GIG (gigrewards.ph) is a questing platform that turns mobile telecom operators into channel partners to do user acquisition and engagement at scale ..
GIG (gigrewards.ph) is a questing platform that turns mobile telecom operators into channel partners to do user acquisition and engagement at scale for partner companies.
Users can do quests (tasks related to gaming, shopping, referrals, social media participation, and other micro tasks that drive engagement and revenue) to earn rewards, such as free load and data.
GIG Rewards is sponsored by Smart Telecom and Talk N Text
As a Full-Stack Developer at GIG, you will take ownership of both the front-end and back-end of our applications, from designing and developing APIs to implementing user-facing elements. You will be involved in the entire development lifecycle, from concept to deployment, with an emphasis on code quality, performance, and scalability. The ideal candidate is an experienced developer who can balance hands-on coding with system architecture, and enjoys working collaboratively in a dynamic environment.
Key Responsibilities
Full-Stack Development: Design and develop both front-end and back-end components of web and mobile applications, ensuring seamless integration between the two layers.
API Development: Build and maintain RESTful APIs, ensuring that data flows smoothly between the front-end, back-end, and external systems.
Database Management: Work with relational databases, designing schemas, writing optimized queries, and ensuring secure and efficient data storage and retrieval.
Code Quality & Performance: Write clean, scalable, and maintainable code. Continuously monitor and optimize the performance of applications across the stack.
Collaboration: Work closely with UX/UI designers, product managers, and other developers to deliver high-quality products on time. Participate in code reviews, pair programming, and other collaborative activities.
Security & Best Practices: Implement security best practices across both the front-end and back-end. Stay up-to-date with the latest security threats and address vulnerabilities.
Agile Practices: Contribute to the planning and execution of sprints in an Agile environment. Utilize tools such as Jira and Confluence for tracking progress and documenting processes.
Continuous Improvement: Stay current with emerging technologies, frameworks, and tools. Share knowledge with the team to ensure the adoption of industry best practices.
Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Experience: 3+ years of professional experience in full-stack development, with a solid understanding of both front-end and back-end technologies.
Languages/Technologies: Proficiency in Node.JS and in React/React Native.
Databases: Strong experience with relational databases (PostgreSQL) and some experience with using Drizzle ORM. Expertise in database design, query optimization, and ensuring high availability.
API Development: Deep understanding of building and consuming tRPC APIs and integrating third-party services.
Version Control: Proficiency with Git for version control and collaboration.
Front-End Skills: Strong experience with front-end frameworks and libraries (i.e. TailwindCSS), and responsive design principles.
Cloud Platforms: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud and experience deploying applications to cloud environments.
Security: Experience implementing web security best practices, including authentication, authorization, data protection, and preventing common vulnerabilities (e.g., XSS, SQL Injection).
Development Tools: Experience with CI/CD pipelines, Docker, testing frameworks, and other tools that aid in the development and deployment process.
Preferred Skills
Familiarity with serverless architectures and microservices patterns.
Knowledge of automated testing tools and frameworks (e.g., Jest, Mocha, Selenium).
Familiarity with Agile methodologies, including Scrum, Kanban, and DevOps.
Experience working with mobile application backends (e.g., Firebase, mobile SDKs, push notifications).
Knowledge of GraphQL, WebSockets, or other real-time data technologies.
Personal Attributes
Analytical and Problem-Solving: Strong ability to break down complex problems and devise effective solutions across both the front-end and back-end.
Collaborative: Comfortable working in a team, with excellent communication skills to work with different stakeholders (both technical and non-technical) and team members.
Self-Starter: Ability to take ownership of projects and tasks, working independently as well as part of a team.
Continuous Learner: Eagerness to stay updated on the latest trends and technologies in full-stack development.
Attention to Detail: A focus on delivering high-quality code and user experiences.
Time Management: Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
Position: Technical Support Associate Location: Manila, Philippines About LRNDo you want to use your support expertise to help people around the world..
Position: Technical Support Associate
Location: Manila, Philippines
About LRN
Do you want to use your support expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.
LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.
About the role:
LRN team develops data specifically for a set of key product domains like eLearning, Disclosures, personalization and completions. We deal in AWS technologies like Redshift, S3, Glue, and Lambda. You'll build our data lake and partner with Product and BI teams to build new behavioral events, pipelines, datasets, models, and reporting to support their initiatives. You'll also assist to develop our analytics capabilities in Quicksight and build out our real time reporting capabilities.
Your responsibilities will include:
Provide support to internal and external customers on all aspects of LRN’s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization)
Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes.
Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured.
Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate.
Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems.
Maintain quality levels for all work related to customers’ requests.
Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working.
Collaborate with peers to discuss unique solutions and to document them.
Perform other duties as assigned.
Bachelor’s Degree
4-6 years of L2/L3 level experience in a customer facing role in an application support environment. We value ability and experience to independently manage operational
relationship with enterprise Partners.
Excellent communication skills in English. This position requires above par skills to write and speak in English.
Extensive experience in supporting enterprise customers based in US and Europe.
Familiarity with HTML and CSS.
Familiarity with Learning Management Systems
Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files.
Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product.
This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory.
An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent.
Ability to consistently spot and report issues before they reach a point of becoming critical.
A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology.
Must have an inherent attention to detail.
LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experien..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 3
About the Role:
We are seeking a proactive and analytical IT Analyst (Process Improvement) to join our team. In this role, you will identify, evaluate, and optimize IT processes to enhance efficiency, productivity, and quality across the organization. You will collaborate with stakeholders to develop innovative solutions, drive continuous improvement initiatives, and ensure alignment with strategic objectives.
Key Responsibilities:
Process Analysis and Optimization
Analyze existing IT processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
Develop and implement strategies to streamline workflows and enhance system performance.
Evaluate new technologies and tools to support process improvement initiatives.
Continuous Improvement Initiatives
Lead or support projects focused on improving IT operations, reducing costs, and increasing value delivery.
Collaborate with cross-functional teams to implement and monitor process changes.
Promote a culture of continuous improvement through training and stakeholder engagement.
Data Analysis and Reporting
Gather and analyze process data to measure performance and identify trends.
Create reports and dashboards to provide insights into process performance and improvement outcomes.
Stakeholder Collaboration
Work closely with IT teams, business units, and leadership to understand process requirements and objectives.
Facilitate workshops and discussions to gather input and drive consensus on process enhancements.
Documentation and Compliance
Document current and future-state processes, ensuring clear communication and alignment across teams.
Ensure process improvements comply with organizational policies and relevant regulations.
Qualifications and Skills:
Education: Bachelor’s degree in Information Technology, Business Administration, Industrial Engineering, or a related field.
Experience:
3-5 years of experience in IT process improvement, business analysis, or a similar role.
Experience with process improvement methodologies (e.g., Lean, Six Sigma).
