#1 PH Workforce Delivering to the US.

MedCore Solutions is immediately in need of Permanent Work from Home Instructional Designer. As an Instructional Designer will collaborate with subject matter experts to gather information and translate it into effective instructional materials. You will design and develop engaging and interactive learning content using various instructional design methodologies and tools. You will also create clear and concise instructional documents, such as training manuals, job aids, and e-learning modules. Additionally, you will ensure that instructional materials meet learning objectives and promote effective knowledge transfer. You will revise and update instructional materials as necessary to reflect changes in processes, procedures, or best practices. Conducting quality assurance checks to ensure the accuracy and consistency of instructional materials will also be part of your responsibilities. Staying up to date with industry trends and best practices in instructional design and adult learning principles is crucial in this role.

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use, and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

Responsibilities

• Collaborate with subject matter experts to gather information and translate it into effective instructional materials
• Design and develop engaging and interactive learning content using various instructional design methodologies and tools
• Create clear and concise instructional documents, such as training manuals, job aids, and e-learning modules
• Ensure that instructional materials meet learning objectives and promote effective knowledge transfer
• Revise and update instructional materials as necessary to reflect changes in processes, procedures, or best practices
• Conduct quality assurance checks to ensure the accuracy and consistency of instructional materials
• Stay up to date with industry trends and best practices in instructional design and adult learning principles

• Minimum of 3 years of experience as an Instructional Developer or similar role
• Strong knowledge of instructional design methodologies and adult learning principles
• Proficiency in instructional design software and tools
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Attention to detail and strong organizational skills
• Ability to manage multiple projects and meet deadlines
• Amenable to work in a graveyard shift
• CAN START IMMEDIATELY

Education, Experience & Licensing Requirements:

• BS, MS, or higher degree in instructional design, education, or related field or equivalent exp
• Experience as a classroom instructor, teaching or administrator’s license a plus
• Previous experience in instructional design

Other Job Details:

Schedule: 8 hours shift Mondays - Fridays

Days off: Saturday and Sunday

Timezone: MST (Mountain Standard Time)

Duration: Steady State

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

Permanent Work From home

Permanent Weekends Off

Great Company Culture and No Micromanagement

Benefits

INTERESTED APPLICANTS MUST WILLING TO BE ASSIGNED IN East Rodriguez, Quezon City.

As a Barista at Macao Imperial Tea, you will be responsible for crafting and serving high-quality beverages and providing excellent customer service.

Responsibilities

1. **Beverage Preparation:**

- Prepare a variety of beverages, including teas, coffees, and specialty drinks, following Macao Imperial Tea's recipes and quality standards.

- Ensure the consistency and presentation of all beverages.

2. **Customer Service:**

- Greet and assist customers in a friendly and efficient manner.

- Answer customer questions about menu items and provide recommendations.

- Deliver exceptional customer service and ensure customer satisfaction.

3. **Cleanliness and Hygiene:**

- Maintain a clean and organized workspace, including equipment and serving areas.

- Adhere to health and safety guidelines, including proper food handling and sanitation.

4. **Efficiency**

- Work quickly and accurately during busy periods to keep up with customer orders.

- Handle multiple tasks, such as taking orders, preparing drinks, and handling cash or card transactions.

5. **Product Knowledge:**

- Stay informed about Macao Imperial Tea's menu offerings, including seasonal items and promotions.

- Make suggestions and upsell additional items when appropriate.

The HR Operations Analyst will be responsible for managing and executing various HR processes to support, standardize and strengthen the Reinsurance and Investments segments, and ensure they are aligned with the long-term goals of the HR team.  The Operations Analyst will interface as required to support Head of HR, the segments’ HRBPs and the People Operations team and other Arch Capital Group’s HR COEs ensuring that Arch Reinsurance and Investments are appropriately represented on Group initiatives and programs involving HRIS or other platforms.

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and SQL experience, as well as monitoring and maintence support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Databricks Notebooks and Azure Data Factory Pipelines
• Develop libraries using Python
• Develop batch data workflows for analytics-driven solutions
• Build analytical tools and expand capabilities to improve monitoring of predictive model applications and processes
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for monitoring, performance, and best practice
• Document technical workflows and monitoring processes
• Collaborate with project stakeholders and other developers
• Code deployment using GitHub
• Contribute and enforce evolving best standards and practices

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

This position will be best suited for someone with experience with Touchstone and financial terminology, cleaning raw data, detail oriented and with good organizational skills.

Specific Responsibilities

• Process and analyze natural catastrophe risk information presented and carry out risk analysis of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and reliability of the results
• Ensure complete information is maintained in the internal system provide support for the design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required, also experience in Cargo, Power, Utility, or Construction classes would be helpful.

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

This position will be best suited for someone with experience with Touchstone and financial terminology, cleaning raw data, detail oriented and with good organizational skills.

Specific Responsibilities

• Process and analyze natural catastrophe risk information presented and carry out risk analysis of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and reliability of the results
• Ensure complete information is maintained in the internal system provide support for the design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required, also experience in Cargo, Power, Utility, or Construction classes would be helpful.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Responsibilities: 

• Perform moderately complex tasks that support multiple and varied projects in compliance with the contract, service level agreement, define methodologies, and procedures
• May need to provide guidance to junior members of the team
• Reviews project financials for accurate revenue recognition
• Perform in-depth project analysis and provide recommendations based on findings
• Provide analysis, resolutions, and recommendations for moderately complex process improvements and technical issues through existing technical procedures and methodologies
• Support the Team Lead/Manager in handling escalations and managing disputes related to project financials
• Maintains and prepares SOP/DTP of current processes and the incorporate documentation updates
• Participate in audit-related activities and prepare audit responses
• May support junior members of the team in addressing routine issues within the assigned processes
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager

As a member of Network Operations L1 Support team, the Network Operations Lead has the primary responsibility for monitoring the Corporate Visa Networks and providing first level response to assist in the mitigation or elimination of issues affecting network connectivity and impacting our clients or the Visa brand. The preferred candidate will need to possess strong technical and analytical abilities, to effectively monitor and support network connectivity on critical systems, resolve a high number of reported issues without need for escalation or assistance. Should possess the ability to multi-task in a fast-paced environment and often act as the first point of contact with Visa customers. 

Essential Functions

• Track, update and resolve all assigned incidents, changes, and problem tickets via the Ask Now management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.

• Proactively monitor, recognize, analyze, isolate and resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

• Properly escalate incidents in a timely manner per support guidelines and procedures.

• Liaise with L2 support groups and development groups to collaborate on the resolution of incidents and problems.

• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels.

• Act as the support advocacy for Visa clients, who are comprised of consumers, businesses, financial institutions, internal groups, and governments worldwide.

• Gather pertinent information and work with our clients to isolate and resolve most events without need for assistance.

• Develop, edit, and distribute effective internal and external communications in a timely and accurate manner, per documented processes.

• Maintain technical skills through participation in ongoing and consistent training.

• Support project schedules and change management.

• Responsible for internal and external communication of issues to management and other internal support groups.

• Internal and External Bridge Stewardship in support of the timely resolution of internal and client facing issues.

• Provide technical training for Network Support staff.

• Create Network specific knowledge base articles.

• Network troubleshooting playbooks

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

As a Legal Onboarding & Business Junior Officer you will:

• Assist the team with the coordination and preparation of fee proposals for Alternative Investment Funds investing in alternative asset classes e.g. real estate, private equity, debt, and infrastructure, as well as Corporate structures with the guidance of your line manager.
• Coordinate between various internal and external stakeholders, with the guidance of your line manager, to ensure a smooth onboarding process for clients until handover to the operational teams, including the following team duties:
  • AML/ KYC analysis, and driving our internal compliance approval process;
  • Bank account opening coordination;
  • Preparation, and coordinating the review, of service agreements;
  • Attend weekly calls with clients, as well as other key stakeholders;
  • Coordinating the review of legal documents for the structure setup;
  • Actively manage the communication between the client and all stakeholders; and
  • Track and perform all Luxembourg regulatory filings during the onboarding phase.

As a Legal Onboarding & Business Officer you will:

• Be responsible for the coordination and preparation of fee proposals for Alternative Investment Funds investing in alternative asset classes e.g. real estate, private equity, debt, and infrastructure, as well as Corporate structures with the guidance of your line manager.
• Coordinate between various internal and external stakeholders, with the guidance of your line manager, to ensure a smooth onboarding process for clients until handover to the operational teams, including the following team duties:
  • AML/ KYC analysis, and driving our internal compliance approval process;
  • Bank account opening coordination;
  • Preparation, and coordinating the review, of service agreements;
  • Attend weekly calls with clients, as well as other key stakeholders;
  • Coordinating the review of legal documents for the structure setup;
  • Actively manage the communication between the client and all stakeholders; and
  • Track and perform all Luxembourg regulatory filings during the onboarding phase.

Job Description

The Project Coordinator is responsible for supporting the delivery leads and the functions of their tribes across the end to end project lifecycle.

Key Responsibilities:

• Ability to develop and deploy processes covering all aspects of project management, operational support, governance and reporting I.e. operational reports, invoicing tracking, client tooling access management and post-incident review
• Support effective risk, action, issue and decision (RAID) management and document updates and outcomes
• Keep up to date reporting on resource management and financials for tribes
• Coordinate meetings, including booking, documenting minutes and ensuring follow-ups on action items to closed status
• Support preparation for releases by managing internal and external documentation, client advisories, and compiling test evidence
• Work in an agile environment with both internal teams and external stakeholder groups and adapt to meet individual client requirements
• Must be comfortable to oversee multiple concurrent projects across multiple clients running with different cadences and constraints
• Deliver internal platform configurations to support client needs
• Support onboarding of new starters & clients to companies tooling suite

Key Skills and Experience Required:

• A track record in successfully supporting complex projects in PMO functions; project health, status of milestones, financial information, projects risks and progress on mitigations and operational efficiency
• Effective communication and interpersonal skills, capable of working with diverse teams and external stakeholders
• Excellent organizational and time-management skills with the ability to work well under pressure and meet deadlines and  the ability to manage multiple tasks efficiently
• Proficiency in project management and collaboration tools I.e Resource management, Confluence, Jira, Figma and Miro
• Experience in handling project logistics, including meeting coordination and release preparations
• Experience in an Agile environment

• Competitive salary
• Private Healthcare
• Work remotely or at our office here in Quezon City.

Job Description

The Product Manager (Payments) is responsible for managing and providing expert knowledge and technical expertise for specific initiatives and functional areas within the Payments vertical including Pay by Account (PBA). This role is integral in shaping product direction and developing key product features, supported by the Senior Product Manager, working with input from client, user-facing and internal functional workshops. The role is focused on functional and technical aspects of the product with an emphasis on creating, refining, and realizing product vision and capabilities. The Product Manager is responsible for crafting user stories, supporting testing phases, and serving as a subject matter expert (SME) in QA processes, as well as facilitating new or existing product integrations. The Product Manager also works with the Delivery Lead to provide input to Change Requests, Statements of Work, exceptions, and solution proposals. 

Key Responsibilities:

• Develop and own features across the Payments portfolio from concept to delivery, working with the business and Senior Product Manager to create and drive features from feature brief through to delivery.
• Work closely with relevant stakeholders such as data, DevOps, finance, customer support to inform product requirements. 
• Actively participate in and document outcomes and actions from product workshops.
• Collaborate and act as a subject matter expert on the development of product documentation.
• Synthesize quantitative and qualitative inputs to ensure alignment of technical solutions with business objectives and client needs.
• Develop and write user stories and documentation for new features or improvements.
• Provide testing support and serve as a subject matter expert for the QA team in new feature development.
• Offer subject matter expertise for the support of new or existing functionality implementation for internal and external stakeholders, working with Payments Systems Analyst to understand gaps and propose product solutions.
• Analyze feedback, refine the product backlog, and conduct market research and analysis for the PBA Overlay Service (PBAOS) operational team.
• Collaborate with Delivery Lead with input into Change Requests, Statements of Work, exceptions, and solution proposals.
• Understand and respond to changes to the regulatory and compliance landscape that impacts payments systems.

Key Skills and Experience Required:

• Knowledge of API-driven product management and development, preferably related to Payments systems.
• Strong ability to document and articulate outcomes from workshops and meetings.
• Experience in creating product artefacts such as feature briefs, LEAN canvases and solution option analyses.
• Proficiency in creating technical documentation, including API specifications and technical user stories.
• Ability to provide effective testing support and subject matter expertise to QA teams.
• Strong capability in supporting the implementation of new or existing functionalities for a range of stakeholders.
• Ability to communicate complex technical information effectively to non-technical stakeholders.
• Proficient in collating and analysing feedback, refining product backlogs, and conducting market research and analysis.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

• Excellent problem-solving skills with the ability to foresee potential technical challenges and address them proactively.
• Experience in Agile methodologies and working knowledge of tools such as JIRA, Confluence, and API testing tools.

• Competitive salary
• Private Healthcare
• Work remotely or at our office here in Quezon City.

Job Description

The Payments Systems Analyst provides technical and operational support relating to the payments systems of the business, including the Payment Gateway, Points and Pay by Account (PBA). This role involves configuration, troubleshooting, and in-depth analysis of EonX payment systems. Key areas of responsibility include detailed documentation, defect investigation, fraud mitigation, and providing high-level technical support for payment gateways and PBA services to ensure efficient and secure payment operations. The role works with the Payments tribe and collaborates with stakeholders across the business to support these needs.

Key Responsibilities:

• Oversee the setup and ongoing management of Payment Gateway and Points integrations in lower environments, ensuring thorough documentation of configuration processes and requirements for production configuration.
• Perform troubleshooting and data analysis across lower environments and production systems, identifying and resolving issues promptly.
• Analyse operational data to assist with processing and resolution of operational requests (eg. refunds, funds transfers).
• Collaborate with business stakeholders to develop, set up, validate, and document system configuration requirements, ensuring alignment with business needs.
• Engage actively in fraud detection and prevention strategies, contributing to a secure payment environment.
• Undertake detailed investigations into defects related to the Payment Gateway and Pay by Account (PBA), focusing on identifying root causes and coordinating appropriate follow-up actions.
• Participate in incident responses related to Payments Systems. 
• Create and consistently update detailed documentation, requirements (functional, non-functional and technical) and user stories, actively contributing to the product backlog for periodic review by business teams.
• Participate in manual testing processes for system updates, bug fixes, and new feature rollouts.
• Offer primary Level 1 technical support for the PBA Overlay Service (PBAOS) to merchants and resellers, while also handling Level 3 consumer issue escalations.
• Actively contribute to the enhancement and optimization of PBA operations, monitoring system efficiency, and suggesting improvements as part of the operations team.
• Serve as the initial point of contact and coordinator for PBA reseller support queries, ensuring efficient and effective resolution of inquiries.

• Proficiency in the configuration and analysis of API based systems, with a focus on troubleshooting and problem-solving. 
• Strong written communication skills, with an ability to create clear and detailed user stories and operational documentation.
• Experience in fraud detection and mitigation in payment systems.
• Ability to conduct thorough defect investigations and effectively communicate findings.
• Excellent analytical skills, with a focus on operational data mapping and analysis.
• Strong communication skills, able to liaise effectively with both technical and non-technical stakeholders.
• Familiarity with payments systems and technologies and/or Australian banking preferred.
• Experience in providing various levels of technical support and triaging issues effectively.
• A proactive approach to monitoring, improving, and securing payment operations.
• Experience in Agile methodologies and working knowledge of tools such as JIRA, Confluence, and API testing tools.

• Competitive salary
• Private Healthcare
• Work remotely or at our office here in Quezon City.

#1 PH Workforce Delivering to the US.

Bizforce and our medical division, MedCore Solutions are currently seeking an experienced Permanent Work from Home Executive Assistant to join our team. The Executive Assistant will provide high-level administrative support to our company's senior-level managers. The successful candidate will be responsible for managing calendars, scheduling meetings, making travel arrangements, and preparing reports. The ideal candidate is proactive, detail-oriented, and has excellent communication and organizational skills.

Who We Are

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH! BizForce is a global outsourcing company currently partnering with some of the largest Engineering and Architectural firms in the world.

BizForce outsourcing is bringing the right people together with the right companies at the right time using the most sophisticated platform and this is what defines BizForce. We offer our services in many industries like Architecture, Software Engineering, Healthcare, Accounting, Structural Engineering, Crypto Currency, Bio-Technology, and Customer Support. We are committed to delivering the best results for our clients and we ensure a rewarding, respectful, and productive experience for our employees.

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

Responsibilities:

• Manage and maintain executive calendars, scheduling appointments, meetings, and conference calls
• Coordinate travel arrangements, including booking flights, accommodations, and transportation
• Prepare and edit executive-level documents, reports, and presentations
• Answer and screen phone calls, take messages, and handle correspondence
• Handle confidential and sensitive information with discretion
• Organize and maintain files, records, and other documents
• Assist with special projects and research as assigned

• Proven experience as an Executive Assistant or similar role
• Excellent organizational and time management skills
• Strong attention to detail and problem-solving abilities
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint)
• Exceptional verbal and written communication skills
• Ability to maintain confidentiality and handle sensitive information
• Flexible and adaptable to changing priorities and deadlines
• Self-motivated and able to work independently
• Availability to work during business hours based on US time zones
• Can start IMMEDIATELY

Why Work With Us?

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Benefits