The Process Improvement Specialist is a business process improvement role. It is part of the Operational Excellence & Execution (OE&E) team that is part of the Employee Enablement Solutions (EES) team within Corporate IT (CIT). This group champions the technology needs of Visa staff.
This team works with technology and other business partners to provide a center of excellence within the organization to drive efficiency, effectiveness, and an exceptional user experience.
We are passionate about empowering our business users and supporting their success. We are looking for equally passionate people to lead a continuing journey of delivering world class technology, processes, services, support, and experience to our colleagues.
Reporting to the Operational Excellence & Execution Director, this role will work with diverse teams across the Corporate IT Integration Management Office landscape to identify and implement process efficiencies, while contributing to efficient and successful integration of an acquired entities data and end users by driving process automation, improvement, and standardization across all functional areas and across all project lifecycle stages from inception to end-of-life.
This position requires extensive Lean Six Sigma (DMAIC) experience analyzing and creating process flows within the context of cross-functional programs. The successful applicant will also possess excellent leadership and interpersonal skills necessary to influence teams to deliver in a fast-paced and dynamic environment. This position plays a pivotal role to ensure end users can conveniently and effectively execute their responsibilities in the Visa environment.
In addition, this role requires demonstrated experience with process analysis, process design, process flow documentation, process improvement and target operating models. As the Business Process Improvement Analyst, you will actively lead continuous improvement projects using Lean Six Sigma (DMAIC) process improvement methodologies with the output being an optimal future state process and/or target operating model.
We are seeking an experienced Process Improvement Specialist who has a mind for creating metrics, the ability to formulate strategy, and can lead critical continuous process improvement efforts, with the goal of improving both operating and financial performance. This role requires the ability to understand an acquired entities processes and ways of working, operational and technical, to drive an optimal future state, that results in enhanced experiences during and post-acquisition integration.
Essential Functions
Leverage Lean Six Sigma (DMAIC) and other process improvement methodologies to drive process improvement, transformation, and automation through cross-functional collaboration across all areas of the organization.
Cultivate trusted advisor relationships across the Corporate IT Integration Management Office organization and with their stakeholders and customers through demonstrated expertise and action-based leadership.
Prepare and deliver status updates and presentations to internal stakeholders and executive leadership team.
Conduct interviews and facilitate workshops with business stakeholders and acquired entities to formulate strategy, define customer needs, validate requirements and proposed changes to business processes and operating models.
Develop process improvement procedures and monitoring and reporting on process performance and adoption across the organization.
Formulate strategic objectives and appropriate key measurements for initiatives.
Analyze current process standards and metrics to provide solutions for improvements, updating and maintaining documentation on process improvements and performance.
Perform data gathering, root cause analysis, demand analysis, and performance trending to develop appropriate process control changes. Analyze and document dependencies between new and existing processes and identify opportunities for improvements.
Serve as a change agent for transitioning business stakeholders to new ways of working.
Provide education and training on changes, updates, and improvements for guidelines, processes, and procedures to stakeholders and management. Serve as a contributor and advocate for global Lean Six Sigma initiatives and the fostering of a Lean Six Sigma culture.
Identify potential roadblocks/obstacles and escalate issues as needed. Serves as a catalyst for continuous business process improvement, transformation, and innovation.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it, you may be required to work outside of the prescribed work hours. Visa reserves the right to adjust the standard working hours in future based on the business requirements
