• Generate and capitalize on new sales and business opportunities in order to meet required revenue targets within defined areas of responsibility.
• Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
• Meet assigned sales targets as set by the Business Director and Business Manager.

The Protocol Specialist ensures that our front-line services run without disruptions. This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Compiles product checklists based on our client’s specifications and our inspection requirements, while making sure that all specs are in their corresponding sections.
• Ensures that when protocols are finished they’re delivered to our inspectors the day before they visit the factory with an inspection.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

* Conduct corrective and preventive maintenance of telecom equipment of Wireless/Wireline/Transmission equipment(s) *Conduct and/or reject PAT/HAT/SAT of telecom and allied equipment * To act, correct and close a service restoration as quickly as possible and minimize the adverse impact to the business operation. * To act and close field work orders requested by other groups on daily basis. * Ensures and update inventory and availability of spares * Updating of site information such as; Network Topology, Site Address, Site As-built, etc.) * To utilize and ensure periodic maintenance of test equipment.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

AECOM is seeking for O2C Associate, Billing to be based in Manila, Philippines

At AECOM, we’re delivering a better world. We believe infrastructure creates opportunity for everyone.

Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Job Description: 

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.

• Assigned invoices may range from simple to moderately complex transactions.

• Update client billing information and instructions and billing rates.

• Gather and review backup documentations for billing purposes.

• Perform revenue recalculation steps in Oracle.

• Collaborate with internal and external stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

• Participate in governance meetings with Operations Team and/or clients.

• May perform other O2C related routine and ad hoc tasks as assigned by the Billing Team Leader or Billing Manager.

You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

• Follow departmental policies and procedures and service standards 

• Maintains a clean, safe, hazard-free work environment at all times 

• To report all the maintenance issues on the floor and rooms. 

• Knowledgeable in doing other housekeeping tasks: turndown, midnight duty and houseman runner 

• Must be able to complete a housekeeping project within a timeline 

• To report any discrepancy and always follow the DND procedure. 

• To ensure all the Guest Room Amenities are replenished when required. 

• To report Mini bar items consumed by guest while servicing the room 

• To report and surrender all Lost & Found items in the room 

• Update room status accurately  

PROVIDE GUESTROOM EXPERIENCE THAT MEETS GUESTS’ EXPECTATIONS 

• Consistently offer courteous, professional, efficient and flexible and engaging service 

• Able to provide guest request, respond to guest queries on a timely manner 

• Knowledgeable in doing other housekeeping tasks: turndown, midnight duty and houseman runner 

• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Supervisor if no immediate solution can be found and assure follow up with guests. 

• To report any suspicious or strange behavior from a Guest or Employee. 

OPERATIONAL REPONSIBILITIES 

• To keep all keys and mobiles signed out in a secure manner and return them at the course of duty 

• Maintain proper usage of cleaning supplies and equipment 

• Report lost and breakage  

• Follow all safety, emergency and sanitation policies 

• Return and properly tag all lost and found articles in the Housekeeping Office  

• Able to attend / complete monthly training hours goal / target 

• To complete special project within a timeline 

About the job

The Loyalty Communications Specialist is responsible to use the IKEA business priorities, knowledge of range and markets to optimise loyalty development and performance across all functions in the Philippines. The Loyalty Communications Specialist is responsible to support the development of the loyalty program now & in the future thereby securing a high level of performance in the Philippines. By using data and insights from competence tools, the Loyalty Communications Specialist participates in developing a strategic approach to initiatives, tools and reporting methods used to unleash potential across the country.  Loyalty Communications Specialist will deliver trainings and knowledge transfer relating to IKEA Family Club in Ikano Retail.

