Responsible for overseeing the performance of a team of call or contact centre operators. They provide leadership, coaching and support to their team, and develop plans to achieve the call or contact centre targets.

● Maintain and optimize day-to-day operational processes
● Management of inventory
● Management of databases used by the operations team and the customer service team
● Documentation and tracking of all current and past promotions
● Documentation and tracking of all procurements, disbursements, expenses for accounting purposes
● Support the Customer Service team with any relevant investigations or escalations as needed
● Support team KPIs
● Assist in the preparation of reports to internal teams as required
● Assist with any other ad-hoc operational tasks as required
● Track and report progress of activities against deadlines

• Provide clerical and administrative support to management as requested • Process Accounts receivables and payables • Process Bank reconciliation, Invoicing, General ledger etc.

The Sales position is responsible for revenue generation from new and existing customers within event portfolio in Informa Markets Philippines. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business.

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/ She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets.

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/ She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event, while also providing support as a guest re-booker for other brands.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement, and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products, and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity, and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sale information and customer requirements (via Salesforce) to the event Operations and Brand teams

Reporting to the Senior Finance Manager, the Finance Analyst will work together with the ASEAN Finance Team and Asia Shared Service Centre (SSC) to support the Philippines business by managing the day-to-day finance operations, delivering insightful timely analysis and other financial planning needs.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Responsible for submission of timely, accurate and commercially focused Budget, Forecast and 3 Year Planning for Philippines, in line with agreed templates and timetables.
• Identify and timely report risks and opportunities for the business by monitoring Sales Pacing and cost spending closely.
• Update commentary highlights concisely, anticipating potential questions and address them in advance with supporting analysis as appropriate.
• Provide Business Partner support to event team.
• Monthly P&L actual review and working with SSC for month end. This will include:
  • Ensure revenue and costs are recorded correctly, and intercompany billings are performed. Compliance in accordance with Group guidelines and timely release of accruals, if any.
  • Build necessary financial / management reports from appropriate systems for review and analysis purpose.
• Intercompany review for Philippines incl. agreements, invoicing, resolving mismatches and cash settlements.
• Review balance sheet and work with SSC to ensure balances are substantiated and preparation of cashflow.
• Handle local statutory compliance matters such as corporate secretarial, audit, and taxation.
• Ad hoc queries / requests from various stakeholders.

AECOM is seeking a Graphic Designer to be based in Manila, Philippines

Job Description: 

This role is primarily responsible for the development of visual communications, visual strategy execution of complex project requirements, and delivery of appropriate creative design concepts for internal and external presentations and campaigns across print and digital platforms. This includes the overall layout, design, and production activities and contributing to the development of new concepts, graphic standards and templates, and improved processes and workflow system

• Manage end-to-end graphic design production efforts including graphic design of qualifications, proposals, presentations, marketing collaterals
• Execute design concepts to support marketing campaigns and social media campaigns
• Lay out bid documents, capability statements and other work winning materials
• Design executive presentations, infographics, invitations, conference, event materials, brochures, interactive PDFs, video contents, and other printed collaterals for internal and external use
• Manage the upload and maintenance of the project and staff photography library
• Research and develop new ways of presenting our brand
• Create and edit materials for large events and campaigns
• Manage AECOM’s internal photography library. Images are obtained through royalty-free purchase, company’s image collection, and/or creation of original artwork
• Apply technical knowledge and work with senior members of the team in managing complex projects and developing process improvement and initiatives
• Assist the Team Lead in managing team workload and performing quality checks on output of junior members of the team prior to submission to stakeholders and clients
• Address critical and unique issues, identify risks, and propose ways to prevent occurrence of similar issues and concerns
• Lead and support key projects and provide guidance and technical expertise to junior members of the team

INTERESTED APPLICANTS MUST WILLING TO BE ASSIGNED IN SM City Legazpi.

As a Barista at Macao Imperial Tea, you will be responsible for crafting and serving high-quality beverages and providing excellent customer service.

Responsibilities

1. **Beverage Preparation:**

- Prepare a variety of beverages, including teas, coffees, and specialty drinks, following Macao Imperial Tea's recipes and quality standards.

