We are looking for a Maintenance / Utility worker to perform upkeep tasks such as repairs and cleaning. You will be responsible for applying basic fixes to equipment and ensuring facilities are tidy and functional.

Responsibilities

• Perform cleaning activities such as dusting, mopping, collecting trash etc.
• Perform minor fixes such as repairing broken locks, filling gaps in walls, etc.
• Check control panels and electrical wiring to identify issues
• Install appliances and equipment
• Conduct maintenance tasks such as replacing light bulbs
• Check functionality of safety systems (e.g. fire alarm)
• Report to maintenance/operation manager for issues
• Perform other duties assigned by the maintenance/operation manager

The Team

Global Client Resolution works with issuers, acquirers, processors, merchants, fintechs and Visa Internal worldwide to develop and deliver support for all Visa related transactions, information and operations. This includes day-to-day operations and product support, back-office support and customer performance reporting using Visa tools.

The Role

This is a junior level professional role with progressive responsibility as experience grows. This role serves as a functional/technical chat and call specialist for the Global Client Resolution Team and will be working independently with guidance provided in complex and unconventional situations.

Responsibilities

This role administers the chat and call facility to handle client inquiry related to their day-to-day operation related to Visa.

• Chat and call specialist to handle all client inquiries related to their day-to-day operation concerning Visa.

• Manage activities and requests for support and information in Microsoft Dynamics.

• Provide chat and call support with adherence to best practice and support to business KPIs.

• Ability to understand and troubleshoot problems and clearly identify complexity for proper and timely escalation.

• Provide global support during US/LAC/EU/AP/CEMEA business hours as needed.

• Perform work with a high degree of excellence and accuracy, maintaining and fulfilling service level objectives with best practice and process applied.

• Identify key process improvement and opportunities based on inquiry trends and any operational pain-points and improve service delivery.

• Build and enhance positive working relationships with internal and external stakeholders.

Tools Used

• IWS – Genesys

• MS Office (SharePoint, MS Teams, Office)

• Microsoft Dynamics

• Sharepoint

• Visa Online and other internal tools

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

The Private Sector Officer, under the supervision of the Private Sector Manager, will provide technical guidance and support to the program in private sector engagement and entrepreneurship in project sites, and focus on bridging or transitioning youth program completers with employers or self-employment opportunities.

Essential Functions

The Private Sector Officer’s specific responsibilities will include, but are not limited to:

• In coordination with the Youth Development Coordinator (YDC), provide technical assistance to the Youth Development Alliances (YDA) to support their capacity improvement in a) information-gathering regarding employer and industry needs and self- employment opportunities; and b) continuous relationship-building with prospective local employers and local industry players.

• In coordination with the Youth Development Coordinator, support the YDA in conducting their annual region-specific labor market assessments (LMA) and using the results to inform programming and ensure alignment of youth skills development with employer and industry needs.

• In coordination with the Youth Development Coordinator, support the capacity building of selected TVET institutions and universities and analyzing localized LMA.

• In coordination with the Youth Development Coordinator, support capacity building of local training service providers and partners to offer effective employment services for youth as well as implement job intermediation services.

• Assist the YDAs to mobilize local networks of stakeholders who can collectively match learners/ trainees and graduates with existing opportunities highlighted by the LMAs as well as provide recommendations to address skills gaps through training provision.

• As needed, support the Youth Development Coordinator in providing technical assistance to youth service providers and YDAs to ensure they use a holistic lens when conducting outreach to the private sector, through EDC-led training/ workshop for YDA and youth network.

• Support in the implementation of community employment opportunity mappings within their region/province/city by engaging the Local Government Unit (LGU) representatives, the DepEd ALS and TESDA, schools, community-based organizations (CBOs), associations of entrepreneurs and chambers of commerce, representatives of parents’ associations, and other education stakeholders.

• Working closely with the Private Sector Advisor, Youth Development Coordinator, Private Sector Coordinator, and other Private Sector Officer(S), participate in planning and support the conduct of city/municipal project launch activities.

• Serve as the Opportunity 2.0 liaison with private sector stakeholders and other local partners in his area of responsibility to ensure close collaboration in all aspects of Opportunity 2.0 technical programming.