Your assignment

• Responsible for the conceptualization of communications / content for IKEA FAMILY and småles members (to ensure they visit IKEA stores more frequently and buy more) and delivery of these communications to members.
• Secure that all loyalty communications content created by IKEA is compelling, meaningful, relevant, and creative executions are integrated, consistent and of high quality, delivering on set campaign objectives that secure alliance with IKEA brand values within visual and copy identity guidelines.
• Working closely with the Loyalty Manager, Commercial Activities, IKEA Food, Local Marketing Managers, and country marketing team to plan a loyalty communications calendar/brief as a base to develop communications materials for IKEA FAMILY and småles members.
• Responsible for conceptualizing aligned loyalty communications content that supports external comms campaign or collection launches, Loyalty campaigns for points/voucher redemptions, IKEA food and product offers for members for the country.
• Conceptualization of quarterly content and development of creatives for two editions of the småles newsletter (i.e., Bug News and Bug News Lite) for the country.
• Responsible for conceptualizing Club exp communication, community management and members acquisition and engagement.
• Contribute to the development of Loyalty Programme and other admin tasks:
• Provide support to the Local Marketing Managers with ad-hoc ideation of the småles initiatives to recruit more loyalty members, increase visits, and improve member engagement.
• Feedback on effectiveness of the country’s current CRM programme and share ideas with the Loyalty team and Local Marketing Managers to support future developments.
• Contribute to the accuracy of the loyalty budget, expense admin and monthly reconciliation with finance, etc.
• Responsible for securing partnerships with other brands for the IKEA FAMILY loyalty programme that benefits our members.
• Database preparation: For CRM365 -prepare ad hoc marketing lists in Click Dimensions or extract out for DM and SMS. For Legacy CRM -Extract leads from CRM, clean up the list before upload into Cheetah, send to vendors for DM and SMS blast.
• Work with Regional Loyalty Specialist and IT Operations for local bug fixing deployment and onsite testing (ad hoc).
• Work with Sales to secure smales merchandise from Children's range (4 times/year).
• Answering queries from CCC and CR in case of escalation. For Legacy CRM: support in crediting points in CRM system (ad hoc).
• Other administrative tasks: submit monthly liability report, send IKEA FAMILY batch card (2x /month), manage IKEA FAMILY voucher stock (only in Legacy CRM).
• Work on other tasks and projects as assigned that will contribute to the development of IKEA retail operations (i.e., global, regional, country, or local initiatives).
• Support building the sustainability perception via IKEA Family members.
• Support the Regional Loyalty Roadmap

You will work in the Client Solution and Integration Architecture team, within the Product & Technology Organization. The mission of the department is to design and manage the End to End Architecture of the Solutions for Banks worldwide, which will adopt an Avaloq based outsourcing services portfolio. The team is composed of senior Business / IT / Enterprise Architects with a strong focus on customer facing activities, including consulting, solutions definition and documentation.

Your key tasks 

• Work as Solution Manager with the objective of defining the most effective solutions for banks in terms of architectural patterns, functional modules, 3rd party products integration, standards, investments, process and technology, to support the enterprise business strategy, ensuring that architectures excellence and banks needs are balanced
• Be responsible and accountable to write the Solution definition documents for the running change or transformation projects for the Avaloq Clients. Document client architectures using Enterprise Architecture tools. Support cost estimations and offering activities
• Collect, analyze and maintain client requirements and translate them into Information system or service solutions. Drive solutions selection according to the following criteria: cost efficiency, competitiveness of offering, improve STP and Back Office efficiency, adherence with company strategic objectives, reduced complexity
• Assist Avaloq clients with consulting mandates on Solution Architecture topics
• Bring a High-Level perspective into the functional or system analysis, during feasibility studies, solution definitions and projects
• Support project managers in planning the solution aspects of large transformation programs, including cost estimations
• Support Avaloq management in strategic decisions and promote the latest architectural principles throughout the organization

Proper handling of customer queries as well as on time response to incoming requests. Ensure service level agreements on timeliness and accuracy of postings are met / exceeded. Continuously find ways to drive efficiency and effectiveness by suggesting and implementing process improvements and best practices.

 - Accurate and timely maintenance of customer and vendor data
- Issuance of Intercompany and Adhoc Billing
- Timely bank reconciliation and clearing of incoming payments
- Proper and timely posting/clearing of customer payments against remittance details
- Analysis and timely disposition of outstanding receipts posted as ""On Account"" to customer subledger and consistent follow up with Local counterpart for missing remittance details
- Manages all order requests from creating of Customer contract, sales orders, delivery note and generates billing/invoice
- Provides support to team members for any query or issue related to their process.