- Ensure the consistency and presentation of all beverages.

2. **Customer Service:**

- Greet and assist customers in a friendly and efficient manner.

- Answer customer questions about menu items and provide recommendations.

- Deliver exceptional customer service and ensure customer satisfaction.

3. **Cleanliness and Hygiene:**

- Maintain a clean and organized workspace, including equipment and serving areas.

- Adhere to health and safety guidelines, including proper food handling and sanitation.

4. **Efficiency**

- Work quickly and accurately during busy periods to keep up with customer orders.

- Handle multiple tasks, such as taking orders, preparing drinks, and handling cash or card transactions.

5. **Product Knowledge:**

- Stay informed about Macao Imperial Tea's menu offerings, including seasonal items and promotions.

- Make suggestions and upsell additional items when appropriate.

As an Email Marketing Coordinator, you will be responsible for strategizing, executing, and optimizing direct-response marketing solutions. You will oversee all aspects of email marketing campaigns, including market research, content creation, and the dissemination of copy. 

The ideal candidate has the ability to write content that is accessible, engaging, and memorable. If you have a track record of exceeding goals when it comes to Email Marketing, with a highly proactive attitude, then please keep reading!

This position is fully remote and will involve regular weekly and monthly calls.  

WHAT YOU’LL DO

• Assist in formulating email marketing campaigns/flows for e-commerce businesses
• Execute, monitor, and troubleshoot the aforementioned strategies
• Collaboration with our Design Team to produce quality campaign artwork that aligns with our clients' brand style
• Leverage CRM & analytics platforms to support campaign execution (Google Analytics, Shopify, Retention Science, Klaviyo, etc.)
• Assist in developing targeting strategies based on customer lifecycle segmentation & predictive analytics
• Analyze and track data to maximize the performance of email campaigns to achieve engagement, conversion, revenue and growth goals
• Launch and QA email marketing campaigns to ensure they're 100% error-free
• Gather and analyze competitor email programs for insights around email strategy, targeting, promotional offers, and cadence/delivery timing
• Continuous improvement of our service offering with updated strategies

Hi! We’re Smartsourcing, looking for a Bookkeeper who can work with us full-time and on-site!

Earn up to P40,000!

Where?

Be a part of the Smartsourcing crew

The Product Manager (Payments) is responsible for managing and providing expert knowledge and technical expertise for specific initiatives and functional areas within the Payments vertical including Pay by Account (PBA). This role is integral in shaping product direction and developing key product features, supported by the Senior Product Manager, working with input from client, user-facing and internal functional workshops. The role is focused on functional and technical aspects of the product with an emphasis on creating, refining, and realizing product vision and capabilities. The Product Manager is responsible for crafting user stories, supporting testing phases, and serving as a subject matter expert (SME) in QA processes, as well as facilitating new or existing product integrations. The Product Manager also works with the Delivery Lead to provide input to Change Requests, Statements of Work, exceptions, and solution proposals. 

Key Responsibilities:

• Develop and own features across the Payments portfolio from concept to delivery, working with the business and Senior Product Manager to create and drive features from feature brief through to delivery.
• Work closely with relevant stakeholders such as data, DevOps, finance, customer support to inform product requirements. 
• Actively participate in and document outcomes and actions from product workshops.
• Collaborate and act as a subject matter expert on the development of product documentation.
• Synthesize quantitative and qualitative inputs to ensure alignment of technical solutions with business objectives and client needs.
• Develop and write user stories and documentation for new features or improvements.
• Provide testing support and serve as a subject matter expert for the QA team in new feature development.
• Offer subject matter expertise for the support of new or existing functionality implementation for internal and external stakeholders, working with Payments Systems Analyst to understand gaps and propose product solutions.
• Analyze feedback, refine the product backlog, and conduct market research and analysis for the PBA Overlay Service (PBAOS) operational team.
• Collaborate with Delivery Lead with input into Change Requests, Statements of Work, exceptions, and solution proposals.
• Understand and respond to changes to the regulatory and compliance landscape that impacts payments systems.

• Knowledge of API-driven product management and development, preferably related to Payments systems.
• Strong ability to document and articulate outcomes from workshops and meetings.
• Experience in creating product artefacts such as feature briefs, LEAN canvases and solution option analyses.
• Proficiency in creating technical documentation, including API specifications and technical user stories.
• Ability to provide effective testing support and subject matter expertise to QA teams.
• Strong capability in supporting the implementation of new or existing functionalities for a range of stakeholders.
• Ability to communicate complex technical information effectively to non-technical stakeholders.
• Proficient in collating and analyzing feedback, refining product backlogs, and conducting market research and analysis.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

• Excellent problem-solving skills with the ability to foresee potential technical challenges and address them proactively.
• Experience in Agile methodologies and working knowledge of tools such as JIRA, Confluence, and API testing tools.

• Escape the ordinary and start your career journey with us.
• Are you looking to advance your career?
• Embark on a fulfilling and engaging career with BSA Solutions Inc.

This is a full-time, permanent, day-shift, office-based in Cebu City.

About BSA Solutions
We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a work environment that's satisfying, one where you'll look forward to coming to everyday. A place where the best and brightest minds meet to build a community of successful companies.

About the Role

We are looking for an associate to take on a Customer Service Representative role for our client, an established landscaping company in Melbourne, Australia. Your primary role will be taking bookings from clients and scheduling the landscapers to meet the clients and deliver the right service.

What is expected of you:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times;
• Responding promptly to customer inquiries and acknowledging and resolving customer complaints;
• Communicating with customers through various channels – mobile chat, email and voice;
• Understanding the services and terms offered to answer questions accurately;
• Managing records of clients and landscapers interactions, transactions, comments, and complaints;
• Communicating and coordinating with colleagues in Australia; and
• Providing feedback on the efficiency of the customer service process.

• Experience in customer service for at least 2 years;
• Excellent English speaking skills and highly organised;
• Experience in working for an Australian companies is preferred but not essential;
• Excellent data entry and data management skills;
• Proficient in using Microsoft Office - Word and Excel;
• Have experience in CRM system, Service M8 or similar appointment scheduling software.

BSA Solutions, Inc. offers:

• Clear career progression and leadership opportunities based on merits;
• Amazing, close-knit, and collaborative team;
• comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law;
• comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance, maternity benefit, and outpatient prescription medicine;
• regular progress checks and continuous coaching and mentoring to help you map out your development plan;
• broad selection of exciting and engaging social events to embrace as a vibrant BSA community;
• psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
• frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin, or any other characteristics protected by applicable law.

Hi! We’re Smartsourcing, looking for an Airline Customer Advocate who can work with us full-time and on-site!

Where?

Be a part of the Smartsourcing crew

The Payments Systems Analyst provides technical and operational support relating to the payments systems of the business, including the Payment Gateway, Points and Pay by Account (PBA). This role involves configuration, troubleshooting, and in-depth analysis of EonX payment systems. Key areas of responsibility include detailed documentation, defect investigation, fraud mitigation, and providing high-level technical support for payment gateways and PBA services to ensure efficient and secure payment operations. The role works with the Payments tribe and collaborates with stakeholders across the business to support these needs.

Key Responsibilities:

• Oversee the setup and ongoing management of Payment Gateway and Points integrations in lower environments, ensuring thorough documentation of configuration processes and requirements for production configuration.
• Perform troubleshooting and data analysis across lower environments and production systems, identifying and resolving issues promptly.
• Analyze operational data to assist with processing and resolution of operational requests (eg. refunds, funds transfers).
• Collaborate with business stakeholders to develop, set up, validate, and document system configuration requirements, ensuring alignment with business needs.
• Engage actively in fraud detection and prevention strategies, contributing to a secure payment environment.
• Undertake detailed investigations into defects related to the Payment Gateway and Pay by Account (PBA), focusing on identifying root causes and coordinating appropriate follow-up actions.
• Participate in incident responses related to Payments Systems. 
• Create and consistently update detailed documentation, requirements (functional, non-functional and technical) and user stories, actively contributing to the product backlog for periodic review by business teams.
• Participate in manual testing processes for system updates, bug fixes, and new feature rollouts.
• Offer primary Level 1 technical support for the PBA Overlay Service (PBAOS) to merchants and resellers, while also handling Level 3 consumer issue escalations.
• Actively contribute to the enhancement and optimization of PBA operations, monitoring system efficiency, and suggesting improvements as part of the operations team.
• Serve as the initial point of contact and coordinator for PBA reseller support queries, ensuring efficient and effective resolution of inquiries.

