suitably qualified, experienced, and reliable Engineer-Geotechnical (Level 2) to ensure geotechnical-related concerns are addressed and or mitigated by effective planning and implementation of geotechnical plans and procedures. De-risking the UG mining operation against adverse geotechnical conditions that present a risk to the short and long-term objectives of the Didipio operation.  This job includes providing geotechnical support and education to the workforce providing technical support to establish safe and efficient paste-filling operations, monitoring the implementation of the ground control management and paste-fill management plans and performing daily to monthly geotechnical functions of the geotechnical section. The role will report to the Supervisor–Geotechnical.

Key tasks and responsibilities:

• Review and update Trigger Action Response Plans (TARPs)
• Develop and implement data acquisition, geotechnical modelling, and ground control standards, procedures, and processes
• Review and implementation of PHMP ground and strata instability plan (underground and surface), GCMP, and Paste fill Management plan
• Prepare and implement ground support designs and plans (Cable bolt, Ground Support Standards and rehabilitation plans)
• Analyse and interpret geotechnical data (i.e. rock mass rating, laboratory testing, mapping, logging and modelling)
• Inspect active and inactive underground headings, and surface landforms within the mine site and identified community area
• Manage and analyse UG and surface monitoring systems (Prisms, inclinometer, radar)
• Implement geotechnical plans to address risks and challenges identified and create and manage geotechnical structural models
• Prepare monthly, quarterly, and annual cost control and forecasting
• Follow up with contractors, suppliers, and consultants regarding deliverables to ensure timeliness of delivery and completeness of supplies

Requirements

·       
A degree in Computer Science, Information Technology, Management Information Systems, Business or any related field

·        At least 3 years experience in software development, high traffic and multitier applications.

·        At least 3 years experience working on different frameworks such as Angular JS, React Next JS
Expertise on Javascript

·        Experience with o back-end systems like NodeJS or PHP o GraphQL, SOA, JSON, XML, and RESTful web service framework o MVC of MVVC software architecture for web systems o Apache or Nginx o AWS Cloud Computing o different storage such as elastic cache, redis cache, blob storage or CDN, etc.

·        Exposure to projects solutioning and designing SAAS type systems and white labelling will be an advantage

·        Experience working on a Shift left quality practice. Able to write and create test scripts to automate unit testing.Ability to help design and develop software with focus on maintainability, reusability, performance and scalability

·        At least 1 year experience working on DevOps environment

·        Ability to prioritize and multi-task in a flexible, fast paced and changing environment.
Demonstrated experience in issue resolution, effective problem-solving and communication skills

·        Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision.

·        Experience working effectively with cross-functional teams, end-users and vendor partners to ensure the success of each program/initiative

SUMMARY OF THE ROLE:

As a Senior Finance Analyst - Shared Services, you will be responsible for reconciling bank transactions with Accounts Receivable (AR) and Accounts Payable (AP) records on a daily or weekly basis. Key tasks include verifying financial transactions, resolving discrepancies between bank statements and accounting records, and working with departments like AP, AR, and treasury. The role also includes posting journal entries, performing monthly bank reconciliations, and handling US bank account reconciliations. Additionally, it supports audits by providing necessary documentation and explanations, assists with month-end closing activities, and may participate in special projects related to bank reconciliation and Treasury Management Systems

JOB RESPONSIBILITIES AND ROLE ACCOUNTABILITIES:

• Monitor and reconcile records between bank transactions and AR/AP sub-ledger on a daily/weekly basis
• Verify the accuracy of financial transactions such as payments, receipts, and transfers.
• Match and verify individual items on the bank statement with accounting records to detect discrepancies or errors.
• Investigate any discrepancies, such as missing transactions or incorrect entries, and take corrective actions.
• Coordinate with other departments, such as accounts payable, accounts receivable, and treasury, to resolve issues.
• Post journal entries for reconciling items (e.g., bank charges, interest income, miscellaneous deposits, or other adjustments) to the general ledger.
• Perform monthly bank reconciliations in account reconciliation tool for all assigned bank accounts.
• Will handle reconciliation for US bank accounts 
• Assist in providing the necessary documentation and support for internal and external audits.
• Provide explanations for any discrepancies or adjustments identified during audits.
• Support other month end closing activities
• Assist in special projects related to bank reconciliation and Treasury Management System when necessary.

• Create visual assets for digital and print, including social media posts, banners, posters, and more.
• Strong portfolio demonstrating a range of creative work
• Knowledgeable and experienced in photography and videography
• Proven experience in photo editing and print production process

The Senior Research Analyst is part of the Market Insights Team which is the insights and research Center of Excellence of AGS. Market Insights is responsible for providing actionable insights and market and competitor intelligence reports that enable our recruitment teams to build tactical sourcing strategies, increase candidate quality, and become true talent advisors.

Senior Research Analysts are tasked with creating talent maps and other BAU reports. They also contributes to completing complex reports covering various aspects of recruitment market and competitor intelligence.

Work Environment:

• Flexible schedule with merit option to work remotely
• Fast-paced working environment 

Main Responsibilities:

• Creates talent maps for niche talent markets through semantic and deep-web search, with emphasis on the use of Boolean and other x-ray searching methodologies
• Gathers candidate intelligence from social media networks and from other online sources, through the use of appropriate extensions and tools
• Leverages gathered intelligence to create long-term sourcing strategies for niche and volume hiring challenges
• Performs market research tasks through advanced Google search, basic database mining, and data scraping
• Produces other standard Market Insights deliverables that include simple & advanced salary & benefit analysis, sourcing channel analysis, brand perception report, industry level analysis, and talent movement
• Contributes to multi-tiered, complex research reports including competitor analysis, organizational chart mapping, marketing/brand audit, and advanced talent movement

As part of the Payment and Service Operations function, the role is a client-facing support role. You will be expected to deliver best in class support to our client base by owning and managing client enquiries through to resolution.

• Provide excellent support to VPL’s growing client base (banking and corporates)
• Analyse, diagnose, investigate and resolve a variety of payment and service-related incidents and requests by working closely with other internal functions and partner banks
• Manage escalations from Strategic and Platinum Clients through to resolution, by analysing details and engaging the relevant business stakeholders
• Manage escalations of complex cases from colleagues, and provide any required training to bridge knowledge gaps
• Perform proactive analysis of Strategic and Platinum Client transactions and enquiries with a view to identifying service improvements
• Manage all incidents and requests in accordance with VPL’s policies, procedures, and contractual commitments
• Work proactively with clients and other internal functions to optimise the way they utilise VPL’s products and services, reduce exceptions or issues and prevent issues from reoccurring
• Provide feedback internally on how VPL’s service can be improved to reduce issues and exceptions or to improve the client experience
• Maintain constant communication with clients and keep the regularly informed of the status of outstanding case, in line with SLAs
• Communicate proactively wherever possible and ensure all written or verbal communication is of the highest standards and accurately recording in the case management system
• Build and maintain strong relationships with colleagues, clients, and partners
• Act as a delegate for the Client Support Manager
• Take part in various projects to make improvements and drive operational efficiency

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

This role is responsible for managing all official project documents for internal and external stakeholders. The role is expected to implement and manage the Document Management System while providing quality assurance measures according to company policy and procedures and project requirements. The role will be reporting to the Project Controls Manager in Manila.

Responsibilities & Duties

• Provide document management and project controls support including but not limited to receipt, inventory, audit, tracking, storage, retrieval, and distribution of both classified and unclassified electronic, paper, and other media project data and documents according to company policy, and proper procedures for the projects.
• Maintain general and technical documents and periodical subscriptions related to projects, with the use of internal document control systems or client-specific tools.
• Coordinate with Project Managers and IT/Records Management on the proper methods of protection for project records and make recommendations on media, rotation, and procedures.
• Manage the setup and maintenance of document control/records management for multiple projects and Project Managers.
• Escalate issues and recommend resolutions to the Team Lead for timely resolution.
• Perform moderately complex tasks in compliance with service level agreements, processes, policies, and procedures.
• Propose alternatives to identified issues and assist in investigating and resolving common and unusual issues.
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Contribute specialized expertise to different assigned projects and may provide key updates to the Team Lead and Manager.

AECOM is seeking for R2A Specialist - General Accounting to be based in Manila, Philippines

This role will primarily support the completion of month-end activities by preparing, analyzing, and reporting moderately complex financial transactions and information.

• Ensure timely and accurate completion of journal entries, month end activities, and reports.

• Perform and review Zerorized AP entries to create vouchers for project codes.

• Create and review accruals and prepayments schedule.

• Review system generated reports to support the month end activities.

• Analyzes reports for trends, variances, and movements

• Conduct data gathering and investigation about financial transactions affecting the general ledger

• Provide information and supporting documentation required by audit queries

• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.

• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.

• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.

• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.

• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.

• Participate in audit-related activities.

• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key EMEA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Team Summary

Client Services (CS) provides industry-leading services to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to Product, bringing the voice-of-the-customer into the design, development and successful deployment of Visa products and services.

Client Services is accountable for delivering a world class service experience to our clients that begins pre-sales and continues through onboarding, implementation of new products and services, issue resolution and optimizing for client success.  We operate in 50 locations across the globe and act as trusted partners to Visa’s clients, providing expertise to help our clients successfully grow their business.

What a Senior Director, Pasay lead, Asia Pacific Client Services does at Visa?

The Senior Director, Pasay lead, Asia Pacific Client Services is expected to provide strategic, functional, and technical leadership for all the cross functional delivery and operations for the AP Client Services teams that are based in our Pasay Market Support Centre. They will be accountable for supervising and growing a high-performing and cohesive team, aligned to the global Client Services strategy and to the Asia Pacific ambitions of Visa, by providing leadership to a team of people leaders and individual contributors. They should do this through coaching, setting strategic direction and applying working knowledge of Visa products, systems, and procedures. They are accountable for personifying the Visa leadership principles while providing guidance to direct reports, cross-functional staff, and senior management to proactively drive Client Success whilst ensuring effective resolution of high-priority issues with potentially significant financial implications.

In addition, a key tenet will be to develop and enhance success metrics for the team they lead to ensure Client satisfaction is not only measured, but is exceeded, using net promoter scores, survey results, OKRs, in person meetings, outreach calls, and other factors to determine accountability and proactive engagements by their team members. 

In this role, you are expected to:

• Lead courageously to manage and inspire the AP CS team members based in our Pasay Market Support Centre, some of whom dual report to other CS functions, requiring partnership and coordination with other CS Leads, ensuring the team delivers excellent client experience and optimizing our clients’ performance.

• Be a member of the AP CS Onboarding and Implementation Leadership Team, as well as a member of the Pasay site Leadership team.

• Day to day leadership of AP CS teams to provide world-class, differentiated service. Responsible for maintaining best in class employee engagement for over 60-100 team members, driving workplace wellbeing, talent development and a culture of inclusion and diversity.

• Lead and implement operational excellence and ongoing process optimization initiatives to drive incremental revenue and increase client satisfaction.

• Responsibility for annual operating plan and delivery of revenue as well as OKR growth goals.

• Provide strategic guidance to ensure all necessary tools, processes, procedures, documentation, and staffing are in place to support successful scalable solutions and deployments for AP clients.

• Foster a high performing culture within your team, develop talent from within as well as recruit talent that can inject new perspectives, skill sets and experience.

Why this is important to Visa?

This senior leadership role is an exciting opportunity to be at the forefront of and shape Visa’s Client Services evolution, by leading and developing a high-performing team to maximize client benefits realization and value from Visa products and solutions. The role is also accountable for ensuring high standards of training, quality monitoring, workforce management and overall operational support, so that service levels are met, and performance is compliant with local laws and Visa policies.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are seeking a talented Frontend Software Engineer to join our investment advisory team in Makati, Philippines. In this role, you will be responsible for developing and maintaining high-quality, user-friendly web applications that support our investment advisory services.

• Design and implement responsive, intuitive user interfaces for our investment advisory platforms
• Collaborate with backend developers to integrate frontend components with server-side logic
• Optimize application performance and ensure cross-browser compatibility
• Implement and maintain code quality standards, best practices, and coding guidelines
• Participate in code reviews and contribute to continuous improvement of development processes
• Stay up-to-date with emerging frontend technologies and industry trends
• Work closely with UX/UI designers to translate wireframes and mockups into functional interfaces
• Troubleshoot and debug frontend issues to ensure smooth user experiences
• Contribute to the development of reusable code libraries and components
• Participate in Agile development processes, including sprint planning and retrospectives