• Establish and sustain partnerships with private sector as well as identify and negotiate opportunities for work-based learning, employment, self-employment and entrepreneurship.

• Working closely with the Private Sector Advisor, plan and develop strategies to maximize engagement of private sector as well as gain its commitment to maintain its support to vulnerable youth.

• Oversee the tasks of the Private Sector Officer to ensure program components, in relation to private sector engagement and partnerships, are harmonized across the sites and completed as required.

Organizational Relationship and Employment Status

• Reports to: Private Sector Manager
• Based in Iloilo City, with travel to main project sites
• Regular, full-time employee

The Youth Development Officer under the supervision of the Youth Development Coordinator will lead the establishment and provision of capacity-strengthening interventions to ensure sustainability of youth networks in the city. The Youth Development Officer will also lead youth engagement and leadership activities leading towards meaningful youth volunteering and community engagement activities of the out-of-school youth. As a youth engagement and leadership specialist, the YDO will lead the recruitment of youth towards enrolment in DepEd ALS and TESDA Courses, as well as other O2- and YDA-led activities, trainings, workshops, and programs for the out-of-school youth.

The Youth Development Officer will work closely with the Youth Development Coordinators in implementation of activities in the field, ensuring fidelity of implementation and quality assurance. The Youth Development Officer’s key activities will focus on field visits, daily monitoring of training activities and provide one-on-one support to youth service providers, youth networks, youth leaders, and SK Federation and SK Barangay Officials.

Essential Functions

The Youth Development Officer’s specific responsibilities will include, but are not limited to:

I.  Technical Programs Implementation

Specific responsibilities related to each of the three program objectives (IR1, IR2 and IR3) include, but are not limited to the following:

IR1: Strengthening capacity of national and local systems to develop, deliver and monitor second chance education programs (Alternative Learning Systems - ALS) for out of school youth.

• Assist the Youth Development Coordinator in coordinating with DepEd ALS teachers, NGO partners, HEIs, and other partner institutions in the monitoring of the delivery of life skills and work readiness curriculum.
• Lead the Youth Network activities in recruiting out-of-school youth to enroll in ALS.
• Support the YDC and HE Coordinator in establishing partnerships with YDA members, local NGOs, HEIs, and other partner institutions in securing scholarship for out-of-school youth.

IR2: Strengthened capacity of national and local systems to deliver workforce readiness and technical vocational trainings for out-of-school youth

• Support the YDC and PSC/O in providing technical assistance to the Youth Development Alliances (YDA) to support their capacity improvement in a) information-gathering regarding employer demand and self-employment opportunities; and b) continuous relationship-building with prospective local employers and local industry players.
• Provide technical assistance to the Youth Development Alliances (YDA) in conducting their annual region-specific labor market assessments (LMA), specifically on bringing youth voice and interests into the decision-making process of the LLMA.
• Provide support and logistical assistance for the implementation of a pilot program that combines the Work-Based Learning (WBL), Be Your Own Boss (BYOB) curriculum with savings groups (SILC) and entrepreneurship accompaniment.
• Provide information on youth interests, related skills, and other important information from the youth to support the YDC and PSO in building the capacity of local partners to implement job intermediation services, ensuring youth supply and job demand matching
• Conduct field visits and monitor training activities to ensure the quality and delivery of Opportunity 2.0 curriculum and skills training by local service providers
• Support the YDC and TESD Coordinator in establishing partnerships with YDA members, TESDA officers, local NGOs, HEIs, and other partner institutions in securing scholarship for out-of-school youth.

