Total Number of Openings
1
Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.
Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.
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Global Service Center Overview:
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The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.
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Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.
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Responsibilities for this position may include but are not limited to:
- Attends to/resolves Global Aviation and North America C&I customers’ requests, inquiries and disputes
- Answers calls and responds to emails
- Documents calls and emails in Salesforce (case management system)
- Coordinates with various groups in Commercial Products supporting the Aviation and C&I business in the resolution of cases (ideal number of days to close a case should be between 3-5 working days)
- Performs the necessary analysis and research in resolving difficult and critical cases
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Required Qualifications:
- Bachelor's Degree in any business-related course
- Minimum 2 years work experience
- Good in oral and written communication
- With analytical and problem-solving skills
- Can multi-task and can work independently
- With good attendance record
- Open to be assigned to any shift as needed by the business
- Must be a good team player
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Preferred Qualifications:
- Knowledgeable in SAP and Salesforce
- Experience in phone support function
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Relocation Options:
Relocation will not be considered within Chevron parameters.
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International Considerations:
Selected candidate will work in the Philippines under the local payroll system and benefits.
Chevron participates in E-Verify in certain locations as required by law.