Job Description

The Product Manager (Payments) is responsible for managing and providing expert knowledge and technical expertise for specific initiatives and functional areas within the Payments vertical including Pay by Account (PBA). This role is integral in shaping product direction and developing key product features, supported by the Senior Product Manager, working with input from client, user-facing and internal functional workshops. The role is focused on functional and technical aspects of the product with an emphasis on creating, refining, and realizing product vision and capabilities. The Product Manager is responsible for crafting user stories, supporting testing phases, and serving as a subject matter expert (SME) in QA processes, as well as facilitating new or existing product integrations. The Product Manager also works with the Delivery Lead to provide input to Change Requests, Statements of Work, exceptions, and solution proposals. 

Key Responsibilities:

• Develop and own features across the Payments portfolio from concept to delivery, working with the business and Senior Product Manager to create and drive features from feature brief through to delivery.
• Work closely with relevant stakeholders such as data, DevOps, finance, customer support to inform product requirements. 
• Actively participate in and document outcomes and actions from product workshops.
• Collaborate and act as a subject matter expert on the development of product documentation.
• Synthesize quantitative and qualitative inputs to ensure alignment of technical solutions with business objectives and client needs.
• Develop and write user stories and documentation for new features or improvements.
• Provide testing support and serve as a subject matter expert for the QA team in new feature development.
• Offer subject matter expertise for the support of new or existing functionality implementation for internal and external stakeholders, working with Payments Systems Analyst to understand gaps and propose product solutions.
• Analyze feedback, refine the product backlog, and conduct market research and analysis for the PBA Overlay Service (PBAOS) operational team.
• Collaborate with Delivery Lead with input into Change Requests, Statements of Work, exceptions, and solution proposals.
• Understand and respond to changes to the regulatory and compliance landscape that impacts payments systems.

Key Skills and Experience Required:

• Knowledge of API-driven product management and development, preferably related to Payments systems.
• Strong ability to document and articulate outcomes from workshops and meetings.
• Experience in creating product artefacts such as feature briefs, LEAN canvases and solution option analyses.
• Proficiency in creating technical documentation, including API specifications and technical user stories.
• Ability to provide effective testing support and subject matter expertise to QA teams.
• Strong capability in supporting the implementation of new or existing functionalities for a range of stakeholders.
• Ability to communicate complex technical information effectively to non-technical stakeholders.
• Proficient in collating and analysing feedback, refining product backlogs, and conducting market research and analysis.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

• Excellent problem-solving skills with the ability to foresee potential technical challenges and address them proactively.
• Experience in Agile methodologies and working knowledge of tools such as JIRA, Confluence, and API testing tools.

• Competitive salary
• Private Healthcare
• Work remotely or at our office here in Quezon City.

Job Description

The Payments Systems Analyst provides technical and operational support relating to the payments systems of the business, including the Payment Gateway, Points and Pay by Account (PBA). This role involves configuration, troubleshooting, and in-depth analysis of EonX payment systems. Key areas of responsibility include detailed documentation, defect investigation, fraud mitigation, and providing high-level technical support for payment gateways and PBA services to ensure efficient and secure payment operations. The role works with the Payments tribe and collaborates with stakeholders across the business to support these needs.

Key Responsibilities:

• Oversee the setup and ongoing management of Payment Gateway and Points integrations in lower environments, ensuring thorough documentation of configuration processes and requirements for production configuration.
• Perform troubleshooting and data analysis across lower environments and production systems, identifying and resolving issues promptly.
• Analyse operational data to assist with processing and resolution of operational requests (eg. refunds, funds transfers).
• Collaborate with business stakeholders to develop, set up, validate, and document system configuration requirements, ensuring alignment with business needs.
• Engage actively in fraud detection and prevention strategies, contributing to a secure payment environment.
• Undertake detailed investigations into defects related to the Payment Gateway and Pay by Account (PBA), focusing on identifying root causes and coordinating appropriate follow-up actions.
• Participate in incident responses related to Payments Systems. 
• Create and consistently update detailed documentation, requirements (functional, non-functional and technical) and user stories, actively contributing to the product backlog for periodic review by business teams.
• Participate in manual testing processes for system updates, bug fixes, and new feature rollouts.
• Offer primary Level 1 technical support for the PBA Overlay Service (PBAOS) to merchants and resellers, while also handling Level 3 consumer issue escalations.
• Actively contribute to the enhancement and optimization of PBA operations, monitoring system efficiency, and suggesting improvements as part of the operations team.
• Serve as the initial point of contact and coordinator for PBA reseller support queries, ensuring efficient and effective resolution of inquiries.

