WHAT IS YOUR ROLE

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO 

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

YOU HAVE…

• 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent reading comprehension, verbal, and written communication skills
• Strong and effective phone contact handling skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Intermediate understanding of common Customer Experience best practices
• Customer orientation and ability to adapt/respond to different types of characters

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

The Governance, Risk, and Compliance (GRC) team member will be reporting to the Head of Information Security and is responsible for supporting and enhancing the organization’s efforts to ensure adherence to policies, regulatory requirements, and industry security best practices. This role involves coordinating, executing, and overseeing various tasks related to governance, risk management, and compliance to protect the organization's assets, reputation, and ensure operational effectiveness.

The GRC specialist will work together with the Security Operations Leader, Security Operations Engineer, and QIMA internal stakeholders to meet the objectives of the audit requirements, identify risks present in the group, and to assess non-conformities and non-compliance against the organization’s Information Security Management System Policy and align the remediation plan with target dates against the respective owners.

The GRC specialist must have a good understanding of the different security and data privacy laws and regulations and industry security best practices with the ability to apply these standards to the QIMA environment.

Key Responsibilities:

1. Governance:
   • Develop, implement, and maintain policies, procedures, and frameworks to support QIMA’s organizational governance objectives.
   • Foster a culture of security, compliance and ethical behavior within the organization.
   • Conduct regular assessments and audits of governance processes to identify areas for improvement.
2. Risk Management:
   • Identify, assess, and prioritize risks for remediation that may impact the organization’s operations and overall security posture.
   • Develop risk mitigation strategies and monitor their effectiveness, until closure.
   • Maintain a risk register and ensure all risks are documented, evaluated, and tracked.
   • Collaborate with various departments to create and implement risk management plans.
3. Compliance:
   • Stay up to date with changing regulations and assess their impact on the organization.
   • Work with the Data Privacy Office and Legal teams to ensure the organization complies with all relevant laws, regulations, and standards.
   • Conduct regular internal reviews and identify non-conformities against QIMA’s Information Security Management System Policy that needs to be addressed.
   • Deploy regular security awareness to all employees and work with training team for security trainings and programs to be delivered to QIMA.
4. Documentation and Reporting:
   • Maintain accurate records of GRC activities, including policy documents, risk assessments, and compliance reports.
   • Prepare and present reports on governance, risk, and compliance activities to senior management and the board of directors.
   • Document incidents and breaches and manage remediation actions.
5. Collaboration and Communication:
   • Liaise with Security, IT, Compliance, Legal, HR, and other departments and stakeholders to ensure cohesive compliance and risk management efforts.
   • Act as a point of contact for regulatory bodies, auditors and client security requirements.
   • Provide guidance and support to all QIMA employees on GRC-related matters.

As the Project Coordinator, you will serve as both lead and secondary contact for developing strong relationships with our clients as well as helping to direct strategy and ensure KPIs are getting hit. You will be responsible for managing and growing those relationships by working with the marketing team to implement plans to ensure that the client is happy and growing. 

The ideal candidate should have exceptional project management skills, have a passion for digital marketing and thrive working cross-functionally with internal and external stakeholders. This person also thrives in environments without much management and red tape and is a highly self-motivated, proactive force of nature.

This position is fully remote, but may require some in-person meetings and will involve regular weekly and monthly calls.  

WHAT YOU’LL DO

• Support AM or Supervisor with daily deliverables, task management, budgets, and timelines/deadlines for media campaigns and ad-hoc client project by working closely with the design and marketing teams  

  • Use project management tools to coordinate tasks, deliverables, and deadlines for all involved parties

  • Spearhead project plans, timelines and milestones for marketing initiatives

  • Coordinate with team to ensure seamless execution of projects

  • Monitor project progress and address any issues or delays

• Facilitate administrative duties such as: organize call agendas, email comms, project documentation, help with invoicing, coordinate internal/external meetings, be the primary note taker during these meetings and send thorough follow-ups/recaps in a timely manner based off the client’s expectations.