• Proficiency in the configuration and analysis of API based systems, with a focus on troubleshooting and problem-solving. 
• Strong written communication skills, with an ability to create clear and detailed user stories and operational documentation.
• Experience in fraud detection and mitigation in payment systems.
• Ability to conduct thorough defect investigations and effectively communicate findings.
• Excellent analytical skills, with a focus on operational data mapping and analysis.
• Strong communication skills, able to liaise effectively with both technical and non-technical stakeholders.
• Familiarity with payments systems and technologies and/or Australian banking preferred.
• Experience in providing various levels of technical support and triaging issues effectively.
• A proactive approach to monitoring, improving, and securing payment operations.
• Experience in Agile methodologies and working knowledge of tools such as JIRA, Confluence, and API testing tools.

The Project Coordinator is responsible for supporting the delivery leads and the functions of their tribes across the end to end project lifecycle.

Key Responsibilities:

• Ability to develop and deploy processes covering all aspects of project management, operational support, governance and reporting I.e. operational reports, invoicing tracking, client tooling access management and post-incident review
• Support effective risk, action, issue and decision (RAID) management and document updates and outcomes
• Keep up to date reporting on resource management and financials for tribes
• Coordinate meetings, including booking, documenting minutes and ensuring follow-ups on action items to closed status
• Support preparation for releases by managing internal and external documentation, client advisories, and compiling test evidence
• Work in an agile environment with both internal teams and external stakeholder groups and adapt to meet individual client requirements
• Must be comfortable to oversee multiple concurrent projects across multiple clients running with different cadences and constraints
• Deliver internal platform configurations to support client needs
• Support onboarding of new starters & clients to companies tooling suite

• A track record in successfully supporting complex projects in PMO functions; project health, status of milestones, financial information, projects risks and progress on mitigations and operational efficiency
• Effective communication and interpersonal skills, capable of working with diverse teams and external stakeholders
• Excellent organizational and time-management skills with the ability to work well under pressure and meet deadlines and  the ability to manage multiple tasks efficiently
• Proficiency in project management and collaboration tools I.e Resource management, Confluence, Jira, Figma and Miro
• Experience in handling project logistics, including meeting coordination and release preparations
• Experience in an Agile environment

Overview:

We are seeking a highly organized and proactive Virtual Executive Assistant to provide comprehensive administrative support to our executive team. As a Virtual Executive Assistant, you will play a crucial role in ensuring smooth day-to-day operations, managing calendars, coordinating meetings, and handling various administrative tasks. This is a remote position, and the ideal candidate will excel in a virtual work environment.

Responsibilities:

Calendar Management:

o   Efficiently manage executive calendars, schedule appointments, and coordinate meetings, ensuring optimal time management.

Communication:

o   Act as a primary point of contact between executives and internal/external stakeholders. Draft, edit, and proofread emails, documents, and other correspondence.

Meeting Coordination:

o   Plan and organize virtual meetings, including setting up video calls, preparing agendas, and distributing relevant materials. Take meeting minutes and follow up on action items.

Travel Coordination:

o   Arrange travel itineraries, book accommodations, and manage logistics for business trips.

Task Prioritization:

o   Assist in prioritizing tasks and deadlines, ensuring that important matters are addressed promptly.

Data Management:

o   Maintain and organize files, documents, and databases in a secure and easily accessible manner.

Research:

o   Conduct research on various topics, compile information, and generate reports as needed.

Expense Management:

o   Track and manage expenses, prepare expense reports, and reconcile financial transactions.

Problem Solving:

o   Proactively identify and address potential issues, finding solutions to challenges that may arise.

Ad Hoc Support:

o   Provide additional support as needed, such as personal errands or special projects.

• Proven experience as an Executive Assistant or in a similar administrative role.
• Excellent communication skills, both written and verbal.
• Proficient in virtual collaboration tools and technology.
• Strong organizational and multitasking abilities.
• High level of discretion and confidentiality.
• Ability to work independently with minimal supervision.
• Strong attention to detail and accuracy.
• Familiarity with office software (Google Workspace, Microsoft Office, etc.).
• A proactive and positive attitude with a commitment to delivering high-quality support.

Hi! We’re Smartsourcing, looking for an Accountant Assistant who can work with us full-time and on-site!
Earn up to P40,000!

As an Accountant Assistant,

you will play a key role in supporting our client’s finance department in various tasks related to financial record-keeping and reporting. This position is ideal for an individual with a strong aptitude for numbers and a passion for contributing to the success of a dynamic organization.

Some of the things we expect you to do are to:

• Financial reporting – month-end close, balance sheet reconciliations, sub-ledger reconciliations, journal preparation, entry of payables and receivables, and bank reconciliations. 
• Payroll – assist in the preparation of fortnightly and monthly payroll 5% 
• Asset Management – assist the Financial Controller in maintaining the entities asset register as required, as well as maintenance of the vehicle register
• Day-to-day accounting and administration functions
• Invoicing of sponsors and Academy players 

We would need you to be or have the following:

• Bachelor's degree in Accounting, Finance, or a related field. CPA is a huge plus but not essential
• Minimum of 2 years of experience in accounting or finance, preferably in a fast-paced retail environment
• Strong understanding of financial reporting standards
• Proficiency in accounting software (Xero) and Microsoft Excel (Advance); experience with other ERP systems is a plus
• Experience with payroll processing software and knowledge of (Australian) payroll regulations and compliance
• Excellent analytical skills with keen attention to detail
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional and cross borders teams
• Highly organized and proactive, demonstrating a strong work ethic and a willingness to take initiative to streamline processes

Be a part of the Smartsourcing crew

• Escape the ordinary and start your career journey with us.
• Embark on a fulfilling and engaging career.
• Earn between 50K - 70K + generous benefits + personalized learning and development.

About Us

BSA Solutions provides highly skilled professionals from the Philippines and Malaysia. Our mission is to connect businesses with top-tier talent, allowing them to focus on strategic and high-level tasks while we care for their staffing needs. We are committed to delivering exceptional results through personalised services and deep understanding of our markets.

We are currently seeking an Electrical Estimator to join our dynamic team.

If you are a highly motivated individual with a passion for accurate estimating and delivering exceptional lighting solutions, we encourage you to apply.

This is an office-based position in central Cebu City.

About the Role

We are seeking a skilled and detail-oriented Electrical Estimator to be assigned to our Australian-based client specialising in the installation and maintenance of specialised lighting for the commercial, government and residential sectors. You will play a vital role in assisting in project planning and execution by accurately estimating the costs involved in the projects. The successful candidate will work closely with the project management team in Australia to ensure accurate project pricing and timely completion of estimates. The ideal candidate will have excellent numerical skills and an analytical mindset.

This is a full-time, dayshift, office-based role in Cebu City.

Responsibilities

• Review project specifications, drawings, and other relevant documents to understand the scope and requirements of projects.

• Collaborate with onshore teams to gather information necessary for accurate estimates.

• Prepare and submit accurate and detailed cost estimates, including materials, labor, equipment, and subcontractor costs.

• Analyze and evaluate project plans, specifications, and related documents to identify potential risks, conflicts, or discrepancies.

• Collaborate with suppliers, subcontractors, and other vendors to obtain competitive quotes and negotiate pricing.

• Bachelor's degree in electrical engineering or related field is preferred.

• Proven experience as an Electrical Estimator or similar role.

• Proficient in relevant software (Timberline, HCSS HeavyBid)

• Sound understanding of electrical systems, lighting design principles, and relevant codes and standards.

• Proficient in using electrical estimating software and tools.

• Strong analytical and problem-solving skills with a keen attention to detail.

• Excellent communication and interpersonal skills to collaborate effectively with clients, project managers, and team members.

• Ability to work independently and manage multiple projects simultaneously within tight deadlines.