• Proficiency in the configuration and analysis of API based systems, with a focus on troubleshooting and problem-solving. 
• Strong written communication skills, with an ability to create clear and detailed user stories and operational documentation.
• Experience in fraud detection and mitigation in payment systems.
• Ability to conduct thorough defect investigations and effectively communicate findings.
• Excellent analytical skills, with a focus on operational data mapping and analysis.
• Strong communication skills, able to liaise effectively with both technical and non-technical stakeholders.
• Familiarity with payments systems and technologies and/or Australian banking preferred.
• Experience in providing various levels of technical support and triaging issues effectively.
• A proactive approach to monitoring, improving, and securing payment operations.
• Experience in Agile methodologies and working knowledge of tools such as JIRA, Confluence, and API testing tools.

• Competitive salary
• Private Healthcare
• Work remotely or at our office here in Quezon City.

#1 PH Workforce Delivering to the US.

Bizforce and our medical division, MedCore Solutions are currently seeking an experienced Permanent Work from Home Executive Assistant to join our team. The Executive Assistant will provide high-level administrative support to our company's senior-level managers. The successful candidate will be responsible for managing calendars, scheduling meetings, making travel arrangements, and preparing reports. The ideal candidate is proactive, detail-oriented, and has excellent communication and organizational skills.

Who We Are

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH! BizForce is a global outsourcing company currently partnering with some of the largest Engineering and Architectural firms in the world.

BizForce outsourcing is bringing the right people together with the right companies at the right time using the most sophisticated platform and this is what defines BizForce. We offer our services in many industries like Architecture, Software Engineering, Healthcare, Accounting, Structural Engineering, Crypto Currency, Bio-Technology, and Customer Support. We are committed to delivering the best results for our clients and we ensure a rewarding, respectful, and productive experience for our employees.

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

Responsibilities:

• Manage and maintain executive calendars, scheduling appointments, meetings, and conference calls
• Coordinate travel arrangements, including booking flights, accommodations, and transportation
• Prepare and edit executive-level documents, reports, and presentations
• Answer and screen phone calls, take messages, and handle correspondence
• Handle confidential and sensitive information with discretion
• Organize and maintain files, records, and other documents
• Assist with special projects and research as assigned

• Proven experience as an Executive Assistant or similar role
• Excellent organizational and time management skills
• Strong attention to detail and problem-solving abilities
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint)
• Exceptional verbal and written communication skills
• Ability to maintain confidentiality and handle sensitive information
• Flexible and adaptable to changing priorities and deadlines
• Self-motivated and able to work independently
• Availability to work during business hours based on US time zones
• Can start IMMEDIATELY

Why Work With Us?

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Benefits

The data analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will review, input reinsurance submission data, set up the Property pricing models, create a comparison to the expiring contract wording, and document files in the directory after business is bound. Communication with the underwriters is essential. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

The finance analyst is responsible for preparation and filing of various tax returns. The candidate will process and reconcile tax related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support.

• Prepare Quarterly and annual Municipal tax returns
• Prepare weekly FICA deposit report & check request
• Prepare Quarterly FICA returns
• Prepare semi-weekly FET deposits
• Prepare and file Quarterly FET returns
• Process wire transfer requests for tax payments
• Kentucky Municipal Tax - PosiTax reconciliations
• Process journal entries
• Electronic filings of premium tax and assessments
• Copying, Scanning & Filing of premium tax returns
• Processing check request to CoreIntegrator
• Process state income tax payments
• Mailing and filing of state income tax returns
• Prepare supporting documents for premium tax returns

The finance analyst is responsible for preparation and filing of various tax returns. The candidate will process and reconcile tax related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support.