• Help review deliverables to ensure consistency and accuracy before delivering to the client for approval

• Help revamp/refine internal processes and ensure accounts are set up structurally in order to improve agency efficiency

• Assist in budget management by ensuring campaigns are pacing to hit monthly and yearly spend goals

• Shadow lead AM or Media Supervisor and help with high level strategy in order to meet client goals and KPIs when necessary

• Have a strong understanding of the client’s industry, products, business culture, and competition and help serve as the go-to knowledge source for the wider team along with the support of the AM or Supervisor

Join our Feeds Sales Team! 

• Key Accounts Manager 
• Specialty Nutrition
• Territory Business Manager
• Gamefowl Specialist

You will be expected to:

• Perform weekly payments, bank reconciliation, cash flow and month-end closing tasks for AP-related accounts;
• Coordination with related stakeholders i.e. suppliers, internal requestors, etc., to solve daily issues;
• Follow all internal control procedures for all AP tasks;
• Ensure that agreed SLA & KPI are constantly met;
• Produce monthly AP reports as needed;
• Provide backup for other team members and handle ad-hoc tasks.

You will be asked to do:

• Invoice Management: Assist in receiving, reviewing, and processing vendor invoices. Ensure all invoices are accurately coded, approved, and entered into the accounting system.
• Payment Processing: Support the preparation and execution of payment runs, including checks, ACH, and wire transfers. Ensure timely payments to vendors while adhering to company policies and terms.
• Vendor Communication: Communicate with vendors regarding invoice discrepancies, payment inquiries, and account updates. Resolve issues efficiently and maintain positive vendor relationships.
• Data Entry and Maintenance: Accurately enter financial data into accounting software. Maintain organized records of invoices and payments.
• Reconciliation: Assist with monthly reconciliations of accounts payable subledger to the general ledger. Identify and resolve discrepancies.
• Expense Reports: Review and process employee expense reports, ensuring compliance with company policies and proper documentation.
• Compliance: Ensure all financial transactions comply with company policies, procedures, and relevant regulations.
• Ad Hoc Projects: Provide support for special projects and initiatives within the Finance and Accounting department as needed.

You will be expected to do:

• Payment Tracking: Monitor and record incoming payments. Update accounts receivable records as payments are received.
• Customer Communication: Reach out to customers regarding open invoices, payment inquiries, or discrepancies. Provide exceptional customer service to resolve issues efficiently.
• Data Entry: Accurately enter financial data into accounting software and maintain organized records of transactions.
• Compliance: Ensure all financial transactions comply with company policies and procedures, as well as relevant regulations.

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

We are seeking a highly motivated and detail-oriented Junior Sales Admin Assistant to join our sales enablement and events team. This entry-level role is perfect for a young, aspiring sales professional looking to kickstart their career in sales administration. You will provide essential support to our sales team, ensuring smooth and efficient operations.

Key Responsibilities:

• Assist in drafting sales proposals for ongoing deals and coordinate necessary follow-throughs with Salespeople and Account Managers.
• Collaborate with the Sales Onboarding Coordinator to create client service agreements and ensure the smooth flow of client Onboarding processes.
• Update and maintain our main Sales CRM for all leads and ensure accurate records of all deals.
• Assist the sales team with daily administrative tasks, including data entry, scheduling appointments, and managing calendars.

Skills and Competencies:

• Communication Skills: Strong verbal and written communication skills to effectively interact with team members and clients.
• Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain a well-organized workflow.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in documentation and record-keeping.
• Team Collaboration: Strong interpersonal skills to work effectively within a team and support colleagues in achieving common goals.
• Tech-Smart: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and motivated to learn software like HubSpot, Monday.com, and PandaDoc.
• Problem-Solving: Ability to identify issues and propose solutions proactively.
• Adaptability: Willingness to learn and adapt to changing priorities and processes in a fast-paced environment.
• Customer Service Orientation: A commitment to providing excellent support and service to cross-departmental teams.

Core Perks & Benefits:

• Daily Allowance of Php 200
• Free Shuttle Service
• Free Lunch
• Weekly Treats

Check our website to see more:
https://thebackroomop.com/

And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP

And here's the link to our Glassdoor page, where you can see what our team members have to say about us:https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm

The Order Fulfillment Analyst is responsible for managing and monitoring customer orders on a daily basis by planning and prioritizing delivery, allocation of stocks, and tracking of order status ensuring that every order is dispatched within the agreed service levels to achieve customer satisfaction.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are looking for a Customer Support Specialist to help our newly formed Health department assist customers with all things related to their durable medical device orders. You will work with a team of Customer Support Specialists, Order Processing Associates, Billing Specialists and others to help ensure that customers are assisted in a timely and accurate manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Process all stages of a Babylist Health Order aside from billing tasks as needed to resolve customer requested help or if the Order Processing Team needs assistance
• Process Babylist Health Orders that require extra manual intervention to be processed successfully as flagged by the Order Processing Team
• Provide empathetic, profession, personable and tailored customer support to customers via email, live chat and phone calls via Zendesk CRM
• Pivot between tasks regularly based on business need
• Provide quick feedback to your manager, the Support Operations Specialist and cross-functional teammates on processes or orders that could be improved
• Support leadership and cross-functional teammates and actively contribute to key business initiatives
• Communicate openly with your team to ensure coverage needs and to support each other in solving new customer issues
• Maintain consistent productivity and satisfaction metrics

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• 3+ years of Customer Support experience
• Highly committed to providing a great customer experience
• Strong written communication skills
• Confident enough to ask questions when unsure about something or flag issues to the appropriate teams
• Able to hear and implement feedback quickly
• Team first mentality
• High attention to detail
• Proven ability to produce high-quality work consistently
• Active listening skills and ability to engage with customers, build rapport, and anticipate their needs
• Dependable attendance and internet connection

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

You will support our organisation's efforts to achieve ISO27001 certification. As an internal auditor, you will be responsible for planning, conducting, and reporting on internal audits to assess the organization's information security management system (ISMS) against the requirements of the ISO27001 standard. You will work closely with the project team and provide recommendations for improving the ISMS to meet certification requirements. You will have strong communication and analytical skills, attention to detail, and an understanding of the information security management system framework. 

RESPONSIBILITIES

• Audit Compliance: Develop an internal audit program and schedule to cover all applicable ISO27001 requirements and conduct regular audits to assess compliance with ISO 27001 standards and best security practices. 

• Policy Evaluation: Conduct thorough, objective audits of the organisation's ISMS, including policies, procedures, processes, and controls to ensure effectiveness and adherence to ISO 27001 requirements. 

• Gap Identification: Identify gaps, nonconformities, and areas for improvement in the information security management system (ISMS). 

• Reporting: Prepare comprehensive audit reports detailing audit findings, recommendations, and corrective actions. Liaise with the certification body and support the external audit process. 

• Collaboration: Collaborate with cross-functional teams to follow up on corrective and preventive actions to address audit issues. Provide guidance and training to process owners on ISO27001 audit requirements.  

• Stay-Informed: Stay informed about updates to ISO 27001 standards and industry best practices.

• Bachelor’s degree in Information Technology, Computer Science, Information Security, or a related field. 

• Minimum 3-5 years of experience conducting internal audits, preferably in information security management systems. 
• Strong understanding of ISO27001, information security principles, risk management, and control frameworks. 
• Strong communication and analytical skills to assess complex systems and processes. 
• Excellent communication, interpersonal, and report-writing skills 
• Ability to work independently and as part of a cross-functional team 
• Attention to detail and analytical thinking skills 

• tandards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We’re looking for a detail-oriented Accounts Payable Specialist who'll play a crucial role in ensuring the timely and accurate processing of vendor invoices, maintaining positive relationships with vendors, and contributing to the smooth flow of financial operations.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Bill dot com:

• Enter and verify vendor invoices in Bill dot com, ensuring accuracy and completeness of information.
• Utilize Bill.com approval workflow to route invoices for internal review and authorization.
• Manage exceptions and discrepancies, communicating effectively with vendors and internal stakeholders.
• Prepare weekly payment proposals for review by the Accounts Payable Manager.

Accounts Payable Processing:

• Reconcile vendor statements and investigate discrepancies.
• Maintain accurate and organized records of all payables activity.
• Assist with month-end close activities.
• Participate in ad-hoc projects.

Vendor Management:

• Communicate effectively with vendors regarding invoices, payments, and account inquiries.
• Collection of documents for vendor onboarding and importing data into our AP system.
• Assist with updating and maintaining vendor information in Bill.com and internal systems.
• Assist with resolving vendor disputes and issues.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• Minimum of 2 years of experience working as an Accounts Payable Clerk.
• Strong data entry and proofreading skills.
• Attention to detail and ability to maintain accuracy in an environment of fast growth.
• Ability to work independently and manage multiple priorities effectively.
• Positive attitude and commitment to teamwork.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We’re looking for a detail-oriented Accounts Payable Specialist who'll play a crucial role in ensuring the timely and accurate processing of vendor invoices, maintaining positive relationships with vendors, and contributing to the smooth flow of financial operations.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Bill dot com:

• Enter and verify vendor invoices in Bill dot com, ensuring accuracy and completeness of information.
• Utilize Bill.com approval workflow to route invoices for internal review and authorization.
• Manage exceptions and discrepancies, communicating effectively with vendors and internal stakeholders.
• Prepare weekly payment proposals for review by the Accounts Payable Manager.

Accounts Payable Processing:

• Reconcile vendor statements and investigate discrepancies.
• Maintain accurate and organized records of all payables activity.
• Assist with month-end close activities.
• Participate in ad-hoc projects.

Vendor Management:

• Communicate effectively with vendors regarding invoices, payments, and account inquiries.
• Collection of documents for vendor onboarding and importing data into our AP system.
• Assist with updating and maintaining vendor information in Bill.com and internal systems.
• Assist with resolving vendor disputes and issues.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• Minimum of 2 years of experience working as an Accounts Payable Clerk.
• Strong data entry and proofreading skills.
• Attention to detail and ability to maintain accuracy in an environment of fast growth.
• Ability to work independently and manage multiple priorities effectively.
• Positive attitude and commitment to teamwork.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering outsourcing through world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for Boldr impact. 

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

Boldr is a mission-driven outsourcing company focused on turning jobs into careers. As the Global TA Director, you'll play a key role in finding the right people who reflect our values and align with our clients, partners, and internal team’s needs.

As the head of Talent Acquisition, you will play a critical role in operationalizing our recruitment efforts to support our rapidly growing organization.  We recognize the necessity of building a robust talent acquisition strategy to fuel our continued success. This role requires a strategic mindset, business acumen, and the ability to collaborate closely with our clients, internal hiring managers, and exec team to realize their immediate and future talent needs.

WHAT WILL YOU DO

• Develop and Implement Talent Acquisition Strategy:
• Understand our global and local needs so you can build and manage an integrated strategy across our distributed geographic locations
• Collaborate with Sales, Clients, & internal hiring managers to identify key hiring needs across various departments and business units.
• Partner as the key service provider to internal stakeholders when defining roles, pooling, sourcing, and moving candidates through the experience while ensuring full transparency and visibility into progress on a role-by-role, region-by-region, and where appropriate, client-by-client basis.
• Keep accurate data on all talent acquisition initiatives. Analyze data and report findings and recommendations to relevant stakeholders.
• Analyze market trends and competitor practices to inform recruitment strategies.
• Relationship and performance management of the recruitment service providers to ensure effective service delivery as-and-when required.
• Forecast talent acquisition needs based on business growth plans.
• Operationalize Recruitment Processes:
• Design, optimize, and implement recruitment processes and workflows to ensure efficiency and effectiveness (use data-driven insights and automation wherever possible).
• Oversee the entire recruitment lifecycle, from sourcing and screening through offer negotiation.
• Own headcount plans to track progress and plan bandwidth of the talent acquisition team.
• Establish metrics and KPIs to track recruitment performance and drive continuous improvement.
• Prepare and present reports on recruitment data, activities, trends, and outcomes.
• Build and Lead a High-Performing Team:
• Develop and mentor TA Leaders providing guidance and support to ensure their success.
• Establish performance metrics and evaluate the effectiveness of recruitment efforts. Measuring TA metrics for monitoring performance (e.g. time-to-hire, source-of-hire etc.)
• Foster a culture of collaboration, accountability, and continuous learning within the talent acquisition team.
• Allocate resources and prioritize tasks to meet hiring demands across the organization.
• Partner with Clients and Internal Hiring Managers:
• Serve as a market expert.  WOW our clients with your knowledge of the market and how we will land the talent they need.  
• Serve as a strategic partner to hiring managers, understanding their talent needs and proactively developing recruitment plans to address them.
• Provide regular updates and insights to hiring managers on recruitment progress, market trends, and candidate feedback.
• Enhance Employer Branding and Candidate Experience:
• Establish an employer branding strategy to attract the right candidates to our openings.
• Enhance the candidate experience to influence Boldr’s brand reputation and increase the Company’s ability to deploy talent within agreed timelines.
• Monitor talent acquisition impacts and adjust methodologies to maintain high success rates.
• Develop and execute initiatives to enhance our employer brand and attract top talent to the organization.
• Ensure a positive candidate experience throughout the recruitment process, from initial contact to onboarding.
• Leverage employer branding efforts to differentiate our organization in the competitive talent marketplace.
• Develop and maintain relationships with universities, professional organizations, and other talent pipelines.
• Establish and manage partnerships with alumni associations, colleges and job boards.
• Participating in and hosting TA events for driving our company’s awareness.
• DEI
• Promote diversity and inclusion in the recruitment process.
• Implement strategies to attract diverse talent.
• Identify essential impact sourcing partners across the globe to help further our mission of community support and empowerment.

WHAT WE’LL LIKE ABOUT YOU

YOU HAVE…

• 8+ years Experience in TA with at least 3 years in a leadership role (Experience in 2+ geos strongly preferred).  
• Experience with high-volume recruitment is required. BPO or Staffing Agency Experience preferred. 
• Proven track record of successfully scaling recruitment efforts in a high-growth environment.  
• A commitment to taking a systems and process-based approach to support our extraordinary growth and scale in a way that makes you a valued, trusted, consultative partner to all leaders who are looking to expand their teams
• Experience managing employer branding initiatives and the full cycle of the talent management process.
• Sound knowledge of various sourcing techniques/tools (e.g. professional platforms, social networks, LinkedIn)
• Ability to thrive in a fast-paced, dynamic environment
• Ability to analyze and make data-driven decisions 
• Ability to influence employees at all levels to support your strategies
• Exceptional relationship building, verbal and written communication skills paired with strong business acumen

WHAT WE’LL LIKE ABOUT YOU

YOU HAVE…

• 8+ years Experience in TA with at least 3 years in a leadership role (Experience in 2+ geos strongly preferred).  
• Experience with high-volume recruitment is required. BPO or Staffing Agency Experience preferred. 
• Proven track record of successfully scaling recruitment efforts in a high-growth environment.  
• A commitment to taking a systems and process-based approach to support our extraordinary growth and scale in a way that makes you a valued, trusted, consultative partner to all leaders who are looking to expand their teams
• Experience managing employer branding initiatives and the full cycle of the talent management process.
• Sound knowledge of various sourcing techniques/tools (e.g. professional platforms, social networks, LinkedIn)
• Ability to thrive in a fast-paced, dynamic environment
• Ability to analyze and make data-driven decisions 
• Ability to influence employees at all levels to support your strategies
• Exceptional relationship building, verbal and written communication skills paired with strong business acumen

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage