As a part of Controlling team, you will manage SAP Master Data and support the team in monthly closing activities. During month-end closing you will execute project capitalization and cost allocation and will support on the solution of the errors related to the employee time management. You will maintain the documentation for the master data and month-end closing activities and create reports.

Your tasks:

• Manage SAP Master Data, ensure the correctness and availability of the master data for Business usage
• Support CO month-end closing activities
• Support project capitalization process
• Execute needed adjustments in employee time management tool
• Support CO allocation process

The candidate will support large, complex organizational change initiatives and lead small to medium-sized change initiatives at Visa, such as business process and technology modifications, concentrating on the people side of change. This role provides vital project support to the lead change manager in developing and implementing plans to increase employee adoption of new tools and processes and reduce resistance to changes.

• Provide tactical support for change management projects
• Coordinate change management project and sponsor meetings, presentations, training sessions, office hours, and other meetings and events
• Gather data for impact analyses and readiness assessments
• Develop communications materials
• Track and report on change management activities
• Lead small to medium-sized change initiatives and develop change management plans for successful adoption.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it,  you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the  standard working hours in future based on the business requirements

The candidate will manage a myriad of organizational change initiatives for Visa. The candidate will focus on the people side of change, including changes to business processes, systems, tools, and technology. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage of new tools and business processes and minimize resistance to changes. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact Visa’s employees. The candidate will support project teams in integrating change management activities into their project plans and apply a structured methodology while leading change management activities. Responsibilities also include: 

- Design, develop, execute and manage organizational change management strategies and plan
- Design, develop, deliver, and manage communications strategies, plans and deliverables to communicate about changes to tools and processes across the Corporate IT organization and Visa
- Evaluate and ensure user readiness
- Conduct impact analysis and change management assessment, including change readiness
- Provide input, document requirements and support the design and delivery of end user training
- Define and measure success metrics and monitor change progress
- Identify, analyze and prepare risk mitigation tactics
- Identify and manage anticipated resistance
- Identify and manage relationships with key stakeholders
- Identify and manage relationships with executive sponsors
- Consult and coach project teams
- Support and engage senior leaders
- Coordinate efforts with other subject matter experts
- Integrate change management activities into project plans
- Track and report issues and action items
- Work with virtual teams located in different time zones and with differing cultures
- Represent the Employee Enablement Solutions team and be a strong, vocal customer and user advocate
- Be a change agent

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it, you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the  standard working hours in future based on the business requirements

We are looking for a talented Commercial Data Analyst to join our established team, focusing on leveraging our group-wide CRM platform, DealCloud (internally referred to as OneView). As a key member of the team, you will play a crucial role in optimizing our user interactions and leveraging our CRM platform (DealCloud) to drive business growth. The ideal candidate possesses a strong analytical mindset, excellent communication skills, and a deep understanding of CRM solutions to enhance user engagement and maintain data quality within the platform.

Responsibilities:

CRM Strategy Development

• Collaborate with cross-functional teams to design and implement effective CRM strategies aligned with business objectives.
• Analyze user trends and behavior to identify opportunities for CRM system enhancement.

Platform Management

• Contribute to the administration and maintenance of the CRM platform.
• Customize and configure the CRM system to meet specific business needs.
• Ensure data accuracy, consistency, and security within the CRM database.
• Ongoing management of predefined data points within the system to ensure all mandatory data is up to date.

Data Analysis and Reporting:

• Utilize data analytics to derive insights into user behavior, preferences, and trends.
• Generate regular reports to assess the performance of CRM initiatives and recommend improvements.
• Accountable for completing data hygiene tasks and related processes.

User Training and Support:

• Conduct training sessions for users on effective utilization of the CRM system.
• Provide ongoing support to users, addressing queries and troubleshooting issues.
• Ensure clear lines of communication to users to advise of updated data requirements in the client lifecycle and errors in data.

User Engagement Enhancements:

• Collaborate with commercial team to develop targeted user engagement strategies.
• Implement automated workflows and communication processes to enhance user interactions.                