 - Graduate of  Finance or Business related bachelor's degree.
- Typically 3-4 years of professional experience especially in the field of order to cash processes.
- Team player, hardworker, and pleasing personality.
- Detail Oriented with strong analytical and communication skills
- Preferably one or more years of work experience in a BPO/SSC set-up
- Must be knowledeable in MS Office and SAP
- Can work independently or under minimal supervision

Intermmediate MS Office (Pivot, VLookup, CountIFs, etc.)
SAP User (1-2yrs)

ABOUT US

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalised service and our in-depth knowledge of the markets we serve. 

HEADLINE

Are you ready to join a vibrant travel promoter company that embraces the beauty and excitement of Florida's most breathtaking destinations? We are seeking a highly motivated and results-oriented Sales Development Representative to join our dynamic sales team. You will be part of a mission to create unforgettable travel experiences by offering a wide range of vacation packages that showcase the best of Florida. If you have a passion for travel, excellent communication skills, and a knack for building connections, we want you on our team!

This is a full-time role, on roster shift.

This is an office-based position in central Cebu City. 

The expected start date is March 2024. 

ABOUT THE ROLE

As a Sales Development Representative, you will play a crucial role in identifying and engaging potential clients, building relationships, and closing deals. Your primary responsibility will be to generate leads through various prospecting techniques, conduct sales calls, deliver persuasive sales presentations, and utilize effective negotiation strategies to close deals. Additionally, you will be comfortable requesting credit card information to finalize sales transactions. Your exceptional communication skills and ability to create a sense of anticipation will contribute to our customers' unforgettable vacation experiences.

RESPONSIBILITIES

• Lead Prospecting and Outreach: Utilize a variety of lead generation techniques to identify potential clients and initiate contact. Craft compelling email outreach campaigns to generate interest and establish connections.
• Sales Calls and Follow-ups: Make outbound sales calls to engage with leads, set up meetings, schedule appointments, and conduct follow-up calls to ensure a smooth sales process.
• Sales Presentation: Prepare and deliver engaging sales presentations to prospects, effectively communicating the benefits and features of our products/services to address their needs and pain points.
• Deal Closing: Utilize effective negotiation tactics, such as shot gun closing and TO (takeover) closing, to successfully close deals and achieve sales targets.
• Credit Card Pulling: Confidently handle the final steps of the sales process, including requesting and securing credit card information to complete sales transactions while maintaining a high level of professionalism and trust.

• Proven experience in lead generation, sales prospecting, and outbound sales calls.
• Excellent communication skills, both written and verbal, with the ability to craft compelling email campaigns and deliver persuasive sales presentations.
• Strong negotiation skills and the ability to close deals using various closing techniques.
• Comfortable with handling credit card information and completing sales transactions.
• Self-motivated and target-driven, with a demonstrated track record of meeting or exceeding sales goals.
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficiency in using customer relationship management (CRM) software and other sales tools.

BSA Solutions, Inc. emphasises in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present,  
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

The primary responsibility of the Facilitator is to provide training on leadership, professional skills, and culture. In addition, the facilitator will be involved in project work related to learning and development as needed.
        
Tasks
• Facilitates leadership, professional skills and culture content to employees at all levels in the organization.
• Manage the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results.
• Helps the organization improve overall performance/effectiveness/communication management by developing people skills and providing learning opportunities.
• Identifies new development topics and methods through benchmarking, networking, participating in conferences, workshops, programs and researching best practices.
• Participates in cross-functional teams. Provide expertise, recommendations and updates from a learning and development perspective.
• Acts as the resident expert on training and development and policy owner for all training compliance and training/learning systems.
• Assists with making changes to documents using appropriate procedures for document control.
• Provides timely input to training coordinators and management regarding training needs or changes.
• Uses best business practices and organizational development tools to drive positive change management.
• Functions as training and development leader (train the trainer). Promotes training best practices with other departments.
• Communicate and coordinate with corporate training group.
• Collaborate with various departmental leadership teams to determine and develop quality metrics in an effort to track and report on new hire and current employee performance and efficacy.
• Assists in developing core curriculums and make recommendations regarding improving curriculums, reduce redundancy, and ensure that the training is value added.
• Research or develops teaching aids such as training handbooks, multimedia visual aids, computer tutorials, reference works that may enhance current training procedures and provide value to our employees.
• Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers.
• Participates and presents at meetings with internal and external representatives. Often responsible for leading a cooperative effort among members of a project team.
• Provide translation assistance for learning programs as needed.
• Assist with various projects as assigned.
• Other duties as assigned.