• Prepare Quarterly and annual Municipal tax returns
• Prepare weekly FICA deposit report & check request
• Prepare Quarterly FICA returns
• Prepare semi-weekly FET deposits
• Prepare and file Quarterly FET returns
• Process wire transfer requests for tax payments
• Kentucky Municipal Tax - PosiTax reconciliations
• Process journal entries
• Electronic filings of premium tax and assessments
• Copying, Scanning & Filing of premium tax returns
• Processing check request to CoreIntegrator
• Process state income tax payments
• Mailing and filing of state income tax returns
• Prepare supporting documents for premium tax returns

The Information Security Analyst focuses on assessing security systems, identifying flaws in these systems, and implementing corrective measures. The role also focusses on improving the effectiveness of security systems and creating procedural guidelines for employees to help protect company data and networks.

• Update existing security systems.
• Create disaster recovery plans.
• Monitor and implement antivirus software.
• Conduct penetration testing.
• Gather and assess user feedback on how to improve the effectiveness and user experience of systems and programs.
• Create various security policies and updating employees on the guidelines to follow.
• Assess existing computer systems for security issues and risks.
• Create and verifying security plans with third-party vendors.
• Assess and test any new software and technology.
• Conduct training programs for security programs and protocol.
• Create incident reports as necessary.
• Oversee data access and data maintenance.
• Upgrade data and security systems and enabling security software integration.
• Assess any security breaches and identifying vulnerabilities

Arch Investment Management Ltd. (AIML), based in Bermuda, is a wholly-owned subsidiary of Arch Capital Group Ltd., a leading insurance and reinsurance company. Arch Capital has more than $13bn of capital and investable assets of more than $26bn. Arch Investment Management Ltd. is responsible for managing the portfolios of Arch Capital and its subsidiaries. 

The successful candidate will be responsible for investment accounting and analysis of complex financial data as it relates to the Company’s investment portfolio. The role includes involvement with the monthly and quarterly investment accounting close, assisting with various reconciliations, investment accounting disclosures, and liaising with portfolio managers, custodians and other external third party service providers on an ongoing basis to ensure that investment accounting related matters are resolved on a timely basis.  

• Primarily focused on the review of day to day analysis of large variances highlighting potential inaccurate trade bookings or accounting treatment, creating exception reports to identify potential data issues. Assist in the review of data integrity for the Clearwater accounting system
• Review journal entries for ARL and international entities investment portfolios (for example: Ireland, Syndicate, Gulf Re) on a monthly and quarterly basis.
• Analysis of Derivative Variation Margin. Post and reconcile OPR, and mortgage mezzanine analysis and entries.
• Integral involvement in the review of processing for intercompany securities transactions and investment clearing on monthly basis.
• Assist in preparing and analysis monthly and quarterly investment accounting reports related to the investment portfolio as required by executive management, including financial reports,  disclosures and MD&A’s in Forms 10-K and 10-Q and other SEC filings.
• Assist in enhancing the accounting, reporting and analysis functions surrounding the alternative investments and integration of new alternative investment platform both on GAAP and Statutory basis.
• Work closely with our internal auditors in monitoring and documentation of internal controls (SOX) and external auditors to provide timely and accurate information over financial reporting related to investment accounting
• Stay abreast of investment related reporting and compliance / regulatory changes that may impact the reporting process. Assist in the implementation of regulatory changes to reporting processes
• Participate in CGAAP and anticipated Somers Re integration. Review and work closely with investment accounting team on new Investment clearing tool in Clearwater.
• Review preparation of Statutory Accounting disclosures for Somers Re.

Arch Investment Management Ltd. (AIML), based in Bermuda, is a wholly-owned subsidiary of Arch Capital Group Ltd., a leading insurance and reinsurance company. Arch Capital has more than $13bn of capital and investable assets of more than $26bn. Arch Investment Management Ltd. is responsible for managing the portfolios of Arch Capital and its subsidiaries. 

The successful candidate will be responsible for investment accounting and analysis of complex financial data as it relates to the Company’s investment portfolio. The role includes involvement with the monthly and quarterly investment accounting close, assisting with various reconciliations, investment accounting disclosures, and liaising with portfolio managers, custodians and other external third party service providers on an ongoing basis to ensure that investment accounting related matters are resolved on a timely basis.  

