We are looking for a committed and competent IT Service Desk Agent to become the new member of our Global IT Service Desk team in Manila. We are looking for a professional, responsible and self-reliant individual to help our Global IT Service Desk team in Avaloq which requires close collaboration with all IT team members and users worldwide.

Your key tasks 

• Serve as the first point of contact for end users seeking technical assistance over the phone, email, and tickets
• Fixing the problems identified by users
• Capture and conduct progressive incident analysis and remediation of incidents
• Support end users via tickets, phone, email, and remote access
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
• Documentation of systems, procedures and processes
• Processing IT service requests and managing the request fulfillment process 
• Provide accurate information on IT products or services

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

Job Summary  

• To provide and ensure the timely and high quality service and deliverables to the cluster clients for funds and/or corporate clients allocated to you on a regular basis.  

• Concentrates on delivering consistent results by focusing mainly on preparation of core processes, low complex ad hoc work and minimal client requirements.  Performs self-review of core processes to demonstrate self-awareness in gaining productive insights into professional and personal strengths and weaknesses.  

• This entails assisting in all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables.  

• To assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ Philippines Inc.'s policies and procedures.  

Core Responsibilities   

• Responsible for the preparation of Financial Statements with Disclosures and other ad-hoc service requests for funds and/or corporate clients.  

• To ensure all deliverables are timely and accurate   

• Acquiring knowledge of designated clients' requirements and deliverables.  

• Ensure compliance by following procedures and checklists following SSAE and other similar statutory requirements  

• Proactively seeks adequate training, feedback and support in both technical and non-technical aspects of the role  

Tasks & Duties  

Cluster Client Delivery  

• Acquires knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to prepare deliverables.  

• Ensures complete information, data, supporting documents, etc. are received for the preparation of the needed requirements.  To acknowledge or to escalate the completeness of the information, data, supporting documents, etc. to the Senior Accountant.  

• Delivers consistent and quality information within the agreed timeframes.  

• Prepare, complete, and ensure the quality of the assigned clients’ deliverables within the agreed timelines.  

• To be knowledgeable with the components of the reports generated by the appropriate platform/s.  

• To be able to review outputs and all other deliverables prepared.   

• To address review comments.  

• Takes ownership, prepares and replies to cluster/Client/Investor’s queries within 24 hours.  

• Escalates any job-related issues and concerns to the appropriate authorities in a timely manner.  

• Provides support to the rest of the team and other teams, as needed.  

Workflow Management  

• Ensures timesheets are completed daily and accurately filed for all hours worked knowledge and understanding of the clients’ agreements,   

• Sets up, monitors, updates and closes all deliverables via the workflow planner  

Systems  

• Understands and uses best practice on accounting platform/s.  

• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.  

Risks  

• Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors.   

• Reports any breaches, complaints or errors to appropriate authorities in a timely manner.  

• Assists in the preparation of error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error.  

Other

• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.  

• Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner. 

Key behaviours we expect to see :

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: 

• Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm 

• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations 

• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences 

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions 

• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels 

• Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals 

• Manages Conflict - Handling conflict situations effectively, with a minimum of noise 

• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people 

• Organizational Savvy - Manoeuvring comfortably through complex policy, process and people-related organisational dynamics 

Email Account Coordinators work closely with SMEs within the extended Merkle Digital Messaging team to execute end-to-end digital marketing campaigns and provide quality campaign execution service to clients.

Key Responsibilities:

• Drive development of email and production execution, producing timely and accurate campaigns.
• Coordinate internal and external meetings, track open jobs, and drive account management efforts including maintaining responsibility for updating daily campaigns, follow up, and organizing account documentation. 
• Prioritize and manage multiple digital campaigns simultaneously.
• Successfully support activities that drive execution of clients’ marketing strategy.
• Produce error-free work, following standard operating procedures.
• Upskilling in email platform, project management platforms, and other platforms relevant to execution.
• Responsible for campaign monitoring and pulling post-launch campaign metrics.