Qualifications and Requirements
• 6 – 8 years of related experience in Leadership, Professional Skills and/or Culture Training. With a Master’s Degree, 3 years of experience required.
• Fluent in English required.
• Bilingual candidates preferred
• SHRM Certification (SHRM-SCP, SHRM-CP) is desirable, or a plus.
• Strong background within education, training or organization development required.
• Demonstrated effectiveness as a performance consultant, training and development specialist, and instructional designer.
• Effectively build relationships with senior leadership as well as educational institutions, vendors, professional and community organizations, etc.
• Ability to effectively manage multiple projects in a fast-paced environment.
• Excellent computer skills and experience with Microsoft Office Suite.
• Excellent oral and written communication skills.
• Outstanding relationship building and influence skills with clients and colleagues.
• Strong presentation and facilitation skills.
• Solid project management skills.
• Strong analytical and diagnostic skills.
• Ability to work independently and collaboratively with colleagues and teams.
• Solid understanding of online training concepts, materials and issues.
• Demonstrated knowledge and understanding of adult learning principals, methods, theories, concepts and a wide range of training methods, techniques and formats.

The actuarial analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will be responsible for modeling complex problems, reconciling data sets, analyzing trends and summarizing data for review and analysis. The candidate will provide analysis, will process and compile data for reporting and analysis through creating queries, views and reports. The candidate will provide support and be part of the US Actuarial team.

Job Responsibilities

• Conduct advanced data analysis and highly complex algorithms
• Interpret data, analyze results and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Have you ever wondered how insurance companies calculate the price of insurance policies?  

The Corporate Actuarial Data & Technology Team is a dynamic, growing team at Arch. This team implements innovative insurance pricing models and analytical tools to improve profitability and growth across a wide range of Property & Casualty insurance products.  

The Data Engineer will implement complex databases and data pipelines that put analytics at the heart of real-time decision-making. They will work closely with leaders across the company on high-profile analytics projects that drive business strategies. They provide technical guidance and ensure the use of sound engineering practices and effective use of resources.  As a key member of the Corporate Actuarial Data & Technology data engineering team, they will advance our implementation capabilities and help our team deliver solutions faster.  

Job Responsibilities

• Work with strategic partners to solve business problems by developing best-in-class data solutions  
• Perform data manipulation using SQL and Python to develop data assets 
• Leverage technology to automate data ingestion, transformation and integration 
• Provide the appropriate level of documentation of sources and technical solutions 
• Evaluate data quality and completeness 
• Build strong partnerships with peers across the organization to support data-related goals  
• Explore new technologies and data sources with curiosity and creativity 
• Identify, design, and implement internal process improvements: automating manual processes and optimizing data pipelines 
• Discover and explore new sources of data with curiosity and creativity 
• Create and maintain optimal data pipeline architecture 

The Business Systems Analyst III is responsible for collaborating with the business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

The incumbent performs a liaison function between the business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals. The incumbent will help populate the roadmap, drive prioritization of the backlog, and ensure stories are detailed enough for development to be planned for.

Job Responsibilities

• Work with the business stakeholders to drive the roadmap and prioritize initiatives.
• Work with the business stakeholders to accurately capture all stakeholder requests and translate them into system specifications which typically include functional, non-functional, user interface, reports and external interface specifications.
• Work with software engineers to ensure that the engineering realization is in accordance with the functionality desired in the roadmap.
• Work with the testers to ensure that all software components are tested adequately and participates in Quality Assurance testing as the IT workload requires.
• Provides guidance to stakeholders on what functionality is possible and in what sequence of delivery.
• Manages requirements risks by proactively tracking and communicating issues, and devising methods to mitigating them.
• Liaise with other project and program areas to coordinate interdependencies and resolve issues.
• Analyzes, maps, and communicates current state and future state business processes.
• Supports stakeholders in the resolution of in-depth user questions and issues.
• Maintains a working knowledge of new technology and business analysis standards & practices.
• Collaborates with IT management to define and develop documentation & business analysis artifact standards, guidelines, processes, and templates.

This role is primarily responsible for the development of visual communications, visual strategy execution of complex project requirements, and delivery of appropriate creative design concepts for internal and external presentations and campaigns across print and digital platforms. This includes the overall layout, design, and production activities and contributing to the development of new concepts, graphic standards and templates, and improved processes and workflow system.

