• Oversee the performance and effectiveness of the WFM Command Center
• Lead and develop Command Center associates
• Work with contact center leaders to ensure agent adherence and/or conformance to schedules
• Provide ongoing operational analysis of contact center operations, while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by key business indicators (cost, abandon rate, service level, occupancy, etc.)
• Work with the contact centers, Technology, reporting and other teams to provide analytical support and recommendations for staffing resources to meet objectives such as service levels, occupancy, cost per call, etc.
• Partner with WFM planners to ensure schedules meet performance and business needs
• Utilize Workforce Optimization software to manage performance across multiple sites and lines of business
• Monitor Workforce Management tools real time to maintain service level data
• Analyze call center performance history to determine optimum off production activities as well as shrinkage and occupancy goals
• Analyzes daily call trends and alerts Workforce Management Analyst to needed staffing updates
• Responsible for daily, weekly and monthly call center reports which highlight call center performance (Call Volume, Service Level, Average Handle Time, Abandon % and Average Speed to Answer)
• Evaluates daily call trends
• Designs/creates various databases for staffing and analysis
• Creates reports utilized by Customer Service for staffing/productivity measurements
• Identify areas of operational development and engage in projects to continually adapt to the changing needs of our business and people, to deliver best in class WFM support.
• Identify what resources are required to implement parts of projects
• Effectively use project plans to focus work and ensure deadlines are met
• Ability to work flexible shift to occasionally attend meeting with employees and worldwide clients

Other duties as assigned

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Do you want to work with some of Australia's best financial planning businesses?
• Embark on a fulfilling and engaging career.
• Earn from 45K or depending on experience + Generous benefits + personalized learning and development.

This is a dayshift, full-time role with weekends off.

ABOUT BSA

We are a talent outsourcing company with offices in the Philippines. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace, we are a family. We create a satisfying work environment, one that you'll look forward to coming to every day — a place where the best and brightest minds meet to build a community of successful companies.

ABOUT THE CLIENT

5 ELK creates an awesome working environment for people who are serious about their careers and committed to providing exceptional customer service.

ABOUT THE ROLE

We are currently seeking an experienced Accountant (AU Taxation) to join our talented team. You will play a key role in managing the Australian taxation requirements for our clients.

Responsibilities

• Preparation and Reconciliation of Business Activity Statements (BAS) and Instalment Activity Statements (IAS) for clients.
• Completion of annual tax returns and financial accounts for individuals, sole traders, partnerships, trusts, and companies.
• Ensuring compliance with Australian taxation laws and regulations.
• Assisting with year-end tax reporting and financial statements.
• Other ad hoc tax-related duties as required.

• Bachelor's degree in Accounting or related field.
• 2+ years of experience in Australian taxation and compliance.
• Knowledge of XERO required.
• Professional qualification such as CPA or CA is preferred.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Proven ability to work independently and manage deadlines.
• Excellent communication and interpersonal skills.

Our Client, 5 ELK benefits:

• Fixed Dayshift Schedule and Weekends Off
• Australian Holidays off and get to enjoy Christmas and New Year
• Competitive Compensation Package
• HMO with 200k benefits, plus 1 dependent when you start
• Monthly Awards and other Incentives
• Company Events and Employee Wellness Programs
• Personalised learning and development program
• Coaching and mentoring by qualified and experienced professionals
• Modern fit-out and workstation

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin, or any of the characteristics protected by applicable law.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Order Tracking Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Monitor the progress of orders through various stages of processing, including order confirmation, packaging, shipping, and delivery.
• Utilize company-specific tracking systems or software to maintain real-time visibility of order statuses.
• Identify and address any discrepancies, delays, or errors in order processing promptly.
• Work closely with relevant teams to resolve issues and prevent future occurrences.
• Maintain accurate and up-to-date records of order information, including tracking numbers, delivery dates, and customer details.
• Generate reports on order status and performance metrics as needed.
• Assist customers with inquiries related to order status, tracking information, and delivery schedules.
• Handle customer concerns or complaints related to order tracking with professionalism and empathy.

• at least 6 months experience in order tracking, logistics, or a related field.