Reporting Line

• This position reports to the Business Development Manager

Primary Responsibilities    

• Prepares distinct action plans in line with the overall business and sales strategies to ensure a targeted and focused approach that consistently contributes to the overall growth aims of the business
• In-charge of developing new businesses, generating new sales opportunities and managing key accounts in order to meet required revenue targets

Specific Responsibilities   

• In conjunction with overall sales strategy, create sales and business development plans to grow SGS revenue for designated industry, market segment, accounts and/or geographical location
• Conduct market analysis to find out industry needs, pricing and trends to capture business opportunities
• Establish strong market presence through consistent participation in various industry affiliation and events
• Identify, conduct research, plan and contact potential clients to establish new business in order to achieve targeted revenue growth
• Maintain positive relationships with current and potential clients through consistent customer engagement
• Anticipate, identify, and acknowledge client’s needs and pains and translates those into sales opportunities
• Prepare quotation, service agreement, and tender within set deadlines to achieve sales performance targets
• Ensure timely and professional submission of all information and proposals as requested by clients, ensuring follow-up until closure
• Prepare and submit timely and accurate reports of Weekly Activity Report and Weekly Activity Plan
• Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making recommendations to managers
• Monitor customer satisfaction and achieve timely settlement of account receivables with SGS
• At all times, adopt a safe behaviour by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
• At all times, comply with SGS Code of Integrity and Professional Conduct
• Perform other related duties as may be assigned either in contribution to departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Comply with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrate strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, complete required training, intervene in unsafe situations, refuse unsafe work, and comply fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assist other staff members in maintaining readiness to respond to emergencies within the workplace
• Dispose or direct the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Report all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently use all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintain a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintain awareness of the safety and health related hazards and environmental aspects and propose action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participate in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfill the requirements needed in the success of the QHSEE Management System
• Recognize the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Data Engineer will work closely with the rest of the product team and business peers to effectively execute Data project initiatives. This person should be able to deliver in a fast-paced and deadline-driven environment. Along with development, candidate will be responsible for maintenance of the data applications and would be expected to automate the processes with no or minimal human intervention. 

• Managing the day-to-day operations of the Raffles residential business.
• Ensuring the appropriate processes and procedures are in place to address current and future needs of the business.
• Facilitating the consistent application, implementation and improvement of people processes and initiatives to build productivity and performance.
• Producing accurate and detailed submissions, reports, and other property documentation.
• Fostering a culture of inclusion, innovation and service excellence within the Raffles Residential Business.

Local IT Admin Tasks:
•    Assist in filing of documents. 
•    Assist in copying/scanning/printing/tagging/labeling/data encoding. 
•    Assist in transferring equipment from one place to another. 

IT asset tasks:
•    Assist in conducting IT equipment Inventory for disposal 
•    Assist in organizing IT in stock/ obsolete unit per team 
•    Assist in organizing newly delivered/ returned equipment 

Tech tasks:
Technical Support shadowing only:
o    Unit configuration
o    Unit deployment
o    Troubleshooting (Hardware, Software, network connections)
 

The Cyber Security Analyst will play a critical role in safeguarding the organisation's digital assets by monitoring, analysing, and responding to potential cyber threats and incidents. This position ensures the integration and alignment of operational and tactical security measures to support the organisation's strategic objectives. The analyst will collaborate with external security service providers to oversee the effectiveness of outsourced operations, and assist with some local IT support activities. Additionally, the role advises on security improvements, provides technical and security advice to other departments and the local office and maintains up-to-date knowledge of emerging cyber threats and technologies.

JOB SUMMARY:

The Executive Assistant is a key administrative professional who supports the Head of Global Client Delivery – Philippines and will be the point of first contact for executives, managing their schedules, coordinating meetings, and handling correspondence.

As an indispensable asset to executives, they help maintain operational efficiencies, coordinate logistics, and facilitate communication across different departments.

This role demands high professionalism and flexibility, as Executive Assistants will interact with internal and external stakeholders, including other employees, clients, and partners. while maintaining the confidentiality of high-level systems and operations

ROLE AND RESPONSIBILITIES:

• Schedule and coordinate meetings, appointments, and travel arrangements for the executive team.
• Prepare and distribute meeting agendas, summaries, and minutes to ensure effective communication and follow-up.
• Assist with project management tasks, such as tracking deadlines, coordinating resources, and monitoring progress.
• Conduct research and collect/analyze data to support decision-making and provide valuable insights.
• Prepare and edit correspondence, reports, presentations, and other documents as needed, ensuring accuracy and professionalism.
• Maintain databases and records, ensuring they are comprehensive, up-to-date, and easily accessible.
• Manage and prioritize daily workload, effectively balancing multiple tasks and deadlines.
• Handle confidential information with discretion and maintain a high level of professionalism and integrity.
• Perform general administrative tasks, such as answering calls, responding to emails, and organizing files.
• Troubleshoot and resolve office-related issues to maintain a smooth workflow and productivity.
• Provide excellent customer service to internal and external stakeholders, fostering positive relationships and enhancing the overall experience.
• Foster a sense of teamwork and collaboration by promoting open communication and supporting the executive team's needs.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  
 

