The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation, and dissemination of complex data sets. The candidate will process and reconcile Travel and Accident accounts and general ledger related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support and be part of the Travel & Accident US Finance team.

• Support the Travel and Accident Business Unit for Finance and Accounting related activities and operational matters with financial impacts, including periodic reporting, cash funding, business updates, invoice processing, ad hoc reporting, cash management, etc.
• Research and resolve premium, claims, and cash discrepancies between Program Administrators and/or Arch policy issuance systems and Arch Accounting System (Harry III and VOPs).
• Work collaboratively and develop strong relationships within the Business Unit, with operational executives, and with managers.
• Reconcile financial results on a periodic basis (monthly and quarterly) for both P&L and Balance Sheet in order to validate the accuracy of financially reported results.
• Perform financial analysis, general ledger account reconciliations, and generate key reports.
• Utilize information from third parties and Business Units to report financial results and create and record technical journal entries needed to support the accounting for the Travel & Accident business.
• Assist with special projects and ad hoc reporting as required by the department or other business units.

The Reinsurance Accountant will assume responsibility all aspects of accounting for assigned reinsurance contracts. 

• Verification of underwriting data for quota share and/or excess of loss contracts
• Maintain the accuracy of premium information on excess of loss contracts including endorsements, premium adjustments, and cash allocations
• Maintain all aspects of quota share programs including bordereau reporting and posting, claims payments and cash allocation
• Monitor, and maintain within 90-day threshold, aging of accounts receivable
• Liaise with brokers, claims department and underwriting department regarding queries, outstanding receivables, and premium adjustments
• Complete underwriting system monthly close including testing of system accuracy for hand off to financial reporting team (ARL and Somers
• Additional projects and ad hoc duties as required
• Work with financial reporting team to investigate/ explain movements for the quarterly reserve call with senior management
• Attend QCR meetings and follow up investigation and liaising with various teams to report findings to UW in a timely manner for the quarterly closes
• Participate in systems enhancements including defining scope, developing and executing test plan
• Additional projects and ad hoc duties as required

About the Role

Job Title: Barista/Cashier
Reports to: Store Supervisor/OIC
Work Schedule: Shifting Schedule
Work Location: Macao Imperial Tea - East Rodriguez / SM East Ortigas

This role requires crafting and serving high-quality beverages and providing excellent customer service.

• Prepare a variety of beverages, including teas, coffees, and specialty drinks, following Macao Imperial Tea's recipes and quality standards.
• Greet and assist customers in a friendly, confident, and efficient manner. Answer customers' questions about menu items and offer recommendations. Deliver exceptional customer service to ensure customer satisfaction.
• Maintain a clean and organized workspace, including equipment and serving areas. Adhere to health and safety guidelines, including proper food handling and sanitation.
• Work quickly and accurately during busy periods to keep up with customer orders. Handle multiple tasks, such as taking orders, preparing drinks, and handling cash or card transactions.
• Stay informed about Macao Imperial Tea's menu offerings, including seasonal items and promotions. Make suggestions and upsell additional items when appropriate.

This role is primarily responsible for providing administrative support and coordination to recruiting operations including onboarding and post-acceptance activities in compliance with the service level agreements, processes, policies, and procedures.

• Creates and distributes offer letters
• Collects onboarding documentation and processes
• Coordinates with relevant stakeholders on changes to offer of employment
• Acts as point of contact for all questions related to pre-employment activities from candidates, recruiting, hiring managers and HR 
• Ensures compliance with all state and corporate regulations and laws
• Ensures strict adherence with standard protocols for electronic personnel file management and document storage
• Orders background checks, tracks completion, and assists in review and analysis of results 
• Prepares and communicates candidate background check clearances
• Connects with relevant key stakeholders and support groups to assist with onboarding, account creation, set-up, and IT requisition 
• Ensures all regional onboarding notification systems and processes are followed and updated to ensure local stakeholders are continuously informed
• Performs and tracks onboarding data entry for large volume of hires  
• Ensures accuracy of all data processed and entered in HR systems
• Engages and builds relationships with hiring team (hiring managers and recruiters)
• Escalates and analyzes identified issues and concerns to the Team Lead for timely resolution
• Keeps oneself updated of current processes and incorporates documentation updates
• Supports selected simple process improvements to streamline processes  

We are currently hiring Customer Service Representatives to join our work from home team. In this role, you will have the opportunity to train onsite at our Cebu office before transitioning to remote work.