Technical Skills:
Proficiency in process modeling and analysis tools (e.g., Visio, Lucidchart).
Knowledge of IT systems, workflows, and automation tools.
Familiarity with data analysis tools (e.g., Power BI, Excel).
Soft Skills:
Strong problem-solving and critical-thinking abilities.
Excellent communication and interpersonal skills.
Ability to work collaboratively and drive change across teams.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experien..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 4
About the Role:
We are looking for a skilled IT Analyst (Portfolio Management) to join our team. In this role, you will be responsible for overseeing and optimizing the IT project and program portfolio to ensure alignment with organizational strategies and objectives. You will collaborate with stakeholders to evaluate project performance, prioritize initiatives, and maximize the value delivered by IT investments.
Key Responsibilities:
Portfolio Management
Assist in maintaining and managing the IT project portfolio, ensuring alignment with organizational goals.
Support the prioritization and selection of projects based on strategic value, risk, and resource availability.
Monitor and evaluate the performance of ongoing projects and programs within the portfolio.
Data Analysis and Reporting
Develop and maintain dashboards, metrics, and reports to provide insights into portfolio performance and resource utilization.
Analyze data to identify trends, risks, and opportunities for optimization.
Stakeholder Collaboration
Work closely with project managers, business units, and leadership to ensure portfolio objectives are understood and achieved.
Facilitate regular reviews of the IT portfolio to assess progress and adjust priorities as needed.
Process Improvement
Identify areas for improvement within the portfolio management process and recommend solutions.
Support the implementation of tools and methodologies to enhance portfolio visibility and decision-making.
Governance and Compliance
Ensure portfolio management practices comply with organizational policies and standards.
Assist in establishing and maintaining portfolio governance frameworks.
Qualifications and Skills:
Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Experience:
3-5 years of experience in IT portfolio management, project management, or a related field.
Familiarity with portfolio management tools and software (e.g., Microsoft Project, ServiceNow, Planview).
Technical Skills:
Strong analytical skills with experience in data analysis and reporting tools (e.g., Power BI, Excel).
Understanding of project and program management methodologies (e.g., Agile, Waterfall).
Basic knowledge of IT systems and architecture.
Soft Skills:
Excellent communication and presentation skills.
Strong organizational and multitasking abilities.
Ability to collaborate effectively with cross-functional teams and senior stakeholders.
Qty : 3Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)E..
Qty : 3
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 3
About the Role:
We are seeking a detail-oriented IT Analyst (Project Finance) to join our team. This role focuses on managing financial aspects of IT projects, including budgeting, forecasting, and cost tracking. You will work closely with project managers, finance teams, and stakeholders to ensure accurate financial planning, reporting, and control throughout the project lifecycle.
Key Responsibilities:
Financial Planning and Budgeting
Assist in preparing project budgets, ensuring alignment with organizational goals and available resources.
Develop financial models to support project decision-making and resource allocation.
Monitor budget performance, highlighting variances and providing actionable insights.
Cost Tracking and Reporting
Track project expenditures, ensuring they remain within approved budgets.
Prepare regular financial reports, dashboards, and forecasts for stakeholders.
Ensure accurate allocation of costs to specific projects and programs.
Risk Management and Compliance
Identify and mitigate financial risks associated with IT projects.
Ensure compliance with financial policies, regulations, and standards.
Support audits and financial reviews related to IT projects.
Collaboration and Stakeholder Engagement
Work with project managers to understand financial needs and constraints.
Partner with finance teams to align project financials with overall business objectives.
Provide financial insights to stakeholders to support project planning and prioritization.
Process Improvement
Identify opportunities to enhance financial management processes for IT projects.
Support the implementation of tools and systems to improve cost tracking and reporting.
Qualifications and Skills:
Education: Bachelor’s degree in Finance, Accounting, Information Technology, or a related field.
Experience:
3-5 years of experience in project finance, IT finance, or a related role.
Familiarity with financial systems and software (e.g., SAP, Oracle Financials).
Technical Skills:
Strong analytical and financial modeling skills.
Proficiency in tools such as Excel, Power BI, and project management software.
Basic knowledge of IT project methodologies (e.g., Agile, Waterfall).
Soft Skills:
Excellent communication and presentation skills.
Strong problem-solving and critical-thinking abilities.
Ability to work collaboratively with cross-functional teams.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experien..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 1
About the Role:
We are looking for a detail-oriented IT Analyst (Portfolio Resource) to join our team. This role focuses on managing and optimizing resource allocation across IT projects and programs within the portfolio. You will collaborate with project managers and stakeholders to ensure the efficient utilization of resources, identify gaps, and support strategic decision-making to meet organizational objectives.
Key Responsibilities:
Resource Management
Monitor and manage resource allocation across the IT project portfolio to ensure optimal utilization.
Identify resource availability and skill requirements for ongoing and upcoming projects.
Collaborate with project managers to resolve resource conflicts and address capacity challenges.
Capacity Planning
Develop and maintain resource capacity plans to align with portfolio priorities and timelines.
Analyze resource data to forecast future demand and address gaps proactively.
Provide recommendations on hiring, upskilling, or reallocation to meet portfolio needs.
Data Analysis and Reporting
Generate and maintain reports and dashboards to track resource utilization, capacity, and productivity.
Analyze trends and performance metrics to support data-driven decision-making.
Collaboration and Stakeholder Engagement
Work with project managers, department heads, and leadership to align resource planning with organizational goals.
Facilitate regular resource planning meetings and updates.
Support communication between stakeholders to manage expectations and ensure resource alignment.
Process Optimization
Identify and implement process improvements in resource planning and management.
Support the adoption of tools and systems that enhance visibility into resource availability and utilization.
Qualifications and Skills:
Education: Bachelor’s degree in Information Technology, Business Administration, Project Management, or a related field.
Experience:
3-5 years of experience in resource management, IT portfolio management, or a related role.
Familiarity with resource planning tools and software (e.g., Smartsheet, Planview, Microsoft Project).
Technical Skills:
Strong analytical skills and proficiency in data analysis tools (e.g., Excel, Power BI).
Knowledge of project and program management methodologies (e.g., Agile, Waterfall).
Basic understanding of IT systems and workflows.
Soft Skills:
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to work collaboratively with diverse teams and senior stakeholders.
Certifications (preferred):
Project Management Professional (PMP).
Certified Resource Management Professional (CRMP).
The Specialized Talent Sourcer identifies and attracts top candidates with specific skill sets or expertise to fill niche positions. They ha..
The Specialized Talent Sourcer identifies and attracts top candidates with specific skill sets or expertise to fill niche positions. They have a deep understanding of the industry and job requirements they recruit for, and utilize specialized sourcing techniques to effectively match qualified candidates to the defined unique needs of client organizations.
Work Location: Manila, PH
Work Arrangement: Hybrid (once or 2x a month for now)
Work Schedule: night shift
Specific requirements: Healthcare sourcing background is a huge plus, cold calling experience is a big factor as well.