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 
• Coaching junior associates to help their analytical development 
• Managing a team of at least 3 people to deliver optimal results with a timeline 

This is a hybrid role in mid-shift (3 to 4X onsite). Currently we are at Eton Centris (Just a few steps away from Q Ave MRT station however we are moving to BGC come Q3.

The Risk Compliance Specialist is responsible for evaluating, monitoring, and ensuring compliance with legal and regulatory requirements, industry standards, and internal policies within the organization. He/she analyzes potential risks, develop compliance strategies, and implement measures to mitigate risks and maintain a culture of compliance.

1. Compliance Monitoring - conduct regular assessments to monitor compliance with laws, regulations, and internal policies; identify areas of non-compliance and recommend corrective actions.

2. Risk Assessment - evaluate potential risks associated with regulatory requirements, industry changes, and business operations; develop risk mitigation strategies and action plans.

3. Policy Development - assist in the development, implementation, and maintenance of compliance policies, procedures, and guidelines; ensure that policies are updated to reflect changes in regulations and business practices.

4. Training and Awareness - develop and deliver compliance training programs to employees; promote awareness of compliance standards and best practices across the organization.

5. Investigations - conduct investigations into compliance issues, allegations of misconduct, or breaches of policies; prepare reports on investigation findings and recommend disciplinary actions or corrective measures as needed.

6. Reporting - prepare and submit regulatory reports and filings as required by applicable laws and regulations; maintain accurate records of compliance activities, findings, and resolutions.

7. Audits and Reviews - coordinate internal and external audits and reviews related to compliance matters; collaborate with audit teams to address findings and implement corrective actions.

8. Communication - communicate effectively with stakeholders, including senior management, legal counsel, regulatory authorities, and extern

The Territory Business Manager is responsible for generating and cultivating an increasing loyal customer base for Pilmico Animal Nutrition Corporation through active selling and establishing relationship with the distributors and dealers.  In-charge of translating continuous market share within a specified territory. This position is also responsible for ensuring maintenance of credit terms within the acceptable corporate standards.

DUTIES AND RESPONSIBILITIES:

I. Market Potential

1. Contributes in determining market potential at the territory level thru the conduct of dealer and end-user market reading and profiling of prospective customers

II. Business Plan

1. Implements approved placement strategies for the territory
2. Develops and proposes an overall business approach in an assigned territory to include but not limited to placement and pricing strategy

III. Customer Relations

1. Serves as a link and provides support between customer and the company in all transactions related to order fulfillment
2. Gathers, provides feedback and monitors intervention on customer concerns pertaining to product and services

IV. Sales Operations

1. Verifies all critical information necessary to determine worthiness of a prospective customer prior to endorsement
2. Executes, leads generation and negotiations to prospective customers
3. Plans and executes the territory KRAs in order to grow the business in an assigned territory
4. Helps in managing AR of the territory through effective collection
5. Implements and evaluates effectiveness of defined sales activities in the territory
6. Monitors the services of third party manpower service provider in the technical sales in an assigned territory
7. Assists in providing technical training to third party service provider

V. Other Tasks

1. Participates in current and future corporate initiatives such as PL, PPM, ISO, 5S, ISMS, Branding, CRM, IBP, COMREL, Safety, etc.
2. Participates in projects and improvements on sales and marketing process as may be assigned
3. Performs other work-related tasks as may be assigned from time to time

The Territory Business Manager is responsible for generating and cultivating an increasing loyal customer base for Pilmico Animal Nutrition Corporation through active selling and establishing relationship with the distributors and dealers.  In-charge of translating continuous market share within a specified territory. This position is also responsible for ensuring maintenance of credit terms within the acceptable corporate standards.