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Problem-solving and analytical skills.
• Ability to work independently and collaboratively in a team environment.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

The Telephone Operator  is the heart beat of the hotel operation. The position is responsible in processing all external and internal calls either by redirecting calls or assisting the caller. The Telephone Operator will take ownership of the callers’ requests, issues, concerns and ensure follow up according to the hotel’s standards. Telephone Operator serves as a liaison for guests requiring information relating to all aspects of the hotel. Telephone Operator maintains the hotel’s telephone system and assisting all external and internal guests in operating the telephone system.

What you will be doing:

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.

General Accountant

Are you a dynamic and results-driven professional with a passion for finance and accounting in the hospitality industry? We are looking for you!

What you will be doing:

Reporting to the Chief accountant, responsibilities and essential job functions include but are not limited to the following:

• Assist the Chief Accountant in the preparation of any and all reporting and analysis requirements regardless of reporting frequency including daily, weekly, monthly, quarterly, annual and ad-hoc. This includes postings of vouchers.
• Ensure information presented in all reports is accurate and reflective of actual business transactions.
• Ensure all reports are prepared on a timely basis meeting all deadlines.

• Assist in conducting surprise spot-checks on General Cashier’s float on a periodic basis.
• Assist in conducting surprise spot-checks on all Outlet Cashier’s float on a periodic basis in addition to spot-check performed by the General Cashier.
• Assist in conducting surprise stock-count inspection in addition to/ during the month-end stock-count conducted by the Cost Controller’s office.

• Assist in the preparation of all groundwork required for all statutory audit and tax/fee requirements.
• Provide assistance during the audit (internal and external) review process.
• Administer all tax filing and government reporting procedures to ensure accurate, timely information is provided in compliance with laws and regulations.

• Maintain General Ledger with journal entries.
• Month end reconciliation of Balance Sheet Accounts.
• Prepare Bank reconciliation of online statements (daily & monthly).
• Preparation of Monthly assigned Journals and allocation of shared expenses among departments.
• Assist in compilation of departmental budget and forecast.
• Maintaining the Fixed asset register.

• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
• To be entirely flexible and adapt to rotate within the different sub departments of the Accounting & Finance Department.
• To be fully conversant with all services and facilities offered by the hotel.
• To ensure all files and reports are properly filed for future reference.
• To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
• To carry out any other reasonable duties as assigned by the Cluster Director of Finance and Business Support

Outlet Cashier

As an Outlet Cashier, you will be responsible for providing excellent guest service and maintaining the overall efficiency of set standards for the function.

What you will be doing:

- Settling guest check/billing by cash/cards

- Maintain the cash register by accurately counting the cash drawer at the beginning and end of each shift, ensuring that it balances with sales transactions.

- At the end of the shift, reconcile the cash register, prepare a daily sales report, and assist with closing tasks.

- Drop the cash in the Finance office, each envelope will be checked by the General Cashier

- The redeemed gift certificate should be attached to the relevant guest check and secured in the drop safe with the shift cash drop.

- At the end of each shift, cashier should place the cash sales for the shift in a remittance funds envelope. The front of the envelope should give a clear breakdown of the money being remitted and all envelopes should be deposited into the Cash drop safe

The Food & Beverage Server will provide our Guests with warm and efficient service within our Food & Beverage Outlets. Taking food and beverage orders, offering suggestions and ensuring the quality of our products is outstanding are some of the key components of this role. Responsibilities and essential job functions include but are not limited to the following:  

• Consistently offer professional, friendly, warm and engaging service.

• Demonstrate a complete understanding of outlet policies, procedures and service standards.

• Have full knowledge of the menu and beverage lists in your outlet, as well as all other promotions taking place in the Hotel.

• Have knowledge of all menu items, garnishes, contents and food preparation methods.

• Assist Guests regarding menu items in an informative and helpful way.

• Follow all of safety and sanitation policies when handling food and beverage.

• Report to work on time in a neatly pressed, clean uniform and name badge.

• Understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.

• Attend pre-meal briefing, weekly, and monthly meetings to continually improve the Guests experience.

• Follow all of safety and sanitation policies when handling Food & Beverage.

• Follow outlet policies, procedures and service standards.

• Other duties as assigned.

