Perform day to day tasks within the Procure to Pay (P2P) stream such as daily invoice processing (PO and Non-PO), expense reports audit, as well as support month-end closing activities.
The performance should meet the requirements defined in the SLA/KPI’s.

 Timely and accurate review, validation, and processing of incoming invoices (e.g., PO, Non-PO, credit card statements) to accounting system.
 Ensure that invoices are properly coded and booked in accordance to SGS Chart of Accounts.
 Verify that the invoices comply with SGS policies and procedures.
 Audit travel and expense liquidation in accordance with existing rules and regulations.
 Process prepayments and follow up on prepaid invoices.
 Handle supplier statements and vendor inquiries.
 Provide support and assistance to colleagues with respect to accounting information
 Respond to inquiries from internal and external stakeholders regarding outstanding P2P inquiries (e.g. invoices, payments, travel, and expenses audit responses).
 Follow up on match exceptions and coordinate with Business and Procurement for the resolution.
 Work closely with R2R team in ensuring that no AP transactions are outstanding in the bank reconciliation.
 Follow up on transactions on the long-outstanding items in the Accounts Payables Trial Balance (Ageing)
 Follow up on open Purchase Orders and invoices on hold
 Prepare and review accruals and any other month end P2P transactions
 Assist in AP Subledger close and other month end activities
 Ensure monthly checklists are completed signed off by P2P Specialist/P2P Supervisor.

Collecting and Interpreting Data; Conducting System/Process Audits; Spearhead Issue Resolution; Preparing Reports.

Primary Duties and Responsibilities:

• Interprets data, analyze results using statistical techniques paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.
• Develops and implements data analyses, data collection systems, and other strategies that optimize statistical efficiency and quality.
• Conducts system and process audit and facilitates corrective action request to ensure the company’s compliance to its documented processes.
• Spearheads and monitors the resolution of issues and audit findings.
• Prepares report for various data monitoring and measurements.
• Works alongside teams within the business or the management team to establish business and information needs.
• Identifies opportunity for process improvements, recommend system modifications, and develop policies for data governance.
• Identifies and establishes necessary process documentation.
• Process confidential data and information according to company guidelines.
• Perform other related duties as may be assigned from time to time.

Business Development

• To conduct market intelligence and identify market needs
• To identify & solicit potential customers and projects to secure business
• To develop new and existing accounts and expand business through-face-to-face contact with customers
• To ensure the number of prospect calls each month does not fall below the agreed standard
• To ensure there is full knowledge of all the key customers decision makers and key influencers
• To build strong and profitable relationship with personnel in customer organization
• To understand the Doka brand, products, and services completely and how they compare with competition
• To maintain and update customer records and enquiry status
• To manage and maintain a pipeline capable of delivering the budget

Sales

• To respond to sales enquires and convert them into orders
• To provide clients with quotations and technical assistance
• To service clients on a regular basis and provide formwork know-how
• To maximize revenue from clients
• To manage projects/determine project sales strategy (cost planning, pricing of tender, determine revenue and negotiate terms and conditions of contract)
• To collaborate with the engineering team to ensure that the most efficient formwork design is applied
• To devise the most profitable way to win and service business for the company

Customer Management

• To be accountable to all credit interactions with customer and ensure payment is received in full
• To ensure customer satisfaction with equipment and production delivery.
• To collaborate with operations team to ensure that delivery is made on time

Marketing

• To participate in all sales and marketing activities to promote and enhance branding image of the company
• To engaged actively in promoting Doka brand in Social Media Platform

PRIMARY RESPONSIBILITIES

• Provide technical guidance to all Certification Centres in the contribution to the achievement of Quality Goals and Performance Standards

• Provide higher level of decision with regards to technical issues of the PCA process including any discrepancy that may occur between certification centers and inspecting affiliates
• Provide the Sector, if required, with technical advice and guidance for further development of the Conformity Assessment Programs according to TFS business strategy