DUTIES AND RESPONSIBILITIES:

I. Market Potential

1. Contributes in determining market potential at the territory level thru the conduct of dealer and end-user market reading and profiling of prospective customers

II. Business Plan

1. Implements approved placement strategies for the territory
2. Develops and proposes an overall business approach in an assigned territory to include but not limited to placement and pricing strategy

III. Customer Relations

1. Serves as a link and provides support between customer and the company in all transactions related to order fulfillment
2. Gathers, provides feedback and monitors intervention on customer concerns pertaining to product and services

IV. Sales Operations

1. Verifies all critical information necessary to determine worthiness of a prospective customer prior to endorsement
2. Executes, leads generation and negotiations to prospective customers
3. Plans and executes the territory KRAs in order to grow the business in an assigned territory
4. Helps in managing AR of the territory through effective collection
5. Implements and evaluates effectiveness of defined sales activities in the territory
6. Monitors the services of third party manpower service provider in the technical sales in an assigned territory
7. Assists in providing technical training to third party service provider

V. Other Tasks

1. Participates in current and future corporate initiatives such as PL, PPM, ISO, 5S, ISMS, Branding, CRM, IBP, COMREL, Safety, etc.
2. Participates in projects and improvements on sales and marketing process as may be assigned
3. Performs other work-related tasks as may be assigned from time to time

OVERVIEW:

The Finance Manager is mainly responsible for ensuring effective accounting procedures and for providing accurate financial information of all company transactions.

DUTIES AND RESPONSIBILITIES:

•     Oversee the day to day accounting functions
•     Ensure monthly closing of financial accounts
•     Timely submission of Financial Report to HQ
•     Cash flow management
•     Implementation of policies laid down by HQ
•     Assist in system implementation/changes
•     Handle local tax matters
•     Handles external Audit matters
•     Other tasks that may be given from time to time

Primary Responsibilities    

• Responsible in tax reporting and compliance.
• Leads the tax and regulatory audit.
• Assist in external, statutory & internal audits related to tax and compliance.
• Extends help in completion of Hyperion reporting.
•  
• Tax Reporting and Legal
• Reconciles and prepares the following tax returns and computes tax liabilities prior to payment and electronic filing in  EFPS:
  • Value Added Tax – VAT
  • Withholding taxes (compensation, expanded and final tax)
  • Fringe Benefit Tax – FBT
  • Other tax reports and listings
  • Corporate Income Tax
  • Documentary stamp tax
  • E-submission of tax listings such as monthly alphalist, input VAT & output VAT
• Ensure compliance with annual tax information reporting.
  • Annual Information Returns
  • Annual alphabetical list
  • Inventory List
• Runs and prepares the annual books of accounts submission.
• Perform test of transactions and test or reasonableness
• Assist in responding and acting on letters received from BIR, LOAs, Tax Mapping and government regulatory agencies for queries and assessments.
• Initiates processing of new and renewal application of business permit for all locations and related documents such as barangay clearance, community tax certificate, etc.
• Ensure renewal of tax clearance and other related tax documents
• Files and maintains tax and legal documents and other financial records. To ensure completeness and orderliness based on established guidelines on filing system and retention period.
• Assist in legal document request related to corporate secretary and other bidding requirements of business units.
• Ensure application and compliance with tax treaty applications, tax residency certificate and other tax certifications.
• Lead the VAT refund application.
• Assist in preparing and coordinating with the internal for HFM/Hyperion Group reporting.
• Properly update the BLIKA system – for monthly, quarterly, and annual compliance and risk assessment
• Performs tax risk exposure assessment, including tax planning.
• Coordination with the Regional Tax Director, if needed

Primary Responsibilities  

In-charge for performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures. 

Specific Responsibilities  

• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests, and Analyses and in accordance with the QMS and Safety Polices defined in the Safety Manual. 

• Performs preparation of reagents and test solutions and standardization of volumetric solutions in accordance with the standard test methods. 

• Participates in various proficiency / correlation programs. 

• Operates and maintains equipment used in performing analyses. 

• Reads, understands, and follows proper standard operating procedures 

• Analyzes and interprets standard laboratory test results including statistical quality control charts and uncertainty of measurements 

• Prepares and updates reports related to the analyses performed including statistical quality control charts and uncertainty of measurements for routine tests. 

• Signs worksheet and job instructions. 

• Maintains routine documentation, including worksheets, log sheet entries, sample documentations, etc. Records data precisely and accurately. 

• Coaches lab analysts I, lab technicians, lab aides and OJTs on the performance of test, analyses, and sample preparation. 

• Maintains workplace in a safe and orderly condition. 

• Prepares purchase request for laboratory supplies 

• Requests for cash advance subject to review of immediate superior and approval of Laboratory Operations Manager 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in  meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

You will be part of a well-established international Information Security team focused on Offensive Security activities. As a Red Team Specialist, you will play a critical role in assessing and enhancing our organization's security defenses.

Your primary responsibility is to simulate attacks on the organization's systems, networks, and applications to identify vulnerabilities and weaknesses; document the findings, and work with stakeholders to ensure that any findings are understood and addressed. You will collaborate closely with other security professionals, including Blue team members (defenders) and Cyber Security Operations Center (CSOC) analysts. Together, you will strengthen the organization's security posture. Your role will contribute to the success of the team and will be reporting to the Head of InfoSec Assurance.

Your key tasks 

• Conduct Red team exercises to evaluate the effectiveness of security controls.
• Mimic real-world attacks to identify vulnerabilities and provide actionable recommendations.
• Carry out continuous implementation and testing sophisticated Tactics, Techniques, and Procedures (TTPs) to be engineered as part of the offensive knowledge base (KB).
• Design and implement advanced attack scenarios targeting modern computer networks and cloud environments.
• Contribute to the continuous improvement of the existing offensive knowledge base (KB).
• Execute testing, validation, and verification activities (e.g., field testing, performance testing, etc..) to evaluate and certify the effectiveness and stability of engineered capabilities.
• Collaborate with Blue team members and CSOC team to improve detection and response capabilities.
• Produce reports documenting findings and present them to stakeholders.
• Coordinating the engagement of specialized external companies for penetration tests when these activities cannot be carried out by internal personnel.
• Stay up-to-date with the latest attack techniques and security trends.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering outsourcing through world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for Boldr impact. 

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

Boldr is a mission-driven outsourcing company focused on turning jobs into careers. As the Global TA Director, you'll play a key role in finding the right people who reflect our values and align with our clients, partners, and internal team’s needs.

As the head of Talent Acquisition, you will play a critical role in operationalizing our recruitment efforts to support our rapidly growing organization.  We recognize the necessity of building a robust talent acquisition strategy to fuel our continued success. This role requires a strategic mindset, business acumen, and the ability to collaborate closely with our clients, internal hiring managers, and exec team to realize their immediate and future talent needs.

WHAT WILL YOU DO

• Develop and Implement Talent Acquisition Strategy:
• Understand our global and local needs so you can build and manage an integrated strategy across our distributed geographic locations
• Collaborate with Sales, Clients, & internal hiring managers to identify key hiring needs across various departments and business units.
• Partner as the key service provider to internal stakeholders when defining roles, pooling, sourcing, and moving candidates through the experience while ensuring full transparency and visibility into progress on a role-by-role, region-by-region, and where appropriate, client-by-client basis.
• Keep accurate data on all talent acquisition initiatives. Analyze data and report findings and recommendations to relevant stakeholders.
• Analyze market trends and competitor practices to inform recruitment strategies.
• Relationship and performance management of the recruitment service providers to ensure effective service delivery as-and-when required.
• Forecast talent acquisition needs based on business growth plans.
• Operationalize Recruitment Processes:
• Design, optimize, and implement recruitment processes and workflows to ensure efficiency and effectiveness (use data-driven insights and automation wherever possible).
• Oversee the entire recruitment lifecycle, from sourcing and screening through offer negotiation.
• Own headcount plans to track progress and plan bandwidth of the talent acquisition team.
• Establish metrics and KPIs to track recruitment performance and drive continuous improvement.
• Prepare and present reports on recruitment data, activities, trends, and outcomes.
• Build and Lead a High-Performing Team:
• Develop and mentor TA Leaders providing guidance and support to ensure their success.
• Establish performance metrics and evaluate the effectiveness of recruitment efforts. Measuring TA metrics for monitoring performance (e.g. time-to-hire, source-of-hire etc.)
• Foster a culture of collaboration, accountability, and continuous learning within the talent acquisition team.
• Allocate resources and prioritize tasks to meet hiring demands across the organization.
• Partner with Clients and Internal Hiring Managers:
• Serve as a market expert.  WOW our clients with your knowledge of the market and how we will land the talent they need.  
• Serve as a strategic partner to hiring managers, understanding their talent needs and proactively developing recruitment plans to address them.
• Provide regular updates and insights to hiring managers on recruitment progress, market trends, and candidate feedback.
• Enhance Employer Branding and Candidate Experience:
• Establish an employer branding strategy to attract the right candidates to our openings.
• Enhance the candidate experience to influence Boldr’s brand reputation and increase the Company’s ability to deploy talent within agreed timelines.
• Monitor talent acquisition impacts and adjust methodologies to maintain high success rates.
• Develop and execute initiatives to enhance our employer brand and attract top talent to the organization.
• Ensure a positive candidate experience throughout the recruitment process, from initial contact to onboarding.
• Leverage employer branding efforts to differentiate our organization in the competitive talent marketplace.
• Develop and maintain relationships with universities, professional organizations, and other talent pipelines.
• Establish and manage partnerships with alumni associations, colleges and job boards.
• Participating in and hosting TA events for driving our company’s awareness.
• DEI
• Promote diversity and inclusion in the recruitment process.
• Implement strategies to attract diverse talent.
• Identify essential impact sourcing partners across the globe to help further our mission of community support and empowerment.

