The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

Dining staff members are responsible for providing excellent customer service, taking orders, serving food and beverages, and ensuring a positive dining experience for guests.

The successful candidate will join Visa’s Global Privacy Office as an Associate in the Global Privacy Strategy and Operations team. In this role, you will be interacting with Visa consumers as well as internal stakeholders, helping them to understand how Visa’s Global Privacy Office can support them to understand how Visa uses personal information

• Using Visa’s online Consumer Rights Portal, effectively and efficiently, plan and prioritize Data Subject Access cases to ensure that statutory deadlines are met.
• Correspond Engage with Visa consumers to better understand their requests ensuring that they get the resolution they are looking for.
• Collaborate with cross-functional teams, working with Visa business teams to ensure that Consumer requests actioned efficiently and appropriately.
• Work with Visa’s Digital Rights Management team to ensure that Subject Access requests are moved to Visa Business Technicians for fulfilment.
•  Work with key business stakeholders to help them understand the privacy program, directing them to subject matter experts where appropriate.
• Navigating Visa’s network of Data Protection Officers, escalate complex queries and complaints from Visa consumers.
•  Identify opportunities to improve operational process efficiencies and help to operationalize the improvements.
• Working with business analysists, support the Global Privacy Office metrics program by helping to produce and maintain accurate Data Subject Access request data.

The Subject Access process is global, and requests are received in a multitude of languages. The role will require that requests are translated so that they can be understood and actioned effectively. Tools will be provided to assist with this.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

A Training Specialist is a dynamic online facilitator responsible for conceptualizing and organizing training courses for Virtual Assistants to ensure that soft skills and product knowledge are learned prior to being paired with a client. The Training Specialist will lead all training classes and oversee the VAs learning progress through virtual activities such as virtual tests and class discussions.

TASKS:

• Deliver and manage online training classes
• Create learning materials, including video-based training materials
• Manage and prepare reports and class records
• Prepare pre-training needs

QUALIFICATIONS:

• Excellent English communication skills; both oral and verbal skills
• Excellent skills in Microsoft Office
• Highly organized
• Preferred training work experience: 2 years as Trainer or better

SYSTEM REQUIREMENTS:

• PRIMARY
• Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: At least Windows 10/11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output
• BACK-UP
• Computer Processor: Intel Core i3-5000 (5th Gen or higher) or AMD Ryzen 3 with 8 Cores or higher (2015 or later)
• Computer Memory/RAM: 4.00 GB
• Computer Operating System: at least Windows 10/11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature (Optional)

RATE AND REWARDS:

• Rate is as high as $850 (USD) monthly
• Employment Type: Independent contractor
• Free training
• Paid Time Offs
• HMO coverage
• Performance-Based Increase

The Active Directory Administrator/Officer ensures availability and reliability of in maintaining the stability and performance of our IT systems. You will be responsible for administration of Active Directory/Group Policy and maintaining the servers and related components to identify and resolve potential issues before they impact our productions. The accountability list specific to the individual will be provided by the hiring manager.

Responsibilities:

• Create/Delete, modify, and troubleshoot Group Policies
• The Active Directory / Group Policy Administrator will support the day-to-day operations of multiple Active Directory Environments, to include proper functioning of the systems, the health of multiple forests, view logs, and troubleshoot problems as they arise
• The Administrator will keep the Active Directory environment up to date with the latest Microsoft updates/patches.
• Fulfills work requests and resolves issues presented to the team through our corporate Service Desk Management tool for work prioritization and tracking.
• Identify and resolve incidents or problem within the target service level agreement (SLA)
• Assess risks and provide controls or mitigations to come up actions that will lower the possibility of operational disruption garnered from monitoring systems, operational incidents, and other sources.
• Reviews, identifies, and recommends enhancements to work processes, outputs and standard with other departments or sections within the group in accordance with best practices.
• Adhere to the organization, information technology, and Security policies and quality procedures.
• Monitors and ensures configuration items are updated.
• Adhere to change management process and procedures.
• Adhere to project timelines and ensure that statuses are up-to-date and executed and all processes required to complete tasks are followed correctly.
• Manage operations and assists on projects related to systems integration supporting IT Services.
• Consult and inform section/department manager regarding operational or project activities that requires attention such as incidents, needed resources, or information.
• Participates on disaster recovery or business continuity planning, testing and execution.
• Review, identify, and recommends processes with regards to disaster recovery or business continuity as part of the continuous improvement associated with planning, testing and execution.
• Maintains backups and access to IT services related components.
• Review, identify, and recommend processes with regards to COBIT framework as part of the continuous improvement associated with planning and execution.

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• At least 4 years’ experience in an organization with a large level, 24x7, mission critical operations environment supporting enterprise systems.
• Able to troubleshoot complex Active Directory problems, develop effective solutions, and work with teams to implement remedies.
• Good verbal and written communication and listening skills; computer literate, detail oriented and meticulous, accounting-related technical skills and knowledge; basic program facilitation, presentation skills, knowledgeable in software development life cycle, knowledgeable in training needs analysis, conceptualizing training plan and assessment of training programs. Ensuring maximum efficiency, effectiveness, flexibility and responsiveness to the assessment, design and implementation.
• Self-motivated, multi-task oriented, high maturity level, physically and mentally healthy, above average work ethics
• Strong communication and teamwork abilities.

• Government Mandated Benefits
• HMO
• Leaves

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

This role is responsible for providing routine transactional support on HR Contact Center services and processes to ensure accurate processing of basic employee requests regarding the HR system via tickets in compliance with internal and external regulations, service level agreements, processes, and procedures.

• Perform basic HR systems (Workday) requests and transactions by following standard methodologies to resolve HR systems-related tickets
• Process assigned bulk requests.
• Escalates complex HR systems queries to the back-end support (Workday) or senior members of the group as necessary.
• Ensures all BPAA transactions are completed within SLA
• Provide standard systems guidance and walkthrough to support customers as required
• Update the contact center ticketing system for assigned transactions.
• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Perform multiple routine/ad hoc tasks in compliance with service level agreements, processes, policies, and procedures.
• Provide input to the completion of incident reports
• Able to process straightforward Workday transactions in line with the DTPs
• Contribute to SOP/DTP maintenance by escalating any discrepancies between the documents and current process(es) as they are performed, and update documents as requested. 
• Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participating on the CI project team to optimize processes.
• Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e., GDPR, AECOM Privacy Policy, and SOX) ensuring the Company is compliant and risks are mitigated
• Responsible for ensuring the Service Level Agreements are met

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants), and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. 

What a Consulting Program Head, Visa Consulting & Analytics does at Visa:

We are looking for an individual to join us as a Consulting Program Head in the VCA team based in the Philippines. This individual will act as the overall program head to deliver end-to-end consulting engagements for our key issuing, acquiring, merchant & fintech clients. Typically, the individual will closely interact & work with the client team gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. 

The program will include initiatives that cover payment strategy review and roadmap design, portfolio and product-market fit assessment, customer value proposition design/refresh, people/talent enablement, digital payments wallet assessment and launch, mobile banking app diagnostics and enhancement, and other growth initiatives. It will also cover improving customer engagement on client portfolios powered by Visa’s data, collaborating closely with the data science teams on building data-driven solutions (e.g. AI model deployment).

The Consulting Program Head will be responsible for identifying potential clients’ business pain-points and areas for strategy and process improvement, thereby defining project scope deliverables and revenue opportunity to sell-in client engagement projects and building new practice solutions.

• Contribute to the development of VCA’s consulting offerings and engagement delivery in the Philippines to help Visa clients protect and grow payments 
• Develop trusted advisor relationships with client senior executives through impactful consulting engagements
• Partner with peers in other functional areas (e.g., product, marketing, risk, innovation) to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
• Participate in delivering project engagements by preparing project materials including interview guides, data requirements, concepts, frameworks
• Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand
• Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
• Support Thought Leadership projects on the future of payment to our clients and partners

Why this is important to Visa

As a payment consulting arm of Visa, VCA is growing a team of highly specialized experts that can provide best in class payment expertise to our clients. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.
 