• Primarily focused on the review of day to day analysis of large variances highlighting potential inaccurate trade bookings or accounting treatment, creating exception reports to identify potential data issues. Assist in the review of data integrity for the Clearwater accounting system
• Review journal entries for ARL and international entities investment portfolios (for example: Ireland, Syndicate, Gulf Re) on a monthly and quarterly basis.
• Analysis of Derivative Variation Margin. Post and reconcile OPR, and mortgage mezzanine analysis and entries.
• Integral involvement in the review of processing for intercompany securities transactions and investment clearing on monthly basis.
• Assist in preparing and analysis monthly and quarterly investment accounting reports related to the investment portfolio as required by executive management, including financial reports,  disclosures and MD&A’s in Forms 10-K and 10-Q and other SEC filings.
• Assist in enhancing the accounting, reporting and analysis functions surrounding the alternative investments and integration of new alternative investment platform both on GAAP and Statutory basis.
• Work closely with our internal auditors in monitoring and documentation of internal controls (SOX) and external auditors to provide timely and accurate information over financial reporting related to investment accounting
• Stay abreast of investment related reporting and compliance / regulatory changes that may impact the reporting process. Assist in the implementation of regulatory changes to reporting processes
• Participate in CGAAP and anticipated Somers Re integration. Review and work closely with investment accounting team on new Investment clearing tool in Clearwater.
• Review preparation of Statutory Accounting disclosures for Somers Re.

The candidate develops innovative predictive models and analytical tools to improve profitability, growth, and operational efficiency. This position will help support predictive modeling needs across a growing portfolio of high-profile advanced analytics projects with the Strategic Analytics team supporting Claim. As a key member of the team you will also play a role in advancing predictive modeling capabilities, enabling Arch to make better decisions.

• Collaborate with experienced modelers to build predictive models and analytic solutions using Python or R; apply techniques such as GLM, decision trees, GBM and NLP
• Manipulate data using R or SQL Server; develop advanced ad hoc queries to investigate data anomalies and to summarize data for pattern detection
• Develop Python or R functions and SQL stored procedures to automate recurring tasks
• Create and maintain documentation associated with models
• Assist in implementation and testing of models
• Develop dashboards in Power BI to facilitate analyses that support modeling efforts or enable model usage
• Monitor the performance and usage of models

● Collaborate closely with Hiring Managers and stakeholders to qualify and understand the requirements of the role. (What is good to have vs must have etc)
● Strong focus on direct sourcing on LinkedIn as well as local job boards. Must be able to come up with boolean search strings and use LinkedIn Recruiter's advanced search
● Screen candidates and ask effective questions to gauge both technical skills and cultural fit
● Manage the full cycle of recruitment from role qualification, candidate sourcing, and interviewing to offer management/ negotiation and closing
 

Responsible for overseeing the performance of a team of call or contact centre operators. They provide leadership, coaching and support to their team, and develop plans to achieve the call or contact centre targets.

● Maintain and optimize day-to-day operational processes
● Management of inventory
● Management of databases used by the operations team and the customer service team
● Documentation and tracking of all current and past promotions
● Documentation and tracking of all procurements, disbursements, expenses for accounting purposes
● Support the Customer Service team with any relevant investigations or escalations as needed
● Support team KPIs
● Assist in the preparation of reports to internal teams as required
● Assist with any other ad-hoc operational tasks as required
● Track and report progress of activities against deadlines

• Provide clerical and administrative support to management as requested • Process Accounts receivables and payables • Process Bank reconciliation, Invoicing, General ledger etc.

The Sales position is responsible for revenue generation from new and existing customers within event portfolio in Informa Markets Philippines. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business.

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/ She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets.

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/ She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event, while also providing support as a guest re-booker for other brands.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement, and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products, and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity, and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sale information and customer requirements (via Salesforce) to the event Operations and Brand teams

Reporting to the Senior Finance Manager, the Finance Analyst will work together with the ASEAN Finance Team and Asia Shared Service Centre (SSC) to support the Philippines business by managing the day-to-day finance operations, delivering insightful timely analysis and other financial planning needs.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Responsible for submission of timely, accurate and commercially focused Budget, Forecast and 3 Year Planning for Philippines, in line with agreed templates and timetables.
• Identify and timely report risks and opportunities for the business by monitoring Sales Pacing and cost spending closely.
• Update commentary highlights concisely, anticipating potential questions and address them in advance with supporting analysis as appropriate.
• Provide Business Partner support to event team.
• Monthly P&L actual review and working with SSC for month end. This will include:
  • Ensure revenue and costs are recorded correctly, and intercompany billings are performed. Compliance in accordance with Group guidelines and timely release of accruals, if any.
  • Build necessary financial / management reports from appropriate systems for review and analysis purpose.
• Intercompany review for Philippines incl. agreements, invoicing, resolving mismatches and cash settlements.
• Review balance sheet and work with SSC to ensure balances are substantiated and preparation of cashflow.
• Handle local statutory compliance matters such as corporate secretarial, audit, and taxation.
• Ad hoc queries / requests from various stakeholders.

AECOM is seeking a Graphic Designer to be based in Manila, Philippines

Job Description: 

This role is primarily responsible for the development of visual communications, visual strategy execution of complex project requirements, and delivery of appropriate creative design concepts for internal and external presentations and campaigns across print and digital platforms. This includes the overall layout, design, and production activities and contributing to the development of new concepts, graphic standards and templates, and improved processes and workflow system

• Manage end-to-end graphic design production efforts including graphic design of qualifications, proposals, presentations, marketing collaterals
• Execute design concepts to support marketing campaigns and social media campaigns
• Lay out bid documents, capability statements and other work winning materials
• Design executive presentations, infographics, invitations, conference, event materials, brochures, interactive PDFs, video contents, and other printed collaterals for internal and external use
• Manage the upload and maintenance of the project and staff photography library
• Research and develop new ways of presenting our brand
• Create and edit materials for large events and campaigns
• Manage AECOM’s internal photography library. Images are obtained through royalty-free purchase, company’s image collection, and/or creation of original artwork
• Apply technical knowledge and work with senior members of the team in managing complex projects and developing process improvement and initiatives
• Assist the Team Lead in managing team workload and performing quality checks on output of junior members of the team prior to submission to stakeholders and clients
• Address critical and unique issues, identify risks, and propose ways to prevent occurrence of similar issues and concerns
• Lead and support key projects and provide guidance and technical expertise to junior members of the team

INTERESTED APPLICANTS MUST WILLING TO BE ASSIGNED IN SM City Legazpi.

As a Barista at Macao Imperial Tea, you will be responsible for crafting and serving high-quality beverages and providing excellent customer service.

Responsibilities

1. **Beverage Preparation:**

- Prepare a variety of beverages, including teas, coffees, and specialty drinks, following Macao Imperial Tea's recipes and quality standards.

- Ensure the consistency and presentation of all beverages.

2. **Customer Service:**

- Greet and assist customers in a friendly and efficient manner.

- Answer customer questions about menu items and provide recommendations.

- Deliver exceptional customer service and ensure customer satisfaction.

3. **Cleanliness and Hygiene:**

- Maintain a clean and organized workspace, including equipment and serving areas.

- Adhere to health and safety guidelines, including proper food handling and sanitation.

4. **Efficiency**

- Work quickly and accurately during busy periods to keep up with customer orders.

- Handle multiple tasks, such as taking orders, preparing drinks, and handling cash or card transactions.

5. **Product Knowledge:**

- Stay informed about Macao Imperial Tea's menu offerings, including seasonal items and promotions.

- Make suggestions and upsell additional items when appropriate.

As an Email Marketing Coordinator, you will be responsible for strategizing, executing, and optimizing direct-response marketing solutions. You will oversee all aspects of email marketing campaigns, including market research, content creation, and the dissemination of copy. 

The ideal candidate has the ability to write content that is accessible, engaging, and memorable. If you have a track record of exceeding goals when it comes to Email Marketing, with a highly proactive attitude, then please keep reading!

This position is fully remote and will involve regular weekly and monthly calls.  

WHAT YOU’LL DO

• Assist in formulating email marketing campaigns/flows for e-commerce businesses
• Execute, monitor, and troubleshoot the aforementioned strategies
• Collaboration with our Design Team to produce quality campaign artwork that aligns with our clients' brand style
• Leverage CRM & analytics platforms to support campaign execution (Google Analytics, Shopify, Retention Science, Klaviyo, etc.)
• Assist in developing targeting strategies based on customer lifecycle segmentation & predictive analytics
• Analyze and track data to maximize the performance of email campaigns to achieve engagement, conversion, revenue and growth goals
• Launch and QA email marketing campaigns to ensure they're 100% error-free
• Gather and analyze competitor email programs for insights around email strategy, targeting, promotional offers, and cadence/delivery timing
• Continuous improvement of our service offering with updated strategies

Hi! We’re Smartsourcing, looking for a Bookkeeper who can work with us full-time and on-site!

Earn up to P40,000!

Where?

Be a part of the Smartsourcing crew

The Product Manager (Payments) is responsible for managing and providing expert knowledge and technical expertise for specific initiatives and functional areas within the Payments vertical including Pay by Account (PBA). This role is integral in shaping product direction and developing key product features, supported by the Senior Product Manager, working with input from client, user-facing and internal functional workshops. The role is focused on functional and technical aspects of the product with an emphasis on creating, refining, and realizing product vision and capabilities. The Product Manager is responsible for crafting user stories, supporting testing phases, and serving as a subject matter expert (SME) in QA processes, as well as facilitating new or existing product integrations. The Product Manager also works with the Delivery Lead to provide input to Change Requests, Statements of Work, exceptions, and solution proposals. 

Key Responsibilities:

• Develop and own features across the Payments portfolio from concept to delivery, working with the business and Senior Product Manager to create and drive features from feature brief through to delivery.
• Work closely with relevant stakeholders such as data, DevOps, finance, customer support to inform product requirements. 
• Actively participate in and document outcomes and actions from product workshops.
• Collaborate and act as a subject matter expert on the development of product documentation.
• Synthesize quantitative and qualitative inputs to ensure alignment of technical solutions with business objectives and client needs.
• Develop and write user stories and documentation for new features or improvements.
• Provide testing support and serve as a subject matter expert for the QA team in new feature development.
• Offer subject matter expertise for the support of new or existing functionality implementation for internal and external stakeholders, working with Payments Systems Analyst to understand gaps and propose product solutions.
• Analyze feedback, refine the product backlog, and conduct market research and analysis for the PBA Overlay Service (PBAOS) operational team.
• Collaborate with Delivery Lead with input into Change Requests, Statements of Work, exceptions, and solution proposals.
• Understand and respond to changes to the regulatory and compliance landscape that impacts payments systems.

• Knowledge of API-driven product management and development, preferably related to Payments systems.
• Strong ability to document and articulate outcomes from workshops and meetings.
• Experience in creating product artefacts such as feature briefs, LEAN canvases and solution option analyses.
• Proficiency in creating technical documentation, including API specifications and technical user stories.
• Ability to provide effective testing support and subject matter expertise to QA teams.
• Strong capability in supporting the implementation of new or existing functionalities for a range of stakeholders.
• Ability to communicate complex technical information effectively to non-technical stakeholders.
• Proficient in collating and analyzing feedback, refining product backlogs, and conducting market research and analysis.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

• Excellent problem-solving skills with the ability to foresee potential technical challenges and address them proactively.
• Experience in Agile methodologies and working knowledge of tools such as JIRA, Confluence, and API testing tools.

• Escape the ordinary and start your career journey with us.
• Are you looking to advance your career?
• Embark on a fulfilling and engaging career with BSA Solutions Inc.

This is a full-time, permanent, day-shift, office-based in Cebu City.

About BSA Solutions
We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a work environment that's satisfying, one where you'll look forward to coming to everyday. A place where the best and brightest minds meet to build a community of successful companies.

About the Role

We are looking for an associate to take on a Customer Service Representative role for our client, an established landscaping company in Melbourne, Australia. Your primary role will be taking bookings from clients and scheduling the landscapers to meet the clients and deliver the right service.

What is expected of you:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times;
• Responding promptly to customer inquiries and acknowledging and resolving customer complaints;
• Communicating with customers through various channels – mobile chat, email and voice;
• Understanding the services and terms offered to answer questions accurately;
• Managing records of clients and landscapers interactions, transactions, comments, and complaints;
• Communicating and coordinating with colleagues in Australia; and
• Providing feedback on the efficiency of the customer service process.

• Experience in customer service for at least 2 years;
• Excellent English speaking skills and highly organised;
• Experience in working for an Australian companies is preferred but not essential;
• Excellent data entry and data management skills;
• Proficient in using Microsoft Office - Word and Excel;
• Have experience in CRM system, Service M8 or similar appointment scheduling software.

BSA Solutions, Inc. offers:

• Clear career progression and leadership opportunities based on merits;
• Amazing, close-knit, and collaborative team;
• comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law;
• comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance, maternity benefit, and outpatient prescription medicine;
• regular progress checks and continuous coaching and mentoring to help you map out your development plan;
• broad selection of exciting and engaging social events to embrace as a vibrant BSA community;
• psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
• frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin, or any other characteristics protected by applicable law.