WHAT WE’LL LIKE ABOUT YOU

YOU HAVE…

• 8+ years Experience in TA with at least 3 years in a leadership role (Experience in 2+ geos strongly preferred).  
• Experience with high-volume recruitment is required. BPO or Staffing Agency Experience preferred. 
• Proven track record of successfully scaling recruitment efforts in a high-growth environment.  
• A commitment to taking a systems and process-based approach to support our extraordinary growth and scale in a way that makes you a valued, trusted, consultative partner to all leaders who are looking to expand their teams
• Experience managing employer branding initiatives and the full cycle of the talent management process.
• Sound knowledge of various sourcing techniques/tools (e.g. professional platforms, social networks, LinkedIn)
• Ability to thrive in a fast-paced, dynamic environment
• Ability to analyze and make data-driven decisions 
• Ability to influence employees at all levels to support your strategies
• Exceptional relationship building, verbal and written communication skills paired with strong business acumen

WHAT WE’LL LIKE ABOUT YOU

YOU HAVE…

• 8+ years Experience in TA with at least 3 years in a leadership role (Experience in 2+ geos strongly preferred).  
• Experience with high-volume recruitment is required. BPO or Staffing Agency Experience preferred. 
• Proven track record of successfully scaling recruitment efforts in a high-growth environment.  
• A commitment to taking a systems and process-based approach to support our extraordinary growth and scale in a way that makes you a valued, trusted, consultative partner to all leaders who are looking to expand their teams
• Experience managing employer branding initiatives and the full cycle of the talent management process.
• Sound knowledge of various sourcing techniques/tools (e.g. professional platforms, social networks, LinkedIn)
• Ability to thrive in a fast-paced, dynamic environment
• Ability to analyze and make data-driven decisions 
• Ability to influence employees at all levels to support your strategies
• Exceptional relationship building, verbal and written communication skills paired with strong business acumen

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We’re looking for a detail-oriented Accounts Payable Specialist who'll play a crucial role in ensuring the timely and accurate processing of vendor invoices, maintaining positive relationships with vendors, and contributing to the smooth flow of financial operations.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Bill dot com:

• Enter and verify vendor invoices in Bill dot com, ensuring accuracy and completeness of information.
• Utilize Bill.com approval workflow to route invoices for internal review and authorization.
• Manage exceptions and discrepancies, communicating effectively with vendors and internal stakeholders.
• Prepare weekly payment proposals for review by the Accounts Payable Manager.

Accounts Payable Processing:

• Reconcile vendor statements and investigate discrepancies.
• Maintain accurate and organized records of all payables activity.
• Assist with month-end close activities.
• Participate in ad-hoc projects.

Vendor Management:

• Communicate effectively with vendors regarding invoices, payments, and account inquiries.
• Collection of documents for vendor onboarding and importing data into our AP system.
• Assist with updating and maintaining vendor information in Bill.com and internal systems.
• Assist with resolving vendor disputes and issues.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• Minimum of 2 years of experience working as an Accounts Payable Clerk.
• Strong data entry and proofreading skills.
• Attention to detail and ability to maintain accuracy in an environment of fast growth.
• Ability to work independently and manage multiple priorities effectively.
• Positive attitude and commitment to teamwork.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering outsourcing through world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for Boldr impact. 