The Plant Nurse develops, implements and manages the occupational health and wellness program of the Company. He/she provides emergency care of first aid to employees and assists in the implementation of policies and guidelines in safety and health related programs.

I. Employee Health

• Serves as the first-aider to all employees during emergency related cases and ensures the immediate relief of pain and anguish to employees who encounter accidents within the Company.
• Provides basic treatment like dressing, blood pressure reading etc. and responsible for monitoring the health status of the workforce.
• Conducts awareness campaigns and initiates programs on health, family planning, responsible parenthood and family welfare.
• Schedules, manages and ensures employees compliance to annual physical examination. Monitors progress of employees in relation to the APE result.
• Releases Letter of Authorization to accredited Hospital, Philhealth & SSS documents of hospitalized personnel. Evaluates and files the medical certificates and accident reports of employees.
• Coordinates with accredited hospital and assists HR in evaluating new hospital accreditation.
• Facilitates pre-employment medical exams. Endorses and gives clearance of new hires ready to on-board with the approval of the company doctor.
• Maintains and updates employee health records.
• Reviews and verifies all medical and hospitalization payments and reimbursements of employees and forwards to HR for processing.
• Conducts risk assessments on health and personnel safety.
• Prepares all health and safety reportorial requirements of all related government agencies
• Conducts visitation of partners who are hospitalized.
• Assists the company doctor in the performance of his/her duty. Assists In the fitness and health evaluation of personnel.
• Implements and manages the vaccination program of the company which includes dependents of personnel.
• Monitors, maintains and responsible for requesting company medicines and clinic supplies. 
• Proposes activities and programs related to occupational health and wellness of the company

II. Company Programs/Initiatives

• Assists in the documentation and effective implementation of GMP procedures and guidelines concerning health.
• Participates in programs involving improvements and innovations in areas of quality, efficiency, proficiency, safety, sanitation, food safety, environment, waste reduction, sustainability, social responsibility and all other activities of the company.
• Checks compliance of subcon employees to the annual physical examination.
• Assists the Safety Committee of the company and Task Force Integrity
• Performs other tasks as may be directed by immediate superior.

This is not your typical Project manager role. Working as Project Manager for IQ-EQ will require you to have a womb to tomb mastery of project management methodologies to be applied to ongoing initiatives in IQ-EQ to ensure predictable and successful delivery. You won’t just be taking down the minutes of the meeting because you will need to have the vision and a thirst for change, transformation and continuous improvement.

Project Management is not an easy job, therefore we need someone who is expressive and vocal in identifying and mitigating risks, directing the project and all stakeholders involved to successful delivery while maintaining a good working relationship with all participants.

A proactive team player who initiates improvements at the same time adheres to the team’s standard methodology and governance processes.

Responsibilities (how we will measure success)

• Contribute to strategic growth and operational development of the Firm by managing a suite of projects ongoing throughout the IQ-EQ Group
•  Adhere to the team’s standard methodology and governance processes including use of approved templates and checklists
• Responsible for all aspects of Project Management, including but not limited to; Initiation, planning, design, execution, monitoring and controlling including change control and project closure – ensuring predictable and successful delivery
• Organizing and motivating project teams, directing the project and all stakeholders involved to successful delivery
• Effective and Transparent communications ensuring the flow of information to all stakeholders involved
• Ongoing contribution towards continuous development and improvement of Change Delivery methodologies, templates and checklists

Tasks (what does the role do on a day-to-day basis)

• Define the scope of assigned projects in conjunction with the Project Sponsor
• Devise the overall approach to delivering individual projects, making use of the internal methodology tailoring matrix
• Preparation of project documentation in collaboration with Subject Matter Experts for example:
  • Project Initiation Requests
  • Project Initiation Documentation
  • Product and Work Package Descriptions
  • End Stage reports and Stage Gate Readiness Assessment Documents
  • Test Strategy, Plans and Scripts
  • Closure Reports
• Determine objectives and measures that each project will be evaluated against upon completion and track ongoing progress. Prepare related benefits assessments
• Select, lead and motivate your project team both internally and externally, establishing a team culture within the assigned projects
• Monitoring overall progress and use of resources, initiating corrective action where necessary
• Applying change control processes to control changes to the products ensuring that changes are made only with the agreement of appropriate named authorities
• Managing project risks, including the development of contingency plans
• Reporting through agreed lines on project progress through highlight reports and end-stage assessments, including option papers and recommendations
•  Manage a range of stakeholders from junior to senior level across all locations
• Manage and monitor project budgets to ensure delivered within agreed budget
• Adhere to internal project methodology and governance
• Track all time spent on projects in NetSuite ensuring that resource time is also captured and monitored
• Communication and engagement planning
• Maintaining an awareness of potential interdependencies with other projects and their impact
• Liaise with various departments to ensure Service Transition is successful, including the training team in relation to training needs arising from projects and related solutions
• Production of closure reports, evaluating successes and challenges to enhance learning for your next project – ensure capture of lesson on the team’s central lessons log.

