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Rentokil Initial

Rentokil Initial is an international business services company employing 46,031 colleagues across 88 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

Service Efficiency

• Resolve customer complaints, leads and inquiries as a matter of urgency and importance using 2/24 complaints procedure
• Monitor and update the implementation of Fixed Service scheduling for both PC & IH
• Monitor and ensure the timely submission of copies of service card, service report or other service document as required for invoice attachment
• Ensures the accuracy and timely submission of all required reports and documents. (SOS, KPI, SHE, 2/24, PCF replenishment, etc)
• Maintain good communication and coordination with Service team, Sales team, Credit and Collection, Operation Excellence and Finance team

Administration and Policy Directive

• Ensure all required reports and returns are prepared accurately, submitted on time and in line with the business requirements
• Monitor and ensure all required documents like Service Agreements/Job Acceptance, SRS, IDAR, Credit checklist, client info sheet, etc. are available and complete for New Business and Jobs Sales prior to any service being carried out by technicians
• Responsible for the monthly generation of Credit Notes (CN) as a result of incomplete or non service to customers with validated attachments of Service Card, SRS and Invoice. Generated CN must be verified by the Service Manager and forwarded to Opex team in Manila Office before every month end cut off
• Responsible for managing the branch’s Petty Cash Fund. Ensure proper controls and approval matrix implemented
• Partner with branch collector in AR monitoring and follow up of collections from customer

Customer Development

• Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and “2/24” policy
• Conduct regular after-service calls to customers to maintain good business relationship and thus help improve our customer retention
• To be aware of potential new business sales & up-selling/cross selling opportunities
• Attend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers’ requirement.

Risk Management

• Responsible for managing fraud risks
• Assist Management in the prevention, detection and investigation of fraud
• Raise the level of fraud awareness in daily business function and obtain management's support in addressing key issues identified
• Advise immediate superiors of any changes in the Branch which may significantly affect Company’s business, or result in litigation either with customers or within the business

Do you have what it takes? If you want to be considered for this role you will need:

• College Graduate of any related course
• Preferably with 1 year related experience
• Fast Learner and can work with minimum supervision.
• Good communication and negotiation skills
• Good in Computer (e.g., Microsoft Offices) and data analysis
• Willing to be trained for career growth
• Male and/or Female are welcome to apply

Are you interested? Here's what you can expect when you join us.

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

ABOUT US

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global businesses access to highly skilled professionals from the Philippines and Malaysia, enabling businesses to build their offshore dream teams. Our vision is to be the place where bright minds meet to build a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalized services and our in-depth knowledge of the markets we serve.

HEADLINE

We are seeking a FINANCE ASSISTANT. You will be working in a dynamic team in Cebu to support the head office in Ireland. A comprehensive training will be provided in the first month.

What's in it for you? 

• Full-time, permanent position with a day-shift schedule so you can maintain a healthy work-life balance. 
• Office-based in vibrant Cebu City, offering a modern collaborative work environment. 
• Opportunity to work with cutting-edge financial tools and systems, enhancing your skills and expertise. 
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents. 
• Grow and develop your career with us through our technical and professional development programs. 
• Competitive basic salary between PHP20-25K + generous benefits + personalized learning and development. 

 This role has been specifically designed to align with the aspirations and talents like you. 

This is a full-time, office-based role in Cebu City.

Join us and connect and collaborate with the best minds, building a community of successful companies. 

ABOUT THE ROLE

We are looking for an Accounts/Financial Assistant to provide back-office financial and accounting services for a top-tier accountancy firm. You will be working in a dynamic team in Cebu to support the head office in Ireland. A comprehensive training will be provided in the first month.

RESPONSIBILITIES:

• Weekly reconciliations.
• Daily delivery dockets reconciliations.
• Processing of invoices and creditors reconciliations.
• Journal postings.
• Review of existing finance system/accounts package to improve efficiencies.

• A diploma in Accountancy or higher, experience is also considered.
• At least two (2) years of experience in an accounting role.
• Proficient in English verbal and written.
• Experience in XERO or other similar accounting software is preferable.
• Intermediate or Advanced level in MS Excel.
• Self-motivated and Independent Worker.
• High Attention to detail.
• Prioritize accuracy over speed.

BSA Solutions, Inc. offers: 

• Comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law. 
• Comprehensive and generous HMO benefits package for you and one dependent from the start date. 
• Regular professional development coaching and mentoring will help you map your personal and professional development plan. 
• Broad selection of exciting and engaging social events to embrace as a vibrant BSA community. 
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values and 
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. 

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or any other characteristics protected by applicable law. 

• Escape the ordinary and start your career journey with us.
• Embark on a fulfilling and engaging career with BSA Solutions Inc.
• Generous benefits + personalized learning and development.

About Us

We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment, one that you'll look forward to coming to every day — a place where the best and brightest minds meet to build a community of successful companies.

About the Role

This role is pivotal in creating a positive and nurturing culture, that allows team members to grow both personally and professionally.