Hi! We’re Smartsourcing, looking for an Airline Customer Advocate who can work with us full-time and on-site!

Where?

Be a part of the Smartsourcing crew

The Payments Systems Analyst provides technical and operational support relating to the payments systems of the business, including the Payment Gateway, Points and Pay by Account (PBA). This role involves configuration, troubleshooting, and in-depth analysis of EonX payment systems. Key areas of responsibility include detailed documentation, defect investigation, fraud mitigation, and providing high-level technical support for payment gateways and PBA services to ensure efficient and secure payment operations. The role works with the Payments tribe and collaborates with stakeholders across the business to support these needs.

Key Responsibilities:

• Oversee the setup and ongoing management of Payment Gateway and Points integrations in lower environments, ensuring thorough documentation of configuration processes and requirements for production configuration.
• Perform troubleshooting and data analysis across lower environments and production systems, identifying and resolving issues promptly.
• Analyze operational data to assist with processing and resolution of operational requests (eg. refunds, funds transfers).
• Collaborate with business stakeholders to develop, set up, validate, and document system configuration requirements, ensuring alignment with business needs.
• Engage actively in fraud detection and prevention strategies, contributing to a secure payment environment.
• Undertake detailed investigations into defects related to the Payment Gateway and Pay by Account (PBA), focusing on identifying root causes and coordinating appropriate follow-up actions.
• Participate in incident responses related to Payments Systems. 
• Create and consistently update detailed documentation, requirements (functional, non-functional and technical) and user stories, actively contributing to the product backlog for periodic review by business teams.
• Participate in manual testing processes for system updates, bug fixes, and new feature rollouts.
• Offer primary Level 1 technical support for the PBA Overlay Service (PBAOS) to merchants and resellers, while also handling Level 3 consumer issue escalations.
• Actively contribute to the enhancement and optimization of PBA operations, monitoring system efficiency, and suggesting improvements as part of the operations team.
• Serve as the initial point of contact and coordinator for PBA reseller support queries, ensuring efficient and effective resolution of inquiries.

• Proficiency in the configuration and analysis of API based systems, with a focus on troubleshooting and problem-solving. 
• Strong written communication skills, with an ability to create clear and detailed user stories and operational documentation.
• Experience in fraud detection and mitigation in payment systems.
• Ability to conduct thorough defect investigations and effectively communicate findings.
• Excellent analytical skills, with a focus on operational data mapping and analysis.
• Strong communication skills, able to liaise effectively with both technical and non-technical stakeholders.
• Familiarity with payments systems and technologies and/or Australian banking preferred.
• Experience in providing various levels of technical support and triaging issues effectively.
• A proactive approach to monitoring, improving, and securing payment operations.
• Experience in Agile methodologies and working knowledge of tools such as JIRA, Confluence, and API testing tools.

The Project Coordinator is responsible for supporting the delivery leads and the functions of their tribes across the end to end project lifecycle.

Key Responsibilities:

• Ability to develop and deploy processes covering all aspects of project management, operational support, governance and reporting I.e. operational reports, invoicing tracking, client tooling access management and post-incident review
• Support effective risk, action, issue and decision (RAID) management and document updates and outcomes
• Keep up to date reporting on resource management and financials for tribes
• Coordinate meetings, including booking, documenting minutes and ensuring follow-ups on action items to closed status
• Support preparation for releases by managing internal and external documentation, client advisories, and compiling test evidence
• Work in an agile environment with both internal teams and external stakeholder groups and adapt to meet individual client requirements
• Must be comfortable to oversee multiple concurrent projects across multiple clients running with different cadences and constraints
• Deliver internal platform configurations to support client needs
• Support onboarding of new starters & clients to companies tooling suite

• A track record in successfully supporting complex projects in PMO functions; project health, status of milestones, financial information, projects risks and progress on mitigations and operational efficiency
• Effective communication and interpersonal skills, capable of working with diverse teams and external stakeholders
• Excellent organizational and time-management skills with the ability to work well under pressure and meet deadlines and  the ability to manage multiple tasks efficiently
• Proficiency in project management and collaboration tools I.e Resource management, Confluence, Jira, Figma and Miro
• Experience in handling project logistics, including meeting coordination and release preparations
• Experience in an Agile environment