• Familiarity with local building regulations, safety guidelines, and environmental standards.

• A valid electrical license or certification is desirable.

BSA Solutions, Inc. offers:

• Generous financial rewards and benefits that exceeds market standards and the requirements of the Philippines Labor Law;

• Comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with private room, dental, life, accident and disability insurance.

• Regular progress checks and continuous coaching and mentoring to help you map out your development plan;

• Broad selection of exciting and engaging social events to embrace as a vibrant BSA community;

• Psychologically safe environment for you to develop your skills and talent consistent with BSA values; and

• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

• Oversee the performance and effectiveness of the WFM Command Center
• Lead and develop Command Center associates
• Work with contact center leaders to ensure agent adherence and/or conformance to schedules
• Provide ongoing operational analysis of contact center operations, while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by key business indicators (cost, abandon rate, service level, occupancy, etc.)
• Work with the contact centers, Technology, reporting and other teams to provide analytical support and recommendations for staffing resources to meet objectives such as service levels, occupancy, cost per call, etc.
• Partner with WFM planners to ensure schedules meet performance and business needs
• Utilize Workforce Optimization software to manage performance across multiple sites and lines of business
• Monitor Workforce Management tools real time to maintain service level data
• Analyze call center performance history to determine optimum off production activities as well as shrinkage and occupancy goals
• Analyzes daily call trends and alerts Workforce Management Analyst to needed staffing updates
• Responsible for daily, weekly and monthly call center reports which highlight call center performance (Call Volume, Service Level, Average Handle Time, Abandon % and Average Speed to Answer)
• Evaluates daily call trends
• Designs/creates various databases for staffing and analysis
• Creates reports utilized by Customer Service for staffing/productivity measurements
• Identify areas of operational development and engage in projects to continually adapt to the changing needs of our business and people, to deliver best in class WFM support.
• Identify what resources are required to implement parts of projects
• Effectively use project plans to focus work and ensure deadlines are met
• Ability to work flexible shift to occasionally attend meeting with employees and worldwide clients

Other duties as assigned

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Do you want to work with some of Australia's best financial planning businesses?
• Embark on a fulfilling and engaging career.
• Earn from 45K or depending on experience + Generous benefits + personalized learning and development.

This is a dayshift, full-time role with weekends off.

ABOUT BSA

We are a talent outsourcing company with offices in the Philippines. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace, we are a family. We create a satisfying work environment, one that you'll look forward to coming to every day — a place where the best and brightest minds meet to build a community of successful companies.

ABOUT THE CLIENT

5 ELK creates an awesome working environment for people who are serious about their careers and committed to providing exceptional customer service.

ABOUT THE ROLE

We are currently seeking an experienced Accountant (AU Taxation) to join our talented team. You will play a key role in managing the Australian taxation requirements for our clients.

Responsibilities

• Preparation and Reconciliation of Business Activity Statements (BAS) and Instalment Activity Statements (IAS) for clients.
• Completion of annual tax returns and financial accounts for individuals, sole traders, partnerships, trusts, and companies.
• Ensuring compliance with Australian taxation laws and regulations.
• Assisting with year-end tax reporting and financial statements.
• Other ad hoc tax-related duties as required.

• Bachelor's degree in Accounting or related field.
• 2+ years of experience in Australian taxation and compliance.
• Knowledge of XERO required.
• Professional qualification such as CPA or CA is preferred.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Proven ability to work independently and manage deadlines.
• Excellent communication and interpersonal skills.

Our Client, 5 ELK benefits:

• Fixed Dayshift Schedule and Weekends Off
• Australian Holidays off and get to enjoy Christmas and New Year
• Competitive Compensation Package
• HMO with 200k benefits, plus 1 dependent when you start
• Monthly Awards and other Incentives
• Company Events and Employee Wellness Programs
• Personalised learning and development program
• Coaching and mentoring by qualified and experienced professionals
• Modern fit-out and workstation

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin, or any of the characteristics protected by applicable law.

The Plant Nurse develops, implements and manages the occupational health and wellness program of the Company. He/she provides emergency care of first aid to employees and assists in the implementation of policies and guidelines in safety and health related programs.

I. Employee Health

• Serves as the first-aider to all employees during emergency related cases and ensures the immediate relief of pain and anguish to employees who encounter accidents within the Company.
• Provides basic treatment like dressing, blood pressure reading etc. and responsible for monitoring the health status of the workforce.
• Conducts awareness campaigns and initiates programs on health, family planning, responsible parenthood and family welfare.
• Schedules, manages and ensures employees compliance to annual physical examination. Monitors progress of employees in relation to the APE result.
• Releases Letter of Authorization to accredited Hospital, Philhealth & SSS documents of hospitalized personnel. Evaluates and files the medical certificates and accident reports of employees.
• Coordinates with accredited hospital and assists HR in evaluating new hospital accreditation.
• Facilitates pre-employment medical exams. Endorses and gives clearance of new hires ready to on-board with the approval of the company doctor.
• Maintains and updates employee health records.
• Reviews and verifies all medical and hospitalization payments and reimbursements of employees and forwards to HR for processing.
• Conducts risk assessments on health and personnel safety.
• Prepares all health and safety reportorial requirements of all related government agencies
• Conducts visitation of partners who are hospitalized.
• Assists the company doctor in the performance of his/her duty. Assists In the fitness and health evaluation of personnel.
• Implements and manages the vaccination program of the company which includes dependents of personnel.
• Monitors, maintains and responsible for requesting company medicines and clinic supplies. 
• Proposes activities and programs related to occupational health and wellness of the company

II. Company Programs/Initiatives

• Assists in the documentation and effective implementation of GMP procedures and guidelines concerning health.
• Participates in programs involving improvements and innovations in areas of quality, efficiency, proficiency, safety, sanitation, food safety, environment, waste reduction, sustainability, social responsibility and all other activities of the company.
• Checks compliance of subcon employees to the annual physical examination.
• Assists the Safety Committee of the company and Task Force Integrity
• Performs other tasks as may be directed by immediate superior.

This is not your typical Project manager role. Working as Project Manager for IQ-EQ will require you to have a womb to tomb mastery of project management methodologies to be applied to ongoing initiatives in IQ-EQ to ensure predictable and successful delivery. You won’t just be taking down the minutes of the meeting because you will need to have the vision and a thirst for change, transformation and continuous improvement.

Project Management is not an easy job, therefore we need someone who is expressive and vocal in identifying and mitigating risks, directing the project and all stakeholders involved to successful delivery while maintaining a good working relationship with all participants.

A proactive team player who initiates improvements at the same time adheres to the team’s standard methodology and governance processes.

Responsibilities (how we will measure success)

• Contribute to strategic growth and operational development of the Firm by managing a suite of projects ongoing throughout the IQ-EQ Group
•  Adhere to the team’s standard methodology and governance processes including use of approved templates and checklists
• Responsible for all aspects of Project Management, including but not limited to; Initiation, planning, design, execution, monitoring and controlling including change control and project closure – ensuring predictable and successful delivery
• Organizing and motivating project teams, directing the project and all stakeholders involved to successful delivery
• Effective and Transparent communications ensuring the flow of information to all stakeholders involved
• Ongoing contribution towards continuous development and improvement of Change Delivery methodologies, templates and checklists

Tasks (what does the role do on a day-to-day basis)

• Define the scope of assigned projects in conjunction with the Project Sponsor
• Devise the overall approach to delivering individual projects, making use of the internal methodology tailoring matrix
• Preparation of project documentation in collaboration with Subject Matter Experts for example:
  • Project Initiation Requests
  • Project Initiation Documentation
  • Product and Work Package Descriptions
  • End Stage reports and Stage Gate Readiness Assessment Documents
  • Test Strategy, Plans and Scripts
  • Closure Reports
• Determine objectives and measures that each project will be evaluated against upon completion and track ongoing progress. Prepare related benefits assessments
• Select, lead and motivate your project team both internally and externally, establishing a team culture within the assigned projects
• Monitoring overall progress and use of resources, initiating corrective action where necessary
• Applying change control processes to control changes to the products ensuring that changes are made only with the agreement of appropriate named authorities
• Managing project risks, including the development of contingency plans
• Reporting through agreed lines on project progress through highlight reports and end-stage assessments, including option papers and recommendations
•  Manage a range of stakeholders from junior to senior level across all locations
• Manage and monitor project budgets to ensure delivered within agreed budget
• Adhere to internal project methodology and governance
• Track all time spent on projects in NetSuite ensuring that resource time is also captured and monitored
• Communication and engagement planning
• Maintaining an awareness of potential interdependencies with other projects and their impact
• Liaise with various departments to ensure Service Transition is successful, including the training team in relation to training needs arising from projects and related solutions
• Production of closure reports, evaluating successes and challenges to enhance learning for your next project – ensure capture of lesson on the team’s central lessons log.