Duties and Responsibilities:
Collaborating closely with recruiters and hiring managers to understand the unique job requirements and effectively align sourcing efforts with the organization’s goals.
Reviewing and posting attractive job adverts on specialized job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
Utilizing various sourcing methods such as online platforms, social media, and networking to identify and connect with potential candidates who possess the specific skills and qualifications required for niche positions.
Implementing traditional, creative, and targeted candidate attraction strategies, such as mobile and email campaigns, cold calling, utilization of recruitment marketing, etc. to cultivate and grow talent communities for current and future hiring needs, ensuring a steady and engaged pipeline of specialized talent is always available.
Engaging with potential candidates through personalized outreach, networking events, and communication channels to establish rapport and interest in job opportunities.
Conducting and presenting thorough and regular market research to understand industry trends, salary benchmarks, and talent availability, which helps in planning effective sourcing and hiring strategies.
Pre-screening candidates to assess their qualifications, experience, and cultural fit before presenting them to the hiring team.
Sharing market and candidate insights to business hiring groups, while consulting them on sourcing and hiring strategies.
Actively promoting the employer brand to potential candidates, highlighting the company’s strengths in the specific industry, and opportunities for career growth.
Ensuring accurate and up-to-date records of candidate interactions and sourcing activities, using applicant tracking systems (ATS) and other available tools.
Staying updated with industry best practices, sourcing tools and techniques to continually improve the effectiveness of talent sourcing strategies.
Fostering diversity and inclusion by sourcing candidates from diverse backgrounds and underrepresented groups, contributing to a more inclusive workforce.
Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.
About YouAre you an analytical, results-driven leader with a passion for optimizing sales support processes and data management? Do you thrive in a fa..
About You
Are you an analytical, results-driven leader with a passion for optimizing sales support processes and data management? Do you thrive in a fast-paced date technology environment, where your strategic insights can enable revenue and improve efficiency? Are you skilled at using data to drive decisions and aligning cross-functional teams to meet growth goals?
If your answers are YES – then this is the perfect role for you!
Your Responsibilities
As our Director of Sales Enablement and Strategy, you will be at the forefront of driving operational excellence and enabling our sales teams to thrive in a competitive global market. This strategic leadership role offers you the chance to shape and implement innovative processes, leverage cutting-edge technology, and foster collaboration across diverse teams. With a focus on optimizing workflows, nurturing leads, and delivering actionable data, your contributions will directly impact the organization’s growth and success.
In this role, you will:
Lead and Inspire: Oversee and develop a high-performing team of 10+ members, fostering a culture of excellence and innovation.
Enhance Sales Operations: Ensure data quality in Salesforce, streamline workflows from lead to close, and define KPIs to drive performance.
Support Sales Success: Provide sales teams with resources such as contact research, company briefings, and RFI/RFP support to enhance client engagement.
Innovate Processes: Continuously assess and improve sales processes, automating tasks and addressing bottlenecks to accelerate deal cycles.
Drive Strategic Collaboration: Work closely with business development and marketing teams to shape go-to-market strategies and refine lead-nurturing initiatives.
Deliver Insights: Provide competitive, market, and regulatory intelligence to empower teams and guide decision-making
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experien..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 2
About the Role:
We are seeking a dedicated and results-driven Project Manager to lead and manage projects from initiation to completion. The Project Manager will be responsible for ensuring projects are delivered on time, within budget, and meet the specified requirements. This role requires strong leadership, organizational, and communication skills to manage cross-functional teams, track project progress, and communicate effectively with stakeholders.
Key Responsibilities:
Project Planning and Execution
Lead the planning, execution, and delivery of multiple projects simultaneously.
Define project scope, goals, deliverables, and timelines in alignment with business objectives.
Develop detailed project plans, including schedules, resources, and budgets.
Monitor project progress and adjust plans as needed to meet changing requirements and deadlines.
Team Leadership and Collaboration
Lead, motivate, and manage project teams, ensuring that team members are clear on their roles and responsibilities.
Foster a collaborative team environment to ensure high performance and commitment.
Ensure timely delivery of project milestones, managing resources effectively to achieve project objectives.
Stakeholder and Client Management
Maintain regular communication with project stakeholders, including senior management, clients, and vendors.
Present project updates, risks, and recommendations to stakeholders, ensuring alignment and transparency.
Build and maintain positive relationships with clients, understanding their needs and ensuring their satisfaction.
Risk and Issue Management
Proactively identify project risks and issues, developing mitigation strategies to address them.
Resolve conflicts and obstacles that may arise during the course of the project.
Ensure that issues are documented, tracked, and communicated to relevant stakeholders.
Quality Assurance and Compliance
Ensure that project deliverables meet quality standards, business requirements, and customer expectations.
Oversee the implementation of quality control processes, ensuring compliance with industry standards and internal guidelines.
Conduct post-project evaluations to identify areas for improvement and implement best practices.
Budget and Resource Management
Manage project budgets, including cost estimation, tracking expenditures, and ensuring projects are delivered within financial constraints.
Allocate resources effectively and monitor resource utilization throughout the project lifecycle.
Negotiate with vendors and contractors to ensure that project resources are available and meet budgetary requirements.
Skills:
Education: Bachelor’s degree in Project Management, Business Administration, or a related field.
Experience:
5-8 years of experience in project management, with a successful track record of delivering complex projects.
Experience managing cross-functional teams and stakeholders at all levels.
Experience working in [specify industry, if needed, e.g., IT, construction, finance].
Technical Skills:
Strong understanding of project management methodologies (e.g., Agile, Waterfall, Scrum).
Proficient in project management software (e.g., MS Project, Jira, Asana, Trello).
Experience with budget management, resource planning, and scheduling tools.
Soft Skills:
Excellent leadership, decision-making, and problem-solving skills.
Strong communication, negotiation, and interpersonal skills.
Ability to work under pressure, handle multiple priorities, and meet deadlines.
High attention to detail and organizational skills.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 1
About the Role:
We are seeking an experienced IT Analyst (Change Management) to join our dynamic team. The successful candidate will play a key role in ensuring the smooth implementation of IT changes within our organization, minimizing disruption and maximizing user adoption. You will work closely with cross-functional teams to plan, execute, and monitor change initiatives in alignment with organizational goals.
Key Responsibilities:
Change Management
Coordinate and manage IT change requests, ensuring all changes are evaluated, tested, and implemented effectively.
Analyze the impact of IT changes on business operations, identify risks, and propose mitigation strategies.
Develop and maintain change management policies, procedures, and documentation.
Act as a liaison between IT teams and stakeholders to ensure alignment and clear communication regarding change initiatives.
Process Optimization
Identify and recommend process improvements to enhance change management effectiveness.
Conduct post-implementation reviews to evaluate the success of changes and gather feedback for future improvements.
Collaboration and Communication
Work with project managers, business analysts, and technical teams to ensure successful integration of IT changes into existing systems.
Provide training and support to users impacted by IT changes.
Monitoring and Reporting
Monitor the progress of change initiatives and prepare regular reports for senior management.
Maintain a change management database or system to track changes and maintain audit compliance.
Qualifications and Skills:
Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Experience:
3-5 years of experience in IT change management, business analysis, or a related role.
Proven experience in coordinating complex IT change initiatives.
Technical Skills:
Familiarity with ITIL frameworks and best practices.
Proficiency in change management tools (e.g., ServiceNow, Jira).
Basic understanding of IT systems, infrastructure, and software development lifecycle (SDLC).
Soft Skills:
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Certifications (preferred):
ITIL Foundation Certification.
Prosci Change Management Certification or equivalent.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experien..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 2
About the Role:
We are seeking a talented and motivated Business Intelligence Developer to join our team. The successful candidate will be responsible for designing, developing, and maintaining BI solutions to transform data into actionable insights. You will work with large datasets, design interactive dashboards, and support decision-making by providing key business metrics and reporting solutions.
Key Responsibilities:
BI Solution Development
Develop, design, and maintain Business Intelligence solutions, including dashboards, reports, and analytics tools using BI platforms such as Power BI, Tableau, or similar.
Translate business requirements into technical specifications and create solutions that meet business needs.
Integrate multiple data sources, ensuring accuracy and efficiency in data loading, processing, and visualization.
Design and implement data models, cubes, and complex queries for analysis and reporting.
Data Analysis and Reporting
Analyze large datasets and present data-driven insights in a clear and concise manner.
Develop and maintain data pipelines, ETL (Extract, Transform, Load) processes to integrate data from various sources.
Create automated and ad-hoc reports for internal teams, providing actionable business insights.
Design and generate interactive dashboards and visualizations that allow users to explore business data dynamically.
Data Quality and Governance
Ensure data quality by implementing data validation checks, improving data integrity, and performing regular audits of BI solutions.
Work closely with data governance teams to ensure that BI solutions adhere to data management standards and regulatory requirements.
Collaborate with IT and business teams to define data sources, data definitions, and other data governance standards.
Performance Optimization and Troubleshooting
Optimize BI solutions for performance, ensuring they handle large volumes of data efficiently and generate reports within required timeframes.
Troubleshoot and resolve data issues, performance bottlenecks, and report inconsistencies.
Recommend and implement improvements to data processing workflows, visualization strategies, and BI solution performance.
Collaboration and Stakeholder Engagement
Collaborate with business analysts, project managers, and stakeholders to gather requirements and ensure BI solutions meet their needs.
Provide training and support to end-users in using BI tools and interpreting reports.
Communicate effectively with non-technical stakeholders, explaining complex technical concepts in a user-friendly manner.
Continuous Improvement and Innovation
Stay up-to-date with the latest trends, tools, and technologies in BI and data analytics.
Explore new ways to improve BI tools, reporting processes, and overall data strategy within the organization.
Identify opportunities for automation and process improvement to streamline data management and reporting workflows.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field.
Experience:
3-5 years of experience in Business Intelligence development, data analysis, or a related role.
Hands-on experience with BI tools like Power BI, Tableau, Qlik, or similar.
Strong knowledge of data modeling, ETL processes, and database management.
Experience with SQL, including complex queries, joins, and optimization.
Familiarity with programming languages like Python, R, or others used in BI development is a plus.
Technical Skills:
Proficient in BI tools (Power BI, Tableau, Qlik, etc.) and data visualization best practices.
Strong experience with SQL databases (e.g., SQL Server, Oracle, MySQL) and data integration tools.
Understanding of data modeling, OLAP, OLTP systems, and relational database structures.
Experience with ETL tools and frameworks (e.g., SSIS, Talend, Informatica).
Knowledge of cloud-based BI platforms (e.g., Azure, AWS, Google Cloud) is a plus.
Soft Skills:
Strong analytical and problem-solving abilities.
Excellent communication skills, both written and verbal, with the ability to present complex data insights to non-technical stakeholders.
Ability to work collaboratively in a fast-paced, cross-functional team environment.
Detail-oriented with a focus on accuracy and data integrity.
Certifications (preferred):
Microsoft Certified: Data Analyst Associate (Power BI).
Tableau Desktop Specialist or Certified Associate.
AWS Certified Data Analytics or similar certifications.
Job Description Analyze and organize raw data Build data systems and pipelines Evaluate business needs and objectives Combine raw information from dif..
Job Description
Analyze and organize raw data
Build data systems and pipelines
Evaluate business needs and objectives
Combine raw information from different sources
Explore ways to enhance data quality and reliability
Identify opportunities for data acquisition
Develop analytical tools and programs
Requirements:
Proven experience as Data Engineer with at least 3 Years professional work experience
Strong proficiency in at least one SQL Development (Oracle, MS SQL, or similar technologies) and ETL Development Tools (Informatica, Talend or similar technologies)
Knowledge in Shell Scripting, Hadoop Platform, Big Data
Familiarity with Agile and DevOps methodologies
Preferred Qualifications:
Familiarity with Data Modeling and Design
Familiarity with Python/R and AWS Service (Redshift)
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experien..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 1
About the Role:
We are looking for a highly skilled C# and .NET Developer to join our development team. The ideal candidate will have strong experience in building robust and scalable applications using C# and .NET technologies. In this role, you will be responsible for designing, developing, and maintaining software solutions, ensuring optimal performance and integration with other systems.
Key Responsibilities:
Software Development
Design, develop, and maintain applications using C# and .NET Framework/.NET Core technologies.
Write clean, maintainable, and efficient code following best practices and coding standards.
Collaborate with cross-functional teams to define, design, and implement new features and functionalities.
Develop and integrate APIs and third-party services to enhance application capabilities.
System Design and Architecture
Work closely with system architects and senior developers to define the architecture of the applications.
Contribute to the design of high-performance, scalable, and secure solutions using the latest .NET technologies.
Evaluate and select appropriate frameworks, tools, and technologies for the development process.
Database Management
Design and implement database structures and schemas using SQL Server, MySQL, or other relational databases.
Write complex SQL queries, stored procedures, and optimize database performance.
Ensure data integrity and develop data access layers to interact with the database effectively.
Testing and Debugging
Perform unit testing and debugging to ensure the quality and functionality of the software.
Collaborate with the QA team to conduct integration and system tests, ensuring the system works as expected.
Identify, document, and fix software defects in a timely manner, ensuring application stability and reliability.
Performance Optimization and Code Review
Optimize application performance by identifying bottlenecks, implementing improvements, and conducting performance testing.
Participate in code reviews to ensure code quality, best practices, and consistency across the development team.
Continuously evaluate the application’s architecture for scalability and performance improvements.
Collaboration and Stakeholder Communication
Work closely with project managers, business analysts, and other developers to deliver high-quality solutions.
Provide regular updates on project progress, including any challenges or risks that may arise.
Communicate technical concepts clearly to non-technical stakeholders, ensuring all project requirements are understood.
Continuous Learning and Improvement
Stay up-to-date with the latest advancements in C#, .NET technologies, and software development trends.
Proactively identify opportunities to improve development processes and efficiency.
Participate in training programs and technical workshops to enhance skills and knowledge.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience in software development using C# and .NET technologies.
Job Description Daily monitoring of IBM Tickets related to APIC L1 support for APIC Issues Deploy IBM APIconnect Software using Kubernetes Manage and ..
Job Description
Daily monitoring of IBM Tickets related to APIC
L1 support for APIC Issues
Deploy IBM APIconnect Software using Kubernetes
Manage and Maintain IBM Apiconnect Software
Manage IBM Cloud Platform and Services
Creating Ubuntu Server environment using VMware ESXi
Manage and Maintain IBM Servers in Vitro Data Center
Manage VM ESXi Servers
Deploy IBM Application using Red Hat Openshift and Kubernetes
Experience with Containerization using Docker, OCP, and Kubernetes
Applying the Agile and DevOps Methodology. Acting as DevOps Engineer
To support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services
Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies & processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development.
Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets.
Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions.
Creates and updates communications and incident management activities to streamline ticket resolution.
Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.
Qualifications
Bachelor's degree in computer science or engineering.
Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities.
Ability to resolve technical problems and innovate more efficient use of IT resources.
Knowledge in Kubernetes and Docker is a MUST
Experience with AWS and on prem Virtualization
Minimum 2 years of working experience as a DevOps Engineer
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experien..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 1
About the Role:
We are seeking an organized and detail-oriented Project Planner/Scheduler to manage project timelines, schedules, and resource allocation. The role will focus on creating and maintaining project schedules, ensuring that milestones are met on time and within scope. You will work closely with project managers, teams, and stakeholders to track project progress and adjust plans as necessary to ensure successful project delivery.
Key Responsibilities:
Schedule Development and Management
Develop, maintain, and update detailed project schedules, including setting project milestones and deadlines.
Coordinate with project managers to ensure that project schedules are accurate, realistic, and aligned with project goals.
Monitor project progress, adjusting schedules as needed to ensure timely completion of deliverables.
Identify any potential scheduling conflicts or resource constraints and proactively recommend adjustments.
Resource Allocation and Coordination
Work with project teams to allocate resources efficiently, ensuring the right people and tools are available when needed.
Monitor and manage resource utilization across multiple projects to ensure optimal use of resources.
Track resource availability and adjust plans accordingly to prevent delays or resource shortages.
Progress Tracking and Reporting
Track project milestones, deliverables, and critical paths to ensure projects remain on schedule.
Prepare and provide regular status reports to project managers and stakeholders, highlighting any delays or issues.
Use scheduling software to generate progress reports and timelines for project reviews and decision-making.
Risk and Issue Management
Identify potential scheduling risks, such as delays or bottlenecks, and work with the project team to mitigate these risks.
Provide input on corrective actions for projects that are falling behind schedule or facing delays.
Ensure that risks and issues are documented and escalated to project managers when necessary.
Collaboration and Stakeholder Management
Communicate regularly with project managers, team members, and stakeholders to ensure alignment on schedules and deliverables.
Assist in coordinating with external vendors or contractors to meet scheduling requirements and deadlines.
Ensure that any changes to project scope or schedule are documented and communicated to all relevant parties.
Quality and Compliance
Ensure that scheduling practices and project timelines comply with internal processes, standards, and regulations.
Support project managers in ensuring the overall quality of the project by keeping the schedule on track and minimizing delays.
Qualifications and Skills:
Education: Bachelor’s degree in Project Management, Engineering, Business Administration, or a related field.
Experience:
3-5 years of experience in project scheduling, planning, or coordination.
Experience with project scheduling tools (e.g., Primavera P6, MS Project, or similar tools).
Previous experience working on large-scale or complex projects is a plus.
Technical Skills:
In-depth knowledge of project scheduling principles and techniques.
Proficient in project management software (e.g., MS Project, Primavera P6, or other scheduling software).
Strong proficiency in Microsoft Excel and other reporting tools.
Soft Skills:
Excellent organizational and time-management skills.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Effective communication skills, both written and verbal.
Problem-solving and critical-thinking abilities.
Certifications (preferred):
Project Management Professional (PMP) or Associate in Project Management (CAPM).
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experien..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 1
Key Responsibilities:
Application Development
Develop, enhance, and maintain applications using ADABAS and NATURAL programming languages.
Write efficient, maintainable, and reusable code to meet project requirements and business objectives.
Collaborate with business analysts and project managers to understand system requirements and translate them into functional specifications.
Design and develop system interfaces, database structures, and application logic.
System Design and Architecture
Work with system architects to design application architecture, ensuring scalability, performance, and maintainability.
Ensure integration between ADABAS databases and other systems or applications using relevant interfaces and protocols.
Provide recommendations on system improvements and potential technology upgrades.
Testing and Debugging
Perform unit and integration testing to ensure the functionality of ADABAS/NATURAL applications.
Identify and resolve technical issues, bugs, and performance bottlenecks in the application or database.
Ensure code quality through rigorous testing and validation processes.
Database Management and Optimization
Manage, optimize, and maintain ADABAS databases, ensuring optimal performance and efficient data retrieval.
Write and optimize complex SQL queries and database procedures to support application functionalities.
Work closely with database administrators to ensure efficient database usage, backups, and recoverability.
Documentation and Reporting
Create detailed technical documentation for developed solutions, including design specifications, workflows, and data models.
Prepare status reports, updates, and presentations for project stakeholders.
Provide training and support to junior developers and other team members on ADABAS/NATURAL technologies.
Collaboration and Stakeholder Communication
Collaborate with cross-functional teams, including business analysts, project managers, and QA teams, to ensure successful project delivery.
Maintain clear communication with stakeholders regarding project status, challenges, and risks.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience in software development using ADABAS and NATURAL.
Proven experience with ADABAS database management and NATURAL programming language.
Experience with related technologies such as COBOL, SQL, or other mainframe technologies is a plus.
Experience working in Agile development environments.
Technical Skills:
Strong expertise in ADABAS and NATURAL programming for building and maintaining enterprise applications.
Familiarity with other programming languages such as COBOL, Java, or C# is a plus.
Strong understanding of database management and SQL query optimization.
Experience with version control tools (e.g., Git, SVN).
Understanding of system performance tuning and optimization techniques.
Soft Skills:
Strong problem-solving and analytical skills.
Excellent communication skills, with the ability to explain technical concepts clearly.
Ability to work collaboratively in a team environment.
Detail-oriented and able to work under tight deadlines.
Certifications (preferred):
NATURAL Programming Certification.
ADABAS Database Administrator or Developer Certification.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 5
About the Role:
We are looking for a detail-oriented IT Analyst (Controls) to join our team. The role involves ensuring the organization’s IT systems and processes comply with established policies, procedures, and regulatory requirements. The ideal candidate will support internal controls, risk assessments, and compliance initiatives while collaborating with cross-functional teams to enhance operational efficiency.
Key Responsibilities:
IT Controls and Compliance
Develop, implement, and maintain IT control frameworks in alignment with organizational goals and regulatory standards.
Perform regular audits and reviews to ensure compliance with internal policies and external regulations.
Monitor the effectiveness of IT controls and recommend enhancements to mitigate risks.
Collaborate with IT and business units to design controls that align with operational needs.
Risk Management
Identify and assess risks in IT processes and systems.
Develop and implement risk mitigation strategies to address control gaps.
Provide expertise in addressing and resolving audit findings related to IT controls.
Policy and Process Development
Create and maintain IT control documentation, including policies, procedures, and risk assessments.
Assist in developing security and compliance awareness programs for staff.
Reporting and Analysis
Generate reports on IT control performance and risk metrics for senior management and auditors.
Provide insights and recommendations for improving IT governance.
Collaboration and Support
Work with IT teams during the design and implementation of new systems to ensure appropriate controls are embedded.
Act as a point of contact for internal and external audits related to IT systems.
Qualifications and Skills:
Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Experience:
3-5 years of experience in IT controls, governance, risk management, or compliance roles.
Hands-on experience with regulatory frameworks such as SOX, GDPR, or ISO 27001.
Technical Skills:
Strong knowledge of IT control frameworks like COBIT, NIST, or ITIL.
Proficiency in tools for audit and compliance tracking (e.g., GRC platforms, Excel).
Basic understanding of IT systems and cybersecurity principles.
Soft Skills:
Strong analytical and organizational skills.
Exceptional communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Certifications (preferred):
Certified Information Systems Auditor (CISA).
Certified in Risk and Information Systems Control (CRISC).
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Trav..
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Computer Engineering
Travel Percentage :
1 - 5%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing:
Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)
Interacts with product managers and/or users to define system requirements and/or necessary modifications.
Participates in software design meetings and analyzes user needs to determine technical requirements.
Write technical specifications based on conceptual design and stated business requirements.
Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.
Completes documentation and procedures for installation and maintenance.
Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.
May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.
May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.
Other related duties assigned as needed.
What you will bring:
Must Have: Experience in Java Front-End Development plus capable of doing Incident Management.
Must be amenable to work on shifting schedules, including on-call assignments
Must be amenable to work on a Hybrid setup. Office location is at Ecoplaza Bldg., Magallanes, Makati (located near Magallanes, MRT Station, EDSA)
Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business
Knowledge of financial services industry
Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development
Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma
Knowledge of banking practices, regulations and operations within assigned line(s) of business
In-depth understanding of design patterns and their application
Fluency in developing and understanding sequence diagrams, class models, etc.
Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.
Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Excellent analytical, decision-making, problem-solving, team and time management skills
Ability to persuade and influence others on the best approach to take
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Positive outlook, strong work ethic, and responsive to internal and external clients and contacts
Willingly and successfully fulfills the role of teacher, mentor and coach
May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices
What we offer:
A competitive salary and benefits, including HMO on Day 1
Great workspaces with dedicated and motivated colleagues
A variety of career development tools, resources, and opportunities
#LI-JO1
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
What you will do?Marketing Project Activity Coordination:Assist in the planning, execution, and tracking of marketing activities, including completion..
What you will do?
Marketing Project Activity Coordination:
Assist in the planning, execution, and tracking of marketing activities, including completion of documents for internal approval and monitoring of activity milestones.
Processes accreditation of vendors and hotels to be utilized in marketing activities and in coordination with Sales and Administration Assistant for proper maintenance.
Manage travel arrangements (flights, transfers, and hotel accommodations) for target customers.
Coordinate with distributors, vendors and marketing teams to ensure timely execution of marketing projects.
Monitor and report on the progress and effectiveness of marketing campaigns.
Administrative Support:
Provide general administrative support, including scheduling meetings, preparing reports, and maintaining records.
Manage communications with external partners, including vendors and healthcare professionals.
Prepare service agreements and sponsorship contracts of HCPs to be duly signed by nominated signatories within prescribed timelines.
Prepare payment requests for all marketing related activities, e.g. payment for services, billing statements from vendors, with attached supporting documents to be provided by the KAM and to be submitted to Finance within the prescribed timelines.
Ad hoc logistics support during marketing activities and meetings as needed.
Monitors consumption reports and expenses related to marketing activities against budget.
Assist in the preparation and distribution of marketing materials, brochures, and samples
Data Management:
Maintain accurate records of marketing activities, including contact lists, distribution logs, and feedback from HCPs.
Support data entry and management of customer relationship management (CRM) systems related to marketing activities for liquidation purposes.
Compliance and Document Management:
Ensure all marketing activities comply with regulatory requirements and company policies.
Prepare and maintain documentation related to marketing campaigns, including contracts, invoices, and expense reports.
Receive and route documents to their recipients.
Communicate with all concerned parties reports on document monitoring.
Safekeep and monitor contracts related to marketing activities, such as service agreements of HCPs and contracts from vendors, etc.
As a minimum, we expect candidates to meet the following requirements: Bachelor's degree or equivalent work experience preferred 1–2 years' experien..
As a minimum, we expect candidates to meet the following requirements:
Bachelor's degree or equivalent work experience preferred
1–2 years' experience in an administrative role in any industry
candidates with BPO experience is an advantage
A high level of spoken and written business English: the ability to use the language fluently and accurately on all levels and as normally pertinent to professional needs; the ability to understand and participate in any conversation within the range of one's own personal and professional experience with a high degree of fluency and precision of vocabulary
Excellent time management skills: knows how to prioritize work and able to multi-task to get things done in an efficient manner
Can handle research, preparation of presentations, data entry, maintenance and monitoring of memberships, online accounts, and bills payable.
Proficiency in MS Office and web-based applications
Has high attention to detail
A strong sense of customer service and enjoys anticipating the needs of others
With strong analytical skills and is able to understand information immediately
Ability to work efficiently, think clearly, and solve tasks accurately under pressure
Pro-active and resourceful self-starter
Desire and ability to work in a fast-paced technology environment
With a quiet place at home away from any disturbance, a laptop, a smartphone, and a fully running Wi-Fi connection of 10mbps or higher
Priority will be given to those who can start immediately with updated NBI and can present a Fit to Work clearance.
At MySigrid, we aim to ensure the professional and personal growth of all our employees:
Two weeks of paid training.
Paid time off.
HMO Package for the employee and two dependents.
Reimbursable internet charges.
Comprehensive training and continuous learning advantages.
Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
High importance to work-life balance with the opportunity to work from home part of the week.
Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness,Accountability, and Determination.
Co-Working days
MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.
WHAT IS YOUR ROLEAs a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regard..
WHAT IS YOUR ROLE
As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
WHAT WILL YOU DO
You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
Ensure proper and timely escalation of issues to meet internal and external expectations.
Identify opportunities and recommendations for continuous process improvement.
You are expected to deliver service excellence and maximize customer satisfaction.
Work with the external team to stay updated on product and service knowledge.
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
Curious and authentic, just like us! #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction
YOU HAVE…
At least a bachelor’s degree in any field you’re passionate about!
3 years of customer service experience (may it be email, phone, or chat support).
Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
Excellent reading comprehension, and verbal, and written communication skills.
Strong and effective phone contact handling skills.
An ability to understand and communicate complex ideas to customers, both verbally and in written form.
Knowledge and experience with Gorgias CRM is a plus.
Aptitude to quickly learn and navigate new technology, systems, and applications.
The ability to accept feedback gracefully and with an open mind.
Intermediate understanding of common Customer Experience best practices.
Customer orientation and ability to adapt/respond to different types of characters.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 28
About the Role:
We are seeking a skilled Java Developer to join our development team. The ideal candidate will have strong expertise in Java programming and be responsible for designing, developing, and maintaining scalable and high-performance software applications. You will collaborate with cross-functional teams to create innovative solutions that meet business needs and enhance user experiences.
Key Responsibilities:
Software Development
Design, develop, and maintain applications using Java and related technologies (Spring, Hibernate, etc.).
Write clean, efficient, and maintainable code following best practices and coding standards.
Collaborate with business analysts and project managers to understand system requirements and translate them into technical solutions.
Develop and implement RESTful APIs and web services to support business functionality.
System Design and Architecture
Work with system architects to design scalable, high-performance, and reliable solutions.
Participate in the design and development of application architecture, ensuring the solution meets business goals and is future-proof.
Select and implement appropriate frameworks and libraries to ensure optimal performance and ease of maintenance.
Database Management
Design and implement database schemas, tables, and queries to support application features.
Work with relational databases (e.g., MySQL, PostgreSQL, Oracle) and NoSQL databases (e.g., MongoDB, Cassandra).
Write complex SQL queries, stored procedures, and ensure the performance of data access layers.
Testing and Debugging
Develop unit tests, conduct code reviews, and perform integration testing to ensure software functionality and quality.
Troubleshoot, debug, and optimize Java applications to ensure they perform well in production environments.
Ensure comprehensive test coverage and adhere to test-driven development (TDD) practices.
Collaboration and Stakeholder Communication
Collaborate with cross-functional teams, including product managers, QA teams, and other developers, to deliver high-quality software solutions.
Provide regular updates on the progress of development tasks and escalate issues when necessary.
Communicate effectively with both technical and non-technical stakeholders to ensure requirements are met and expectations are clear.
Continuous Improvement and Innovation
Stay updated with the latest trends in Java development and emerging technologies.
Continuously improve development processes, coding practices, and application performance.
Explore new tools, technologies, and methodologies to optimize software development workflows.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience in Java development, including proficiency in Java SE/EE.
Experience with frameworks such as Spring, Hibernate, or JavaFX.
Strong experience in working with RESTful APIs, microservices, and cloud technologies.
Familiarity with Agile development methodologies (e.g., Scrum, Kanban).
Technical Skills:
Strong proficiency in Java programming, including experience with Java 8 or newer.
Solid understanding of object-oriented programming (OOP) principles and design patterns.
Experience with relational databases (e.g., SQL, MySQL, PostgreSQL) and NoSQL databases.
Familiarity with containerization technologies such as Docker and Kubernetes is a plus.
Experience with version control systems (e.g., Git, SVN).
Soft Skills:
Excellent problem-solving and debugging skills.
Strong communication skills, both written and verbal.
Ability to collaborate in a team environment, with flexibility to work independently when required.
Strong attention to detail and a passion for writing high-quality code.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 20
About the Role:
We are looking for a reliable and proactive IT Assistant to provide support in maintaining and troubleshooting IT systems, networks, and equipment within the organization. The ideal candidate will assist the IT team in ensuring the smooth operation of all technology-related activities, responding to user requests, resolving technical issues, and performing basic IT administrative tasks. This role is perfect for someone looking to develop their career in IT while supporting a variety of technical functions in a dynamic environment.
Key Responsibilities:
Technical Support
Provide first-level technical support to end users for hardware, software, network, and system issues.
Troubleshoot and resolve common IT issues related to desktops, laptops, printers, peripherals, and network connectivity.
Set up and configure new devices, such as computers, printers, and phones, ensuring that they are ready for use by staff members.
Assist in resolving software issues, including installing, updating, and configuring applications for end users.
Log and track support tickets using an IT service management system to ensure issues are resolved in a timely manner.
Hardware and Software Management
Assist with inventory management of IT equipment and software licenses, ensuring accurate records are maintained.
Help in installing, configuring, and maintaining operating systems (Windows, macOS, Linux) and software applications.
Assist in running regular software updates, patches, and antivirus scans to ensure system security and efficiency.
Support the deployment of software packages and updates across the organization's devices.
Assist in troubleshooting and repairing hardware issues, including computers, printers, and mobile devices.
Network and System Administration Support
Provide basic support in maintaining and monitoring network connectivity, including Wi-Fi, VPN, and local area networks (LAN).
Assist the IT team with configuring network devices, routers, switches, and firewalls.
Help monitor system performance and assist with backups, ensuring data integrity and availability.
Assist in user account management, including creating, updating, and disabling accounts as required.
Support system troubleshooting and perform diagnostic tests to identify network or hardware issues.
IT Documentation and Reporting
Assist in documenting IT procedures, processes, and troubleshooting guides for reference by team members and end users.
Help maintain accurate records of IT equipment and service requests, as well as user access and permissions.
Report on recurring issues and make suggestions for improvements to IT workflows.
Assist with preparing reports related to IT infrastructure, support tickets, and other key metrics.
User Training and Support
Assist in training end users on the proper use of IT systems and tools, including Microsoft Office, email clients, and internal applications.
Provide guidance on best practices for data security, software usage, and network access.
Help users troubleshoot minor issues and provide remote assistance via phone, email, or screen-sharing software.
IT Project Support
Support the IT department in the implementation of IT projects, including hardware and software upgrades, network improvements, and system migrations.
Assist with testing new systems and applications, gathering feedback from end users, and ensuring successful deployment.
Help prepare and configure devices and software for new hires and assist with onboarding new users.
General IT Administration
Perform routine administrative tasks, such as maintaining user directories, managing shared drives, and ensuring printers are operational.
Assist in maintaining an inventory of IT equipment and help with hardware replacements and repairs when needed.
Perform periodic audits of IT assets to ensure compliance with licensing and security policies.
Qualifications and Skills:
Education:
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
Experience:
3-5 years of experience in an IT support or assistant role, with experience troubleshooting and resolving hardware and software issues.
Experience supporting IT systems, networks, and applications in a corporate environment is a plus.
Technical Skills:
Familiarity with common operating systems (Windows, macOS, Linux).
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 29
About the Role:
We are seeking a skilled Oracle Developer to join our development team. The ideal candidate will have extensive experience in Oracle database design, development, and performance tuning. You will be responsible for developing and maintaining Oracle-based applications, optimizing queries, and ensuring the performance, reliability, and security of database solutions. This role requires close collaboration with business analysts and other developers to deliver high-quality, scalable, and efficient solutions.
Key Responsibilities:
Oracle Database Development
Design, develop, and maintain Oracle database applications, including stored procedures, functions, triggers, and complex SQL queries.
Develop PL/SQL code for business logic and implement data access layers for web and enterprise applications.
Create and manage Oracle database objects (tables, views, indexes, sequences) and manage large datasets efficiently.
Database Optimization and Performance Tuning
Analyze and optimize SQL queries and PL/SQL code to improve performance and scalability.
Implement and maintain indexing strategies and partitioning to optimize large datasets.
Monitor and troubleshoot database performance issues, ensuring that the database environment performs optimally.
Database Design and Architecture
Work closely with architects and other developers to design scalable and efficient Oracle database solutions.
Implement data models and schema designs based on business requirements and ensure consistency and integrity of data.
Design and implement backup, recovery, and replication strategies for disaster recovery.
Data Integration and ETL Processes
Develop ETL processes to integrate Oracle databases with other data sources, including data migration from legacy systems.
Create data pipelines and automate data extraction, transformation, and loading (ETL) for reporting and analytics purposes.
Work with business analysts to understand data integration requirements and implement efficient solutions.
Testing and Debugging
Conduct thorough unit and integration testing of database components to ensure quality and stability.
Troubleshoot and resolve issues with database queries, performance, and data integrity.
Ensure that all database code is fully tested and meets business requirements before deployment.
Collaboration and Documentation
Collaborate with cross-functional teams to ensure that Oracle database solutions integrate seamlessly with other application layers and IT systems.
Document all database designs, procedures, and configurations for future reference and compliance.
Provide training and support to end-users and team members on database-related processes.
Continuous Improvement and Best Practices
Stay updated on the latest Oracle technologies, database trends, and best practices.
Continuously evaluate and recommend improvements to database systems, tools, and processes.
Ensure adherence to security standards and compliance with data protection regulations.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience as an Oracle Developer, with hands-on experience in PL/SQL and Oracle database management.
Strong experience in writing complex SQL queries, stored procedures, and developing database applications.
Experience with Oracle performance tuning, indexing, and query optimization.
Familiarity with Oracle tools such as SQL*Plus, TOAD, and Oracle Enterprise Manager.
Technical Skills:
Expertise in Oracle PL/SQL, SQL, and Oracle Database administration.
Strong understanding of Oracle database architecture, including clustering, replication, and partitioning.
Experience with Oracle Application Express (APEX) is a plus.
Knowledge of database design, data modeling, and normalization techniques.
Familiarity with version control systems (e.g., Git, SVN).
Experience with Oracle Cloud, Oracle RAC, or Oracle Exadata is a plus.
Soft Skills:
Strong analytical and problem-solving skills with a focus on data-driven solutions.
Excellent communication skills, with the ability to collaborate across departments and clearly document processes.
Ability to manage multiple tasks and projects simultaneously.
Strong attention to detail and a commitment to delivering high-quality solutions.
Certifications (preferred):
Oracle Certified Professional (OCP) or Oracle Certified Expert (OCE) in PL/SQL or Oracle Database.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Ex..
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 7
About the Role:
We are looking for an experienced QA Tester/Analyst to join our quality assurance team. As a QA Tester/Analyst, you will be responsible for ensuring the quality and functionality of our software applications by conducting thorough testing and analysis. You will collaborate with developers, project managers, and business stakeholders to identify issues, track defects, and ensure high-quality deliverables throughout the software development lifecycle.
Key Responsibilities:
Test Planning and Strategy
Develop and execute test plans, test cases, and test scripts based on business requirements and technical specifications.
Define test scenarios and strategies for different types of testing (e.g., functional, regression, performance, security, usability).
Work closely with stakeholders to gather and analyze requirements and define testing objectives.
Collaborate with project teams to ensure comprehensive test coverage and quality standards.
Manual and Automated Testing
Perform manual testing for web, mobile, and desktop applications, identifying bugs, issues, and inconsistencies.
Develop and maintain automated test scripts using testing frameworks and tools (e.g., Selenium, JUnit, TestNG, or others).
Conduct regression testing to ensure that new changes do not negatively affect existing functionalities.
Perform functional, integration, user acceptance, and system testing on new software releases.
Defect Identification and Reporting
Identify, document, and track defects, providing clear and actionable feedback to developers.
Reproduce issues and work with development teams to troubleshoot and resolve defects in a timely manner.
Maintain detailed records of test results, issue logs, and steps taken to replicate problems.
Verify bug fixes and perform follow-up testing to ensure successful resolution of issues.
Collaboration with Development Teams
Work closely with developers to understand the technical architecture and design of applications.
Participate in daily stand-ups, sprint planning, and retrospectives to ensure alignment with development goals and timelines.
Provide feedback on product features and functionality, focusing on usability and quality.
Collaborate with cross-functional teams to ensure a smooth handoff between testing, development, and deployment stages.
Test Environment Setup and Configuration
Set up and maintain test environments for manual and automated testing.
Ensure test data is prepared and structured for accurate testing outcomes.
Monitor test environments for stability, identifying and resolving issues that could impact testing.
Continuous Improvement and Best Practices
Stay updated on the latest testing tools, technologies, and methodologies.
Suggest improvements to current testing processes, workflows, and tools.
Contribute to the development of best practices for testing and quality assurance across the team.
Participate in code reviews and provide feedback on testing-related aspects of code development.
Documentation and Reporting
Document and report test results, including defect details, status reports, and final test reports.
Create test coverage reports, ensuring all functional and non-functional requirements are addressed.
Communicate testing progress, risks, and issues to stakeholders and management.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
Experience:
2-4 years of experience in software testing, with a focus on manual and automated testing.
Proven experience in identifying, analyzing, and documenting software defects.
Experience with testing web, mobile, and desktop applications.
Familiarity with the software development lifecycle (SDLC) and Agile methodologies (e.g., Scrum, Kanban).
Experience with defect tracking tools (e.g., Jira, Bugzilla, or others).
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