Tasks (What does the role do on a day-to-day basis)

• Support Senior Business Analyst in management and hygiene of DealCloud data.
• Support users with data queries and the overall use of DealCloud from a commercial perspective.
• Completing data quality checks and implementing pre-defined processes.
• Work with the wider business to build relationships with users and promote best practice of DealCloud. 
• Responsible for maintaining relationships with key stakeholders across the broader group to support improvement and growth in system capability, reporting business needs to OneView Manager and technology owner.
• Responsible for developing standard communication to users to advise of updated data requirements in the client lifecycle and errors in data.

• Disseminates lead within other markets to the Sales person responsible in a timely manner
• Input all data gathered from telephone conversation into the Sale and Catering system
• Ensures to follow-up bookings based on the cut-off dates
• Prepares and submits regular special reports as may be required by the Director of Sales

• Provides applicable product standards on the Report based on the Business Rules, using the SGS proprietary processing software- eTrade and other similar or related references
• Issues CoC’s based on Business Rules and conformity assessment instructions.
• Formulates Product Instructions based on product safety and performance standards
• Attends to all other operational concerns regarding Report issuance which needs technical and experienced opinion.
• Review the quality of the information and completeness of the documents and ensures that it is correctly indexed in the system.
• Review the file administration and standards of the Reports to be issued
• Provides timely and effective responses to the network in relation to inquiries concerning essential product requirements, standards, and service request inquiries.
• Participates in the comprehensive investigation and evaluation of files with standards disputes.
• Sends inquiries to the affiliates or Contract Management Offices (CMO) for additional information.
• Escalate cases of non-response status or high-risk disputes to Supervisor or Management.
• Prepares the PCA Position Paper to present the detailed basis for Standard selection and other evaluation activities.
• Actively attends and participates in team and company meetings/assemblies
• Performs duties or other responsibilities which may be assigned by the Management
• Assist in the maintenance of the Company Quality Management System and the Certification Center’s compliance to the TIC-CBCA Code of Practice and relevant standards (e.g. ISO 17020, ISO 17065)

As a Business Development Manager at QIMA, your primary responsibilities will include:

• Client Portfolio Management: Develop and manage your own client portfolio, typically consisting of companies involved in the import and export of consumer goods globally.
• Prospect Acquisition: Utilize various methods such as cold calling, networking, referrals, and participating in fairs and exhibitions to identify and acquire new clients, mainly focusing on Hong Kong & other Far East countries sourcing offices & overseas clients.
• Client Relationship: Nurture prospective clients, maintain consistent and open communication, and successfully close deals.
• Upselling Services: Promote additional services to existing clients to ensure they leverage the solutions provided by QIMA optimally.
• Collaboration: Work in synergy with the Operations and Marketing Teams to drive large-scale projects and increase market awareness.
• Market Analysis: Analyze market trends, establish competitive advantages, and monitor metrics to ensure effective use of analytics in achieving ambitious sales targets.

• Provide quality project management and implementation support to Visa client institutions, processors and third-party platforms in assigned region to ensure client expectations are exceeded.

• Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.

• Coordinate directly with clients to understand product setup requirements and facilitate product installations, conversions and maintenance requests without client impact.

• As a subject matter expert, acquire and maintain a deep understanding of supported services to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.

• Be the voice of the customer - Represent clients’ feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.

• Prepare and maintain detailed project scope documents, project plans, status reports, and issue log.

• Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics, Teams and SharePoint.

• Build and enhance positive working relationships with key Visa client institutions, technology providers and internal stakeholders.

• Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.

• Proactively identify opportunities and implement recommendations to increase service quality and efficiency. 

• Work independently with minimal supervision for own assignments and must be able to take the initiative to resolve challenging and complex problems within the established deadlines.

• Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services.

• While the role is based in Pasay, you will be providing services to clients across the Asia Pacific region.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Get to know our Team:

This role will be primarily focusing on the intricate backend services for driver partners along with aspects of merchant vendor management. We are a team that: 

• Celebrates strong collaboration and support and mutual respect. 

• Is passionate about creating and ensuring value for our driver and merchant partners. 

• Strives to do excellent and meaningful work with the clarity of thought, creativity and effective execution. 

• Helps influence the overall operations efficiency of the company, especially involving that of our driver and merchant partners. 

Get to know the Role:

As Senior Manager, Vendor Management, you will lead our efforts to drive operational excellence through strategic outsourcing and vendor partnerships. Your role will focus on enhancing performance, optimizing costs, and ensuring the quality of services received from third-party vendors and business process outsourcing partners. You will play a critical role in shaping our outsourcing strategy, managing our vendor portfolio, and ensuring that our partnerships align with our business goals and values.

The day-to-day activities:

• Strategic Leadership and Oversight: Develop and implement a comprehensive outsourcing and vendor management strategy that supports the organization's objectives. Oversee all aspects of our BPO and vendor relationships, including selection, negotiation, performance monitoring, and relationship management.

• Performance Management: Establish performance metrics and service level agreements (SLAs) to ensure vendors meet or exceed expectations. Conduct regular performance reviews and implement improvement plans as necessary.

• Risk Management: Identify potential risks associated with outsourcing and vendor partnerships. Develop and implement risk mitigation strategies to protect the organization's interests.

• Cost Optimization: Drive cost-efficiency initiatives through effective negotiation, contract management, and ongoing vendor evaluation. Ensure that outsourcing arrangements deliver value and support the organization's financial goals.

• Collaboration and Communication: Work closely with internal stakeholders to understand their needs and ensure vendor services align with these requirements. Foster strong relationships with vendors and act as the primary point of contact for all vendor management issues.

• Compliance and Quality Assurance: Ensure all vendor partnerships comply with legal, regulatory, and organizational standards. Oversee quality assurance processes to maintain high service standards.

• Innovation and Continuous Improvement: Identify and leverage opportunities for innovation and process improvement within vendor services. Stay abreast of industry trends and advancements to maintain a competitive edge.

We are looking for a skilled Accounts Payable Officer to be responsible for processing all invoices received for payment and for undertaking the payment of all creditors in an accurate, efficient and timely manner.  Accounts Payable Officer is essential for ensuring accurate financial record-keeping, maintaining strong vendor relationships, optimizing cash flow, supporting financial reporting and audits, and driving operational efficiency and cost control within the organization. Their role is integral to the overall financial management and success of the organization.

Job Responsibilities:

1. Process outgoing payments in compliance with financial policies and procedures
2. Perform day to day financial transactions, including verifying, classifying, and recording accounts payable data
3. Reconcile the accounts payable ledger to ensure that all bills and payments are accounted for and properly posted.
4. Verify and investigate discrepancies, if any, by reconciling vendor accounts and monthly vendor statements
5. Facilitate payment of invoices due by sending bill reminders and contacting clients
6. Generate reports detailing accounts payables status
7. Understand expense accounts and cost centers
8. Understands compliance issues around accounts payable processes (W-9, sales tax, etc.)
9. Various administrative tasks, including mailings, typing correspondence, report preparation, scanning, etc.

Record to Report (RTR) officer plays a crucial role in ensuring the financial health and reporting of the organisation. Their responsibilities typically encompass a range of tasks covering all Carousell Entities.

You will:

• Support the RTR team in doing the monthly activities including but no limited to accruals, prepayments, fixed assets and lease accounting for all the Carousell entities.

• Ensure accurate and timely recording of financial transactions specifically during finance month-end closing and related to RTR activities

• Prepare monthly account schedules and reconciliations

• Communicate financial information and updates to finance controllers across Company entities

• Address inquiries and provide clarification on financial matters related to RTR activities

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Collections Sepcialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Calling members following up on unsettled payments or bills 
• Updating information in the system regarding members 
• Sending sales invoice via email to members regarding unsettled bills 
• Processing payment through phone calls 

Job Description 

• Provides customer support through different communication channels (Phone, email, chat). 
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• At least 6 months of work experience in collections, billing, or any related field.
• Must have email experience
• BPO experience is a PLUS
• Good verbal and written communication skills
• Willing to work in Buendia, Makati
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

Responsibilities & Duties
 

Technical Performance

• Produce and deliver accurate financial reporting that align with the business’s weekly and monthly deliverable requirements and fiscal calendar.
• Prepare and maintain complex financial models particularly to support the annual planning process.
• Assist in the development of the annual plan/budget with various key stakeholders.
• Complete monthly analysis of actual SG&A costs and provide explanations for variances to Outlook/Plan. Support the month end close process performing reconciliations, ensuring accuracy of financial transactions, maintain and adjust for accruals and prepayments.
• Develop and improve consolidated reporting.
• Perform ad-hoc strategic and financial analyses and research assignments.
• Other ad-hoc tasks as and when they are required.

Customer Focus

• Provide exceptional customer service by delivering a service that meets and exceeds customer expectations
• Work with stakeholders to maximize opportunities, minimize expenses and achieve operations and SLA/KPI targets

Policy, Process & Procedures

• Contribute and execute continuous improvement efforts in areas such as reporting, forecasting, and budgeting activities 
• Create & update DTPs for new and existing processes. Ensure all approved DTPs are stored in the central repository site
• Ensure compliance with agreed KPI's/metrics for business performance
• Ensure full compliance with Sarbanes Oxley controls and AECOM Internal Audit requirements

Participate and contribute to the success of both internal and external audits

Qualifications & Requirements

Minimum Requirements:

• Bachelor’s Degree in Accounting
• CPA Certification is an advantage
• 4+ years of experience in a medium or large size company
• Experience with large company ERP systems – i.e. Cognos, TM1, Hyperion, Oracle etc. 
• Working knowledge of US GAAP, IFRS, and other accounting standards 
• High proficiency in Excel; experience involving extensive work with complex spreadsheets.
• Working knowledge of MS Office
• Experience with PowerBI, Tableau, or similar reporting tools is considered an asset.

Attributes: 

• Ability to actively engage stakeholders to ensure processes are executed consistently. 
• Team player, with a proactive self-starter approach and proven organizational skills with the ability to handle multiple tasks simultaneously.
• Ability to work in a high-paced environment with a sense of urgency and strong prioritization skills.
• Works independently as well as part of a team, demonstrating a willingness to collaborate with colleagues at various levels of seniority, including very senior stakeholders, on a variety of initiatives.
• Possesses functional expertise and deep business acumen in their business unit, service line or discipline.
• Strong analytical skills and the ability to interpret financial data.
• Professional and diligent with excellent attention to detail.
• Strong English written and verbal communication skills.

This role is responsible for managing simple finance-related queries via calls, chat, and emails and should be able to manage several conversations at once, while still providing the best possible support to our customers using English language.

• Answer finance-related queries via calls, chat, and case management tool based on standard operating procedures and methodologies.
• Provide guidance to AECOM employees in submitting requests in the case management tool.
• Audit assigned invoices and expense reports in compliance with policies and procedures.
• Perform assigned processes including but not limited to preparation or reports, reconciliation of designated accounts, and managing aging within the assigned functional areas.
• Cooperate with senior Finance team members on more complex queries or requests to obtain the resolution.
• Communicate the final resolution to the requestor as per agreed SLA.
• Identify areas for process improvement.
• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

Course Hero is growing our global team of tutors! Course Hero is hiring experts in a wide variety of subjects who want to leverage their knowledge to answer text based questions and support our community of 20+ million students.

As a tutor on Course Hero, you will choose the subjects in which you want to answer questions. You will then select questions and provide text based answers and explanations to students who need help better understanding the questions, topics, and subjects they are studying.

The benefits of being a tutor on Course Hero include:

• Earn $$$: Tutors earn $2-$15 per question and top tutors can earn $1,500+ per month (earnings vary depending on the number of questions answered, subject category, question difficulty, answer quality, and other factors).
• Work when you want: All questions and answers are text based, so no audio or video is required. This means tutors can answer questions anytime and from anywhere. Tutors can also choose how many questions they want to answer.
• Help students learn: By sharing guidance and expertise, tutors empower students to learn more effectively, and by doing so, feel more confident and prepared both in school and after graduation.
• Build your resume: Tutors can feature their tutoring experience on their resume. Whether you’re looking for your first job or your next job, tutoring is a great way to show that you’re growing and developing your knowledge.
• Sharpen your expertise: Whether you’re a professional, recent graduate, or current student, being a tutor and answering questions will sharpen your expertise and strengthen your skill set.

Course Hero is growing our global team of tutors! Course Hero is hiring experts in a wide variety of subjects who want to leverage their knowledge to answer text-based questions and support our community of 20+ million students.

As a tutor on Course Hero, you will choose the subjects in which you want to answer questions. You will then select questions and provide text-based answers and explanations to students who need help better understanding the questions, topics, and subjects they are studying.

The benefits of being a tutor on Course Hero include:

• Earn $$$: Tutors earn $2-$15 per question and top tutors can earn $1,500+ per month (earnings vary depending on the number of questions answered, subject category, question difficulty, answer quality, and other factors).

• Work when you want: All questions and answers are text-based, so no audio or video is required. This means tutors can answer questions anytime and from anywhere. Tutors can also choose how many questions they want to answer.

• Help students learn: By sharing guidance and expertise, tutors empower students to learn more effectively, and by doing so, feel more confident and prepared both in school and after graduation.

• Build your resume: Tutors can feature their tutoring experience on their resume. Whether you’re looking for your first job or your next job, tutoring is a great way to show that you’re growing and developing your knowledge.

• Sharpen your expertise: Whether you’re a professional, recent graduate, or current student, being a tutor and answering questions will sharpen your expertise and strengthen your skillset.

We are looking for experts in:

• MATH: Calculus, Algebra, Geometry, Math, Statistics and Probability
• SCIENCE: Nursing, Health Science, Biology, Chemistry, Organic Chemistry, Physics
• ENGINEERING & TECHNOLOGY: Chemical Engineering, Civil Engineering, Electronics, Electrical Engineering, Industrial Engineering, Mechanical Engineering, Computer Science
• BUSINESS: Financial Accounting, Accounting, Managerial Accounting, Marketing, Business, Economics, Human Resource Management

 and many more!

Course Hero is growing our global team of tutors! Course Hero is hiring experts in a wide variety of subjects who want to leverage their knowledge to answer text-based questions and support our community of 20+ million students.

As a tutor on Course Hero, you will choose the subjects in which you want to answer questions. You will then select questions and provide text-based answers and explanations to students who need help better understand the questions, topics, and subjects they are studying.

The benefits of being a tutor on Course Hero include:

• Earn $$$: Tutors earn $2-$15 per question and top tutors can earn $1,500+ per month (earnings vary depending on the number of questions answered, subject category, question difficulty, answer quality, and other factors).

• Work when you want: All questions and answers are text-based, so no audio or video is required. This means tutors can answer questions anytime and from anywhere. Tutors can also choose how many questions they want to answer.

• Help students learn: By sharing guidance and expertise, tutors empower students to learn more effectively, and by doing so, feel more confident and prepared both in school and after graduation.

• Build your resume: Tutors can feature their tutoring experience on their resume. Whether you’re looking for your first job or your next job, tutoring is a great way to show that you’re growing and developing your knowledge.

• Sharpen your expertise: Whether you’re a professional, recent graduate, or current student, being a tutor and answering questions will sharpen your expertise and strengthen your skillset.

We are looking for experts in:

• MATH: Calculus, Algebra, Geometry, Math, Statistics and Probability
• SCIENCE: Nursing, Health Science, Biology, Chemistry, Organic Chemistry, Physics
• ENGINEERING & TECHNOLOGY: Chemical Engineering, Civil Engineering, Electronics, Electrical Engineering, Industrial Engineering, Mechanical Engineering, Computer Science
• BUSINESS: Financial Accounting, Accounting, Managerial Accounting, Marketing, Business, Economics, Human Resource Management

 and many more!

Commercial and Money Movement Solutions (CMS) provides industry-leading implementation and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. The team provides implementation support to financial institutions and their corporate clients who utilize a suite of CMS products and capabilities to simplify critical processes that businesses perform daily. 

Technical Solutions Consultants are the face of Visa’s support organization to Visa’s clients and represent these clients internally to business, product, and technology teams. You will need to have a strong collaborative mindset, strong technical aptitude along with executive level written and oral communications skills. In addition to these skills, the Consultant will need to have strong analytical skills and is required to become technical knowledge expert to multi-functional business teams around them.

This role will handle difficult and complex product issues and be responsible for the resolution of issues that are escalated into the Technology organization. This position is an individual contributor role, which forms a part of a larger team.

You will be accountable for supporting clients in Asia Pacific, including Japan, for all CMS solutions and be the authoritative subject matter expert. This includes managing the operational side of the client relationship and identifying and enabling the right services and capabilities to drive growth and optimize the client relationship.

In this role, you are expected to:

• Provide high value customer service support to clients, internally and externally, ensuring customer expectations are exceeded, and be the voice of the client

• Participate in cross functional customer service delivery initiatives across clients and Visa internal teams

• Coordinate internal resources to accomplish client’s and Visa’s objectives

• Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

• Proactively notify clients regarding any widespread or business critical problems with the application, as well as scheduled periodic maintenance outages

• Build and enhance positive working relationships with key clients and internal stakeholders

• Report customer project accomplishments and deliverables to internal stakeholders

• Engage Technology and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

• Educate and train clients on best practices for CMS products

• Represent difficult and mildly complex customer change requests, system or operational requirements. Negotiate and manage expectations internally and externally

• Develop and manage operational initiatives, special projects and client-driven continuous improvement plan

• On call support and possible weekend or holiday hours 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The global HR team at Avaloq counts about 50 Avaloqers located in all key Avaloq locations in Europe and APAC. We are all focused on supporting Avaloq’s growth and success through meaningful and impactful people initiatives. As the global Head of Talent Acquisition you will be joining the Global HR Leadership Team and reporting directly to the Head of HR. As part of the leadership team you will not only drive the agenda for Talent Acquisition but also support the strategy, the development and the transformation of the entire HR Function.

We are seeking an experienced Head of Talent Acquisition to lead and oversee the talent acquisition strategy and initiatives cross our global organization. Reporting directly the Head of Human Resources and leading a team of Talent Acquisition Specialists you will play a crucial role in shaping Avaloq’s workforce by attracting, engaging and retaining key talents.

Your key tasks

• Develop and Execute Talent Acquisition Strategy: Design and implement a comprehensive global talent acquisition strategy aligned with the company's objectives, growth plans and location strategy.
• Team Leadership and Management: Lead, mentor, and develop a small high-performing talent acquisition team across different regions, ensuring alignment with company goals and values.
• Employer Branding and Candidate Experience: Develop an Employer Branding strategy and drive initiatives to enhance employer branding and create a positive candidate experience throughout the recruitment process.
• Global Recruitment Operations: Take charge of the entire recruitment lifecycle, exploring avenues for automation, digitization, and streamlining. Enhance our model of hiring manager self-managed recruitment process and establish clear service levels for Talent Acquisition, encompassing sourcing, screening, interviewing, and onboarding, to boost efficiency, efficacy, and minimize time-to-hire.
• Business Partnership and Collaboration: Increase business partnership of the Talent Acquisition team by positioning TA as a strategic advisor to business leaders on talent-related matters. Providing insights, market intelligence, and best practices to help inform hiring decisions and optimize recruitment strategies. Collaborate closely with internal stakeholders, including HR Business Partners, hiring managers, and senior leadership, to understand talent needs and align recruitment efforts accordingly.
• Metrics and Analytics: Establish key performance indicators (KPIs), utilize data and analytics to track recruitment metrics, measure the effectiveness of talent acquisition efforts, and identify areas for improvement.
• Diversity, Equity, and Inclusion (DEI): Champion diversity, equity, and inclusion initiatives within the talent acquisition’s remit, ensuring diverse candidate slates and promoting an inclusive hiring culture.
• Vendor Management: Develop a strategy on external recruitment vendors, manage relationships with external recruitment agencies, technology vendors, and other partners to support recruitment efforts globally.
• Compliance and Legal Considerations: Ensure compliance with relevant employment laws and regulations across all regions and provide guidance on best practices in recruitment.
• Continuous Improvement: Solicit feedback from business partners on their recruitment experience and use this feedback to continuously improve Talent Acquisition processes and services. Stay abreast of industry trends, best practices, and innovative recruitment technologies to drive continuous improvement and innovation in talent acquisition processes. 

The successful candidate will be part of the dedicated Loan Services team in Manila supporting all aspect of loan administration and operations for a European client.  Responsibilities include

• Asset onboarding including review and analysis of loan documentation
• Accurate inputting and processing of all relevant loan information into the loan administration software
• Day-to-day asset management including booking cash or accrual transactions, making payments, and performing daily position and cash reconciliations
• Lifecycle support of loan trades from the time the trade is posted until settlement including the prioritization of trades that need to close
• Responsible for daily settlements of bank loans, including interfacing with ClearPar, Brokers, Agents, and Trade Counterparties  
• Timely resolution and escalation of all inquiries and issues related to loan processing
• Liaising and coordinating with external clients and internal client services teams to ensure timely responsiveness and resolution to inquiries
• Liaising and coordinating with external third parties such as other Loan Administration team, Borrowers, Lenders, Trustees and Agent Banks
• Review and distribute loan reports as agreed with clients
• Follow established procedures related to loan documentation/processing activities and make recommendations to support process improvement and risk management
• Demonstrate a sound level of understanding of products and processes, both within Loan Services and other IQEQ related services
• Demonstrate a sound level of understanding of how duties relate/integrate with others in the team and closely related teams in IQEQ
• Demonstrate product and technology proficiency

Annotation drives AI’s capabilities

Industries across the board are embracing AI, and the backbone of this revolution is accurate data labeling. Annotation Experts are not just regular performers; they are meticulous specialists ensuring the highest quality of data markup. As AI continues its upward trajectory, these experts lay the groundwork, paving the way for more reliable, responsible AI models.

Responsibilities:

• Quality assurance: review and verify the work done by regular performers; suggest improvements for better annotation quality
• Instructional guidance: formulate clear, effective task instructions for Tolokers
• Training creation: develop training tasks that guide Tolokers towards excellence

Our ideal candidate:

• Has great command of English: advanced (C1) / proficiency (C2) / native level
• Has a keen eye for detail: precision is paramount in data labeling
• Is a dedicated performer who recognizes the importance of even routine tasks

• Be part of a significant project for a leading technology company, making a substantial impact on the future of AI
• Enjoy the flexibility of a part-time, remote role that accommodates your schedule
• Try your hand at an AI project and enrich your portfolio with new experiences

Primary Duties & Responsibilities · Lead and develop a high-performing team supporting Account/s and provide exceptional quality assurance services to WNS clients · Driving people development by aligning to the Quality DNA program · Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management via Six Sigma & Lean Deployment · Drive SLA adherence / Customer CTQ by ensuring all parameters are met and corrective and preventive actions are taken · Redesign & deploy sampling and stratification strategy based on Compliance checks , Financial processes (volume & Value mix ) Errors, Customer priorities & Agent performance · SLA baselining, predictive SLA monitoring & reporting · Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement · Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits · Digitalization of Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism & control framework · Provide meaningful business insights to all stakeholders; in-depth statistical analysis, defects, exceptions and trends leading to performance enhancement & client experience · Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential) · Foster a spirit of continuous learning & collaboration across teams

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The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
 

About the team:
The Global Integrity Client Experience (CX) team provides support to Treasury/Finance clients to assist them with the day to day management of the our Treasury platform called, Integrity.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provides in-depth product support to FIS clients by resolving incoming inquiries via email

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Other related duties as assigned.

What you will need:

• Must have at least 3-5 years of experience working on Application Support roles for Treasury Management System.

• Extensive background with Treasury process (Front Office, Middle Office, Back Office.

• Must have Bachelor's degree minimum requirement for education. Background on Business Administration, Financial Management, Computer Science is preferred.

• Strong analytical, organizational and time management skills

• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

• The ability to work independently

• You are an excellent communicator and strong problem-solver

Added bonus if you have:

• Knowledge of FIS products a plus or background using Integrity (FIS Proprietary system for Treasury Services), or other Treasury Systems (SAP TRM, Guava, Kyriba etc).

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Flexible working arrangement at the onset of joining with 1x a month onsite work in Makati

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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About the Role

Job Title: Delivery Driver
Reports to: Business Development and Supply Chain Director
Salary: 16,300
Work Schedule: Monday - Saturday

Summary:

• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Assisting with loading and unloading items from vehicles.
• Accepting payments for delivered items.
• Providing excellent customer service, answering questions, and handling complaints from clients.
• Adhering to assigned routes and following time schedules.
• Abiding by all transportation laws and maintaining a safe driving record.