• Manage end-to-end graphic design production efforts including graphic design of qualifications, proposals, presentations, marketing collaterals, and reports.
• Execute design concepts to support marketing campaigns and social media campaigns
• Lay out bid documents, capability statements and other work winning materials
• Design executive presentations, infographics, invitations, conference, event materials, brochures, interactive PDFs, video contents, and other printed collaterals for internal and external use
• Manage the upload and maintenance of the project and staff photography library
• Research and develop new ways of presenting our brand
• Create and edit materials for large events and campaigns
• Manage AECOM’s internal photography library. Images are obtained through royalty-free purchase, company’s image collection, and/or creation of original artwork
• Apply technical knowledge and work with senior members of the team in managing complex projects and developing process improvement and initiatives
• Assist the Team Lead in managing team workload and performing quality checks on output of junior members of the team prior to submission to stakeholders and clients
• Address critical and unique issues, identify risks, and propose ways to prevent occurrence of similar issues and concerns
• Lead and support key projects and provide guidance and technical expertise to junior members of the team

Responsibilities

• Understand applicable Acts, Regulations, Notices, Circulars, and Guidelines to address client’s queries
• Tracking of work items and monthly calls
• Drafting of compliance checklists and reports
• Drafting of meeting minutes
• Maintenance of compliance registers
• Drafting of onboarding pack
• Drafting and review of compliance documents
• Assist with routine and ad-hoc administrative tasks

Skills Set

• Highly discreet, organized, and meticulous
• Professional conduct and handle sensitive information with the utmost confidentiality
• Neat, and tidy
• Team player

As a Marketplace Content Associate, you will report directly to the  Marketplace Quality Associate Manager. You will perform content moderation in all areas related to marketplace quality across all countries where Carousell operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.

Responsibilities:

• Perform manual moderation functions for incoming ads / users  from different sources of report.
• Ensure listings and users in our platform are compliant to our policies.
• Identify and act on suspicious or undesirable content or behavior in our platform.
• Perform moderation functions using different tools.
• Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
• Send and Respond to tickets in relation to S&Q iniatives, fraud, disputes, account enforcement, and respond to authorities.
• Respond to escalation from different channels in the organization

Job Family Group:

Worker Type:

Posting Start Date:

Business unit:

Experience Level:

Job Description:

What is the role

The role of the Team Lead is to manage multidisciplinary team of engineering staff for complex business deliverables.

The Team Lead will also provide end-to-end Digital and Data remote support for the asset from Design, Drawing and Document management, Data (including Computerized Maintenance Management System and Connect Application Portfolio) and Digital.

-    Pillar 1 Design

-    Pillar 2 Drawing and Document Management

-    Pillar 3 Data including CMMS and Connect Application Portfolios (CAP)

-    Pillar 4 Digital

The TAO teams support partners from Contracting and Procureme, Integrated Gas & Renewables & Energy Solutions & Upstream assets & other corporate businesses/functions of Shell. The TAO teams are located across 4 locations: Chennai, Manila and Kuala Lumpur.

What we need from you

Technical Leadership & People Management:

• Lead activities of operational process teams; ensuring transparency and controls for operational delivery of the 4 pillars

• Sets priorities, develops the team, maintains the interface with asset representation and supports issue resolution within team and in partnership with Senior Team Lead and/or Operations Lead as needed.

• Lead, motivate, and inspire immediate team to deliver exceptional results, sharing/replication of best practices.

• Lead key projects and drive a continuous improvement culture within the team by increasing team productivity and efficiency year on year e.g., leaders standard work, daily huddles, ESSA.

• Coach, develop and leads a team of 10-12rontline staff and take a lead role in active development of approaches and processes for data and drawing management.

• Manages HSSE performance of team, including delivery of activities / products that protect HSSE delivery within Assets.

• Support competency development of the staff

• Inspire and develop the staff throughout the team.

• Create and foster a strong team spirit.

Operational Delivery

• Ensure that the team delivers on time, with required quality control and continuous improvement.

• Perform regular quality checks and actively monitor progress.

• Maintain high staff utilization & productivity.

• Ensure the teams are compliant with applicable process standards, guidelines, and applicable local requirements.

• Support the recruitment and onboarding activities.

• Develop and maintain work instructions, quality plans, training & marketing materials.

• Ensure that the trained resources are effectively deployed & the KPIs & deliverables are closely monitored & improved.

• Ensure that billing, time-writing, and expense claims are executed in a timely manner.

• Collaborate effectively within TAO & other teams (AME, P&T, IT, FO and other teams).

Provide steer and direction

• Provide clarity and direction to the team using GPA & business plans.

• Coach staff and support their individual development plan (IDP).

• Provide the technical steer to staff for assigned work stream(s).

• Enable the usage of supporting technologies /IT tools.

• Encourage the teams to have a clear asset centricity & delivery focus.

Support Account, Migration & Quality Management

• Support the Deployment and Capability leads in managing various activities related to Accounts, Migrations, QA/QC.

• Support the Process Excellence in various activities to develop technical skills of staff in area of the 4 pillar.

Ensure Compliance

• Ensure that activities are executed in line with Shell’s policies and standards. (Data privacy/protection, HSSE&SP, DEP, AMS processes & others).

• Support timely preparation of TORs for proven work including scoping, FTE estimation & QA/QC.

Dimensions

• The role will be reporting to Operations Lead (OL), who in turn will be reporting to Operations Lead (OM) for respective AMS Bucket.

• Manage complex, diversified projects requiring cross-discipline collaboration.

• Take lead in delivering activities for the Asset related to all portfolios under the Asset

• Manage stakeholders, namely various business partners in Downstream-Manufacturing, Integrated Gas & Renewables & Energy Solutions & Upstream assets & other corporate businesses/ functions as well as internal peers & Extended Leadership Teams.

Key Experiences and Qualifications:

• University Degree (preferred) in relevant engineering discipline with 8 plus years of work experience in Maintenance, Production Operations & Engineering in Oil & Gas/ Petrochemicals, or any equivalent Industries.

• Experience in leading a team in a virtual environment. A track record in building and sustaining team.

• Experience of implementing change & continuous improvement projects.

• Able to demonstrate in depth technical knowledge & required skill sets for the role (as per TAO competency framework).

• Able to proactively manage stakeholder expectations and experience in working across different cultures.

• Solid experience in Project management & Team Performance Management.

• Knowledge in managing data using various CMMS tools, design and revision of P&ID. Knowledge in implementation of digital tools

• Competitive applicants will have a proven track record of delivery in Asset and/or Project leadership.

• The team leads needs to be a self-starter, taking initiatives and work without close supervision.

• Due to multiple/conflicting priorities, candidate needs to be strong in prioritization, managing stakeholder expectations and be resilient under pressure.

• Should be able to guide the team and steer them through the tough/demanding situations and able to contribute hands on.

• Sound understanding of business / process workflow and having mature mindset to deal and behave under tough / challenging situations.

• Passionately invest in coaching to enhance teams’ performance and capability for future roles. Hold honest performance conversations and intervene to address patterns of underperformance.

• Keep the team highly motivated and energized. Take proactive and reactive measures in resolving Ethics & Compliance, ER / IR issues.

An Inclusive & Progressive Place to Work 

• To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.

• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

-

DISCLAIMER:

A SNAPSHOT OF YOUR ROLE

• Build and maintain scalable, high-performing web applications using Angular.
• Collaborate with UX/UI designers to translate designs into web elements.
• Work closely with backend developers to integrate RESTful APIs.
• Write reusable, efficient, and clean code.
• Keep up with Angular updates, best practices, and relevant technologies.
• ⁠Perform complex product analysis as well as development duties that may include significant research and analysis.

A BIT ABOUT YOU

• Bachelor's or master’s degree in computer science or related field
• At least 3-5+ years of experience working as an Angular Developer (preferably Angular 7+) or other JavaScript frameworks
• Knowledge of web technologies like HTML, CSS, and JavaScript
• Familiarity with RESTful services and API integration

Join the A-Team and experience the A-Life!

POSITION DESCRIPTION

Team Leader (Onsite)

Uptown Site, Taguig City, Philippines
Reporting to: Operations Manager

We’re an award-winning global outsourcer providing contact center and back-office services on behalf of our global clients. As a Team Leader, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

• Team Leaders will have Leads Verification Specialist to handle.
• Responsible to handle day-to-day performance of the agents.
• Perform assigned functional tasks within the team, demonstrating expertise and setting a standard for quality and efficiency.
• Handle critical assignments and serve as a backup resource during operations demands, ensuring continuity and smooth functioning of operations.
• Need to work closely with the Illion clients along with the Operations Manager and will be providing feedback on daily performance and make recommendations for improved performance.  
• Assist in the training and development of team members to enhance their skills and productivity.
• Manage performance of all staff through weekly coaching and monthly performance review.
• Manage attrition by ensuring proper and constant guidance and development of every staff in the team.
• Maintain team’s growth and progress by consistently monitoring performance, reinforcing quality, acknowledging strengths and addressing areas of opportunities.
• Ensure individual and team's adherence to the policies and procedures of the program and of the company; sanctions are applied for non-adherence.

A BIT ABOUT YOU

• Bachelor’s Degree graduate.
• Should have background on financial accounts.
• Professional experience as a Team Leader in a call center environment.
• Must be a strong and clear communicator.  Need to be hands on leader and motivator that drives results.
• Excellent problem-solving skills and decision-making skills.
• Ability to adapt to changing priorities and work effectively under pressure.
• Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner.
• Cognitive and critical thinker
• Strong work-ethic and a positive attitude along with a desire to build a top performing team.
• Accuracy and attention to detail
• Full-time position

WHAT SUCCESS LOOKS LIKE

• High customer / client satisfaction
• Excellent feedback from customers / clients
• Achievement of KPIs
• Above average employee satisfaction results
• High performing team and team members

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

Join the A-Team and experience the A-Life!

Job Description

The Company Nurse’s role is designed to provide health care to employees. Its objective is to provide education and training programs to employees about health and wellness.

A SNAPSHOT OF THE ROLE

Clinical

• Takes vital signs of a patient employee who come for consultation such as taking their temperature and blood pressure, monitor and record their health condition.
• Assist the Doctor during consultation hours
• Prepares and administers first aid medicines to patient employee to treat them of his illness
• Administers first aid treatment on illness or accident before referring the employee to the hospital for further medical treatment
• Plans and recommends sufficient stocks of first-aid medicines and reasonable acquisition of necessary medical equipment and kits on a regular basis
• Coordinates with emergency personnel and hospital and other if emergency hospitalization is needed
• Provides health counseling on patient employee’s health needs as necessary
• Conducts home visit as necessary
• Observes patient confidentiality at all times

Reports

• Sends clinic report to patient employee’s supervisor and/or manager after every clinic visit
• Maintains and updates database of medicines procured and dispensed and ensures no discrepancy
• Maintains and updates report of sickness and injuries in the workplace
• Maintains, updates, and sends trackers and reports on a regular basis
• Prepares and submits Government mandated reports such as but not limited to WAIR, AEIDR, AMR

Administrative

• Updates patients' profile by recording the diagnostic treatment performed to ensure precise patient treatment and medical record.
• Conducts in-depth investigation reports in support to employees' claims on cases of work-related injuries.
• Verifies the authenticity of submitted medical documents
• Assists other Compensation and Benefits personnel in doing and managing administrative works and other company related clinical duties.
• In charge of site implementation of the Company’s health and wellness programs
• Ensures the strict implementation and adherence to the Code of Conduct and other corporate policies
• Performs other duties and functions that may be assigned from time to time or as needed

As Company Nurse you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data privacy

A BIT ABOUT YOU

• Excellent in customer service. Energetic and results oriented.
• With at least one year experience as company nurse in office setting.
• Able to solve problems and work under minimal supervision.
• Articulate and friendly with a professional demeanor.
• Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma in Nursing
• Must be a Registered Nurse.
• Must have updated Basic Life Support and First Aid Training.
• Must have OHNAP and BOSH Training
• Must be computer literate.   

WHAT SUCCESS LOOKS LIKE

·       Excellent feedback from employees, guests, and visitors.

·       Achievement of KPIs.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

Cindy Ilagan will provide

Join the A-Team and experience the A-Life!

The Instructional Designer is responsible for the development, implementation, and evaluation of quality training programs aimed at the promotion and enhancement of the knowledge, skills, and behaviors of the company’s workforce.

An Instructional Designer has the initiative and the ability to create, design, and develop training solutions that address and satisfy business and organizational needs. He is keen on industry trends, understands end-user demands, and foresees incoming business developments.

Join the A-Team and experience the A-Life!

The Instructional Designer is responsible for the development, implementation, and evaluation of quality training programs aimed at the promotion and enhancement of the knowledge, skills, and behaviors of the company’s workforce.

An Instructional Designer has the initiative and the ability to create, design, and develop training solutions that address and satisfy business and organizational needs. He is keen on industry trends, understands end-user demands, and foresees incoming business developments.

Join the A-Team and experience the A-Life!

Overview

The Trainer, Quote Desk has the primary responsibility of supporting the Quote Desk team to evaluate their needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. This includes - but is not limited to – coaching colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects, data collection and analysis. He/She is also expected to prepare accurate quotes for the CW sales team. This is a hybrid role which he/she is expected to do both training and agent role.

Essential Duties and Responsibilities

• Develop a schedule to assess training needs.
• Conduct employee surveys and interviews.
• Consult with other trainers, managers, and leadership.
• Track and compile collected data.
• Conceptualize training materials based on data and research.
• Communicate training needs and online resources.
• Create training strategies, initiatives, and materials.
• Contact and utilize outside vendors and resources for instructional technology.
• Test and review created materials.
• Maintain a database of all training materials.
• Instruct employee training and onboarding.
• Conduct training through new materials.

Join the A-Team and experience the A-Life!

Position: Customer Advocate

Reporting to: Regional Renewals Manager

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Mid/Night Shift

Start Date: ASAP

Company is a global provider of mission-critical, industry-specific software solutions. Our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Our industry-specific solutions, designed to maximize business value and process efficiency, are at the heart of our customers’ operations. Over 10,000 organizations in more than 20 industries across 80+ countries trust company’s solutions at their core to assist with running their operations.

General Job Summary

The Customer Advocate (CA) role is a key contributor on the Renewals team. The Customer Advocate will proactively initiate the annual renewals process and drive all phases of the renewal lifecycle. This includes leading the renewal sales process with key stakeholders by facilitating the preparation, delivery and negotiation pricing options, revising assets, obtaining quote/PO approvals, and filing appropriate paperwork.

The CAs role is to drive and manage the renewal pipeline. Additionally, the CA works directly with the Renewals Analyst (RA) to ensure timely and efficient renewals processing, while working cross-functionally with Business Leaders and Account Management to solicit updates and feedback on deliverables related to renewals processing closures.

The CA is also expected to gain a understanding of their customer base’s pain points and how company can bring them additional value and modernize their business by utilizing the Sales & Support Team and identify internal opportunities where applicable.

What your responsibilities are:

• Provide full range of customer service to assigned clients by phone or email. Full range of customer service includes handling of incoming calls and outgoing calls. The offered customer interaction should be of highest quality, accurate, polite, and competent.
• Customer care representatives work duties can as well include data entry to clients’ programs and other tasks. The data entry tasks should be made on account ownership, precise, and without mistakes.
• Additional responsibilities may be added as the needs of the business change and expand.
• Be receptive to feedback and coaching from Team Leaders and other customer service representatives. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
• Help to keep motivation high by being supportive to your colleagues
• Meet, and exceed targets set by your operations for different clients/projects.
• Propose ideas for continuous improvement.
• Meet or exceed all attendance minimums.
• Be actively involved in problem solving and propose improvements to processes.

You will be successful if you have:

• A positive can-do attitude.
• Have very good interpersonal skills (both written and oral)
• Take ownership for quality, competence, and commitment.
• Be highly motivated and prepared to work hard.
• Have high personal energy and enjoy a lively environment.
• Be highly flexible and welcome change/improvements.

Knowledge and Skills Required:  

• At least 2 years of customer service experience, preferably someone who’s handled customer escalations
• Strong ability to negotiate solutions and offers to customers
• Computer and tech savvy; Working experience using Salesforce is an advantage
• Excellent understanding of the US or North American culture and customer – demonstrate the ability to empathize and connect with the customer
• Excellent written and verbal English communication skills; ability to hold and lead a conversation
• Strong analytical and organizational skills
• Demonstrate the grit to be part of a growing team and recognizes opportunities to move up and contribute to a bigger role later on

Join the A-Team and experience the A-Life!