IR3: Improved enabling environment for positive youth development at both national and local levels

• Working closely with the Youth Development Coordinator, support the planning and implementation of city/municipal youth network launch activities; establish partnerships with Mayors and LGU officials; and facilitate the formation of youth network
• In coordination with the Master Trainers, lead the establishment of, provision of capacity-strengthening activities, mentorship, guidance and technical support to youth networks and local youth leaders, specifically SK Federation officials and SK Barangay officials.
• Provide technical assistance and facilitating logistical support for EDC-led training/workshops for  youth network; and other capacity-strengthening activities for city/municipal youth alliances including youth service providers;
•  Provide technical and logistical support for learning and dissemination events and annual youth summits, youth civic engagement activities, and other capacity-building activities for city/municipal youth alliances including youth service providers. 
• Lead the provision of programmatic and logistical assistance to the Youth Community Grantees (youth service providers) to ensure they use a holistic lens when conducting outreach to the private sector, youth-serving organizations and training providers, through EDC-led training/workshops for YDA and youth network; and other capacity-building activities for city/municipal youth alliances including youth service providers.
• Provide programmatic and logistical assistance to the YDC for the training of all stakeholders involved in the YDAs to understand, implement and measure progress against a holistic approach.
• Provide assistance and logistical support to the YDA for the implementation of community mappings within their region including the LGU representatives, the DepEd ALS and TESDA, universities and TVET institutions, community-based organizations (CBOs), associations of entrepreneurs and chambers of commerce, representatives of parents’ associations, and other education stakeholders.   
• Support the Youth Development Coordinator in the conduct of learning and dissemination events and annual youth development alliance summits, transition activities, and other capacity-strengthening activities for city/municipal youth development alliances including other city/municipal partners.
• Support the Youth Technical Lead and Youth Development Team Leader, and other function team heads in the conduct of learning and dissemination events and annual summits for youth development alliances and other partners.

II. External Relations

• Serve as the alternate Opportunity 2.0 liaison with city/municipal LGU officials, and other local partners in his/her area of responsibility to ensure close collaboration in all aspects of Opportunity 2.0 technical programming.
• Assist the YDC in coordinating with city/municipal level partner agencies and local youth service providers on project supervision visits of US Embassy/USAID, EDC, DepED ALS Task Force, TESDA national and regional offices, and other officials to his/her area of responsibility.
• Support the YDC in promoting and advocating YDA’s role as the city’s support system for out-of-school youth development in nearby cities and municipalities, and other LGUs that are interested to establish their own YDA.

III. Monitoring and Evaluation (M&E), Learning, and Communications Responsibilities

• Prepare Quality Assurance Reports, as well as other grant-related monitoring reports to ensure quality implementation of O2 curriculum and programs in the field by youth service providers.
• Assist the YDC and MEL Team in collecting information and data on implementation of life skills and work readiness curriculum delivered by DepEd ALS teachers, parther NGOs and higher education institutions, and other program partner implementers.
• Assist the YDC and MEL Team in collecting information and data on implementation of 21st Century skills and work readiness curriculum delivered by TESDA institutions – both public and private, parther NGOs and higher education institutions, and other program partner implementers.
• Actively contribute to the project communications plan by regularly providing documentation of significant events, success stories, and other similar materials to feature in USAID weekly highlights, EDC newsletter, and for press releases.
• Propose success stories and stories of interest of youth, community partners and YDA members to the Communications Team.

IV. Support to Management of Technical Programs

• Providing technical inputs in relation to youth leadership and engagement, for partner and technical working group meetings; planning and implementation meetings, and the like;
• Support the preparation of work plans and activity reports in relation to youth leadership and engagement activities;
• Provide feedback on youth service providers’ activities and other implementation concerns at the field level; and
• Assist in providing technical inputs to Opportunity 2.0 project team meetings and written materials for weekly, quarterly and annual reports. 
• Working closely with the Youth Network, City Youth Leaders and other partners, write activity designs and reports related to youth engagement activities.
• Working closely with the Youth Technical Lead and Youth Development Team Leader, participate actively in technical working group activities and achievement of its work plan.

V. Administrative and Financial Compliance

• Actively participate in fostering a collaborative environment between technical teams in the field and Admin, HR, and Finance departments;
• Comply with project and organizational policies on technical activities with regards to security, human resources, financial and grants management, the confidentiality of documents and information, and the like;
• Comply with EDC’s administrative and HR regulations, including policies and procedures on performance management and annual performance review.

Organizational Relationships and Employment Status

• Reports to Youth Development Coordinator
• Based in Isabela, Basilan with travel to project sites
• Full time employee