REPORTING LINE

• Global Standardization and Operations Manager

SPECIFIC RESPONSIBILITIES

• Updates himself / herself with the recent developments in the area of international rules, regulations, policies and practices pertaining to Conformity Assessment.
• Develops new policies, rules, instructions for existing and new PCA contracts
• Issues technical guidelines and policies to ensure continuous and consistent adherence to TFS Business Rules, Country Instructions and other technical requirements for inspection body (ISO/IEC 17020) and product certification body (ISO/IEC 17065).
• Provides direction and coaching to the Certification Centre (CC) Leaders in the areas of

-      Technical Direction

-      Policy Clarification

• Advises Certification Centres contract teams on complex and highly technical cases.
• Facilitates CC Management Team meeting, as required, in addressing clarifications, issues, concerns and provide updates on policy aspects.
• Recommends the appropriate resource requirements of CCs and ensure appropriate candidates are selected.
• Reports to Management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming to his/her knowledge.
• Perform other tasks to achieve operations efficiency, as maybe required by Management.
• Assist in the maintenance of the Quality Management System
• Act as Technical Manager for the Certification Centres as per ISO/IEC 17020 and ISO/IEC 17065 requirements.
  • Trade Facilitation through appropriately attuned technical policies for all PCA contract teams following Conformity Assessment Instructions, TFS Business Rules and all other related references.
  • Compliance to Company Policies, Rules and Regulations
• • Monitor results and take corrective actions
• • To ensure strategic planning of goals of the Department.
  • Proposes and implement approved Annual Strategic Project Plans that contributes to the Over-all SGS TFS Objective/s.
  • To provide PCA-related technical support as required by Management.
  • To ensure compliance of Certification Centre to relevant standards e.g. ISO/IEC 17020, ISO/IEC 17065, etc.

Primary Responsibilities:

• Semi-front-end group, composed of technical skilled people, attending on-line and off-line transfers from Level 1 Support
• Provide remote support for incidents and requests in support of the distributed end user devices (desktops, laptops, mobiles, and laboratory equipment)
• Able to spend more time than Level 1, and use additional support tools (e.g. Active Directory Admin Tools, Exchange Admin Center) or have administrator access privileges and apply specific technical knowledge to increase resolution rate (depending on which areas and capabilities granted)
• With remote administration access to end user workstation granted.

• Core Incident, Major Incident, Service Request, Problem Management and Knowledge practices involved.

Specific Responsibilities:

• Software Maintenance and Support. Remote support of SGS standard software for end users and devices, including installation, testing and maintenance.
  • Provide remote support (taking remote control of end user device when possible) for incidents and/or requests that cannot be resolved by Level 1
  • Provide operations and technical support for new software that is deployed throughout automated software distribution tool (subject to change management procedures)
  • In the event Software must be replaced to conduct a repair, restore the end user environment to the previous state including configuration and data
  • Support for installation of different Add Ins and upgradation of SGS standard software packages
• Remote IMACs (Installs, Moves, Adds & Changes). Installation of / or modifications to software included in SGS end user desktop/laptop Base Image and standard SGS software for end users and devices.
  • Provide remote support (taking remote control of end user device when possible) for IMACs requests that cannot be resolved by Level 1
  • Uninstall and reinstall any existing software or other related services as necessary to execute the IMAC
  • Install Software including new Software or upgrades using software distribution tools
  • Set-up security settings, file access and other administrative procedures required for the IMAC
  • Update the Asset Inventory within CMDB when Hardware or Software changes are implemented (when necessary)
• Device Configuration Support. Remote support of SGS standard device configurations for end users and devices, including the OS, user profiles/settings, printer and scanner drivers, and laboratory equipment
• Resolve Desktop related Security Incident. Identify and remove security threats from end user devices including providing remote support for virus and malware incidents and security alerts generated from Security Event and Incident Management (SEIM) tools that cannot be resolved by Level 1
• Device Performance Improvements. Remote troubleshooting and improvements in end user devices performance

