The IT Support Technician is a vital member of our Information Technology team, tasked with

providing essential IT support. The role plays a central part in maintaining a responsive and efficient IT support environment, ensuring seamless day-to-day operations. Responsible for resolving a variety of technical issues, requests and escalating complex problems as needed. Requires a hands-on approach to troubleshooting and resolving hardware, software, and network-related issues. Actively contribute to the documentation of technical procedures and user-facing guidelines to enhance knowledge sharing and facilitate efficient issue resolution. Plays a critical role in fostering a positive end-user experience while contributing to the overall functionality and security of our IT infrastructure.

• Provide quick and effective assistance with information technology systems.
• Guide end users remotely and in person through systems configuration, troubleshooting, and maintenance 
• Listen attentively to end users’ questions and concerns and offer optimal solutions.
• Prioritize customer satisfaction in all communications, directing unresolved issues to next level personnel.
• Work with IT Specialists to provide end users with superior service.
• Respond to technical inquiries via email, through online chats, over the phone, or in person.
• Walk end users step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Follow up with end users to ensure satisfactory service.
• Communicate end user feedback to the appropriate internal team members.
• Under direct supervision from senior team members, provide help desk support.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
• Provide on-site desktop/laptop support including new hardware setup, imaging, and deployment. Install and configure computer software, hardware, networks, and peripheral equipment.
• Responsible for regular desktop preventive maintenance and cleaning.
• Troubleshoot and resolve software and hardware issues quickly and efficiently.
• Document steps to help end users resolve technical problems.
• Develops and maintain technical and user facing documentations.
• Support the implementation of new solutions or applications.
• Create accounts for new users and assist with password or login problems.
• Test and evaluate new technology.
• Inventory Management of IT Equipment.
• Provide insight into technical requirements.
• Repair and replace equipment as necessary e.g., UPS Battery.

• Bachelor’s degree in related field, equivalent work experience in the IT field, and/or industry certification(s)
• Minimum of 2-3 years prior experience in a Technical Support capacity
• Exceptional Customer Service and communication skills, both verbal and written
• Experience working as an IT help desk technician or in a similar customer support role.
• Must be a self-starter with the ability to adhere to procedure.
• Strong analytical, logical thinking and problem-solving skills
• Ability to diagnose and resolve a variety of technical issues.
• Team-oriented mindset with an openness to constructive feedback
• TESDA NC2 certification

Highly preferred:

• Experience using Office 365
• Skilled in supporting Microsoft Technologies (O365, Active Directory, Azure, etc.)
• Working knowledge with various operating system and application e.g Microsoft Windows 10, 11 and Microsoft Office application
• Working knowledge (Cisco, Mikrotik, WIFI AP, Switches)
• Tech savvy, with experience working in a tech-related field.
• Eagerness to learn new technologies and systems.
• Exceptional Customer Service and communication skills, both verbal and written
• Knowledgeable about endpoint protection and associated best practices.
• Proficient with Mobile Devices, wireless networks, and peripherals such as printers, scanners, etc.
• Excellent organizational and follow-up skills with strong attention to detail
  

• Full-time contract.
• Attractive salary based on skill level and experience.
• Work alongside colleagues that share the same interests and passion for art and video games.
• Stable employment and professional growth in an international environment.
• A culture of diversity and inclusion to unite the most outstanding talents.
• Online training platforms and workshops to level you up.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Graphic Designer

Working Hours: Flexible

Key Responsibilities:

• Edit short-form cooking videos with a focus on high-quality output.
• Possesses a background in designing both 2D and 3D visuals.
• Utilize Adobe Premiere Pro for seamless video editing.
• Design graphics for promotional materials.
• Create visually appealing YouTube thumbnails.
• Develop logos that align with brand aesthetics.

• Minimum of 2 years of experience as a Graphic Designer.
• Proficient in Adobe tools, including Indesign, Photoshop, and Illustrator.
• Strong communication and writing skills.

If you meet these qualifications and are passionate about creating visually stunning short-form cooking videos, we encourage you to apply. Please submit your resume, portfolio, and a brief cover letter highlighting your relevant experience.

N/A

Position: Customer Service Agent

Working Hours: 9AM - 5PM PST (Should be amenable to work during weekends, days off during the weekdays.)

Salary Range:  USD 800 - USD 1500/month

Job Summary:

We are seeking a highly motivated and organized individual to join our team as a Remote Customer Service Agent. In this role, you will be responsible for providing exceptional customer service to our clients and assisting with various administrative tasks as needed. The ideal candidate should have excellent communication skills, be able to work independently and have a keen attention to detail.

Tasks:

• More technical experience in electronic products.
• Understand problems clients face with their products.
• Answer tickets and resolve issues of customer with their products.
• Respond promptly to customer inquiries via phone, email, and chat, and provide accurate and helpful information.
• Handle and resolve customer complaints and issues in a timely and professional manner.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Assist with various administrative tasks such as data entry, scheduling, and document preparation.
• Collaborate with other team members to ensure consistent and efficient customer service delivery.
• Identify and escalate complex customer issues to the appropriate personnel.
• Update and maintain customer information and records in the company database.

Qualifications:

• Minimum of 3 years of experience as a Technical Support Representative.
• Tools: Gorgias and Shopify (big plus and preferred)
• Seeking a candidate who is experienced with electronic products and understands how they work.
• Proven experience in customer service, preferably in a remote or virtual environment.
• Excellent communication skills, both verbal and written.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize tasks effectively.
• Proficient in Microsoft Office and Google Suite.
• Comfortable using various online platforms and tools such as CRM systems and project management software.
• Ability to work independently and take initiative.
• High school diploma or equivalent; some college coursework or degree preferred.

Must be able to work within UK business hours.

As a People Analytics Advisor, your main role is to utilize data-driven insights to guide strategic human resources decisions. You will play a vital part in optimizing workforce performance, employee engagement, monitoring workloads, adoption, and operational excellence through advanced analytics techniques.

Key Responsibilities and Outputs

• Create and enhance data modeling and visualization platforms, transforming raw data into actionable insights to streamline processes, increase quality, monitor OKRs and SLA, and deliver insightful reporting analytics.
• Ensure quality and compliance controls are properly documented and executed by the People Services Analysts and Process Specialists. 
• Performs regular process audits to maintain quality control inside established parameters.
• Monitors the People Services OKRs and identifies trends that can help the People Services team anticipate and take actions to promote operational excellence. 
• Develop efficient processes to streamline data collection, analysis, and reporting.
• Supports the effective implementation and rollout of projects and corporate HR initiatives across the organization.
• Evaluate people-related trends to conduct benchmarking and research supporting HR strategic initiatives.
• Develop data-driven, compelling business cases to support and prioritize HR initiatives.
• Develop reports for auditing, compliance, and maintenance of dashboards for key metrics (e.g., headcount, recruitment, onboarding diversity, hiring, turnover, talent planning, WFA, performance, employee experience, compliance, offboarding, engagement, etc.) periodically and on demand.
• Develop compelling, logically structured presentations (including story-telling of research/analytics findings) to be shared with the People Leadership team.
• Participates in key projects and initiatives as required.
• Provide all the necessary data and control information to comply with all the Internal / External audits.
• Complete any third-party requests for analytics (government reporting/surveys and forms).
• Provide ad hoc support/reports.
• Active participation in key people projects with multiple external customers. 

Proven characteristics and competencies for success

• Self-Awareness & Impact
• Action & Ownership
• Accountability
• Quality Focus
• Resourcefulness