As Merchandising Lead Digital (Womenswear & Divided) - NEA, you will drive execution of the commercial agenda and merchandising strategy together with Merchandise Managers to exceed financial targets. You have a deep interest in the customer and consumer and use customer centric approach in everything you do. You use your retail knowledge and understand synergies between channels, and interest in product, strong analytical ability, and commercial skills, enabling you to constantly improve customer shopping experience in market. It is of great importance create strong buy from operational teams in which will help to implement and execute regional strategy.

You are customer and sales-driven professional with a strong commercial awareness and salesmanship. You have a strategic mindset with an analytical back-bone. You thrive working in a fast pace, in and agile environment, executing the regional commercial agenda for your markets. You love working with the product and to execute your concept plan in line with the regional directions. You are a strong team-player and foster collaboration across channels, roles and functions and inspires stakeholders to buy in to the product plans to enhance engagement and execution level.

Key responsibilities

• Implement and execute regional merchandising strategy and commercial priorities by being up to date with regional assortment and demand & inventory strategy.
• Optimize local selling peaks driven by optimizing product exposure strategy to calendar, customer shopping behavior and commercial plan; be responsible to share information towards the digital team regarding availability, activation plan and deal structure to support excellent execution on site.
• Drive in and post season inventory management by picking full price, discount and sale activities in line with regional merch direction, as well as executing stock management, sale, EOP and commercial reduction.
• Follow up on stock and resolve issues together with regional merchandising manager and e-commerce lead; execute regional strategy for commercial impact on key product categories based on in season performance.
• Know your market retail situation and customer profile, providing commercial team with constant and structured sales follow up for the channel, as well as commercial initiatives in store (visit the site in all touchpoints several times a week) to confirm or adjust actions needed.

Discover an amazing opportunity to progress to the role of senior accountant. Explore new areas that will guide you towards enhanced professional achievements and significant influence.

Responsibilities:

• Perform daily cash and position reconciliations; investigate breaks.
• Book entries in the accounting system (enfusion)
• Monitor, book, and reconcile bank debt activity.
• Fund expense reporting and payments
• Report to the front office and management (e.g., risk reporting, margin, financing)

Monthly Responsibilities:

• NAV review. GL, PL, and position reconciliations
• Liaise with the fund administrator throughout the month-end process. Reconcile the NAV pack and investor statements

Ad-Hoc: 

• Regular client reporting
• Financial statement tie-outs: be responsible for reconciling source data against financial statements

Our current work setup is 70% (WFH) - 30% (Onsite) Hybrid Work from Home wherein you need to be in the office for 6 days a month and the rest is WFH. To qualify you must have a stable internet connection (DSL/Fiber with at least 25mbps). 

• Lead and implement regional MI globalization in Asia region.
• Manage MI call-center/MI vendors.
• Manage regional MI. Respond to escalations.
• Oversee the development and approval of SRLs/ FAQs and required global assets.
• Develop and implement pre-launch plans.
• Serve as reviewer and approver on MeRL committee/PRC.
• Be aware of the global industry standards and compliance for MI and help to support and reinforce those with all internal and external stakeholders in daily work.
• Liaise as needed with cross-functional groups to deliver on country’s MI needs.
• Provide cross-functional groups training on MI processes, MI compliance, best practices and minimum standards to vendors and internal Santen as needed. Provide product training to vendors and internal santen as needed. Support sales and medical affairs training, vendor training and other training as required by various functions.
• Oversee document management and CRM systems (example Veeva, IRMS,).
• Develop and manage SOPs/templates/WPs/trainings on MI
• Provide periodic metrics and analytics for products with global insights.
• Lead congress booth process and planning in alignment with TA leads and other MA as relevant. Staff congress booth.

Rythmos DB, a sister company of M2.0 Communications and Media Meter, is a knowledge process outsourcing company that makes use of data, stories and software to help companies accelerate their growth in the international landscape. Our multidisciplinary professionals with over 15 years of experience equip our clients with a holistic approach to building relationships with their customers through their media analytics and reporting services. As a media analyst, you will generate media evaluation reports that enable clients to assess the overall effectiveness of their campaign strategies. You will also partake in making extensive use of qualitative and quantitative research tools including Meltwater, and Media Meter to capture offline and online news, as well as social media sentiment. The data is then used to support key insights that can help clients improve their marketing and communications campaigns.