• Provide specialized functional support at application level for Global Business Applications addressing on-line and off-line incidents and requests from Level 1
• Participate on-line in incident resolution and diagnosis of incidents and, if necessary, collaborate with Business Applications owners and Application Support Teams.
• Responsible for maintaining and increasing the resolution capability of Application Support tickets by Level 1
• Ensure knowledge and specialization are effectively transferred to Level 1 (e.g., periodic knowledge transfer sessions, ticket solutions, KDB documentations, …)
• Act as interface with Business Application owners to maintain and increase the resolution capability. Manage periodic meetings with Business Application Owners for reviewing documentation, follow-up application changes and releases, outages, known errors and solutions of escalated tickets
• ITSM tool KDB, self-service solutions and FAQs for Business Applications in-scope updating
• Execute ongoing effort to improve first level resolution by analyzing improvement areas and proposing improvement actions to Level 1

• Provide extended tasks and administration activities (operation, support and maintenance) related to second level incident resolution covering functional and technical incidents escalated from Level 1:
  • Active Directory (AD) User and Group Management
  • Email Recipient and Distribution Group Management
  • Shared Mailbox Management
  • SharePoint Permission Management 
  • Multi Factor Authentication (MFA) Reset request fulfillment.
  • Microsoft Bitlocker Administration and Monitoring
  • Account and Permission Management for Local Business Applications

• Complies with relevant Management Systems
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to react to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations.

Ensures correct and timely Certificate of Conformity (CoC) issuance in relation to the productivity and quality targets of the Certification Center.

· Assess product and/or exporter risk levels, identification of product essential requirements and applicable standards following the Business Rules on conformity assessment, classification, import eligibility and process flows, Conformity Assessment Instructions (CAIs), and other related references.

· Provides quality and technically-based opinion on product standards and product classification and certification.

· Assists in the resolution of standards, classification and certification cases and other requests and or inquiries by utilization of technical expertise on specific goods or commodity

• Ensures correct and timely Certificate of Conformity (CoC) issuance in relation to the productivity and quality targets of the Certification Center.
• Assess product and/or exporter risk levels, identification of product essential requirements and applicable standards following the Business Rules on conformity assessment, import eligibility and process flows, Conformity Assessment Instructions (CAIs), and other related references.
• Provides quality and technically based opinion on product standards and certification.
• Assists in the resolution of standards and certification cases and other requests and or inquiries by utilization of technical expertise on specific goods or commodity.

• Provides applicable product standards on the Report based on the Business Rules, using the SGS proprietary processing software- eTrade and other similar or related references
• Issues CoC’s based on Business Rules and conformity assessment instructions.
• Formulates Product Instructions based on product safety and performance standards
• Attends to all other operational concerns regarding Report issuance which needs technical and experienced opinion.
• Review the quality of the information and completeness of the documents and ensures that it is correctly indexed in the system.
• Review the file administration and standards of the Reports to be issued
• Provides timely and effective responses to the network in relation to inquiries concerning essential product requirements, standards, and service request inquiries.
• Participates in the comprehensive investigation and evaluation of files with standards disputes.
• Sends inquiries to the affiliates or Contract Management Offices (CMO) for additional information.
• Escalate cases of non-response status or high-risk disputes to Supervisor or Management.
• Prepares the PCA Position Paper to present the detailed basis for Standard selection and other evaluation activities.
• Actively attends and participates in team and company meetings/assemblies
• Performs duties or other responsibilities which may be assigned by the Management
• Assist in the maintenance of the Company Quality Management System and the Certification Center’s compliance to the TIC-CBCA Code of Practice and relevant standards (e.g. ISO 17020, ISO 17065)

PRIMARY RESPONSIBILITIES

As a member of the team in our Global Business Solutions (GBS) center, conducts data processing in the analysis of EHS matrix samples in chemical lab. In particular, validates, calculates and reports lab results to strict quality and ethical standards.

REPORTING LINE

Operational direct reporting to Affiliate lab manager or supervisor; administrative accountability to GBS Supervisor.

SPECIFIC RESPONSIBILITIES

• At all times, complies with SGS Code of Integrity and Professional Conduct.
• Performs various data processing functions, including laboratory data calculations and integrations, quality control checks, LIMS entries, and other data management functions as required.
• Ensures lab deadlines are met and the GBS Team Coordinator (or section Lab Manager in their absence) is notified immediately if the turnaround time specified cannot be met.
• Ensures all testing methodology and quality control procedures are performed according to ISO17025 and assigned SGS lab standards where applicable.
• Keeps Affiliate Manager, GBS Supervisor and any other key Affiliate personnel informed immediately of all operational issues, including:
  • Personnel matters affecting performance,
  • Failure to meet turnaround requirements,
  • Failure to meet ISO17025, country certifications and assigned SGS lab standards where applicable,
  • Inconsistencies in quality control procedures so they may be rectified immediately,
  • Additional training requirements identified.
• Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement.
• Maintains a working knowledge of all required analytical procedures in the section.
• Looks for efficiency gains in your section by being aware of new technologies and reviewing existing procedure.
• Able to respond to technical queries.
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Ensures work area in GBS is kept clean and presentable at all times.
• Remains familiar with SGS quality assurance procedures.
• Complies to all SGS QHSE and HR policies and procedures.

• Ensures correct and timely Certificate of Conformity (CoC) issuance in relation to the productivity and quality targets of the Certification Center.
• Assess product and/or exporter risk levels, identification of product essential requirements and applicable standards following the Business Rules on conformity assessment, classification, import eligibility and process flows, Conformity Assessment Instructions (CAIs), and other related references.
• Provides quality and technically-based opinion on product standards and product classification and certification.
• Assists in the resolution of standards, classification and certification cases and other requests and or inquiries by utilization of technical expertise on specific goods or commodity.

• The Tier 2 Analyst, Global HR Technology Services will be a key contributor in stabilizing and enhancing our Workday support steady-state operations.
• The successful candidate will be in the frontlines of our support to HR users from all 5 regions where SGS has a presence and will partner with our in-house Global HR Technology Team in the design, configuration, testing and deployment of Workday.
• Jumping off from our successful global implementation of Workday, the successful candidate will join our team who delivers Tier 2 Workday services to SGS. Accountabilities will include:
  • Handles support escalations from Tier 1 (local/regional super users). Manages incidents to ensure excellent customer service and quality incident management data for continuous improvement.
  • Executes mass upload of data using EIB including testing and deployment.
  • Configures recurring and/or simple setup values
  • Stands as an SME for the use of Workday by answering regular how-to questions.
• Supports functional analysts with Workday configuration, testing and reporting.
• Supports the Global HR Technology Services Manager with maintenance of documentation and continuous improvement of services.

OVERVIEW:

As the Trading Support Analyst, you will be responsible for the day to day communications for the entire Support process from initial query to resolution for our B2B clients.

THE CHALLENGE:

• To ensure that trading related customer queries are dealt with in a fast and efficient manner and to the highest possible standard.
• Provide ongoing QA of the Support process to management.
• Regular liaison with the Trading Services department to ensure best practice is achieved at all times –  report key issues and product extensions to drive improvement in the pre-match and MTS products.
• Liaising with traders across our global offices to ensure client queries are answered in a timely manner – build an in-depth knowledge of different team’s responsibilities.
• Escalation of internal/external technical issues and following this throughout it's life-cycle.
• Supporting the Daily Risk and Odds Management of our Trading Products.

Primary Responsibilities     

This role involves sample registration into LIMS (Laboratory Information Management System) based on clients’ requests, prepares customer invoices and statements, distribute to clients’ accounts payable contacts.

Specific Responsibilities     

• Registers samples onto LIMS based on client’s request and/or Sample Submission Form (SSF) to create work orders accurately.
• Communicates any discrepancies or other issues relating to the SSF or other aspects of the clients requests to supervisor or appropriate Canadian resource for resolution
• Applies correct QC protocols to each work order to ensure it meets QP21 guidelines and clients requirements. Liaises with relevant QC chemists and Canadian management when requirements are unclear.
• Generates Acknowledgement for Work Order and distributes to clients.
• Links appropriate price list and sales quotations to work orders.
• Ensures clients test requests and invoicing instructions are followed to help improve efficiency for production.
• Generates customer invoices and statements, and distributes to clients’ accounts payable contacts
• Follows up with clients regarding payment.
• Accountable for accurate and timely data input.
• Maintains and prepares reports from manual or electronic files, inventories, mailing lists and databases.
• Follow all company health, safety and environmental policies.
• May be assigned and coordinate special or ad hoc projects as needed.

• Support EPPI Operation Advisor representative in identifying opportunities for improved operational performance at the organizational level
• Draw up and / or review reports, organizational procedures, technical documentation;
• Support EPPI Operation Advisor representative in making sure the organizational procedures are understood and applied.
• Conduct regular visual audits of the facilities, main carriageway and equipment and produce audit reports, in compliance with contract requirements and company best practices.
• Conduct internal audits for client’s operation and EPPI operation
• Oversee the toll auditors in the routine audits of toll collection data (transactions, class discrepancies, collected revenues, revenue discrepancies).
• Manage the quality management system to achieve the overall goals of meeting the client’s and EPPI’s requirement.
• Reporting to MCX management on all quality control and quality assurance issues.
• Monitor the accuracy and exhaustiveness of data collected.
• Provide recommendations on business process improvements and best practices.
• Oversee the analysis of relevant project data to support recommendations for corrective action, improvements and best practices’ implementation on MCX.
• Monitor the production and the deadlines of the deliverables due to external stakeholders.
• Monitor the project’s performance against key performance indicators and delivery of all due contractual obligations.
• Assist in recommending and conducting trainings for the Staff.
• Perform other related duties as may be assigned from time to time.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Representative, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

The Operations Assistant, Tier 1 is responsible for using Synergy software to encode video, verify Synergy website statistics and verification of uploaded videos.

DUTIES AND RESPONSIBILITIES 

• Encoding video with our proprietary software  
• Verifying Synergy website statistics  
• Verification of uploaded video  
•  Additional duties as assigned

As a Business Analyst (BA) at SGS, you will be a vital member of our Information Technology (IT)Corporate team. Collaborating closely with business and function stakeholders,
you'll play a pivotal role in enhancing their processes and systems.
You will also play a key role in our demand management process, providing analysis of business requirements and insights into the complete backlog of demands, improvement opportunities, requested changes, required upgrades, and technology refresh initiatives. When required, you will also support Service Managers by offering information and clarifications related to functional service requests.
Join SGS as a Business Analyst and be part of a global leader known for quality and integrity.

Responsibilities:
Understand the business, assess diverse stakeholder needs, and translate these into well-documented requirement.
Collaborate with business and function stakeholders to understand and improve processes and systems.
Backlog Management, Develop high-level and detailed functional designs
, define acceptance criteria, review testing plans, and oversee User Acceptance Testing (UAT)
Assess needs and demands from multiple stakeholders and prioritize requirements.
Analyze and document applications and business requirements, create epics and user stories.
Support deployment and rollout plans.
Contribute to demand management by analyzing business requirements.
Provide support to Service Managers for functional service requests.
 

Primary Responsibilities    

The Email Marketing Publisher is responsible for the day-to-day execution and dispatch of email marketing campaigns to promote events, trainings and services offered by SGS and setup of webinar for global and local marketers. The publisher is also expected to perform tasks assigned by the Corporate Communications Support Team Manager, Marketing Automation Project Manager and the Global Web & Email Marketing Manager that contributes to the goals of the business affiliates in the generation of business leads.

Specific Responsibilities   

• Review and assess the correctness, completeness and validity of the requests and their accompanying documents that go into the Email Marketing request queue
• Create email marketing campaigns using the SGS email templates while ensuring compliance to SGS Brand marketing guidelines and email marketing best practices
• Setup webinars through the official tool used by the Company to allow supported marketers to promote and host webinars for their respective clients, including setup of multi-step campaigns as they deem necessary
• As part of the QA process, ensure a thorough buddy QA on campaigns created by teammates, spotting errors and inconsistencies between the request template and the draft output and at the same time checking for any violation of SGS Brand marketing guidelines and best practices
• Review campaigns created by independent business marketers to ensure compliance with the Email Marketing and SGS Brand marketing guidelines
• Ensure compliance with the Email Marketing team’s Service Level Agreement, responding to requests within 24 hours from receipt and completion of requests within the agreed schedule with business marketer
• Perform non-operational tasks directly related to an SGS.com and/or Email Marketing project as assigned by the team lead, team manager or the Marketing Automation Project Manager
• Perform other tasks that are related to the department and/or organization’s vision and goals

Reporting Line

• Corporate Communications Support Team Manager
• Email Marketing Lead

DOF is a leading provider of integrated subsea project and marine services to the global offshore energy market. Operating since 1981, we are proud of our ability to seamlessly deliver multi-discipline services from a single company. It is the unique combination of expert marine and subsea project teams deployed on owned and operated assets that set us apart from competitors. In addition, our resources and assets are located within all the major offshore energy hubs around the world.

The global fleet of 62 vessels, operates in three segments of the offshore services market: PSV (Platform Supply Vessels), AHTS (Anchor Handling Tug Supply Vessels), and Subsea (Subsea Vessels and Subsea engineering services). Seven vessels currently comprise the Regional Asia Pacific (APAC) Fleet.

The DOF team treat each other and our surroundings with RESPECT, INTEGRITY and strive for EXCELLENCE in all we do. All our employees are expected to have a drive for results and solve problems, but not without showing integrity and focusing on communication along the way.

To understand more about how we operate – watch DOF’s values video here.

If you are a team player who would like to work closely with people from different parts of the world, we would love for you to apply.

Are you our new Process Improvement Specialist ? 

This is a permanent position, based in the DOF office in Alabang, Philippines, accountable for identifying areas for improvement, develop and implement solutions, providing technical support and maintenance for business applications and developing and maintaining process documentation and monitor process compliance.

Role and Responsibilities

The Process Improvement Specialist will:

• Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
• Develop and implement relevant processes and technologies to optimise the organisation’s internal operations.
• Drive the standardisation of processes across the globe to create a more effective and efficient Shared Services organisation.
• Collaborate with various stakeholders and cross-functional teams to understand their needs.
• Implement process changes, ensuring smooth transitions and minimal disruption to operations.
• Communicate with various stakeholders to ensure alignment on proposed changes.
• Evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
• Conduct regular process audits to ensure compliance with company policies and procedures.
• Develop process documentation and guidelines, including standard operating procedures and workflow diagrams.
• Provide training and support to team members on new processes and best practices.
• Provide technical support and maintenance for systems and applications including installation, configuration, and updates.
• Respond to and resolve users' inquiries and technical issues related to different applications.
• Perform other duties and tasks related to process improvement as requested.

• Bachelor's degree in Business Administration, Business Development, IT or Equivalent.

• Demonstrated practical experience with a minimum of 5 years in a similar role.
• Experience with ERP systems.
• Demonstrative experience with continuous improvement tools and techniques such as Lean and Six Sigma.
• Experience in consultancy, developing and designing processes, flowcharts and operating procedures.
• Experience in project management and change management.
• Experience with the purchase-to-pay and order-to-cash processes.

• Competitive salary package.

• Flexible work options.
• Great company culture and working environment.
• Support from an international and local team.
• The opportunity to work in a safe environment, where all are treated with dignity and respect.

Please apply by submitting your CV and a one-page cover letter which specifically outlines why you believe you are suitable for this role, using the link below.

Applications close COB 18 November 2024

Shortlisting and interviews may be conducted prior to the closing date, we encourage you to apply as soon as you are able.

DOF is an employer who embraces Equal Opportunity and promotes diversity in our workforce. We encourage People of all ages and backgrounds to apply.

• The main responsibility of this role is to manage data reporting and project deliverables including:
  • Maintains EHS tools for data presentation and delivery to clients, including all database/dashboard configurations.
  • Assists internal clients in all elements of successfully operating the monitoring systems.
  • Performs data analytics and programming of workflow automation in support the I&E and NR GBS projects

Specific Responsibilities   

• At all times, complies with SGS Code of Integrity and Professional Conduct.
• Designs, manages and supports data dashboard deliverables and associated project workflows for analyzing continuous monitoring data to strict quality and ethical standards.
• Provides total project team responsiveness.
• Responsible for liaising with project teams in order to have a full knowledge of project requirements, and documenting requirements accordingly
• Carries out project work including development and creation of analytical data outputs and reports to complement and assist with wider objectives on client EHS projects.
• Performs various data analytics functions, including building reports and dashboards using Power BI as required, including translating complex source data into meaningful visualisations.
• Implements workflow automation projects using various tools, especially Power Automate and similar workflow automation tools.
• Performs data modelling and database design, as well as data manipulation and transformation using Power Query, SQL and other coding languages (VBS, Python, etc.).
• Ensures all testing methodology and quality control procedures are performed according to ISO17025 and assigned SGS lab standards where applicable.
• Keeps I&E/NR Head of GBS, GBS Supervisor and any other key personnel informed immediately of all operational issues, including:
  • Personnel matters affecting performance,
  • Failure to meet turnaround requirements,
  • Failure to meet ISO17025, country certifications and assigned SGS lab standards where applicable,
  • Inconsistencies in quality so they may be rectified immediately,
  • Additional training requirements identified.
• Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement.
• Maintains a working knowledge of all required analytical procedures in the section.
• Looks for efficiency gains in your section by being aware of new technologies and reviewing existing procedure.
• Able to respond to technical queries.

PRIMARY RESPONSIBILITIES

The R2R Specialist is responsible for providing business unit general accounting and internal control support in line with IFRS, including preparation and posting of journal entries, maintenance of balance sheet accounts, completion of the month end closing transactions/procedures and ensuring that the general ledger account balances and trial balances are appropriately reconciled.

She/he is responsible for completeness, accuracy and timeliness of preparation about the general ledger, inventory, fixed assets, intercompany accounts, treasury transactions and bank reconciliations as well as for the associated reporting requirements.

Moreover, he/she is responsible for accounts’ analysis and supports senior colleagues in carrying out responsibilities of the accounting department, contacts client to resolve accounting queries, cooperates with auditors.

He/she follows Desktop Procedures and adequate policies and guidelines in place, initiates Desktop Procedures updates whenever required and actively seeks for improvements.

Senior accountant assures delivery of services as defined in the Service Level Agreement (SLA) /KPI’s applicable for the role.

REPORTING LINE

- Directly reporting to R2R Supervisor

SPECIFIC RESPONSIBILITIES

- Responsibility for preparation and posting of journal entries for the designated SGS Affiliates.

- Creation, distribution and maintenance of standard GL, FA, INV, Intercompany Transaction reports to corporate and business units.

- Ensuring data integrity and preparing financial information as required, in accordance with expected accuracy, timeliness and accessibility.

- Performing the periodic close of general ledger which includes maintaining the close schedule, scheduling of subsystem feeds, making materiality decisions on closing entries and communicating to customers when the monthly trial balance is finalized.

- Maintaining accountability for the standard chart of accounts and for the preparation of account analysis/reconciliations on a timely basis.

- Performing additional tasks on request of senior colleagues

- Providing customer service which meets or exceeds customer SLA.

- Assuring compliance and quality control review

- Identification and presentation of solutions for process improvements

- Cooperating with other team members to ensure that the GBS is meeting or exceeding performance levels

- Supporting the roll-in strategy and implementation

- Resolving conflicts and assisting others as required

- Ensuring compliance with applicable rules, policies and procedures

OVERVIEW:

Due to some exciting growth here at Sportradar we are looking for a Trading Analyst to join our Trading team based in our new office in Alabang.

As a Trading Analyst you will be responsible for the daily running of Sportradar's rapidly expanding Managed Trading Service (MTS) and its core Pre-Match Odds Suggestion service (PMOS).

Our Managed Trading Services Team (MTS) offers the most effective risk, liability, and player management service for sports betting operators and lotteries around the world.

THE CHALLENGE:

• Creation and management of Sportradar's Pre-Match Odds Service
• Real time monitoring of betting activity
• Effectively responding to betting operator queries
• Undertaking detailed analysis of Sport and betting market performance
• Testing of trading platforms and continued quality assurance
• Data interrogation and creation of management ready reports

YOUR PROFILE:

• Experience working in a similar role within sports or betting industry would be advantageous
• Extensive knowledge of all core betting sports (European, US and Asian markets)
• In-depth understanding of odds correlation between betting markets
• Strong math’s skills with advanced level of Excel or SQL due to the analytical nature of the role
• Excellent English communication skills – both written and verbal
• Ability to work under pressure
• Flexibility to work with shift-based patterns
• Proficient in all Microsoft Office, specifically Word and Excel
• Ability to take immediate action in a fast-moving trading environment
• A highly self-motivated team player, able to work with new teams

OUR OFFER:

• The opportunity to work and develop within an inspiring and fast-growing company
• Collaborate and support colleagues from all over the world
• A challenging but rewarding and fun environment
• Opportunity to grow both professionally and personally
• Be part of a dynamic team
• Work life balance

Overview:

Due to some exciting growth here at Sportradar we are looking for a Trading Operator to join our Global Live Odds Team based in Manila.

As a Trading Operator you will be responsible for the daily running of Sportradar's market leading Live Odds Service (LOS), this product is the most popular in-play trading service in the market, used by over 350 bookmakers worldwide and featuring more than 650,000 events across 23 sports. Our Live Odds team of experts administer the game in real-time with live odds populated via our cutting-edge mathematical models and proprietary systems.

The Challenge:

• Managing Live Odds production for the industry’s largest In-Play providers
• Creation and delivery of Sportradar Live Odds Services for multiple sports
• Analysis of Sport and Market performance
• Cooperation within a team working with live sports data

Your Profile:

• Self-motivated team player with strong sense of integrity
• You exhibit intellectual curiosity, with a breadth of large Sporting knowledge and interest
• Excellent analytical mind and problem solver
• You have plenty of positive energy, generally extroverted and optimistic with ability to execute – get the job done. You have courage to make tough yes-or-no decisions
• Knowledge of eSports is a plus
• Good written and spoken English is required, any other language is an advantage
• Flexible with regards to working in shifts

Our Offer:

• Opportunity to work in challenging environment with a company and colleagues with passion who care about each other’s success
• Prospect to launch and build a career in sports and betting industry
• Sports 24/7: we have TV’s streaming live footage of the world’s biggest events!
• Extensive Company benefits like HMO, Life Insurance, Shuttle Service, and Performance Based Bonus

• Real time monitoring of betting activity, Managing Risk and customer categorization
• Liaising with Prematch and Live Odds teams in relation to betting activity.
• Effectively responding to betting operator queries
• Undertaking detailed analysis of Sport and betting market performance
• Testing of trading platforms and continued quality assurance
• Data interrogation and creation of management ready reports

• Revenue download, interface and reconciliation with invoicing system when needed.

• Booking and Allocation of payments received from clients.

• Supervise correct treatment of COD (Cash On Delivery) accounts.

• Supervising Credit Notes and Invoices are properly offset, if needed.

• Ensure unapplied and unidentified payments from clients are actioned by working closely with Collections Team.

• Ensure there are no outstanding transactions related to Accounts Receivable pending on the bank reconciliation.

• Responding to inquiries from business / customers and resolve issues.

• Assist O2C Supervisor in any ad-hoc activities.

• Manage Month End closing activities, deadlines and performing the AR sub-ledger close process.

• Prepare Bad debt provision analysis and journal to be imported by R2R.

• Extract and review Unbilled Revenue ageing journal to ensure compliance with approved Tolerance grid.

• Prepare WIP journal as per affiliate instructions.

• Perform AR reconciliations and Reporting.

• Book and allocate payments received from clients.
•  Monitor and coordinate with Collections Team on unapplied and unidentified payments.
• Assist with revenue downloading and reconciliation with invoicing system.
• Process Accounts Receivable (AR) interface lines to Oracle.
• Correct treatment of Cash on Delivery (COD) accounts.
• Ensure credit notes and invoices are properly offset, as needed.
• Respond to inquiries from business / customers and resolve issues.
• Perform AR reconciliations.
• Assist with AR sub-ledger close process and other month-end activities (Bad debt provision, Unbilled Revenue (UBR) and Work-in-Progress (WIP) accruals)
• Ensure monthly checklists are completed by the month end and signed off by B2C
• Ensure that monthly KPIs are met.