Other

• Support other departments as required within the confines of the Project Manager role
• Undertake any additional reasonable duties as required the Firm

Responsibilities

The Senior Application Developer is responsible for developing, documenting, and supporting internal and client dashboard (standard and complex) using industry standard tools within company’s system. Follow definition of done and process around Azure DevOps. Explore and learn other relevant programming language and application. Interaction with the end user to establish report requirements will be necessary.

Tasks

• Develop, maintain, and perform unit testing of internal reports and Cosmos dashboard (standard and complex).
• Define, execute, and interpret SQL/Snowflake queries. If needed, update data source query based on the client’s requirement.
• Create a conceptual representation of the data in SQL and Snowflake that is useful to Cosmos. Define the structure, relationship, and constraints of data understanding how data should be organized and used in a meaningful way.
• Transfer of pilot data onto portfolio monitoring platform for prospective client demonstrations, identifying the visuals based on the type of data set.
• Follow Definition of Done and process around Azure DevOps.
• Log time entries in NetSuite for BAU, change request, and other development activities.
• Perform Cosmos internal testing to ensure quality and compliance with the wireframe and mapping file.
• Review and create documentation for the onboarding client dashboard.
• Optimize workbook to ensure that best practices are being followed to maintain the performance speed of Cosmos.
• Communicate project status updates and recommendations to project manager, delivery solutions, and application development manager.
• Support client, internal, and BAU request/s.
• Build or maintain flow in Tableau Prep to upload data to SQL Server and Snowflake.
• Collaborate with Delivery Solutions team to understand requirements and translate then into technical solutions.
• Troubleshoot and debug issues and provide timely resolutions.
• Develop demo dashboard, as and when needed.
• Implement new features to existing client dashboard, as and when needed.
• Identify new dashboard features, seek improvement and efficiencies in existing client workbook and process.
• Perform functional, regression, compatibility, performance, and/or security testing when application upgrades to newer version.
• Document any defects or issues found during testing and communicate them to the wider team.
• Lead/support/attend client meeting to understand detailed project requirements, understand business problems and provide recommendation.
• Create and/or maintain internal automation tool.
• Conduct demo and/or Cosmos admin training.
• Provide backup and buddy system to other developer.

Responsible for handling travel service support to clients as well as promoting and cross-selling various travel and tour packages.

• Ensures correct and timely Certificate of Conformity (CoC) issuance in relation to the productivity and quality targets of the Certification Center.
• Assess product and/or exporter risk levels, identification of product essential requirements and applicable standards following the Business Rules on conformity assessment, classification, import eligibility and process flows, Conformity Assessment Instructions (CAIs), and other related references.
• Provides quality and technically-based opinion on product standards and product classification and certification.
• Assists in the resolution of standards, classification and certification cases and other requests and or inquiries by utilization of technical expertise on specific goods or commodity.

• Acquire and retain Carousell clients (i.e. real estate agents, brokers, developers) 
• Establish relationships with prospective clients, bringing their business over to Carousell to advertise with us with the goal of mutual growth
• Understand client requirements and recommend optimum products or services to meet requirements
• Improve the relationship with existing clients, encouraging them to increase the business and investment they have with Carousell
• Plan your days and weeks ahead to make sure you maximize your time and spend more on actual conversations with clients
• Keep track of key performance indicators, and making sure that performance is within or beyond the standards set for the team
• Maintain an updated database in Salesforce including all activities, partners and opportunities with their current status