Other

• Support other departments as required within the confines of the Project Manager role
• Undertake any additional reasonable duties as required the Firm

Responsibilities

The Senior Application Developer is responsible for developing, documenting, and supporting internal and client dashboard (standard and complex) using industry standard tools within company’s system. Follow definition of done and process around Azure DevOps. Explore and learn other relevant programming language and application. Interaction with the end user to establish report requirements will be necessary.

Tasks

• Develop, maintain, and perform unit testing of internal reports and Cosmos dashboard (standard and complex).
• Define, execute, and interpret SQL/Snowflake queries. If needed, update data source query based on the client’s requirement.
• Create a conceptual representation of the data in SQL and Snowflake that is useful to Cosmos. Define the structure, relationship, and constraints of data understanding how data should be organized and used in a meaningful way.
• Transfer of pilot data onto portfolio monitoring platform for prospective client demonstrations, identifying the visuals based on the type of data set.
• Follow Definition of Done and process around Azure DevOps.
• Log time entries in NetSuite for BAU, change request, and other development activities.
• Perform Cosmos internal testing to ensure quality and compliance with the wireframe and mapping file.
• Review and create documentation for the onboarding client dashboard.
• Optimize workbook to ensure that best practices are being followed to maintain the performance speed of Cosmos.
• Communicate project status updates and recommendations to project manager, delivery solutions, and application development manager.
• Support client, internal, and BAU request/s.
• Build or maintain flow in Tableau Prep to upload data to SQL Server and Snowflake.
• Collaborate with Delivery Solutions team to understand requirements and translate then into technical solutions.
• Troubleshoot and debug issues and provide timely resolutions.
• Develop demo dashboard, as and when needed.
• Implement new features to existing client dashboard, as and when needed.
• Identify new dashboard features, seek improvement and efficiencies in existing client workbook and process.
• Perform functional, regression, compatibility, performance, and/or security testing when application upgrades to newer version.
• Document any defects or issues found during testing and communicate them to the wider team.
• Lead/support/attend client meeting to understand detailed project requirements, understand business problems and provide recommendation.
• Create and/or maintain internal automation tool.
• Conduct demo and/or Cosmos admin training.
• Provide backup and buddy system to other developer.

Responsible for handling travel service support to clients as well as promoting and cross-selling various travel and tour packages.

The key Accountabilities are, but not limited to:

• Preparation and Delivery of Monthly/Semi-monthly Payroll to all Brands as directed by the Payroll Manager
• Preparation and adherence to Resources Monthly Payroll timetables.
• Preparation and Delivery of all Payroll associated payments as instructed by the Payroll Manager relating to:
• Superannuation
• Workers Compensation
• PAY Summaries
• Payroll Tax etc
• Preparation and Management of all Payroll Reporting Functions for both statutory and Brand requirements
• Preparation for approval within Re:Sources of all Statutory Bodies/Regulation and ensuring future changes are identified and communicated to all Brands and Re:Sources as instructed by the Payroll Supervisor/ FOD/Managing Director.
• Assistance to external and internal Audit requirements as directed by the Payroll Supervisor or Managing Director Resources.
• Assist the Payroll Supervisor / Finance Operations Director/Managing Director for the continued review and make sound recommendation for the improvement of the processes, and procedures of the group

• Ensure prompt resolutions of any account queries and disputes.
• Ensuring all internal record management is maintained to comply with all audit standards.
• Set and communicate clear team direction, creating a motivated and positive working environment within the team.
• Ad hoc projects as required.