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

Boldr is a mission-driven outsourcing company focused on turning jobs into careers. As the Global TA Director, you'll play a key role in finding the right people who reflect our values and align with our clients, partners, and internal team’s needs.

As the head of Talent Acquisition, you will play a critical role in operationalizing our recruitment efforts to support our rapidly growing organization.  We recognize the necessity of building a robust talent acquisition strategy to fuel our continued success. This role requires a strategic mindset, business acumen, and the ability to collaborate closely with our clients, internal hiring managers, and exec team to realize their immediate and future talent needs.

WHAT WILL YOU DO

• Develop and Implement Talent Acquisition Strategy:
• Understand our global and local needs so you can build and manage an integrated strategy across our distributed geographic locations
• Collaborate with Sales, Clients, & internal hiring managers to identify key hiring needs across various departments and business units.
• Partner as the key service provider to internal stakeholders when defining roles, pooling, sourcing, and moving candidates through the experience while ensuring full transparency and visibility into progress on a role-by-role, region-by-region, and where appropriate, client-by-client basis.
• Keep accurate data on all talent acquisition initiatives. Analyze data and report findings and recommendations to relevant stakeholders.
• Analyze market trends and competitor practices to inform recruitment strategies.
• Relationship and performance management of the recruitment service providers to ensure effective service delivery as-and-when required.
• Forecast talent acquisition needs based on business growth plans.
• Operationalize Recruitment Processes:
• Design, optimize, and implement recruitment processes and workflows to ensure efficiency and effectiveness (use data-driven insights and automation wherever possible).
• Oversee the entire recruitment lifecycle, from sourcing and screening through offer negotiation.
• Own headcount plans to track progress and plan bandwidth of the talent acquisition team.
• Establish metrics and KPIs to track recruitment performance and drive continuous improvement.
• Prepare and present reports on recruitment data, activities, trends, and outcomes.
• Build and Lead a High-Performing Team:
• Develop and mentor TA Leaders providing guidance and support to ensure their success.
• Establish performance metrics and evaluate the effectiveness of recruitment efforts. Measuring TA metrics for monitoring performance (e.g. time-to-hire, source-of-hire etc.)
• Foster a culture of collaboration, accountability, and continuous learning within the talent acquisition team.
• Allocate resources and prioritize tasks to meet hiring demands across the organization.
• Partner with Clients and Internal Hiring Managers:
• Serve as a market expert.  WOW our clients with your knowledge of the market and how we will land the talent they need.  
• Serve as a strategic partner to hiring managers, understanding their talent needs and proactively developing recruitment plans to address them.
• Provide regular updates and insights to hiring managers on recruitment progress, market trends, and candidate feedback.
• Enhance Employer Branding and Candidate Experience:
• Establish an employer branding strategy to attract the right candidates to our openings.
• Enhance the candidate experience to influence Boldr’s brand reputation and increase the Company’s ability to deploy talent within agreed timelines.
• Monitor talent acquisition impacts and adjust methodologies to maintain high success rates.
• Develop and execute initiatives to enhance our employer brand and attract top talent to the organization.
• Ensure a positive candidate experience throughout the recruitment process, from initial contact to onboarding.
• Leverage employer branding efforts to differentiate our organization in the competitive talent marketplace.
• Develop and maintain relationships with universities, professional organizations, and other talent pipelines.
• Establish and manage partnerships with alumni associations, colleges and job boards.
• Participating in and hosting TA events for driving our company’s awareness.
• DEI
• Promote diversity and inclusion in the recruitment process.
• Implement strategies to attract diverse talent.
• Identify essential impact sourcing partners across the globe to help further our mission of community support and empowerment.

WHAT WE’LL LIKE ABOUT YOU

YOU HAVE…

• 8+ years Experience in TA with at least 3 years in a leadership role (Experience in 2+ geos strongly preferred).  
• Experience with high-volume recruitment is required. BPO or Staffing Agency Experience preferred. 
• Proven track record of successfully scaling recruitment efforts in a high-growth environment.  
• A commitment to taking a systems and process-based approach to support our extraordinary growth and scale in a way that makes you a valued, trusted, consultative partner to all leaders who are looking to expand their teams
• Experience managing employer branding initiatives and the full cycle of the talent management process.
• Sound knowledge of various sourcing techniques/tools (e.g. professional platforms, social networks, LinkedIn)
• Ability to thrive in a fast-paced, dynamic environment
• Ability to analyze and make data-driven decisions 
• Ability to influence employees at all levels to support your strategies
• Exceptional relationship building, verbal and written communication skills paired with strong business acumen