Responsibilities

• Handle inbound customer inquiries
• Assist customers in resolving product or service-related issues
• Provide accurate and timely information to customers
• Escalate unresolved issues to the appropriate department
• Maintain thorough and accurate customer records
• Deliver exceptional customer service in a professional and courteous manner

• With or without call center experience high school diploma or equivalent; additional education or training in customer service is a plus. 
• Flexibility to work in rotating shifts, including evenings, weekends, and holidays. 
• Amenable to work on site
•  Must be fully vaccinated

• HMO Day 
• 1 Statutory Benefits
•  Paid Time-Offs

Hi! We’re Smartsourcing, looking for an AU/NZ Payroll Officer who can work with us full-time and on-site!

Where?

Be a part of the Smartsourcing crew

With Intelligence products support a global community of investment professionals with world-class industry news, research, and data across numerous asset classes, including hedge funds, real estate and alternative credit. Tracking over 29,500 funds, 7,500 managers and 23,000 investors our data products provide clients with extensive coverage of the investment management industry across the globe.

We are seeking a highly motivated and skilled individual to join our team as an HR Generalist for APAC. As the HR Generalist, you will play a key role in supporting our human resources operations across the Asia-Pacific region. The candidate must be able to provide strong administrative support in these areas to achieve positive employee experience and help deliver our ambitious transformation people strategy that enables the long-term growth and performance of the business.

Responsibilities:

• Manage the end-to-end recruitment and selection process, including sourcing candidates, conducting interviews, conducting assessments, and making job offers
• Coordinate and administer employee benefits programs, such as health insurance, statutory benefits, and leave policies
• Assist with the administration of the full spectrum of the employee life cycle process from hiring/onboarding to separation/offboarding
• Process employee payroll, including salaries, bonuses, overtime, and deductions
• Assist in facilitating employee relations and engagement programs, including performance management and conduct
• Stay up-to-date on employment laws and regulations across the APAC region and ensure compliance with local labor laws
• Serve as point of contact for employee queries on policies and benefits
• Work in collaboration with the wider global HR team in the delivery of the role

Work Schedule:

• Dayshift with occasional mid-shift for global office coordination
• Willing to work in Cebu City. Please note that this is an office-based position.
• Monday to Friday (excluding Philippines Public Holidays)

• Bachelor's degree in Human Resources, HRDM, Psychology or a related field
• Previous experience in an HR Generalist role with a focus on Asia-Pacific region particularly Philippines, Singapore and/or Hong Kong
• Strong knowledge of employment laws and regulations in various APAC countries
• Excellent communication, interpersonal and problem solving skills, with the ability to build rapport and establish relationships with stakeholders at all levels
• Proven experience in managing various HR facets in recruitment, benefits, payroll and/or employee relations
• Ability to work independently and handle multiple tasks simultaneously in a fast paced environment
• Proficient in MS Office Suite and HRIS systems
• Strong attention to detail and a high degree of accuracy

Why Join With Intelligence?

With Intelligence is a leading provider of data on, and for, the alternative asset management industry. We deliver and provide a unique and rich blend of data and intelligence that includes profiles, fund information, people, indices, news, performance metrics, valuable analyst perspectives, and our renowned investors’ intentions and preferences. This is required for our clients to spot their next big opportunity. Via our data platform and our events, we help businesses to make the right connections and conversations to achieve their goals.

With Intelligence values togetherness with its people in enhancing holistic wellness that extends even outside of work:

Employee Wellness and Support

• Leave Benefits - 10 days VL, 10 days SL, 1 day Birthday Leave, 3 days Compassionate Leave, 5 days Wellness and Care Leave
• HMO Coverage from Day 1 – free for employee and 2 dependents
• Life Insurance Coverage from Day 1 – up to 4x annual salary
• Employee Assistance Program (EAP) thru Lifeworks

Financially Together

• Additional Medical and Clothing Allowance upon regularization
• With Hardship Fund

Learning and Growth

• Access to Go-1 LMS with over 8,000 courses
• Monthly Lunch and Learn sessions

Work-Life Balance

• Flexi Fridays* - enjoy your Friday afternoons!
• With Clubs for your passion and hobbies
• Team Lunches and other social activities

Please note that our business name in the Philippines is Eurekahedge Pte Ltd. Our company name is still in the process of being rebranded.

#1 PH Workforce Delivering to the US.

BizForce and our healthcare division, MedCore Solutions, are seeking a skilled and detail-oriented Charge Entry Auditor (Permanent Work from Home) to join our team. As a Charge Entry Auditor, you will be responsible for reviewing and auditing medical claims to ensure accuracy and compliance with coding guidelines and billing regulations. This role plays a critical part in ensuring the financial health of our clients by maximizing revenue and minimizing reimbursement denials. If you have a strong understanding of US healthcare regulations, excellent attention to detail, and a passion for delivering quality healthcare services, we encourage you to apply today!

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use, and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

Responsibilities

• Review and audit medical claims for accuracy and compliance with coding guidelines and billing regulations
• Identify and rectify coding errors and discrepancies
• Ensure proper charge entry for services rendered
• Collaborate with internal teams to resolve claim-related issues
• Provide education and training to coding and billing teams regarding documentation and coding guidelines
• Maintain knowledge of current coding and billing regulations and industry updates
• Liaison between Revenue Cycle and the managed care payors in the escalation of revenue cycle issues that prevent NM from realizing correct reimbursement in accordance with the managed care contracts.
• Collaborates with many internal departments to gather payor issues to escalate and work with payor to resolve. Internal departments include but are not limited to: Patient Accounting, Access, UM, QU, Compliance, Legal, Risk management, clinical areas, IT, Medical Records, CVO, Quality.
• Works with external Revenue Cycle Vendors and consultants when directed to for project work or resolution of payor issues.
• Responsible for validating contract rates and rate language loaded into EPIC in conjunction with MC Specialist prior to contracts being uploaded into the live environment.
• Responsible for understanding the terms of the managed care contracts assigned to be able to assist other areas when needed.
• Investigates issues to understand root cause and makes recommendations for resolutions.
• Responsible for holding regularly scheduled meetings with Revenue Cycle to review outstanding payor issues.
• Responsible for coordinating monthly payor meetings with Revenue Cycle teams and payor representatives to bring issues to resolution.
• Performs special projects related to AR or payor contracts as assigned by supervisor.

Other Details:

Possible start date will be in 2 weeks or earlier

8 hour shift Monday-Friday (graveyard shift; US work hours)

Weekend days off

• Minimum 3 years of experience in charge entry or medical billing/coding/auditing in the US healthcare industry
• Proficient understanding of CPT, HCPCS, and ICD-10 coding guidelines and procedures
• Knowledge of medical billing, accounts receivables, claim submission, and reimbursement processes
• Strong attention to detail and analytical skills
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in a team environment
• Proficient in using electronic medical record (EMR) systems and billing software
• Excellent interpersonal skills
• Excellent written and oral communication skills
• Amenable to work in a graveyard shift

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education
• Specialized Training

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 
• Coaching junior associates to help their analytical development 
• Managing a team of at least 3 people to deliver optimal results with a timeline 

• Manage scheduling for company executive(s)
• Draft, review, and send communications on behalf of company executive(s)
• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
• Answer and respond to phone calls, communicate messages and information to the executive
• Prioritize emails and respond when necessary
• Coordinate travel arrangements
• Maintain various records and documents for company executive(s)

• Daily reconciliation of all Network Partner and house bank account statements and VPL’s Admin systems and to ensure the integrity and accuracy of the upload – All items to be cleared same day

• Reconciliation of transactions in Seg Liquidity/EP Central 250+ accounts – Ensuring no items age without clear resolution plan

•  Ensure all reconciliations have been consolidated each day into Summary document.

• Log all non-reconciling items to ensure they are communicated via Email/Saleforce to the relevant department for investigation or correction whilst remaining responsible for effective resolution.

• Ensure all unapplied debits are applied daily and ones that cannot are investigated and escalated.

• Overdue debit reporting actioned daily to support Payment Operation with potential delayed payments.

• Support the evolution of tools and processes to ensure that an integrated service is provided.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The HR Manager plans, directs, and coordinates the overall HR functions of an organization. He/she oversees the recruitment, compensation, and benefits administration; HR Policy and Procedure Implementation and review, training and development, compliance to regulatory bodies, performance appraisal management and consults with the executive for strategic planning and serves as a link between an organization’s management and employees.

Responsibilities:

· Develop and implement HR strategies and initiatives aligned with the overall business strategy.

· Enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

· Manage the recruitment and selection process

· Handles staffing issues, such as mediating disputes and directing disciplinary actions

· Work with the training manager to ensure the implementation of the training and development programs of the company

· Oversee and manage a performance appraisal system that drives high performance

· Payroll and Compensation and Benefits Administration

· MIS and HR Database Management

· Report to management and provide decision support through HR metrics

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalised service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you detail-oriented with a passion for building strong customer relationships? Do you have experience in accounts receivable and payroll functions? If so, we have an exciting opportunity for you to join our valued client, a family-owned business providing commercial and residential builders with quality wardrobes, linens, shower screens, splashbacks and more, based in New South Wales, Australia. 

We are seeking an ACCOUNTS RECEIVABLE/PAYROLL OFFICER to ensure the timely scheduling and collection of payments, maintaining precise records, and ensuring employees are accurately paid on a weekly basis. 

This is a full-time role, Monday to Friday, Dayshift. 

This is an office-based position in central Cebu City. 

The expected start date is February 2024. 

ABOUT THE ROLE 

We are seeking an Accounts Receivable/Payroll Officer to join a close-knit finance team in Australia. Your responsibilities will include ensuring the timely scheduling and collection of payments, maintaining precise records, and ensuring employees are accurately paid on a weekly basis. Your great work will contribute to maintaining strong customer relationships and the financial stability of the business.  If you are a detail-oriented professional and looking to work in a supportive team, this is the workplace for you. 

 RESPONSIBILITIES 

ACCOUNTS RECEIVABLES 

• Coordinate the credit application and Personal Property Securities Register (PPSR) registration process with the builders. 
• Liaise with builders regarding the credit limit approved and secure any deposits required. 
• Maintain and manage accounts receivable records, ensuring the claim structure is established and monitored regularly. 
• Monitor and regularly follow up with the customers to gain commitment on upcoming payments, pre-payments, and outstanding payments. 
• Calculate the work-in-progress values and reconcile accounts to ensure accuracy. 
• Process payments and adjustments accurately and investigate and resolve any discrepancies. 
• Coordinate the debt collection process, including issuing adjudication applications. 

• Support process improvements within the AR function. 
• Work collaboratively with the finance team to meet targets. 

PAYROLL 

• Complete end-to-end processing of weekly payroll for 50 people, including setting up individual records, checking and inputting timesheets, leave entitlements, overtime, time in lieu, reimbursements, allowances, terminations, and other related details. 
• Prepare reconciliations and other reports for STP, employee deductions, government agencies and internal stakeholders. 
• Managing timely payments of PAYG, superannuation and child support in line with regulatory deadlines. 
• Investigate and resolve payroll queries and discrepancies. 
• Ensure compliance with federal and state payroll regulations. 
• Distribute payslips to all employees on time. 
• Perform ad-hoc requests as needed to support the payroll function and broader HR objectives. 
• Assist in auditing processes as required. 

• Bachelor’s degree in Finance, Accounting or similar. 
• At least five (5) years in a similar role, preferably with an Australian small to mid-size company. 
• Knowledge of payroll regulations and tax compliance in Australia is preferred but not mandatory. 
• Knowledge of the construction industry is an advantage. 
• Proficiency in accounting software and payroll systems, preferably with Xero. 
• Strong attention to detail and exceptional analytical and problem-solving abilities. 
• Excellent organisational skills with the ability to prioritise tasks, work on multiple assignments, and manage time effectively. 
• Ability to work independently and collaboratively as part of a team, in a fast-paced, complex process-driven industry environment. 

• Strong sense of accountability and reliability to produce quality output in line with legislation and internal processes. 
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.  
• High level of discretion and professionalism when handling sensitive financial information. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Being fully present in the moment, cultivating mindfulness, and finding joy in the present, encourages you to appreciate each moment and find balance in your lives. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

As a WordPress Full Stack Engineer, you will play a crucial role in the development and maintenance of sophisticated web applications, specifically focusing on creating and optimizing WordPress sites within the LegalMatch platform. You will be instrumental in managing a range of web servers and executing efficient containerization strategies. A significant part of your role involves collaborating with various teams to craft and implement technology solutions that align with our goals.

This position is central to our company's commitment to delivering consistent, top-tier software solutions. It blends hands-on coding and technical responsibilities with a minor leadership role, encompassing the mentoring of other team members and upholding technical excellence across all team outputs.

Responsibilities:

• Developing and maintaining web applications using HTML, CSS, JavaScript, and PHP.
• Managing and optimizing WordPress-based websites, including theme and plugin development.
• Configuring and maintaining web servers using Apache and Nginx, ensuring high availability and performance.
• Implementing web design using CSS with the BEM (Block Element Modifier) approach to ensure clean, easily maintainable, and scalable codes.
• Utilizing Server Side Includes (SSI) for dynamic web content generation.
• Working with Docker for containerization, ensuring consistency across development, testing, and production environments.
• Implementing and managing auxiliary services like Visual Website Optimizer (VWO) and Google Tag Manager (GTM) for web analytics and A/B testing.
• Designing and managing Jenkins pipelines to automate builds and tests, ensuring efficient and streamlined development processes.
• Developing and integrating headless CMS architectures to improve website performance and scalability.
• Collaborating with cross-functional teams to understand requirements and provide technical solutions.
• Staying updated with emerging trends and technologies in web development.

• Minimum of 3 years of hands-on experience in software development, with encompassing frontend, backend, and DevOps, with proficiency in WordPress.
• Strong expertise in HTML, CSS (including BEM methodology), JavaScript, and PHP.
• Proven experience with WordPress development, including custom themes and plugins.
• Solid understanding of web server technologies (Apache, Nginx) and SSI.
• Proficient in Docker and containerized application development.
• Experience with Jenkins pipelines and best practices in automated build and testing processes.
• Familiarity with headless CMS architectures and their integration.
• Knowledge of auxiliary services like VWO and GTM.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork skills.

Additional Requirements:

• Updated with the technology landscape, including current and future trends.
• Proven track record in various software development projects.
• Proficiency in system-level design and web services.
• Experience with version control systems, such as Git.
• Familiarity with testing frameworks, spanning unit and integration testing.
• Can communicate complex technical concepts to diverse audiences.
• Adaptability to ever-changing conditions and priorities.

We're seeking a trailblazer who personifies agility through the following qualities and traits:

• Proactive, adaptable, and flexible
• Highly professional
• Willing to go the extra mile to achieve desired outcomes
• With strong collaboration and communication skills to work effectively with cross-functional teams
• With strong problem-solving skills
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes

JOB DESCRIPTION:

• Individual contributor that works under limited supervision.
• Applies subject matter knowledge.
• Requires capacity to understand specific needs or requirements to apply skills/knowledge.

• Responsible for promoting and/or selling the organization's products across multiple or non-specified channels in a designated territory by contacting specialists, physicians, pharmacies and/or distributors.

• Education: Associates Degree (± 13 years)

• Minimum 1 year

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you a problem solver and enjoy AI technology with a passion for project management? Do you have experience in product support or service desk? If so, we have an exciting opportunity for you to join our valued client, a B2B technology company based in Melbourne, Australia. 

We are seeking a PRODUCT SUPPORT SPECIALIST to help manage the software development workflow for our groundbreaking insights tech platform. 

This is a full-time role, Monday to Friday, Dayshift. 

This is an office-based position in central Cebu City. 

The expected start date is February 2024. 

ABOUT THE ROLE 

The PRODUCT SUPPORT SPECIALIST is pivotal in managing support tickets for users of our platform. You will run flight control for customised platform management, making sure tickets are prioritised and delivered on time and to spec. 

Problem solving, identifying objectives, key resources and potential blockers are key. 

To deliver this effectively you need to learn the platform and provide first level support where appropriate and to escalate tickets for assessment by the broader technical services and developer team. You will work with stakeholders including research consultants, product developers, marketing, product designers and technical writers. 

RESPONSIBILITIES 

• Triaging tickets using Jira 
• Assisting internal and external customers with technical enquiries and requests 
• Identifying customer issues, logging and fixing problems 
• Setting clear direction for the developer team based on the specification and the objectives of the engagement 
• Briefing developers and technical services resources on projects and tasks using Jira and Confluence 
• Communicating with stakeholders 
• Removing blockers / impediments to the work 
• Identifying if projects are heading off track and taking the appropriate action as a result 

• Working with senior management on prioritisation 
• Maintaining documentation and knowledge base 

• Bachelor's degree in Computer Science, Information Technology, or a related field. 
• At least 5 years of relevant experience in project support, Customer Training or Service Desk environment. 
• Must be tech-savvy and work with stakeholders including research consultants, product developers, marketing, product designers, and technical writers. 
• Strong attention to detail and exceptional analytical and problem-solving abilities. 
• Excellent organisational skills with the ability to prioritise tasks, work on multiple assignments, and manage time effectively. 
• Ability to work independently and as part of a team. 
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.  
• High level of integrity and professionalism. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 

• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Being fully present in the moment, cultivating mindfulness, and finding joy in the present, encourages you to appreciate each moment and find balance in your lives. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  acteristics protected by applicable law.

Hi! We’re Smartsourcing, looking for a Procurement Admin Assistant who can work with us full-time and on-site!

Where?

Be a part of the Smartsourcing crew

We are currently seeking a talented Graphic Designer to join our team. This is a work-from-home opportunity, allowing you to showcase your creativity and design skills remotely. As a Graphic Designer, you will be responsible for creating visually appealing graphics and designs that meet our clients' requirements and objectives.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

• Must do necessary reports related to sales of the stores
• Coordinates with the respective departments regarding the concerns in the Operations.
• Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated, and identify opportunities for improvements.
• Review, analyze, and evaluate business procedures.
• Ensures the work environment is adequate and safe.
• Implements policies and procedures that will improve day-to-day operations.
• Oversees sales activities, purchasing, and inventory, ensuring each is reaching its goals set by leadership.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts each brand's budget and cost of sales to achieve financial objectives.
• Communicates and explains directions, policies, or procedures to OMs / AOMs.
• Improves customer service and satisfaction through policy and procedural changes.
• Leads Coordination and integration of efforts among operations and other departments.
• Project a positive image of the organization to employees, customers, industry and ,community.

About the Role

Job Title : Franchise Relations Associate
Reports to: Franchise Relations Manager
Salary: 18,000
Work Schedule: Monday-Friday

Summary

• Find and develop leads for the company that our Sales Team can then nurture.
• Prospect potential investors would be a great fit as our business partners.
• Maintaining an accurate and detailed sales database.
• Setting a brand presentation schedule, ensuring all target clients will attend.
• Interacts with customers, offering assistance and responding to queries about products and purchases.
• Create franchise relations internal and external memo.
• Assisting FSO to all facets of the sales process.

The marketing officer will be responsible for:

• Closely working with the marketing manager to develop and execute marketing plans
• Managing daily administrative tasks to ensure the Marketing department runs smoothly
• Creating reports on marketing and sales metrics, like conversion rates
• Assisting with organizing promotions and events
• Collaborating with the Design team to create marketing materials
• Keeping organized records of marketing metrics and results of past campaigns
• Preparing regular sales forecasting reports
• Monitoring competitors’ marketing activities

• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Assisting with loading and unloading items from vehicles.
• Accepting payments for delivered items.
• Providing excellent customer service, answering questions, and handling complaints from clients.
• Adhering to assigned routes and following time schedules.
• Abiding by all transportation laws and maintaining a safe driving record.