Core responsibilities:

• Tracking news releases, broadcast coverage, and social media mentions on a daily basis using media intelligence and social listening tools

• Summarizing client stories and mentions, and determining whether they have a positive, negative, or neutral impact on clients

• Interpreting multiple media data and preparing reports in slide format

• Presenting data and insights to clients

• Collaborating with media monitoring partners to develop more effective tools for research and analysis

• Developing more effective reports that provide

Minimum Qualifications

• A degree or background in journalism, media studies, marketing, psychology, or similar fields

• Strong English communication skills

• Strong research and analytical skills

• Attention to detail

• Enjoys working with a team

KingsIsle Entertainment, established in 2005, is a proven MMO hit-maker with 50+ million registered users across both of our MMO games with vibrant and strong communities.  Our award-winning game Wizard101 is currently in its 16th year and Pirate101 is in its 12th.  We attribute our success to great people, and we recognize the value of every team member.

The KingsIsle Web Team is a friendly and motivated group of builders, testers, and managers who put the quality of what we produce above all else. Experience taught us that high standards are better achieved through effective collaboration, knowledge duplication, and personal development. We make time for each team member to take courses and work on interest projects. The team reserves regular time slots to discuss successes and failures after each Sprint. The senior members are encouraged and empowered to mentor so our junior members often experience tremendous growth. We build enterprise web applications with proven success serving millions, and our continued quest for improvement drives increasing sophistication in test automation, performance/security monitoring, and agile product delivery.

About the role

You will work with a team of front/back-end developers and QA engineers on our application tech stack consisting of MySQL, Java, Hibernate, and JavaScript, and help to create a new, modern front-end stack. Understanding existing business requirements and maintaining the codebase is a major part of the job, and your role in our effort to innovate better solutions and architecture will no doubt be both challenging and rewarding. Modernizing the web front-end experience and technology is vital to the company's strategic goal for the foreseeable future. You will partner with your team and business stakeholders to write, refine, plan, and implement stories and deliver production-ready features. You'll provide expert opinions, perform code reviews, and help foster collaboration, growth, and creativity.

You Will

• Master and maintain the existing codebase
• Deliver quality solutions on point and on time
• Collaborate with back-end developers and UI/UX designers to improve usability
• Optimize the applications and art assets for maximum speed
• Sustain a high degree of unit test coverage
• Design features that work well with all screen sizes
• Partner with QA to clarify testing criteria and fix bugs
• Stay up-to-date on emerging technologies
• Be part of our "always learning, always respectful" team culture, and make it better!
• Have an important voice in solving real-world business and/or development problems.
• Work closely with game designers, marketing strategists, data analysts, and operations professionals.
• Be a key part of our web/platform team that serves millions of users in critical business and social capacities.
• Have access to tremendous experience and domain knowledge from the leadership team. They are great mentors.
• Be exposed to all aspects of development life, including design, implementation, project-leading, DevOps, QA, and automation.

• Experience developing with plain JavaScript
• Experience and good understanding of Angular and Strapi
• Experience with unit testing frameworks such as Jest, Jasmine, or similar
• Familiarity with browser testing and debugging
• Ability to create CSS, either handwritten or with preprocessors
• Ability to create, edit, and optimize raster and vector-based art
• Understanding of layout aesthetics
• An ability to perform well in a fast-paced environment
• Understanding of the entire web development life cycle
• Strong written and verbal communication skills

Bonus Skills & Experiences

• Developing high-traffic server products
• Ability to create wireframes in Figma
• Familiarity with any of these: Eclipse, JIRA, Confluence, Crucible, SVN, JMeter, web components, Typescript, Express
• Experience with other modern frameworks such as Vue or React
• Experience with the Agile development process
• Familiar with legacy front-end web techniques

• Dress comfortably! We keep things casual here, so you’re free to wear what feels right for you.
• Join a diverse, international team of colleagues from over 30 countries—where shared goals and a variety of perspectives make us stronger.
• Take on meaningful challenges that come with real responsibility and plenty of room to grow in our dynamic environment.
• Enjoy up to three extra days off each year with our Recharge & Wellness Days—time to rest, recharge, and take care of you!

As a Sr. QA Automation Engineer, your role is to help plan and implement manual and automated tests on our websites and software applications.

Responsibilities:  

• Working with developers and other members of the QA team to define and establish QA strategies and processes.  
• Planning, scheduling, and performing manual tests on the company’s websites and software applications.  
• Writing, maintaining, and executing well-developed and stable automated tests for both frontend and backend services.  
• Reporting on QA status, as appropriate, to keep project stakeholders informed on deliverables and timelines.   

• With at least 5+ years of experience in both manual and automation testing 
• development and execution of test plans and scenarios  
• experience in writing automated tests in Selenium, Cypress, and Appium, Robot Framework 
• testing complex GUIs, APIs, and platforms  
• source control management like Git, Bitbucket, etc.  

In addition, you must also have:  

• an eye for detail
• excellent writing and verbal communication skills
• vast knowledge in testing techniques to cover all possible corner cases for testing, verification and validation techniques 

­­­­Subtitling Coordinator

General Summary:

Keywords Studios Los Angeles is a premier provider of multimedia content localization and audio production services. From its offices and beautiful on-site recording studio in the heart of Burbank, Keywords Studios Los Angeles collaborates with top-tier streaming platforms, broadcasters, content creators, publishers for the gaming and media & entertainment industries.

Specific responsibilities include, but are not limited to:

• Data entry into database. This may include resource entry, project entry, purchase orders, new and revised client specifications, etc.
• Prepare and send communications to internal departments and external resources regarding project specs, revisions, and approvals.
• Create, QC, Advise, Schedule, Deliver subtitling projects on an as-needed basis.
• Other duties as assigned.
• Qualifications
• 2 years of subtitling, dubbing post-production services, and related software tools experience preferred.
• Must have strong interpersonal skills.
• Must be highly organized and able to work in a fast-paced, large team environment.
• Individuals must also be able to work independently within their own process.
• Ability to multitask while completing tasks in a timely manner.
• Ability to follow detailed instructions and to document processes.
• A solid technical understanding of cloud-based subtitling tools is required.
• Fluency in a foreign language is a plus. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Extra allowance if work during European or LA Time Zone

AECOM is seeking for O2C Associate, Billing to be based in Manila, Philippines

This role will be responsible for performing the end-to-end processes of billing which includes but not limited to invoice creation & credit note cancellation servicing at least one or more region.

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.
• Assigned invoices may range from simple to moderately complex transactions.
• Update client billing information and instructions and billing rates.
• Gather and review backup documentations for billing purposes.
• Perform revenue recalculation steps in Oracle.
• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
• Participate in governance meetings with Operations Team and/or clients.
• Perform multiple routine and/or simple ad hoc tasks assigned by the Billing Team Leader or Billing Manager.
• Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• May be involved in selected transition-related activities such as desktop procedures creation.

This role is primarily responsible for performing cash flow tracking, forecasting reports, reconciliations, and processes in compliance to generally accepted accounting principles, finance policies and internal controls.

• Performs moderately complex volume of bank account platform administration and maintenance.
• Manage global netting and Intercompany debt.
• Maintain and update of bank mandates.
• Manage and administer of opening and closing of bank accounts.
• Perform integrated revenue and expense analyses and projections and may prepare related reports and presentations.
• Create and analyze periodic reports related to treasury activities.
• Ensure financial information has been recorded accurately.
• Prepare daily and monthly cashflow forecast and actual reports.
• Prepare and monitor factoring documentation.
• Manage bank bonds and guarantees.
• Prepare and maintain all relevant FX Hedge documentation and reports.
• Perform month-end book closing and reporting management for critical Treasury processes.
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participate in audit-related activities.Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

This role will primarily support the completion of month-end activities by preparing, analyzing, and reporting moderately complex financial transactions and information. This role will primarily support the completion of month-end activities by preparing, analyzing, and reporting moderately complex financial transactions and information.

• Ensure timely and accurate completion of journal entries, month end activities, and reports.
• Perform and review Zerorized AP entries to create vouchers for project codes.
• Create and review accruals and prepayments schedule.
• Review system generated reports to support the month end activities.
• Analyzes reports for trends, variances, and movements
• Conduct data gathering and investigation about financial transactions affecting the general ledger
• Provide information and supporting documentation required by audit queries
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participate in audit-related activities.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

Job Summary: The Loan Settlement Analyst is responsible for supporting the loan closing process, ensuring all documentation is complete and accurate, and facilitating the efficient and timely closing of LMA and LSTA loans in European and North American Market. This role involves working closely with counterparties, loan agents and clients to ensure timely and accurate trade settlements mainly on S&P loan closing platform- ClearPar.

Key Responsibilities:

1. Loan Documentation:
   • Review loan closing documents (confirms/ transfer certificates, and funding memos) for accuracy and compliance with company policies and regulatory requirements.
   • Ensure all necessary documentation is reviewed for errors, missing, or incorrect information and fixed before the execution date.
   • Organize and maintain loan files, ensuring all documentation is filed correctly and promptly.
2. Communication and Coordination:
   • Communicate with Clients, Counterparties and Agents to gather necessary information and resolve any discrepancies that arise during the closing process
   • Provide status updates to relevant parties throughout the closing process and maintain and prepare a status report.
3. Compliance and Quality Control:
   • Verify that all loan conditions and stipulations are satisfied prior to closing.
   • Ensure client elections on AA and Loan Transfer Certificates are populated in line with requirements
   • Conduct quality control reviews of closing documents to identify and correct errors in time before execution.
4. Customer Service:
   • Provide excellent customer service to clients by addressing their questions and concerns promptly and professionally.
   • Assist clients with understanding the loan closing process and requirements.
   • Facilitate smooth and efficient loan closings, ensuring a positive experience for clients.
5. Administrative Support:
   • Assist with administrative tasks such as data entry, filing, and document management.
   • Support Senior Settlement Analysts and the Client Managers with special projects and tasks as needed.
   • Maintain up-to-date knowledge of loan products, services, and industry trends

The Executive Assistant is responsible for providing administrative support to one or more executives, performing day-to-day tasks such as coordinating diaries, preparing materials for meetings, organizing and managing data, and liaising with other departments. A valuable asset to the executive team, the Executive Assistant is expected to communicate effectively, display a strong sense of professionalism, be resourceful, and maintain the highest degree of confidentiality.

• Coordinate closely with the executives in maintaining their diaries. This should be aligned to the executives' preferences, priorities, leniencies, and limits to create a proper balance between commitments.
• To work closely with the executive in terms of structuring and proper prioritization of the day-to-day administrative activities including key events, travel plans, and other action items.
• Create and maintain reports, spreadsheets, distribution lists, email groups, and other necessary documents and databases in response to and in anticipation of executive's needs
• Able to arrange domestic and international travel (Airline, Hotel, Car Rentals, Train Tickets)
• Practice collaboration with all levels within the company, develop effective networks with peers as well as external professional groups
• Practice confidentiality and maintain high standards of business ethics, ensuring strict compliance with company policies
• Prepare and coordinate presentations
• Assist in the staging of virtual and in-person events
• Able to oversee correspondences for the executive by identifying important emails and sorting based on priorities by assigning some rules
• Prepare and submit the Executive’s expense reports aligned with service-level agreements
• Conduct research - data gathering in a particular field or industry to generate valuable insights
• Prepare and process expenses and invoices for payment
• Process purchase requests, purchase orders, invoice coding, vendor setup, and conduct accounts payable coordination
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Assist in office activities such as Friday night events, birthdays, and other office activities needing support that can be done remotely.
• Relies on experience and judgment to plan and accomplish more complicated goals. Completes tasks independently and receives guidance on new assignments or atypical matters.
• Perform and accomplish the responsibilities listed above with moderate guidance of the Team Lead.
• Perform other related projects and duties as assigned.