The duties and responsibilities of the Performance Coach are;

• Be an ambassador and role model of 5 ELK’s values
• Reviewing daily productivity reports
• Conducting one-on-one individual catchups with team members weekly
• Documenting feedback and any action plans
• Escalating queries or concerns to the most appropriate department
• Conducting performance coaching sessions where appropriate
• Facilitating team member appraisals
• Maintaining employee records (including pre-employment, leaves, and ongoing feedback)
• Notifying clients of any attendance matters (vacation leave, sick leave, etc)
• Answering inbound calls through the 5 ELK hotline

OTHER RESPONSIBILITIES

• Support the internal team with new initiatives and projects
• Identifying areas for process improvement
• Promote and enhance the interests and reputation of 5 ELK

• Bachelor's Degree in Management or relevant leadership experience;
• Good command of English and excellent communication skills;
• Analytical and have high attention to detail;
• Ability to manage the individual needs of multiple team members
• Ability to handle strictly confidential information
• Passionate about process and innovation
• Genuine ability to build rapport easily and quickly
• Ability to communicate at all levels with empathy and professionalism
• Ability to take on feedback and grow within a team
• Ability to work under pressure and to deadlines

Our Client Offers:

• Work from Mondays to Fridays only (fixed dayshift schedule and weekends off)
• 200k HMO (1 free dependent at the start date of your employment)
• Paid Australian holidays
• Competitive compensation
• 2 weeks vacation in December
• Monthly awards, attendance incentive, company events
• Personalised learning & development program, coaching and mentoring by qualified and experienced professionals
• Modern fit-out & workstation

Account Manager / Client Experience Manager

JOB DESCRIPTION

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. 

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships as well as developing and empowering Boldr’s Team Captains to be successful in their role. You will act as a business owner taking full accountability for the success of your Client and teams, ensuring they are fully equipped to meet our commitments to our Clients and doing so with the highest level of quality. 

You will help foster a healthy working environment for our team members. You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. 

You will be responsible for day-to-day Client communication, performance reporting, training, and escalation management. Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures. 

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Processes

• Develop and maintain an authentic relationship with all the Client and internal stakeholders.
• Execute daily and weekly reviews of our operational performance with Client stakeholders and Boldr leadership.
• Ability to work seamlessly with different departments namely: Implementation, Client Solutions, Finance, IT, People Experience and Office Operations.
• Communicating and resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner. 
• Create and manage Client contracts such as MSAs and SLAs. 
• Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs.
• Root cause analysis, planning and execution to ensure KPIs are met
• Partner with Team Captains to ensure documentation is constantly updated and identification of process improvements are sourced with the TC and their team.
• Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews.
• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business growth opportunities
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues. 

People Management

• Supervise and develop Team Captains through guidance, observation, and performance management activities. 
• As needed, joins the Team Captain on calls with the Client, team huddles or coaching sessions to stay up to date with all Client and team developments. 
• This also provides an opportunity to observe the Team Captain’s presentation, Client communication and coaching skills. 
• Taking steps to ensure learning and growth through development plans and, when necessary, progressive counseling. 
• Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members.
• Establish, promote, and maintain the Boldr culture within the organization. 
• Understand employee career growth aspirations to enable matching Boldr’s needs with employee abilities.
• Act as the escalation point for the Team Captains and Senior Team Captains.
• Responsible for upholding our organization’s values throughout the workplace
• Monitor achievement of internal and external KPI’s and ensure Operational Excellence
• Identify performance issues, conduct root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA. 

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role
• Gmail, Drive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus.
• Maintain Client schedule (Weekly Updates, MBRs, QBRs, Implementations) and collect feedback and drive necessary actions to completion

Training

• Coordinate necessary training and best practices related to Tools and Processes
• Onboard new hires to ensure they are fully ready to succeed in their role.
• Lean six sigma knowledge and/or certification is a plus

Ongoing support and knowledge sharing

• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement
• Provides input and communication to drive Client Success improvement, for all Clients, enterprise-wide.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.
• Proactive and self-motivated
• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 
• A servant leader
• Confident, yet humble
• Aware of your strengths and AFIs
• Knowledgeable but not afraid to ask questions or ask for help
• A quick learner
• Adept at giving as well as taking direction
• Responsive
• Able to understand and prepare for the impact of a simple “yes”; able to provide alternative solutions when “no” is necessary
• Able to DO and DELEGATE; understand the different circumstances where each is necessary
• Purposeful with a sense of urgency
• Able to connect with team members, Clients and internal customers
• Able to manage conflict, redirect differences towards a common goal

YOU HAVE…

• 2+ years in a Client facing role (Ops manager)
• Must have worked on A health care account within BPO.
• 2+ years knowledge of BPO,  Staffing, Tech, or other Business Service  Industries .
• 2+ years people management experience.
• Manipulate Excel or Google Sheets and will be helpful with the reporting work you’ll be responsible for. 
• Create dashboard and provide visibility to stakeholders
• Identify root causes, design and execute action plans
• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences.