Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.

The Nitty Gritty

We have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

Role Overview and Objectives

The Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely manner

The core objectives and responsibilities of the Service Desk Analyst include:

1. Ensure the best service for every request

2. Adhere to the prescribed process and procedures

3. Manage self-performance and support the team

Responsibility

The Service Desk Analyst is responsible for:

· Maintain professionalism in all customer interactions, including escalations

· Address every request with an appropriate response (resolve or re-assign)

· To manage customer-related incidents ensuring a speedy resolution within the SLAs

· To assist the Field Technicians and NT Engineers in troubleshooting and resolution of problems

· To Assist in the Administration of Network Infrastructure

· Follow guidelines/script and ensure every customer interaction is quality compliant

· Log all requests and update the database as per the guidelines

· Maintain security of the network

· Keep manager updated on potential risks and performance deficiencies proactively

· Regularly updates product knowledge and technical skills using available resources

· Incorporate Datacom values into team interactions

Requirements

• Knowledge of Network Hardware including Routers, Hubs, and Switches
• Able to recreate and administer network infrastructure
• Proactive in ticket management
• Conflict resolution
• Results-oriented
• Prior experience in customer telephone support or service desk
• Experience in LAN topology and infrastructure
• Working in a constantly changing environment

Skills

• Tools usage
• Knowledge management center
• Work instruction document (SOP)
• Soft skills
• TS and problem resolution
• Written and spoken English
• 35 WPM
• Customer Service
• Empathy
• TS and problem resolution over the phone

We have a Hybrid work Arrangement, We also provide Exciting perks such as Spotter Bonus, HMO with 4 Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment

JOB DESCRIPTION:

Assigned area/territory - Ilocos Region

Key Areas of Accountability:

Promotes the assigned products to doctors using the prescribed sales technique and visit these MDs based on assigned frequency.  Establish and maintain good working relationship with doctors. Achieves the minimum call performance with 100% achievement on monthly actual calls vs monthly target calls.  Quality execution of all agreed marketing strategies, programs and plan of actions. Sales and promotions of products (i.e detailing, product presentation, CME activities, etc.) Continuous selection and update of target doctors. Establish and continuously increase market shares of products Submit relevant reports vital to operations.

Job Specification

•           Minimum 2 years’ experience as Territory Manager or as Professional Medical Representative in a respectable Pharmaceutical/Consumer Goods company.

•           Above average communication skills in English and the local language.

•           Experience in Nutritional products is a plus.

•           Aggressive, confident, and self-motivated with leadership potentials.

•           Persuasive, persevering, and a team player.

•           With very strong selling & communication skills and with pleasing personality.

•           Willing to travel and be assigned anywhere in the Philippines.

Knowledge & Experience:

• Relevant experience in Sales

• Insight into internal and external customers

• Brand Management

Competencies required:

• With at least 2-year work-related experience in Sales
• Computer Literate and with good communication skills
• Highly organized
• Project Management
• Customer Orientation
• Analytical Skills
• Willing to relocate

Ideal Candidate will be:

• Each day different from the next; especially in personal interactions Fast-paced environment Multiple projects going simultaneously
• Very socially-focused
• Adherence to established guidelines and procedures is important Important to involve others in the decision-making; there is a need to build consensus rather than make decisions alone
• Open, flowing communication is important

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Join the A-Team and experience the A-Life!

Responsibilities (how we will measure success)

The Associate Compliance Consultant will be a junior member of the team and will successfully support consultants on a portfolio of Firms by providing compliance advice, including a variety of core compliance areas and technical AML assistance, aiming to ensure positive client feedback.

Part of a growing team and business, this is a multi-faceted role, created in response to client requests for dedicated support combining:

Ongoing compliance assistance, in the form of regular monitoring and attending advisory meetings; and

Supporting a team of senior consultants with the aim of developing into a consulting role.

Tasks (what does the role do on a day-to-day basis)

• Responsive regulatory advice and solutions;
• Supporting varied engagements such as: KYC refresh projects, AML Risk Assessments and Internal Capital and Risk Assessments (ICARA);
• Updating clients on regulatory changes and how it impacts their business;
• Drafting and updating relevant policies, procedures and internal working documentation for clients;
• Working with senior consultants and clients to devise their risk-based monitoring programmes or thematic risk assessments;
• Supporting regular compliance monitoring or review visits  with clients, and subsequently writing up working papers and reports;
• Involvement in designing and running training courses;
• Involvement in reviewing upcoming regulatory requirements and drafting thought leadership publications;
• Supporting senior consultants and clients  in completion and reviews of RegData filing and financial reporting;
• Building / developing client relationships.

You will lead our company's website strategy, design, development, UX, conversion rate analytics and optimisation, as well as technical SEO. working with our internal team and external agencies and resources to deliver. Your role is integral to shaping our online presence and driving results for our go-to-market teams 

This role will be based in our Makati metro office whereby the employee will be onsite 5 days a week, with flexibility on days after probation period.  

You will be someone who thrives on delivering excellent service and support to clients.  

You will be confident in understanding, maintaining and improving solutions regarding websites and web applications.  

As an experienced professional within the department, you will be expected to provide knowledge and expertise to help steer the web initiatives in an efficient and successful direction. 

This role is suitable for a complex problem solver and you will enjoy taking accountability and ownership of key infrastructure components across the Group and its Brands.

In this role you will be responsible for:

• Develop and implement a strategic plan for the website in alignment with the organisation's overall goals and objectives

• Ensure the website complies with relevant regulations, such as data protection laws, and implement security measures to protect against cyber threats

• Collaborate with web developers and IT teams to ensure the website is technically sound, secure, and optimized for performance. This may involve managing website hosting, domain registration, and addressing technical issues

• Use web analytics and tracking tools, to analyse website performance metrics. Highlight key performance indicators and suggest improvements based on data insights to enhance UX and conversion rates

• Be available for critical incidents out of hours or when needed

• Proactively review systems and infrastructure components, identifying improvements and resolving vulnerabilities 

• Working closely with web developers, designers, and marketers to implement changes that align with conversion goals

• Perform any other tasks assigned by management 

Responsible for keeping track of all cash flow within a company. Scope of responsibility includes payroll, taxes, bills, debts, company expenses, and petty cash.

In charge of recording the details of each and every transaction that happens day to day in a company.

Position: Admin Services Specialist

Location: Philippines, Manila

 About LRN

Do you want to use your technical expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 3,000 companies worldwide (including the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

We are expanding our Admin Services team. Would you like to be a part of the growing team and contribute to performing activities on behalf of customers using LRN’s proprietary applications? We also work with customers’ program administrators, stakeholders, and internal customers closely. Our responsibilities include program administrator systems training, program administrator assistance, and responsibility for delivery of minor system configuration and content changes.

Your responsibilities will include:

• Provide assistance to internal and external customers on all aspects of LRN’s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization) Please note these all are billable activities.
• Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects and changes.
• Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured. Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate.
• Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
• Prepare/document and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems.
• Maintain quality levels for all work related to customers’ requests.
• Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working.
• Perform content using our inhouse tool.
• Providing assistance/training to customer point of contracts on LRN’s proprietary tools as well as providing solutions for an enhanced in-depth experience.

• Bachelor’s Degree
• 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. We value ability and experience to independently manage operational relationship with enterprise Partners.
• Excellent communication skills in English. This position requires above par skills to write and speak in English.
• JLPT- N3 or above
• Extensive experience in supporting enterprise customers based in US, Europe & APAC.
• Familiarity with HTML and CSS.
• Familiarity with Learning Management Systems

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As a Business Development Representative, you will play a key role in catalyzing SuperStaff's business development success. Your primary responsibility will be to cultivate relationships with prospective clients and schedule qualified sales calls to offer SuperStaff's services.

Working closely with the sales and marketing teams, you will explore new markets and uncover new leads to increase revenue and achieve sales quotas.

• Proactively generate qualified sales appointments through outbound call/email/SMS prospecting
• Qualify, book, and be responsible for all assigned inbound leads.
• Work with the Director of Sales to generate new opportunities and constantly build the sales pipeline with new prospective clients.
• Demonstrate strong selling and influencing skills.
• Learn and assist in the opportunity follow-up process.
• Maintain a business acumen for all sales calls and meetings with clients, both current and prospective.
• Participate in all required sales training and attend offices when requested for training purposes.
• Perform and track all sales activities within the designated CRM.
• Follow and maintain all sales/data processes and tech tools.
• Report weekly and monthly on all booked and successfully completed sales appointments.
• Follow all assigned reporting procedures

• Proven experience in business development or sales, preferably in the BPO industry.
• Strong understanding of Outsourcing market trends and dynamics.
• Excellent interpersonal and communication skills.
• Ability to build and maintain strong relationships with clients.
• Self-motivated with a results-driven approach.
• Ability to work independently as well as collaboratively in a team environment.
• Proficient in Microsoft Office Suite and CRM software.
• Bachelor's degree in business, marketing, or related experience.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company

At BreederDAO, we are looking for enthusiastic gamers to join our team. As a Gamer, you will have the opportunity to test and provide feedback on our games, participate in game tournaments, and engage in collaborative gaming sessions with our development team.

Responsibilities

• Play and test our games to identify bugs, glitches, and areas of improvement
• Provide detailed feedback on gameplay mechanics, user interface, and overall gaming experience
• Participate in game tournaments and competitive gaming events
• Collaborate with our development team to assist in game balancing and optimization
• Stay up-to-date with the latest gaming trends and technologies
• Share your gaming experiences and insights to contribute to the overall improvement of our games

• Passion for gaming and in-depth knowledge of various game genres
• Experience playing games across different platforms (PC, console, mobile)
• Strong analytical and problem-solving skills
• Effective communication and ability to provide constructive feedback
• Ability to work well in a team and collaborate with developers and designers
• Availability to participate in game testing sessions and gaming events

• Work From Home, Fully Remote

Our client is an award winning higher education provider offering undergraduate and postgraduate programs that are recognised in the same manner as all public universities in Australia.

Overall Purpose

The Admissions Coordinator is part of the registry team, providing professional and efficient student administration services from admissions through to graduation. This role will predominantly coordinate and perform international and domestic student admission duties in accordance with the policies and processes in alignment with the expectations of the appropriate regulators and accreditation bodies.

Specifically, the Admissions Coordinator will have responsibilities for coordinating admissions workload at the offshore office, working along with Offshore Admissions Officer, processing international student applications, issuing the letters of offer and processing Confirmations of Enrolment from PRISMS, as well as issuing domestic letter of offers. Other duties include processing advance standing, overseas student health cover and other administrative duties such as assisting registry services and enrolment processes across all brands and campuses, enrolments, student course and subject transfers and transition/teach out, PRISMS compliance where appropriate.

Duties and Responsibilities:

1. Coordinate the assessment and processing of applications from international students for admission to courses at the offshore office, including the workload of offshore admissions staff

2. Assess and process international applications for admission according to the admissions guidelines and within the agreed SLAs, such as issuing letters of offer for international students, and issuing COEs from PRISMS

3. Assess and process domestic applications for admission - issuing letters of offers, understanding the difference between the domestic and international admissions process

4. Maintain accurate and thorough international admissions records on the management system, and in related filing systems; Ensure that all admissions related communication is recorded against the student record.

5. Understand admissions and advance standing process, as well as articulation agreements to ensure articulating students are accurately processed at the admissions stage

6. Liaise and develop sound working relationships with students, marketing, agents, academic areas and other sections, regarding assessment and admissions of students;

7. Provide advice and information to applicants, agents, academic and external agencies, about courses, admission requirements and procedures in compliance with policies and procedures;

8. Support the registry services and enrolment teams during peak times with various administrative, enrolment and PRISMS compliance processes.

Institutional Responsibilities

1. Co-operate with management in its fulfilment of its legislative obligations

2. Demonstrate a proactive approach to health and safety by reporting unsafe behavior/practices

3. Avoid placing others at risk by any act or omission

4. Familiarise yourself with relevant policy and procedures held in the Institutional Policy Register and adhere to all guidelines within that are relevant to your area

Key Internal Relationships

Admissions Manager: - Daily - Planning of workload and prioritisation

International and Domestic recruitment: - Daily - Processing student applications

Academic leadership group (DVC, Dean of Academic Operations, Associate Deans, Program Managers): - As required - Processing advance standing, timetabling and enrolments

Student Services Team, Registry Services Team, Enrolment Team: - As required - To ensure alignment of information and communication

Key External Relationships

Government agencies: - As required - To ensure currency in legislation as it relates to enrolments, enrolment patterns, campus capacities, class sizes, assessment and other related areas.

• Experience with International Student Application Processing (Australia education is highly advantageous but also open to US and UK education)
• Proven proficiency in the use of technology, preferably technologies as they relate to admissions, timetabling, enrolment, and student and customer relationship management systems
• Evidenced experience of working in close alignment with institutional policies and of implementing, and improving, associated processes
• Advanced knowledge of Higher Education standards as they apply to Student services, student support and student administration
• Previous experience in student admissions/student services/administration

Highly Advantageous: 

• Understanding and knowledge of PRISMS and PRISMS data entry and reporting
• Experienced in the requirements of the National Code 2018 and ESOS Act 2000

Location: Makati

Working Schedule: M-F, 9am to 6pm PH

Hi! We’re Smartsourcing, looking for a Technical Customer Support Specialist who can work with us full-time and on-site!

Where?

Be a part of the Smartsourcing crew

The sales development representative's responsibilities include generating potential leads, soliciting potential customers, facilitating sales, pricing and negotiating the best proposal and win-win model for the client.

As a Sales Development Representative, you will be responsible for finding potential clients for our company and starting new relationships with interested clients, thus expanding our customer base.

Your responsibilities will include, but not be limited to:

• Monitor and attend meetings with prospects while handling the introductions and follow-up
• Supporting sales strategies to draw in potential buyers or to solicit new potential customers
• Initiating contact with potential customersthrough warm contacts or responding to inquiries generated from advertisements.
• Creating relationships with customers to identify their potential needs and qualify their interests and viability to drive sales.
• Presenting product information to customers once you have identified their needs.
• Moving solid leads through the marketing funnel, creating client proposals, and analyzing and include unique value proposition per client.
• Following up with potential customers who expressed interest but did not purchase any goods or services.
• Suggesting process improvement for the Sales and Marketing Process.
• Performing regular follow-up calls or emails and facilitating communication with existing
• customers to ensure their satisfaction and identify new potential needs.
• Establish active communication and engagement with prospects to create new leads and sales openings.
• Collaborating with sales executives to ensure the company's goals and targets are met.
• Communicating with all levels of the organization
• Supporting RFPs processes
• Collaborate with sales teams by bringing innovative lead generation ideas to each weekly meeting.
• Anticipate needs by studying services and conducting market research to identify new leads.
• Attend product training conferences and develop an understanding of our
• communication infrastructure.
• Update Sales tools and support new implementations.
• Working along the Customer Success Manager to transfer client expectations and support client satisfaction after closing the business.

• Proven experience in sales development or sales, preferably in the BPO industry.
• Strong understanding of Outsourcing market trends and dynamics.
• Excellent interpersonal and communication skills.
• Ability to build and maintain strong relationships with clients.
• Self-motivated with a results-driven approach.
• Ability to work independently as well as collaboratively in a team environment.
• Proficient in Microsoft Office Suite and CRM software.
• Bachelor's degree in business, marketing, or related experience.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company

The Business Systems Analyst II is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

The incumbent performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals.

1. Work with the business users and DPM to accurately capture all stakeholder requests and translate them into system specifications which typically include functional, non-functional, user interface, reports and external interface specifications.
2. Work with software engineers to ensure that the engineering realization is in accordance with the business specification.
3. Work with the testers to ensure that all software components are tested adequately and Participates in Quality Assurance testing as the IT workload requires.
4. Provides guidance to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
5. Manages requirements risks by proactively tracking and communicating issues, and devising methods to mitigating them.
6. Liaise with other project and program areas to coordinate interdependencies and resolve issues.
7. Analyzes, maps and communicates current state and future state business processes.
8. Supports business units in the resolution of in-depth user questions and issues.
9. Maintains a working knowledge of new technology and business analysis standards & practices.
10. Collaborates with IT management to define and develop documentation & business analysis artifact standards, guidelines, processes, and templates.

Summary

As Outlet Manager, you will liaise between multiple departments to ensure the success of every group function and model exceptional service and leadership skills among your team.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Lead and manage the Outlet team in all aspects of the department and ensure service standards are followed.
• Address guest concerns and react quickly and professionally.
• Train supervisors and colleagues as needed.
• Balance operational, administrative, and colleagues' needs.
• Conduct regularly scheduled departmental meetings.
• Work closely with the culinary and stewarding teams to ensure all banquet and meeting requirements are in place.
• Manage the outlet budget.
• Follow company policies, procedures, and service standards.
• Follow all safety and sanitation policies when handling food and beverages.
• Other duties as assigned by the F&B department management.

The Underwriting Service Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Strategic Analytics is a growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth. This position will help support the data engineering needs across a growing portfolio of high-profile analytics projects by developing complex data structures and pipelines leveraging a diverse set of tools and languages. This includes the following cloud based technologies: Databricks, Snowflake, Spark, Python and Azure Data Factory. As a key member of the Strategic Analytics team, you will advance our data engineering capabilities helping the team analyze data faster. 

• Work closely with predictive modelers to assemble large, complex data sets that help solve business problems and increase profitability
• Perform data manipulation and transformation using SQL and Python
• Identify, design, and implement internal process improvements: automating manual processes and optimizing data pipelines
• Discover and explore new sources of data with curiosity and creativity
• Create and maintain optimal data pipeline architecture
• Author detailed and comprehensible documentation of data pipelines and technical solutions
• Ensure data quality and completeness

The Junior Reinsurance Accountant will assume responsibility for supporting the Operations department.

• Triaging of Operations inbox
• Chasing of QS bordereaux accounts
• Chasing of accounts receivable
• Allocation of cash receipts. Liaising with brokers on missing cash information
• Liaise with brokers and underwriters regarding queries, outstanding receivables and premium adjustments
• Other projects and/or tasks as required including helping with implementation of workflow

• This position reports to the Junior Operations Executive, its equivalent if not higher, within the Oil, Gas and Chemicals (OGC) business line.

We are looking to hire a skilled test specialist to design and implement quality-check procedures for our products. As a test specialist, you are responsible to perform all the Quality assurance related activities with due diligence to ensure highest quality product delivered to the clients.

Your key tasks

• Manage all aspects of testing for one or more clients from Test Strategy to execution.
• Contribute to definition of Test Policy and Test Plan
• Provide effort estimations.
• Design, update and execute functional and business test scenarios and test cases based on functional and non-functional requirements, ensuring their reusability.
• Manage test environments (baseline definition and maintenance, assessment on environment readiness)
• Manage tools for testing, tracking defects, statistics and requirements coverage reporting.
• Document and evaluate the result of the testing, investigate testing deficiencies.
• Monitor and control testing activities against planned budget and quality gates.
• Report progress to management and client
• Contribute to continuous improvement of Test Management processes and procedures.
• Actively manage client relationship with appropriate communication if required.

Talent Outsourcing Channel Solutions is a leading outsourcing company that specializes in providing exceptional customer service solutions. We are currently seeking an experienced and motivated Account Manager to join our team. As an Account Manager, you will be responsible for managing and building relationships with our key clients.

Responsibilities

• Build and maintain strong relationships with clients
• Understand client needs and objectives
• Develop account strategies to meet client goals
• Serve as the primary point of contact for clients
• Negotiate contracts and agreements
• Monitor and track account performance
• Identify new business opportunities and upsell services to clients
• Collaborate with internal teams to ensure client satisfaction

• Preferably 2-3yrs experience as a Account Manager/Account POC.
• In-depth knowledge of performance metrics.
• Solid computer skills, especially MS Excel.
• Excellent communication and leadership skills.
• Organizational and time-management skills.

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

Join Our Healthtech Development Team