WHAT WE’LL LIKE ABOUT YOU

YOU HAVE…

• 8+ years Experience in TA with at least 3 years in a leadership role (Experience in 2+ geos strongly preferred).  
• Experience with high-volume recruitment is required. BPO or Staffing Agency Experience preferred. 
• Proven track record of successfully scaling recruitment efforts in a high-growth environment.  
• A commitment to taking a systems and process-based approach to support our extraordinary growth and scale in a way that makes you a valued, trusted, consultative partner to all leaders who are looking to expand their teams
• Experience managing employer branding initiatives and the full cycle of the talent management process.
• Sound knowledge of various sourcing techniques/tools (e.g. professional platforms, social networks, LinkedIn)
• Ability to thrive in a fast-paced, dynamic environment
• Ability to analyze and make data-driven decisions 
• Ability to influence employees at all levels to support your strategies
• Exceptional relationship building, verbal and written communication skills paired with strong business acumen

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Job Summary: 

You will be responsible for managing the performance of the delivery staff in such a way that quality, productivity, billing/FTE, cost of delivery performs best in class for the sector managed. 

You will support the development of strategic relationships with clients, monitor current service levels as well as support further business development opportunities with those clients. 

Take lead and sponsor group and local initiatives that promote employee engagement and efficiency. 

Drawing on your existing extensive experience you will create and maintain a positive and professional environment that motivates team members to learn and develop thru regular, frequent, and transparent communication. 

Responsibilities (how we will measure success) 

• Have a strategic view of business requirements.  

• Drive transformational changes were required to achieve Front Office/Client specific requirements.  

• Manage local delivery team, business performance management, and productivity. 

• Work with remote teams / other offices to deliver client and internal requirements. 

• Warrant appropriate atmosphere, culture in the office. 

• Reporting to the Country MD and functional relationship with finance, compliance, and sales. 

• Deadlines and client milestones are met at all times. 

• Responsible for the quality control in the entire delivery function on the basis of quality assurance standards set by the functions, internal audit, and compliance. 

• Ensure that the functions’ knowledge sharing task, as well as the standards for methodology and boilerplates, are implemented and sustained. 

• Actively participate in account management teams to drive quality deliverables of large clients. Ensure that resource capacity and demand in quantity and skills are matched. This is both real-time and forward-looking for recruitment purposes. 

The T&E Analyst is an integral member of the US Reinsurance Finance team and supports Arch’s T&E policies, system and processes. The T&E Analyst is primary responsible for auditing of expense reports, providing user support by resolving user requests and ensuring adherence with Arch’s T&E Policies.  The T&E Analyst assists in the communication with Concur users and provides assistance identifying payment discrepancies, past due balances and performing reconciliation between user account balances in Concur with company credit card statements. Ability to understand and uphold the policies set forth in Arch’s T&E Policies is essential. The ability to maintain confidentiality of user personal & financial data is required.

• Liaise with Shared Services Teams (T&E) on daily activities while acting as point of contact.
• Perform audits of expense reports to proactively identify issues and ensure compliance with Arch’s T&E policies across numerous geographical locations. Assist users with issue resolution where necessary.
• Manage and timely resolve user questions, using internal ServiceNow ticketing system, on expense report payment policies, procedures and system processes, promoting a positive user experience.
• Ensuring the accurate submission of expense reports in Concur by communicating and assisting users on how to properly use Concur’s Expense system.
• Support local Concur teams and reporting requests from other internal customer.
• Update process documentation and user guides as necessary. Communicate best practices and lessons learned on common user/system errors.
• Provide support to members of Finance as needed.

The Underwriting Assistant is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will review, input reinsurance submission data, set up the Property pricing models, create a comparison to the expiring contract wording, and document files in the directory after business is bound. Communication with the underwriters is essential. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

The catastrophe modeling analyst is responsible for collection, organization, scrubbing, interpretation, analysis, documentation and dissemination of cat modeling exposure and results. The candidate will process insured exposure schedules to ensure data integrity through queries, views and reports.

• Interpret data, analyze results and provide ongoing reports
• Develop and implement data cleansing techniques and strategies that optimize workflow efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze and interpret trends or patterns in exposure and loss data sets
• Filter and scrub data, evaluate for performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities